# Summit Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Summit Software - reviews, pricing plans, popular comparisons to other IT Asset Management products and more. Source: https://www.capterra.com/p/146506/SUMMIT/pricing --- # Summit Software Review 2026: Features, Integrations, Pros & Cons Last updated on February 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Summit ## What is Summit? SymphonyAI is an enterprise-class ITSM and ITAM solution that effortlessly brings service and asset management together in one platform with AI-driven knowledge intelligence. SymphonyAI’s IT asset management solution helps you manage the IT asset lifecycle from procurement to disposal, control spend with software license governance and compliance, and eliminate overbuying by helping right-size future purchase of hardware and software. ## What is Summit used for? [IT Asset Management](https://www.capterra.com/it-asset-management-software/)[CMDB](https://www.capterra.com/cmdb-software/)[ITSM](https://www.capterra.com/itsm-software/) Top alternative Featured Overall rating Based on 27 user reviews Reviews sentiment Positive 89% Neutral 7% Negative 4% Starting price $89 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Summit?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.symphonysummit.com&name=Summit) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Summit 4.4 (27) VS. [4.6 (1,627)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Starting Price $89 Per User, Per Month Starting Price $795 Per User, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (26) Ease Of Use 4.5 (52) Value For Money 4.5 (26) Value For Money 4.5 (51) Customer Service 4.1 (26) Customer Service 4.5 (52) ## Summit alternatives [4.5 (695)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (515)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (768)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.6 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/146506/SUMMIT/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Incident Management 4.7 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Ticket Management 4.4 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Asset Tracking 4.8 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Real-Time Notifications 4.8 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Service Level Agreement (SLA) Management 4.7 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Set and monitor service level agreements to ensure timely response and resolution Knowledge Base Management 4.5 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Summit 89 features Define levels of authorization for access to specific files or systems Integrates with Active Directory Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools for the systematic analysis of various types of data or statistics Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Tickets are automatically assigned to specific agents based on predefined rules Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Scan barcodes to ensure accurate pricing and label tracking Compare key metrics for the business against prominent players in the industry Monitor service demand and performance to plan for adequate resources that meet business needs Track and monitor efficient handling of all changes/transitions Communicate using direct chat or messages within the system Private online space that lets businesses securely share documents and provide information access to clients Configuration Management Database Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Configure existing workflows to meet your organization's needs Identify component attributes like servers, hardware, software, and manage relationships across all services Track, store, and access client contracts or licenses Process to track, record, and analyze expenses that occurred over the entire duration of a given project Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Import and export data to and from software applications Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Use AI to generate content in the form of text, images, videos, etc. Managing service requests, incidents, IT issues & support with a ticketing system Manage and track all disruptions and incidents Track and manage inventory levels to maintain proper supply Managing inventories and tracking changes to hardware and software configurations Monitor the movement of one or more IT assets throughout the organization Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Manage risks related to IT systems Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Ability to chat online in real time Adapt content to display differently based on viewer location Templated responses for responding quickly to recurring support requests Manage, maintain and track the performance of assets and equipment Schedule predetermined or ad hoc maintenance services and labor requests Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Arrange tasks based on the level of priority or urgency Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Organize and manage all processes/procedures involved in purchasing goods and/or services Plan and coordinate all the resources, costs and time needed to execute assignments Engage in direct, instant messaging with customers, users, etc. Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Planning, coordinating, and executing the deployment of software or system changes into a live or production environment Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Access work applications remotely, for when working away from the office and/or traveling Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Review, approve and cancel requests for goods/services to be purchased Set a time to generate routine reports automatically Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Set and monitor service level agreements to ensure timely response and resolution Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Manage all supplier data and operations Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (26) 4.5 Based on 26 reviews ## Pricing Value for money 4.5 (26) Basic $89.00 Per User,Per Month Value for money 4.5 (26) 4.5 Based on 26 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Webex Suite](https://www.capterra.com/p/237272/Webex/)[ GitHub](https://www.capterra.com/p/129067/GitHub/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (26) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (26) 4.1 Based on 26 reviews ## User reviews Overall rating 4.4 Based on 27 reviews Filter by rating 5(16) 4(8) 3(2) 2(1) 1(0) Mentioned topic Sorted by most recent LM LALIT M. SR. GENERAL MANAGER - IT Automotive ### "IT Assets Tracking" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 July 31, 2024 Pros Features are very good e.g. RAM theft and history of IT assets not in network Cons Integration is not proper sometime there is a lag Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AT Ajay T. Dy. General Manager - IT Consumer Goods ### "Summit made our IT Helpdesk Team Measurable" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 29, 2024 Overall Symphony Summit is a fantastic tool which manages IT helpdesk & Asset Management at our organization Pros Very good product un respect of functionality like ITSM, IT Helpdesk, Asset Management & CMDB Cons Post go live support is weak and needs improvement Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SK Samhita K. IT Support Engineer Oil & Energy ### "My Review for Summit AI" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 24, 2022 This is a daily ticketing tool we use for our company. We never faced any issue and everything went so smooth. Good and effective tool for BAU ticketing. Pros Each and every functionality is so efficient. We have options to customize the reports, catalogs and inventory. Thanks to the look and feel of the application as well, it's quite user-friendly. Cons I feel reports section could have been much comprehensive with ease in finding out what is needed. Switched from [Vivantio](https://www.capterra.com/p/216733/Vivantio/) Vivantio was very difficult to deal with Reasons for choosing Summit No alternatives searched for, this was our direct choice. Happy to say this! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SM Sandeep M. L3 Infrastructure support Oil & Energy ### "best ticketing tool." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 23, 2022 Pros Easy to use, the User interface is simple. Cons Nothing much as of now, everything works well, words won't say much use the tool and you will definitely like it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RY Rajkumar Y. Tower Lead Oil & Energy ### "SummitAI Product Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 23, 2022 We can measure the SLAs for all tickets and help Customer to understand the time spent on the tickets by analysts to resolve them. Also SummitAI reports helps to find many details of tickets very easily and helps in completing Service reviews Pros CIO Dashboard, Feedback & other reports which gives detailed information on all support tickets Cons Tasks can be added in SummitAI which can be useful when a task needs to be completed as part of a ticket. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Satellite Tech Operator Telecommunications ### "SummitAI review Telecommunications" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 November 18, 2022 Overall experience with SummitAI was frustrating as not know how to do a long of things, had to do some trial and error on my side. Then trying to get some of the customer support in India to understand what we want it to do was very frustrating. Pros It has a lot of options you can choose from, very ideal for an IT company. Cons The product needs to be more customizable, to be able to be used in a non-IT business. The majority of support is out of India and the language barrier as far as the meaning of every word is just not there. The implantation team seen to just build what you ask for and not show you how to do things. As administrator it would be nice to be able to create and do things on you own. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LA Louis A. Consultant Automotive ### "AI Powered ITSM Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 18, 2022 Consulting and Implementation > Was great and admiring. The implementation and migration took 3 months overall. This shows their product and team capability.Support > There is a scope to improve on support. Pros AI Powered Chatbot with Auto resolving capability is my choice and we have achieved 60%requests are auto resolved with no manual effort and Summitai ITOM helped to achieve 85% of monitoring event tickets are auto resolved. This is a greatest milestone of Summitai. Cons We have enough and more of the features that helps day today. Obviously the UX can be improved for all End User facing screens. Switched from [Remedyforce](https://www.capterra.com/p/110648/BMC-Remedyforce-Service-Desk/) Our existing Products mentioned had limitation in architecture and design and Summitai was robust, scalable, highly available and Flexible. Summitai met our business needs. Integration and Automation capabilities are excellent and more than what we expected. Reasons for choosing Summit Our existing Products mentioned had limitation in architecture and design and Summitai was robust, scalable, highly available and Flexible. Summitai met our business needs. Integration and Automation capabilities are excellent and more than what we expected. Cost is another key factor that nailed this partnership Summitai Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TL Tristan L. Director of Deposit Operations Banking ### "Banking Institution - Core Operations Implementation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 14, 2022 We enjoyed an excellent implementation experience. The implementation team was flexible in the approach to allow multiple methods of communicating requirements. We found wireframes the most valuable as it allowed us to communicate the build internally as well as communicate our requirements.We valued a large internal team build approach and wireframe work best for us for bulk communication of the build. Pros The web services and email to SR integrations are extremely valuable features from a data integrations perspective. You have multiple methods to automate/integrate with SummitAI from central data repositories throughout the organization. Cons SummitAI provides a flexible framework for you to formalize workflow. Adding this formal structure strengthens processes on all side. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 17, 2022 Tristan, Thank you so much for taking time to share your experience with SummitAI. We value your review and value the time spent in sharing this with others. We look forward to our continued partnership! KS Karen S. IT Procurement Information Technology and Services ### "Summit AI - Incident/Service Management Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 2, 2022 Pros The best part about this software is how customizable it is. We are only getting started with Summit AI and plan to build on it as we grow. Cons It is complicated. However, anything that is this customizable would be. Once you figure out where to go to tweak things, it's great. I'm still learning. The help search tools help with this. Reasons for choosing Summit SummitAI was more customizable and the cost Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 17, 2022 Karen, Thank you so much for taking time to share your experience with SummitAI. We value your review and value the time spent in sharing this with others. We look forward to our continued partnership! RK Rajesh K. Dy Systems Manager Information Technology and Services ### "Rajesh Konanki Hexaware Technologies Summit AI Consultant." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 1, 2022 It's very good product for ITSM modules and asset life cycle tracking under low budget. Pros I am very glad to give this review on Summit AI, last 7 years onwards i am working as a ITSM consultant and supporting Summit AI for multiple clients in Hexaware. I love Summit AI ITSM module. It's very user friendly for all end users, analysts and amins. I love Summit AI Asset management life. It's also user friendly for asset management team. Cons Below features we are expecting in Summit AI.1) List configuration. 2) Easy report on Service catalog variables.3) More user friendly on OLA engine.4) Discover suceess rate. Alternatives considered [Hardware Asset Management](https://www.capterra.com/p/253952/Asset-Management-Servicenow/) [ServiceNow IT Service Management](https://www.capterra.com/p/152874/ServiceNow-Knowledge-Management/) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing Summit If costumer/client expecting more development and more customize choosing ServiceNow. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/146506/SUMMIT/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)