Diverse Computing

eAgent Solutions

5 / 5
2 reviews

Who Uses This Software?

Public Safety agencies. DCI has many customers at the Federal, State and Local levels.

Average Ratings

2 Reviews

  • 5 / 5

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
  • Pricing Details
    eAgent NCIC Desktop: $720
  • Free Version
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Diverse Computing
  • www.diversecomputing.com
  • Founded 2001
  • United States

About eAgent Solutions

Innovative software solutions for law enforcement including NCIC, Nlets access, Advanced Authentication, CJIS Audit Services & much more. DCI has many customers at the Federal, State and local levels. From the United States Secret Service and Transportation Security Administration (TSA) to the Florida Department of Law Enforcement (FDLE), and down to local County Sheriff's offices; DCI provides 24/7 solutions to the public safety sector.

eAgent Solutions Features

  • Case Management
  • Certification Management
  • Court Management Integration
  • Crime Scene Management
  • Criminal Database
  • Dispatching
  • Evidence Management
  • Field Reporting
  • Incident Mapping
  • Internal Affairs Administration
  • Investigation Management
  • Scheduling

eAgent Solutions Reviews

eAgent has been the best NCIC software I have used during my 25+ years working in law enforcement.

Oct 13, 2015

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Regardless of software, NCIC will always be consistent from product to product. So, when searching for NCIC software, we looked for a product that was easy to use and a vendor that would provide great customer support. eAgent and DCI have more than excelled in these areas. I have never dealt with a vendor more committed to providing a product that meets the customers' needs and frequently solicits customers' ideas on future updates to their products. DCI has also proven to be completely reliable and efficient in resolving any technical issues we have faced, albeit those are rare. eAgent is a great and stable software that allows each user to set individual preferences, and it has been beneficial in maintaining our agency's CJIS compliance. I have yet to have a negative experience with eAgent or DCI and highly doubt I ever will.

Vendor Response

by Diverse Computing on October 15, 2015

Thank you, Shelli, for your great review. DCI will continue to meet and exceed your expectations!

EAGENT ease of use

Dec 08, 2016

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not

Pros: Consistency and easy understanding of mandatory fields.

Cons: I don't have a con

Overall: I use this product occasionally. It's a program you can use on a seldom basis and it remains the same. It saves all data that comes in when your terminal is down and all around ease of access due to consistency in the software.

Recommendations to other buyers: Easy to use and learn.