--- title: "eAgent Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about eAgent Software - reviews, pricing plans, popular comparisons to other Law Enforcement products and more." source_url: "https://www.capterra.com/p/146515/eAgent-Solutions/" page_type: "product" language: "en" --- # eAgent Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) eAgent ## What is eAgent? Innovative software solutions for law enforcement including NCIC, Nlets access, Advanced Authentication, CJIS Audit Services & much more. DCI has many customers at the Federal, State and local levels. From the United States Secret Service and Transportation Security Administration (TSA) to the Florida Department of Law Enforcement (FDLE), and down to local County Sheriff's offices; DCI provides 24/7 solutions to the public safety sector. ## What is eAgent used for? [Law Enforcement](https://www.capterra.com/law-enforcement-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $200 Flat Rate, Per Year Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for eAgent?[Manage this product listing](https://www.g2.com/products/eagent/claim_requests/new?auto=true) ## eAgent Overview Updated August 2026 AI summary eAgent supports small public safety and law enforcement agencies with criminal database access, field reporting, and records management, enabling teams to document incidents and organize records in a centralized system. Available on web, cloud, and major device platforms, it facilitates field operations and data retrieval for agencies seeking law enforcement software tailored to their operational needs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### eAgent 5.0 (2) VS. [4.7 (517)](https://www.capterra.com/p/121513/PowerDMS/reviews/) Starting Price $200 Flat Rate, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.6 (517) Value For Money 5.0 (1) Value For Money 4.5 (457) Customer Service 5.0 (2) Customer Service 4.7 (486) ## eAgent alternatives Highest Rated [4.8 (77)](https://www.capterra.com/p/142521/eSchedule/reviews/) Starting price $1200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.4 (85)](https://www.capterra.com/p/56229/Report-Exec-Enterprise/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [i3 Public Sector](https://www.capterra.com/p/10017931/i3-Public-Sector/) [0.0](https://www.capterra.com/p/10017931/i3-Public-Sector/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10017931/i3-Public-Sector/) [Kaseware](https://www.capterra.com/p/164342/Kaseware/) [3.0 (3)](https://www.capterra.com/p/164342/Kaseware/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 33% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164342/Kaseware/) ## FAQs about eAgent Overview ### What company size and specific industries is eAgent built for? eAgent is designed for public safety agencies, including customers at the federal, state, and local levels. It is suited for government organizations that need a system built for public sector operations across these agency sizes and jurisdictions. Features and Usability ### What are the key features of eAgent? eAgent offers criminal database access, field reporting, records management, and features designed for law enforcement agencies. These core functions support searching offender information, documenting incident activity in the field, and organizing agency records in a centralized system. Getting Started and Support ### What training and onboarding options does eAgent offer? eAgent provides in person training, live online sessions, and webinars to help teams get started. In person training supports face-to-face instruction, live online sessions allow guided remote learning, and webinars offer scheduled group sessions for product orientation and feature review. Getting Started and Support ### What customer support options does eAgent offer? eAgent provides 24/7 Live Rep support for users who need assistance at any time. Support quality cannot be described from user feedback here, since no reviewer comments about support are available in the catalog data. ## Features AI summary Based on 100 Law Enforcement reviews Capterra reviewers highlight these as the features buyers care about most when choosing law enforcement software: - **Records Management** (**64%** of reviewers rated this feature as critical) - **Alerts/Notifications** (**27%**) - **Audit Trail** (**33%**) eAgent supports **Records Management**, which gives agencies a central place to store, organize, and retrieve case and operational data. However, it does not include **Alerts/Notifications** or **Audit Trail**. Instead, it offers **Field Reporting** (**62%**), a feature many reviewers also consider important. This can help officers capture information in the field more efficiently and keep reports current, helping businesses and public sector teams maintain accurate records and improve day-to-day coordination. Criminal Database Database of criminal records Field Reporting Formal report compiled by onsite personnel For Law Enforcement Agencies For various law enforcement agencies like the police department, prosecuting attorney, state patrol, and the director of public safety. Records Management Ability to record, store, update, and retrieve information eAgent 4 features ### All Features - Criminal Database: Database of criminal records - Field Reporting: Formal report compiled by onsite personnel - For Law Enforcement Agencies: For various law enforcement agencies like the police department, prosecuting attorney, state patrol, and the director of public safety. - Records Management: Ability to record, store, update, and retrieve information --- Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Free Version Basic $200.00 Flat Rate,Per Year Value for money 5.0 (1) 5.0 Based on 1 reviews ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent LI Lisa I. Accreditation/STARCOM Coordinator Law Enforcement ### "EAGENT ease of use " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 9, 2016 I use this product occasionally. It's a program you can use on a seldom basis and it remains the same. It saves all data that comes in when your terminal is down and all around ease of access due to consistency in the software. Pros Consistency and easy understanding of mandatory fields. Cons I don't have a con Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SL Shelli L. Director ### "eAgent has been the best NCIC software I have used during my 25+ years working in law enforcement. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 October 13, 2015 Regardless of software, NCIC will always be consistent from product to product. So, when searching for NCIC software, we looked for a product that was easy to use and a vendor that would provide great customer support. eAgent and DCI have more than excelled in these areas. I have never dealt with a vendor more committed to providing a product that meets the customers' needs and frequently solicits customers' ideas on future updates to their products. DCI has also proven to be completely reliable and efficient in resolving any technical issues we have faced, albeit those are rare. eAgent is a great and stable software that allows each user to set individual preferences, and it has been beneficial in maintaining our agency's CJIS compliance. I have yet to have a negative experience with eAgent or DCI and highly doubt I ever will. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 15, 2015 Thank you, Shelli, for your great review. DCI will continue to meet and exceed your expectations! ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.