Who Uses This Software?

HelpCrunch is designed for customer support, sales, and marketing teams at SaaS, E-commerce, and any other types of online businesses.


Average Ratings

67 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $12.00/month/user
    See pricing details
  • Pricing Details
    Charging per agent. Feel free to chat with us for a custom plan.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • HelpCrunch
  • helpcrunch.com
  • Founded 2014
  • United States

About HelpCrunch

Free live software for startups and small businesses. All-in-one customer platform: Live chat + Targeted messages (chat/emails) + Ticketing for medium & enterprise companies. HelpCrunch is designed for customer support, sales, and marketing teams at SaaS, E-commerce, and other online businesses. Acquire & convert more leads, and support your customers better with HelpCrunch.


HelpCrunch Features

  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

HelpCrunch Reviews Recently Reviewed!


Capterra loader

Have been using HelpCrunch for over 2 years now

Jan 31, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: * Robust toolset of chat and email features, team reports are super useful too.

* Affordable price per agent is definitely a plus (I hated paying per contact on Intercom before - it was too unpredictable for our fast growing SaaS)

* Always helpful customer support assistants

Cons: None as of right now. We used to experience a few issues with it at the beginning, but everything works great for us currently. Probably the only thing I'd like to see improved is the speed of our emails deliverability (we have a 200K+ ema

Overall: Overall, I'm happy with HelpCrunch and easily recommend it to folks looking for a great marketing and customer support software

Vendor Response

by HelpCrunch on February 27, 2019

Thanks for the review Bogdan. We're glad to have SE Ranking amongst our customers :)

We've recently rolled out an update that increases the email deliverability speed, as well as improves HelpCrunch service performance overall. I'm sure you'll notice the difference.

Capterra loader

Great live chat and email marketing software

Jan 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: - Having all the features we need in one platform

- The chat is great, both feature-wise and in terms of its looks. I've never seen a software that offers that many customization option before.

- Emailing our existing users and checking reports

- Tracking performance of our agents is super easy

- Pretty low pricing

- Great support team

Cons: We've faced some minor bugs during our time using the system, but those weren't really crucial to our performance and HelpCrunch team was pretty quick to address and fix bugs.

Overall: Our whole support team uses HelpCrunch to chat with visitors and customers. We've checked many alternatives before, and HelpCrunch ticked all the boxes for us in terms of features. The price was the lowest when we last checked, so I have no problem recommending it to others.

Vendor Response

by HelpCrunch on February 08, 2019

Thanks for a detailed review!

Intercom alternative

Oct 18, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We've switched from Intercom, so I'll highlight the biggest differences between HelpCrunch and Intercom:

1) Prices - Helpcrunch became a 7 x cheaper solution for our customer support compared to Intercom

2) Their customer service guys rock.

3) Some cool neat features that Intercom didn't have

Cons: can't think of anything, just looking forward to their Knowledgebase feature release

Overall: Our support and sales guys use Helpcrunch to communicate with our visitors, users and paying customers - all from a single dashboard.

Vendor Response

by HelpCrunch on October 22, 2018

Thanks for your review! Glad that you enjoy using Helpcrunch for your sales and support needs.

Our Knowledge base feature is coming soon - late 2018/early 2019, so stay tuned ;)

Highly recommended, excellent support and easy to use

Apr 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I first found the HelpCrunch site when searching for alternatives to Intercom and had a brief chat with a live chat agent. I then re-visited 2 days later and was able to continue the conversation exactly where we'd left off. Their support is outstanding.

The installation and setup of the software is impressively fast and very and easy to understand. I had it up and running on our site within 2 minutes. Their admin interface is easy to navigate too, I tested a chat message and it popped up instantly.

We now use HelpCrunch daily to better connect with our customers. It helps us to onboard, support and retain our users better.

Cons: It would be fantastic if an Android app was available so I could more easily talk to customers whilst out and about. However, it's pretty easy to respond via email if necessary.

Overall: Better customer engagement and ongoing customer relationship improvement.

Vendor Response

by HelpCrunch on April 16, 2018

James, thanks so much for you warm feedback. We expect the Android app to be ready this week. Stay tuned!

Amazing toolset for customer interaction

Jan 09, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I love having all the tools I need in one system - and that's definitely important when we're talking about customer communication. Having all chats and emails with the same customer in a single place is a big benefit for our team.

Cons: Emails deliverability rate could be quicker by a bit as we normally send out > 30,000 emails at a time, but it's not a big deal considering all the benefits that we get from using HelpCrunch

Overall: Very nice experience with the software so far. It has everything we need for customer communication and support in a single place. Highly recommend

Vendor Response

by HelpCrunch on January 10, 2019

Glad you're having a positive experience with HelpCrunch. Thanks for leaving your review, Volodymyr!

10 on 10 design, Easy Integration, Competitive Pricing

Feb 01, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The Design and Flexibility the Customize your widget, Widget Integration, Registration.

Cons: Nothing Out of the box. Pricing is same as many companies, however they are into a very competitive field with multiple alternatives having way better features and even cheaper for multiple agents (Jivochat, Zendesk Chat). I did not find any API for easier integration. Free Version is not at all recommended, Better software are there if you need it free.

Overall: Satisfactory. although, I noticed that the conversation rate was very low if compared to the current service I am using.

Vendor Response

by HelpCrunch on February 26, 2019

Hi Pratik.
Thanks a lot for your detailed review!

As to your comment regarding our free live chat version, we've analyzed lots of alternatives prior to launching our free plan.
From what we saw, it's hard to find any other free live chat solution that would allow to:
- store that many free contacts in your customer base (up to 500)
- create auto messages with lots of rules
- talk to your users with in-app messenger and integrate your custom data.
- customize your chat widget with such a decent number of options.

If you have any other feedback regarding the free plan, please don't hesitate to contact our support and share your feedback.
We always strive to improve our product for all categories of users from one-man bands to enterprises.

The info about our APIs is easily accessible in our Knowledge base.
Feel free to ask us any questions about the APIs anytime, we'll be happy to assist you with the integrations.
Cheers!
- Daniil

Capterra loader

Started on the free plan, now on all-in-one premium plan

Jan 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The biggest differentiator is the support team. Always available, attentive and professional. Thank you guys a lot!

Cons: Been using Helpcrunch for over 6 months, haven't noticed anything substantial. Sometimes though the system doesn't work well when we're on a slow Internet connection

Overall: We used another support SaaS and separated from it because of some security issues. This one has no major vulnerabilities - at least I did not find info on the forums.

Vendor Response

by HelpCrunch on February 06, 2019

We're glad to have you, Nina

Capterra loader

Useful live chat for web app based SMBs

Jan 31, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Clean interface, very easy to start with

Saved answers: really useful for those who aren't native English speakers - our team can use pre-made answers for frequently asked questions

Cons: We are a new business and haven't used other chat solution, so have nothing to compare HelpCrunch with. Everything works fine for us

Overall: We started using HelpCrunch to handle client's requests from emails, messenger, contact form etc. We did well with it

Live chat for support

Feb 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Awesome live chat software for support team with lots of cool features:

- chat notes

- chat ratings

- in-app messenger

- automated and manual messages

Cons: I have literally nothing to complain about, everything works great and we rarely face any bugs.

Overall: Implementing HelpCrunch saved us a lot of time and efforts being able to manage many more tasks with fewer support teammates

Capterra loader

Great tool for chats and emails

Feb 14, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Helpcrunch allows us to engage with our users both via chat and email. All the history of communication is gathered in one place, so it's easy to see all the info.

Cons: It would be great to see some kind of a knowledge base to let me quickly deal with all the features. Anyway, support team is always ready to help me.

Overall: It's much easier for our users to contact us via live chat, and for us, it's great to see all the history of communication

Capterra loader

Support tool

Jan 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Nicely looking live chat, easy to set up, works great

Cons: No cons so far, would be great to have articles functionality built in though

Overall: I use HelpCrunch to provide support to our customers and upsell when possible. It's a great tool that does the job well.

Value for Money

Feb 04, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The most important feature I would want in an email automation software is the ability to customize itaccording to my needs. Helpcrunch is exactly that and fortunately it is working well for us.

Cons: It is not something that we don't like about the software. Just that it should get more stable and maybe they should work on the editor - make it easier, introduce more professional email templates .

Overall: It's a value for money software and I would recommend it for any startup who is looking to scale their product marketing.

Vendor Response

by HelpCrunch on February 26, 2019

Thanks a lot for your review!

Actually, just last week we've rolled out a new update that has significantly improved service stability and performance.
So I hope you might have noticed that already :)

And yes, we're definitely looking to introduce new beautiful email templates soon.
Stay tuned!

Capterra loader

Great tool for my business

Jan 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I love it. Easy to set up and use. I especially like the way it looks like on our website - I was able to set it up exactly like I wanted.

Cons: 0 problems with the live chat in 3 months. Literally nothing I'd change, everything works as expected!

Overall: These guys are very responsive to all my team's requests.

For the price they ask, it's definitely one of the best software.

Vendor Response

by HelpCrunch on January 21, 2019

Very nice of you! Thanks for the great feedback

Slick customer support platform

Jan 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I'm a big fan of how easy it is to set up chat widgets and incorporate them into my platforms.

Cons: The service could really use a knowledge base to flesh out their offering!

Overall: I've contacted their support and they helped me out promptly. The app is beautifully designed and I'm chuffed with their overall service.

Vendor Response

by HelpCrunch on January 29, 2019

Thanks for the review! Glad you're enjoying the platform. Knowledge base functionality is coming in the first half of 2019 :)

Great product and value for money

Jan 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Modern interface

Targetted messages

Super easy to use

Cons: I have been using for a couple of weeks and as yet I don't have anything negative to say.

Overall: I am one of these people who carry out a lot of research before going with a new supplier. I have been looking for a new live chat provider for a couple of weeks now. I had 3 main criteria. 1) Modern interface that could be rolled out across multiple sites. 2) Targetted Chats 3) Cost effective.

I am scared to think about how many website and trials I undertook, however, I finally chose HelpCrunch and I delighted that I did. Simple to set-up, plus it ticked all my criteria. I would certainly recommend.

p.s. when I did reach out to the team to ask any questions' I got a super quick, and helpful reply.

Vendor Response

by HelpCrunch on January 17, 2019

Thanks Alan!
We're glad you did a thorough research and chose HelpCrunch in the end.
Best of luck!

Customer support how it should be done

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Very pleased with the widget styling and easy way I can integrate the chat widget onto my site. The way in which my business hours can be set saves me from getting unwanted support tickets on my weekend through my mobile application as well, which has saved me a lot of stress!

Cons: I'd really love a help base that could automatically guage a user's request based on keywords and recommend a help article, further diminishing the amount of support tickets I get.

Overall: Really pleased with the software. It's well priced and beautiful.

Vendor Response

by HelpCrunch on February 04, 2019

Thanks for the kind review, Annabel!
Help base feature is already in development. We will definitely let you know when it's released so that you can further decrease the amount of resources involved in your customer support.

Capterra loader

A true 360-degree view of your communications with customers

Nov 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It's an easy to use yet a powerful tool comparable to platforms like Intercom with competitive pricing and functionality.

Cons: Actually I think I like everything about this platform. I would suggest to keep working on the CRM and marketing automation part to offer even more options to the users.

Overall: Great live chat with a comprehensive functionality yet attractively priced.

Needs more work

Jan 25, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
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Pros: has a lot of features such as online chat and emails

Cons: the icon is not customizable and we can't make it fit out brand

Vendor Response

by HelpCrunch on January 29, 2019

Thanks for your review and the feedback! Would be great to know which icon you're talking about.

The live chat widget button is totally customizable - you can adjust its size, color, and even choose between various button types.
The amount of customization options available to you depends on the pricing plan you're on.

Hope to see you back on HelpCrunch sometime soon!
If any questions arise, don't hesitate to contact our customer support team via chat. Have a great day!

Capterra loader

Faster task solving tool and excellent in-built notes

Feb 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: The app is very easy in use. It did not get a long time to learn all the functions.

Cons: We placed our logo on the chat header but it looks too small and there is no option to increase the image

Overall: We needed the live chat tool but we get more, the extended client's database. Notes is an amazing option to pass the info from one manager to another.

Amazing software

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I would highly recommend HelpCrunch their prices are very reasonable for new businesses. Their software includes everything you're looking for in a live chat. I was looking between Intercom and Crisp but HelpCrunch offers more features and a better designed admin panel which makes it a lot easier to get around the panel. Their customer service is awesome too with fast replies when you are stuck with an issue. 10/10 Definitely Recommended!!

Cons: * Easy to use and to control

* Affordable

* Great features

The list goes on as there is too many to list

Overall: Able to chat to my clients in real life and follow up emails through the live chat and engage with site visitors

Capterra loader

Great value for money

Jan 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: - Live chat widget is really beautiful. It has a lot of customization options which is a big plus, cause we can really adapt it to our brand's colors, style.

- Useful email integration in chat. We can set up resending chat messages via email if they remain unseen for a e.g. 5 minutes - really useful. I also like the ability to quickly switch between sending a new message via live chat and email channels.

Cons: Nothing in particular, but would be great to see more channels integrations like facebook messenger and whatsapp.

Overall: It's a great product, especially when you consider its fairly low price.

Vendor Response

by HelpCrunch on February 08, 2019

Thanks Natalia!
We're happy to have you among our customers.

Capterra loader

All in ONE! Best Tool for Customer Service!

Jan 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: User friendly, Easy to use! Great User interface.

Best for beginners and advance users. Basic need meet all!

Real time chat features, Reasonable price for starting up companies.

and it helps you with your leads and products. Integrations available with third part programs

Cons: Not at all. just wan to have more integrations with other third part programs.

Overall: Easy to connect with customers and support them well, and can track the tickets and

chats easily. Love the customer tools available in HelpCrunch

Vendor Response

by HelpCrunch on January 31, 2019

Great to hear it meets your needs, Hoang!
We try to keep HelpCrunch as friendly for startups as possible. Both in terms of functionality and pricing.

Great Product!

Feb 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Allows me to chat with customers in real time.

Cons: Do not get an instant notification of a chat starting.

Vendor Response

by HelpCrunch on February 26, 2019

Thanks Joai!
We provide instant notifications about new messages in chats in browser, email, mobile apps, and Slack - perhaps, you didn't have a chance to configure them in the settings?

Anyways, we're happy to help you set everything right at anytime.
Don't hesitate to reach our support team via chat if you experience any issues with notifications or anything else.

Cheers!

Capterra loader

Competitively-priced ticket sorting system and awesome live chat

Jan 31, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: We switched to HelpCrunch from Zendesk. Firstly, the main reason was the price - it was 3 times more affordable than the Zendesk plan we were on before that.

After 1 month, with HelpCrunch we also come to appreciate in-app messages: the main contract of the month signed after a conversation in the chat with a client.

Cons: We faced some issues while switching and it took us some time to migrate from Zendesk to HelpCrunch tool

Overall: We've researched many alternatives to Zendesk and HelpCrunch turned out to be the most competitive competitor. I'd recommend trying it out, they have a free plan which we used for some time.

Vendor Response

by HelpCrunch on February 06, 2019

Thank you Mike!

Great sofware, helps so much managing users

Feb 12, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Quality of the software, its security and the customizations that are available. For example the Javascript APIs are really simple compared to other software of this kind. More, a feature I like so much is that you can set a Javascript event to fire a message to the user from an agent.

Great platform to manage best users and their needs.

Cons: Overall, I like pretty everything. I just have to say that maybe the interface that the agent uses to talk to users seems a bit too much "embedded", but is just what I think, it isn't a general critic.

Capterra loader

Mini CRM for Startup

Jan 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Here's what we needed originally: live chat system for our young startup

What we got in the end: mini-CRM with many functions for client support, user engagement, as well as marketing. There is more in the package than we expected, frankly

Cons: Just 500 contacts in the free tier, but it's still more than what other free products offer free

Overall: We are a small startup, but quite ambitious, so we wanted to find the solution that would support our growth without limiting the functionality. We are not ready to pay hunderds of bucks for very mature solutions so HelpCrunch is an option for us.

Capterra loader

Amazing customer support product

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: HelpCrunch stores all communication with our clients in a single place.

What I love most about HelpCrunch is the reports functionality with which we have access to every agent's performance and user satisfaction metrics.

Cons: There are some minor bugs that their team has to address e.g., with a typing indicator that makes our chat window go up and down.

Overall: Overall, it does the job pretty well.

We picked HelpCrunch as our helpdesk system a few months ago. Flexible pricing and compatibility with web & mobile apps were the most important factors for us.

Vendor Response

by HelpCrunch on February 06, 2019

Appreciate your detailed review, Alex!

Free Service

Feb 01, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Value for Money
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Pros: I like the setup and I like that it works on web and mobile.

Cons: I only tried in it on the free version, resulting in limited ability to do anything, including manager business hours, so we just canceled it. Maybe give the full functionality for 14 days, then downgrade so I can really see the true value.

Overall: The expiernce was fine. it is hard for me to really say it was bad or good, except that we had an easy setup.

Vendor Response

by HelpCrunch on February 04, 2019

Thank you for the feedback Vince!
We do offer both Free Trial and Free Account versions, but will consider your valuable suggestion and possibly make changes.

Capterra loader

Everything I need as a multiple business owner to give (potential) customers support

Nov 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: Ease of use, easy to setup, beautiful UI, a lot of useful features and all in one package. Also at a very decent price

Cons: Setting-up 2 company profiles under 1 account is tricky but then again, normally that is custom stuff.

Overall: Even the 'Con' a filled in has been resolved quite easily by their support. The respond quickly to my requests and questions. The system works flawlessly and havn't found any bugs yet (even though I am a power user).

Vendor Response

by HelpCrunch on November 16, 2018

Thanks for your kind review, Joshua!
Glad you find HelpCrunch useful for your customer support.

I can recommend

Mar 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Really nice quality for the pricing and great customer support.

Cons: Nothing to bring out currently that has bothered.

Vendor Response

by HelpCrunch on March 27, 2019

Thanks Ott!

Easily used customer support platform

Apr 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It's easy to use, a lot of opportunities, great customer support

Cons: Composing emails are not the most effective.

Capterra loader

Good chat application for your website

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: Well I like the freemium model which they have to start with which is always best as I get to experience the product once before buying and their pricing is straight and simple

Cons: The upsell pricing is a big problem as the pricing from one to plan to other differs a lot and the main problem is integrations are lacking

Overall: My overall experience was good but I wanted more integration with the tools

Vendor Response

by HelpCrunch on February 21, 2019

Thanks for the kind words Bharatwaj!
We definitely plan to add more integrations this year. Stay tuned.

Great product, amazing support

Apr 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The integration is easy, the features are complete for a wide range of uses, and - what i appreciate the most - the support team is amazing: quick, responsive and totally helpful.

Cons: It's my first experience with a live chat, but i haven't found any issues yet.

Vendor Response

by HelpCrunch on April 10, 2019

Appreciate your kind review, Giacomo!

Capterra loader

Great software for Support and Feedback chats on website and in mobile app!

Apr 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I really like HelpCrunch! I spent less than 10 minutes to integrate and customize it. It's so customizable and looks really nice on our website. Also, there is a mobile app and we can always be online for our customers. Thanks!

Cons: I like everything! HelpCrunch has all features that we need and it works perfectly. I am really glad that we chose HelpCrunch.

Overall: HelpCrunch allows you to integrate support chats in a few minutes to your website and mobile app. And you can customize it as you want.

Intercom effective and cheap alternative

Feb 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easy integration.

Flexible customization.

Fast Support.

Contains lot of nice features.

Has a free plan.

Much cheaper as Intercom.

Cons: As for now none where found.

The only thing that might be a issue is tracking data that is send while some action is performed on website.

Overall: Great chat tool and Intercom alternative

Vendor Response

by HelpCrunch on February 22, 2019

Thanks Ruben!
If any issues related to action tracking arise, let our support team know via chat and we will help you resolve them.
Cheers!

Capterra loader

We switched from Intercom to HelpCrunch

Jan 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: - Value/cost is just insane compared to Intercom

- All-in-one customer service platform

Cons: our team is happy with everything. literally with everything. We needed chat and proactive communication channel and HelpCrunch is something that does this well

Overall: OVERALL: Our support, sales and marketing teams use Helpcrunch on a daily basis - it's a great solution, especially when you take into account their affordable prices.

Vendor Response

by HelpCrunch on January 22, 2019

Thanks a lot for your kind review, Max!

Great customer communication tool for SaaS

Nov 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: 1) Many chat widget customization options

2) Able to connect our product and send in-app messages to the users via Helpcrunch chat

3) There are also neat email marketing automation and ticketing features

Cons: Helpcrunch doesn't have chatbot and knowledgebase functionalities (yet)

Overall: It just works and the value/price ratio is amazing."

Vendor Response

by HelpCrunch on November 07, 2018

We're glad you enjoy using HelpCrunch for your SaaS, Helga.
Thank you for the review!

Capterra loader

Fantastic customer communication software

Jan 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: 1 Very easy to get started

2 Lots of features for customer communication and support

3 Great looking and customizable live chat widget

4 Amazing customer service

Cons: I would love to have a more advanced reporting per agent, but the way it's handled now is fine too

Overall: Very satisfied with HelpCrunch so far. Can recommend it to companies that are looking for an easy and visually appealing live chat and email marketing.

Vendor Response

by HelpCrunch on February 06, 2019

Appreciate your review Kate!

HelpCrunch is helpful in a crunch!

Feb 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Very easy to set up and add automated messages, including letting our customers know when we're away and when to expect a response.

Cons: I'd really love the ability to include help articles that are triggered by a keyword entered by the customer!

Overall: Super helpful customer service and easy to setup software.

Vendor Response

by HelpCrunch on February 08, 2019

Thanks so much Jane :)
Help articles are coming to HelpCrunch soon! We will let you know once we release the feature.

This chat service is amazing.

Nov 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Everything. The fluency of the widget on the site, the ease of use and integration, everything. The pricing is fair, easy to understand, and the support is great.

Cons: Nothing! So far, I have noticed absolutely nothing that did not satisfy me.

Overall: The communication with potential clients is made a lot easier, conversions are increased crazily, and it's so much fun to use.

Vendor Response

by HelpCrunch on November 21, 2018

Thanks so much for such a kind review, Lucas.

'Decent alternative to Intercom

Nov 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: All in one customer communication tool

Pre-chat forms, operating hours and other useful features

More affordable than Intercom

Cons: We discovered some technical issues at the beginning, but the support team was able to fix them in a short time.

Overall: We were looking for an Intercom alternative and finally found the one that suits our needs. Can't recommend Helpcrunch enough!

Vendor Response

by HelpCrunch on November 20, 2018

Thank you, Camilla!

Amazing Livechat SaaS

Mar 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Amazingly fast and good support team & the overall live chat design. Great functionality like automated responses and the great customisable features. and a fantastic pricing compared to alternatives like Intercom, so no more Intercom for me!

Cons: I like everything about the HelpCrunch Livechat/Support product. I didn't find a thing that i don't like.

Modern chat widget at an affordable price

Jan 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: - Helpcrunch comes with a nice and clean interface, which can be fine-tuned to fit your company visual identity.

- Ability to send emails directly from the chat!

- Javascript SDK is a pleasure to work with

- Flexible pricing options

Cons: Haven't got any cons so far - very handy tool

Overall: A highly recommended robust live chat solution

Awesome product with great features

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I love the live chat widget and the popups. Very easy to setup and to find your way around the dashboard.

Cons: I would like the popups to have a version without a button.

Overall: I like the platform a lot. It's very useful and has lots of features. Great value for money. The support team are very cool as well.

Vendor Response

by HelpCrunch on February 08, 2019

Thank you Valdi!
Note regarding buttonless popups taken :)

Great solution for SaaS businesses

Jan 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Cheaper than most alternatives

Great design that integrates easily with our UI

Good customer service

Cons: Can't think of anything. Looking forward to having more customization options.

Overall: We use HelpCrunch to respond to customer questions and feedback across all of our projects. As a result, conversion rates have increased by 10-20% for all our websites.

Vendor Response

by HelpCrunch on February 01, 2019

Thanks Filipp!

Awesome clean and modern design, great support

Mar 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very clean and modern design.

The feature set is very rich and the dashboard is structured very well.

Fast and very friendly support.

Cons: I hope they offer co-browsing in chat soon. That's all I am missing right now.

Vendor Response

by HelpCrunch on March 15, 2019

Thank you Carsten!
We do plan to implement the co-browsing feature in the near future. We will notify you once it's out.

Capterra loader

Very happy with Helpcrunch. Amazing functionality, great support and fair pricing.

Mar 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Great functionality (follow-up emails, multiple agents, chat status etc). Very competitive pricing compared to other solutions on the market which makes Helpcrunch a nobrainer.

Cons: A way to pre-populate a proactive message with a visitors name (for example Order Successful, where we have the customers name).

Switch from Intercom

Jan 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It does have all the function what I do need!

Cons: I do not have any as of the moment. Everything is okay.

Vendor Response

by HelpCrunch on January 22, 2019

Thanks for your review, Laszlo!

Capterra loader

Goodbye intercom

Jan 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and functionality to expand the software. The software has a roadmap of expansion and I cannot wait for it to integrate with Zapier so we can automate more of our customer functions.

Overall: This software is truly amazing and the benefit you get from the cost alone is amazing we left intercom for this software.

Capterra loader

Great value for the cost

Jan 16, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like the pricing structure. Other alternatives were too expensive for my needs.

Cons: I don't have any complaints. It is the simplicity and price I am looking for.

Overall: I like the fact that there is ticketing integration for email. The value of is on par for the price. The backend is simple. Just what I was looking for.

Vendor Response

by HelpCrunch on January 17, 2019

Thanks so much Tia!