HelpCrunch

HelpCrunch

5 / 5 4 reviews

Who Uses This Software?

Web and mobile services, e-commerce owners, online-to-offline businesses that need a fast and powerful tool to interact with customers.


Average Ratings

4 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $12.00/month/user
  • Pricing Details
    The pricing is based on the number of active agents with no limits to chats
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • HelpCrunch
  • helpcrunch.com
  • Founded 2014
  • United States

About HelpCrunch

HelpCrunch is a next-generation customer communication platform combining a perfect live chat, in-app messenger, email marketing automation and a helpdesk that provides a seamless way to turn prospects into customers, drive sales, give support and improve retention.


HelpCrunch Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • Call Logging
  • Contact Management
  • Customer Support
  • Lead Scoring
  • List Management
  • Marketing Automation
  • Product Catalog
  • Project Management
  • Quotes / Proposals
  • Referral Tracking
  • Sales Pipeline Management
  • Territory Management
  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management
  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Geo Targeting
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Video Chat
  • Visitor Targeting
  • White Label Branding

HelpCrunch Reviews Recently Reviewed!

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A true 360-degree view of your communications with customers

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's an easy to use yet a powerful tool comparable to platforms like Intercom with competitive pricing and functionality.

Cons: Actually I think I like everything about this platform. I would suggest to keep working on the CRM and marketing automation part to offer even more options to the users.

Overall: Great live chat with a comprehensive functionality yet attractively priced.

Great platform to communicate with your customers with a personal touch

Dec 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The tool is definitely way more than just a live chat. It has real-time CRM which allows you to connect with your users over web, push notifications or email. If you want to acquire, convert, grow and/or retain HelpCrunch is a good competitor of Intercome especially if you are in SMB segment.

Powerful and good solution

Dec 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This product is a bit more than just a live chat. It really solves a lot of problems and is very suitable for medium-sized companies.
I recommend to everyone.

Awesome tool for user engagement

Nov 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: A bit simpler version of Intercom, has almost all needed features and waaay cheaper. Definitely an awesome alternative for those who are tired of paying Intercom $500+ /mo for just a few thousand users in the database. Customer service is amazing too!