Who Uses This Software?

SaaS companies

Average Ratings

2 Reviews

  • 4 / 5

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • UserIQ
  • www.useriq.com
  • Founded 2014
  • United States

About UserIQ

For anyone who oversees a website application and worries about churn, UserIQ is a Customer Growth Platform that lets you analyze specific customer segments and their habits within your application to deliver intelligent engagements. Unlike other platforms that only provide intelligence, customer health or targeted engagements, UserIQ delivers all three.

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UserIQ Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis

UserIQ Reviews Recently Reviewed!

UserIQ has a lot of features and is very friendly for non-tech users.

Jul 12, 2018

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Pros: This is a great tool if you don't know where to start with segmenting your audience, or if you have a particular feature you want to target for usage. The insights are pretty much auto-generated to show you what correlations are happening without you needing to sort through data or create reports manually.

Its interface is all clickable and non-tech-user friendly, so anyone can set it up and get data from it. The features for inserting notifications or user tutorials are also great (and, again, take zero coding).

The team at UserIQ is great as well!

Cons: Setting things up for a tech-savy user can feel cumbersome. I would rather just tell you what javascript events to listen for or DOM element selectors to pay attention to versus clicking through eight steps of a user walkthrough.

The pricetag is also pretty high relative to insights we got from the tool. The data was interesting and compelling but certainly not enough to see get even a portion of the money spent on a license back.

Well thought out tool that delivers what it promises.

Mar 14, 2017

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We selected UserIQ because they combine things that we were looking at separately - specifically NPS and Guided Tours - into a single tool.

After about 3 months of use, we've been very pleased with our ability to understand more about how our users act in our platform, and target specific notifications and campaigns to differentiated groups of users.

UserIQ has also been INCREDIBLY responsive to user requests. More than once they're turned enhancements around in a matter of days.