--- title: "VIA Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about VIA Software - reviews, pricing plans, popular comparisons to other Ticketing products and more." source_url: "https://www.capterra.com/p/146538/VIA/" page_type: "product" language: "en" --- # VIA Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 31, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) VIA ## What is VIA? Red61 is an experienced and innovative ticketing software and solutions provider. We provide a range of market leading software and operational ticketing services; tailored to fit any size, scale or level of complexity. VIA has been designed to effortlessly manage high volume ticket sales for venues, festivals and multi-site ticketing networks. VIA allows organisations to collaborate, building revolutionary and distinctive partnerships. ## What is VIA used for? [Ticketing](https://www.capterra.com/ticketing-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £4000 Per User, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for VIA?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.red61.com&name=VIA) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### VIA 5.0 (3) VS. [4.9 (304)](https://www.capterra.com/p/133885/Purplepass-Ticketing/reviews/) Starting Price £4000 Per User, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (3) Ease Of Use 4.8 (5,804) Value For Money 5.0 (3) Value For Money 4.9 (3,580) Customer Service 5.0 (3) Customer Service 4.9 (3,308) ## VIA alternatives [4.9 (596)](https://www.capterra.com/p/112510/Ticket-Tailor/reviews/) Starting price $0.28 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (406)](https://www.capterra.com/p/153637/Showpass/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.8 (273)](https://www.capterra.com/p/47852/ThunderTix/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars Highest Rated [4.9 (788)](https://www.capterra.com/p/147664/EventCreate/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars ## FAQs about VIA Overview ### What company size and specific industries is VIA built for? VIA is designed for organisations of any size that focus on ticketing solutions and user experience, especially those in event management, entertainment, venues, and other service businesses that handle ticket sales or reservations. Its platform suits teams that need an intuitive and versatile way to manage customer-facing ticketing operations. Features and Usability ### What are the key features of VIA? VIA offers charting, medical records, SOAP notes, and a whiteboard for clinical documentation. It also includes payment processing, customer data management, employee management, and reporting/analytics. Additional features cover online, onsite, mobile, and kiosk ticketing, plus point of sale, seating map, and barcode/ticket scanning. Getting Started and Support ### What training and onboarding options does VIA offer? VIA provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions enable guided remote setup, webinars offer group learning, and documentation gives written reference material for self-paced review. Getting Started and Support ### What customer support options does VIA offer? VIA provides 24/7 live rep support and chat. These channels give users direct access to help at any time, with live reps for immediate assistance and chat for quick questions. No reviewer feedback on support experience is available to describe response times or service quality. ## Features AI summary Based on 3,825 Ticketing reviews Capterra reviewers highlight these as the features buyers value most when choosing ticketing software: - **Ticket Reservations** (**60%** of reviewers rated this feature as critical) - **Event Management** (**48%**) - **Mobile Access** (**44%**) VIA supports **Ticket Reservations**, giving teams a way to manage bookings and handle ticket sales efficiently. However, it does not include **Event Management** or **Mobile Access**. Instead, the product offers **Barcode/Ticket Scanning** (**47%**) and **Seating Map** (**44%**), which help staff validate entry faster and organize venue layouts more clearly, helping businesses improve the attendee experience and manage on-site operations with better control. Barcode/Ticket Scanning Scan barcodes to ensure accurate pricing and label tracking Customer Data Management Searchable repository of information about clients Employee Management Track employee schedules, availability, and performance across projects and tasks Kiosk Ticketing Obtain tickets via Kiosk upon arrival at event Mobile Ticketing Allowing users to order, pay for, obtain, and validate tickets using mobile devices Online Ticketing Allow users to buy and sell tickets online, register for events, and collect buyer information VIA 14 features ### All Features - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Customer Data Management: Searchable repository of information about clients - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Kiosk Ticketing: Obtain tickets via Kiosk upon arrival at event - Mobile Ticketing: Allowing users to order, pay for, obtain, and validate tickets using mobile devices - Online Ticketing: Allow users to buy and sell tickets online, register for events, and collect buyer information - Onsite Ticketing: Allows event organizers to sell and manage tickets directly on-site - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Print-at-Home: The ability to print tickets before arriving - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Seating Map: For selection of seat at booking or check-in - Ticket Reservations: Create and manage ticket reservations for various events - Website Management: Built-in website builder or integration with third-party site --- Features 5.0 (3) 5.0 Based on 3 reviews ## Pricing Value for money 5.0 (3) Free Trial Basic £4,000 Per User,Per Year Value for money 5.0 (3) 5.0 Based on 3 reviews ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent PC Paul C. ### "Red61 and Southwark Council's Fireworks Night" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 February 9, 2017 Red61 provided an excellent ticketing solution for our 23,000 capacity firework night display in London. The service they provided was excellent. The team was flexible in the support they offered. They delivered an excellent customer experience from ticket booking to on the ticket scanning that night. Thank you. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LJ Lyndsey J. ### "A true collaborator and partner" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 October 27, 2016 The Edinburgh Fringe Box Office has been powered by Red61's VIA software since 2009, and in collaboration we have gone from strength to strength, distributing over 2.5 million tickets for the Festival Fringe 2016. The strength of the collaboration lies in the teams unending passion for the success of the Festival Fringe and the quality of service and software provided. We couldn't operate at the scale we do without the advanced networking capabilities that allow us to operate a multi user, multi tenant box office network across the city, which holds the experience of the customer at its heart. Red61 have been integral to the development of a seamless purchase/collection system that means customers spend less time queuing for tickets and more time enjoying the festival. High performing real time reporting means venues and companies can maximise their sales right up to the show starting, and with over 3,000 shows per year taking part in the Fringe Festival this last minute market is vital to the income generation abilities of companies and artists. The system is ridiculously easy to use, which means we save time and money training staff and it's intuitive interface means even those staff who are not regular users and quickly able to achieve their objectives. The support team are, in the main, made up of ex box office managers, meaning they bring a unique perspective to both the functionality of the system and the needs of its (often demanding) customers. Red61 are an invaluable partner in our ticketing operation and the software continues to go from strength to strength, offering innovative and creative solutions to a wide range of box offices across the city and the festival. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KS Kelly S. ### "Excellent software and great team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 October 26, 2016 We use Red61 ticketing solutions for the Toronto Fringe Festival which sells over 75,000 tickets during the festival at 35+ venues. This past year the Red61 team helped implement ticketless solutions with iPads and cell phone scanners at the door of venues to great success. Our patrons loved scanning their cell phones and pass cards and the Red61 team was excellent at trouble shooting any problems that arose quickly and efficiently. Highly recommend Red61. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.