--- title: "RocketRez Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about RocketRez Software - reviews, pricing plans, popular comparisons to other Ticketing products and more." source_url: "https://www.capterra.com/p/146552/RocketRez/" page_type: "product" language: "en" --- # RocketRez Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) RocketRez ## What is RocketRez? RocketRez provides an all-in-one ticketing and operations software empowering tours and attractions to increase revenue, reduce costs, and elevate their guest experience. Key Services: • Flexible software to sell tickets at the point of sale, through an OTA or reseller, or direct on your website with a customizable web engine. • Tools to bundle products, promote flash sales, cross-sell retail with tickets, and dynamically price your tours to make the most on every ticket. • Simplified management of membership programs, gift shop retail, food & beverage, private events, and more with specialized “add-on” software modules. • RocketPass mobile-based web app, so customers can self-direct their experience, control all tickets and purchases on their phone, and receive your special offers. • Reporting and dashboard tools help you analyze data, and deliver insights, from across your entire operation. • Expert implementation, training, and support services ## What is RocketRez used for? [Ticketing](https://www.capterra.com/ticketing-software/)[Reservations](https://www.capterra.com/reservations-software/)[Tour Operator](https://www.capterra.com/tour-operator-software/) Top alternative Featured Overall rating Based on 22 user reviews Reviews sentiment Positive 91% Neutral 5% Negative 5% Starting price $15000 Usage Based, Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for RocketRez?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.rocket-rez.com&name=RocketRez) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### RocketRez 4.4 (22) VS. [4.7 (1,129)](https://www.capterra.com/p/135106/FareHarbor/reviews/) Starting Price $15000 Usage Based, Per Year Starting Price $0.01 One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (22) Ease Of Use 4.6 (1,124) Value For Money 4.2 (16) Value For Money 4.6 (674) Customer Service 4.5 (19) Customer Service 4.8 (1,100) ## RocketRez alternatives [4.7 (573)](https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.8 (46)](https://www.capterra.com/p/205144/TripWorks/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [5.0 (4)](https://www.capterra.com/p/10043864/Roverd/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.3 (54)](https://www.capterra.com/p/74193/Zaui-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/146552/RocketRez/alternatives/) ## FAQs about RocketRez Overview ### Which roles and teams benefit most from RocketRez? RocketRez is most used by operations managers, guest services teams, sales and marketing leaders, and coordinators in visitor-based organizations. These roles rely on it to manage bookings, ticketing, inventory, and customer interactions, while executives and department heads use reporting and workflow visibility to improve revenue, staffing, and service delivery. Answer based on 22 reviews Overview ### What company size and industries is RocketRez built for? RocketRez is built primarily for small tour and attraction operators, with 95% of reviewers from small businesses and Leisure, Travel & Tourism leading at 23%. It serves companies with $1M to $200M in revenue, especially Hospitality at 18% and Entertainment at 14%, including zoos, museums, boat tours, and theme parks. Answer based on 22 reviews Features and Usability ### What are the key features of RocketRez? RocketRez offers booking management, reservations management, and activities booking, plus ticketing features such as online ticketing, onsite ticketing, mobile ticketing, barcode scanning, and reserved seating. It also includes POS, payment processing, CRM, reporting and analytics, channel management, and customizable reports for sales and customer data. Integrations ### Which third-party tools and platforms does RocketRez integrate with? RocketRez integrates with payment, marketing, and booking platforms including Affirm, Cardknox, Google Analytics 360, Google Pay, HubSpot CRM, Mailchimp, PayPal Checkout, Rezdy, Shift4, Stripe, TourOpp GO, Twilio, and Virtuous. These integrations cover payments, analytics, CRM, email marketing, messaging, and tour distribution. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does RocketRez offer? RocketRez provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover group learning, documentation offers written reference material, and videos provide self-paced instruction. Getting Started and Support ### What customer support options does RocketRez offer? RocketRez provides email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Reviewers often describe support as quick, helpful, and consistent, though a few note that responsiveness can weaken at times, especially when they need help with missing functions or custom requests. Answer based on 5 reviews ## Features AI summary Based on 3,825 Ticketing reviews Capterra data shows that buyers of ticketing software rank the following features as their top priorities: - **Ticket Reservations** (**60%** of reviewers rated this feature as critical) - **Event Management** (**48%**) - **Mobile Access** (**44%**) RocketRez supports all three features reviewers value most: **Ticket Reservations**, **Event Management**, and **Mobile Access**. Together, these capabilities help businesses manage bookings, coordinate events more efficiently, and give teams mobile access to key tools and information while serving customers. Ticket Reservations 4.6 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Create and manage ticket reservations for various events Event Management 3.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Schedule and manage the logistics of activities and other gatherings Booking Management 4.6 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations Electronic Payments 4.9 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services Online Booking 4.4 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Calendar Management 4.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar RocketRez 75 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activities Booking: Allows businesses to offer customers reservations for a variety of activities. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Central Reservation System: Update and maintain information on inventory and rates to manage guest reservations in real time - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Data Management: Searchable repository of information about clients - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Management: Store, manage, and track all electronic documents in a centralized location - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Electronic Payments: Electronically collect payments for goods or services - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Gift Shop POS: Accept and process financial transactions for gift shops - Group Reservations: The ability to reserve times in groups. - Inventory Management: Track and manage inventory levels to maintain proper supply - Kiosk Ticketing: Obtain tickets via Kiosk upon arrival at event - Membership Management: Database of members to track personal information of individuals and families - Mobile Access: Access software remotely via mobile devices - Mobile Ticketing: Allowing users to order, pay for, obtain, and validate tickets using mobile devices - Multi-Day Booking: Bookings that last more than one day - Multi-Location: Manage and support multiple locations - Online Booking: Book meetings and appointments through a website or digital platform - Online Ticketing: Allow users to buy and sell tickets online, register for events, and collect buyer information - Onsite Ticketing: Allows event organizers to sell and manage tickets directly on-site - Package Creation: Sell multiple products or services together, as a set - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Print-at-Home: The ability to print tickets before arriving - Product Catalog: Present a catalog of inventory that customers can view - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Quotes/Estimates: Generate quotes or estimates for customers - Rate Management: Track/optimize rates in relation to usage - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Reserved Seating: Specify type/number of reserved tickets based on seating selected during booking - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Sales Reports: Reports specific to sales analysis for trends and strategies - Season Tickets: Grants the users access to all events for one season - Seating Map: For selection of seat at booking or check-in - SMS Messaging: Send messages via SMS - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third Party Booking: Allows bookings to be made through a third party service - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Reservations: Create and manage ticket reservations for various events - Ticketing: Customize, sell, and distribute tickets - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Volunteer Management: Manage volunteer information and direct volunteer resources - Waiver Management: Process of collecting, storing, and tracking signed waivers to reduce liability and inform participants of risks - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 4.0 (22) 4.0 Based on 22 reviews ## Pricing Value for money 4.2 (16) Basic $15,000 Usage Based,Per Year Value for money 4.2 (16) 4.2 Based on 16 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Google Pay](https://www.capterra.com/p/212826/Google-Pay/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Rezdy](https://www.capterra.com/p/122690/Rezdy/)[ Shift4](https://www.capterra.com/p/70936/Shift4/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (19) 4.5 Based on 19 reviews ## User reviews Overall rating 4.4 Based on 22 reviews Filter by rating 5(11) 4(9) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent BE Brian E. Manager Museums and Institutions ### "Good System" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 June 22, 2024 Fairly good. Easy system to use. Reliable. Pros Ease of Use. Layout of System and it is reliable. Cons Getting an agent to assist with Support Issues Switched from [Revel Systems](https://www.capterra.com/p/135040/Revel-iPad-POS/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GK Gillian K. Sales and Ticketing Manager Leisure, Travel & Tourism ### "Simple and Easy to Use " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 12, 2024 Have enjoyed using it the benefits far outweigh any minor inconveniences! Pros Very easy to teach our staff how to use the program - being a seasonal business we have a lot of staff turnover and constantly have to train new team members Cons Some facets not compatible with our OTA partner, retail software not as robust as our previous POS. Switched from [VTS](https://www.capterra.com/p/154799/VTS/) Other software no longer being supported Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Andrew S. Director of Sales Maritime ### "Rocket Rez Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 7, 2024 We have had an overall good experience with Rocket rez and continue to recommend it to industry peers. Pros Reservations ticketing with a retail point of sale in one. Cons Analytics, Reporting, conversion tracking. Switched from [Gateway Ticketing](https://www.capterra.com/p/9324/Galaxy/) Outdated, not mobile friendly, no retail functionality. Alternatives considered [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/) [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JW James W. Sales and Marketing Manager Museums and Institutions ### "Rocket Rez Review June 2024" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 June 7, 2024 Software that does core activities (booking/processing) well but has limitations with customer facing design. Next to no true CRM functions found in other timed attendance solutions Pros Zero issue with booking and credit card procession Cons Limited custom financial routine reporting Reasons for choosing RocketRez Ease of transition and timed attendance capability Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SS Sophia S. Controller Hospitality ### "Great System" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 30, 2024 Its been a great experience thus far, we do want to utilities more of the system as we grow and learn about the new modules. Pros System is reliable in providing real time date with accuracy and transparency. Can have multiple users with various security levels. Reporting is easy to manipulate and customizable. Anything we are not able to do, support is readily available to assist. Cons Some modules are little confusing and not having the direct API into the accounting system. Switched from [Acme Point of Sale](https://www.capterra.com/p/15446/Acme-Point-of-Sale/) ACME was hard to use-did not provide real-time data, reporting was not up to par. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CC Christian C. Systems Coordinator Entertainment ### "RocketRez " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 May 30, 2024 Pros RocketRez does very well with the ticketing, payment processing, and the overall ease of use. The system is being updated regularly with more features and improves coming often. Cons RocketRez does not do as well with the full customization of the web engines, reporting is well below average for the industry, and customer service has been less and less responsive over the last couple of months. Reporting from RocketRez is less informative than other comparable software with little ability for custom reports. The basic reports are all available but for anyone who is analytical, manipulating the reports to have more usable data is painful at best. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FV Frits V. President Hospitality ### "Rocket Rez" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 May 29, 2024 Pros At the beginning we didnt know better and so we thought that we have a good system Cons Rocket Rez is unable to support our business, their ticketing system is archaic and any all modifications is generally speaking not possible and or takes months/years to add. This while other systems have kept up with the times and are much more pro-active. In recent weeks have had demo's from 2-3 main competitors and all of them answered yes to the modifications we are asking rocket rez, as in they have in place already. We also have constant hardware issues, hardware that was reccomended to be purchased by Rocket Rez and then soon after no longer be supported by Rocket Rez. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LL Lexi L. Office Coordinator Maritime ### "Rocket Rez Review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 May 29, 2024 Pros Rocket Rez does an excellent job in assisting their clients immediately, I have never had to wait longer than an hour to be assisted. Our account manager is always on top of communicating with us and does not mind breaking things down for us to understand and optimize our use of Rocket Rez. Cons As the times change I do wish that a few feature request that other systems provide would be available with Rocket Rez. Like allowing the tickets to be saved in the apple/google wallets and a few other innovative things. Rocket Rez is a good system, just wish some features were more current. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RW Ruth W. Director, Public Education and Visitor Services Religious Institutions ### "RocketRez Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 29, 2024 The customer service team at RocketRez is fantastic, and our overall experience with them has been very positive. Pros RocketRez is one of the only systems that allows us to process reserved ticketing, general ticketing, walkup POS sales, and manage our Shop inventory. We all really appreciate having one system that can handle all of these needs. Cons The reporting out of RocketRez needs some work, but I know they current team is actively working on that in 2024/5. I look forward to seeing the results of that work. Switched from [AudienceView](https://www.capterra.com/p/114659/AudienceView-Professional/) It was called OvationTix when we used this system, but I think it is now called AudienceView. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JR Julie R. Marketing and Events Leisure, Travel & Tourism ### "A Great All in One Solution" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 28, 2024 Pros RocketRez has been a game-changer for our business with its versatile ticketing software. The integration with third-party platforms like Viator has streamlined our ticket sales, making our offerings accessible to a wider audience. The ability to purchase tickets online has greatly enhanced customer convenience and boosted our sales. What sets RocketRez apart is its comprehensive capability to handle ticketing, retail, and food and beverage sales all in one platform. This all-in-one solution simplifies our operations, saving us time and reducing complexity. Additionally, the robust reporting and analytics tools provide valuable insights, helping us make informed decisions. Their incredible customer service deserves special mention—they are always prompt and helpful whenever we need assistance. Overall, RocketRez has improved our efficiency and customer experience, making it an indispensable tool for our business. Highly recommended! Cons While RocketRez offers many benefits, there are a few drawbacks we've encountered. Some steps in the system feel redundant, which can slow down our workflow. The reporting feature, though powerful, could benefit from more customization options to better suit our specific needs. Additionally, updates occasionally introduce unwanted changes to existing products and payment setups, causing disruptions that require time to resolve. Despite these issues, RocketRez remains a valuable tool, but there's room for improvement. Switched from [Profitek POS](https://www.capterra.com/p/48528/Profitek-POS/) We made the switch from Profitek to RocketRez because we needed a program that could better track and schedule events, handle ticketing, and provide robust reporting. Our existing software felt outdated, and its inability to streamline our ticketing was frustrating. RocketRez offers the modern, integrated solution we were looking for. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/146552/RocketRez/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.