# RocketRez Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is RocketRez the right Ticketing solution for you? Explore 22 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/146552/RocketRez/reviews

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RocketRez

4.4 (22)

[View alternatives](https://www.capterra.com/p/146552/RocketRez/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of RocketRez

Ease of use

4.5

Customer Service

4.5

## Pros and Cons in Reviews

JR

Julie R

Marketing and EventsLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: 1-2 years.

“The integration with third-party platforms like Viator has streamlined our ticket sales, making our offerings accessible to a wider audience.“

May 28, 2024

CC

Christian C

Systems CoordinatorEntertainment, 51 - 200 employeesUsed the software for: 1-2 years.

“RocketRez does not do as well with the full customization of the web engines, reporting is well below average for the industry, and customer service has been less and less responsive over the last couple of months.“

May 30, 2024

JR

Julie R

Marketing and EventsLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: 1-2 years.

“This all-in-one solution simplifies our operations, saving us time and reducing complexity.“

May 28, 2024

## Showing most helpful reviews

Showing 1-22 of 22 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JR

Julie R.  
Marketing and Events  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "A Great All in One Solution"

May 28, 2024

4.0

Pros

RocketRez has been a game-changer for our business with its versatile ticketing software. The integration with third-party platforms like Viator has streamlined our ticket sales, making our offerings accessible to a wider audience. The ability to purchase tickets online has greatly enhanced customer convenience and boosted our sales. What sets RocketRez apart is its comprehensive capability to handle ticketing, retail, and food and beverage sales all in one platform. This all-in-one solution simplifies our operations, saving us time and reducing complexity. Additionally, the robust reporting and analytics tools provide valuable insights, helping us make informed decisions. Their incredible customer service deserves special mention—they are always prompt and helpful whenever we need assistance. Overall, RocketRez has improved our efficiency and customer experience, making it an indispensable tool for our business. Highly recommended!

Cons

While RocketRez offers many benefits, there are a few drawbacks we've encountered. Some steps in the system feel redundant, which can slow down our workflow. The reporting feature, though powerful, could benefit from more customization options to better suit our specific needs. Additionally, updates occasionally introduce unwanted changes to existing products and payment setups, causing disruptions that require time to resolve. Despite these issues, RocketRez remains a valuable tool, but there's room for improvement.

Switched from

[Profitek POS](https://www.capterra.com/p/48528/Profitek-POS/)

We made the switch from Profitek to RocketRez because we needed a program that could better track and schedule events, handle ticketing, and provide robust reporting. Our existing software felt outdated, and its inability to streamline our ticketing was frustrating. RocketRez offers the modern, integrated solution we were looking for.

Review Source

BB

Bridgette B.  
Manager of Education  
Museums and Institutions  
Used the software for: 2+ years

### "All in One Service"

May 24, 2024

4.0

I have found that RocketRez has been an easy platform to use and learn. There are some features like coupons that require multi-steps that can cause some grief. Overall, I think it offers an array of tools. When we first started it was very difficult to set up as most of the examples were based on boating or wedding companies. Where ours in more complex in our offerings.

Pros

Coming from a complex company, we are very fortunate to be able to use a singular platform to run both our giftshop, in person POS system, and online sales platform.

Cons

The reporting side of the platform has been a flaw for us, this is due to it not pulling the correct numbers and miscounting our revenues. I do believe we could limit some of these miscalculations if our system was fully set up to meet our needs.

Switched from

[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/)

We are a complex company that looks for innovative ways to improve customer service. This assisted in that making it a one-stop-system.

Review Source

JW

James W.  
Sales and Marketing Manager  
Museums and Institutions  
Used the software for: 1-2 years

### "Rocket Rez Review June 2024"

June 7, 2024

3.0

Software that does core activities (booking/processing) well but has limitations with customer facing design. Next to no true CRM functions found in other timed attendance solutions

Pros

Zero issue with booking and credit card procession

Cons

Limited custom financial routine reporting

Reason for choosing RocketRez

Ease of transition and timed attendance capability

Review Source

AS

Andrew S.  
Director of Sales  
Maritime  
Used the software for: 2+ years

### "Rocket Rez Review"

June 7, 2024

5.0

We have had an overall good experience with Rocket rez and continue to recommend it to industry peers.

Pros

Reservations ticketing with a retail point of sale in one.

Cons

Analytics, Reporting, conversion tracking.

Alternatives considered

[Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/)

Switched from

[Gateway Ticketing](https://www.capterra.com/p/9324/Galaxy/)

Outdated, not mobile friendly, no retail functionality.

Review Source

RW

Ruth W.  
Director, Public Education and Visitor Services  
Religious Institutions  
Used the software for: 2+ years

### "RocketRez Review"

May 29, 2024

5.0

The customer service team at RocketRez is fantastic, and our overall experience with them has been very positive.

Pros

RocketRez is one of the only systems that allows us to process reserved ticketing, general ticketing, walkup POS sales, and manage our Shop inventory. We all really appreciate having one system that can handle all of these needs.

Cons

The reporting out of RocketRez needs some work, but I know they current team is actively working on that in 2024/5. I look forward to seeing the results of that work.

Switched from

[AudienceView](https://www.capterra.com/p/114659/AudienceView-Professional/)

It was called OvationTix when we used this system, but I think it is now called AudienceView.

Review Source

SS

Sophia S.  
Controller  
Hospitality  
Used the software for: 2+ years

### "Great System"

May 30, 2024

5.0

Its been a great experience thus far, we do want to utilities more of the system as we grow and learn about the new modules.

Pros

System is reliable in providing real time date with accuracy and transparency. Can have multiple users with various security levels. Reporting is easy to manipulate and customizable. Anything we are not able to do, support is readily available to assist.

Cons

Some modules are little confusing and not having the direct API into the accounting system.

Switched from

[Acme Point of Sale](https://www.capterra.com/p/15446/Acme-Point-of-Sale/)

ACME was hard to use-did not provide real-time data, reporting was not up to par.

Review Source

FC

Felicia C.  
Park Director  
Entertainment  
Used the software for: 2+ years

### "RocketRez is the BEST!"

May 24, 2024

5.0

The BEST! Amazing! Wonderful in all categories.

Pros

The ease of going from an older program to RRZ was amazing! Getting started with RRZ made everything much easier in so many departments.

Cons

That is wasn't developed sooner! We wasted money on other products that never did it "all". We were using 3 programs to do the job of just RRZ!

Reason for choosing RocketRez

Because the customer service put us at ease. When making such a change, you worry about every aspect. The RocketRez team made it painless.

Switched from

[Tessitura](https://www.capterra.com/p/111612/Tessitura-Software/)

Tessitura didn't provide what was needed for our business model.

Review Source

LR

Laura R.  
Corporate sales manager  
Restaurants  
Used the software for: 1-2 years

### "Very easy program to use "

March 5, 2020

5.0

Overall my experience with RocketRez has been great. Definitely recommend.

Pros

I love that RocketRez is very user friendly. I have to manage multiple accounts daily for work and being able to see them in a calendar setting makes everything easy for me. Creating events takes only a few moments and is straightforward. I love that.

Cons

The only thing that I would like to change is the way things are written out on the contract when I input them myself. I would like to be able to add bullet points but right now it all just meshes together.

Switched from

[Caterease](https://www.capterra.com/p/2280/Caterease/)

I used Caterease at a previous company. Starship used something else before I started.

Review Source

BE

Brian E.  
Manager  
Museums and Institutions  
Used the software for: 1-2 years

### "Good System"

June 22, 2024

4.0

Fairly good. Easy system to use. Reliable.

Pros

Ease of Use. Layout of System and it is reliable.

Cons

Getting an agent to assist with Support Issues

Review Source

LL

Lexi L.  
Office Coordinator  
Maritime  
Used the software for: 2+ years

### "Rocket Rez Review "

May 29, 2024

4.0

Pros

Rocket Rez does an excellent job in assisting their clients immediately, I have never had to wait longer than an hour to be assisted. Our account manager is always on top of communicating with us and does not mind breaking things down for us to understand and optimize our use of Rocket Rez.

Cons

As the times change I do wish that a few feature request that other systems provide would be available with Rocket Rez. Like allowing the tickets to be saved in the apple/google wallets and a few other innovative things. Rocket Rez is a good system, just wish some features were more current.

Review Source

GK

Gillian K.  
Sales and Ticketing Manager  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Simple and Easy to Use "

June 12, 2024

4.0

Have enjoyed using it the benefits far outweigh any minor inconveniences!

Pros

Very easy to teach our staff how to use the program - being a seasonal business we have a lot of staff turnover and constantly have to train new team members

Cons

Some facets not compatible with our OTA partner, retail software not as robust as our previous POS.

Switched from

[VTS](https://www.capterra.com/p/154799/VTS/)

Other software no longer being supported

Review Source

CC

Christian C.  
Systems Coordinator  
Entertainment  
Used the software for: 1-2 years

### "RocketRez "

May 30, 2024

4.0

Pros

RocketRez does very well with the ticketing, payment processing, and the overall ease of use. The system is being updated regularly with more features and improves coming often.

Cons

RocketRez does not do as well with the full customization of the web engines, reporting is well below average for the industry, and customer service has been less and less responsive over the last couple of months. Reporting from RocketRez is less informative than other comparable software with little ability for custom reports. The basic reports are all available but for anyone who is analytical, manipulating the reports to have more usable data is painful at best.

Review Source

FV

Frits V.  
President  
Hospitality  
Used the software for: Less than 6 months

### "Rocket Rez"

May 29, 2024

2.0

Pros

At the beginning we didnt know better and so we thought that we have a good system

Cons

Rocket Rez is unable to support our business, their ticketing system is archaic and any all modifications is generally speaking not possible and or takes months/years to add. This while other systems have kept up with the times and are much more pro-active. In recent weeks have had demo's from 2-3 main competitors and all of them answered yes to the modifications we are asking rocket rez, as in they have in place already. We also have constant hardware issues, hardware that was reccomended to be purchased by Rocket Rez and then soon after no longer be supported by Rocket Rez.

Review Source

KW

Kim W.  
Guest Services and IT Manager  
Recreational Facilities and Services  
Used the software for: 2+ years

### "One Stop System!"

March 4, 2020

5.0

I have worked with \[SENSITIVE CONTENT HIDDEN\] and his team since the inception of RocketRez and throughout the years I have found the system to be reliable and easy to use. You can tell that customer service is a definite focal point of the RocketRez team as support is amazing, quick and consistent!.

Pros

I love that RocketRez has us covered in ALL aspects of our business from accounting to reservations/tickets to reporting to waivers to accommodations to online reservations and partnerships and even photo management! This means you only have to use one system for all your business needs.

Cons

The only thing I can say is there are a couple of features that we would like to see that we have not received yet but I know are on the list.

Review Source

BM

Ben M.  
Operations Manager  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "RocketRez Is awesome!"

February 28, 2020

5.0

The team at RR is absolutely great on all fronts. We’re super satisfied and currently working on some fresh ideas with them to further rollout solutions at our company.

Pros

The best thing about RR for us has been that it 100% performs every operation that we wanted it to. The second best thing about RR is that it performs these operations in an extremely fast, intuitive way. This software has vastly improved the efficiency and productivity of our internal operations while at the same time improving our customer experience at the time of booking and on the day of travel.

Cons

All non-custom software integrations require companies to make some decisions and compromises compared to business as usual with an old solution. The team at RR really helped us look past our change anxiety and we’re much better for it.

Review Source

LW

Louise W.  
Director of Sales and Marketing  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Great Company, Easy to Use Product"

March 2, 2020

5.0

All revenue is streamlined through one system.

Pros

RocketRez was easy to use. Before signing up with them, both parties involved made sure we had everything we needed to ensure a smooth transition. All missing functionality was developed and ready for us on day one. Down time has been non-existent and customer service is excellent. The RocketRez team understands your needs and will work as hard as possible to get what you need developed.

Cons

It sometimes takes longer than desired to get feature enhancements.

Alternatives considered

[accesso ShoWare](https://www.capterra.com/p/9352/accesso-ShoWare/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/)

Reason for choosing RocketRez

Easy of use, customizable, functions well for our company's needs.

Review Source

TC

Tina C.  
Guest Services Assistant Manager  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Awesome Software!"

March 4, 2020

4.0

Our company has used RocketRez for many years, and we have seen a lot of improvements over the years. It is nice that we are able to ask for features to be added and the staff are great at helping us problem solve and figure out how to solve any issues that arise to make the software work better for us.

Pros

Very user friendly, we have been able to use a lot of the features to our benefit and get the most of of the software for our company.

Cons

As much as we have been able to really customize the software to suit our company, there are still some limitations that can be a bit frustrating at times.

Review Source

CC

Cassie C.  
Sales Assistant  
Hospitality  
Used the software for: 2+ years

### "Best Reservation Software "

March 1, 2020

5.0

I am very happy with rocketrez and all the new features they are rolling out.

Pros

It it a verybuser friendly system, you can pull any report you need and you can also save the report running process.

Cons

Nothing, generally if there is a function we do not have or cannot access the customer support team is always there to assist or create new functions.

Review Source

BC

Brennan C.  
Captain  
Hospitality  
Used the software for: 2+ years

### "Better than other reservation companies "

March 5, 2020

5.0

I have used other online reservation companies over my years in the boating industry. This is by far the most user friendly one out there that i have used.

Pros

I like how you can see up to 8 days on calendar.

Cons

I wish it was more cell phone compatible.

Review Source

GC

Gail C.  
Manager  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Flexible"

March 3, 2020

4.0

Pros

Ease of use to adapt software to meet our needs

Cons

We require a rain check feature, currently it is cumbersome to keep outstanding rain checks on file, although reports can be generated which is helpful.

Review Source

FB

Filomena B.  
accounting administrator  
Entertainment  
Used the software for: 2+ years

### "RocketRez review"

March 5, 2020

5.0

Happy with program

Pros

I find it user friendly and I like the speed.

Cons

Some reports are need more attention and sometimes a little challenging for an accounting point of view.

Review Source

CC

Crystal C.  
Marine Services Inventory Specialist  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Some Bugs to Work Out, Overall Pretty Good"

March 2, 2020

4.0

RocketRez helps our passengers get to work on time and I know they all appreciate it very much. I know that if I had to commute, having a reservation system like this one would ease some stress.

Pros

I like the smoothness of the software. The various things I need to use are easy to find. The reporting could use some work, but I have found workarounds for the difficulties I've had.

Cons

The reporting could use some work, but I have found workarounds for the difficulties I've had. I also think it would be better if the searches were stored until you deleted the text in the search box.

Review Source

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