Partial.ly

Partial.ly


4.5 / 5
84 reviews

Who Uses This Software?

Any business that needs to collect money from their customers with payment plans. Also, any ecommerce retail store that would like to offer a payment plan option to their customers on their website.


Average Ratings

84 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    5% + $0.30 per transaction
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online

Vendor Details

  • Partial.ly
  • partial.ly/
  • Founded 2015
  • United States

About Partial.ly

Flexible Payment Plans - Easy to use automated payment processing! Stop losing sales! Use flexible payment plans to seamlessly automate staged payments for products and services. Let customers and clients choose to pay at a rate that matches their finances. For ecommerce, integrates with ecommerce platforms like Shopify and WooCommerce - link your carts to Partial.ly and offer customers another option. For larger invoices spread payments easily. Used by over 5,000 businesses globally.


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Partial.ly Features

  • Billing Portal
  • Contact Database
  • Contingency Billing
  • Customizable Invoices
  • Dunning Management
  • Hourly Billing
  • Mobile Payments
  • Multi-Currency
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Project Billing
  • Recurring/Subscription Billing
  • Tax Calculator
  • Catalog Management
  • Channel Management
  • Customer Accounts
  • Email Marketing
  • Inventory Management
  • Loyalty Program
  • Multi-Store Management
  • Order Management
  • Product Configurator
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart

Partial.ly Reviews Recently Reviewed!


With Partial.ly, I don't have to reduce my prices to make my web design services more affordable.

Mar 13, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Offering payment plans has allowed me to create a predictable, passive income stream. I love that it's easy to create the plans and send them to clients. I love that I have full control over how flexible payments are, additional fees, interest, all of it.

Cons: There are a few features I'd love to see:

We need a place to add an itemized invoice for the services they're getting. I've been adding links to a google doc with this information, but that's not ideal.

I'd love to have a screen that quickly shows the payments that are coming in this month, with a total amount and expected payment dates. Currently, we have to go to a number of screens to find this information.

I'd like a bit more control when a client's payment doesn't go through. There have been a couple of times when a payment didn't go through. I've never been able to get the "re-start the payment plan" to work, so I've had to re-create a new payment plan losing the payment history of the original.

I'd love to be able to preview the emails the client gets so I can improve their process even more.

Partial.ly complete.

May 24, 2017
4/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The user interface is nice and it is easy to install with shopify. Bottom line the product works and handles a lot of processes well.

Cons: If you extend credit you become a collections company.

-customer login is confusing for customers. Should be done through an account created on company's site with link to partial.ly

-cards default to previously stored cards even when new ones are added

-if an account defaults then cancel owners do not have the ability to add the card and restart the account without contacting partial.ly support

-quick sort tabs for active, default, canceled, etc.

-item based financing. At current, the total cart is financed. Even if minimum finance amounts are met.

-there is a glitch where if a customer enters a .con for example with their email partial.ly will create a payment plan but shopify will not create an order.

-payment and missed payment emails can be confusing because they don't come from the company who sold the customer the product.

-this is strictly personal not functional, but partial.ly should try to mask itself as much as possible. Customers and more importantly my competitors should not be so aware of how the payments are processed. Similar to how a normal gateway works. Obviously there in the small print.

Overall: Replaced a custom plugin we had with woocommerce. Again the benefits for selling expensive products are obvious and the product does work.

Unique solution, easy to set up, confusing to maintain, lacks features for the price

Mar 16, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money

Pros: The ability to take split payments anywhere in the world.

The cleanliness of the interface.

Front end is clear and concise.

The increase in sales it brings

Cons: The 5% transaction price is VERY steep for just an app with no financial security or insurance infrastructure in the back end.

The fact there is no protection for fraud compared to competitive solutions.

The fact we aren't paid upfront could potentially cause cashflow issues if the outstanding becomes too large (I know this isn't possible to change in the style of solution unless partially took on the risk)

The way it reports on sales and payments that have bounced (it shows failed payments even if they passed later).

the lack of depth in reporting overall (needs lots more graphs custom reporting tools and backed searching capabilities to be a more robust gateway solytion), the process to reinplement defaulted accounts.

I'm happy to give more feedback as I would love to see this app grow

The app is easy to use and set up. It allows you to customize it to match your brand.

Mar 13, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I enjoy the ability to create payment plan offers that work with my business. I also enjoy being able to view my clients details. This is helpful when it is to review their payment history and overall customer behavior.

Cons: I wish the shipping option synced up with my shipping on my site. I use real-time shipping via Shopify. On Partail.ly I have to add fixed shipping rates. The problem is I have clients in SC and HI. they have totally different shipping needs. This will be a problem when I scale. 2) Also, there isn't a way to only show certain customers the payment plan option. For instance, my retail customers are not offered the payment plan option. My wholesale clients are offered the payment plan option. I have to send a separate link to my wholesale clients, so my retail costumers are not given access to the payment plan option. It would be awesome if I could add a tag to those authorized to use the payment plan option. This would allow me to upload it to the site and never have the need to provide a separate link via email. 3) Last I would be wonderful if I could add a tag to those with extended payment plan options. Right now customers can choose the type of plan that words for them. Some of my clients will receive different plans from others. Right now there is alot of extra word to offer the plan.

Overall: I've recommended it several times.

Capterra loader

I wouldn't say "five stars" if it wasn't truly exceptional. We have used Partial.ly for over a year!

Mar 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I actually started to say "four stars" for features, because it's got a limited feature set, then I remembered that's what I liked about it - it's just what I need, without unnecessary complications. For my purposes, there really isn't anything I wish they'd add! When we first started, we had a number of questions, and the support was extremely helpful!!

Cons: Some of the reports seem slightly confusing, but then again, I've never asked for explanations, or how to find what I'm looking for.

Excellent option for small businesses who want to give customer's more buying power!

May 25, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of deployment and functionality of web-based software. Customer support is great and responsive!

Cons: Partial.ly could benefit from more robust reporting tools, plus a control panel for "at-risk" clients for easier (and proactive) monitoring of plans in process so that defaulted plans can be avoided.

Overall: The ability to offer customers the option of paying for products over a period of time is a powerful one, particularly for customers who want to better manage their finances and discretional spending habits.

I use Partial.ly for my installment plan, after having some bad experiences on Paypal.

May 22, 2017
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: That is requires clients to sign a contract. That it alerts when a payment fails.

I like that it is easy for clients to adjust a credit card if there is a fail.

Cons: It's confusing to say Payment and Payment Plan as email headers. When the alerts come in, it's hard to tell them apart. I had register folks, so this can be a bit confusing.

It's not easy to search most current to least current client payments. You have to scroll to the end.

Customer rep really cares to keep his customers happy

May 22, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the fact that it allows people to make payments. This allows for Much more customers. I like that they care enough to respond to their customers with great customer care and always willing to go out of his way to help when something happens.

Cons: I don't like having to always look to see who's payment went through and who's didn't. I just want to know who's DIDNT and be notified right away to take care of the problem. I want a better way of knowing I'm getting all of my payments since I have a LOT of people on payment plans. A more seamless way of tracking this would be gold. Maybe I'm just not well-educated on how to manage this? Any advice would mean a lot to me.

Overall: Allows for MANY more customers... because they can now afford my products by breaking the cost into payments.

Good one

Mar 20, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Excellent. Takes some setting up but the support is efficient enough do it for you if you struggle. Much better than woo commerce app for invoices which are a similar thing but they charge per year, which is much more affordable for a low turn over business such as photography etc. Also from a customer perspective, it enables high priced products to be purchased as the customer can spread the payments, cost, and duration to suit their own budget.

Cons: This app has the potential to be AMAZING! But is not there yet. First, you are not able to use discount codes! That right there is a huge deterrent. Second, you are not able to add tax. I have been told that is coming, but it should have been there before launch in my opinion.

Vendor Response

by Partial.ly on March 23, 2018

You can add taxes to your payment plans by selecting the tax settings in your Partial.ly merchant portal. Please let us know if you need any assistance getting your tax settings set up.

Very good customer service and setting up is very simple

Mar 13, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Simple & cost effective , only 5% fees including Stripe fee is very reasonable for something that will increase your conversions

Cons: After the new update I have been unable to see when future payments are scheduled for, this makes it difficult to estimate your income for the month, hopefully this feature will be brought back so you can see scheduled payments from open plans

The concept is great but there are a lot of limitations

May 22, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money

Pros: The ability to see payment plans at a glance and have them all in one place. It is fairly user friendly and nice to be able to offer the service.

Cons: It is very limited on options for setting up. I have also seen inconsistencies in the information going over to shopify. When I contact support they say it is because it was manually put in but that is not possible since the only way the payment plans get put in is from our website which is linked to shopify. I have to open a new ticket to get an answer.

Great platform, great team, great support

Mar 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: 1. Very easy to setup and use.

2. Support is great.

3. Good pricing structure.

4. Integration with WooCommerce & Shopify is simple.

Cons: 1. No API, very limited to developers.

2. Analytics tracking is very basic.

3. Sometimes we need to triangulate between our users and Partial.ly. Great support makes up for it though.

Very much needed for our customers. The app was quick and easy to install

Mar 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It was very quick and easy to install. Our customers needed this option however it was seldomly utilized.

Cons: Some of our customers did not utilize it. The activity would fluctuate in between the holidays.Its a must have.

Awwsome

Mar 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of integration of order from Shopify. It is customizable to fix your needs and love the automatic payment feature. Customer service is always there to quickly help .

Overall: Increases sales

Capterra loader

Your customer service team is great, we always like their help

Mar 16, 2018
4/5
Overall

5 / 5
Ease of Use

1 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Love the customer service, and that customers can set a payment plan options and durations. I like that you try several times to fix if a payment plan goes south.

Cons: Would love more/better:

-Reports for future and past cash flows

-A better AR report

-A more dynamic pricing plan so if a customer wants to pay quicker the fee wouldn't be as much

Great product. Easy to set up. Great technical support.

Nov 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to set up. Easy for the customer to use. Stable platform. Excellent technical support. Integrates well with WooCommerce.

Cons: No down side at this time. Cannot find any discernible flaws. Technical support appears to be always available.

Overall: Opened up access to more clients who cannot afford upfront costs to their education. Thus providing more income on a monthly basis. Customer can update their credit cards online.

Positive and profitable

Mar 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It's been a blessing to allow customers to manage their own payment plan within my constraints without having to spend valuable customer service time changing things on our end.

Cons: It has been problematic that card processing errors from the gateway are not logged and available for me to see. I would love to be able to help customers troubleshoot their declines without having to contact Partial.ly staff for the error message. Support was very helpful when it happened, but it's one of those things that would remove another layer of waiting and interaction and allow me to be more self-sufficient while using the product. Overall though, there really hasn't been much for me to dislike so far.

We are just starting to use Partial.ly on a Shopify store

Mar 16, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

Pros: Support has been outstanding. Best support experience I've had in years. I also like that you can turn off the ability for customers to make their own plans as that seems like a hot mess for merchants. Initially, I rejected Partial.ly because I did not know this feature could be turned off.

Cons: A bit difficult to find the right options to code into your shop. And you do have to actually edit code. Also Partial.ly's cart starts by headlining the total amount of the payment plan a customer has chosen. The down payment amount a customer is paying in the initial checkout is lower and smaller in the checkout. That's gonna cause some hiccups and abandonment.

When we have contacted customer service they were very prompt and helpful

Mar 19, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Customer support is great when we have had to reach out in the past. The value compared to the fee is okay.

Cons: I wish there were a way to keep them on our site during checkout, or login to our site in order to complete payment. We have so many customers that think that we are in charge of their payments.

Attentive responsive, professional yet personal and very approachable and available.

Mar 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Takes the time to work with their customers. Delivers wonderful service. Great value offer fore all customers who use the service.

Fab app and service

Mar 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money

Pros: Easy to use and saves me loads of time. Customers find it useful too. Really well organised and easy to navigate

Cons: I wish there was a tiers of payments so maybe the money money you put through then the smaller percentage you take in fees

I've had a great experience thus far. Questions were handled professionally on the phone by a human!

Mar 13, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: The ability to accept partial payments on my site and have them handle the billing and collecting. I have been looking for a solution like this for quite some time,and don't know of any other

Cons: The interface should be more idiot proof. There should be more guidance with regard to set up to insure that the set up process is complete and will allow the user not to exit out of set up mode until things are working properly

Overall: We are a web based retailer that sells jewelry and this software will allow us to expand our business to people who want our products buy cannot afford to pay for their entire purchase all at once

I love this feature to setup payment plans for my products. Makes it so easy!

Mar 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use. Customers love it. I know the money is taken care of so I can focus on other things with my business.

Overall: I have used this software to setup several products on payment plans and everything was straightforward and easy to setup.

Only use for about 10-15 plans during one time of year. Much easier to use than last year.

May 22, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: List of plans is easy to follow. The schedule of the plans is usually easy to follow. We have only 10-15 plans a year so it is pretty easy to detail out daily deposits.

Cons: Wish the amount showed in the transaction list, net of fees. I track all deposits into the bank, so it would be nice to have an email stating which plans are deposited on a daily basis, with the total amount and show the fees.

Capterra loader

Very functional, would prefer more checkout options when using with Shopify.

Mar 13, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: We sell higher priced items and this has allowed us to reach a lot more customers. Our sales have increased directly as a result of having partial payments available.

Cons: Checkout process would be better if it were still within the Shopify app, or if we could allow the customers to have all the same options and product variations we have in Shopify.

Overall: Increased sales for our higher priced items.

It was more complicated than I expected. We aren't using it any more.

Mar 18, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Value for Money

Pros: I thought I would like that it synced with Freshbooks. I like the theory, but in practice it was very annoying.

Cons: I wish I interacted with it in Freshbooks, not the other way around. I used Partial.ly once and then I figured out how to manually manage multiple payments in Freshbooks because it was too complicated for me and the clients. Our partial payment client load is small enough this wasn't a huge challenge.

Great experience

Mar 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Very easy to use and secure. Love how I can embed the widget right in my application. Being able to break up payments if very helpful, and makes my customers happy

Very hard to retrieve password.

May 31, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Payment installment option is easy to set up, overall does what it promises without any technical difficulties.

Cons: Requested a few times to retrieve password but still couldn't resolve the issue. Partial.ly doesn't help you retrieve failed payments, it'll be great if they can offer a few solutions.

Vendor Response

by Partial.ly on May 31, 2017

Your password may be changed at anytime by using the "Forgot Password?" option on the merchant login. This can also be found at https://partial.ly/merchant/forgotpassword

You may call us, open a chat or email us at anytime, and we'll be happy to assist you in changing your password.

All wrong!!

Mar 16, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: I wish i had some positive things to say about Partial.ly, but i do not. It was a bad experience and i would not recommend them to anyone.

Cons: It didn't connect with my Shopify inventory so when i went to place my order based on inventory sold i ended up under ordering because none of the inventory ordered through Partial.ly synced up with Shopify! They are still supposed to refund me for 2 months i was charged after i asked to have my account closed!

Overall: None

This has changed the way I make payment plans. It has been a relief to automate our payments.

Mar 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The customer support is the best.

Allowing patients to have control of their own account. Flexibility in payment schedule. Availability of customer service

Cons: Some of the search features on my dash board. Lack of options for banks for ach. The dashboard isn't intuitive.

I've enjoyed using your software, the idea of its use is great.

Mar 13, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: The fact that you can split payments is a great advantage. The fact that you can split payments is a great advantage. The fact that you can split payments is a great advantage. The fact that you can split payments is a great advantage.

Cons: Users create a separate login to take advantage of splitting payments - ideally they would get prompted to have only one login (which would be the website they're already visiting).

Excellent platform and customer service.

Mar 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that the service allows my customers to choose from payment plans. The ability to integrate the service into multiple e-commerce platforms allows me to offer customers familiar payment options, when my primary method is not preferred (Ex.. Invoiced vs shopping cart) without sacrificing their option to pay over time. I can now upsell larger packages with the payment plans and customers love all my new pay over time packages.

Cons: I have not encountered any drawbacks or negative situations due to the software's capabilities. Maybe the longevity and future outlook to keep rates from exploding is a concern, but for now... its great!

Overall: Created ability to offer larger initial sales opportunities to clients.

Okay, could be improved

Mar 13, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: The option for payment plans, automatic charging is really nice. Implenting it was easy and set up was good

Cons: Can't set up a deposit without it affecting monthly. Confusing figuring out interest and settings. Taxes were hard to calculate into it

Easy to use and effective in conversions for our store

Mar 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It's very easy to use and set up. Since installing the app, we've seen several conversions for purchases which otherwise the customer wouldn't have been able to afford. The payment plans are simple to understand and the customer likes being able to pay the amount off early if they can.

Cons: I do not have any cons for this software at this time. It would be nice if a cut wasn't taken out of our transactions for the company but I understand that it has to be since you are providing a service for us that otherwise we would not be able to offer.

Best layaway payment system I have used

Mar 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I came across partial.ly in search of a system that will allow my customer to start layaway plans at their convenience. Partial.ly is absolutely amazing. The system is very easy to use and setup on both for the business and customer. So happy I found them!

Overall: The system so far works amazing for my company and gives me everything I need.

easy to set up, great customer service

May 16, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: It was very easy and quick to set up. The backend is easy to navigate and understand. Customer Experience is easy as well.

Cons: We prefer a more customized brand experience. Tracking on Google Anayltics does not work properly. It makes it more difficult us to track marketing conversions when people check out using partial.ly

Setting up Partial.ly was a breeze and any questions I had were promptly answered by support.

Mar 13, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It's cost-effective for both the consumer and business. I love what countries such as Australia are able to do with similar platforms. The way we buy things is changing and Partial.ly is headed in the right direction.

Cons: The brand recognition is not that high in the baby industry, therefore some folks may seem a bit hesitant to give it a try.

The support team has been fantastic

Mar 13, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Easily accept payment plans

Customer support resolves all issues and no waiting

Incorporated improvement suggestions

Cons: The partial.ly charges are not easily identified on the new contracts

Administrators cannot update customers - waiting on the customer often results in changes not being done

Overall: More sales

Great program to use

Mar 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Lay a way option to give customers options when it comes to buying items from our store, as people would like to spread out payments for an item

Cons: Nothing so far. The setup is a little bit involved, if that could be simplified, it be better. I have not fully gone into other than the needs for our shop.

A little difficult to get set up but customer support was super helpful

Mar 16, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Once it's up and running it's super easy and a great way to boost conversions on high ticket items. Support is fantastic and incredibly responsive.

Cons: Tough to get installed. Require partially team to implement. Aside from that it has overall ben a positive experience.

I love it. Very easy to use.

Mar 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Able to give customers what they want. Able to easily set up payment plans for customers and have they get signed up.

Cons: Not able to go in and change things myself. Like minimize payments. Only works with gmail, yahoo and .edu have not worked.

I actually only signed up and never used it because I found a different provider that worked best

Mar 19, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: I loved that it's free to use! Like I said I never got around to using it.

Cons: I didn't like that when a customer goes to make a 1st payment on something recurring, that it shows the lump sum when they go to do so. To me, this can scare potential buyers and I found a different site that just shows the single payment, and then a separate agreement that contains the full sum so that there is a higher commitment and conversion rate.

Overall: Wasn't able to use

Love being able to take partial payments on my orders.

Mar 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Being able to take partial payments with orders gives relief to my customers knowing that they don't have to pay the full amount for their custom suits.

Cons: I think it's not as user-friendly as I had hoped it would be. Other than that, there's not much I really dislike about it.

Capterra loader

Good app AAA++

Mar 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: the flexible plan , quick books interaction , easy to use , easy to administration and not expensive for implementation

Cons: dont have colombian peso , i have to make it in US dollar and in colombia its very variable the price of the dolar

Capterra loader

Good all around product for payment plans

Mar 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Allowing customers to set their own prices and payment plan is really helpful and useful for our business.

Cons: I wish partially had a way to get all the money up front and then chase up on their side for payment, like affirm or futurepay.

Easy and convenient

Mar 13, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I have yet to find a product that does as well as partial.ly for creating payment plans - which I need often for my high end services.

Overall: Nothing other than it's not something that just automatically comes with my Freshbooks plan (but that's not their fault!)

Great customer service, I feel the app could use a little work.

Mar 13, 2018
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The best part is the customer service! It's amazing from beginning to end. I liked that it drafts accounts.

Cons: It was difficult to refund customers through it. I also couldn't figure out how to collect again if a payment was missed.

Very user friendly

Mar 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It helps me make it easy to pay online rather than going to a lot of steps not like other softwares online which makes it difficult for users like me

Cons: Nothing to say really as I have absolutely nothing bad or I don't like about this software. As far as I know for a user like me, it is very helpful in transacting online and making payment much easier

Overall: Ease of use and user friendly

Capterra loader

Great Alternative Payment Option

Mar 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love that this gives my clients another option to paying for service in advance. It allows for my client and me to be in control of the payment process. It enables me to be aware of when to expect payment and my client to be aware of when payments are going out.

Cons: At first, it was a little tricky knowing how to set it up. Since I offer a service, versus a product, I had some initial confusion on setting up the agreement.

Overall: It's a service that I can implement to assure I get paid in a timely fashion. I like to know when to expect payment for services.

Great interface. Easy to use.

Mar 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I enjoy how easy you can invoice customers and create payments. Creating new invoices is a breeze and easy to do.

Cons: At this time I have not found any "cons" with the software. I enjoy using the software. When you need it, it is there for you.

Overall: I like how I can go into the system and invoice customers directly from the software with any other software connected.

So great for stores with higher pricepoints

Mar 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The fact that you can make your highend product accessible to all. Without this, you are relying on people to save up, whereas with partial.ly, you can capture that impulse buy.

Cons: I think its important to intgrate rules and customer notifications, so you can make people as comfortable as possible with their monthly payments. A flexiblity request might be prudent for customers who dont have the mondy for a payment yet.

Overall: Making money from people who can't necessarily afford high end items up front.

Smooth and almost effortless

Mar 13, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Easy to get up and running. low learning curve. The value of the software is immediately recognized.

Customers were wary of spending money with a lesser known third party

Mar 16, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: It was fairly easy to use and it was automated so customers select their own preferences. I did not find any major issues with applying it to my Shopify store and I thought it looked professional as an app

Cons: It seemed to confuse customers, the verbiage for the layaway intimidated them and they would reach out to me for more info each time. Customers preferred setting up layaway with me directly instead of using this app

Capterra loader

Great system

Mar 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use, great customer support. Integrates really easily and support actually helped me get it set up. Great experience

Cons: I wish that we could use coupon codes with the software. I hope this is included in future features.

Clean interface but confusing to send out different payments -- ie not a monthly plan but one fee.

Mar 16, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: I like how clean it is and all of the wonderful features it has. Love how it's a set fee and not a bunch of add-ons like other software.

Cons: I don't like how difficult it is to charge the full amount to a person instead of putting them on a payment plan. I think I found a work-around but that should be a simple thing to do. Is it just me who struggles?

Brilliant for payment plans. Good customer service when I have needed them.

Mar 13, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, good for payment plans. Customer service is on point. Very good that you can online chat

Cons: That you cannot alter the payment date. Would be much easier to select to move payment as i personally like all payments out on the 1st of every month. Just a small issue though.

Overall: Ease of purchasing collectables and other bits and bobs.

Over all wonderful product

Mar 13, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of customer use. Fairly easy to set up. Obviously its a benefit to the customer. Inexpensive fees.

Cons: That there are no shipping options. It would be nice for the customer to be able to select a shipping option and then a fee to be charged on top of that. Right now I have to guess how much shipping would be based on price which has no rhyme or reason.

Seems promising.

Mar 19, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: I like the concept of breaking up my customers payments across a timeframe. It made sense once I got the hang of it.

Cons: The UI could have been a bit clearer, but it wasn't insurmountable... it just took longer than I'd hoped to get up and running.

Overall: Again, having the flexibility to offer payment plans to my customers is awesome!

Flexible, easy way offer your customers more affordable ways to buy!

Mar 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's very easy to set up and get started. I also like how flexible it is and can work for many use cases.

Overall: I can give my customers affordable options to buy!

Didn't get a whole lot of experience due to my business wasn't supported by the company due to high.

Apr 01, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I liked the fact that I didn't have to do much too send out invoices. I really can't add additional pros due to I didn't get to experience the software that long.

Cons: My least thing that I didn't like is that I was allowed to setup an account and about a week or two get notification that I couldn't continue with software

Great program

Mar 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Value for Money

Pros: You can easily split invoice into multiple payments. I'm would imagine this program can do more but I only used it a short time.

Cons: Only con is the fee. I realized other programs I was already using could also allow multiple payments with out the fee.

Overall: Nothing. Used it 1 time then learned I can do the same thing with Paypal for less fees.

GREAT SERVICE. WELL LAID OUT

Mar 13, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I liked how it easily breaks down payments in a way that is easy for the customer to understand. I also like the print option.

Cons: Initially setting up was a bit confusing, a good walkthrough at the start would be good. Took a few extra looks over documentation to get used to it.

smooth

Mar 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love that the system is super simplified and concentrates on business owner needs, we don't have much time to dig into complexities of some similar services out there.

Cons: It needs some more functionalities but I would say that main goal should be maintaining simplicity and accessibility.

Tough to learn all the features.

Mar 13, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Ability to have different payments integrated in your site. The ability to have a more flexible payment system was key for us.

Cons: Difficulty learning about how the features will work and which to choose. Didn't know how to customize different features.

From my point of view, it seems, the software development going to the desired direction.

Mar 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Simplified interface that is easy to see through. Unfortunately there are no more pros I could tell as of now.

Cons: There is no chance to skip a month or reschedule, but sometimes it could be helpful.

No PayPal paying method, only Credit/Debit Card.

great software and service

Mar 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Having the availability to put things on a payment plan for my baby registry has been of huge help. Partially not only allows me to do a lay away (so that the product is inmmediately set out for me upon my first payment) but I don't pay extra fees for my purchase.

It`s really not that easy to use. As customer I wasn`t able to find a way to pay

Mar 13, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It gives an opportunity to broke big price to small payments, so customers can pay it over time for extra percent.

Cons: It`s really not that easy to use. As customer I wasn`t able to find a way to pay, - it was requesting me to sign up and not as a customer, it was really confusing

This App is excellence it helps the seller to boost the sales.

Mar 13, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: The inconvenience of using it, the platform is easy to use. Even a kid can understand that easily that's why it should be recommended to other seller.

Cons: it is not applicable to Philippines, that's why its hard to transact. please add more currency in the App easy transaction.

Ease of use

Mar 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Says what it does on the tin, Simple to use and straing to the point. Very well set up for customers

Cons: People are not aware of the benefit more marketing need to be done for people to understand the benefits.

Overall: Ease of use

It was good. There was lots of good documentation to help me through the set up

Mar 16, 2018
4/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money

Pros: I liked how easy it was to use. I have a Shopify website and I was able to install Partial.ly very quickly!

Cons: I didn't like how it limited me in some aspects. The require the seller to take on a lot of the risk and that wasn't the right fit for my company

User friendly but SLOW with payouts (because of stripe)

Mar 13, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: flexibility to break down payments, options for customers to modify it themselves, ability to change start and end dates

Overall: customer payment flexibility. STRIPE. partner with paypal to speed up the ACH process. I am not using partially anymore for payment plans because of this solely.

Easy Setup, Fairly Easy to Use, Can get Pricey

Mar 13, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of setup - Just create a free account

Woocommerce integration (finally added gateway support)

Clean interface

Reliable

Flexible payment configuration

Cons: The percentage based fee can add up really quick

Don't have an option to get all money up front and pass responsibility to Partial.ly for collection

Overall: I run a hockey league website that takes registration fees. Giving our players the option of paying in instalments can be tricky to track natively in Woocommerce, but Partial.ly makes tracking easy.

nice service.

Mar 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: ease of use, and handy for managing payments and also for getting paid by customers who owe you money

I actually think that this is great software that gives my clients the option to pay partial pyments

Mar 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: It makes services more affordable for people who might not otherwise be able to afford services. It is a great option for clients.

Great to set up a payment plan and get paid on time without having to chase invoices

Mar 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use. Great that you can just add a payment plan and the client pays you on time so don't need to spend time chasing and worrying about unpaid invoices. Contract integration feature is good - to get a contract signed at the same time as setting up a payment plan.

Cons: Would be good to integrate with Xero as that's what we use for accounting software, but I understand this is being considered

Good experience !

Mar 15, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I like that the software lets you get the analytics necessary to see which payment plans are working and which aren't. This helps you structure the payment plans better.

Cons: I dislike that the customer doesn't know about partially until they get to checkout. I wish there was a way to highlight the app before they hit checkout so the customers knew that there is different a payment method.

Capterra loader

Great idea - Super support

Mar 14, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The ease of use and the customizable functions are excellent. Really able to tailor it to our business. Plugged in to Woocommerce so easy. Excited to work with it.

Cons: Not fault of Partial.ly - Our customer base often pays upfront so we are testing the interest of our category. Also, love to reduce risk of fraud somehow beyond credit card process... but again Not Partial.ly's proposition.

Great add-on to our site!

Mar 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Super simple to set up, implement on the site, and to process payments for the customer. We even had a customer accidentally duplicate a payment, and refunding the duplicate was easy as cake and processed immediately.

Cons: I wish it were a button on the actual checkout page of Shopify, but it works fine on the cart page - customers can see it easily.

Highly Recommend

Dec 02, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Great U/X. Great customer service.

Overall: Partial.ly is ideal for collection agencies.  Adding their payment plan option to our service improves our ability to collect payments.  By giving the customer more control over the payment process, we resolve more cases, increase customer satisfaction and save time.  Partial.ly's product is easy to understand, simple to customize, the team is responsive to all our questions and I highly recommend it.

Capterra loader

I was interested in trying this out, still on the fence but willing to try again

Mar 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: What I liked most about this was the ease of use of the software and how clear the interface was, everything was easy to follow and clearly stated for you.

Cons: I am still trying to find a way to best use it for our business, it is a great tool, but I am trying to decided if it is worth the investment for our small non-profit.

Partial.ly has allowed me to break my clients payments into sizeable chunis!

Mar 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I'm not very tech savvy so the ease and integration with partial.ly on my Shopify makes my life easier

Cons: So far I'm really enjoying Partial.ly and honestly I don't have enough tech knowledge to offer constructive criticism. It would be cool if it integrated into my square space as well.

Capterra loader

Very easy to use. Costumer service was very helpful.

Mar 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: They let you pay off something over a few month period. They are very helpful with any issues you may have.

Cons: Nothing is bad about this company. They do everything right. I am very glad that I used them for my needs.

no problems

Apr 03, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: nice service. useful if you need this sort of service for your website or business. value. support.

Cons: pricing on a monthly basis.

It was great

Mar 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use and didn't take that long to figure it out. It has a lot of pros and good things about it.