Partial.ly

Partial.ly

4 / 5 11 reviews

Who Uses This Software?

Any business that needs to collect money from their customers with payment plans. Also, any ecommerce retail store that would like to offer a payment plan option to their customers on their website.


Average Ratings

11 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Training
    Webinars
  • Support
    Online

Vendor Details

  • Partial.ly
  • partial.ly/

About Partial.ly

Partial.ly provides businesses with a simple and powerful platform to sell products and services with payment plans.


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Partial.ly Features

  • Contingency Billing
  • Customer Portal
  • Customizable Invoices
  • Hourly Billing
  • Invoice History
  • Mobile Payments
  • Multi-Currency
  • Online Invoicing
  • Online Payments
  • Project Billing
  • Recurring/Subscription Billing
  • Service Ticket Billing
  • Catalog Management
  • Channel Management
  • Customer Accounts
  • Email Marketing
  • Inventory Management
  • Loyalty Program
  • Multi-Store Management
  • Order Management
  • Product Configurator
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart
  • ACH Check Transactions
  • Debit Card Support
  • Gift Card Management
  • Online Payments
  • POS Transactions
  • Receipt Printing
  • Recurring Billing
  • Signature Capture

Partial.ly Reviews Recently Reviewed!

Great product. Easy to set up. Great technical support.

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to set up. Easy for the customer to use. Stable platform. Excellent technical support. Integrates well with WooCommerce.

Cons: No down side at this time. Cannot find any discernible flaws. Technical support appears to be always available.

Overall: Opened up access to more clients who cannot afford upfront costs to their education. Thus providing more income on a monthly basis. Customer can update their credit cards online.

Very hard to retrieve password.

May 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Payment installment option is easy to set up, overall does what it promises without any technical difficulties.

Cons: Requested a few times to retrieve password but still couldn't resolve the issue. Partial.ly doesn't help you retrieve failed payments, it'll be great if they can offer a few solutions.

Vendor Response

by Partial.ly on May 31, 2017

Your password may be changed at anytime by using the "Forgot Password?" option on the merchant login. This can also be found at https://partial.ly/merchant/forgotpassword You may call us, open a chat or email us at anytime, and we'll be happy to assist you in changing your password.

Excellent option for small businesses who want to give customer's more buying power!

May 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of deployment and functionality of web-based software. Customer support is great and responsive!

Cons: Partial.ly could benefit from more robust reporting tools, plus a control panel for "at-risk" clients for easier (and proactive) monitoring of plans in process so that defaulted plans can be avoided.

Overall: The ability to offer customers the option of paying for products over a period of time is a powerful one, particularly for customers who want to better manage their finances and discretional spending habits.

Partial.ly complete.

May 24, 2017
4/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The user interface is nice and it is easy to install with shopify. Bottom line the product works and handles a lot of processes well.

Cons: If you extend credit you become a collections company.
-customer login is confusing for customers. Should be done through an account created on company's site with link to partial.ly
-cards default to previously stored cards even when new ones are added
-if an account defaults then cancel owners do not have the ability to add the card and restart the account without contacting partial.ly support
-quick sort tabs for active, default, canceled, etc.
-item based financing. At current, the total cart is financed. Even if minimum finance amounts are met.
-there is a glitch where if a customer enters a .con for example with their email partial.ly will create a payment plan but shopify will not create an order.
-payment and missed payment emails can be confusing because they don't come from the company who sold the customer the product.
-this is strictly personal not functional, but partial.ly should try to mask itself as much as possible. Customers and more importantly my competitors should not be so aware of how the payments are processed. Similar to how a normal gateway works. Obviously there in the small print.

Overall: Replaced a custom plugin we had with woocommerce. Again the benefits for selling expensive products are obvious and the product does work.

The concept is great but there are a lot of limitations

May 22, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: The ability to see payment plans at a glance and have them all in one place. It is fairly user friendly and nice to be able to offer the service.

Cons: It is very limited on options for setting up. I have also seen inconsistencies in the information going over to shopify. When I contact support they say it is because it was manually put in but that is not possible since the only way the payment plans get put in is from our website which is linked to shopify. I have to open a new ticket to get an answer.

I use Partial.ly for my installment plan, after having some bad experiences on Paypal.

May 22, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: That is requires clients to sign a contract. That it alerts when a payment fails.

I like that it is easy for clients to adjust a credit card if there is a fail.

Cons: It's confusing to say Payment and Payment Plan as email headers. When the alerts come in, it's hard to tell them apart. I had register folks, so this can be a bit confusing.

It's not easy to search most current to least current client payments. You have to scroll to the end.

Customer rep really cares to keep his customers happy

May 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the fact that it allows people to make payments. This allows for Much more customers. I like that they care enough to respond to their customers with great customer care and always willing to go out of his way to help when something happens.

Cons: I don't like having to always look to see who's payment went through and who's didn't. I just want to know who's DIDNT and be notified right away to take care of the problem. I want a better way of knowing I'm getting all of my payments since I have a LOT of people on payment plans. A more seamless way of tracking this would be gold. Maybe I'm just not well-educated on how to manage this? Any advice would mean a lot to me.

Overall: Allows for MANY more customers... because they can now afford my products by breaking the cost into payments.

Only use for about 10-15 plans during one time of year. Much easier to use than last year.

May 22, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: List of plans is easy to follow. The schedule of the plans is usually easy to follow. We have only 10-15 plans a year so it is pretty easy to detail out daily deposits.

Cons: Wish the amount showed in the transaction list, net of fees. I track all deposits into the bank, so it would be nice to have an email stating which plans are deposited on a daily basis, with the total amount and show the fees.

Overall positive, but a few additional features would rock this service into the stratosphere!

May 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use for payment plans and overall great service! Easy to set up and Ben has been great to work with!

Cons: Does not support tax or shipping calculations via Shopify API, although I am told this is being remedied and added in a later release. This would help us tremendously as we have to account for these via manual ways, which erodes ROI.

Overall: Offering Payment Plans to our customers on select products has helped increase sales across channels.

easy to set up, great customer service

May 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: It was very easy and quick to set up. The backend is easy to navigate and understand. Customer Experience is easy as well.

Cons: We prefer a more customized brand experience. Tracking on Google Anayltics does not work properly. It makes it more difficult us to track marketing conversions when people check out using partial.ly

Highly Recommend

Dec 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great U/X. Great customer service.

Overall: Partial.ly is ideal for collection agencies.  Adding their payment plan option to our service improves our ability to collect payments.  By giving the customer more control over the payment process, we resolve more cases, increase customer satisfaction and save time.  Partial.ly's product is easy to understand, simple to customize, the team is responsive to all our questions and I highly recommend it.