Wildbit

Postmark

5 / 5 9 reviews

Who Uses This Software?

Postmark is for developers and applications who need a reliable way to process transactional email. If you need to send bulk marketing emails, Postmark isn't the right fit for your needs.


Average Ratings

9 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Wildbit
  • wildbit.com
  • Founded 2000
  • United States

About Postmark

Postmark is an email service provider focused exclusively on transactional email delivery. By not allowing bulk promotional email, Postmark maintains one of the best delivery reputations in the industry. With Postmark, all customers receive stellar support and incredibly delivery at no added cost. You'll never have to pay extra for a dedicated IP address or personalized support. It's just part of the deal.


Postmark Features

  • Data Recovery
  • Email Archiving
  • Email Monitoring
  • Queue Manager
  • Response Management
  • Routing
  • Shared Inboxes
  • Signature Management
  • Spam Blocker
  • Whitelisting / Blacklisting

Postmark Reviews Recently Reviewed!


Great Email Management

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: What I like most about this software is the ease of use, options are straightforward and easy to understand. The search tool is powerful and quick as well.

Cons: Sometimes the information can be somewhat hidden, reasoning as to bounces or email failure. Some categorization would be helpful as well.

Overall: Email management for outgoing emails.

Gets the job done

Jun 08, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: 1: The ability to see overall data, or to refine down to just one email
2: The ability to create customized tags to filter through your thousands of emails
3: The ability to open and download a sent email into a zipfile.

Cons: 1: If an email hard bounces it will deactivate all other emails being sent to this address, and there is no easy way to receive alerts on that.
2: The system bases the sending of emails not in the time zone the user received it.

Vendor Response

by Wildbit on June 11, 2018

Thanks, Ebona. With regards to bounces, deactivating delivery to that address is key to ensuring great delivery. Repeated sends to an invalid address is a signal that the sender could be spamming, and it could hurt overall delivery. For alerts, we recently launched a Slack bot that can send you bounce notifications. https://github.com/wildbit/pm-slack-app We also just released Rebound, a snippet that you can customize and include in your application to proactively help customers handle bounce issues. https://postmarkapp.com/rebound We're exploring other options to make this easier, but in general, we encourage bounce integration within your application to proactively help users fix delivery issues. https://postmarkapp.com/developer/webhooks/bounce-webhook On the second issue, we use UTC in the activity feed for consistency. With recipients in different time zones, it would be difficult to have a chronologic activity stream. I'll share this with the team, though.

Postmark is a great, straightforward service with phenomenal support

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We've been using Postmark for years for our transactional email, and we've always found it to be reliable, well built, and a great API to interact with. Our interactions with their customer support have also been great you can tell they're a small, well-run business focusing on doing what they do very well. The pricing is great, as well.

Cons: I'm really reaching to try to come up with anything negative to say here; Postmark is focused on doing a few things, and doing them quite well. We'd love a few very specific features that don't exist yet, but beyond that, I can't think of anything to complain about.

Overall: Postmark lets us reliably send transactional email with little fuss, and works well every time.

Capterra-loader

Very simple, easy email deliverability

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Postmark is one of the first transactional email services I encountered, many years ago. To this day it's still one of the simplest, nicest, and most intuitive options on the market. I love their focus on simplicity and reliability.

Cons: It's definitely not as cheap as some competitors who have larger free tiers only one hundred free emails a month is definitely on the lower end.

Great developer-oriented service for all your transactional emails needs

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the developer-centric route that this service takes, it's so easy for anyone with dev skills to set up Postmark and have it running in little to no time. Their dashboard is one of the best I've used, providing a comprehensive and clear snapshot of the state of your emails. They put great thought and a lot of effort into making sure that your emails get delivered successfully.

Cons: If this is the first time for you setting up a transactional email service, it might take some time to get acquainted with some of the underlying concepts that Postmark uses (e.g. servers or sender signatures) but thy shouldn't discourage you from using it, you will be rewarded with a great and reliable service!

Capterra-loader

It's so good I almost forget that we're using it

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Once you are configured and setup it just works, period. Postmark feels like it has the reliability of the electricity in your home. It's just there working for you all the time 24/7.

Cons: To be honest there are no cons I can think of. Our developer set it up, and all I see is the monthly bill and aside from that everything works exactly as it should.

Overall: Our transactional emails all go through this system. Works like a dream.

Capterra-loader

Send transactional emails easily

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Postmark is a great tool to send transactional emails like reservation notifications, username reset links, point notifications. They are constantly evolving and making the production stronger by adding useful features

Cons: Some of the features come in half baked. For example, they built click tracking, but does not appear to have individual link tracking. So if your emails have 4 links in there (unsubscribe, view profile, receipt, etc) it won't tell you which one they clicked on. Perhaps that's a tool we need to program separately.

Overall: An efficient tool to send emails that offers ways to look up when emails are sent, if they are opened, how and where they are opened (device type, city, etc). Customers tell us they didn't receive a confirmation and we can see that they did, when and where.

Great, reliable service. Friendly

Nov 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Wonderful support staff and great introduction offerings to new users. The spam notification is easy and doesn't cause me to freak out when a few dozen emails bounce. The classification of emails makes it clear where problems lie and has helped us to debug numerous issues and identify what steps we need to take to ensure our emails are able to serve their purpose.

Cons: Some improved querying ability on contents of emails sent and recipients. The ability to apply more tags would be nice as well.

Overall: We received a well priced emailing system that allows for analytics above and beyond other offerings or self-implemented systems. Postmark's web API and libraries are easy to use and fit organically into our systems.

Best for Transaction Mail

Nov 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: we use postmark to send out our transactional email. the ruby gem made this a breeze and we take advantage of the features to track our email with ease.