# Gryphon ONE Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Gryphon ONE Software - reviews, pricing plans, popular comparisons to other Conversation Intelligence products and more. Source: https://www.capterra.com/p/146599/Salesforce-Marketing-Cloud --- # Gryphon ONE Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Gryphon ONE ## What is Gryphon ONE? Gryphon ONE empowers organizations to grow revenue by preventing over-suppression of reachable contacts. With 25+ years of experience, Gryphon AI fully understands the breadth of an organization’s contact compliance demands and has helped over 200 enterprise organizations mitigate risk while broadening their marketable reach. Gryphon ONE's proprietary AI delivers real-time intelligence to support business-specific objectives across every customer interaction. The platform’s actionable insights, real-time enablement, and valuable KPIs detailing the overall sentiment and success of every interaction enables a personalized experience, improved agent performance, and increased customer satisfaction. Gryphon ONE mitigates risk by offering a trusted, automated, platform-based approach to contact compliance. The real-time platform protects against TCPA and other Do Not Contact violations with automated screening and blocking, regulatory updates, opt-outs, and comprehensive audit trails. ## What is Gryphon ONE used for? [Telemarketing](https://www.capterra.com/telemarketing-software/)[Sales Coaching](https://www.capterra.com/sales-coaching-software/)[Compliance](https://www.capterra.com/compliance-software/) Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Gryphon ONE?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://gryphon.ai/&name=Gryphon ONE) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Gryphon ONE 4.7 (9) VS. [4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price Contact vendor Starting Price $61 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (9) Ease Of Use 4.0 (951) Value For Money 4.5 (4) Value For Money 4.2 (774) Customer Service 4.8 (5) Customer Service 4.0 (746) ## Gryphon ONE alternatives [4.4 (18,766)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.7 (133)](https://www.capterra.com/p/130149/bpm-online-CRM/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (497)](https://www.capterra.com/p/214215/HubSpot-SalesHub/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems AI/Machine Learning Software program that continuously adjusts its behavior based on observed data API Application programming interface that allows for integration with other systems/databases Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Gryphon ONE 74 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Software program that continuously adjusts its behavior based on observed data Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Record audio or import/upload audio files Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. System that automatically dials calls Use AI to convert voice into text automatically Track and manage schedules and meetings via an integrated calendar Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Track and report on call outcomes Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Provide agents with a typical response for common call subject matter Highlight specific time marks for annotation and review purposes Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Voice conversion to text Identify the number and contact information of a caller before answering the phone Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Digitally share pre-made materials and self-created content with others Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Integration with third-party CRM systems Initiate interactions with customers by proactively starting conversations or providing informational content Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Customize data fields to support various needs and use cases Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Protect sensitive data for digital privacy Conduct & deliver coaching sessions to improve employee performance or facilitate development Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Move files across different systems or networks Caters to sales teams Games or game-like elements to track progress and reward accomplishments Allows employees to set and manage work or career related goals A call center that primarily receives calls, typically customer service focused Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Manage the process of planning and scheduling meetings, including agenda creation Access software remotely via mobile devices Manage multiple campaigns in one system Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Record the audio of phone conversations for quality assurance purposes Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service A call center that primarily makes calls, typically sales focused Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement Record live video calls to play later Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties Define, track, and/or automate sales activities and sales processes Process of training new hires by providing them with sales tools and knowledge needed to complete the job Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Analyze, correct, and monitor speech for transcriptions or recordings Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 4.4 (9) 4.4 Based on 9 reviews ## Pricing Value for money 4.5 (4) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.5 (4) 4.5 Based on 4 reviews ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[ Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Five9](https://www.capterra.com/p/132405/Five9/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (5) 4.8 Based on 5 reviews ## User reviews Overall rating 4.7 Based on 9 reviews Filter by rating 5(6) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent OT Olivia T. Content Marketing Manager Marketing and Advertising ### "Gryphon ONE Review - A comprehensive Sales Management Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 March 9, 2023 Pros Gryphon One provides cutting-edge solutions for sales coaching, training and analytics. The call recording and speech analytics capabilities of the program are excellent, enabling us, managers, to spot coaching opportunities and areas for development. The platform's gamification feature is also a great way to motivate sales teams and drive engagement. Cons As for now there's no features that I don't like as a user. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OK Onur K. Channel Sales Manager Information Technology and Services ### "Gryphon ONE increases the performance of the sales" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 21, 2022 Pros Gryphon ONE's strong sales supporting features dramatically increase the efficiency of our sales team's effords. Cons Gryphon ONE needs to have an all-included pricing option in addition to current feature based pricing. Switched from [Workforce Manager](https://www.capterra.com/p/146403/Workforce-Manager/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MD Mark D. Inside Account Manager Chemicals ### "Agilent " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 4, 2019 We have data for determining the best time to call customers. We also can listen to our calls and use it for development purposes. Pros I like that it's super easy to use and I like the #800 option for dialing. Cons I wish the disposition guide was integrated into the app and desk top dialer. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Inside Consumables Sales Biotechnology ### "Gryphon Review for Inside Sales" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 September 25, 2019 Pros Heatmaps to track the effectiveness of calls during different periods allows me to more efficiently plan my calling times. Cons The disposition codes can be clunky to enter, and the presence of a hang up button seemed counter intuitive. Switched from [Cisco Jabber](https://www.capterra.com/p/212050/Cisco-Jabber/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Dominic R. Inside Sales Specialist Biotechnology ### "Great Motivator for Sales Calls!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 20, 2019 I've enjoyed the use of the app and the motivation it provides to gauge, improve and present my outbound calling as a whole. The Gryphon team has been a pleasure to work with, and very flexible when it comes to meeting and guiding us on our performance as a large company. Pros I enjoyed how simple and intuitive the apps were to use. While I spent very little time with the 1-800 dialing option, the desktop & iPhone app were easily integrated with how I make my sales calls to begin with. I enjoyed how the data was ''interactive'' and easily manageable, giving me the portfolio I needed rather with a UI to match. My incentive to make sales calls improved simply by seeing statistics reflect ideal call times. One nice bonus was a simpler way to gauge the ideal call length, as well. Cons As more users were rolled out at our company, we noticed a higher frequency of errors. The errors themselves are resolved with a simple IT ticket through Gryphon, so at the end of the day I cannot complain and not much time was wasted. One feature I wish wasn't locked out was/is the ability to track inbound calls. This is a feature that was not included in the package we purchased, so take note of that. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CK Chris K. Consultant Insurance ### "Good way to track activity" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 3, 2019 Customer support is good. Pros Good tool to use to track activity, success and log and store numbers. Also good tool to use on multiple phones. Cons Dialing a new number and having it not dial because I did not press pound the correct amount of times. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VJ vaishali j. Sr Specialist Relationship Banker Banking ### "great software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 August 27, 2019 Pros makes sure you are not calling anyone on dnc , very user friendly. Cons nothing. no cons about using this software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BM Ben M. Relationship Banker Banking ### "Title" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 August 27, 2019 Pros I previously worked at a bank without a call tracking system and there was no real accountability to making calls so I didn't do it. Now I can track my dials and I've actually made more because of it. Cons Sometimes after I dial there's no tone and no response from the software. Also it times out pretty quickly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HR Hannah R. Branch Operations Coordinator Insurance ### "Gryphon Sales Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 20, 2019 Pros I began 'managing' Gryphon for our Branch a little over a year ago. Since I began, I felt fully supported by Gryphon's representatives and staff. Any time I ever have a question about anything, I know exactly who to go and that they will respond back to me quickly with answers. From an administrative point of view, navigating Gryphon has been very straightforward and simple to learn and to teach others. From a manger's standpoint, I know our managers are very satisfied with the many different options there are when it comes to displaying data and pulling reports. Cons I cannot speak for the actual end users themselves, but I never have heard any complaints about the system and its functionality. Everyone who uses Gryphon finds it simple and useful. We keep the Gryphon homepage up on a TV in our office to add a sense of healthy competition among our users. Reasons for choosing Gryphon ONE N/A - Was not involved in the decision making process. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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