--- title: "Fluxx Grantmaker Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Fluxx Grantmaker the right Grant Management solution for you? Explore 96 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/146625/Fluxx-Software-for-Grantmakers/reviews/" page_type: "reviews" language: "en" --- Fluxx Grantmaker 4.3 (96) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Fluxx Grantmaker Ease of use 3.9 Customer Service 4.0 ## Pros and Cons in Reviews Becca A Philanthropy DirectorExecutive Office, 51 - 200 employeesUsed the software for: Less than 6 months. “Fluxx addressed access issues that mattered to my Trustees as well as provided a turnkey product for how my day-to-day tasks actually work.“ May 5, 2026 JP Jessalyn P Sr. Grants ManagerPhilanthropy, 11 - 50 employeesUsed the software for: 1-2 years. “That disorganization comes through in the ad hoc reporting tool as well, where finding the correct fields to add to a report is incredibly difficult, even with a search function.“ April 22, 2025 Dona Elizabeth Naholowaa M Grant ManagerPhilanthropy, 2 - 10 employeesUsed the software for: More than 2 years. “Most recently Fluxx support helped me build a locked dashboard that allowed us to spin-off our Youth Leadership Grant Program to a consultant in our community where we can supervise it while the consultant engages with the elementary through high school aged students who apply and do community service to earn funds for Project Grad events and neighbor island field trips. “ October 30, 2025 JP Jessalyn P Sr. Grants ManagerPhilanthropy, 11 - 50 employeesUsed the software for: 1-2 years. “There doesn't seem to be a single written resource that addresses the system in its entirety, and there's too much detail for every element covered in the "Fluxx University" trainings for admin users to be fully retained forever once the trainings are complete.“ April 22, 2025 OJ Olivia J Senior Arts and Culture Funding ManagerPublic Policy, 10,001+ employeesUsed the software for: 6-12 months. “It has streamlined our entire process, from application tracking to communications, payments, and verification, everything flows more smoothly and efficiently.“ July 17, 2025 TR Thomas R Senior Manager, Grant OperationsPhilanthropy, 51 - 200 employeesUsed the software for: Less than 6 months. “Some settings/features can't be controlled based on user profile, making segmentation more complex to implement.“ November 15, 2024 Dona Elizabeth Naholowaa M Grant ManagerPhilanthropy, 2 - 10 employeesUsed the software for: More than 2 years. “My overall experience has been a good one from the moment I started using Fluxx to meeting \[sensitive content hidden\] at PEAK and networking with the support team at FluxxCon, as well as connecting with other Fluxx users. “ October 30, 2025 TD Tara D Program ManagerHospitality, 501 - 1,000 employeesUsed the software for: 1-2 years. “Making changes to the site or a grant application sometimes involves liquid code and can be cumbersome and lead to errors.“ April 25, 2025 ## Showing most helpful reviews Showing 1-25 of 96 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Stephen B. Foundation Manager Philanthropy Used the software for: 2+ years ### "Super Flexible Grantmaking System" May 5, 2022 4.0 We have been able to streamline our operations considerably with Fluxx, so that our standard workflow can be operated by one person, and the quality of the generated reports taken to our Board is exceptional. The flexibility is so great that it can be a challenge to know when to stop refining processes! Having got to this stage, however, it means we can concentrate more on higher-level concerns like outcome reporting, equity issues, and community engagement. Pros The positive experience started from the beginning: the onboarding process. The onboarding team helped guide us through organising all the exported data from our old system and mapping it into the new structure. I learned that there is no "default" setup - everything was set up from scratch to match our desired workflow and existing data. As we have grown and needed to make changes to our grants programmes, we have customised Fluxx more and more to our particular needs. The majority of this we have been able to do ourselves or with the help of the active and helpful Fluxx community from around the world. There is a huge amount of knowledge and goodwill on the Fluxx community forum, there are local user groups, and an annual Fluxxcon conference. The Fluxx community is well supported by the company (dedicated member of staff) and by far the quickest way to get help when needed. Fluxx's Advanced Services team are available to take on bigger customisation projects, but we have not needed to use them (yet). Another stand-out for me about the product is that you can modify the system using (limited) lower-level coding in a reporting language called Liquid HTML, and its underlying language Ruby. This opens up possibilities for incredible customisation of reporting, workflow, external data access, and processing. Cons From the beginning I realised "there is no manual". Yes, there is documentation within the help-desk system and this is growing over time, but it tends to be task-based rather than actually describing the interface and what everything does. Support is sketchy at times. There is often better information and help from the rest of the global community than from the Helpdesk; over time, too many of my bug reports have gotten stuck at "With Engineering" and not resolved. Offsetting the support issues is the way that Fluxx provides levels of certification for users and admins, though online courses. These appear to be valuable conduits for product knowledge and good practice. Recently, Fluxx has locked down some of the things that we used to be allowed to do with Ruby programming within the system. Thankfully, they listened to users' voices and have allowed some more flexibility than they were planning, but the net effect has been that it takes some more time and effort to learn the programming environment and to implement features using it. The cost is quite considerable, about 1.5% of our granting budget. This could be prohibitive for grant-makers smaller than we are. We feel we get good value for this. Review Source Response from Fluxx May 19, 2022 Dear Stephen, thank you for your feedback and for being a valued member of the Fluxx community. We are hearing your concerns and are thriving to constantly improve our processes to get you the support you need. DG Dan G. Director of Grants Management Philanthropy Used the software for: 2+ years ### "Very satisfied long time Fluxx admin" March 5, 2025 5.0 Very satisfied with the GMS and would genuinely recommend it to any grantmaker. Pros \-Great functionality out of the box, but with a high degree of customization available to clients -Fluxx as a company is constantly evolving and improving the platform and responding to client needs for features and functionality -Big market share = big customer base = big user community -Active user community, with excellent "Community" website with many channels and robust contributions from users across the spectrum of clients -Long and growing list of third party integrations, including middleware -Excellent user conference (just wish it was every year!) -Fluxx company shares my values and those of my employer - this is important for the work we do Cons \-Fluxx is not a CRM, and although they have gotten better thanks to Fluxx's efforts and those of the robust user community and implementation partners, CRM-like functions aren't naturally built in. -Client learning and training is not a "one stop" experience; learning (especially as an admin) is cobbled together from documentation, training modules, webinars, user community, consultants/implementation partners, user conference, etc. -Document management is a pain and could really use a major overhaul -Expensive (although probably similar to close competitors) Alternatives considered [SmartSimple Cloud](https://www.capterra.com/p/166429/SmartSimple-Cloud/)[Blackbaud Grantmaking](https://www.capterra.com/p/242266/Blackbaud-Grantmaking/) Reason for choosing Fluxx Grantmaker Best fit of features, functionality, UI/UX, etc. Switched from [Blackbaud Grantmaking](https://www.capterra.com/p/242266/Blackbaud-Grantmaking/) (Blackbaud Grantmaking was the only value accepted in the field above, but it was called GIFTS back when we used it) GIFTS was obsolete technology and lacked desired features and functionality. Review Source RK Ryan K. Grants Officer Non-Profit Organization Management Used the software for: 2+ years ### "CFSEM Fluxx Review" April 29, 2022 3.0 The experience with iNet when we implemented in 2019 was less than ideal. After handing over the reigns to us, and we learned the administrative backend on our own, we quickly realized that the initial build of Fluxx was already unsustainable in the way it was structure. The documentation that was provided was less than ideal and was very little help. The training was also miserably lacking, as our whole staff would likely agree on. Fluxx was a step forward for us, as we have been using a legacy system may decades old, but the longer we used it, the more issues cropped up. The more I learned in the admin panel, the more I realized that the current setup was unsustainable and would eventually require a complete rebuild if we were to remain. We got very little help with that issue (about unsustainability) and little to no advice from Fluxx on how to proceed. We are getting by today, but as we add more programming we continue to struggle to fit things in our current setup. Not only is the setup an issue, the persistent issues with existing functionality, the bugs that arise and take a year to get fixed. Its been frustrating to say the least. Pros That it's cloud based, and helped our organization modernize. Cons The service, hands down. It takes days and weeks sometimes for tickets to be responded to. We've had tickets open for years that impact the usability and administration of the system. Tickets sent to engineering get lost in the void so much that its a common jest among the Fluxx user communities. I often have to reach a point of frustration where I am emailing our Fluxx representative before movement is made. And still, most often the response is that 'its with engineering'. Review Source Response from Fluxx May 19, 2022 Dear Ryan. Thank you for your feedback and for being a valued member of the Fluxx community. Our customer success team is aware of your concerns and will reach out to you shortly. We take pride in our customer service that other Fluxx users praise and want to find a path to resolution with you. JS Jovoni S. Director of Compliance Non-Profit Organization Management Used the software for: Less than 6 months ### "We've adopted the product and some of the staff!" April 15, 2025 4.0 At onset the pacing of the onboarding process was set well, and the team was very accommodating. The staff building the product frequently answering questions and willing to 'tinker' to service the need of our organization and the uniquities of having our membership agencies as grantees. During the initial testing process, we felt like we could have benefited from more guided instructions (we don't know what we don't know) and perceived that we needed more time during refinement as we had a different perspective/ understanding of how the system worked and needed to make the necessary adjustments. However, our team felt rushed by project management at times to complete the project ahead of schedule - but during meetings expectations/priorities were clearly discussed and interim meetings were held (in-between standing meetings) to ensure the quality of the product. Pros The customization of platform is a highlight and the willingness of the team to provide a product that best fit our needs. There was a team effort to onboard our staff. Each person was knowledgeable about their particular area and was incredibly helpful. Cons There are some quirks about the platform like, when printing a pdf the text in the blue box is black and difficult to read and the font color for a signal message is very light on the grantee dashboard side. Switched from [Euna Grants](https://www.capterra.com/p/122370/AmpliFund/) Ease of use and Granttelligence which gives our agency the ability to report to us and we now have a repository of impact/data. Review Source TD Tara D. Program Manager Hospitality Used the software for: 1-2 years ### "Overall a great platform" April 25, 2025 5.0 Pros Fluxx is extremely adaptable to our program's unique needs. Our grantees and grant reviewers have both shared that they find the platform to be extremely intuitive and user friendly. Fluxx's implementation team takes the time to learn each organization's program, and doesn't stop until it's right. Cons For the administrator, Fluxx has a steeper learning curve. Making changes to the site or a grant application sometimes involves liquid code and can be cumbersome and lead to errors. Alternatives considered [SmartSimple Cloud](https://www.capterra.com/p/166429/SmartSimple-Cloud/)[Submittable](https://www.capterra.com/p/158382/Submittable/) Reason for choosing Fluxx Grantmaker Fluxx had a very simple user interface; very customize-able Review Source MG Michelle G. President and CEO Non-Profit Organization Management Used the software for: Less than 6 months ### "Fluxx Review " February 5, 2024 4.0 It has had its challenging moments but overall, the experience was good. Pros So far it is moving our old-school system of paper to an online system. It is allowing us to expand and reach more people and keep all the grantmaking information in one location. Cons The system itself has nice features and is fairly intuitive. I do think some features can be improved. The system itself is good, but I think that the sales team and the implementation team need to have better communications on what is possible in the system and exactly what it looks like to relay to potential customers. I think that even having implementation experts on sales phone calls with serious, potential customers is necessary. Sales gave me high expectations on what was capable in the system for the splitting of our foundation and scholarship programs, which are from completely separate entities. However, reality was different and it was frustrating for me and my team, but im sure also frustrating and challenging for those helping implement our product. Plus, sales didn't seem to realize the scope of our needs or ask the right questions initially. The implementation specialists realized the scope of our needs fairly quickly, and realized how different some needs were compared to what everyone initially thought, leading to a change order. I know all companies struggle with this to some degree, but it would be my biggest recommendation for company improvement for more satisfied customers. If we had not had the complexity of these two separate entities using the same software, the implementation would have been a total breeze for the foundation. Alternatives considered [Scholarship Lifecycle Manager](https://www.capterra.com/p/160055/Scholarship-Lifecycle-Manager/)[Grant Lifecycle Manager](https://www.capterra.com/p/122147/Grant-Lifecycle-Manager/)[GivingData](https://www.capterra.com/p/166229/GivingData/) Reason for choosing Fluxx Grantmaker The ability for the foundation and the scholarship programs (two separate business entities) to use the same software and the same features/functionality at the price initially quoted to me was better than the features/functionalities/price from other products. And other products sometimes required each entity to use a separate product, which nearly doubled the cost. Review Source MZ Matt Z. Grants Manager Civic & Social Organization Used the software for: 6-12 months ### "Fluxx" November 27, 2023 5.0 Overall very satisfied and would recommend to other organizations, but I still feel as though I'm just scratching the surface of what the system can do and figuring out things on my own that it would have been nice to be shown. Again, that's not to imply the implementation team didn't show me everything they could in the time we had. \[sensitive content hidden\] was spectacular, but he spent a long time building the system and answering questions and I would appreciate similar access to someone to bounce ideas off of as we iterate. Pros Our implementation lead (\[sensitive content hidden\]) was a joy to work with. He was very responsive and always able to understand our unique needs, working with me to come up with solutions to multiple idiosyncratic things about our process. The system is very user-friendly for grantees, and our employees are so far able to pick up their roles pretty quickly as well. Cons The training videos are utterly atrocious. Overwhelmingly long, boring, and maybe it's me, but they don't seem to help much if I have questions about how to actually do something. I also would appreciate more ongoing check-ins and support; I felt like I went from weekly meetings during implementation (which were super helpful but in no way could have really covered all possible scenarios) to no guidance at all and it's been a little overwhelming. The community and knowledge base are helpful resources, but sometimes a little too hard to narrow down. Sometimes when I open support tickets, it's obvious from the response that my initial message wasn't read thoroughly. Alternatives considered [Submittable](https://www.capterra.com/p/158382/Submittable/)[GivingData](https://www.capterra.com/p/166229/GivingData/) Reason for choosing Fluxx Grantmaker GivingData was the only one that came close to Fluxx in terms of our interest, and Fluxx had an edge in customizability and data aggregation. Review Source Response from Fluxx December 6, 2023 Thank you for your valuable feedback. Fluxx has been heavily investing in and expanding our training team to release more comprehensive and engaging processes, resources, and best practices in the coming year. Feel free to reach out to our Customer Success team to learn more about what we are working on, and for any ongoing questions or assistance you may need. We have a whole team of CSMs who are dedicated to ensuring your long term success with Fluxx. MB Marilyn B. Senior Grants Manager Philanthropy Used the software for: 2+ years ### "Excellent Choice!" November 4, 2023 4.0 My overall experience with Fluxx Grantmaker is a positive one. I love the Fluxx Community and the opportunities to network and learn. I like that they are open to users contributing to product ideas and having a say in future product development. As the grants manager, I am currently looking at ways to optimize our Fluxx instance. We recently received a 'site scan' through our customer success team and the chief development officer. We received a performance audit of our instance, a general facelift of our user interface, and received recommendations for improvements. It is opportunities such as this, to collaborate with Fluxx, that I appreciate. Pros The most exciting thing about Fluxx is the user interface. I've been using this system for about seven years and still get excited every time I log in. Fluxx is easy to use, customizable, mostly configurable, and has tons of features and available integrations to tap into. Cons I do not like the ad-hoc report feature. I wish there was a simpler way to identify and add fields to reports; 'hunting and pecking' for the fields you need is a time waster. I also don't like that product update releases sometimes 'break' something that was working before the release and then have to wait for customer support to fix it. Reason for choosing Fluxx Grantmaker Fluxx was customizable, which was important to us because of the limitations of our grantmaking and our processes. It also had a user-friendly interface. Switched from [Blackbaud Grantmaking](https://www.capterra.com/p/242266/Blackbaud-Grantmaking/) GIFTS no longer met our needs and our customer support tickets with unresolved issues kept getting lost in the 'R & D' department. Review Source MB Maheva B. Programme coordinator Renewables & Environment Used the software for: 2+ years ### "Good grnt management tool but steep learning curve" May 5, 2022 4.0 Mostly positive. There is a great community that provide a lot of support and help in getting to learn the product. The product itself is very flexible and offer a lot of possibilities to custom it so that it fits our needs. However, it requires some time and energy to learn how to administrate it properly, especially when you are a small team (like ours) Pros This product is very flexible and offer a lot of opportunities to custome it if you have the skills and time for it Cons There is a steep learning curve. In addition, it is sometime necessary to re-adjust some settings after an product update release, which might be frustrating Reason for choosing Fluxx Grantmaker Description of various features, flexibility to custom the product, opportuniyt to have a coprehenisve grant management system Review Source Response from Fluxx May 19, 2022 Dear Maheva, thank you for your feedback and for being a valued member of the Fluxx community. We are hearing your concerns and are thriving to constantly improve our processes to get you the support you need. If you have any issue, please contact your customer success manager to find a path to resolution. MH Marci H. Director of Operations Non-Profit Organization Management Used the software for: 2+ years ### "Flexible Grants Management" April 29, 2022 4.0 Pros What I like most about Fluxx is that changes to the live process or forms can be made on-the-fly. This is very helpful for us as a new foundation still iterating on really everything to do with our grantmaking cycle. Another thing I like is that the company really does listen to its user community, incorporating our ideas into their updates. Cons What I like least aboutFluxx is that it's capability is deep, but there isn't a good way to tap into all that is available. When we set up the system, the implementation folks map the Fluxx system to your current process without really sharing what is available/possible. So now that we are changing our processes, there could be features that we could use but we don't even know what is available. Also, there is a lot that can be done with liquid code, but if you aren't fluent in liquid, there really aren't any resources to help except for other users who are busy with their own jobs. Alternatives considered [Submittable](https://www.capterra.com/p/158382/Submittable/)[eCivis](https://www.capterra.com/p/122493/Grants-Network/)[Grant Lifecycle Manager](https://www.capterra.com/p/122147/Grant-Lifecycle-Manager/)[akoyaGO](https://www.capterra.com/p/92666/Pearl-Akoya-net/) Reason for choosing Fluxx Grantmaker We selected Fluxx Grantmaker over the alternative products because of the promised integration with our accounting system. And, because we were a brand new foundation, we needed a system that was flexible because we knew our processes would change over the short-term. Review Source Response from Fluxx May 19, 2022 Dear Marci, thank you for your feedback and for being a valued member of the Fluxx community. Fluxx is a powerful tool that can grow with you, wherever that growth takes you. Your customer support team is here to guide you through the changes you should make to your system to best support your latest needs. Please contact them for help! TM Terry M. Allocation and Grant Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "UWCA Fluxx Review" May 23, 2025 5.0 I had the opportunity to work with \[sensitive content hidden\] in technical support, and he was great.  Because of the position I am in, I want to know more than just how to use the Fluxx grant management system, I want to know how to troubleshoot as well. \[sensitive content hidden\] was very patient with me and was able to answer every question and concern that I had. It was great working with him. Pros It is user friendly. Easy to navigate through the grantee portal. Also, I love that it can auto generate emails to our clients so we can consistently give them updates on their applications or reports. q Cons Some things like the dynamic box are too small. Our clients say they cannot read all of the questions we have on applications. Review Source TR Thomas R. Senior Manager, Grant Operations Philanthropy Used the software for: Less than 6 months ### "Fluxx is Great!" November 15, 2024 5.0 We recently completed a two-year onboarding process with Fluxx, and the experience was great from start to finish. \[sensitive content hidden\] and the Fluxx team provided exceptional support as we scoped and developed dozens of complex programs while ensuring our system was designed to accommodate future growth. I appreciated their flexibility and allowing us to move the project forward at a pace that worked best for us. One of the reasons why our Fluxx build was so complex is because we are building custom integrations with our Fluxx environment. \[sensitive content hidden\] and team expertly helped us navigate this process by ensuring our Fluxx build and models would align with future integrations, and also by guiding us when we had an array of technical questions. There were multiple times during implementation where \[sensitive content hidden\] helped us rapidly and efficiently resolve blockers which is a true testament to her deep knowledge of Fluxx and her care for Fluxx customers. \[sensitive content hidden\] and the Fluxx Data team also led us through a large-scale data migration in phases which provided our team with clear goals and milestones. All of this support has really set us up for success to maintain and scale our Fluxx environment - we are so grateful to \[sensitive content hidden\] and the entire Fluxx team! Pros The system's ability to handle dozens of complex programs with different forms and workflows combined with an admin's ability to make quick changes as needed, is impressive. Additionally, the Fluxx team and the Fluxx community forums are both excellent! Cons Some settings/features can't be controlled based on user profile, making segmentation more complex to implement. Review Source SO Suki O. Director of Administration Non-Profit Organization Management Used the software for: 1-2 years ### "A Grants Management System for Learning Organizations" July 21, 2016 5.0 We selected Fluxx after poring over a dozen possibilities and two like-functional contenders, chiefly because we knew our staff would value well-designed, anywhere anytime access (great web and app interfaces); our grantseekers /grantees would appreciate how Fluxx's portal design addresses common frustrations of applying for and managing a grant; and the Fluxx company itself is the brainchild of extremely thoughtful people who not only understand philanthropy first hand, but are as committed as we are to making these tools advance our effectiveness, not bog us down. Our instance of Fluxx is used by the entire staff every day as a knowledgebase and resource for understanding the impact of our grantmaking, a first for us, and it has simplified the regulatory work of our grantmaking beyond expectations. Pros Fluxx has a great process for working with you to build a grants management system that reflects your grantmaking culture while connecting you to the power of its software and effective practices in the field. The underlying architecture is fast, reliable and secure, and training (from grantseeker to reviewer to program team to hard core admin) is an easy path. They are great listeners, and demonstrate how critical our grantmaker experiences are to product design and features. Yet the value of Fluxx is not exclusively on the technical side, it's also in how it can support a transformation of attitudes about what the role of grants management is going to be in your organization. Last but not least: Fluxx is as accessible as they are brainy: they are catalyzing a community of users using grassroots principles (their annual (un)Conferences are completely user-driven), and their leadership is as likely to join a conversation as the first-touch support staffer. Cons Fluxx is growing fast and on the way to ramping up its support and implementation teams to meet a dramatic increase in demand. Until they catch up, the out-of-the-box training materials and knowledgebase can reflect outdated material. This is further exacerbated by the fact Fluxx often turns on a dime (yay), improving features before full documentation is updated (uh-oh). Luckily, their user community is filling in the gaps as is a new program of quick training webinars. Review Source Response from Fluxx August 3, 2016 Hi Suki, Thank you so much for your thoughtful review. We are so happy to hear that Fluxx has exceeded your expectations by simplifying your grantmaking workflow and that you recognize that we truly listen to our client's feedback and thoughts as we continue to improve our product. You will be happy to know that a major area of focus for us in 2016 has been on increasing training, communications, and product documentation. We continue to add to our Knowledge Base where we now have over 250 articles and have expanded our Support and Training teams. Keep an eye out for more product and training resources in the very near future and let us know how else we can better support you as a customer! Best, Pej Azarm, VP of Client Services FH Faye H. Grants and Programs Coordinator Hospital & Health Care Used the software for: 2+ years ### "Great for customization" May 2, 2022 4.0 Overall, I enjoy using Fluxx and have found it easy to use after being trained and having been the administrator for a while. Now that I understand how the system works, it's easy to troubleshoot and customize features to our needs. However, for new users on the grantee and employee side, it can be a bit tricky to figure out. There are certain features that I wish could be improved, like financial reporting, reporting out on impact, and types of data collection. Pros As the admin user of Fluxx, I like all the customization features of Fluxx that allows us to create a grant application that perfectly matches what we want to collect. The ability to customize applications and reports as an admin user is great, and I like the independence of using the system without needing technical support from Fluxx. The same goes for troubleshooting issues - the admin panel is overall easy to understand after you have been trained and used it for a bit. Cons The reporting features or methods of measuring impact data are not as strong as I would like. In order to learn more about our grants, we have to either do an excel export manually or create an AdHoc report to show data. AdHoc reports are a bit tricky to set up, and still end up in an excel format instead of a summary card on Fluxx. I would like a better way to report on grants, and share reports or impact data with leadership at my organization. Fluxx is also not easy for all to understand if users are not tech-savvy. It might benefit from working through some kinks and being a little more user friendly on the grantee side. Review Source Response from Fluxx May 9, 2022 Dear Faye, thank you for being a valuable member of the Fluxx community. You will be pleased. to know that we are rolling out a brand new reporting and analytics capability soon. We will make sure to connect with you and get your feedback! SS Silvana S. Grants Manager Non-Profit Organization Management Used the software for: 2+ years ### "Grants Manager Review" May 20, 2022 3.0 I like that I can use it from anywhere as long as I have an Internet connection. The complaints about the search capabilities have been ongoing for many users. It's fine for what it is, but I’m not a fan of its business model of wanting users to become self-sufficient and knowledgeable. It's no accident that larger foundations using Fluxx have hired former Fluxx staff to maintain Fluxx at their foundations. That's not an option for everyone. I am not a programmer, nor do I wish to become one, so I'm frustrated with the lack of customer support. Pros I think it serves its purpose and functions as it's supposed to so we can manage our grant records. I don’t love it and I don’t hate it. Cons Lack of search options. Straight forward field names. Convoluted filters. Fluxx is not always intuitive for new users, and many staff have a difficult time finding what they need. Many features are limited and unless we get creative they do not lend themselves to automation. Review Source Response from Fluxx May 24, 2022 Dear Silvana, Thank you for your feedback and for being a valued member of the Fluxx community. Fluxx was created to empower our users to grant the way they want. There is virtually any limit to what you can do with your system and our customers tell us "we have not reached the limit of the tool". There are many resources to get help should you need it: knowledge base, support, training, our annual user conference and our award winning user community. Also, your customer success team is here to guide you, please contact them at any time for help! KA Kelilah A. Fluxx Database Coordinator Philanthropy Used the software for: 2+ years ### "Good product, but beware the runaround" May 4, 2022 2.0 Pros Relatively easy for applicants, grantees and internal staff to learn. It has tremendously our process of creating allocation letters. Good filtering ability and good searching ability. Cons I had few complaints as staff user, but now that I am on the team that deals with Fluxx my largest complaints are with customer service and customer support. We've had support tickets open for two years and counting. We are optimistic that the support process will change but for now it seems that there is a language barrier with the reviews, along with the issue of the time it takes for resolution. We'll put in a ticket with explicit technical details and they will ask for the same technical details we covered in our original ticket. We've tried to improve our wording on these tickets but this exchange always happens. This would not be an issue if this meant swift resolution to our tickets, but we're frustrated since this slows down an already glacial process. Fluxx has planned new features but they rarely meet the expected timeline, and now it seems they will not give anyone an explicit expectation of when new features will be implemented. The Fluxx team loves the phrase "It's on the roadmap" as an example of their adoption of corporate vague-ness. We're crossing our fingers the customer support improves. Size does not seem to improve the customer support experience, in face, we are one of the larger clients in Fluxx. Review Source Response from Fluxx May 19, 2022 Dear Kelilah, thank you for your feedback and for being a valued member of the Fluxx community. We are hearing your concerns and are thriving to constantly improve our processes to get you the support you need. Please contact your customer success manager to find a path to meet your needs. VR Verified Reviewer Senior Data Analyst International Trade and Development Used the software for: 2+ years ### "All-in-one grantmaking solution" May 9, 2022 4.0 Pros Before Fluxx we had a different system for each program application, it was very inefficient and difficult to manage. Fluxx has given us means to streamline and improve our application intake process. The software is highly customizable and we have been able to optimize application intake, reviews, and internal and external reporting. Cons I think the registration process could be improved, there isn't an effective way to match existing organizations so each registration request is currently processed manually. It's time consuming but only way to keep our Organization data clean. Review Source Response from Fluxx May 19, 2022 Dear Fluxx user, thank you for your feedback and for being a valued member of the Fluxx community. We are hearing your concerns and are thriving to constantly improve our processes and product to get you the support and capabilities you need. If you have any issue, please contact your customer success manager to find a path to resolution. JM Jordon M. Program Specialist Government Administration Used the software for: 2+ years ### "Review" April 29, 2022 4.0 Overall, the experience with FLUXX has been beneficial and is the core of our program and we have built out the platform to serve our team and users. Pros The features that are most impactful are the ad hoc report function, the centralization of all of our awards, grants and scholarships. We have built out our FLUXX platform extensively. We have made very good use of our FLUXX platform as each year, we are developing and expanding a new feature within FLUXX. Cons The additional cost for any add-in features. There isn't an effective and efficient translation option for non-native English speakers/non-English speakers. There isn't an option for visually impaired users. The platform should be better suitable for tablets and phones also. Overall, accessibility is key for us since are an international focus organization. Reason for choosing Fluxx Grantmaker N/A - I was not at USIP at the time. Review Source Response from Fluxx May 19, 2022 Dear Jordon, thank you for your feedback and for being a valued member of the Fluxx community. Your system is constantly improving and we are adding new functionalities all the time. In particular, our recent Multi Language Support capability now allows you to offer your grantees a digital experience in their native language. Please contact your customer success team to know more! PT Patrick T. Grants Manager Non-Profit Organization Management Used the software for: 2+ years ### "Very customizable product" April 29, 2022 4.0 I've been using it for a long time and in general my team likes it and the grantees can navigate it. Pros I love the customization - it is easy to make changes to forms and processes. It is also fairly intuitive for non-tech staff and grantees to use. Cons You do need someone on staff that is familiar with the product to be able to really utilize it, especially when it comes to reporting. The easy customization means you can create a frankenstein's monster if you aren't thoughtful about changes. Some features, like the reviewer portal, feel undersupported. Review Source Response from Fluxx May 19, 2022 Dear Patrick, thank you for your feedback and for being a valued member of the Fluxx community. Fluxx is a powerful system that indeed lets you make the configurations that best fit your needs. Our team is happy to look at your system and recommend best practices that other users are using. Please contact your customer success manager at any time. LP Lily P. Director of Grants Management Philanthropy Used the software for: 2+ years ### "Amazing product led by amazing people" August 8, 2023 5.0 Wonderful. I have known the folks at Fluxx for about a decade. They are a pleasure to work with and care about the success of their clients. Pros The user experience is excellent. Fluxx is a clean, workflow oriented tool with many functions and capabilities. Cons It is capable of doing many things which makes it hard to know what functions are best to release to internal and external stakeholders. Review Source MB Mat B. Grants Manager Philanthropy Used the software for: 2+ years ### "Fluxx grantmaker" May 5, 2022 4.0 Pros Great card system. Can follow grants through the process. Great visibility of grants for grantees. Cons Not very intuitive system. Some grantees struggle with it esp having to push submit and save all the time. Quite complicated to make changes in the system. Sometimes poor system support - takes time for solutions. Reason for choosing Fluxx Grantmaker More functionality Review Source Response from Fluxx May 19, 2022 Dear Mat, thank you for your feedback and for being a valued member of the Fluxx community. We are hearing your concerns and are thriving to constantly improve our processes to get you the support you need. Also, please contact your customer success team to get assistance making changes to your system. Fluxx was built to empower users to make adjustments as their needs evolve, we can halp! KS Karen S. Director of Grants Administration Non-Profit Organization Management Used the software for: 1-2 years ### "From CyberGrants to Fluxx" July 26, 2016 5.0 Our foundation migrated our grant data to Fluxx last year. It was a really good decision for us since Fluxx provides real time data and we were forced to clean up those projects that needed it. Pros I love the fact that Fluxx always works... we did have a bug this year but other than that, most of our employees really enjoy using it. It has been very beneficial to us in having the Project Leads take responsibility for their projects. Cons Moving to Fluxx from our last grants management system was quite an ordeal. The migration did not go well and we spent a long time cleaning up data and ensuring all the documents were in the system correctly. Review Source Response from Fluxx August 3, 2016 Hi Karen, Thank you so much for taking the time to review Fluxx, we really appreciate your candid feedback. You will be happy to know that since your implementation in 2014 we have completely revamped updated our implementation process. This includes building custom tools to simplify the data migration process. We also now start the data preparation and migration prior to starting the configuration of the site, so that clients can set up their Fluxx instance with their actual data in the system, which helps improve the process. Further, we have increased project management services and greatly expanded of our team. As a result, we have significantly decreased our implementation timelines and streamlined the entire process, not to mention the data migrations are much smoother. We are always improving our processes based on feedback we receive from clients. Again, thank you for your time and review. Best, Pej Azarm, VP of Client Services AJ Adriana J. Grants Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Streamlines Operations and Supports Bigger-Picture Organizational Goals" August 26, 2016 5.0 Fluxx has streamlined our work while supporting our goals of increased learning and collaboration. We selected the system for its workflow- and cloud-based platform, flexibility, third-party integration, and community-focused business model. Thanks to workflows and intuitive searches/design, everyone on staff (not just grants management) works in the system on a regular basis, which has helped "democratize" our grantmaking data and add transparency to our processes. Pros \-accessible from anywhere (there's a mobile app); real-time updates -robust grantee portal; grantees can submit edits on their proposals/reports as many times as needed -non-grants (such as PRIs, contracts, and projects) can also be incorporated into the system, so that everything is in one place -workflows, forms, and templates are SUPER easy to customize and tweak -with third-party integration we can connect the system to any other datasets or platforms for other needs Cons Some of the more transactional elements of Fluxx are less intuitive (such as understanding the names of fields, or setting up funding sources). This could just be a training issue, but the company is still a start-up so their training materials/opportunities are somewhat limited. (That said, there is a Fluxx Community portal where users exchange tips and best practices, so a lot of materials can be found there from other users). Review Source BV Blanch V. Grants Manager Philanthropy Used the software for: 2+ years ### "Top rate Grants management system. " May 13, 2022 5.0 Pros The ease of use and functionality, ability to collaborate with my colleagues on grantmaking. Cons I don't love the card layout, I would prefer a more customized interface. Reason for choosing Fluxx Grantmaker n/a Review Source Response from Fluxx May 19, 2022 Dear Blanch, thank you for your feedback and for being a valued member of the Fluxx community. Thank you also for participating in our recent webinar and sharing your experience utilizing Fluxx to manage your grants. MI Molly I. Manager, Program Operations Philanthropy Used the software for: 6-12 months ### "Overall good tool but difficult/time consuming to get started" April 29, 2022 4.0 Our implementation team was very inexperienced and under supported. It took a lot for Fluxx to address the issue which added months to our initial timeline for roll out. In the end the tool is working well for us but took significantly more time then we anticipated when we initiated the process. Pros Overall Fluxx does what we need it to do and can be customized SO much for our various situations which is great! Cons I was there was more ease of collaboration, co editing documents for example would be huge. Review Source Response from Fluxx May 9, 2022 Dear Molly, thank you for trusting Fluxx for your grantmaking. Please note that your feedback has been taken seriously and we have revamped our onboarding process to make it quick and easy. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.