# Page 2 | Fluxx Grantmaker Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Fluxx Grantmaker the right Grant Management solution for you? Explore 94 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146625/Fluxx-Software-for-Grantmakers/reviews --- Fluxx Grantmaker 4.3 (94) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Fluxx Grantmaker ## Showing most helpful reviews Showing 26-50 of 94 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dona Elizabeth Naholowaa M. Grant Manager Philanthropy Used the software for: 2+ years ### "Fluxx Grantmaker - The Absolute Best for Creative Collaborative Grantmaking " October 30, 2025 5.0 My overall experience has been a good one from the moment I started using Fluxx to meeting \[sensitive content hidden\] at PEAK and networking with the support team at FluxxCon, as well as connecting with other Fluxx users. It continues to be a journey of learning and growth in my work as grants manager. My program team is forward thinking, innovative, collaborative state-wide and just out-there in amazing ways in what they want to do. It is fun and challenging to create the builds they can imagine with help from Fluxx. I am an honest user who struggles with new stuff on my plate but Fluxx helps me find the solutions step-by-step and we get it done! If you are considering Fluxx Grantmaking, I promise this, you wonʻt regret using Fluxx if you want to grow, learn and do amazing work in your realm of grantmaking. The tool is here. You just have to use it. Aloha and Mahalo, Elizabeth Naholowaa Murph Grants Manager Harold K.L. Castle Foundation Kailua, Hawaii Pros Iʻve been using Fluxx for three years in my role as grants manager. I did grants management for the Harold K.L. Castle Foundation about 20 years ago when we launched the first online grants portal in the State of Hawaii using the Gifts platform. I moved to the Big Island and retired from another career where I was a grant writer, among other duties, and managed everything from million dollar federal grants to small community grants. I understand nonprofit work and philanthropy from both sides of the table. I came back to my old grants management job part-time again in 2022 and had a one-day training in Fluxx. I already knew the grants management work. All I needed was to learn Fluxx and be able to work in the Admin panel. I had videos to watch and Fluxx Support. With that perspective, what I like and appreciate most about Fluxx is that you can literally build out anything you need to streamline or change up your workflow. So far Iʻve been able to quickly provide every Fluxx data query my bosses or program staff throw out at me. The queries are so easy. For grants management, the system is inclusive as your entire team uses the platform and sees each new action or transaction in the workflow. However, the best part is that we have been building RFPs for special projects. Most recently Fluxx support helped me build a locked dashboard that allowed us to spin-off our Youth Leadership Grant Program to a consultant in our community where we can supervise it while the consultant engages with the elementary through high school aged students who apply and do community service to earn funds for Project Grad events and neighbor island field trips. Fluxx can do what you are only now imagining and the support staff can help you learn to build out new workflows on your own. You can make the process easy for your applicants and grantees. Most of all you can rest easy in knowing that platform security is always on their minds. You work is secure with ongoing updates from some of the planetʻs most talented coders. Fluxx is just amazing. Cons My own learning curve made me hesitant about asking for help with minor updates and fixes. I came in with some coding experience and needed to learn a new card-based platform. That is honestly what I liked least about Fluxx. I like to attack a problem and find the solution on my own. I was not so successful at first. : ) However, once I started watching the training videos, reading the support articles and submitting help tickets, my knowledge began to grow. Much of the work in the admin panel is intuitive after some training. Beyond that you have a wealth of written resources and a very responsive support team. With the larger builds I was asked to take on, I had working model themes to start with and learned through support tickets how to tweak the model themes to exactly what I wanted. Building out new forms for RFPS, reviewer scorecards, requests, reports, amendments and auto-email tickers is now in my tool box with support staff assistance. I even ask the support team for zoom meetings to help me with a portion of my latest build process. The power to build what ever you need is in FLUXX. For thinkers, this is an amazing thing. That is well worth the learning curve and, hey, some of the Fluxx support staff I count as friends. They get plenty of opportunity to interact and assist with my questions! LOL. Switched from [Brilliant](https://www.capterra.com/p/10002798/Brilliant/) Needed an online platform in the cloud so that work could be done anywhere by all staff. Review Source OJ Olivia J. Senior Arts and Culture Funding Manager Public Policy Used the software for: 6-12 months ### "Powerful, Flexible, and Perfect for Public Sector Grantmaking" July 17, 2025 5.0 Our overall experience has been excellent. Applicants love it, panelists love it, and our internal team loves it too. Fluxx works seamlessly with our custom integrations, including the city's unique payment systems and workflows. I’m excited to continue learning and growing with the platform. I’m aiming to become a power user! Pros Fluxx has become our one-stop shop for grantmaking! I love that we’ve been able to build applications and workflows that not only align with our department’s goals and objectives but also comply with city ordinance, municipal code, and council policy. As stewards of public funds, there are many checks and balances in place to ensure transparency and accountability and Fluxx supports all of it beautifully. One of the platform’s biggest strengths is its flexibility. We’ve been able to create different portals for different user types and grant limited access to those who need oversight on specific pieces, without overwhelming them with backend complexity. Once you’re familiar with the platform, it’s incredibly powerful. It has streamlined our entire process, from application tracking to communications, payments, and verification, everything flows more smoothly and efficiently. I also appreciate the wealth of support available: Fluxx University, the knowledge base, the community, and the support team have all been fantastic. The team doesn’t just fix issues, they partner with you to improve and optimize your processes when there’s a better, more efficient path forward. The platform is excellent, but the Fluxx team is what truly sets the experience apart. I can’t imagine not collaborating with them. Cons This isn’t exactly a con, but there is a learning curve. I joined my team mid-implementation, and due to tight deadlines, I didn’t have the chance to fully step back and learn the system from the ground up. Fluxx provides strong resources, but in some cases, you have to dive in, make mistakes, and learn as you go. That said, I highly recommend investing time in upfront training and a thoughtful build, it will absolutely save time and effort in the long run. The tools and support are there, you just have to use them! Review Source JP Jessalyn P. Sr. Grants Manager Philanthropy Used the software for: 1-2 years ### "Fluxx is a best-in-class GMS with an excellent customer experience team" April 22, 2025 4.0 Overall, I don't think there's a better GMS out there than Fluxx. It's user-friendly on both the staff and grantee sides for people who aren't confident database users, and it offers nearly unlimited ways of looking at data for staff who are. Fluxx's customer experience staff are responsive, supportive, patient teachers, and transparent when they can't find an answer. The system's DocuSign integration is light years beyond what I've seen from other platforms. The Admin Panel comes with its frustrations for admin users, but it also provides more customization options and ownership than just about any other system I've worked in. And as a former grant writer myself, Fluxx's Grantee Portal was my favorite to use, hands down. Pros On the user side (both staff and grantee), it is best-in-class - I haven't seen another GMS that allows for as much data as Fluxx does present things so simply, cleanly, and accessibly. The customization options are also very good, and Fluxx's customer experience staff do an excellent job. Cons For admin users, the Admin Panel is much less clean and simple an experience than the grantee, reviewer, or even employee views. There doesn't seem to be a single written resource that addresses the system in its entirety, and there's too much detail for every element covered in the "Fluxx University" trainings for admin users to be fully retained forever once the trainings are complete. It feels like the system has been cobbled together over time, with things living in a variety of places and not always following the same logic. That disorganization comes through in the ad hoc reporting tool as well, where finding the correct fields to add to a report is incredibly difficult, even with a search function. Alternatives considered [SmartSimple Cloud](https://www.capterra.com/p/166429/SmartSimple-Cloud/)[GivingData](https://www.capterra.com/p/166229/GivingData/) Reason for choosing Fluxx Grantmaker Our landscape evaluation of available GMS products led to three final options that might reasonably work for us: Fluxx, SmartSimple, and GivingData. Of those, Fluxx made the most sense from both a financial perspective (largely because they were the only platform offering unlimited staff accounts) and a user experience perspective. Switched from [GivingData](https://www.capterra.com/p/166229/GivingData/) Ultimately, GivingData didn't have the integrations we needed or the flexibility in reporting/data exports, and we experienced a lot of staff turnover in the staff supporting our account while we were there. Review Source SB Sarah B. Grants Systems Manager Philanthropy Used the software for: 2+ years ### "Recommend Fluxx" April 18, 2025 5.0 We've been on Fluxx for almost 7 years. In that time staff has taken the time to learn and become admins which has been important for us. Having that inhouse knowledge of the system's best practices and structure has been imperative in building and maintaining a system that supports the ever changing needs of our organization. Similarly, we are able to depend on Fluxx (Management, CSM and Support) for assistance as needed for different projects and enhancements. It has been a good partnership. Pros The system is very customizable. Our organization has specific data needs and we are able to meet these needs in a timely manner through managing and building in the system ourselves. Cons There are times that pulling data into an Adhoc or Excel report can be difficult if you do not know the correct file path. It can be a guessing game of if a field pull is correct and a lot of trial and error when pulling data. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[GivingData](https://www.capterra.com/p/166229/GivingData/) Reason for choosing Fluxx Grantmaker I wasn't the selector so I am not sure what was the deciding factor. Switched from [Giftsenda](https://www.capterra.com/p/240189/Giftsenda/) The above product is not correct. We moved from MicroEdge Classic Gifts, but that was not an option and I had to choose one. We needed an updated system that was cloudbased. Review Source SJ Susan J. Director Philanthropy Used the software for: 2+ years ### "Let it Flow with Fluxx" February 12, 2026 4.0 Pros I like how Fluxx continues to evolve and incorporate new and exciting features based on user feedback. It's wonderful to make a suggestion in the Fluxx community and then see it slowly come to life in product updates. Cons The Admin panel is a bit sensitive to manipulate and we would prefer something more user friendly (click and point). It takes a skilled hand to make certain changes on the backend but with practice it became somewhat easier. Alternatives considered [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing Fluxx Grantmaker We liked the interface with Fluxx better. It seemed more user friendly. Review Source MB Margaret B. Foundation Director Health, Wellness and Fitness Used the software for: 2+ years ### "High performance, customizable grants platform" May 28, 2025 5.0 Through Fluxx implementations at two different organizations, I have had a very positive experience with both the platform and the Fluxx team. I most recently completed a Quick Start Implementation, which streamlined the process immensely. Pros The platform can be customized to meet the specific workflow and process needs of each client. The user interface, for both internal and grantee users, is intuitive and can be tailored to the needs of specific users. Cons The admin panel can be overwhelming at times, particularly for items you don't access or update frequently. Alternatives considered [GivingData](https://www.capterra.com/p/166229/GivingData/) Reason for choosing Fluxx Grantmaker The Fluxx system better facilitated our grantmaking process and could be customized to meet our needs. Switched from [YourCause](https://www.capterra.com/p/222066/YourCause/) The Fluxx platform was significantly more customizable and better facilitated our grant application review and approval process. Review Source DG Dan G. Director of Grants Management Philanthropy Used the software for: 2+ years ### "Very satisfied long time Fluxx admin" March 5, 2025 5.0 Very satisfied with the GMS and would genuinely recommend it to any grantmaker. Pros \-Great functionality out of the box, but with a high degree of customization available to clients -Fluxx as a company is constantly evolving and improving the platform and responding to client needs for features and functionality -Big market share = big customer base = big user community -Active user community, with excellent "Community" website with many channels and robust contributions from users across the spectrum of clients -Long and growing list of third party integrations, including middleware -Excellent user conference (just wish it was every year!) -Fluxx company shares my values and those of my employer - this is important for the work we do Cons \-Fluxx is not a CRM, and although they have gotten better thanks to Fluxx's efforts and those of the robust user community and implementation partners, CRM-like functions aren't naturally built in. -Client learning and training is not a "one stop" experience; learning (especially as an admin) is cobbled together from documentation, training modules, webinars, user community, consultants/implementation partners, user conference, etc. -Document management is a pain and could really use a major overhaul -Expensive (although probably similar to close competitors) Alternatives considered [SmartSimple Cloud](https://www.capterra.com/p/166429/SmartSimple-Cloud/)[Blackbaud Grantmaking](https://www.capterra.com/p/242266/Blackbaud-Grantmaking/) Reason for choosing Fluxx Grantmaker Best fit of features, functionality, UI/UX, etc. Switched from [Blackbaud Grantmaking](https://www.capterra.com/p/242266/Blackbaud-Grantmaking/) (Blackbaud Grantmaking was the only value accepted in the field above, but it was called GIFTS back when we used it) GIFTS was obsolete technology and lacked desired features and functionality. Review Source LF Liza F. Data Analyst Philanthropy Used the software for: 2+ years ### "One Stop Shop!" September 23, 2025 4.0 Fluxx is our one source of truth for all granting activity in our organisation. In due course, it will be good to see the UI modernised. Pros One-stop shop for all of our granting information! A great sense of community with other Fluxx users. Our new Customer Success Manager has introduced herself and made sure that as an organisation we know who to reach out to if required. Cons The grantee interface is a little clunky - but there is new interface coming in 2026, which will be amazing. Review Source TM Terry M. Allocation and Grant Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "UWCA Fluxx Review" May 23, 2025 5.0 I had the opportunity to work with \[sensitive content hidden\] in technical support, and he was great.  Because of the position I am in, I want to know more than just how to use the Fluxx grant management system, I want to know how to troubleshoot as well. \[sensitive content hidden\] was very patient with me and was able to answer every question and concern that I had. It was great working with him. Pros It is user friendly. Easy to navigate through the grantee portal. Also, I love that it can auto generate emails to our clients so we can consistently give them updates on their applications or reports. q Cons Some things like the dynamic box are too small. Our clients say they cannot read all of the questions we have on applications. Review Source MC Marissa C. Director, Grants and Operations Non-Profit Organization Management Used the software for: 2+ years ### "A Solid System to Serve GM Needs" June 30, 2025 5.0 Pros Fluxx is highly customizable and serves the needs of various functions across grantmaking organizations - traditional workflow based grants management, project management, relationship management, financial reporting, data stewardship, etc. Additionally, the Fluxx tech support team is wonderfully responsive. Given how much the system can do, it's nice to have expert partners available quickly to support on getting the most out of your instance. Cons The grantee portal would benefit from upgrading, aesthetically and functionally, and, fortunately, it's on the roadmap. Review Source NB Natalie B. Grant Admin Government Administration Used the software for: 2+ years ### "Streamlined Grantmaking with a Learning Curve" April 21, 2025 4.0 My overall experience with Fluxx Grantmaker has been positive, especially when it comes to streamlining and organizing complex grantmaking processes. The platform is highly customizable, which allows our team to tailor workflows to match our internal procedures. Once set up, it significantly reduces manual tracking and back-and-forth communication, making the entire lifecycle—from application to reporting—much more efficient. That said, the initial learning curve was steep. It took time for both staff and grantees to become comfortable with the system, and some features required technical support or training to fully implement. Additionally, the depth of customization, while powerful, can lead to overcomplication if not carefully managed. Pros Combines application, review, reporting, and communication in one place. Integrates with DocuSign Reduces email clutter and document shuffling Highly configurable Buying Office Hours (especially Teddy!) Cons Users (especially non-technical staff) may find it overwhelming Customizations or integrations can add to the cost Complex Initial setup and onboarding Complicates Reporting Set Up (Adhoc reports) Alternatives considered [Submittable](https://www.capterra.com/p/158382/Submittable/) Reason for choosing Fluxx Grantmaker Wasn't part of the team in that process. Review Source TR Thomas R. Senior Manager, Grant Operations Philanthropy Used the software for: Less than 6 months ### "Fluxx is Great!" November 15, 2024 5.0 We recently completed a two-year onboarding process with Fluxx, and the experience was great from start to finish. \[sensitive content hidden\] and the Fluxx team provided exceptional support as we scoped and developed dozens of complex programs while ensuring our system was designed to accommodate future growth. I appreciated their flexibility and allowing us to move the project forward at a pace that worked best for us. One of the reasons why our Fluxx build was so complex is because we are building custom integrations with our Fluxx environment. \[sensitive content hidden\] and team expertly helped us navigate this process by ensuring our Fluxx build and models would align with future integrations, and also by guiding us when we had an array of technical questions. There were multiple times during implementation where \[sensitive content hidden\] helped us rapidly and efficiently resolve blockers which is a true testament to her deep knowledge of Fluxx and her care for Fluxx customers. \[sensitive content hidden\] and the Fluxx Data team also led us through a large-scale data migration in phases which provided our team with clear goals and milestones. All of this support has really set us up for success to maintain and scale our Fluxx environment - we are so grateful to \[sensitive content hidden\] and the entire Fluxx team! Pros The system's ability to handle dozens of complex programs with different forms and workflows combined with an admin's ability to make quick changes as needed, is impressive. Additionally, the Fluxx team and the Fluxx community forums are both excellent! Cons Some settings/features can't be controlled based on user profile, making segmentation more complex to implement. Review Source AM Ann M. Treasurer/Grants Manager Philanthropy Used the software for: 2+ years ### "Excellent Grants Management System" August 8, 2023 5.0 Overall Fluxx has transformed the way we do grantmaking. We are seamless in our workflow among staff. We no longer are reliant on just the grants management team to keep the process moving along. As our organization keeps evolving and we move toward trust-based philanthropy, we can constantly adapt our grantmaking through Fluxx. Our grantees can log in to their accounts to see their proposals, reports, payments, and past grants. The customer support from \[sensitive content hidden\] is hands down the number one reason why we would recommend Fluxx! Pros The platform is very user-friendly for both our staff and grantees. Fluxx is very customizable for our organization's workflow. Since it's cloud based, we can access our data anywhere, anytime, unlike our previous GMS which was hosted onsite. We have been able to build LOI, single-stage, two-stage, RFPs. The customer support from \[sensitive content hidden\] is unbelievable!! We also switched from hard copy paper files to being completely paperless and Fluxx has helped us achieve this by creating auto emails and letters. Cons The customization in the admin panel requires some degree of programming knowledge, which has been a learning curve. But the fundamental digest and general discussion posts are helpful as well as the training provided. I download reports to excel since they do not generate so pretty. Then I manipulate the data and configure the appearance. Reason for choosing Fluxx Grantmaker We narrowed down our search to a GMS that would integrate with our accounting system. We liked the workflow and customization of Fluxx. Review Source SK Sharon K. Sr Manager, Grants and Operations Health, Wellness and Fitness Used the software for: 2+ years ### "Fluxx for private foundation, $35M annual grantmaking" April 27, 2022 5.0 I have not administered other grantmaking software, but have used plenty of other systems as a grant seeker, and I find Fluxx among the easiest to use. Pros The best thing about Fluxx is how easy it is to use. Our applicants, grant partners, program officers, and external reviewers can quickly find what they need and they trust Fluxx will have the information in a logical place. As an administrator with little to no prior programming experience, the system is easy to maintain, update, and customize. Cons I wish there was an admin manual or other comprehensive guide for the system. Fluxx has a robust user community with active message boards, but I often have a quick, simple question and feel guilty bothering other users. I attended the admin training and have the training deck, but would love a resource that goes beyond explanations of what each card and modal do. Review Source Response from Fluxx May 4, 2022 Sharon, thank you for your review! We are so grateful that you trust Fluxx and are part of the Fluxx community. Remember, you are not bothering anyone when you bring your questions to the community! Helping each other is what the community is all about. Today you are the one asking for help, tomorrow you will be the one offering help. Thank you again! NM Nita M. Database and Information Manager Philanthropy Used the software for: 2+ years ### "We made the right choice" May 2, 2022 4.0 We made the right choice for our Trust in choosing Fluxx for our grants management. It's reliable, generally easy for grantees and staff to use after little training, and we can count on the data being right. The visibility of applications, grants, and payments though every workflow stage is easy to navigate and brilliant. The generation of outcome emails and letters has been a major timesaver over our previous system. We find the Fluxx staff very supportive, and interested in product suggestions. Pros Both grantees and staff find Fluxx easy to use and it is quick to learn. Grantees particularly like that several Trusts in New Zealand use Fluxx so they are familiar with the system and how to use it. Staff like that we can see applications while they are still in draft. When a grantee gets stuck we can see where they are struggling with their application, and help them through it. The system has very few outages and the 'Fluxx community' is a great resource for trouble shooting. Cons Some of the non-configurable fields and forms are not overly intuitive for grantees or staff. The log in screen is a good example. The existing users signing in on the left of the screen, and the instructions for new users on the right is a good example. New users often attempt to make up a username and password rather than read the instructions on the right. This layout can not currently be changed. Where multiple select dropdown lists are used the data export is not in a format that enables easy reporting. This makes reporting and impact measurement a little cumbersome. Reason for choosing Fluxx Grantmaker Fluxx had better migration support, reporting, configuration options, and conflict of interest management than the others. Review Source Response from Fluxx May 19, 2022 Dear Nita. Thank you for your feedback and for being a valued member of the Fluxx community. We will share your insight with our product team. SO Suki O. Director of Administration Non-Profit Organization Management Used the software for: 1-2 years ### "A Grants Management System for Learning Organizations" July 21, 2016 5.0 We selected Fluxx after poring over a dozen possibilities and two like-functional contenders, chiefly because we knew our staff would value well-designed, anywhere anytime access (great web and app interfaces); our grantseekers /grantees would appreciate how Fluxx's portal design addresses common frustrations of applying for and managing a grant; and the Fluxx company itself is the brainchild of extremely thoughtful people who not only understand philanthropy first hand, but are as committed as we are to making these tools advance our effectiveness, not bog us down. Our instance of Fluxx is used by the entire staff every day as a knowledgebase and resource for understanding the impact of our grantmaking, a first for us, and it has simplified the regulatory work of our grantmaking beyond expectations. Pros Fluxx has a great process for working with you to build a grants management system that reflects your grantmaking culture while connecting you to the power of its software and effective practices in the field. The underlying architecture is fast, reliable and secure, and training (from grantseeker to reviewer to program team to hard core admin) is an easy path. They are great listeners, and demonstrate how critical our grantmaker experiences are to product design and features. Yet the value of Fluxx is not exclusively on the technical side, it's also in how it can support a transformation of attitudes about what the role of grants management is going to be in your organization. Last but not least: Fluxx is as accessible as they are brainy: they are catalyzing a community of users using grassroots principles (their annual (un)Conferences are completely user-driven), and their leadership is as likely to join a conversation as the first-touch support staffer. Cons Fluxx is growing fast and on the way to ramping up its support and implementation teams to meet a dramatic increase in demand. Until they catch up, the out-of-the-box training materials and knowledgebase can reflect outdated material. This is further exacerbated by the fact Fluxx often turns on a dime (yay), improving features before full documentation is updated (uh-oh). Luckily, their user community is filling in the gaps as is a new program of quick training webinars. Review Source Response from Fluxx August 3, 2016 Hi Suki, Thank you so much for your thoughtful review. We are so happy to hear that Fluxx has exceeded your expectations by simplifying your grantmaking workflow and that you recognize that we truly listen to our client's feedback and thoughts as we continue to improve our product. You will be happy to know that a major area of focus for us in 2016 has been on increasing training, communications, and product documentation. We continue to add to our Knowledge Base where we now have over 250 articles and have expanded our Support and Training teams. Keep an eye out for more product and training resources in the very near future and let us know how else we can better support you as a customer! Best, Pej Azarm, VP of Client Services RK Ryan K. Grants Officer Non-Profit Organization Management Used the software for: 2+ years ### "CFSEM Fluxx Review" April 29, 2022 3.0 The experience with iNet when we implemented in 2019 was less than ideal. After handing over the reigns to us, and we learned the administrative backend on our own, we quickly realized that the initial build of Fluxx was already unsustainable in the way it was structure. The documentation that was provided was less than ideal and was very little help. The training was also miserably lacking, as our whole staff would likely agree on. Fluxx was a step forward for us, as we have been using a legacy system may decades old, but the longer we used it, the more issues cropped up. The more I learned in the admin panel, the more I realized that the current setup was unsustainable and would eventually require a complete rebuild if we were to remain. We got very little help with that issue (about unsustainability) and little to no advice from Fluxx on how to proceed. We are getting by today, but as we add more programming we continue to struggle to fit things in our current setup. Not only is the setup an issue, the persistent issues with existing functionality, the bugs that arise and take a year to get fixed. Its been frustrating to say the least. Pros That it's cloud based, and helped our organization modernize. Cons The service, hands down. It takes days and weeks sometimes for tickets to be responded to. We've had tickets open for years that impact the usability and administration of the system. Tickets sent to engineering get lost in the void so much that its a common jest among the Fluxx user communities. I often have to reach a point of frustration where I am emailing our Fluxx representative before movement is made. And still, most often the response is that 'its with engineering'. Review Source Response from Fluxx May 19, 2022 Dear Ryan. Thank you for your feedback and for being a valued member of the Fluxx community. Our customer success team is aware of your concerns and will reach out to you shortly. We take pride in our customer service that other Fluxx users praise and want to find a path to resolution with you. SS Silvana S. Grants Manager Non-Profit Organization Management Used the software for: 2+ years ### "Grants Manager Review" May 20, 2022 3.0 I like that I can use it from anywhere as long as I have an Internet connection. The complaints about the search capabilities have been ongoing for many users. It's fine for what it is, but I’m not a fan of its business model of wanting users to become self-sufficient and knowledgeable. It's no accident that larger foundations using Fluxx have hired former Fluxx staff to maintain Fluxx at their foundations. That's not an option for everyone. I am not a programmer, nor do I wish to become one, so I'm frustrated with the lack of customer support. Pros I think it serves its purpose and functions as it's supposed to so we can manage our grant records. I don’t love it and I don’t hate it. Cons Lack of search options. Straight forward field names. Convoluted filters. Fluxx is not always intuitive for new users, and many staff have a difficult time finding what they need. Many features are limited and unless we get creative they do not lend themselves to automation. Review Source Response from Fluxx May 24, 2022 Dear Silvana, Thank you for your feedback and for being a valued member of the Fluxx community. Fluxx was created to empower our users to grant the way they want. There is virtually any limit to what you can do with your system and our customers tell us "we have not reached the limit of the tool". There are many resources to get help should you need it: knowledge base, support, training, our annual user conference and our award winning user community. Also, your customer success team is here to guide you, please contact them at any time for help! FH Faye H. Grants and Programs Coordinator Hospital & Health Care Used the software for: 2+ years ### "Great for customization" May 2, 2022 4.0 Overall, I enjoy using Fluxx and have found it easy to use after being trained and having been the administrator for a while. Now that I understand how the system works, it's easy to troubleshoot and customize features to our needs. However, for new users on the grantee and employee side, it can be a bit tricky to figure out. There are certain features that I wish could be improved, like financial reporting, reporting out on impact, and types of data collection. Pros As the admin user of Fluxx, I like all the customization features of Fluxx that allows us to create a grant application that perfectly matches what we want to collect. The ability to customize applications and reports as an admin user is great, and I like the independence of using the system without needing technical support from Fluxx. The same goes for troubleshooting issues - the admin panel is overall easy to understand after you have been trained and used it for a bit. Cons The reporting features or methods of measuring impact data are not as strong as I would like. In order to learn more about our grants, we have to either do an excel export manually or create an AdHoc report to show data. AdHoc reports are a bit tricky to set up, and still end up in an excel format instead of a summary card on Fluxx. I would like a better way to report on grants, and share reports or impact data with leadership at my organization. Fluxx is also not easy for all to understand if users are not tech-savvy. It might benefit from working through some kinks and being a little more user friendly on the grantee side. Review Source Response from Fluxx May 9, 2022 Dear Faye, thank you for being a valuable member of the Fluxx community. You will be pleased. to know that we are rolling out a brand new reporting and analytics capability soon. We will make sure to connect with you and get your feedback! JL Jason L. Grantee Relations Associate Non-Profit Organization Management Used the software for: 2+ years ### "Solid & Versatile Grantmaking Platform" May 5, 2022 4.0 Pros Fluxx is such an easy product to use and it lifts so much of the burden off of foundation grant admins and grant applicants. Crowdsourcing techniques through the Fluxx community is a wonderful way to innovate our work. Cons There are slow downs from time to time and I wish there would be quicker support to resolve bugs. Review Source Response from Fluxx May 19, 2022 Dear Jason, thank you for your feedback and for being a valued member of the Fluxx community. We are hearing your concerns and are thriving to constantly improve our processes to get you the support you need. If you have any issue, please contact your customer success manager to find a path to resolution. AR Adam R. Executive Director Philanthropy Used the software for: 2+ years ### "Fluxx works" April 29, 2022 3.0 The system works best when it is in the background doing its job and doesn't require much energy or attention. For the most part, Fluxx meets that need. Pros Consistent performance, good uptime, simple data visualization and organization. Cons Complex upgrades, inconsistent customer support and engagement, overly complex in some areas. Alternatives considered [Submittable](https://www.capterra.com/p/158382/Submittable/) Reason for choosing Fluxx Grantmaker Greater customization, seemed to be more robust at the time, had colleagues that were using. Switched from [Bonterra CyberGrants](https://www.capterra.com/p/93731/Bonterra-Grants-Management/) Inadequate performance and service by Cybergrants. Review Source Response from Fluxx May 19, 2022 Dear Adam, thank you for your feedback and for being a valued member of the Fluxx community. We are hearing your concerns and are thriving to constantly improve our processes to get you the support you need. Please contact your customer success manager to explore ways other Fluxx users are leveraging to make their grantmaking easier. EM Erik M. Data Associate Hospital & Health Care Used the software for: 2+ years ### "Functional and not terrible" May 20, 2022 4.0 I wasn't involved with the selection of Fluxx, and only started at the organization after it had been widely implemented. Thus, I can't speak to business problems it fixed. Pros It works. It's reasonably easy to learn and use for a wide variety of populations. Cons The support provided by the developers is so slow it may as well be nonexistent. We were promised multi-language support when we were being sold the product but, years later, they are only starting to roll it out with an associated surcharge. Table fields are great for data entry in Fluxx itself, but when you try to export the data in a spreadsheet, it's a mess. Review Source KT Kathleen T. VP Scientific Operations Non-Profit Organization Management Used the software for: 1-2 years ### "Fluxx Grantmaker for Non-Profit Grantmaking" April 29, 2022 4.0 We open requests for proposals continuously throughout the year, and have about 200 active grants at any time. Fluxx is able to scale with our needs quite well. While building new functionality in Fluxx requires a technical learning curve, we've had good luck with Fluxx service support. Pros The degree of customization, as well as customer service and support for Fluxx are strong selling points. Cons Using the admin panel to customize Fluxx features requires a fair amount of training. I was worried about this initially, but found that Fluxx has several options to provide user training and/or consultation. Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) We needed more specialized grant management features than were available from Blackbaud. Review Source Response from Fluxx May 19, 2022 Dear Kathleen, thank you for your feedback and for being a valued member of the Fluxx community. If you need additional help for training our customer success team is here and happy to help SW Sean W. Grant Manager Philanthropy Used the software for: 6-12 months ### "Fluxx in depth Review" August 23, 2023 5.0 Overall, I don't have a real complaint about the products. There's always more customizing we could do but we have also reached a place of "efficiency" and if we need to become more efficient, Fluxx is flexible enough for us to do so. Pros The ability to customize the system to the exact needs of our staff all while still being visually pleasing and efficient. Cons At first I found it not to be "as intuitive" as I thought it should be. Review Source VJ Veronique J. Project Accelerator Health, Wellness and Fitness Used the software for: 1-2 years ### "Versatile but complex software " May 4, 2022 3.0 Pros The functionality of the software is huge. Cons Fluxx takes an inordinate amount of training to grasp its full functionality. The system is complex and I have not found it to be intuitive, as evidenced by the multitude of basic questions exchanged in Fluxx Users' General Digest weekly email. Most of the higher functionality of the system requires quasi programming knowledge and small errors can result in huge disruptions to the system. As a result, our organization has not used the platform to its full capacity, and because of its complexity, employees turn to their Admin for information rather than use the system themselves (grant management support is a small fraction of the work we do). Overall, Fluxx is NOT user friendly either for admins or grantees and I see its value only in supporting large grant-making organizations with dedicated staff, who use this platform on a daily basis, and have the capacity to fully leverage its versatility. As Fluxx programs are customized for each client, I've seen organizations having to produce their own 10 page booklet to instruct grantees how to use the system, which speaks to both its complexity of use and to the lack of templated training guides. Any enquiry from the help desk takes a few days for resolution, and charges are quickly presented for more personalized help. Reason for choosing Fluxx Grantmaker n/a Review Source Response from Fluxx May 19, 2022 Dear Veronique, thank you for your feedback and for being a valued member of the Fluxx community. Fluxx was built to empower changemakers to meet their specific needs and we provide our users with best practices to guide them towards an optimal use of their system. Virtually any change in Fluxx can be made through configuration and more advanced coding is to the system what macros are to excel: available if you want it, not required if you don't. You have multiple resources at your disposal to navigate the power of Fluxx: Knowledge base, support, user community and your customer success team is always here to help. Talk to a Capterra advisor for free and get results within 15 minutes.