Who Uses This Software?

My PT Hub is used and trusted by over 55,000 Personal Trainers, Nutritionists and Fitness Professionals from all over the world. My PT Hub is perfect for both face-to-face and online clients.


Average Ratings

1446 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month
    See pricing details
  • Pricing Details
    GBP, USD, CAD, EUR & AUD Accepted. Pay Annually - SAVE 25%
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • My PT Hub
  • www.mypthub.net
  • Founded 2015
  • United Kingdom

About My PT Hub

My PT Hub is an online web and mobile application, enabling personal trainers & fitness professionals to manage their clients by creating customisable training and nutrition programmes, whilst tracking their progress and achievements. My PT Hub has been designed by Fitness Professionals, for Fitness Professionals to make sure you get everything you need. You and your clients can access the software, anytime, anywhere from any device (iOS and Android)!


My PT Hub Features

  • Attendance Tracking
  • Certification Tracking
  • eCommerce
  • Exercise Library
  • Fitness Assessments
  • Fitness Plan
  • Nutrition Program
  • Payment Processing

My PT Hub Reviews Recently Reviewed!


love MY Pt Hub

Dec 03, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Loves:

Increased my profits and helps me deliver a professional product to my clients.

i love that i have so many options to help all my clients.

i love your pre-made workout plans and would love to see MORE it really is super helpful and makes putting together programs AMAZING!

i love the how you can track, before and after photo features!

I love that you have the option to use your own fitness brand for icons and you can custom the colors.

i love the scheduler! would be cool to be able to have more that 2 options for workouts in a day. (some of my bodybuilding clients have several different body parts they work on in a day and i like to spit the body part workouts up into separate workouts. (so i can also use them for other clients as well)

Cons: It be great if the nutrition part was a little more updated. It be cool if it could integrate with My fitness pal or (evolution nutrition) i actually think that be an amazing integration.(i know that some of my trainer friends use trainerize and that's one of the functions they love best about that program. (i also use Evolution nutrition just because it's so much easier to create meal plans and time efficient. the logging of the nutrition is somewhat inconsistent for my clients... They say its extremely time consuming and then it wont save sometimes and then they have to go back and do it all over again.

(would love to have more Marketing info)

Overall: My overall experience has been great! from costumer support to the day to day tasks that Pt helps me accomplish! i think you guys are ahead on the Online PT game! Always look forward to seeing what you guys come up with next!

Vendor Response

by My PT Hub on December 05, 2018

Firstly, I would like to say thank you for taking the time to write a in depth review on My PT Hub :)

We do not want our trainers having to integrate with another software, we want everything to be in one place!

My PT Hub has the worlds largest verified nutrition database which will allow your clients to log all their food items and you will be able to track this. We will be looking always o make improvements to this area.

If you ever need any help at all, just remember you can pop us an email at support@mypthub.net, or you can check our Youtube channel for all the videos we have created and also our FAQ's on our support portal.

https://www.youtube.com/channel/UCQfaOHrgP_QGU-E4Anx_4jA/playlists

https://support.mypthub.net/knowledge-base/

Great Features for a Decent Price

Oct 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The features far outweigh competition: Trainerize, NASM Edge, etc. Unlike the others, you can fully run your business from this one program without having to supplement with other software. This makes it easy for trainers who barely have time to work in one program, let alone 5. Their support team is AWESOME. Even with my most difficult of issues, they've been very happy and quick to help. That alone is worth choosing them over others.

Cons: The software is good. A few minor issues with the user experience on the trainer and client portals by having to do a LOT of clicking to get some simple tasks done but nothing too drastic to complain about. I have also had the issue with the app closing out on me and clients while recording workouts but not often. My issue, however, was that I've been a customer for a couple of years and renewal time was...interesting. In short, their upgrades aren't quite "add-ons" and instead create a brand new agreement at the current full rate, up front. I hope they find a way to make going from one tier to another a prorated "add-on" rather than a prorated "new agreement." For the time being, they did assist me with this process, though and I am happy with the outcome.

Overall: Their customer service is VERY quick and 99% effective. They will work with you to figure out your issue and I love that about their company. The features are AWESOME though they could use some improvements on functionality to improve the user experience. The features come often which is sometimes an issue when they haven't fixed other concerns but it's awesome to know they're keeping up with current needs in the fitness industry. I've used other training software and this is still my favorite!

Vendor Response

by My PT Hub on October 25, 2018

Hey Tatiyana, firstly thank you for taking the time to write an in depth review on My PT Hub!

It is great to hear that all the features outweigh other personal training apps and we thank you very much for saying our support team is awesome, I will be sure to pass on the message! :)

If you head over to out support portal, you will be able to check our FAQ¿s, contact our support team and even raise any feature requests!

https://support.mypthub.net

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Imperfectly perfect for my business

Oct 16, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: With other software like Trainerize, which is lacking in features, as well as MindBody, which charges way too much for their price tiers [I'm a one man operation. Can't justify their prices which are tiered toward entire gyms with members.

PtHub isn't perfect. The exercise library is redundant, but they do allow you the option to tweak to your needs. I've asked the last two years to implement a caloric needs calculator [which is a simple code job] to no avail. That's the only issue I have, which would make it much more easy for my clients.

The ability to add files to "schedules" doesn't work, as most clients never can access the file, as it doesn't show up in their "my files" section.

Not user friendly in the least, from both ends. Although the client UI has improved drastically since.

However, this app and software is the best bang for your buck on the market. I probably will switch after my final renewal as my business grows, to a better platform which hopefully has a more user friendly interface for my customers.

That being said, implementing sessions, workouts, nutrition plans, etc. is easy. The clients love, like or tolerate the app. Nobody hates it.

I give it 5 stars because it's the best price for my needs at the moment, and I'd recommend it over all other software options because of all the features you get for the pricing.

Cons: Cons listed in the above section, but there are software glitches throughout the app from the trainer side. Clients' workouts just disappear after they log them. The app crashes randomly on their end.

Overall: It allows those who didn't have access to me to now have my programs in their hands. Their workout and schedule platform and the way it's set to sell packages is amazing, as I've sold several programs through the app for online training. The video library and exercise descriptions are barnone above the rest.

Vendor Response

by My PT Hub on October 24, 2018

Hey Justin, firstly I would just like to say thank you for taking the time to write an in depth review!

My PT Hub has over 7,500 exercises, however, if there are any you are unable to locate, you can always create your own custom exercise with your own video :)

https://support.mypthub.net/knowledgebase/how-can-i-create-a-custom-exercise-2/

When you add a files to a schedule, this will not show on the clients file section, this will just appear on the schedule on the day for the clients to download. My PT Hub will be making some very large changes over the coming months which may really benefit you as a trainer and your business.

We will be sure to keep you posted on any updates that become available.

Please also remember that if you need any help or would like to discuss any of these issues you are having, please do book an appointment to speak to one of our team!

https://support.mypthub.net/book-an-appointment/

Best app so far

Sep 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is the best app i've used so far. Theres just a few things that could help improve this.

1. I love that you can have your own logo/branded app. Its a same you can't search for the brand name on apple store though

2. Theres many set nutrition plans and workouts, even though I haven't used any, i think this is good

3. You can sync your calendar so that booking come up on your phone calendar

4. email notifications for each booking or change of booking.

5. Instant messages are there

6. clients can log there food/food diary

Cons: 1. before they upgraded, when you entered the amount of weight and reps it would duplicate automatically when you press another set. Now you have to enter the whole thing each time. You want to do as little as possible while you're with your client.

2. You already pay so much for the app and they still take a fee if clients purchase a package (sessions) using the app. I lose a wapping £30+ when my clients get a package

3. The notifications are coming up on my clients app but they aren't seeing anything when they click into notification. Its always empty

4.Doesnt work with apple watch

5. Cant add notes while in a session. Only when the session is complete

6. Sometimes the whole session disappears while mid through the session. So you have to log the whole thing again. This has only happen a few times. But is extremely annoying when it does happen.

Overall: Other than that the app is brilliant and the best Ive used so far. Overall I think it is easy to use once your browse around once or twice. I would like to see the cons get fixed and then I would give it a 10 out of 10

Vendor Response

by My PT Hub on September 12, 2018

Hey Vanessa,

Firstly, I would just like to say thank you for writing a in depth review on My PT Hub and that we are the best personal training app you have used!

When you enter a weight and reps to an exercise, it will then populate when you add another set so you do not have to write it out again. A percentage is taken from each payment, this is what is charged by the bank, however, we are hoping this will be reduced! We currently do not integrate with Apple watch but this is something we will be looking into in the future :)

My PT Hub will be making a lot of changes in the near future, so if you keep your eyes peeled, we will be sure to keep you updated.

If you need any help at all, please do get in contact with our support team at support@mypthub.net and we will be more than happy to help, Vanessa :)

Progressing nicely!

Aug 29, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It has the functionality to automate a good deal of my business. I love the messaging function as I feel it really helps me keep a pulse on my clients. The packages area is great, as is the nutritional component. I really like the updates to the labeling of the fields within the workouts as well. Bodyweight VS Reps vs Time options, etc.

Cons: It's still not altogether intuitive to use. Certain features should probably be grouped a little differently for ease of use, such as messaging within the client section, and making it possible to take notes on a client while in the workout. Also a major drawback for me is the way the app cannot be looked up in the Apple App Store by the users name or their business name as it can be in the android Google Play Store. This is a big one where I Phone customers are concerned. Just doesn't look as professional. Really hoping they can get that worked out. Other than that the default of kilos vs lb's is an issue I thought would've been remedied by now. I understand that it's a product native to the UK, but using it in the US it's a pain. I'm no programmer, but it seems like giving the option to have the default be switched to one or the other would be a relatively easy feature to add.

Overall: It's taken me some time to get used to and learn to navigate. However this is in part because it is so feature rich and dense overall. So from that vantage point I don't mind and expect a learning curve. The other reason as I mentioned earlier though is because some features are not designed as intuitively, or user friendly as they could be. I believe the changes are being made, however I also think in this day and age, they could definitely be made quicker. With that being said customer support is always great when I do get to speak to them.

Vendor Response

by My PT Hub on September 03, 2018

Hey Grady.

Firstly, thank you for taking the time to write your in depth review!

As previously mentioned, unfortunately, due to Apples change in terms and conditions Unfortunately, it is no longer possible to submit or update custom branded apps to the Apple app store. This is something that we would love to have!

My PT Hub as you have seen over the past few months has had some big changes and we will continue to improve the My PT Hub software to ensure it has everything a trainer needs to run their business :)

Keep your eyes on My PT Hub!

Aug 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - EASE OF USE : Once you've spent bit of time playing it becomes so easy to use and enjoyable.

- PAYMENTS: Payments can come into your account on the Daily! Weekly or Monthly & its super easy for your clients to input there details.... just send or txt them the share link to your program and your done!

- DESIGN: Super simple to navigate around on the laptop and the phone app looks even neater, my business colours integrate into the website & app so thats great also.

- SUPPORT & CUSTOMER CARE: Any time I've FB messaged My PT Hub they have got back to me within a couple hours and you are speaking to a real person.

- CUSTOMIZATION: I noticed there was an exercise thats not in the list that already comes with the software and adding your own custom exercise is super easy, Name it, Film It, Upload and add the exercise description. DONE (it was Frog Pumps by the way). Obviously add your own logo & can add your own business logo colours to the website and custom app. You can custom a lot of things on here.

Cons: - The website takes a little while to load at times... bit slow on occasions.

- Making a schedule can take some times be a bit time consuming, when you upload assign your own workout to set day it takes a while sometimes.

- Typing in a exercise name can sometimes show nothing i.e when I type "Treadmill" it won't come up but when i type "Trea" it would pick up treadmill when selecting and exercise.... just something that I noticed when making workouts. Im sure it can be an easy fix.

Overall: Great ! Innovative and I'm looking forward to the company growing and making new updates!

Vendor Response

by My PT Hub on September 03, 2018

Hey Reid.

Firstly, thank you for taking the time to write your in depth review on My PT Hub!

My PT Hub uses AWS servers which the likes of Amazon and Netflix use, so there should be no issues with speed when using the web browser. What you can do when you are wanting to create your own schedule, you can chose a schedule from our 'Find a Plan' section then you can simply edit the plans we have created for you to use :)

If you have any issues or questions please do pop our support team an email at support@mypthub.net and we will be more than happy to help you!

Brilliant product

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My favorite thing about the product is the ease of use for the client. The software looks very smart and has a lot of features. Being able to customize the app to suit your own branding is a big plus. I have trailed most of the competitors and this is the best by far as well as the cheapest. Win win!

Cons: There are a few areas I'd like to see improved in the software. I'd like more customization in the fields when programming. It's great being able to change sets and reps etc but I'd love to be able to add custom fields where I can add whatever metric I like. I often track RPE scale so having a section where the client can put in their RPE, for example, would be great. There are other things I track to so leaving extra sections as customizable would be great.

Another massive feature for me would be an area for clients to fill in a check-in form. I know the software has forms but it would be great if the same form could be filled in numerous times with the data being stored. Having seperate check-in forms for each week just leaves the overall form list cluttered.

Overall: My overall business relies on My PT Hub. That is how valuable an asset it is. With the addition of a few extra features, it could be perfect!

Vendor Response

by My PT Hub on September 14, 2018

Hey Cav,

Firstly, thank you for your taking the time to write an in depth review on My PT Hub!

We have recently updated the workouts section where you can now have RPE! I have added a link which will show you all about our new features :)

https://www.youtube.com/watch?v=dvS8ixwnIl0&t=1506s

If you head over to our support portal, you will be able to check out all our FAQ's, contact our support team and even raise feature requests.

https://support.mypthub.net/

Nice app for Online Coaches

Oct 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I switched to this app from Trainerize because it had some features I liked. I also paid for the app and then found out the itunes store doesn't let you keep the custom icon which I wasn't too happy about. The app itself is smooth and I get positive feedback form clients on the look and ease of use. I like that I can quickly push workouts and nutrition information to their phones immediately.

Cons: When it says "Deactivate" client it really means delete and erase. Some of the wording for it isn't logical. When a client has to miss a month it would be nice to have the actual ability just to deactivate temporarily. I had to rebuild a clients complete profile and nutrition/workouts when they came back. I'm not sure I will be renewing it as Trainerize was more user friendly on the back end and has made upgrades.

Vendor Response

by My PT Hub on October 11, 2018

Thank you for taking the time to write an in depth review on My PT Hub! We have now had to remove the 'Inactive clients' due to the new data protection law.

If a client has been deleted, the client will need to email support@mypthub.net asking to be reactivated as a client and for which trainer they wish to be reactive too!

If you ever need any help at all, just remember you can pop us an email at support@mypthub.net, or you can check our Youtube channel for all the videos we have created and also our FAQ's on our support portal.

https://www.youtube.com/channel/UCQfaOHrgP_QGU-E4Anx_4jA/playlists

https://support.mypthub.net/knowledge-base/

Great software, great price.

Sep 19, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: - You get a ton for a low price.

- The macro calculator helps when you're updating a large number of client plans.

- The new class/event booking feature is very helpful.

- They are very open to feedback and suggestions

- Always updating

Cons: - App is not as user friendly as it could be

- Client Help videos are only available through a web browser and not through the app

- Some features, for example: updating height, are only available through the web browser

- App doesn't have all the features that the web browser does.

Overall: I'm able to scale my online training business with My PT Hub. I can handle a lot more clients than I would be able to take on if I was still using email and excel docs. Customer support gets back to me promptly whenever I have any questions.

I do like My PT Hub overall, but wish the mobile app did everything that you can do on the web browser. Don't get me wrong, you can do a lot on the app, but there are a couple features that have yet to be added. I don't expect to wait long though, they roll out updates pretty regularly.

Vendor Response

by My PT Hub on October 08, 2018

Thank you for your in depth review, it is such appreciated!

At the moment, there currently are a few features which are on the web browser and not on the app, but this is something that we would will be looking to changed in the near future to ensure that everything can be done from the app :)

If you ever need any help at all, just remember you can pop us an email at support@mypthub.net, or you can check our Youtube channel for all the videos we have created and also our FAQ's on our support portal :)

https://www.youtube.com/channel/UCQfaOHrgP_QGU-E4Anx_4jA/playlists

https://support.mypthub.net/knowledge-base/

Capterra loader

MYPTHUB

Aug 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What can I say , I have been with MYPTHUB since the beginning it seems and I love the way they stay ahead of the times and technology, plus they care about the customers and take care of you any way they can... I love everything about the services they offer as it is way ahead of any other personal trainer software. You def will love this product for all the needs of your fitness business and all our clients love it almost as much as we do, the features and ease is top notch!!

Cons: Honestly with how fast they adjust and build up the program to fit the needs of the user, I cant say that I have any cons at this time.

Overall: We are solving issues with customers that travel and cant make it into the gym to work with us due to work, MYPTHUB allows us to train, motivate and keep focus for our clients on the go. We have found that many clients have had issues with many other software due to lack of direction but with MYPTHUB the directions are laid out so well that before we can assist with a question on how to, the customer is able to find a video that helps them find the answer. Try MYPTHUB and you find that no other compares.

Capterra loader

Bang for the Buck

Oct 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The versatility and the customer service. It incorporates nutrition planning and exercise in one place. I can create my own forms and pretty much go paperless. My clients probably will not have to use three or four apps but still need at least two. I can train in person, online and hybrid clients. These are just the highlights.

I tried out several other platforms with questionable customer service. These guys were on it though, With online chat, youtube videos, and even scheduled phone service.

Cons: Not all inclusive and very little integration with other apps. The biggest thing I was in search of was incorporating heart rate monitoring into the platform. Some other companies do but they are outrageously priced. I can handle my clients uploading screen shots of their graphs for now. Hopefully it is in the near future.

It would be great if other apps from popular fitness tracking devices could integrate into PT hub in order to add even more personalized service for motivation to my clients

Overall: It gets rid of all this paper I have. it will increase my productivity by allowing quicker searching and access to clients workouts.

Vendor Response

by My PT Hub on October 15, 2018

My PT Hub want to have all features available for trainers which includes more integration with other softwares, which we will be sure to keep you updated!

If you ever need any help or just have any questions about the software, please do get in contact with our support team at support@mypthub.net and we will be more than happy to help :)

Review of My PT Hub

Sep 05, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software has a great all round service for my needs and of my clients. I love the fact that you can customise it to make it seem like you have designed the app yourself. Comes across really professional to potential clients

Cons: Interface and usability could be a little better. The navigation around the software its that user friendly and some clients need a lot of help and guidance in using it.

Overall: My overall experience is great because I am condensing everything into one place. I love that it can take payments and can sync it with my website, send payment reminders. Its takes the awkwardness out of telling a client that they need to pay again. Also I love that everything links together so its easy to use. The accountability is much higher with clients as well, as I can see when they're logging workouts and how they're progressing.

Vendor Response

by My PT Hub on September 07, 2018

Hey Sian,

Firstly I just want to say thank you for taking your time to write a review!

It is great to hear that you love the fact you can customise the app and that it is professional :)

We have a Youtube channel which has a bunch of videos for both you and your clients can check out to help navigate through the My PT Hub software!

https://www.youtube.com/channel/UCQfaOHrgP_QGU-E4Anx_4jA/playlists

Also, please do pop us an email at support@mypthub.net and we will be happy to answer any of your questions

Capterra loader

Happy long term user / trainer

Sep 26, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that I can add in many custom exercises. I never have to worry about anyone being shown the wrong exercise. The workouts are easy for my clients to follow & log in the weight & reps etc that they used. MY PT Hub has also constantly updated & improved it's functions so it's always getting better too.

Cons: I wish I had a way to have clients workouts progressions of weight / reps planned in. This might be a feature of the platinum package which I haven't had.

Overall: I'm predominantly am 1-1 personal train & I love using the app to help my clients with their workouts on other days. I can often still sell programs to people that don't train with me regularly. It also has helped my with my semi-private training, I can have multiple clients training all at once following a totally personalised program for them.

Vendor Response

by My PT Hub on October 09, 2018

Firstly, we would like to say thank you for your in depth review of My PT Hub :)

We have a feature called the 'Scheduler' where you can schedule your clients workouts and put in their progressions workouts also, the following link will show you all about it:

https://www.youtube.com/watch?v=YHJ7ENsbB18

Like the one stop shop idea

Aug 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Like that all aspects of my business with training a client can be in one software. communicating, programs, forms, payment plans.

Cons: Thought I was paying for the full software, but it keeps changing and having to purchase more. Would like to know that I have all of the features and then I'd be able to use them all without limitations each time I look at the various options. Embarrassed with the software sends out a message to a client that their schedule for a session at an odd time. been told it's the time zones and that the software was upgraded which caused it. Hate telling clients that it's a software issue.... I look lame and unprofessional. Initially I believe I had purchased the whole software (full version), but the nutrition appeared to be very limited.

Overall: Client was initially impressed with the professionalism that it had when she first started... some glitches have since stopped me from using it... as she had commented about these glitches. On an overall concept, I like the idea of the software. I will persist for another few months to get the full version now that I have upgraded again....

Vendor Response

by My PT Hub on September 03, 2018

Thank you for your review!

We have released some powerful new features such as group bookings and classes so that your clients can book themselves in. My PT Hub is by far the most affordable personal training software on the market and in the near future you will see some more changes :)

In regards to the calendar, if you are having any issues, please do pop an email to support@mypthub.net and we can always look into this for you!

My PT Hub has the world largest verified nutrition database which you can create nutrition plans to assign to your client, they can log their food items by searching or using the barcode scanner.

Great Software

Sep 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like all the features this software has. I use this software for my clients and it is easy to navigate through. The customer service for this is also amazing. My absolute favorite thing is that once you purchase a subscription, they can customize the app to your logo.

Cons: I didn't like that once you "deactivate" a client, it deletes them. It really is time consuming when my client comes back to train with me and I have to start them over. All of their previous information is gone. There should be a way to reactive them without having to restart them.

Overall: Overall this software has been amazing. It is easy for my clients and I to navigate through. If I ever come across any issues customer service is always quick to respond.

Vendor Response

by My PT Hub on October 10, 2018

If you 'Deactivate' a client, the client will need to email support@mypthub.net asking to be reactivated as a client and for which trainer they wish to be reactive too and we can do this for them and it will recover all of their information :)

We are gad to see that you like all the features of My PT Hub, there will be more to come!

Tried a lot, this is the best...

Aug 18, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: My favourite part of this software is the fact I can monitor clients from their own training sessions and measurements they take themselves. This enhances the transparency of what I do and shows I have nothing to hide when coaching them. The nutritional aspect of the software is fantastic too so I can switch up a clients food via my phone as well as my desktop or laptop... Making me much more efficient at helping any client that needs issues addressing.

Cons: The thing I disliked was the fact that the mobile apps don't have a results tracker, I think this would be a huge addition for future updates so clients can just fire up the app and check graphs relating to there goals etc....

Overall: My biggest headache initially was the amount of paperwork I accumulated due to logging clients workouts and of course taking measurements.... The streamlined nature of this software helps me so much in staying organised and in touch with everyone with minimal effort. It leaves me far more time to spend helping people out.

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My PT Hub Review

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All the upgrades and all in one service. This is the first app/training platform that I've found that has everything you need to be a successful trainer.

Cons: I guess if I have to nitpick it could be prettier?

Overall: So I originally started with MyPTHub as a new trainer in 2016. As my business grew, the features just simply couldnt keep up with the needs to serve my clients the way I needed. Eventually, I ended up owning a gym in a short period of time and needed features the new company were still developing. Sadly, I had to leave, but that also came with apps that costed crazy amounts of money.

Fast forward two years and here I am. Back and so impressed with what this company has done to improve the trainer/client experience as well as service their businesses. You have a lifetime customer!

Vendor Response

by My PT Hub on October 15, 2018

Thank you for your kind review, Jannae :)

It is great that My PT Hub has everything in one place for you and your business and it is always great to hear we have a lifetime customer!

If you ever need any help and at all, please do pop us an email at support@mypthub.net and we will be more than happy to help.

LOVE THIS APP EVERY COACH NEEDS

Jul 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: EVERYTHING MANAGING MY CLIENTS PROGRESSION. Watching daily activity so i know they are staying on track. best software for coach and I've tried them all

Cons: WISH MORE ANALYSIS DATA. so I could see the data and graph of clients progressions.

wish there was a easier way to view information. sometimes it doesn't save and app shuts off

Overall: select a weight and lift as many reps as you can until you cannot do 1 more rep in good form.

Very important: lift SLOW. We use muscular tension while others in the gym use ego and speed

Lift the weight: 3 seconds to LIFT

hold: 1 second PAUSE stopping just short extension

lower: slowly lower the weight for about 4 seconds

One you weight becomes too much and you cannot complete the lift without cheating, lifting fast or breaking your form. slowly lower the weight and rest for 30 seconds before your next set

Vendor Response

by My PT Hub on July 17, 2018

Hey Sj!

Great to hear that you are loving the app! :)

With exercises you add to a workout, you will have the option to add a note, so you can put any additional information about that particular exercise. In the clients profile we have a 'Results Tracker' here it will show all of your clients information and will show in a graph format!

If you need any help, please do get in contact with me at support@mypthub.net.

A wise investment for my company

Aug 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use and intuitive interface have made the purchase of the software a god send in managing my clients. The ability for me to view their nutrition plans anytime and place prior to meetings means I'm fully aware of there current situation and can advise them there and then. The updated workout plans with tempo and rep range feature makes it so much easier than referring them to the notes section.

Cons: Sometimes can be a little slow in loading pages (more so when using Windows on my laptop rather than on my iMac even when at home on the same wifi connection) which makes it frustrating at times. Especially if the web page times out and I loose data I'm mid way through inputting.

Overall: Overall, My PT Hub has streamlined the way in which I manage my PT clients. No more endless folders with each of their workouts, meal plans, measurements etc and remembering which folder to take in which night. The entire process at my fingertips! I feel it has added a more professional touch the service I provide. The client is able to log there workouts and meal plans on the go which they feedback to me gives them accountability as they know I'm watching!

This rocks!

Oct 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use:

using this software has been easy from the start, it's simple and straight forward. Quick to add clients and design schedules for them.

The best thing is the scheduler feature, along with the client result tracker.

I can create a schedule for a client, assign my workouts and nutrition plans to specific days as well as rest days or check ins and this will then send the client reminder each day on what it is they need to log that day! This has been SO powerful for me and my clients, helping to keep them on track.

Cons: At the moment i book in my clients for their sessions via the platform, the ability for clients to book themselves in would be the icing on the cake!

I have mentioned this to the team and they have let me know that this is something their development guys will be looking into so I look forward to that!

Overall: Automation of client check-ins, streamlining my business and more. I LOVE this!

Has been so helpful to my clients and feeling like I have something professional to offer them!

Jun 22, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the new scheduler. Makes everything so much easier especially getting people to progress. I also like the picture taking ability but it's a bit challenging for everyone to get it. Perhaps something where they have the option to not let me see the photos would motivate them to take it.

Cons: It's a bit difficult to assign Programs to new clients and make it easy. If there was a way of mass selecting but also mass changing weights that would be nice. The biggest problem I face with the software is that I'll assign a weight to someone and when they progress they'll change it but I won't know which ones they change. If I could get a notification everytime someone changes their weight during a workout so j can change it in their program that'd be so useful!

It is ALMOST perfect

Aug 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Unlimited clients is always a plus. From the coach perspective, it is relatively easy to work and create what you need.

Cons: The overall process of scheduling and progressing workouts is agonizingly slow.

The scheduler needs to have the ability to schedule a workout over an entire month without having to click the day, then click add a schedule, then search for the workout, then add it. Simply using a full month calendar and clicking what days you want a workout on is a feature on other software and it makes things much faster. Along with this, it appears that the only way to progress a workout is to either duplicate and create an entirely new workout from the existing workout, edit it, rename it, then use that in the already painfully slow scheduling process. Or, go duplicate a scheduled week, and then go in and open each individual workout and edit it that way.

Either way, you are spending FAR too much time scheduling and progressing workouts for a single client.

Vendor Response

by My PT Hub on August 31, 2018

Thank you for your review, Brian!

It would be great to discuss some of these points with you over the phone so we can help out :)

I have added a link below which will allow you to book an appointment and see if we can speed up some of these processes for you.

https://support.mypthub.net/book-an-appointment/

Thank you!!

Sep 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to have unlimited members with easy use for most users.

Cons: It does not record the workout history for the user to be able to view easily whenever they want.

Overall: I have been able to offer the members of a condo gym a "free membership" to use my online training programs. I have been able to cut down to just one day of training for my clients a week.. with them using the app for 2 workouts on their own .

Thank you!!

Vendor Response

by My PT Hub on September 17, 2018

Hey Maile,

thank you for your review!

When your client logs a workout, both you and your client can view the workout they completed under the recent client activity feed :)

Also, when your client logs a workout, if they then do the same workout they can click on the clock icon next to each exercise and it will show you the history!

If you need any help, please do contact our support team at support@mypthub.net and we will be more than happy to help.

Great software!

Aug 02, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It gives me direct access to understanding my clients patterns for working out and nutritional intake.

Cons: minor stuff.. but, I wish the software can show my company's logo on the apple app store and not just the google play store. It would make the consumer interest in the product more interesting to say type in my company's name(iKengaFit) in the app store. Instead I have to tell them to download MyPTHub in the app store which takes away from my businesses visual outreach to the fitness industry through apple products which is a primary commodity in America.

Also, the timer on the workout template doesn't make a sound for my clients even when they have their phones sound on.

Overall: My outreach to clients is much easier. It takes away the reliance on email communication and centralizes all my client's information.

Vendor Response

by My PT Hub on August 06, 2018

Unfortunately, due to Apple's change to their terms and conditions, it is no longer possible to submit or update custom branded apps to the Apple app store.

The iOS app process in place which allows iOS custom app customers to log into the 'My PT Hub' app and replace the icon with their custom app icon. This is the new iOS process as requested by Apple.

Our app team have had numerous phone calls with Apple, however, they will not budge on this, we hope one day this will change!

If you need any help, please email our support team at support@mypthub.net :)

Best software for personal trainers

Nov 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Client Booking system

Makes you look more professional

Cons: The booking system only accepts 1 hour slots of the clients. I would like to see a feature that you can select how long each session is going to be for the clients.

The application on iPhone is not really branded.

Overall: Excellent. If they add the above features it will be perfect

Vendor Response

by My PT Hub on December 04, 2018

Unfortunately, at the moment when you book a one to one session with your client, it only gives you the option of 60 minutes.

However, what you can do on our new feature and on the unlimited+ subscription you can create an event and for example call it 'PT Session' which can choose the duration. Once created, you can then add this to your calendar and clients book themselves in or you can do it for them :)

I have attached a link to show you all about events.

https://www.youtube.com/watch?v=dvS8ixwnIl0&t=19s

If you would like to any help or have any questions please do contact our support team, just pop an email to support@mypthub.net and we will be more than happy to help

PT Hub is feature rich and I like this a lot. It is a bit laggy and sometimes confusing for clients.

Jul 25, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the many features, this is by far it's strongest allure for me and my team. I also love that I can have more than one trainer on the platform and once you create a bunch of schedules you can just setup clients with those schedules, this is a huge time saver.

Cons: It is a bit confusing. Some of my clients I know have been completing their work outs but seem to miss checking them off complete. Also the scheduler is a bit tricky to navigate. I also would like to be able to upload my own videos in the exercises descriptions when creating my own exercise that isn't currently on the platform.

Overall: It enables me to communicate with my personal training clients and give them a nice and clear work out plan that is easy to follow.

Vendor Response

by My PT Hub on July 26, 2018

Hey Daniel!

You can create your own exercises which you can add your own description and videos, the following link will show you how :)

https://support.mypthub.net/knowledgebase/how-can-i-create-a-custom-exercise-2/

Also, if you or any of your clients are having and difficulty navigating around the software, we have created a Youtube channel which has both trainer and client tutorial videos!

https://www.youtube.com/channel/UCQfaOHrgP_QGU-E4Anx_4jA/playlists

If you get stuck with anything at all, please do get in contact with out support team at support@mypthub.net :)

my review

Aug 28, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: how easy it is to navigate and set up, how user friendly it is for the client, how much it upgrades over time

Cons: the food data base via the logging section if it was a little bit more like my fitness pal, the app would be perfect

and also the fact you cannot automate messages yet

the coin system i just dont get it

Overall: some times it bugs out , but its still great software

Vendor Response

by My PT Hub on September 03, 2018

My PT Hub has the world largest verified food database, which your clients will be able to log their food items by either searching or using the barcode scanner!

I have attached a link which will show you all about our credit system and events :)

https://www.youtube.com/watch?v=dvS8ixwnIl0&t=2s

If you need any help at all, Jake, please do pop us an email to support@mypthub.net and we will be more than happy to help.

Personal Trainer Review

Aug 13, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: - Multiple clients

- Programme feature

Cons: - Not so intuitive to change client measurements

- Payments not received straight away, and % taken by MyPTHub is too high

- Nutrition plan section could be better

- More exercises in workout builder

Overall: The app has been useful to manage my personal training clients, however did take a few days getting used to and I feel the client section needs some updating to make its clearer/easier to see your clients progress and update measurements. I also wish there was a separate selection box for warmups in the workout creator. Apart from that, I found the app fairly easy to navigate and the overall appearance of the app looks very pleasing to the eye. My favourite feature is the programme design and how it looks for the client when they decide to buy your programme, this has added to my professionalism as a personal trainer.

Vendor Response

by My PT Hub on August 14, 2018

In regards to the navigation around My PT Hub, we have created a bunch of videos and also FAQ's to help you get set up, this is for both you and your clients!

https://www.youtube.com/channel/UCQfaOHrgP_QGU-E4Anx_4jA

https://support.mypthub.net/knowledge-base/

To change a clients measurements, you simply go into the profile and hit the "+" icon and you will be able to change these :)

If you would like to book in a call to speak to one of our team then you can do on the following link!

https://support.mypthub.net/book-an-appointment/

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Trainer Review

Aug 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: My clients find it easy to understand how to operate and have all the basic tools in one spot.

Cons: The nutrition section takes entirely too long for me to create a diet plan and I wish it was a little faster. When I look at my clients info and it states they uploaded their macros, it never shows anything and they are having issues with it. I would like to also see the ability to add videos that are not for exercise. For example, I record cooking recipes and tips for clients and would like to upload those sometimes.

Overall: So far I like it because I can upload my personal videos for exercises or use the ones from the video library. It has aloud me to make money while in another country which is awesome.

Vendor Response

by My PT Hub on August 07, 2018

What you can do is if you do not want to create your own custom nutrition plan, you can head to the 'Find A Plan' section where we have created a bunch for you to use, which you can also edit and rename.

When your clients log nutrition, they will need to select the nutrition plan they will want to log against, then they can add their food items and view their macros.

You will be able to upload videos, photos, voice notes to out 'File' section which you can then assign to your clients :)

If you need any help with any of this please do pop us an email and we will be able to help you out, just email support@mypthub.net.

GREAT APP

Oct 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is packed with all the tools to run a successful fitness business. Its very user friendly for any all individuals. Clients can access their information easily from their computer on in the palm of their hand.

Cons: Having the custom app available on the iOS is a feature that I hope will be coordinated soon. Although it is up to Apple to make this feature available, it would be great to ensure that this feature is made available to all custom subscribers. Also having the ability to retrieve deleted programs may be a feature to add. Unfortunately when a plan is deleted, even if by mistake, theirs no archive to retrieve from.

Overall: Having the ability to create online training programs is a huge plus.

Creating and issuing meal plans.

Keeping track of clients and their progress.

The ability to accept payments.

Vendor Response

by My PT Hub on October 10, 2018

Hey Tony, thanks for taking the time to write an in depth review on My PT Hub :)

If you head over to out support portal, you will be able to check our FAQ¿s, contact our support team and even raise any feature requests!

https://support.mypthub.net

My review for My PT Hub

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: For my growing business I can really see the asset of using My PT Hub.

It will help me to be more diverse with the direction I want to go towards because of the software it offers.

I am finding it easier to plan for my clients.

Creating and editing templates make it easier and quicker for my busy schedule.

I can offer my clients nutrition plans from My PT Hub instead of using my limited time organizing this myself.

I like how there is no limit to my client growth because my future plan is to grow.

Cons: At this point in time and with what my business needs I haven't yet found any con's about this program

Overall: I have more time to plan future ideas. With My PT Hub I will be able to expand my business.

Vendor Response

by My PT Hub on October 10, 2018

Thank you for your in depth review, it is much appreciated!

It is great to hear that we can be good asset to your growing business and that you are finding it easier to use that your previous methods :)

If you ever need any help at all, just remember you can pop us an email at support@mypthub.net, or you can check our Youtube channel for all the videos we have created and also our FAQ's on our support portal :)

https://www.youtube.com/channel/UCQfaOHrgP_QGU-E4Anx_4jA/playlists

https://support.mypthub.net/knowledge-base/

Excellent and always improving

May 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: When I first started using it it only had a few workouts included and didn't have many features so I only really used it to assign my clients workouts easily as it included the videos. Since then it has been constantly updating and improving to the point where now I am able to run an online business alongside my clients.

Cons: I still think the excessive database could be better and should be able to upload our own workout videos instead of having to use the demo ones but other than that no faults

Vendor Response

by My PT Hub on May 15, 2018

Hey Claire,

Thanks for your review!

IF you head to your 'Workouts' tab, at the top you will have the option to create your own custom exercise, which you can attach your own video :)

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My PT Hub has been great so far. The software is very easy to use, clean, and appealing.

Jul 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is well laid out. The options and tools to apply to each client is immense and thorough. As a fitness professional, there isn't much more I think I really need.

Cons: So far, I can't really say there is anything I dislike. I'll admit I'm new to using the software, so as of now, I can only say that I'm still trying to figure out where everything is. By no fault of the developers though. I'm one of those people that skip tutorials and figure it out as I go.

Overall: For less than $/year, I'm able to have a branded web interface, branded app, and unlimited client files to track and store. The previous client management software I was using has been promising an app for over a year now and was costing me a few $/month for only up to 20 client spaces. Although it also had many available tools, with My PT Hub, I'll be getting much more for much less.

Vendor Response

by My PT Hub on July 10, 2018

Hey Michael,

Thank you for the kind review!

Its great to see that there is nothing that you dislike on My PT Hub and on the 19th July it is only going to get better! the link below will allow you to sign up to find out more :)

A link it would be worth you all having to save in your notes:

https://www.mypthub.net/special-event/

If you need any help with anything at all, Michael, please do get in contact with us at support@mypthub.net

Newly personal trainer or experience coach

Dec 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: you a 1-month free trial you, you can ask all the question you want and they already have them answer, you reach out and get online support, tips and advice are on the site, the staff that helped me every time was so kind nothing was too much to ask no matter how simple it was. most importantly they are not trying to sell you anything they want you to see how it fit with your business.

Cons: I am not a big fan of the result tracker when am trying to put update my clients result I have to write down I cannot do it while I am with my clients.

Overall: It one of the better fitness software I have used over the years. very easy to use if you never used one before.

Supportive and the best software out there by far! Love mypthub!

Oct 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Having trialed 4 different companies before signing up to My PT Hub i found they all lacked in one area which was vital to the running of my business. That was having everything in one place! As a trainer, the decision to utilise a software often comes down to wanting something to help manage your business/clients that's simple to use. my pt hub does exactly that and more.

Unlike a few others that require you to integrate with other apps/software companies they have everything in one place!

I trialed trainerize and ptdistinction but found the workout builders very clunky and slow.

Cons: There are no cons, my pt hub has been supportive throughout my entire journey with them and shown interest in not only my custom but myself as a person. A personal touch that most companies canbenefit from.

I currently book clients in for 30 minute 1-1 sessions which is not yet doable via the software but I know the team are working on this! :)

Ok software but it can be better.

Jan 23, 2018
2/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: Package Maker - It's real easy to build packages for clients

Scheduler - Keeps clients notified with daily workouts

Plenty of workout videos

Nutrition Log

Before and after photos

Features

Cons: The software can be very glitchy.

- Server very slow

- App shuts down during workouts (you lose all data)

- Calendar is a hit and miss - sometimes shows duplicates, shows wrong count sessions, very slow to come up...

- Messaging - can be very annoying (when sending messages to all at the same time, some people don't get it. Messaging is only in one place...so when youre looking at your client's finished workout and you want to message that client, you have to go to menu, message, look for client, type in message... so many steps especially when the app/software is very slow. Messaging should also be in the client's page and the hub.

- Workout Log - When inputting data, the cursor is sometimes off screen. lettering is too small. When editing during workout, sometimes it doesn't let you.

Exercise Library - Too many duplicates. I look at exercise history often but when theres so many exercises with different names its hard to figure out which one youve used in the past to see how much reps/weight youve done. example: biceps dumbbell curls and dumbbell curls... It needs to be cleaned up.

-Interface - Its very basic

- graph - It's always wrong.

- Fitbit Integration - Data is wrong.

- a lot more list...

My suggestion: Fix the glitch first rather than adding more glitchy features.

I really want to love this software, but I cant say that right now. I still have hope for this app in the near future. That's why i'm still a user.

My review.

Sep 11, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The best part of MyPTHub I would say that is the value for money and the customer service.

Cons: The features of program design have some flaws which are taking a long time to be fixed, if they do.

Overall: My overall experience is pretty good, this will be I think the 3rd year that I am using it and I have already recommended it to three colleagues but I would like the feature issues to be addressed faster.

I think it would be helpful for you to find a way to be more in touch with your clientele and their needs.

Vendor Response

by My PT Hub on September 12, 2018

Great to hear that you like both the price of My PT Hub, we have by far the most competitive price on the market!

My PT Hub will be going through some changes within the coming months, so make sure that you keep your eyes peeled :)

Great piece of kit

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything is in one place, making programming and management much more time efficient; it's also fully personalised to your brand for that added professional look.

Cons: Not all features are on the app yet - you still have to log in online to access the macro calculator etc.

Overall: Helps with client accountability and therefore retention.

Vendor Response

by My PT Hub on October 11, 2018

There are currently a few features which are on the web browser and not on the app, but this will be soon be changing :)

Great that it is more time efficient for you and your business!

If you would like to any help or have any questions please do contact our support team, just pop an email to support@mypthub.net and we will be more than happy to help.

Important piece to my training business and my clients love it!

Aug 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have used other fitness apps and this one is very user friendly. MyPtHub is continuing to update the software to make sure we are getting what we need.

Cons: I wish the built in Fitness and Nutrition Plans were not as good as I would hope. If they were able to upgrade those programs, I think this would be a one stop shop and be the absolute best fitness app you could possible want. Hire more Personal Trainers and RD's to help design better plans

Overall: MyPtHub is helping me stay organized with my programs and also helping my branch out into doing more online fitness training.

Vendor Response

by My PT Hub on August 24, 2018

Hey Derrick,

Thanks for your review! The nutrition plans we have create are just templates which you can use/edit/rename and more. However, you can create your own nutrition plans and I have attached a link to show you how :)

https://www.youtube.com/watch?v=OMpUkraLmr8

Affordable. Value add. Great customer service.

Jul 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Share programs easily. Build programs easily. Stay in touch with clients easily. Keep clients satisfied at all times even when they are travelling.

Cons: Video upload for custom exercises is slow and time consuming. A quick and easy way to add videos rapidly would significantly improve the experience and would help us scale our business quicker.

Overall: Client retention.

Vendor Response

by My PT Hub on July 19, 2018

Hey Brett!

When creating your custom exercise, you will simply just need to enter the workouts description etc. then you will be able to add a video from either Youtube or Vimeo, the link below will show you how :)

https://support.mypthub.net/knowledgebase/how-can-i-create-a-custom-exercise-2/

Remember that this evening we have a big My PT Hub update which will include NEW features, you can sign up on the following link to view our webinar!

https://www.mypthub.net/special-event/

My experience with PThub has been very positive. They have almost all the features I could ask for!

Jun 11, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease of workout building, coupled with the scheduler. Almost everything in the software is well thought out, and anything that it is missing, the people at MyPThub are working on adding! The customer service is also excellent. Being able to book a 30 min session is fantastic. I don't have to wait on hold for an undisclosed amount of time before I get help. Then on top of that, having support through email is an excellent way to add to the customer service!

Cons: There's nothing that I really dislike about the software thus far. I do wish, however, that I could post my availability for the week and that my clients could go into my calendar and book their own times. I also wish there was an option to set a package to be paid by cash/cheque/e-transfer, as this is the majority of how I get paid.

Overall: There are so many benefits. I have an easy way to track workouts and progress of my clients. I can schedule them in easily. My clients can easily see their own progress, as well as keep track of nutrition. The software also keeps track of my transactions which is super helpful as well!

MyPTHub is a great piece of kit that can be used on multiple platforms to track clients progress.

Jun 23, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to use it on both a desktop computer and a smartphone which is convenient for both myself and my clients. It is an efficient piece of software that once you have learnt how to use properly can save you a lot of time going forward. The new scheduler feature is a great addition that allows you to create a plan of action for your clients on specific days, and even at specific times of the day, which makes it clear for them of what they need to do and when.

Cons: It took a bit of time to get used to using the software, and at first it was quite limited in what it could do. However, over the past 12 months, they have done a great job in adding numerous features and upgrading existing ones which has been a welcome addition and what has made me decide to renew my subscription.

Overall: Making it much easier to be able to look after all of my clients. It is an all-in-one solution that keeps on growing.

Overall, its a good software with some really helpful features to keep track of clients and staff.

Jul 12, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: Fully customizable.

User friendly app.

Very Affordable.

Custom App Icon is a Nice Touch.

pre set workouts and meal plans

Client Profiles.

A very useful tool.

Cons: Can be a little glitchy at times.

App is a bit slow.

Slow response time from customer service. Being a UK company, the time differences are completely opposite so usually get response emails at 2 in the morning.

Vendor Response

by My PT Hub on July 18, 2018

Hey Quashawn!

To contact our support team you can pop us an email to support@mypthub.net and we will get back to you within 24 hours, also you can get us on live chat or even book in a phone call!

https://support.mypthub.net/book-an-appointment/

Remember that tomorrow we have the biggest update My PT Hub has had in 3 years, so make sure you sign up for our live webinar :)

https://www.mypthub.net/special-event/

Awesome App

Aug 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love these new features that Hub came up with. This is really helping me manage my PT business.

Cons: The bugs on the mobile app can be fixed, but otherwise, I have no problem with this.

Overall: These new features are so amazing. I really love the scheduling, and the group fitness features this program has. Overall, I have had a great experience using the app, and I'm glad to have it.

Vendor Response

by My PT Hub on August 08, 2018

Thank you for your review, Marcus! It is great to see that you you like the new features, we will have plenty more coming for you as well :)

If you every need any support, please do get in contact with us at support@mypthub.net and we will be more than happy to help, Marcus.

really practical and organized

Jul 18, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: the main menu is organized, every exercise has a video and if there isn't the exercise exactly hoe I want it, I can go and create it.My clients can log in their food. You can sing your Fitbit app to it.

Cons: when creating workouts I actually have to change every single exercise. For example. the exercise has a rest period and I don't wish to have it there at all, I have to go through every exercise to take it out.

It is a small detail that could save time when creating workouts

My clients wish they could sing their Myfitness pal to the app

Vendor Response

by My PT Hub on July 20, 2018

We have over 7,500 exercises in our database which all have custom videos, when you add these to your workouts, you will then need to enter all of the metric for that exercise, but once it is done you will not have to do it again, as it will save as a template! :)

Your clients do not need to use MyFitnessPal, My PT Hub has its only nutrition log, where your clients can log all their food items against a plan you have assigned to them.

Last night we launched NEW features which will be available on 1st August, check out our webinar in the following link: https://www.youtube.com/watch?v=dvS8ixwnIl0

Amazing fitness software for Personal trainers

Aug 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I tried other software before and once i had everything settled on it I asked my friends and family to try and they thought it was too hard to use for someone that is already making an effort to try to train. Then I found My Pt Hub and It has everything I need it, easier to use, nicer lay out and the customer service has always responded very nicely and help me with everything I needed.

Cons: The only thing I like the least is that sometimes is difficult to find a program when you have lots. I thing it will be easier if we could just type the words to find it by name. Suggestion there.

And I would like to be able to use it also in Spanish.

Overall: Is been a really nice experience for me and my clients.

Few issues with App Store subscription and not allowing access but very good platform.

Jul 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of access for myself and clients.

The amount of exercises.

Easily build worksouts.

Loads of other features that I haven't tapped into yet.

Cons: Inability to build in signature to forms section for client info.

The forms section is somewhat limited to what you can do.

Vendor Response

by My PT Hub on July 10, 2018

Hey Ben!

Thank you for your review!

Great to hear that both yourself and clients are finding the app easy to use. When you upgrade via the app, there are a few features such as the scheduler which are not included, it is why it a slightly cheaper price :)

When creating a form, you will have the option to add an e-signature which will be the bottom middle option! You can either assign this to your client or have it show in the sign up process.

If you need any help, please do get in contact with us at support@mypthub.net.

Excellent. Easy to use

Mar 27, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use for both trainers and clients. Very simple to use. I do like the fact that clients can add their own measures and photos etc.

Cons: Just little things. Popular exercises are not at the top of the list & unless you put the exact name it doesn't come up. Also, could use some more exercises rather than adding my own. Finding foods on the nutrition list is a bit hard and names are sometimes strange. Sometimes its just hard to find something simple like chicken breast. Also having to put in all skin folds like chest measurement for female is a problem. Hard to get a chest measurement on someone whos known you for 10 minutes. Would be great to have another option like 4 site, or even better the option to leave chest out. Not sure if you can do this, but removing the pre exercise screener on sign up would be great.

Overall: Easier to run my business and build value.

Capterra loader

Enjoying this product!

Aug 22, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Very affordable and effective. Have worked with other companies and the nutrition tracking was virtually impossible or they had us jumping from app to app. MPTH makes tracking nutrition and workouts a breeze for both me and my clients creating optimum results!

Cons: not easy at all to incorporate in my personal website. The html translates tiny. Not user friendly with PayPal which has made it hard to get subscribers based on how my site is set up. Wish I could sell packages of sessions to clients instead of gifting them so that I could bill through MPTH. Feel like customer service is a little elusive when it comes to the set up side.

Overall: Really wonderful experience. It's saved me time and my clients are enjoying this product which is effectively helping me become a better and better trainer. Looking forward to being on the unlimited subscription.

Vendor Response

by My PT Hub on August 23, 2018

You can link My PT Hub to your website, just pop an email to ur support team at support@mypthub.net and we will show you how you can do this :)

With My PT Hub you do not need to integrate with a third party payment system as you can take payment through My PT Hub by selling packages which you can integrate with your website also!

However, if you get paid an alternative method such as cash/cheque, these can be recorded on My PT Hub and you can simply assign everything to your client.

Very versatile - Does it all

Aug 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the constant improvements. I like the fact that this software now replaces THREE separate softwares that I used to use in the past. I love the fact that your prices are reasonable.

Cons: There's no integration with 3rd party apps. I'd love a Zapier integration, so I could further customize my clients' experience and make workflow even easier.

Overall: Very great company. I love it!

Vendor Response

by My PT Hub on August 10, 2018

We do not integrate with any 3rd party apps, this is because you can do everything on My PT Hub, such as take payment from your client, create them workouts, nutritions plans and more!

We will be making more improvements to the software in the coming months, so make sure you keep your eyes peeled :)

If you have any questions, please feel free to pop us an email at support@mypthub.net

Nothing short of amazing, Not quite sure what the previous guy was talking about..

Aug 07, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the quick ability to create workouts and to work from templates which cuts down on time bringing new clients on. I've successfully built an online business from scratch using this app as the backbone and tried many other apps prior to this. The look, feel, and client usability make this one hands down the winner. The customer support truly shined when apple made things difficult for ios custom app updates and myPtHub did all of the leg work for finding a workaround and contacting clients on my behalf about the change. The workout videos create a great middle ground for online clients who may not know how to do every exercise known to man.

Cons: The nutrition plan builder could be more flexible, but as always, development listens to customers and will be revamping this in the near future. Excited for that.

Capterra loader

This Platform ROCKS!

Apr 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Customizable EVERYTHING. Add your own vids!! YES! Looks super pro on both sides. The nutrition plans and workout templates are beyond awesome. The macro calculators are superb! The developers have gone to great lengths to make this APP easy to sink into. The price is a no-brainer. No other platform is giving you the amount MY PT Hub is offering for the price. Not even the ones charging tons more. Scheduler... Awesome... Calendar... Awesome... Business Builder... AWESOME... Package Builder... BRILLIANT! Custom APP for your company... Seriously AWESOME!!

Cons: Some foods from the database are a bit kitschy and the sodium count can get a bit high when adding things like chicken breast and such. Not a Huge deal, t just doesn't really look cool when you send someone a plan and the sodium is at 3500 and 4000 with a calorie count of 2600... You can add your own foods but it can bie a bit of a pain to add all the macros for each food when they have a pretty extensive database. Uploading client videos within the app can be time-consuming for the clients. Also, hyperlinks don't work on mobile devices in the instant messenger. Should be an easy fix for the developers

Great for what it is

Sep 09, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Has all of the features my team is looking for for our small gym.

We've been looking for a program to integrate programming/scheduling/payments/client portal.

Great price for the available software

Cons: Biggest issue: I'm not too fond of the macro percentages and the inability to manually change them.

Like all programs there is a learning curve.

The tutorials are good but I feel more detail is needed.

Took a while to figure out the trial does not grant access to a few functions.

Overall: Overall the software is great and seems like it's come a long way based on previous reviews. Take the time to learn/use everything and ask questions before deciding on any product.

Vendor Response

by My PT Hub on September 12, 2018

Hey Chris, thank you for your review!

When you use the macros calculator, you are able to edit the macros, you just will simply need to assign it to your client, then head to the 'Nutrition' tab on your navigation bar then click the 3 dots next to the plan to edit :)

If you ever need any help, please do head to our support portal which will show you all of our FAQ's and you will be able to contact the support team!

https://support.mypthub.net/

Fundamental to my business

Sep 04, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How it centralises everything. Diet, training and client progress all in one place, no more emails and excel spreadsheets here there and everywhere. Creates a very professional appearance.

Cons: It's lack of compatibility with apps such as MyFitnessPal and Happy Scales.

Overall: It's been fundamental to my business and the fact that it continues to be developed - such as rep range and tempo - keeps me as a loyal customer.

Vendor Response

by My PT Hub on September 05, 2018

With My PT Hub, you do not need to integrate with any other company because you have everything on one platform, including your client logging their nutrition :)

It is great to hear that it is also fundamental to your business, if you ever need any help, please do pop our support team a message at support@mypthub.net and we will be more than happy to help!

brilliant software for a pt

Aug 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: has made correspondence, programming and connecting with clients a one stop shop, allowing my material to be delivered in an efficient and professional manner

Cons: I'm new to the software so I sometimes feel like I may not be using it to its full potential yet but I will take time to watch the you tube videos and up skill

Overall: I feel that ultimately I will be able to take on more clients as programming for them will become a less time consuming task. The direct trainer-client interface will, I'm sure, increase client retention as I believe having the app will allow my packages to be presented in a more professional manner, increase a clients accountability by checking in with app between face to face sessions. It will also allow me to set online programming which I haven't done yet and excited to try.

Vendor Response

by My PT Hub on August 21, 2018

Great to see that you are liking My PT Hub, we do have a lot of features and we will be releasing more in the future :)

If you need any help, please do email our support team at support@mypthub.net, or you can even head to our support portal or Youtube channel!

https://support.mypthub.net/

https://www.youtube.com/channel/UCQfaOHrgP_QGU-E4Anx_4jA

Have used the service for over 2 years, and it's been amazing to see it grow and get better.

Apr 09, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I really enjoy the ability to create custom exercises and add my own videos, increasing the personal feel of the app to my clients.

Cons: It can be quite frustrating creating workouts, due to a number of reasons - firstly supersets don't appear to intuitively for clients when completing workout, the orange bar down the side isn't too obvious. Secondly, workouts can disappear when creating them sometimes - if you accidentally click somewhere else and navigate away from the page, it doesn't automatically save.

Quality product; useful for personal trainers.

Jul 05, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Having access to videos and pre-made workouts is great. I love being able to quickly assign workouts to my clients and to track their progress as they log workouts from home. I'm not using the nutrition feature, but I think it's a great addition to make this all-in-one for clients.

Cons: I feel like it's not terribly user-friendly as far as getting started; however, part of this is probably my own fault because I couldn't be bothered to watch the set-up videos and how-to's.

Overall: All-in-one for clients; exercise video database for clients; ease of management.

Vendor Response

by My PT Hub on July 10, 2018

Hey!

Thanks for the review, My PT Hub have over 7,500 exercises so there should be a lot to chose from. We do try to have everything in one place with My PT Hub an on the 19th July we¿ve got a massive release that you won¿t want to miss as it will compliment the software¿s current functionality perfectly!

To help with getting set up we have created lots of FAQ's and videos which you can check on the following links.

https://www.youtube.com/channel/UCQfaOHrgP_QGU-E4Anx_4jA/playlists

https://support.mypthub.net/knowledge-base/

Everything I need for creating an online client profile

Sep 07, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Pre written programmes

Ease of linking, duplicating or creating a workout for clients

Easy to keep in touch with client

multi select exercises when creating a workout

The auto micros for clients when they fill out their details

Cons: Some example packages would be good

When creating a workout or exercise being able to attach a video or photo straight to it would be good

when selecting how the exercises will be performed its a bit structure some way of creating your own would be great so I can do say EMOM exercises or something

Being able to advertise my page through using a link instead of needing their email to do so.

Overall: I wanted to reach out to clients who didn't want to come to the gym or couldn't afford a PT. This is enabling me to do exactly that! I still work in a gym but want an online client base too.

Vendor Response

by My PT Hub on September 12, 2018

Hey Claire, thank you for your review!

If you head over to our support portal, you will be able to check out all of our FAQ's, contact our support team and even raise feature requests :)

https://support.mypthub.net/

Great app! But there are some faults.

Jul 29, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great for getting your client's to perform workouts when they're not with you at present and online personal training clients.

Cons: Lately I'm finding using the website over the app isn't allowing me view or create any programs via my phone/tablet/laptop and my fiencèe's phone using all 3 different internet providers. Also when updating face to face clients measurements and logging workouts via the app, sometimes it doesn't load up at all. I have been a my pt hub customers now 2 years and my subscription is due for renewal, but I'm not sure weather to cancel due to these faults. I hope it gets sorted because overall it's served me well.

Epic stuff!

Jun 29, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Pen and paper is a thing of the past now I have My PT Hub to help manage and track my clients!

Customer Support has always been on-point from day one! Constantly helping me with any questions I have at a super impressive response time!

After recent discussion with the guys they have assured me of some awesome features they have planned and I can't wait to grow my business further with the help of My PT Hub.

Cons: The only con I can think of would be not being able to categorise my clients. But knowing these guys and the rate of which they produce updates and new features, this will be available by the time i've written this!

Great app

Aug 12, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's ability to help organise programs for clients online and in person

Cons: It's takes quite a lot of time to make programs

Overall: It's good on occasion I have lost workouts and received feedback from clients that there are glitches with the app

Vendor Response

by My PT Hub on August 14, 2018

I am sorry to hear that you have lost some workouts and your clients are having a few glitches! Please ensure that your clients are on the latest update of My PT Hub and they should not have these issues.

In regards to losing workouts, if you pop our support team an email at support@mypthub.net we will be more than happy to help :)

Bodycoach

Aug 03, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the videos for clients, but i think there could be more done for them, like a voiceover in the video would improve the quality a lot better. I also like the structure of the workouts and connection to fitbit, but could be useful to connect to Myfitness pal and other apps like endomondo or polar watches etc.

Cons: I feel like the nutrition plans are poorly structured, i think the layout of desinging programs could be better and maybe the possibility to compose instructions ad a heading of workout plansand nutrition plans would be reslly useful, like instructions of how to follow them, and maybe a recipe section for nutrition, like create a recipe, and drag that recipe into a nutrition plan, for the week. That could then extract all the ingredients into the shopping list

Capterra loader

Waste of time and money

Dec 18, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Cons: I do not usually do bad reviews, but the consumer needs to know the truth. I've been in the fitness industry since 1998 & watched it evolve. I'm testing out different affordable software that might be useful for me personally and my staff. This one is NOT! Customer service has no telephone and will only respond to emails. I was overcharged for something I did not intend to purchase (the scheduler). When I realized the software didn't correct itself at checkout, I immediately contacted customer service. After numerous emails, they disabled the product I overpaid for, but continue to refuse to do a refund and keep quoting their service agreement Why would the consumer have something disabled if there was no refund to accompany it? So now I have paid for something I don't even have access to. Obviously, retention is not their main goal. My credit card company is doing a FRAUD investigation & I encourage you to do the same in these situations.

PtHub is a very basic program that you can get for free elsewhere. For example the "arm workout" is a bicep curl & tricep extension. The "nutrition plan" is a one day plan, has white enriched rice as a good option & is not something I would use with neither clients nor myself. I am extremely disappointed in the lack of respect for customer service. I would rate this company a zero if I could. Don't waste your time or money, get a free app instead and make sure you READ THE FINE PRINT!

Overall: Zero from the software itself. I learned a valuable life lesson about doing a little more research about a company before investing money, even if it is a very small amount.

Vendor Response

by My PT Hub on December 19, 2017

Hi Diane,

Thank you for submitting your review. We are very sorry to hear about your experience with My PT Hub.

We have just had a look through our records and we can see that you purchased the Unlimited plan with a 70% annual discount, totalling your bill at only $72 for the year (to which your account is still active - as you purchased back in Oct 2017). In addition, you used the software for nearly 2 months, before deciding to upgrade. If you had any issues or thought the software was not worth paying for, we're confused as to why you made the purchase?

We have a dedicated 24/7 support team who service over 1 million users around the world - to date, we haven't experienced any issues that you're referring too.

In addition, stating that we are fraudulent, seems to be a rather confusing remark? We are more than happy to help resolve your problems.

In reference to our previous emails, we would still like to jump on a call with you.

Kind Regards
My PT Hub

Luke Norman

Oct 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: the ease of access adding clients and setting nutrition targets.

Cons: stuck to only adding what the app has, could of added more variants with the training side of the app.

Overall: the benefits of clients staying on track with the nutrition tracker is far greater than just a day by day check in, it saves time and has far more accuracy.

Vendor Response

by My PT Hub on October 25, 2018

Thanks for writing a review, Luke!

Sorry, I am not sure what you mean in regards to only adding what the app has?

My PT Hub has over 7,500 exercises, however, if there are any you are unable to locate, you can always create your own custom exercise with your own video :)

https://support.mypthub.net/knowledgebase/how-can-i-create-a-custom-exercise-2/

You can also create your own workouts and nutrition plans from scratch!

If you would like to any help or have any questions please do contact our support team, just pop an email to support@mypthub.net and we will be more than happy to help.

Used My PT Hub for about 6 months

Nov 29, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I loved all the features

esignature on forms

templates for workouts

Cons: had trouble some of the times with the forms populating

nutrition logging was not the easiest according to some clients

clients can't see schedule to book one on one training sessions, only classes

Overall: Overall my pt hub is one of the better softwares out there. However it still has some kinks and could have much more of a smoother user experience. But for the price and what you get, you can't beat it. Ive tried Mindbody, Trainerize and Total coaching thus far and for the price this is the best.

Vendor Response

by My PT Hub on December 03, 2018

Great to hear that you love all the features, because we do too!

Sorry to hear you have had a little trouble, of you need any help at all, please do pop an email over to support@mypthub.net and we will be more than happy to help :D

Or book an appointment to speak to one of the team.

https://support.mypthub.net/book-an-appointment/

Streamlined my business

Aug 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple and clean interface for clients to use.

Cons: Small issue. When logging nutrition it can be tiresome having to relocate the same foods.

Overall: Exceptional all round service.

Vendor Response

by My PT Hub on August 06, 2018

Great to hear that you find us exceptional, I can assure you we will only get better as well!

My PT Hub has the worlds largest verified nutrition database, however, if there are any food items not there, then you can always add your own custom food item :)

If you poop us an email to support@mypthub.net we will be able to help with any questions you have!

The BEST PT software out there! Have been using it over 2 years now!

Jan 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: What stands out the most about My PT Hub is their dedication to bringing new features to the software that don't require you to use another application or software. They keep everything in one place which really aids in streamlining not only my business but my check-in process and programming for my clients!

When I first signed up to the software back in 2015 it was easy and simple to use, now, it couldn't be simpler.

Capterra loader

I love the app! Gives me back so much time in my day and offer so much to my clients!

Mar 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My favourite things about this software would have to be the scheduler and builder! I love that I am able to create amazing packages and programs my online clients so click and purchase. Second to that would be the inbuilt payment and tracking systems. Its nice to see where you fiances are at within the app, and knowing that potential clients can purchase a product at the click of a button while I sleep. Third fave is the nutrition tracking software! This is such an incredible pro to be able to offer my clients that don't know if they want to use the software, also it allows me to hold my clients to more accountability in their day to day lives!!

Cons: My least favourite thing would have to be the calendar. I am unable to sync my gmail calendar into it because of some odd error that keeps occurring. It would also be nice if you could use the calendar as you would the apple and google on and add in events and reminders not just schedules and appointments.

Overall: I got back time in my day, I got an extra service I am able to offer my clients and being able to add more value to their experiences with me.

Everything I need as a coach in 1 place

Nov 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to build programs with videos to guide/remind clients of exercises.

Cons: When I first began using the software I didn't love the nutrition aspect, but I've seen the improvements over the course of the year and have begun to utilize it more.

Overall: 1. Easy delivery of exercise programs, fast updates and edits.

2. Its great having the video archive for clients to reference when they need without having to google the exercise.

3. fast and simple progress tracking.

4. Overall I love having my whole business in one program.

Vendor Response

by My PT Hub on December 05, 2018

Thank you for your review, Cody!

My PT Hub has the worlds largest verified nutrition database which will allow your clients to log all their food items and you will be able to track this :)

If you head over to out support portal, you will be able to check our FAQ¿s, contact our support team and even raise any feature requests!

https://support.mypthub.net

Capterra loader

My Pt Hub Experience compared to other software

Nov 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use is amazing, after trying another way more expensive company and been thoroughly let down by the whole experience, after just a couple of days on the my pt hub trial i signed straight up.



The features this software has for the little money you pay is just staggering.

Cons: It's really too early to say, but i will come back with another review after clients and myself have used it for a longer period of time.

Overall: From the very first Facebook message i sent, the customer service has been really really good, something that was very lacking with the more expensive company i tried in the beginning, the software experience up to now is just a level above anything I've tried before.

Vendor Response

by My PT Hub on December 05, 2018

Thank you for your review, Ian!

So great to hear it is easy to use and yes we do pride ourselves on the features and the price of My PT Hub.

If you head over to our support portal you will be able to check out all our FAQ's and you can also contact our support team :)

https://support.mypthub.net

Capterra loader

Functionallity

Sep 08, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It's easy to use, in terms of adding clients and plans

Cons: Well, unfortunately this list is longer!

If you move the mouse or by accident press anything on the keyboard whilst putting together a training plan you lose it all and have to start again.

There are too many choices of the same exercises, meaning when clients look at their history and you happen to select a different one from the 12 of the same choices of exercises. Then they have no history! Surely it should collate all the info together or eliminate duplicates.

You need a better catalogue of stretches, yoga, Pilates moves added to the library as it's lacking.

You've lost the ability to duplicate info when you add another set, meaning you have to manually add it in ?! Unnecessary when you had that feature before.

Overall: I'm seeing if it can be improved with this feedback as surely I am not the only one with these issues .. it would be good if it had a weekly Q'aire that could be sent to clients

Vendor Response

by My PT Hub on September 19, 2018

My PT Hub has over 7,500 exercises which we are adding too all the time, however, if you can not locate a exercise, you can always add your own :)

https://support.mypthub.net/knowledgebase/how-can-i-create-a-custom-exercise-2/

If you edit/create a workout, the only time it will not save, is if you do not press 'Save Workout', it ill not delete this workout unless you press 'Back'.

There are a few duplicate exercises on the My Pt Hub software, however, we are looking to change this without losing any data for any of clients or trainers as they different versions of the exercises are being used.

If you would like to speak to our support team, please do pop an email to support@mypthub.net and we will be more than happy to help.

Great Product

Aug 22, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Nice and simple to use for myself and for the client.

Cons: Importing exercise plans and groups can be a pain and easily doubled up on.

Nutrition Log is great but no options to create reports or review a specific time period.

Overall: Great overall product easy to use ability to customise programs and log nutrition. Would love to see some more reporting options.

Vendor Response

by My PT Hub on August 24, 2018

I have attached a link below which will show you all about our Workout and Nutrition section!

https://www.youtube.com/watch?v=6xbHzcZvcI4&t=194s

If you need any further help, please do head to our support portal as we have a bunch of FAW's where you may find your answer.

https://support.mypthub.net/

My PT Hub

Oct 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Monitoring all clients profiles

Easy to set up with clients

How you can change the colour scheme

Easy to get around the site

Cons: Workout pictures should be able to be clicked on to make large in order for clients to see what the exercises looks like in case they don't know the name of the exercise.

How you can't manually put in a body fat percentage and BMI you already have

You should be able to add parts of the body to the the skeleton in measurements

Payment process is very long, large cut is taken out for trans fee so personally I don't use that section as justifying personal training cost is a lot to do already and increasing prices to make up for the trans fee doesn't make sense.

Vendor Response

by My PT Hub on October 24, 2018

Hey Christina, thanks for taking the time to write a review!

If you head over to out support portal, you will be able to check our FAQ¿s, contact our support team and even raise any feature requests!

https://support.mypthub.net

My PT Hub Experience!

Aug 08, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I liked how you can keep clients measurements and results. It helps show their progress. I also like how you can record information for the workouts.

Cons: I didn't like the nutrition logging, seemed a bit complicated. I also didn't like how i couldn't measure female body fat percentage.

Overall: Overall i really like using My PT Hub. Its a great way to keep on track with clients, their progress and performance.

Vendor Response

by My PT Hub on August 10, 2018

I have attached a few links which will show you all about our nutrition section which may help you navigate :)

https://www.youtube.com/watch?v=OMpUkraLmr8

https://support.mypthub.net/section/trainers/nutrition/

If your client has set their profile as 'Female' you will be able to calculate the clients body fat! If you need any help, please do pop an email to support@mypthub.net and we will be more than happy to help you :)

Capterra loader

The best value for money

Oct 05, 2018
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The fact that they are constantly improving and adding new features.

Cons: Still a little slow.

Would like to see volume training recorded to help client's progress more visible not just previous weights.

Would like an option for people to get free programmes or event tickets without having the need to enter their card details.

Optimised search on drop down menus.

Overall: Always very helpful support.

Easy to use app.

Vendor Response

by My PT Hub on October 10, 2018

Thank you for your review, Ophelie!

If you head over to out support portal, you will be able to check our FAQ¿s, contact our support team and even raise any feature requests!

https://support.mypthub.net

Capterra loader

Excellent PT Platform

Oct 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple to use platform and brandable site and app.

Cons: Nutrition section is lacking and would like the ability to print PDF workouts

Overall: Great Company and SAAS

Vendor Response

by My PT Hub on October 15, 2018

My PT Hub has the worlds largest verified nutrition database which will allow your clients to log all their food items and you will be able to track this :)

You can print off workouts and nutrition plans and the following link will show you how to do this!

https://support.mypthub.net/knowledgebase/print-your-workout/

My PT Hub Review

Aug 02, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how everything you need is all in one place, especially the calendar this is easy for clients to see what you have free along with assigning workouts to the date

Cons: Sometimes it can take a while to refresh the feed on activities uploaded by clients . Some parts of the nutrition could be updated for food lists on quantities.

Overall: I have had a good experience so far with My PT Hub, it has helped me focus more with clients nutrition with it been inputted daily and can speak to clients straight away about there training.

Vendor Response

by My PT Hub on August 06, 2018

My PT Hub has everything to be on 1 platform so you do not have to integrate with any other provider!

It is great to hear that you are having a good experience, we will keep bringing you new features :)

If you have any questions at all, send an email across to support@mypthub.net.

PT Hub for RACKS FITNESS

Sep 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The price of the app and the ease of adding clients.

Cons: Very hard to make schedules

Very long waiting time to duplicate programs

NO group chat availability

Overall: Its a great portal to reach out to clients but some features need to be resolved.

Vendor Response

by My PT Hub on October 10, 2018

Thanks for taking the time to write a review, Jack :)

If you head over to out support portal, you will be able to check our FAQ¿s, contact our support team and even raise any feature requests!

https://support.mypthub.net

MyPTHub has enabled me to provide a better service for my clients in and out of my training studio!

Mar 02, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that you continuously develop and improve the software and functions. I LOVE that your package includes unlimited clients!

Overall: I am now able to train more than 1 client at a time because they are not dependent on me for giving them the exercises, reps and sets which allows me to do more of what I am supposed to do, ensure good form, motivate and modify the exercise as needed.

My clients can still train even when they cannot attend their sessions because they are on holiday or travelling for work. This enables them to keep up their fitness goals even if they are not attending face to face sessions.

Using this software has given me more free time!

NIA Training Academy

Aug 30, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ability to provide workouts already done.

Cons: Customer service never followed through on assisting me.

Overall: Enjoy having the ability to provide services to online individuals. However it is difficult to get videos posted to use that I have created

Vendor Response

by My PT Hub on September 04, 2018

I am sorry to hear that our support team never followed through with assisting you!

There are multiple methods to get in contact with our support team, you can email support@mypthub.net, get us on live chat or get us on social media :)

You can book an appointment to speak to one of our team at a time best suited to you, which I have added the link to do this.

https://support.mypthub.net/book-an-appointment/

nice to use

Jul 11, 2018
4/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very user freindly for my clients. Also easy for me to add my own videos and exercises to make it my personal. your video are brill but i feel it adds to my personal touch to add my own videos and exercises

Cons: I really would like to be able to set sechedule workouts at different times for different days and also set more than 2 workouts a day. Also to be able to copy workouts and paste then on the end of others workouts. ie add a chest workout to a shoulder workout without having the rewite it as one workout. if i want a client to do chest and cardio instead i would have to rewite the chest session and the add cardio. if you could schedule more than one workout at a choosen time it would solve the problem. please think about this.

Overall: quick way to give clients holiday workouts, hopefully soon out reaching to non one to one clients.

Vendor Response

by My PT Hub on July 18, 2018

Hey Andi,

Always good see you are finding it nice to use!

My PT Hub is having the biggest update it has had in 3 years on 19th July 2018 which will include NEW features, the following link will allow you to sign up to check out our live webinar :)

https://www.mypthub.net/special-event/

great app that i found useful for my clients

Jun 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My PT Hub is easy to create programs and clients are able to use it easily. Perfect for online clients and mobile app makes life so easy, enabling me to manage my clients by creating customisable training and nutrition programmes, whilst tracking their progress and achievements.

Cons: It could improve on its functions for nutrition like the one on myfitnesspal. The design of the app could be made easier to manage training programs. So for example sometimes its difficult to look for a particular exercise, especially an exercise that may be recognized by 2 r 3 different names but same exercise.

The macronutrient calculator can also be udated similar with myfitnesspal

Overall: saves time with programming

Review

Aug 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Its easy to navigate on my end to issue out programs for clients

Cons: Clients have a hard time navigating through their logging

Overall: Its been pretty good

Vendor Response

by My PT Hub on August 09, 2018

Hey Anthony,

Sorry to hear that you're clients are having a bit of difficulty navigating around the software!

The following link will take you to our Youtube channel which has a bunch of client tutorial videos :)

https://www.youtube.com/watch?v=WqgCNaZCYjA&list=PLl9Nx7JwuMNDOWiiCMCebDS8aZYdhcFOy

Good product

Aug 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cost is good, very reasonable compared to competition, very easy to navigate with an ever growing list of features.

Cons: Needs more varied exercise and mobility videos.

As a PT / Strength coach I like to track progress via Loa, time, reps, sets etc and find lack of this faculty makes me think about looking elsewhere because I am shortly returning to employing PT and want this facility for them.

I am also not happy about the length of time payments are held, which as a small business stops my cash flow which can be a major problem.

By far the best software for personal trainers

Aug 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This company continues to grow its, practical, features and provide high levels of costomer service. I reccommend them to every trainer I know

Cons: Ummmm not any I can think of in the moment. Oh actually the app sometimes doesn't record the workouts. But it's very rare. Also when I click on progress pictures for clients on the app on my phone it kicks me out sometimes.

Overall: Amazing!

Best PT software on the market

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use - mega easy for clients and PT to use and great value

Cons: The schedules aren't great as people struggle to move sessions

Vendor Response

by My PT Hub on September 20, 2018

Great to hear you are finding it easy to use, Lee!

When it comes to the scheduler, this is simply a template which your clients can follow, however, all the workouts will be assigned to the client so if they do miss a workout on one of the days they will still be able to log that workout the next day :)

If you ever need any help or just have any questions about the software, please do get in contact with our support team at support@mypthub.net and we will be more than happy to help :)

IF you can persuade your clients to use the app its great

Oct 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Relatively simple to use. Shows me which of my clients are actually truly engaged.

Cons: You can't view the videos if you are the PT from the app.

Clients found tracking food confusing as you have to add a meal name and then add the food afterwards.

when you track your workout as a client it automatically rolls down to the next exercise so they ended up filling in the weights/sets etc in the wrong exercise and had to go back and correct it.

Scanner doesn't recognise a lot of food.

Overall: My main problem is getting my clients to bother to use the app. if it sent them daily reminders to track their food or workout that would be most helpful or if like on the Fitbit it rewards you for hitting targets. eg if you logged your food every day for 5 days you get a "badge" and also would be good if you could set up competitions within the client base. Eg client leader boards for workouts tracked or food logged or weight loss etc.

Vendor Response

by My PT Hub on October 15, 2018

Thank you for taking the time to write and in depth review, Sally, it is much appreciated :)

If you head over to out support portal, you will be able to check our FAQ¿s, contact our support team and even raise any feature requests!

https://support.mypthub.net

Great app!!!

Oct 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software has saved me tonnes of time in design work!

Cons: Any issues I have had the guys have got sorted as soon as possible.

Overall: The software is saving me time and in this business time is money. I am able to taking on greater amount of clients at once. I think the software is amazing.

Vendor Response

by My PT Hub on October 10, 2018

Thanks for taking the time to write a review for My PT Hub, Nikki :)

Great to hear that we have saved you a lot of time, that is exactly what we want!

If you ever need any help or just have any questions about the software, please do get in contact with our support team at support@mypthub.net and we will be more than happy to help.

Totally awesome

Aug 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use once I got the hang of it , brilliant for macro plans

Cons: Can be a bit slow when loading info and some times gets stuck on one page

Overall: It has helped me develop my business to a much higher standard

Vendor Response

by My PT Hub on August 06, 2018

So glad to see that you find My PT Hub awesome, because so do we!!

If you ever need any help with anything, Edward, please do give me a shout at support@mypthub.net and I will be more than happy to help :)

Great training app at the best price

Oct 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the convenience. It's easy to use and quick to navigate. Everything you need for personal training is right at your finger tips with this app. Also the clients love it.

Cons: There is so much to the app that it can be difficult to set certain things up, however I have not gone through all of the tutorials so that would probably solve all those issues.

Overall: No more file cabinets. No more struggling to find ways to organize client info and workout/nutrition plans. Makes everything so much easier and more efficient.

Vendor Response

by My PT Hub on October 16, 2018

Thank you for your review, Stephen!

Great to hear that it is easy to navigate and your clients love it :D

If you ever need any help at all, just remember you can pop us an email at support@mypthub.net, or you can check our Youtube channel for all the videos we have created and also our FAQ's on our support portal.

https://www.youtube.com/channel/UCQfaOHrgP_QGU-E4Anx_4jA/playlists

https://support.mypthub.net/knowledge-base/

I absolutely love mypthub

Nov 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use, there are many exercises available and the videos, scheduler. I love the the workout and nutrition plans.

Cons: I really don't have a con about mypthub. If I had one, it would be the meal plan option. Just wish it was some for vegans and vegetarians.

Vendor Response

by My PT Hub on August 10, 2018

It is great to hear that you absolutely love My PT Hub, because we absolutely love it too!

We have a bunch of different nutrition plans within our 'Find a plan' section which you can edit, but we will be sure to add some more in the future :)

If you need any help, please send out support team an email at support@mypthub.net

Great idea!

Oct 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love that I can push workouts to my clients for days that we cannot be together.

Cons: I thought I remembered that my free trial would move into the first level pay program, but it didn't and I may have lost some potential clients as a result. They have been wanting to enter my portal to see packages, but could not and it said my account was "disabled." It was bad because I had touted this site as one of the perks for training with me with all the workouts I could send them, etc. But people could not get in to see my packages and I had trouble getting it corrected.

Overall: It helps me to display my packages, take payment, push workouts, and, hopefully, it will allow me to compare the before and after assessments with my former client. I am hoping this will come to replace another program I use that has more bells and whistles that I do not need.

Vendor Response

by My PT Hub on October 10, 2018

Because we don't take any credit or debit card details from you when you create your account, your 30-day free trial is just that, free.

Therefore once your trial is over, your account is automatically downgraded to the free account, however, if you would like to continue you will need to pay for the subscription :)

If you ever need any help or just have any questions about the software, please do get in contact with our support team at support@mypthub.net and we will be more than happy to help.

very easy to use

Aug 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the customer service is great and responds in a timely manner. the already loaded videos are very good quality!!

Cons: you can not use some of the features on your phone :/ some of the stuff you have to use a desktop computer which is hard to do from the gym. so you have to remember what you needed to do when you get home. i hope this is fixed in the future! the app should have all the same features.

Vendor Response

by My PT Hub on August 31, 2018

There a few features which are on the web browser rather than the app, however, you can always use the web browser on your mobile device :)

We will be looking to make everything available on the app and we will keep you updated!

If you have any questions please do pop an email to support@mypthub.net and we will be more than happy to help.

User friendly ; extremely useful

Aug 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I believe this software is very easy to use and has become part of my integral method for personal training. I really enjoy the fact I can use it with private one on one clients in the gym and additionally for online clients. Exercise templates are extremely useful and eliminate a lot of time speant using the old method of typing or writing

Cons: There needs to be a barcode scanner for food and if it exists I cannot find it?! There also needs to be more options for diet templates and workouts

Capterra loader

Originally started with WorkoutLabs and My PTHub just makes more sense - good value.

Jul 23, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: What I like most about the product is the app. For a new online fitness trainer, less than a year old, it really takes the grind out of trying to maneuver be google docs and whatnots. The app puts everything in one place - workouts, communications, client activity - best feature.

Cons: Would like to be able to send photos or attachments through the app messenger and an online chat feature for support would be really helpful for one off questions or as a learn-as-you-go platform. I also would like to put myself on one of the programs - how do I do that? I can't be both a trainer and a client in the app can I? If so, how?

Vendor Response

by My PT Hub on July 24, 2018

We do have a message system within My PT Hub where you can message any of your clients! If you would like to send your clients any photos etc. this can be done via the 'Files' section, where you can simply upload and assign to your clients :)

You can add yourself as a client using the same email address, once you have added yourself, in your settings you will have the option to switch accounts!

If you need any help with anything, please do ping us an email at support@mypthub.net.

Most Scaleable

Aug 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's an excellent platform for building health, fitness, and wellness businesses. The pricing truly reflects how cloud based software should be. Many other companies in this space punish you for growing by charging for every seat as if you were installing the software on each coach's or client's computer and that is not how the cloud should work IMO.

Cons: There's not messaging option from coach to coach which would be a nice to have.

Overall: It's great to have a software solution that will scale with my vision without breaking the bank. The features are rich yet not overly done so the client adoption is in tact.

Vendor Response

by My PT Hub on August 31, 2018

Thank you for your review, I am so glad to hear that are finding My PT Hub excellent :)

If you have any questions or need anything, please do head to our support portal where we have a bunch of FAQ's which you can check out and also raise any feature requests!

https://support.mypthub.net/

Workouts at your fingertips

Sep 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: PTHUB is a most have for any trainer hands down.

Cons: It would be nice if they hurried the custom app process from 6 weeks to 3 weeks

Vendor Response

by My PT Hub on September 20, 2018

From when the custom app is purchased the custom app usually takes between 2/3 weeks, it can just depend on review time by Apple and Google!

If you ever need any help at all, just remember you can pop us an email at support@mypthub.net, or you can check our Youtube channel for all the videos we have created and also our FAQ's on our support portal :)

https://www.youtube.com/channel/UCQfaOHrgP_QGU-E4Anx_4jA/playlists

https://support.mypthub.net/knowledge-base/

Great product

Aug 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: great value, lots of features that can be used to increase revenue and client retention

Cons: lacking support for further languages, only English

Overall: mypthub is a great all-round gym software for tracking, booking, bills and online training. I recommend

Vendor Response

by My PT Hub on August 22, 2018

At My PT Hub we want to ensure that you do do have to integrate any third party softwares, within My PT Hub you can track your clients, take payment, give workout and nutrition plans and more!

If you need any further help, Davide, please do pop us an email to support@mypthub.net and we we will be more than happy to go through anything with you :)

My PT Hub Review

Sep 10, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, unlimited training plans, unlimited nutrition plans, unlimited clients

Cons: no habit tracking, hard to use for crossfit style programming

Vendor Response

by My PT Hub on September 19, 2018

Hey Dom, thank you for your review!

My PT Hub has made some big changes recently including add group bookings and more :)

We will be looking to add some more features which may really benefit you and your business so keep your eyes peeled!

Great app and software

Nov 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Its easy to use and not too hard for clients to understand and use.

Cons: There are not any cons in using the app no cons

Overall: I love using my pt app as its easy to use and my clients love the features too

Vendor Response

by My PT Hub on December 03, 2018

Thank you for your review, Melissa!

If you head over to our support portal you will be able to check out all our FAQ's and you can also contact our support team :)

https://support.mypthub.net