My PT Hub

My PT Hub

4.5 / 5 1178 reviews

Who Uses This Software?

My PT Hub is used and trusted by over 55,000 Personal Trainers, Nutritionists and Fitness Professionals from all over the world. My PT Hub is perfect for both face-to-face and online clients.


Average Ratings

1178 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month
  • Pricing Details
    GBP, USD, CAD, EUR & AUD Accepted. Pay Annually - SAVE 25%
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • My PT Hub
  • www.mypthub.net
  • Founded 2015
  • United Kingdom

About My PT Hub

My PT Hub is an online web and mobile application, enabling personal trainers & fitness professionals to manage their clients by creating customisable training and nutrition programmes, whilst tracking their progress and achievements. My PT Hub has been designed by Fitness Professionals, for Fitness Professionals to make sure you get everything you need. You and your clients can access the software, anytime, anywhere from any device (iOS and Android)!


My PT Hub Features

  • Appointment Scheduling
  • Assessments
  • Attendance Tracking
  • Billing & Invoicing
  • Certification Tracking
  • Client Management
  • Commission Management
  • Exercise Library
  • Fitness Plan
  • Nutrition Program
  • Online Store
  • Wellness Plans

My PT Hub Reviews Recently Reviewed!


Ok software but it can be better.

Jan 23, 2018
2/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Package Maker - It's real easy to build packages for clients

Scheduler - Keeps clients notified with daily workouts

Plenty of workout videos

Nutrition Log

Before and after photos

Features

Cons: The software can be very glitchy.

- Server very slow

- App shuts down during workouts (you lose all data)

- Calendar is a hit and miss - sometimes shows duplicates, shows wrong count sessions, very slow to come up...

- Messaging - can be very annoying (when sending messages to all at the same time, some people don't get it. Messaging is only in one place...so when youre looking at your client's finished workout and you want to message that client, you have to go to menu, message, look for client, type in message... so many steps especially when the app/software is very slow. Messaging should also be in the client's page and the hub.

- Workout Log - When inputting data, the cursor is sometimes off screen. lettering is too small. When editing during workout, sometimes it doesn't let you.

Exercise Library - Too many duplicates. I look at exercise history often but when theres so many exercises with different names its hard to figure out which one youve used in the past to see how much reps/weight youve done. example: biceps dumbbell curls and dumbbell curls... It needs to be cleaned up.

-Interface - Its very basic

- graph - It's always wrong.

- Fitbit Integration - Data is wrong.

- a lot more list...

My suggestion: Fix the glitch first rather than adding more glitchy features.

I really want to love this software, but I cant say that right now. I still have hope for this app in the near future. That's why i'm still a user.

Progressing nicely!

Aug 29, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It has the functionality to automate a good deal of my business. I love the messaging function as I feel it really helps me keep a pulse on my clients. The packages area is great, as is the nutritional component. I really like the updates to the labeling of the fields within the workouts as well. Bodyweight VS Reps vs Time options, etc.

Cons: It's still not altogether intuitive to use. Certain features should probably be grouped a little differently for ease of use, such as messaging within the client section, and making it possible to take notes on a client while in the workout. Also a major drawback for me is the way the app cannot be looked up in the Apple App Store by the users name or their business name as it can be in the android Google Play Store. This is a big one where I Phone customers are concerned. Just doesn't look as professional. Really hoping they can get that worked out. Other than that the default of kilos vs lb's is an issue I thought would've been remedied by now. I understand that it's a product native to the UK, but using it in the US it's a pain. I'm no programmer, but it seems like giving the option to have the default be switched to one or the other would be a relatively easy feature to add.

Overall: It's taken me some time to get used to and learn to navigate. However this is in part because it is so feature rich and dense overall. So from that vantage point I don't mind and expect a learning curve. The other reason as I mentioned earlier though is because some features are not designed as intuitively, or user friendly as they could be. I believe the changes are being made, however I also think in this day and age, they could definitely be made quicker. With that being said customer support is always great when I do get to speak to them.

Vendor Response

by My PT Hub on September 03, 2018

Hey Grady.

Firstly, thank you for taking the time to write your in depth review!

As previously mentioned, unfortunately, due to Apples change in terms and conditions Unfortunately, it is no longer possible to submit or update custom branded apps to the Apple app store. This is something that we would love to have!

My PT Hub as you have seen over the past few months has had some big changes and we will continue to improve the My PT Hub software to ensure it has everything a trainer needs to run their business :)

Best app so far

Sep 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is the best app i've used so far. Theres just a few things that could help improve this.

1. I love that you can have your own logo/branded app. Its a same you can't search for the brand name on apple store though

2. Theres many set nutrition plans and workouts, even though I haven't used any, i think this is good

3. You can sync your calendar so that booking come up on your phone calendar

4. email notifications for each booking or change of booking.

5. Instant messages are there

6. clients can log there food/food diary

Cons: 1. before they upgraded, when you entered the amount of weight and reps it would duplicate automatically when you press another set. Now you have to enter the whole thing each time. You want to do as little as possible while you're with your client.

2. You already pay so much for the app and they still take a fee if clients purchase a package (sessions) using the app. I lose a wapping £30+ when my clients get a package

3. The notifications are coming up on my clients app but they aren't seeing anything when they click into notification. Its always empty

4.Doesnt work with apple watch

5. Cant add notes while in a session. Only when the session is complete

6. Sometimes the whole session disappears while mid through the session. So you have to log the whole thing again. This has only happen a few times. But is extremely annoying when it does happen.

Overall: Other than that the app is brilliant and the best Ive used so far. Overall I think it is easy to use once your browse around once or twice. I would like to see the cons get fixed and then I would give it a 10 out of 10

Vendor Response

by My PT Hub on September 12, 2018

Hey Vanessa,

Firstly, I would just like to say thank you for writing a in depth review on My PT Hub and that we are the best personal training app you have used!

When you enter a weight and reps to an exercise, it will then populate when you add another set so you do not have to write it out again. A percentage is taken from each payment, this is what is charged by the bank, however, we are hoping this will be reduced! We currently do not integrate with Apple watch but this is something we will be looking into in the future :)

My PT Hub will be making a lot of changes in the near future, so if you keep your eyes peeled, we will be sure to keep you updated.

If you need any help at all, please do get in contact with our support team at support@mypthub.net and we will be more than happy to help, Vanessa :)

Capterra-loader

Waste of time and money

Dec 18, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: I do not usually do bad reviews, but the consumer needs to know the truth. I've been in the fitness industry since 1998 & watched it evolve. I'm testing out different affordable software that might be useful for me personally and my staff. This one is NOT! Customer service has no telephone and will only respond to emails. I was overcharged for something I did not intend to purchase (the scheduler). When I realized the software didn't correct itself at checkout, I immediately contacted customer service. After numerous emails, they disabled the product I overpaid for, but continue to refuse to do a refund and keep quoting their service agreement Why would the consumer have something disabled if there was no refund to accompany it? So now I have paid for something I don't even have access to. Obviously, retention is not their main goal. My credit card company is doing a FRAUD investigation & I encourage you to do the same in these situations.

PtHub is a very basic program that you can get for free elsewhere. For example the "arm workout" is a bicep curl & tricep extension. The "nutrition plan" is a one day plan, has white enriched rice as a good option & is not something I would use with neither clients nor myself. I am extremely disappointed in the lack of respect for customer service. I would rate this company a zero if I could. Don't waste your time or money, get a free app instead and make sure you READ THE FINE PRINT!

Overall: Zero from the software itself. I learned a valuable life lesson about doing a little more research about a company before investing money, even if it is a very small amount.

Vendor Response

by My PT Hub on December 19, 2017

Hi Diane,

Thank you for submitting your review. We are very sorry to hear about your experience with My PT Hub.

We have just had a look through our records and we can see that you purchased the Unlimited plan with a 70% annual discount, totalling your bill at only $72 for the year (to which your account is still active - as you purchased back in Oct 2017). In addition, you used the software for nearly 2 months, before deciding to upgrade. If you had any issues or thought the software was not worth paying for, we're confused as to why you made the purchase?

We have a dedicated 24/7 support team who service over 1 million users around the world - to date, we haven't experienced any issues that you're referring too.

In addition, stating that we are fraudulent, seems to be a rather confusing remark? We are more than happy to help resolve your problems.

In reference to our previous emails, we would still like to jump on a call with you.

Kind Regards
My PT Hub

love my Pt Hub

Aug 02, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: *i love be able to see when my clients complete workouts and nutrtion's logs

* love all of the pre programmed workouts/schedules and Nutrtion it really makes my job such more time efficient . I would really love to see MORE Nutrition plans keto, antiflammatory exc..

I like the tracking process

i really enjoy having everything in one app

love that you can have your own brand of app

being able to link it to your fit bit is really cool!

so many awesome things you guys are coming up with

Cons: i wish the nutrition part is a little more friendly to use. my clients get frustrated with the logging process.

it be cool to have a water tracker.

i also wish the trainers had there own personal hub for themselves to do workouts instead of making clients.

it be cool to have challenges or like a team group messenger (like a live messenger)

on the Scheduler being able to have more than 2 workouts per day.. for like my body building clients they have cardio, weights and posing i like to be able to have everything in that schedule.

i also wish you could post your own full length youtube video's or able to do live online classes

Overall: i love it! it really has helped my business and i really excited to continuing growing my business with you guys!

Vendor Response

by My PT Hub on August 06, 2018

Firstly, it is great news to hear that you love My PT Hub!

In regards to uploading full length videos etc. these are features that we do have on My PT Hub, it would be great to get you booked in for a call so we can go over all of this with you :)

https://support.mypthub.net/book-an-appointment/

What I will say is that My PT Hub has recently just added some NEW features and we will be adding a lot more in the coming months!

Also, if you have any feature requests, please do send this to support@mypthub.net and we can raise this for you.

Capterra-loader

MYPTHUB

Aug 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What can I say , I have been with MYPTHUB since the beginning it seems and I love the way they stay ahead of the times and technology, plus they care about the customers and take care of you any way they can... I love everything about the services they offer as it is way ahead of any other personal trainer software. You def will love this product for all the needs of your fitness business and all our clients love it almost as much as we do, the features and ease is top notch!!

Cons: Honestly with how fast they adjust and build up the program to fit the needs of the user, I cant say that I have any cons at this time.

Overall: We are solving issues with customers that travel and cant make it into the gym to work with us due to work, MYPTHUB allows us to train, motivate and keep focus for our clients on the go. We have found that many clients have had issues with many other software due to lack of direction but with MYPTHUB the directions are laid out so well that before we can assist with a question on how to, the customer is able to find a video that helps them find the answer. Try MYPTHUB and you find that no other compares.

Brilliant product

Sep 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My favorite thing about the product is the ease of use for the client. The software looks very smart and has a lot of features. Being able to customize the app to suit your own branding is a big plus. I have trailed most of the competitors and this is the best by far as well as the cheapest. Win win!

Cons: There are a few areas I'd like to see improved in the software. I'd like more customization in the fields when programming. It's great being able to change sets and reps etc but I'd love to be able to add custom fields where I can add whatever metric I like. I often track RPE scale so having a section where the client can put in their RPE, for example, would be great. There are other things I track to so leaving extra sections as customizable would be great.

Another massive feature for me would be an area for clients to fill in a check-in form. I know the software has forms but it would be great if the same form could be filled in numerous times with the data being stored. Having seperate check-in forms for each week just leaves the overall form list cluttered.

Overall: My overall business relies on My PT Hub. That is how valuable an asset it is. With the addition of a few extra features, it could be perfect!

Vendor Response

by My PT Hub on September 14, 2018

Hey Cav,

Firstly, thank you for your taking the time to write an in depth review on My PT Hub!

We have recently updated the workouts section where you can now have RPE! I have added a link which will show you all about our new features :)

https://www.youtube.com/watch?v=dvS8ixwnIl0&t=1506s

If you head over to our support portal, you will be able to check out all our FAQ's, contact our support team and even raise feature requests.

https://support.mypthub.net/

Too many problems

Jan 31, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Being able to upload files, forms and photos. Invoices and messages. The exercises have great form

Cons: Measurements do not add up and count losses or gains

Body fat calculator only has the front of the body to measure with calipers, not the back. Measurements don't calculate your body fat.

You cannot choose your own macros or calories

Within the client to update progress measurements you must leave the update progress measurements and go somewhere else to do it which makes no sense and takes a while to realize it's not where it should be.

Changing to cms will only change the first lot of measurements, not the next input ones.

Inches will only show as fractions not as decimal points even though you input in decimals, hard when trying to calculate losses as the software doesn't calculate losses, you are also on different screens to calculate which makes this impossibly fiddly.

You must select your exercise then you can watch it but if it's not what you want you must delete then go back and start again.

Logo changes on its own clients don't even have logo even though they've deleted and tried again.

lets you know when clients have updated any info in a very hit and miss way.

You never know if clients have received notifications as it's not clear and most have not.

Don't even bother with the nutrition side! Laughable.

Customer support, there isn't any.

The pictures of exercises are too small you should be able to watch the clip before you choose to save time.

Overall: The system changes the gender of the trainer in the clip dependent on your client, you don't know this until you review what your sending. In this case the Kettlebell swing was incorrect form. So building your own exercise library would be needed as pthub have no plans to change this.

Keep your eyes on My PT Hub!

Aug 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - EASE OF USE : Once you've spent bit of time playing it becomes so easy to use and enjoyable.

- PAYMENTS: Payments can come into your account on the Daily! Weekly or Monthly & its super easy for your clients to input there details.... just send or txt them the share link to your program and your done!

- DESIGN: Super simple to navigate around on the laptop and the phone app looks even neater, my business colours integrate into the website & app so thats great also.

- SUPPORT & CUSTOMER CARE: Any time I've FB messaged My PT Hub they have got back to me within a couple hours and you are speaking to a real person.

- CUSTOMIZATION: I noticed there was an exercise thats not in the list that already comes with the software and adding your own custom exercise is super easy, Name it, Film It, Upload and add the exercise description. DONE (it was Frog Pumps by the way). Obviously add your own logo & can add your own business logo colours to the website and custom app. You can custom a lot of things on here.

Cons: - The website takes a little while to load at times... bit slow on occasions.

- Making a schedule can take some times be a bit time consuming, when you upload assign your own workout to set day it takes a while sometimes.

- Typing in a exercise name can sometimes show nothing i.e when I type "Treadmill" it won't come up but when i type "Trea" it would pick up treadmill when selecting and exercise.... just something that I noticed when making workouts. Im sure it can be an easy fix.

Overall: Great ! Innovative and I'm looking forward to the company growing and making new updates!

Vendor Response

by My PT Hub on September 03, 2018

Hey Reid.

Firstly, thank you for taking the time to write your in depth review on My PT Hub!

My PT Hub uses AWS servers which the likes of Amazon and Netflix use, so there should be no issues with speed when using the web browser. What you can do when you are wanting to create your own schedule, you can chose a schedule from our 'Find a Plan' section then you can simply edit the plans we have created for you to use :)

If you have any issues or questions please do pop our support team an email at support@mypthub.net and we will be more than happy to help you!

Tried a lot, this is the best...

Aug 18, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: My favourite part of this software is the fact I can monitor clients from their own training sessions and measurements they take themselves. This enhances the transparency of what I do and shows I have nothing to hide when coaching them. The nutritional aspect of the software is fantastic too so I can switch up a clients food via my phone as well as my desktop or laptop... Making me much more efficient at helping any client that needs issues addressing.

Cons: The thing I disliked was the fact that the mobile apps don't have a results tracker, I think this would be a huge addition for future updates so clients can just fire up the app and check graphs relating to there goals etc....

Overall: My biggest headache initially was the amount of paperwork I accumulated due to logging clients workouts and of course taking measurements.... The streamlined nature of this software helps me so much in staying organised and in touch with everyone with minimal effort. It leaves me far more time to spend helping people out.

This rocks!

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use:

using this software has been easy from the start, it's simple and straight forward. Quick to add clients and design schedules for them.

The best thing is the scheduler feature, along with the client result tracker.

I can create a schedule for a client, assign my workouts and nutrition plans to specific days as well as rest days or check ins and this will then send the client reminder each day on what it is they need to log that day! This has been SO powerful for me and my clients, helping to keep them on track.

Cons: At the moment i book in my clients for their sessions via the platform, the ability for clients to book themselves in would be the icing on the cake!

I have mentioned this to the team and they have let me know that this is something their development guys will be looking into so I look forward to that!

Overall: Automation of client check-ins, streamlining my business and more. I LOVE this!

Has been so helpful to my clients and feeling like I have something professional to offer them!

Jun 22, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the new scheduler. Makes everything so much easier especially getting people to progress. I also like the picture taking ability but it's a bit challenging for everyone to get it. Perhaps something where they have the option to not let me see the photos would motivate them to take it.

Cons: It's a bit difficult to assign Programs to new clients and make it easy. If there was a way of mass selecting but also mass changing weights that would be nice. The biggest problem I face with the software is that I'll assign a weight to someone and when they progress they'll change it but I won't know which ones they change. If I could get a notification everytime someone changes their weight during a workout so j can change it in their program that'd be so useful!

A wise investment for my company

Aug 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
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Pros: The ease of use and intuitive interface have made the purchase of the software a god send in managing my clients. The ability for me to view their nutrition plans anytime and place prior to meetings means I'm fully aware of there current situation and can advise them there and then. The updated workout plans with tempo and rep range feature makes it so much easier than referring them to the notes section.

Cons: Sometimes can be a little slow in loading pages (more so when using Windows on my laptop rather than on my iMac even when at home on the same wifi connection) which makes it frustrating at times. Especially if the web page times out and I loose data I'm mid way through inputting.

Overall: Overall, My PT Hub has streamlined the way in which I manage my PT clients. No more endless folders with each of their workouts, meal plans, measurements etc and remembering which folder to take in which night. The entire process at my fingertips! I feel it has added a more professional touch the service I provide. The client is able to log there workouts and meal plans on the go which they feedback to me gives them accountability as they know I'm watching!

I love PT Hub it's helped my business so much

Jun 22, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the pre made workouts it makes my job go faster and more efficient. I love the use of the scheduler I can pre make all my clients workouts for a month or more. I like the fact that my clients can access the app anywhere and have really awesome workouts.

Cons: I wish that the scheduler showed up under the clients profile as a icon like the food,Workout exc

Also would love to have more pre programmed nutrition plans ... like carb cycling, vegetarian meal plan, muscle gain..

Also, the results tracker is a little confusing and isn't easy to go back and edit.

Also, it be cool to send like a mass email or newsletter from Pt Hub... kind of like what constant contacts does?

It also be cool to see... a water intake feature, also if a client does a different workout that they can log a workout they did and the trainer gets the notification.

Overall: More structured workouts for my clients, being able to create more residual income and the flexibility of doing more without having to put in tremendous extra hours.

Supportive and the best software out there by far! Love mypthub!

Oct 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Having trialed 4 different companies before signing up to My PT Hub i found they all lacked in one area which was vital to the running of my business. That was having everything in one place! As a trainer, the decision to utilise a software often comes down to wanting something to help manage your business/clients that's simple to use. my pt hub does exactly that and more.

Unlike a few others that require you to integrate with other apps/software companies they have everything in one place!

I trialed trainerize and ptdistinction but found the workout builders very clunky and slow.

Cons: There are no cons, my pt hub has been supportive throughout my entire journey with them and shown interest in not only my custom but myself as a person. A personal touch that most companies canbenefit from.

I currently book clients in for 30 minute 1-1 sessions which is not yet doable via the software but I know the team are working on this! :)

Capterra-loader

Functionallity

Sep 08, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It's easy to use, in terms of adding clients and plans

Cons: Well, unfortunately this list is longer!

If you move the mouse or by accident press anything on the keyboard whilst putting together a training plan you lose it all and have to start again.

There are too many choices of the same exercises, meaning when clients look at their history and you happen to select a different one from the 12 of the same choices of exercises. Then they have no history! Surely it should collate all the info together or eliminate duplicates.

You need a better catalogue of stretches, yoga, Pilates moves added to the library as it's lacking.

You've lost the ability to duplicate info when you add another set, meaning you have to manually add it in ?! Unnecessary when you had that feature before.

Overall: I'm seeing if it can be improved with this feedback as surely I am not the only one with these issues .. it would be good if it had a weekly Q'aire that could be sent to clients

Vendor Response

by My PT Hub on September 19, 2018

My PT Hub has over 7,500 exercises which we are adding too all the time, however, if you can not locate a exercise, you can always add your own :)

https://support.mypthub.net/knowledgebase/how-can-i-create-a-custom-exercise-2/

If you edit/create a workout, the only time it will not save, is if you do not press 'Save Workout', it ill not delete this workout unless you press 'Back'.

There are a few duplicate exercises on the My Pt Hub software, however, we are looking to change this without losing any data for any of clients or trainers as they different versions of the exercises are being used.

If you would like to speak to our support team, please do pop an email to support@mypthub.net and we will be more than happy to help.

My experience with PThub has been very positive. They have almost all the features I could ask for!

Jun 11, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease of workout building, coupled with the scheduler. Almost everything in the software is well thought out, and anything that it is missing, the people at MyPThub are working on adding! The customer service is also excellent. Being able to book a 30 min session is fantastic. I don't have to wait on hold for an undisclosed amount of time before I get help. Then on top of that, having support through email is an excellent way to add to the customer service!

Cons: There's nothing that I really dislike about the software thus far. I do wish, however, that I could post my availability for the week and that my clients could go into my calendar and book their own times. I also wish there was an option to set a package to be paid by cash/cheque/e-transfer, as this is the majority of how I get paid.

Overall: There are so many benefits. I have an easy way to track workouts and progress of my clients. I can schedule them in easily. My clients can easily see their own progress, as well as keep track of nutrition. The software also keeps track of my transactions which is super helpful as well!

MyPTHub is a great piece of kit that can be used on multiple platforms to track clients progress.

Jun 23, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to use it on both a desktop computer and a smartphone which is convenient for both myself and my clients. It is an efficient piece of software that once you have learnt how to use properly can save you a lot of time going forward. The new scheduler feature is a great addition that allows you to create a plan of action for your clients on specific days, and even at specific times of the day, which makes it clear for them of what they need to do and when.

Cons: It took a bit of time to get used to using the software, and at first it was quite limited in what it could do. However, over the past 12 months, they have done a great job in adding numerous features and upgrading existing ones which has been a welcome addition and what has made me decide to renew my subscription.

Overall: Making it much easier to be able to look after all of my clients. It is an all-in-one solution that keeps on growing.

Capterra-loader

This Platform ROCKS!

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Customizable EVERYTHING. Add your own vids!! YES! Looks super pro on both sides. The nutrition plans and workout templates are beyond awesome. The macro calculators are superb! The developers have gone to great lengths to make this APP easy to sink into. The price is a no-brainer. No other platform is giving you the amount MY PT Hub is offering for the price. Not even the ones charging tons more. Scheduler... Awesome... Calendar... Awesome... Business Builder... AWESOME... Package Builder... BRILLIANT! Custom APP for your company... Seriously AWESOME!!

Cons: Some foods from the database are a bit kitschy and the sodium count can get a bit high when adding things like chicken breast and such. Not a Huge deal, t just doesn't really look cool when you send someone a plan and the sodium is at 3500 and 4000 with a calorie count of 2600... You can add your own foods but it can bie a bit of a pain to add all the macros for each food when they have a pretty extensive database. Uploading client videos within the app can be time-consuming for the clients. Also, hyperlinks don't work on mobile devices in the instant messenger. Should be an easy fix for the developers

Amazing fitness software for Personal trainers

Aug 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I tried other software before and once i had everything settled on it I asked my friends and family to try and they thought it was too hard to use for someone that is already making an effort to try to train. Then I found My Pt Hub and It has everything I need it, easier to use, nicer lay out and the customer service has always responded very nicely and help me with everything I needed.

Cons: The only thing I like the least is that sometimes is difficult to find a program when you have lots. I thing it will be easier if we could just type the words to find it by name. Suggestion there.

And I would like to be able to use it also in Spanish.

Overall: Is been a really nice experience for me and my clients.

Excellent. Easy to use

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use for both trainers and clients. Very simple to use. I do like the fact that clients can add their own measures and photos etc.

Cons: Just little things. Popular exercises are not at the top of the list & unless you put the exact name it doesn't come up. Also, could use some more exercises rather than adding my own. Finding foods on the nutrition list is a bit hard and names are sometimes strange. Sometimes its just hard to find something simple like chicken breast. Also having to put in all skin folds like chest measurement for female is a problem. Hard to get a chest measurement on someone whos known you for 10 minutes. Would be great to have another option like 4 site, or even better the option to leave chest out. Not sure if you can do this, but removing the pre exercise screener on sign up would be great.

Overall: Easier to run my business and build value.

Nothing short of amazing, Not quite sure what the previous guy was talking about..

Aug 07, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the quick ability to create workouts and to work from templates which cuts down on time bringing new clients on. I've successfully built an online business from scratch using this app as the backbone and tried many other apps prior to this. The look, feel, and client usability make this one hands down the winner. The customer support truly shined when apple made things difficult for ios custom app updates and myPtHub did all of the leg work for finding a workaround and contacting clients on my behalf about the change. The workout videos create a great middle ground for online clients who may not know how to do every exercise known to man.

Cons: The nutrition plan builder could be more flexible, but as always, development listens to customers and will be revamping this in the near future. Excited for that.

Excellent and always improving

May 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: When I first started using it it only had a few workouts included and didn't have many features so I only really used it to assign my clients workouts easily as it included the videos. Since then it has been constantly updating and improving to the point where now I am able to run an online business alongside my clients.

Cons: I still think the excessive database could be better and should be able to upload our own workout videos instead of having to use the demo ones but other than that no faults

Vendor Response

by My PT Hub on May 15, 2018

Hey Claire,

Thanks for your review!

IF you head to your 'Workouts' tab, at the top you will have the option to create your own custom exercise, which you can attach your own video :)

Have used the service for over 2 years, and it's been amazing to see it grow and get better.

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I really enjoy the ability to create custom exercises and add my own videos, increasing the personal feel of the app to my clients.

Cons: It can be quite frustrating creating workouts, due to a number of reasons - firstly supersets don't appear to intuitively for clients when completing workout, the orange bar down the side isn't too obvious. Secondly, workouts can disappear when creating them sometimes - if you accidentally click somewhere else and navigate away from the page, it doesn't automatically save.

It is ALMOST perfect

Aug 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Unlimited clients is always a plus. From the coach perspective, it is relatively easy to work and create what you need.

Cons: The overall process of scheduling and progressing workouts is agonizingly slow.

The scheduler needs to have the ability to schedule a workout over an entire month without having to click the day, then click add a schedule, then search for the workout, then add it. Simply using a full month calendar and clicking what days you want a workout on is a feature on other software and it makes things much faster. Along with this, it appears that the only way to progress a workout is to either duplicate and create an entirely new workout from the existing workout, edit it, rename it, then use that in the already painfully slow scheduling process. Or, go duplicate a scheduled week, and then go in and open each individual workout and edit it that way.

Either way, you are spending FAR too much time scheduling and progressing workouts for a single client.

Vendor Response

by My PT Hub on August 31, 2018

Thank you for your review, Brian!

It would be great to discuss some of these points with you over the phone so we can help out :)

I have added a link below which will allow you to book an appointment and see if we can speed up some of these processes for you.

https://support.mypthub.net/book-an-appointment/

Epic stuff!

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Pen and paper is a thing of the past now I have My PT Hub to help manage and track my clients!

Customer Support has always been on-point from day one! Constantly helping me with any questions I have at a super impressive response time!

After recent discussion with the guys they have assured me of some awesome features they have planned and I can't wait to grow my business further with the help of My PT Hub.

Cons: The only con I can think of would be not being able to categorise my clients. But knowing these guys and the rate of which they produce updates and new features, this will be available by the time i've written this!

Great app! But there are some faults.

Jul 29, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great for getting your client's to perform workouts when they're not with you at present and online personal training clients.

Cons: Lately I'm finding using the website over the app isn't allowing me view or create any programs via my phone/tablet/laptop and my fiencèe's phone using all 3 different internet providers. Also when updating face to face clients measurements and logging workouts via the app, sometimes it doesn't load up at all. I have been a my pt hub customers now 2 years and my subscription is due for renewal, but I'm not sure weather to cancel due to these faults. I hope it gets sorted because overall it's served me well.

Bodycoach

Aug 03, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the videos for clients, but i think there could be more done for them, like a voiceover in the video would improve the quality a lot better. I also like the structure of the workouts and connection to fitbit, but could be useful to connect to Myfitness pal and other apps like endomondo or polar watches etc.

Cons: I feel like the nutrition plans are poorly structured, i think the layout of desinging programs could be better and maybe the possibility to compose instructions ad a heading of workout plansand nutrition plans would be reslly useful, like instructions of how to follow them, and maybe a recipe section for nutrition, like create a recipe, and drag that recipe into a nutrition plan, for the week. That could then extract all the ingredients into the shopping list

The BEST PT software out there! Have been using it over 2 years now!

Jan 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What stands out the most about My PT Hub is their dedication to bringing new features to the software that don't require you to use another application or software. They keep everything in one place which really aids in streamlining not only my business but my check-in process and programming for my clients!

When I first signed up to the software back in 2015 it was easy and simple to use, now, it couldn't be simpler.

Review of My PT Hub

Sep 05, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software has a great all round service for my needs and of my clients. I love the fact that you can customise it to make it seem like you have designed the app yourself. Comes across really professional to potential clients

Cons: Interface and usability could be a little better. The navigation around the software its that user friendly and some clients need a lot of help and guidance in using it.

Overall: My overall experience is great because I am condensing everything into one place. I love that it can take payments and can sync it with my website, send payment reminders. Its takes the awkwardness out of telling a client that they need to pay again. Also I love that everything links together so its easy to use. The accountability is much higher with clients as well, as I can see when they're logging workouts and how they're progressing.

Vendor Response

by My PT Hub on September 07, 2018

Hey Sian,

Firstly I just want to say thank you for taking your time to write a review!

It is great to hear that you love the fact you can customise the app and that it is professional :)

We have a Youtube channel which has a bunch of videos for both you and your clients can check out to help navigate through the My PT Hub software!

https://www.youtube.com/channel/UCQfaOHrgP_QGU-E4Anx_4jA/playlists

Also, please do pop us an email at support@mypthub.net and we will be happy to answer any of your questions

Capterra-loader

I love the app! Gives me back so much time in my day and offer so much to my clients!

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My favourite things about this software would have to be the scheduler and builder! I love that I am able to create amazing packages and programs my online clients so click and purchase. Second to that would be the inbuilt payment and tracking systems. Its nice to see where you fiances are at within the app, and knowing that potential clients can purchase a product at the click of a button while I sleep. Third fave is the nutrition tracking software! This is such an incredible pro to be able to offer my clients that don't know if they want to use the software, also it allows me to hold my clients to more accountability in their day to day lives!!

Cons: My least favourite thing would have to be the calendar. I am unable to sync my gmail calendar into it because of some odd error that keeps occurring. It would also be nice if you could use the calendar as you would the apple and google on and add in events and reminders not just schedules and appointments.

Overall: I got back time in my day, I got an extra service I am able to offer my clients and being able to add more value to their experiences with me.

My review.

Sep 11, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The best part of MyPTHub I would say that is the value for money and the customer service.

Cons: The features of program design have some flaws which are taking a long time to be fixed, if they do.

Overall: My overall experience is pretty good, this will be I think the 3rd year that I am using it and I have already recommended it to three colleagues but I would like the feature issues to be addressed faster.

I think it would be helpful for you to find a way to be more in touch with your clientele and their needs.

Vendor Response

by My PT Hub on September 12, 2018

Great to hear that you like both the price of My PT Hub, we have by far the most competitive price on the market!

My PT Hub will be going through some changes within the coming months, so make sure that you keep your eyes peeled :)

LOVE THIS APP EVERY COACH NEEDS

Jul 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: EVERYTHING MANAGING MY CLIENTS PROGRESSION. Watching daily activity so i know they are staying on track. best software for coach and I've tried them all

Cons: WISH MORE ANALYSIS DATA. so I could see the data and graph of clients progressions.

wish there was a easier way to view information. sometimes it doesn't save and app shuts off

Overall: select a weight and lift as many reps as you can until you cannot do 1 more rep in good form.

Very important: lift SLOW. We use muscular tension while others in the gym use ego and speed

Lift the weight: 3 seconds to LIFT

hold: 1 second PAUSE stopping just short extension

lower: slowly lower the weight for about 4 seconds

One you weight becomes too much and you cannot complete the lift without cheating, lifting fast or breaking your form. slowly lower the weight and rest for 30 seconds before your next set

Vendor Response

by My PT Hub on July 17, 2018

Hey Sj!

Great to hear that you are loving the app! :)

With exercises you add to a workout, you will have the option to add a note, so you can put any additional information about that particular exercise. In the clients profile we have a 'Results Tracker' here it will show all of your clients information and will show in a graph format!

If you need any help, please do get in contact with me at support@mypthub.net.

PT HUB / PT Partner

Aug 07, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Finally a platform that does everything.

I have been using PT Hub since it was set up. I can track my clients, send programs and set meal plans.

At times when I am working on the gym floor, the platform is slow and also when building programs, patients is key. Otherwise a great tool.

Cons: Slow, the nutrition pages seem to be based on an american system. Also the foods are hard to find and log, according to my clients. I hope the new revamp will deal with this, as a loyal customer.

Overall: pen and paper is always best. But my clients have found the program/App hard to use so gave up.....

Lots of bugs not client friendly

Aug 31, 2018
1/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: Lots of features and makes things easy when works

Cons: Lots of bugs in the first couple of weeks constant excuses and then told is now fixed issues with app had to keep resrarting. Customer service pretty poor full of excuses and still charge you although the product doesn't work. Really hard for clients to use it's not user friendly 1 out of 6 clients could use the app that's a bad percentage but PT hub didn't care they just want your money bad service and bad customer service

Overall: Awful at first looked great everything worked great then things kept crashing and bugs happening to be told it will get better. This is not good enough if I'm paying money it should be right. The app is hard to use and doesn't clearly get you where you need to go especially for clients they want something easy to use. As a PT you want to train and teach them fitness and nutrition not computer science. Good marketing and but completely bad customer service and solutions not happy at all. I'm even more unhappy the fact I paid for a month and got no refund although I've not even been successful using it bad customer policy if I buy a product that has issues and doesn't work pretty sure I should be refunded but that's where they will lose customers bad call.

Vendor Response

by My PT Hub on September 04, 2018

With My PT Hub, we give all trainers a 30 day free trial which we do not ask for any card details, this is to ensure that the software is right for both the trainer and their business.

Our support team have responded to all your emails that you have sent it going through each issue that you had had, our support also asked to book in a phone call so we can discuss all of these issues over the phone with you which you did and we went over this with you over phone.

If My PT Hub ever has any issues/bugs we ensure that we get these resolved as quickly and efficiently as possible, I am sorry that you did not enjoy your experience with My PT Hub and if you want to discuss this with us, then please feel free to pop us an email or book in a phone call.

MyPTHub has enabled me to provide a better service for my clients in and out of my training studio!

Mar 02, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that you continuously develop and improve the software and functions. I LOVE that your package includes unlimited clients!

Overall: I am now able to train more than 1 client at a time because they are not dependent on me for giving them the exercises, reps and sets which allows me to do more of what I am supposed to do, ensure good form, motivate and modify the exercise as needed.

My clients can still train even when they cannot attend their sessions because they are on holiday or travelling for work. This enables them to keep up their fitness goals even if they are not attending face to face sessions.

Using this software has given me more free time!

Important piece to my training business and my clients love it!

Aug 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have used other fitness apps and this one is very user friendly. MyPtHub is continuing to update the software to make sure we are getting what we need.

Cons: I wish the built in Fitness and Nutrition Plans were not as good as I would hope. If they were able to upgrade those programs, I think this would be a one stop shop and be the absolute best fitness app you could possible want. Hire more Personal Trainers and RD's to help design better plans

Overall: MyPtHub is helping me stay organized with my programs and also helping my branch out into doing more online fitness training.

Vendor Response

by My PT Hub on August 24, 2018

Hey Derrick,

Thanks for your review! The nutrition plans we have create are just templates which you can use/edit/rename and more. However, you can create your own nutrition plans and I have attached a link to show you how :)

https://www.youtube.com/watch?v=OMpUkraLmr8

great app that i found useful for my clients

Jun 17, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My PT Hub is easy to create programs and clients are able to use it easily. Perfect for online clients and mobile app makes life so easy, enabling me to manage my clients by creating customisable training and nutrition programmes, whilst tracking their progress and achievements.

Cons: It could improve on its functions for nutrition like the one on myfitnesspal. The design of the app could be made easier to manage training programs. So for example sometimes its difficult to look for a particular exercise, especially an exercise that may be recognized by 2 r 3 different names but same exercise.

The macronutrient calculator can also be udated similar with myfitnesspal

Overall: saves time with programming

Good product

Aug 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cost is good, very reasonable compared to competition, very easy to navigate with an ever growing list of features.

Cons: Needs more varied exercise and mobility videos.

As a PT / Strength coach I like to track progress via Loa, time, reps, sets etc and find lack of this faculty makes me think about looking elsewhere because I am shortly returning to employing PT and want this facility for them.

I am also not happy about the length of time payments are held, which as a small business stops my cash flow which can be a major problem.

By far the best software for personal trainers

Aug 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This company continues to grow its, practical, features and provide high levels of costomer service. I reccommend them to every trainer I know

Cons: Ummmm not any I can think of in the moment. Oh actually the app sometimes doesn't record the workouts. But it's very rare. Also when I click on progress pictures for clients on the app on my phone it kicks me out sometimes.

Overall: Amazing!

Thank you!!

Sep 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to have unlimited members with easy use for most users.

Cons: It does not record the workout history for the user to be able to view easily whenever they want.

Overall: I have been able to offer the members of a condo gym a "free membership" to use my online training programs. I have been able to cut down to just one day of training for my clients a week.. with them using the app for 2 workouts on their own .

Thank you!!

Vendor Response

by My PT Hub on September 17, 2018

Hey Maile,

thank you for your review!

When your client logs a workout, both you and your client can view the workout they completed under the recent client activity feed :)

Also, when your client logs a workout, if they then do the same workout they can click on the clock icon next to each exercise and it will show you the history!

If you need any help, please do contact our support team at support@mypthub.net and we will be more than happy to help.

my review

Aug 28, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: how easy it is to navigate and set up, how user friendly it is for the client, how much it upgrades over time

Cons: the food data base via the logging section if it was a little bit more like my fitness pal, the app would be perfect

and also the fact you cannot automate messages yet

the coin system i just dont get it

Overall: some times it bugs out , but its still great software

Vendor Response

by My PT Hub on September 03, 2018

My PT Hub has the world largest verified food database, which your clients will be able to log their food items by either searching or using the barcode scanner!

I have attached a link which will show you all about our credit system and events :)

https://www.youtube.com/watch?v=dvS8ixwnIl0&t=2s

If you need any help at all, Jake, please do pop us an email to support@mypthub.net and we will be more than happy to help.

User friendly ; extremely useful

Aug 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I believe this software is very easy to use and has become part of my integral method for personal training. I really enjoy the fact I can use it with private one on one clients in the gym and additionally for online clients. Exercise templates are extremely useful and eliminate a lot of time speant using the old method of typing or writing

Cons: There needs to be a barcode scanner for food and if it exists I cannot find it?! There also needs to be more options for diet templates and workouts

Easy to use with resourceful nutrition and exercise library. Suits the business for any PT in the UK

Mar 23, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: I have tried other PT software at the same time during the free trial and I found that My PT Hub is:

-Resourceful exercise and diet library and very useful predesigned workout and diet plans.

-Free branding, unlimited clients, trainers. Also, you can create packages and start your PT business online.

-Best value for money, I definitely enjoyed the software and so as my clients. I have upgraded to the annual membership.

Cons: Customer support: one has to book a telephone appointment to deal with one issue only. It would be good to have a one to one telephone demonstration and answer all the questions as induction. My experience was not very useful or welcoming!

Too many long youtube videos about "how to use" the software, some are outdated, not similar to the current my pt hub! I am not sure which one to watch, sometimes I have to watch 15 minutes of a video demonstration to find one information that I need to know- time-consuming!

Overall, I have upgraded as it is good value for money for a start-up PT business in the UK as compared to other providers which are more suitable for the US or Europe!

Awesome App

Aug 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love these new features that Hub came up with. This is really helping me manage my PT business.

Cons: The bugs on the mobile app can be fixed, but otherwise, I have no problem with this.

Overall: These new features are so amazing. I really love the scheduling, and the group fitness features this program has. Overall, I have had a great experience using the app, and I'm glad to have it.

Vendor Response

by My PT Hub on August 08, 2018

Thank you for your review, Marcus! It is great to see that you you like the new features, we will have plenty more coming for you as well :)

If you every need any support, please do get in contact with us at support@mypthub.net and we will be more than happy to help, Marcus.

LOVE My PT Hub! great features that are easy for trainers and clients!

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and AMAZING customer service! If I come across a question I can get it answered almost immediately. My clients have been having a great time using the app and accessing the schedule and workouts. Clients hardly ever have how to questions because the layout is very client friendly.

Cons: would be cool to have an interval timer..but the features are always getting upgraded for amazing quality!

Overall: more clients with online options and clients know where and when classes are with the schedule.

Like the one stop shop idea

Aug 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Like that all aspects of my business with training a client can be in one software. communicating, programs, forms, payment plans.

Cons: Thought I was paying for the full software, but it keeps changing and having to purchase more. Would like to know that I have all of the features and then I'd be able to use them all without limitations each time I look at the various options. Embarrassed with the software sends out a message to a client that their schedule for a session at an odd time. been told it's the time zones and that the software was upgraded which caused it. Hate telling clients that it's a software issue.... I look lame and unprofessional. Initially I believe I had purchased the whole software (full version), but the nutrition appeared to be very limited.

Overall: Client was initially impressed with the professionalism that it had when she first started... some glitches have since stopped me from using it... as she had commented about these glitches. On an overall concept, I like the idea of the software. I will persist for another few months to get the full version now that I have upgraded again....

Vendor Response

by My PT Hub on September 03, 2018

Thank you for your review!

We have released some powerful new features such as group bookings and classes so that your clients can book themselves in. My PT Hub is by far the most affordable personal training software on the market and in the near future you will see some more changes :)

In regards to the calendar, if you are having any issues, please do pop an email to support@mypthub.net and we can always look into this for you!

My PT Hub has the world largest verified nutrition database which you can create nutrition plans to assign to your client, they can log their food items by searching or using the barcode scanner.

Capterra-loader

Good features.

Aug 02, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Nutrition. It keeps my clients on track, we can do macros, or by foods.

Cons: lack clarity on the price.

App does not always work.

Bugs frequently.

You add features, and expect me to pay.

Overall: 7/10, I consistently look for other options. I do like most of the features, but you guys are really inconsistent. IN a world of fitness & nutrition, that preaches consistency for results.

Vendor Response

by My PT Hub on August 06, 2018

Hey Allison!

Thank you for the review, the NEW features such as group classes and boot camps added to My PT Hub is only an additional $4 per month. My PT Hub is bar far the most affordable personal training software on the market :)

Any help needed at all, Allison, please do get in contact with us at support@mypthub.net

My exsperience with the My PT Hub is very positive.

Aug 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I find it easy to use to learn the software & simple to follow for coaches & clients. Having the barcode scanner implemented with the nutrition portion of the software is very useful for my clients when logging food items.

Cons: I do wish that it would work with fitbit, that would work really well with the nutrition portion of the program.

Overall: I able to coach more clients & don't have to write diets anymore. The software allows me to be more proative as a coach & it allows my clients to be more envolved with their diet & workout program. I find that with the software that clients are more motivated on their own & i have to talk with them and answere less questions about their diet & workout program.

Everything I need for creating an online client profile

Sep 07, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Pre written programmes

Ease of linking, duplicating or creating a workout for clients

Easy to keep in touch with client

multi select exercises when creating a workout

The auto micros for clients when they fill out their details

Cons: Some example packages would be good

When creating a workout or exercise being able to attach a video or photo straight to it would be good

when selecting how the exercises will be performed its a bit structure some way of creating your own would be great so I can do say EMOM exercises or something

Being able to advertise my page through using a link instead of needing their email to do so.

Overall: I wanted to reach out to clients who didn't want to come to the gym or couldn't afford a PT. This is enabling me to do exactly that! I still work in a gym but want an online client base too.

Vendor Response

by My PT Hub on September 12, 2018

Hey Claire, thank you for your review!

If you head over to our support portal, you will be able to check out all of our FAQ's, contact our support team and even raise feature requests :)

https://support.mypthub.net/

Not only the best PT software available but the most affordable! INCREDIBLE

Sep 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: My PT Hub has revolutionised the way I run my studio and even allowed me to take on online based clients, therefore increasing my revenue massively!

I can now sell programmes and custom training online as a package which anyone, anywhere can purchase! Now if someone wishes to join my class, however were fully booked they can find a package suited to them online, purchase that and be coached by myself remotely! You just can't beat that!!

So far best coaching platform

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy in use and great to have everything under one roof. All work can be stored and I can mix and match my food plans and workouts as necessary..

Overall: Easy, time saving work tool

Capterra-loader

My PT Hub has been great so far. The software is very easy to use, clean, and appealing.

Jul 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is well laid out. The options and tools to apply to each client is immense and thorough. As a fitness professional, there isn't much more I think I really need.

Cons: So far, I can't really say there is anything I dislike. I'll admit I'm new to using the software, so as of now, I can only say that I'm still trying to figure out where everything is. By no fault of the developers though. I'm one of those people that skip tutorials and figure it out as I go.

Overall: For less than $/year, I'm able to have a branded web interface, branded app, and unlimited client files to track and store. The previous client management software I was using has been promising an app for over a year now and was costing me a few $/month for only up to 20 client spaces. Although it also had many available tools, with My PT Hub, I'll be getting much more for much less.

Vendor Response

by My PT Hub on July 10, 2018

Hey Michael,

Thank you for the kind review!

Its great to see that there is nothing that you dislike on My PT Hub and on the 19th July it is only going to get better! the link below will allow you to sign up to find out more :)

A link it would be worth you all having to save in your notes:

https://www.mypthub.net/special-event/

If you need any help with anything at all, Michael, please do get in contact with us at support@mypthub.net

A New Personal Trainer

Aug 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I was using another platform, but when I came across MY PT Hub I was almost sold immediately. The flexibility of the program, the app, the option to personalize the app, etc. The other program didn't even compare. I also loved the extensive exercise video library, the other app didn't have half of the exercises I was looking for.

Cons: I think it's still a little confusing for my clients. Although they have a simple view (which is important) I think they have a hard time finding some of the more detailed/complex tools they want to use. I get a lot of questions like "where do I find this or that".

Capterra-loader

Great software

Aug 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great database of exercise videos.

Great database and variety of workout plans.

Website and app are easy to use.

Support team are quick to respond when I raise tickets.

Packages are easy to create and use.

Cons: Doesn't send automatic reminders to clients 24 hours before sessions.

When selecting dates in calendar to schedule sessions, the date reverts back to today's date when putting in details. This has caused me to book sessions for wrong date in the past.

Overall: I like using My PT Hub to store client info and plan workouts. It's also great for online coaching as clients are able to view exercises thanks to the great video demonstrations database.

Capterra-loader

A very powerful tool that has helped me to create and deliver quality programs for my clients

Apr 09, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how easy and quickly it is to create a program and nutrition plan and instantly send it to my clients.

Cons: A few weird things can happen when creating programs and nutrition plans.

Foe example, when I am creating a nutrition plan and scrolling through the list of foods with my keyboard, if I hit the 'ENTER' key instead of using the mouse to click and select the food item. It will automatically insert that food item into meal number one, even if I am working on meal number four.... So that's pretty weird.

The nutrition plan section also does not give the ability to copy meals.

For example, if I have created 'MEAL 3'. If i want to have that exact same meal again for 'MEAL 6'. I cannot simply just duplicate that meal, I need to go in and completely create that meal again, by individually selecting the different food items.

These are not exactly problems, just minor things that could help to speed up the process. Especially for a Laptop keyboard guy like me!

Overall: I have been able to produce some great programs for my clients. The video tutorials have been especially helpful along with the ability for clients to log their training progress.

very useful app, you feel like a real professional trainer. You will stand above the rest. Brilliant

May 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact you can create your own app, create meal plans and packages etc. you feel well connected with your clients

Cons: you have to pay for the custom app separately it will be great if it came with the subscription. Thats my only issue

Overall: I got alot of benefits such as more clients, and knownlodge

A true business saver!

Jul 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Whenever I have a question about something I can head over to the Knowledge base on their support portal or send them an email and I get a response super quick! The same goes for my clients, if they are experiencing issues or they simply are not too sure how to do something they can head to the knowledge base or email support.

On top of this, a few other companies were unable to process my custom app request and no longer offered this for iOS, My PT Hub overcome all of this and I now have my own custom app icon on my iOS device! AWESOME!

Cons: The only thing I would say I like least is the fact I am currently unable to message clients in a group, this is something I know the guys are working on though and I can't wait for it to be released!

Vendor Response

by My PT Hub on January 04, 2018

Hey Mike,

Thanks for the great review. Just to let you know, you can send group messages to clients. Here's a quick ho-to guide:

https://support.mypthub.net/knowledgebase/send-message-to-clients-in-a-group/

We hope this helps.

PT HUB Experience

Aug 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is overall AMAZING!! No other program has compared to PT HUB I love how affordable it is, I love how much we can customize to our brand and even input our custom color scheme! I also love that every idea is heard and PT HUB never ceases to amaze by implementing ideas that are requested by customers! Overall WIN!!!

Cons: In the very beginning of using the system, the app had a few glitches but it is working really well now, nothing negative about this company. Customer service is awesome always willing to help!

Overall: This system is a MUST for trainers out there, we have been able to offer our clients nothing but the best! the experience is great both on the admin end and client end. I've been pretty picky with systems to utilize to better our user experience and nothing has compared to this system I've researched so many! Hands down the best out there!!!

Great software!

Aug 02, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It gives me direct access to understanding my clients patterns for working out and nutritional intake.

Cons: minor stuff.. but, I wish the software can show my company's logo on the apple app store and not just the google play store. It would make the consumer interest in the product more interesting to say type in my company's name(iKengaFit) in the app store. Instead I have to tell them to download MyPTHub in the app store which takes away from my businesses visual outreach to the fitness industry through apple products which is a primary commodity in America.

Also, the timer on the workout template doesn't make a sound for my clients even when they have their phones sound on.

Overall: My outreach to clients is much easier. It takes away the reliance on email communication and centralizes all my client's information.

Vendor Response

by My PT Hub on August 06, 2018

Unfortunately, due to Apple's change to their terms and conditions, it is no longer possible to submit or update custom branded apps to the Apple app store.

The iOS app process in place which allows iOS custom app customers to log into the 'My PT Hub' app and replace the icon with their custom app icon. This is the new iOS process as requested by Apple.

Our app team have had numerous phone calls with Apple, however, they will not budge on this, we hope one day this will change!

If you need any help, please email our support team at support@mypthub.net :)

Looking for a PT Software? These guys are the one for your business!

Mar 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: From the very beginning My PT Hub has been of huge assistance to me and my personal training business. From helping me with any questions I may have to allowing me to take on more clients, all the while not charging me any extra for expanding my business!

I started out using another software, however as my business grew that meant I had to pay more for my subscription as I outgrew the bracket I was in. With My PT Hub they are completely unlimited, allowing me to add as many clients as a like along with plans. If anything, these guys have helped me grow my business even larger and some!

I have recommended them to everyone I know whilst earning money for doing so through their affiliate program! Is there anything they don't do?!

CHECK THEM OUT

hmm, probably the worst one of the training softwares I have used for clients

Jun 26, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: the software I assume is till new and has or shows room for growth and that alone is a pro. customization of your business is also pretty neat.

Cons: user friendliness is poor. Several functions, either the app or software, gets buggy and sadly erases all your work before you get an auto save. This was a nightmare at first but eventually found a loop hole. Truthfully, I didn't see the value in having to do that and pay so much. By the way, they are not at all willing to refund you so be attentive to what software you are desiring to purchase as well as your own specific needs.

I've had a great experience!

Apr 27, 2018
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This product is far more affordable than others that i've researched-- plus i like the unlimited amount of clients, as well as the app feature!

Cons: I wish that the nutrition logging synched with MyFitnessPal, versus having it's own database of food. Like it or not, the general population is familiar with MFP, and it's database is much more broad than MPTH. I also think that the logging feature is not very user-friendly.

Brilliant. Love it!

Jun 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to write workouts and nutrition plans with ease. The layout of the desktop and mobile versions make it so simple.

Cons: The app can be slow to load at times, and would benefit from a much faster/easier logging in process (perhaps the fingerprint scanner on most top spec smartphones)

Vendor Response

by My PT Hub on June 22, 2017

Hey James,

Thanks for the review - we have a massive update coming soon that has speed the app up, 10 fold! We can't wait to show you :)

Kind Regards,

My PT Hub

Personal Trainer Review

Aug 13, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: - Multiple clients

- Programme feature

Cons: - Not so intuitive to change client measurements

- Payments not received straight away, and % taken by MyPTHub is too high

- Nutrition plan section could be better

- More exercises in workout builder

Overall: The app has been useful to manage my personal training clients, however did take a few days getting used to and I feel the client section needs some updating to make its clearer/easier to see your clients progress and update measurements. I also wish there was a separate selection box for warmups in the workout creator. Apart from that, I found the app fairly easy to navigate and the overall appearance of the app looks very pleasing to the eye. My favourite feature is the programme design and how it looks for the client when they decide to buy your programme, this has added to my professionalism as a personal trainer.

Vendor Response

by My PT Hub on August 14, 2018

In regards to the navigation around My PT Hub, we have created a bunch of videos and also FAQ's to help you get set up, this is for both you and your clients!

https://www.youtube.com/channel/UCQfaOHrgP_QGU-E4Anx_4jA

https://support.mypthub.net/knowledge-base/

To change a clients measurements, you simply go into the profile and hit the "+" icon and you will be able to change these :)

If you would like to book in a call to speak to one of our team then you can do on the following link!

https://support.mypthub.net/book-an-appointment/

Capterra-loader

great software, easy to set up, very intuitive to both myself and the end user - my clients

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Once you get the hand of it you can service more clients in less time. Great value for money. Exercise library is extensive and you can create your own if you cant find what you are looking for. included a macro calculator and nutrition log to help make nutrition plans easier

Cons: There's not a lot not to like! If there's not an exercise you need in the library, create your own! There are probably cheaper online payment platforms out there, but to have everything in one place makes things so much easier, its worth the 1% fee you would save eslewhere

Overall: allows me to scale my online business and hold everything in one place

Vendor Response

by My PT Hub on February 13, 2018

Hey Tim,
Thank you so much for the great review, we really do appreciate it.
We're working super hard to drive down the % fee's that the banks take with online credit card transactions.
Essentially the more volume we can pump through the system, the lower it becomes for all trainers using My PT Hub.
Thanks again, it's great to have you with us.
Kind Regards,
My PT Hub

Can Not Fault

Aug 03, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love having all my clients in one place. it also allows me to coach online clients a lot easier and have a platform to work from

Cons: customer support, I had a problem where it cancelled my sessions without me knowing I proved that it was not my fault to My Pt Hub and they just did not want to know. this left me in very awkward books with a client

Overall: Love using a platform where all mac feints get the same service! a high quality one

PT Hub is feature rich and I like this a lot. It is a bit laggy and sometimes confusing for clients.

Jul 25, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the many features, this is by far it's strongest allure for me and my team. I also love that I can have more than one trainer on the platform and once you create a bunch of schedules you can just setup clients with those schedules, this is a huge time saver.

Cons: It is a bit confusing. Some of my clients I know have been completing their work outs but seem to miss checking them off complete. Also the scheduler is a bit tricky to navigate. I also would like to be able to upload my own videos in the exercises descriptions when creating my own exercise that isn't currently on the platform.

Overall: It enables me to communicate with my personal training clients and give them a nice and clear work out plan that is easy to follow.

Vendor Response

by My PT Hub on July 26, 2018

Hey Daniel!

You can create your own exercises which you can add your own description and videos, the following link will show you how :)

https://support.mypthub.net/knowledgebase/how-can-i-create-a-custom-exercise-2/

Also, if you or any of your clients are having and difficulty navigating around the software, we have created a Youtube channel which has both trainer and client tutorial videos!

https://www.youtube.com/channel/UCQfaOHrgP_QGU-E4Anx_4jA/playlists

If you get stuck with anything at all, please do get in contact with out support team at support@mypthub.net :)

Amazing app!! Makes our job much easier and engaging for our clients.

May 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Being able to upload our own pdf forms! So, it is even more customized for our clients end use. Love the workouts section as well.

Cons: Not being able to load our own meal plans in the nutrition section. The meal plans available are short and we would have to enter each meal to add it... Too much work...

Overall: Keeping our clients engaged and motivated! And accessible for new prospects to see the programs we offer.

brilliant software for a pt

Aug 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: has made correspondence, programming and connecting with clients a one stop shop, allowing my material to be delivered in an efficient and professional manner

Cons: I'm new to the software so I sometimes feel like I may not be using it to its full potential yet but I will take time to watch the you tube videos and up skill

Overall: I feel that ultimately I will be able to take on more clients as programming for them will become a less time consuming task. The direct trainer-client interface will, I'm sure, increase client retention as I believe having the app will allow my packages to be presented in a more professional manner, increase a clients accountability by checking in with app between face to face sessions. It will also allow me to set online programming which I haven't done yet and excited to try.

Vendor Response

by My PT Hub on August 21, 2018

Great to see that you are liking My PT Hub, we do have a lot of features and we will be releasing more in the future :)

If you need any help, please do email our support team at support@mypthub.net, or you can even head to our support portal or Youtube channel!

https://support.mypthub.net/

https://www.youtube.com/channel/UCQfaOHrgP_QGU-E4Anx_4jA

Great service and great for any fitness business

Feb 12, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Large amounts of useable and content, easy to use and great features. Customisable app and accessibility.

Cons: Software lags at periods of high traffic. No notifications of membership renewal - received no emails that our membership was coming to an end and to renew/pay - wasn't until client reported they couldn't access any content that we became aware.

Vendor Response

by My PT Hub on February 13, 2018

Hey Bryon,
Thanks for the review.
So sorry about the slow website patch over the Christmas/Holiday period. This issue was fixed quickly and won't happen anymore.
As always, thank you for your continued support!
Kind Regards,
The My PT Hub Team

Fundamental to my business

Sep 04, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How it centralises everything. Diet, training and client progress all in one place, no more emails and excel spreadsheets here there and everywhere. Creates a very professional appearance.

Cons: It's lack of compatibility with apps such as MyFitnessPal and Happy Scales.

Overall: It's been fundamental to my business and the fact that it continues to be developed - such as rep range and tempo - keeps me as a loyal customer.

Vendor Response

by My PT Hub on September 05, 2018

With My PT Hub, you do not need to integrate with any other company because you have everything on one platform, including your client logging their nutrition :)

It is great to hear that it is also fundamental to your business, if you ever need any help, please do pop our support team a message at support@mypthub.net and we will be more than happy to help!

Overall, its a good software with some really helpful features to keep track of clients and staff.

Jul 12, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Fully customizable.

User friendly app.

Very Affordable.

Custom App Icon is a Nice Touch.

pre set workouts and meal plans

Client Profiles.

A very useful tool.

Cons: Can be a little glitchy at times.

App is a bit slow.

Slow response time from customer service. Being a UK company, the time differences are completely opposite so usually get response emails at 2 in the morning.

Vendor Response

by My PT Hub on July 18, 2018

Hey Quashawn!

To contact our support team you can pop us an email to support@mypthub.net and we will get back to you within 24 hours, also you can get us on live chat or even book in a phone call!

https://support.mypthub.net/book-an-appointment/

Remember that tomorrow we have the biggest update My PT Hub has had in 3 years, so make sure you sign up for our live webinar :)

https://www.mypthub.net/special-event/

BOOM!

Aug 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fairly simple to use on my end. Scheduling is great, keeps my day planned. Overall alot better than other apps out there.

Cons: The calendar on the desktop does not communicate well with the app. ON the app it will show sessions being scheduled in a 24 hour clock, on the desktop it shows in military time and its always 1 hour off. The apps are a little slow.

Overall: HELPS KEEP EVERYTHING CENTRALIZED>

Great app, almost perfect tool for any Personal Trainer

Jun 16, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ease to create workout plans and assign individual or groups of people

Tracking clients is easy, communication on the app is easy.

I like how it downloads as an app by my company name

Cons: That it doesn't have an online booking system that clients can book themselves into. I would love to see the app have an integrated timetable that clients can create an account on, book their own times in and book regular times to run for the length of time needed. I currently use setmore separately from this app which has everything you need:

Re-occuring bookings

confirmation email for client and trainer

reminder text to client (set within a time frame of trainers choosing)

payment options

plus more features

Overall: Saves a lot of time

Super easy to use. Perfect for my business and colleagues!

Sep 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Being a massive technophobe never did I think I would ditch pen and paper for an online software to help manage my clients! This has helped me tremendously over the past year and boosted my business into the future. The ability to see my clients results via graphs instead of scrolling back through a diary is amazing and adds that professional touch to my business.

Best app ever. I love the simplicity of the services they provide.

Dec 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple. Easy. Effective. That's what I'd like to say about mypthub. It's amazing and the customer service is great also.

Overall: Simplicity of use. My clients upload there good log and I get to track there training program. 100 percent accountability.

Very versatile - Does it all

Aug 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the constant improvements. I like the fact that this software now replaces THREE separate softwares that I used to use in the past. I love the fact that your prices are reasonable.

Cons: There's no integration with 3rd party apps. I'd love a Zapier integration, so I could further customize my clients' experience and make workflow even easier.

Overall: Very great company. I love it!

Vendor Response

by My PT Hub on August 10, 2018

We do not integrate with any 3rd party apps, this is because you can do everything on My PT Hub, such as take payment from your client, create them workouts, nutritions plans and more!

We will be making more improvements to the software in the coming months, so make sure you keep your eyes peeled :)

If you have any questions, please feel free to pop us an email at support@mypthub.net

Great app

Aug 12, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's ability to help organise programs for clients online and in person

Cons: It's takes quite a lot of time to make programs

Overall: It's good on occasion I have lost workouts and received feedback from clients that there are glitches with the app

Vendor Response

by My PT Hub on August 14, 2018

I am sorry to hear that you have lost some workouts and your clients are having a few glitches! Please ensure that your clients are on the latest update of My PT Hub and they should not have these issues.

In regards to losing workouts, if you pop our support team an email at support@mypthub.net we will be more than happy to help :)

Amazing app to manage my clients!

Nov 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Using this software has helped me to manage my clients in a much more efficient and manageable way.

I love the ability to track my clients specific lifts through the results tracker and show them their results via clear graphs and tables. This allows me to keep on top of their training and ensure that progressive overload is being applied in the correct places.

Cons: I would love the ability to share client transformation pictures via my social media pages. I'm sure the team will be introducing this soon!

Great app, abit long to create workouts though

Mar 02, 2018
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use for clients to use, sime clean layout allows me to find everything easily on all of my devices.

Cons: Exercise selection is large but there are multiple of the the same exercises and some basic variations are missing. The same with the food database, with that alot of the kcals and macros are way off. Alot writing programmes is a long and tedious process

Affordable. Value add. Great customer service.

Jul 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Share programs easily. Build programs easily. Stay in touch with clients easily. Keep clients satisfied at all times even when they are travelling.

Cons: Video upload for custom exercises is slow and time consuming. A quick and easy way to add videos rapidly would significantly improve the experience and would help us scale our business quicker.

Overall: Client retention.

Vendor Response

by My PT Hub on July 19, 2018

Hey Brett!

When creating your custom exercise, you will simply just need to enter the workouts description etc. then you will be able to add a video from either Youtube or Vimeo, the link below will show you how :)

https://support.mypthub.net/knowledgebase/how-can-i-create-a-custom-exercise-2/

Remember that this evening we have a big My PT Hub update which will include NEW features, you can sign up on the following link to view our webinar!

https://www.mypthub.net/special-event/

Tricky to set up and slow to load between pages

Mar 09, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: once set up easy to use, good to have the options to add branding and logos. Great to have the videos for clients also

Cons: slow, lags between pages. expensive for what it is really. Maybe work on a percentage scale per client registered

Vendor Response

by My PT Hub on March 19, 2018

Hi Stephen,
Thank you for the review.
Sorry to read some of your negative points. My PT Hub doesn't change you for adding additional clients. It's a simple, flat fee per month. Would you mind explaining this point for us, so we can help?
Also, My PT Hub is by far the most affordable software on the market.
We hope this helps.
Kind Regards,
My PT Hub

Very thorough online software... it has everything we were looking for all in one

Feb 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fact that we were able to use one software that has all features that were doing before, but we were using several documents and it was hard to keep track of it all. This software also has an app that our clients can download and use to record their workouts and nutrition...and get reminders to do so! The software also allows recurring payments and customized forms that our clients can complete online. The software also has an automatic grocery list based on the nutrition menu that you set up for your clients. Wonderful software!

Cons: I haven't found a way to re-assign clients to another trainer... seems that once they are in the system and set up with a trainer they can't be adjusted.

Overall: Able to reduce the multiple documents and extra work involving in coordinating those documents between multiple users into one software system that does everything we need it to do.

Totally awesome

Aug 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use once I got the hang of it , brilliant for macro plans

Cons: Can be a bit slow when loading info and some times gets stuck on one page

Overall: It has helped me develop my business to a much higher standard

Vendor Response

by My PT Hub on August 06, 2018

So glad to see that you find My PT Hub awesome, because so do we!!

If you ever need any help with anything, Edward, please do give me a shout at support@mypthub.net and I will be more than happy to help :)

Capterra-loader

Overall this is the best app, has the most features for personal trainers & nutrition specialists

Jun 02, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: easy to use, it is decently user friendly just a few kinks I noticed in the cons section. I've been looking for an app like this where I can challenge selected clients who want training and nutritional consultation. Being able to sign clients workouts is a HUGE plus. It's interactive too... clients know when I've seen something they have done.

Cons: During the free trial I was only running 5 clients on it and the data base on the computer would get overwhelmed and stall out. It's also important, in my opinion to be able to add workouts easily from my phone, and it was not... the app would time out and I would end up doing it on my computer

Overall: flexibilty, good easy to access nutrition info on what they are logging which is a huge plus. it's nice to be able to assign clients workouts when they go out of town or I do, so super huge.

All clients in one place. Easy to use

Jun 04, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The exercise library is extensive and also makes videos available to the client in order to check which exercise they are supposed to be doing. Clients can add their own workouts, FitBits can be synced to their accounts and app can be used on PC or mobile. Straight forward and instinctive dashboard. PT Hub ogffers a 1 to 1 skype call to go through questions and the app.

Cons: I am not able to enter other appointments into the calendar which means that i am currently always cross checking with another app of mine. My 365 email does not sync with PT Hub :(

Customer service chat is not active during the weekend.

Overall: All clients in one place. Always accessible

I love this software. I makes planning, communication and receiving payments easy and in one place

May 12, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that everything you need is one platform. Your clients can purchase plans, see videos of how tos, grocery list, log nutrition / workouts and make payments all from the app.

Cons: Some features only work on the desktop. Also, there are some features that are awesome but I needed help with utilizing how they work. Costumer service is always willing to help but sometimes you may have to set an appointment to speak with someone; this may be dissappointing sometimes when you need help immediately.

Capterra-loader

Trainer Review

Aug 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: My clients find it easy to understand how to operate and have all the basic tools in one spot.

Cons: The nutrition section takes entirely too long for me to create a diet plan and I wish it was a little faster. When I look at my clients info and it states they uploaded their macros, it never shows anything and they are having issues with it. I would like to also see the ability to add videos that are not for exercise. For example, I record cooking recipes and tips for clients and would like to upload those sometimes.

Overall: So far I like it because I can upload my personal videos for exercises or use the ones from the video library. It has aloud me to make money while in another country which is awesome.

Vendor Response

by My PT Hub on August 07, 2018

What you can do is if you do not want to create your own custom nutrition plan, you can head to the 'Find A Plan' section where we have created a bunch for you to use, which you can also edit and rename.

When your clients log nutrition, they will need to select the nutrition plan they will want to log against, then they can add their food items and view their macros.

You will be able to upload videos, photos, voice notes to out 'File' section which you can then assign to your clients :)

If you need any help with any of this please do pop us an email and we will be able to help you out, just email support@mypthub.net.

My PT Hub Review

Aug 02, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how everything you need is all in one place, especially the calendar this is easy for clients to see what you have free along with assigning workouts to the date

Cons: Sometimes it can take a while to refresh the feed on activities uploaded by clients . Some parts of the nutrition could be updated for food lists on quantities.

Overall: I have had a good experience so far with My PT Hub, it has helped me focus more with clients nutrition with it been inputted daily and can speak to clients straight away about there training.

Vendor Response

by My PT Hub on August 06, 2018

My PT Hub has everything to be on 1 platform so you do not have to integrate with any other provider!

It is great to hear that you are having a good experience, we will keep bringing you new features :)

If you have any questions at all, send an email across to support@mypthub.net.

Great experience with Mypthub. This software made it possible for me to become the business owner I

Jun 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and manage multiple clients.

Customer service is top notch.

Easy to use for clients.

Updates are being done to improve based on feedback from users.

Cons: Over all I am very pleased with my experience in using mypthub to manage my business. Whenever there is any cons I can think of I just reach out to customer service and they take care of everything for me. Helps me concentrate on my business and less about the software itself.

Overall: I received the ability to run and manage my own business

My PT Hub has most features you'd look for in a coaching software. It's easy to use & looks ace too.

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: My PT Hub has opened the doors for my business to really expand beyond the walls of my gym. With incorporating training & nutrition programming, measurements, progress photos and exercise videos etc for clients and also being able to manage other coaches within the business it's just gold.

Communication features are smooth. Notifications are on point. It's very user-friendly.

The mobile app is awesome too.

Cons: Missing a little bit more flexibility when it comes to planning "unconventional" sessions like CrossFit-style workouts.

Overall: Opportunity to scale my business with ease, at a reasonable price.

The set-up is there. More online clients.

Capterra-loader

Great Software!

Aug 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It Really Is An All In One Solution! We Use It For Everything!

Cons: We really wish we could sell subscription packages & then assign them to a trainer afterwards WITHOUT having to recreate the package under another trainer. This would allow people to be able to purchase sessions & subscriptions from our site, and then be assigned to a trainer within the app, rather than all being under the company.(Eliminates clutter).

Also allowing package purchase from the app would help tremendously!

nice to use

Jul 11, 2018
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very user freindly for my clients. Also easy for me to add my own videos and exercises to make it my personal. your video are brill but i feel it adds to my personal touch to add my own videos and exercises

Cons: I really would like to be able to set sechedule workouts at different times for different days and also set more than 2 workouts a day. Also to be able to copy workouts and paste then on the end of others workouts. ie add a chest workout to a shoulder workout without having the rewite it as one workout. if i want a client to do chest and cardio instead i would have to rewite the chest session and the add cardio. if you could schedule more than one workout at a choosen time it would solve the problem. please think about this.

Overall: quick way to give clients holiday workouts, hopefully soon out reaching to non one to one clients.

Vendor Response

by My PT Hub on July 18, 2018

Hey Andi,

Always good see you are finding it nice to use!

My PT Hub is having the biggest update it has had in 3 years on 19th July 2018 which will include NEW features, the following link will allow you to sign up to check out our live webinar :)

https://www.mypthub.net/special-event/

Awesome app for the money!

Aug 07, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The dual ability for In-person & Online Personal Training. Being able to give my clients everything they need when they're not in the gym only increases our value & revenue.

Cons: It doesn't always keep up with multiple or quick actions that you may need. You may have to just reset it though.

Overall: Customer service is as quick as expected (email response within 24hrs) and the features cater to small businesses/personal trainers needing an extra edge to compete in the market. It's an excellent connection from professional to client!

Great Product

Aug 22, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Nice and simple to use for myself and for the client.

Cons: Importing exercise plans and groups can be a pain and easily doubled up on.

Nutrition Log is great but no options to create reports or review a specific time period.

Overall: Great overall product easy to use ability to customise programs and log nutrition. Would love to see some more reporting options.

Vendor Response

by My PT Hub on August 24, 2018

I have attached a link below which will show you all about our Workout and Nutrition section!

https://www.youtube.com/watch?v=6xbHzcZvcI4&t=194s

If you need any further help, please do head to our support portal as we have a bunch of FAW's where you may find your answer.

https://support.mypthub.net/

Game Changer

Jan 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Responsiveness from customer service. Constantly improving. Love the fact that you can brand your own app!!

Overall: This company has a focus on the customer experience and your clients' experience. They are extremely responsive and are always focusing on improving their product. Their program is developed for you to be able to expand your streams of revenue and service a larger number of clients. All while offering a higher quality product to your clients. My PT Hub has been the missing link my business has been missing.

Recommendations to other buyers: Give this company a chance. For the money this product can not be beat!

Has transformed my PT business. Very smart and easy to use

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of how to upload programmes. The nutrition section is also well layed out and clients find it very easy to use

Cons: If you edit a workout you have re do all the rest times on supersets/giant sets, its really annoying

Overall: All the systems are in place ready for any online client i take on. It looks professional and i like that you can customise it

Easy to use, effective and competitively priced

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Unlimited training plans, nutrition plans, and clients.

Nutrition plans are good. Exercise workouts are downloadable, which saves lots of time when training groups online.

Cons: Nutrition logging can lag sometimes (client feedback) and some food's nutritional value seems to be incorrect (clients feedback apparently)

Terrible Customer Service as they continue to charge the card without notice

Jan 10, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Never really got to use the product throughout the year. I never received notice only to find that they charged me for the following year. Keep in mind that they provided no notice that it was going to renew. As soon as I found out, a couple days after the charge appeared on credit card, I notified them that I did not to continue my subscription. Their response: "Sorry, but you will have to pay the year. " Real good customer service!

Cons: Terrible customer service and relations. I hope they enjoy the year payment as I would never use them again and will let other personal trainers know that they will provide no renewal notice prior to charging you another year of service.

Overall: I received none