--- title: "RepairDesk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about RepairDesk Software - reviews, pricing plans, popular comparisons to other Computer Repair Shop products and more." source_url: "https://www.capterra.com/p/146659/RepairDesk/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # RepairDesk Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) RepairDesk ## What is RepairDesk? RepairDesk is a modern repair shop management software designed to automate operations for single-store, multi-store, franchise, and mail-in repair depot businesses. This highly customizable software serves many industry verticals including cell phone, computer, drone, electronic, watch & jewelry, shoe, small engine repairs, and more. Start using RepairDesk today to effortlessly track repair jobs, manage inventory, order stock, and streamline your repair store operations. ## What is RepairDesk used for? [Computer Repair Shop](https://www.capterra.com/computer-repair-shop-software/)[Retail POS System](https://www.capterra.com/retail-pos-system-software/)[Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/) Recognitions Best ease of use Top alternative Featured Overall rating Based on 246 user reviews Reviews sentiment Positive 93% Neutral 5% Negative 2% Pros & cons Responsive customer assistance Streamlined user experience Persistent software bugs Starting price $99 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... - Billing and Invoicing / 2026 - Jewelry Store Management / 2026 - Retail POS System / 2026 Our "Best of" badge program showcases products with the highest ratings... - Jewelry Store Management / 2026 Do you work for RepairDesk?[Manage this product listing](https://www.g2.com/products/repairdesk-repairdesk/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### RepairDesk 4.7 (246) VS. [4.2 (2,081)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting Price $99 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (246) Ease Of Use 4.0 (18) Value For Money 4.6 (213) Value For Money 3.9 (18) Customer Service 4.7 (243) Customer Service 3.8 (18) ## RepairDesk alternatives [BytePhase](https://www.capterra.com/p/216610/BytePhase/) [4.9 (18)](https://www.capterra.com/p/216610/BytePhase/#reviews) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/216610/BytePhase/) [OpenRMA](https://www.capterra.com/p/154526/OpenRMA/) [4.9 (27)](https://www.capterra.com/p/154526/OpenRMA/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/154526/OpenRMA/) [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) [4.4 (128)](https://www.capterra.com/p/133945/RepairShopr/reviews/) Starting price $59.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/133945/RepairShopr/) Highest Rated [RepairCMS Ultimate](https://www.capterra.com/p/10025093/RepairCMS-Ultimate/) [5.0 (6)](https://www.capterra.com/p/10025093/RepairCMS-Ultimate/#reviews) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10025093/RepairCMS-Ultimate/) [View all alternatives](https://www.capterra.com/p/146659/RepairDesk/alternatives/) ## FAQs about RepairDesk Overview ### What problems does RepairDesk solve? RepairDesk solves disorganized repair intake, lost ticket details, manual customer updates, and disconnected inventory records by centralizing tickets, labels, repair photos, parts usage, purchasing, invoicing, and status notifications. Phone, computer, and electronics repair shops benefit most, especially front-desk staff, technicians, inventory managers, and multi-location owners. Answer based on 127 reviews Overview ### Which roles and teams benefit most from RepairDesk? RepairDesk is most used by repair shop owners, CEOs, directors, and owner-operators who oversee daily operations, sales, and business performance. Store and operations managers use it to manage tickets, staff workflows, inventory, and customer updates, while senior technicians track device diagnostics, repairs, parts, and service status. Answer based on 233 reviews Overview ### What company size and industries is RepairDesk built for? RepairDesk is built for small repair businesses, with 98% of reviewers in small companies and Retail as the top industry at 26%. It supports generic, general, cell phone, computer, watch and jewelry, electronics, musical instrument, and shoe repair shops. Consumer Electronics accounts for 25% of reviewers, followed by IT services at 12%. Answer based on 245 reviews Features and Usability ### What are the key features of RepairDesk? RepairDesk includes core repair tickets for logging device issues, tracking repair status, and prioritizing technician work. Billing and invoicing records customer charges and payment history, while point of sale supports payment processing. Inventory management tracks stock and trade-ins, flags low inventory, and supports automated reordering. Answer based on 18 reviews Integrations ### Which third-party tools and platforms does RepairDesk integrate with? RepairDesk integrates with 10 third-party tools, including Shopify for inventory synchronization and online sales, QuickBooks Online and Xero for accounting, PayPal, Square Payments, and Stripe for payments, Mailchimp for email marketing, Google Calendar for scheduling, ShipStation for shipping, and Zapier for connecting additional apps. Answer based on 37 reviews Getting Started and Support ### How easy is it to onboard and train a team on RepairDesk? RepairDesk offers in-person training, live online sessions, webinars, documentation, and videos. Reviewers report that front-line staff can learn customer intake, job booking, and daily POS tasks quickly, while managers, owners, and teams adopting advanced features need more initial training. The interface can feel overwhelming at first, but regular use typically builds confidence within weeks. Answer based on 31 reviews Getting Started and Support ### What customer support options does RepairDesk offer, and how do users rate the experience? RepairDesk offers Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users commonly describe support as responsive, helpful, and effective for onboarding and issue resolution, including chat assistance. Some users report time-zone coverage gaps, unresolved bugs, and occasional difficulty getting complex concerns understood. Answer based on 170 reviews Features and Usability ### What features does RepairDesk offer for repair shops? RepairDesk provides a broad set of repair-shop tools, though some options can feel complex or unfinished. Small repair businesses use ticketing, customer updates, appointment booking, custom fields, photo documentation, integrations, and website widgets. Many value ongoing product updates, while some want more layout control, simpler templates, and better-tested mobile features. Answer based on 49 reviews Features and Usability ### How does RepairDesk handle inventory management? RepairDesk gives repair shops centralized inventory control, but teams may need time to learn detailed stock settings. Store owners track parts, quantities, transfers, supplier orders, repair costs, and inventory across locations. Integrations with suppliers and ecommerce systems reduce duplicate work, while some users report difficulties with stock records, sales tracking, or deleting existing inventory data. Answer based on 36 reviews ## Who uses RepairDesk? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Responsive customer assistance 94% positive reviews out of 142 Most reviewers appreciate customer support, highlighting prompt help, ongoing updates, and personalized onboarding experiences. James Nash M. Owner, 2 - 10 employees. "RepairDesk has one of the best on-demand Support networks that I have ever had the experience of working with when it comes to questions, walkthrough" Persistent software bugs 44% negative reviews out of 45 Some users report bugs and issues, mentioning recurring glitches, slow response, and inconsistent technical support. Streamlined user experience 92% positive reviews out of 38 Most reviewers find ease of use important, noting intuitive navigation and minimal learning curve for daily tasks. Comprehensive phone repair platform 93% positive reviews out of 27 Most reviewers describe phone repair features as thorough, flexible, and tailored for mobile repair businesses’ needs. Bernardo B. Owner, 2 - 10 employees. "It is an extremely adjustable software which works for us as a computer repair shop (despite the fact that it is technically designed as a cellphone repair shop POS)" ## Features AI summary Based on 105 Computer Repair Shop reviews Capterra data shows that buyers of computer repair shop software rank the following features as their top priorities: - **Repair Tickets** (**72%** of reviewers rated this feature as critical) - **Billing & Invoicing** (**48%**) - **Inventory Management** (**46%**) RepairDesk supports all three of the features reviewers value most: **Repair Tickets**, **Billing & Invoicing**, and **Inventory Management**. Together, these capabilities help businesses track repair jobs from intake to completion, manage customer charges accurately, and keep parts and device stock organized, allowing teams to run day-to-day shop operations more efficiently. Repair Tickets 4.5 (34) 58.82% of 34 reviewers that rated this feature as important or highly important Organize repair tickets, track progress, severity, and repair history Inventory Management 4.4 (44) 45.45% of 44 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Intake Management 4.5 (21) 52.38% of 21 reviewers that rated this feature as important or highly important Activities related to the initial admission of a charge into the organization's care CRM 4.4 (14) 35.71% of 14 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Point of Sale (POS) 4.6 (30) 53.33% of 30 reviewers that rated this feature as important or highly important Accept and process customer payments for products or services using hardware and software Reporting/Analytics 4.5 (38) 36.84% of 38 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data RepairDesk 103 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Barcode Recognition: The ability to identify a barcode on or within an image or packaging - Barcode/Label Management: Print and scan barcode or labels - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Portal: Gateway through which end users can view past bills and pay current invoices - Bulk Send: Process of sending a large number of documents, messages or emails to multiple recipients at once - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Cash Management: Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - Credit Note: Legal document used by sellers & buyers to adjust invoice values in case of wrong billing, damaged goods etc. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Invoices: Invoices that can be tailored according to company's branding, payment terms and personalized information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Management: Store, manage, and track all electronic documents in a centralized location - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Estimating: Estimate expected cost based on various factors before a project begins - For Retail: For Retail Stores - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Historical Reporting: Information, data and reports that are being tracked over time - Hourly Billing: Business model that charges based on the amount of time spent on an hourly basis - Intake Management: Activities related to the initial admission of a charge into the organization's care - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Replenishment: Track stock count levels to manage product reordering - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Creation: Create invoices from scratch or have recurring invoices - Invoice History: Store and view prior invoices for each account/client - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Invoice Processing: Creation, processing, verification, and execution of invoices till the payment is made - Item Management: Collect, organize, and track inventory/product data including item numbers, descriptions, etc. - Job Management: Manage and track all job information and associated tasks - Label Printing: Process of printing custom labels through various methods. - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Alerts: Notifications via mobile devices - Mobile Payments: Clients can submit payments via mobile devices - Multi-Currency: Manage and handle various international currencies - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multi-Store: Manage multiple teams and operations from a central location - Online Invoicing: Create, send, and view electronic invoices - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Product Catalog: Present a catalog of inventory that customers can view - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Purchase Order Management: Create, send, and track purchase orders and their statuses - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Receipt Management: Upload, track, and submit receipts in a central database - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Repair Tickets: Organize repair tickets, track progress, severity, and repair history - Repair Tracking: Allows service businesses to track ongoing repairs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Retail Management: Manage sales in retail stores - Returns Management: Track and facilitate returns of products sold - Rewards Management: Strategize and implement rewards for returning customers, employees and other members - Sales Order Management: An order generated by a seller to a customer, containing details about products or services - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Status Tracking: Track the status over time for a request, process, asset, or transaction - Stock Management: Manage the buying, selling, and holding of stocks - Supplier Management: Manage all supplier data and operations - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Tax Calculation: Calculate tax and make deductions on gross income from sources like wages, investments or self-employment - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Warranty Tracking: Track the duration and expiration of warranty as well as any obligations under that warranty --- Get Advice We can help you find the software with the features you need. Features 4.6 (218) 4.6 Based on 218 reviews ## Pricing Value for money 4.6 (213) [View pricing plan details](https://www.capterra.com/p/146659/RepairDesk/pricing/) Essential $99.00 Flat Rate,Per Month Growth $149.00 Flat Rate,Per Month Advanced Contact Vendor for Pricing Value for money 4.6 (213) 4.6 Based on 213 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (243) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (243) 4.7 Based on 243 reviews ## User reviews Overall rating 4.7 Based on 246 reviews Filter by rating 5(198) 4(30) 3(13) 2(1) 1(4) Mentioned topic Sorted by most recent SC Shane C. Owner Consumer Electronics ### "We made it! :-)" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 15, 2026 Overall, we give RepairDesk 4/5 stars. The software is very capable yet complex. The online support is solid and response time is reasonable. We very much like our account rep, Usama, helpful and transparent with the systems features and shortcomings. They offer many features, I would encourage them to focus on optimization of features more so than additional features. Any system migration for business is painful at best for the business owner and the employees, but having now used the software for 6 months we do firmly believe RepairDesk is the best solution for repairs shops. Pros Repairdesk's ticketing system is best in class for a businesses doing repairs and services. The integration with mobile and computer parts suppliers like Mobile Sentrix is very useful and saves a lot of time. Other integrations like MailChimp and API feeds are beneficial as well. We like being able to capture customer signatures at drop off and pick up, this protects the business owner from disputes. We won our first ever credit card dispute as a result(YAY!). System flexibility allows you to tailor the system to your workflow processes and improves communication among employees. The system also allows for custom communications with the customer as work flows through the shop. The tickets system allows you to easily sort through jobs, both current and complete. The ticketing system also captures a ton of information about customers assets and this information is easily available when repeat customer returns. Reporting features are decent but to be fair we are still learning how to use the system. We also have a lot more to learn about all the features of the RepairDesk. Overall we are very happy with the ticket aspects of the software and it's been a positive change for our company. Cons With a system that has such capability, the downside is complexity. There is definitely a learning curve. RepairDesk's support team is very helpful, but initial setup is really left up to the customer to ask question rather than a guided set up. If we were not a computer shop and spent significant time learning the software we probably would have not been successful. To be fair and transparent, they are better than their competitors with support, we evaluated 3-4 other software companies. In the sense of a true POS system, we find the true retail sales aspect of the software to be complicated. The simple ring out or looking for inventory is cumbersome. The system is very clicky and hard to navigate for new users. It is taking time to learn how to pull info(as a the business owner) out the system using the reports and other features, but we are making progress. The biggest challenge has been around the financial data and Quickbook integration. The integration sync's invoices/sales very well, it supports a full return but not a partial return. Purchase orders sync but vendor returns do not sync, neither does additional charges like shipping fees. While PO's sync its a direct hit to COGS instead of moving inventory to inventory assets accounts and then crediting COGS when revenue is recognized. The P&L statement is good except the misalign of COGS but the balance sheet is a mess as inventory assets are not properly booked and relieved. Other softwares we evaluated had similar challenges or limitations with the Quickbook integration. (We all know QB does suk!) Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) To clarify, we used Quickbook POS with Quickbooks Enterprise. Product was discontinued and no longer supported. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Anuragh M. Director Computer Networking ### "RepairDesk Failed Our Business—Usman’s Dismissive Response Made It Worse" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 18, 2026 Our overall experience with RepairDesk was deeply disappointing. The platform had the potential to centralize our POS, repair tickets, inventory and customer communications, but the implementation and support did not match what was promised. A customer-facing pricing widget was allowed to go live before the repair data had been properly configured, while Aria, SMS, missed-call and IVR functions required excessive intervention and did not operate reliably in our experience. Our communications with Usman, Fahad and Rakin made the situation worse. Their handling of our concerns came across as careless, dismissive and overconfident, despite the customer-facing system not having been properly tested. Instead of immediately acknowledging the seriousness of publishing incomplete information under our business name, the responses frequently appeared focused on defending the situation or shifting responsibility to our team. We expected respectful communication, urgency, accountability and a clear resolution from the people responsible for supporting a system costing us approximately CAD $3,300 annually. Instead, the repeated problems and lack of ownership caused us to lose confidence in both the software and the team supporting it. We have retained relevant emails, screenshots and records supporting our experience. If RepairDesk takes responsibility, resolves the issues and demonstrates meaningful improvements, we are willing to update our review. Pros The basic idea of keeping repair tickets, inventory and customer information in one system has potential, and some of the core POS functions were useful. Unfortunately, much of that value was undermined by Aria and other add-ons that felt unfinished and unreliable in our setup. Problems involving missed calls, SMS, IVR and the public repair widget created more work for our staff instead of reducing it. What we liked most was the original concept; the execution, support and accountability did not match the sales promises or the approximately CAD $3,300 annual cost. Cons What we liked least was the lack of quality control and accountability. A customer-facing repair pricing widget was allowed to go live before the pricing had been properly configured, exposing our business to inaccurate public quotes and customer complaints. Aria, SMS, missed-call handling and IVR features also required too much intervention and did not perform reliably in our experience. When we raised these serious concerns, the response felt dismissive and shifted responsibility back to our team instead of acknowledging why an unfinished system had been made public. For approximately CAD $3,300 annually, we expected dependable software, thorough testing, respectful support and prompt ownership of critical problems. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Abdul Saboor Q. Manager Retail ### "Best Agent (\[sensitive content hidden\])" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 January 2, 2026 Pros The system is very helpful for people who are in electronics repair industry. And overall the system is really easy to use and good customer support even though we had connected to many people for support but \[sensitive content hidden\] is super knowledgable and knows how to explain everything. We upgraded to new software not to have anymore issues which \[sensitive content hidden\] helped us with. card processings are also really fast havent encountered any issues with security either. overall good value for money and happy on the purchase of the new software which \[sensitive content hidden\] showed us. Cons before we had problems with support but after we got connected to \[sensitive content hidden\] everything is smooth now. Thank You \[sensitive content hidden\] Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AD Aaron D. After sales manager and Technical support Environmental Services ### "Great Platform with Excellent Support and Customization" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 10, 2025 The help setting up and creating the platform bespoke to my needs was great! \[sensitive content hidden\] was there for me by email, phone and video calls when ever i needed! Pros I’ve been really happy with RepairDesk! The customer service and support team are always responsive and helpful. The platform is very easy to use and has everything I need — and more. I especially love how customizable it is, allowing me to tailor it perfectly to my business. Highly recommend! Cons The only downsides I’ve noticed are that you can’t edit workflows once they’ve been used in a ticket, which can be a bit inconvenient, and occasionally the automated emails don’t send — though that issue is pretty rare. Switched from [Pipeline CRM](https://www.capterra.com/p/75608/PipelineDeals/) To be able to integrate automation emails, include inventory and allow to have a platform for the repair technicians in the field Alternatives considered [AutoLine](https://www.capterra.com/p/247167/AutoLine/) Reasons for choosing RepairDesk best rating online and GPT matched it with my needs Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AT Anthony T. Owner Operator Wireless ### "Love how the POS integrates with my current vendors" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 6, 2025 My overall experience With Repair Desk has been great it has made running my repair shop much better Pros The software is super easy to use and the customer service is Excellent.Anytime I have a question about the software Repair Desk response time is Great Cons To Be Honest I don't have a compliant about Repair Desk.The software does exactly what I want and need it do. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KH Kyle H. Manager Retail ### "User Feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 5, 2025 Over all the years we was working together its been pretty good, nothing much to complain about. Pros Everything is straight forward and also the check ups making sure everything is okay with the system Cons I'll say we be having problems in terms of ending shift sometimes. where we end up with something di Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AH Allan H. Paper Bird Tek - Owner Computer Hardware ### "Can't quit breaking their software" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 June 26, 2025 Exhausting. In addition to them breaking things over and over, adding new workflows and enabling it by default with no warning. Their account reps told me they would fix something, then turned right around and had their staff tell me they would not fix it. Evidently they just said they would to get me off the phone. Pros Works pretty well when they leave it alone. Plenty of features, web based so I can get to it from anywhere. Cons They can't quit breaking it. I spend hours of my time on support trying to fix what they broke instead of running my business. This happens repeatedly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AP Alex P. Owner Computer & Network Security ### "Perfect for mobile phone shop repair " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 22, 2025 Pros It’s just perfect for my booking system in my phone shop repair Cons Customer service is great you always get a call to make sure everything is fine Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DS Dustin S. Owner Operator Consumer Electronics ### "Repairdesk is the gold standard for repair shops." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 11, 2025 I am very satisfied with the repairdesk platform/service. Pros The Repairdesk staff is very responsive to the needs of repair shops. The software has not remained stagnant and has improved through the years I have been using it. Cons I have ran into some issues such as with the user interface and the SMS messaging system. In both instances repairdesk made changes to the system to restore this functionality. Alternatives considered [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) Reasons for choosing RepairDesk I used this about 6 years ago when working for another shop. I mainly chose repairdesk because of the integration with mobilesentrix. The shop I worked for would spend alot of time managing their inventory in another system Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RM Robert M. Manager Computer & Network Security ### "Very Happy User" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 27, 2025 Very Good. Pros The fact that customer / service / or account manager are easily accessed and they are eager to assist in any problems. Cons N/A. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) For the features Repairdesk offered that QuickBooks was unable to. Alternatives considered [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) Reasons for choosing RepairDesk Feature set............................. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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