Who Uses This Software?

Computer & Cell Phone Repair Shops Worldwide Cellphone Refurbishment company On the spot cellphone repair technicians


Average Ratings

47 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $60.00/month/user
  • Pricing Details
    $60/month for each store location. $5/month for additional employee login
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • RepairDesk
  • www.repairdesk.co
  • Founded 2014
  • United States

About RepairDesk

RepairDesk is a cloud based Point of Sale software, engineered specifically for small and medium sized cell phone repair stores that helps them to better track repair jobs, manage inventory & multiple store locations. Using RepairDesk, a cellphone store can save more than 1000 hours in an year.


RepairDesk Features

  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Layaway Management
  • Loyalty Program Support
  • Ordering Automation
  • Pricing Management
  • Restaurant POS
  • Retail Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen

RepairDesk Reviews Recently Reviewed!

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I think the software is almost perfect for a technic service.

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I think being on the cloud, you can open it everywhere, so you can have a full control of your business.

Cons: The translations, I use it in Spanish and there is a lot of words that are not translated, but you can do it in a module.

Extremely fast setup and great customer service!

Oct 04, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: We were looking for something that was easy to use and we did not have to start from scratch. We are very small, just a two person shop so did not have time or funding to go into a large POS system. This fit our needs and then some. The integration to our web site, vendors and credit card process is awesome! They had most of the phone repairs already populated with some pricing so we would not have to start from scratch. Quick and easy setup and the customer service is awesome!

Cons: Does not integrate with our account program, but we are so small not using normal Quick Books, which it does integrate.

Overall: It saved our time so we could concentrate on the actual work and getting paid.

Easy to use software great for smart phone repair shops. Continually updating and improving.

Aug 31, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Simplicity of the software with regards to use for repair shops. Responsiveness of the support team is a massive plus. The software has progressed a lot since we first came on board.

Cons: Obviously not targeted to an Australian user as much as it is a US user. Issues around how tax calculations are displayed still exist. Also the reporting functionality could be improved on. Need to be able to export data to excel in a more versatile way.

Easy to use and excellent after sales service

Jul 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The automation of communication with customers is great. The system image is easy to use and easy to teach to employees. Detailed reports that allow us to follow details directly related to our field. The personalization of Repairdesk is very appreciated.

Cons: Small system configuration bug but, support that is available at almost any time. A special thank you to Ali who takes care of our personalized follow-up.

Overall: On our side, improved speed of execution and customer communication. Now the customer is instantly updated on the status of its repair. Full of beautiful wiget are integrated into repairdesk.

A very good programme I recommend it to all the shops repair phones And the computer

Jul 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy booking in and log into customer details and keep the data Easy to upload mobile phone details problems and prizes just a few clicks everything come on the main screen mainly in the future you can check what we repaired on the particular phone the customer

Cons: Easy booking in and log into customer detailsEasy to upload mobile phone details problems and prizes just a few clicks everything come on the main screen

Overall: Customer data details of booking items and re-checked in the future

Very easy to use. Setup is easy as well.

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like most is the integration with square. By far the best feature in my opinion. It makes it so much easier to take payments

Cons: Doesn't have an option for me to order parts with injured Gadgets yet however it's not a deal breaker . Also in order to take a payment with square I have to create the ticket, then create in invoice for that ticket as well. One less step of the process would be nice.

Awesome tool to manage my business!

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I consolidated 3 applications I was using down to just one. My business is growing in leaps and bounds and RepairDesk had a lot to do with that.

Cons: iOS app is not as robust as website. It is however helpful for mobile repairs, it doesn't have all the functionality that I enjoy from when I, in the office.

Overall: I'm way more organized.

excellent!!

May 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: its easy to use , setup and get on with everyday ! Even the mobile app its great i can finish off tickets/invoices at the customer location !

Cons: here is some info on the software that isn't needed but can't remove it due to be part of main software .

Overall: i cAN TRACK AND MANAGE ALLMY REPAIRS

Excellent software for a Repair Business

Apr 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using RepairDesk for over 6 months and it has made our staffs lives so much easier. Definitely recommend this software

OUTSTANDING!!!

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Excellent Friendly Staff very helpful always available to help when you need help never had any problem with software

Mobile Cell Phone Repair owner

Jan 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User-Friendly

Cons: It does not work with square pos

Overall: I will never use another program. The team here primarily stop what they are doing to help you with your problem. This has to be the best service repair shop program ever.

This has taken our repairs to a completely new level.

Nov 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: How much it has improved our business. Customer lookup. Warranty tracking.

Overall: From the moment I started to trial RepairDesk I was helped along the way by a very patient Usman. Everynight for a week after, as well as numerous times since (even tonight) Usman has rung me, & setup team view so he can tutor me on how to get the most out of RepairDesk for myself and my team. As i've made suggestion, the software has modified itself to suit my needs as well as others. I am looking forward to seeing the many more integrations to come, that will better my business.
Now my business is running efficiently, my staff and customers are happier with the systems RepairDesk has helped m put in place.

Recommendations to other buyers: If weighing between this software and another, make sure you choose RepairDesk. It is the best.

Excellent Tool

Nov 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Features

Cons: Some features when you pay other clients benefit on your ideas and thoughts which can be good and bad depends on thier thoughts and input I suppose

Overall: Repair desk is an excellent point of sale software for any repair shop from single user to enterprise level .
The back up an support is second to none for service outstanding experience
Would highly recommend .

Recommendations to other buyers: Yes could do with bulk email

this is the best software available on the market for managing electronic repair shop

Aug 12, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The analytic tool (report generator)

Cons: some functions need to be password protected

Overall: Repair desk give me an edge over the competition cause now my shop look more professional, it makes it easier to handle my inventory, my invoices and to manage my time and work. More importantly it give me an idea about what¿s work and what doesn¿t. And the fact that the software is updated regularly with new improvement makes it even more appealing.

Almost Perfect

Aug 10, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fairly straightforward and easy to use makes life so much easier. No. more writing out receipts.

Cons: Has features that I don't want and can't get rid of but this does not mean these are problems as other users may like them

Overall: Since beta testing I have seen this software go from a good product for this type of business to an excellent one. A few glitches at first but they are always quickly rectified. Constantly upgrading and adding new features

Brilliant Software

Aug 04, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use at POS
Being able to track all repairs in store easily
Constant improvements
Website widgets for tracking repairs and instant quotes

Cons: Not everything is absolutely perfect - mostly cosmetic. (Eg. Spelling errors, layout, etc)
POS has no customer rewards programs or support for us to add our own
No android app available
Monthly fee is a little high in Australian Dollars but is still worth it

Overall: Very nice software to use. We use it in my repair shop.
Very handy for keeping track of almost everything.
Constantly adding new features and perks.
When they have time - they listen to customers input and impliment features requested by the common majority.
There is a great support forum for issues, FAQ and requests for changes to the software.
In short... brilliant software!

Recommendations to other buyers: This has changed the way my shop runs for the better. We would never use a pen and paper system again.

LOVE LOVE LOVE!

Jul 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Beautiful. Does a lot of the work for you. Fast tech support that listens and is always ready to help. Generous as well.

Cons: Can't really say there's anything,...

Overall: Switched from Premier Wireless and although this software is simpler, all my needs were QUICKLY added and it helps us keep better track of our business. I've improved in many ways using this software.

Super fast software for phone repair shops

Jul 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I am using this software from few months for my repair shop and love it
You can save all work,send email to customer or text

Excellent System - Unbeatable Customer Service

Jun 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The price is on point and comparable/cheaper than many other repair POS options out there. Customer service is excellent. POS is straight forward and easily customizable for your business.

Cons: The spreadsheets of information were not uploading correctly at first - Usman went above and beyond at 1a.m. to upload them and make sure they were working correctly for the next business day.

Overall: We have used multiple repair POS systems at Smart Fix. When we came across Repair Desk, we had several questions and concerns. Usman answered all our employees' questions quickly and updated the system to fit out needs. Repair Desk has been exceptional and we look forward to expanding with them in the future.

Recommendations to other buyers: If you trial RepairDesk and find something that doesn't fit your needs perfectly, simply submit a suggestion and it will be looked at. We have never had another POS system cater to use personally, as well as updating the options for everyone else at the same time. They are driven by feedback, not just their ideas.

Very good repair POS software. Highly recommended.

Jun 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software is constant improving and its capable to managing a larger scale operation. We use this system for multi stores and a pool of technicians.

Perfect piece of software!

Jun 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Forever updating your personal requirements, absolutely fantastic customer service, and the software does exactly what it says! You can't ask for much more!

BEST OF THE BEST

May 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: New on the iphone/pc repair market? if yes or not, this is the best POS software you can find out there, very friendly, complete, and constantly update that let you work in harmony... The customer service is awesome, Usman and his staff response is very fast and resolve your problems in short time... i recommend it 100%

Fantastic Mobile Repair Software

May 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Was previously using just a retail POS. When I come across RepairDesk, it combined and streamlined about 3 separate systems I was using, plus more!

Has made it so much easier to manage inventory, and track the cost of each repair. I can now also see how much time I am spending on each repair.

The support received is fantastic as well. I found a small bug in one of the reports and it was fixed within the hour. They are always a quick email away for any questions you may have and respond promptly!

Recommend for even the small repair shops like me, but looks like we will easily be able to scale our business with this software!

Great POs for repair shops!

Apr 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using RepairDesk for the last few months and I am really happy with everything.
I really recommend it to whoever have a repair shop and wants to control everything without any hassle. Greate customer support and new feature development too.

Simple, neat, fast and effective

Mar 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: No cons to share as issues mentioned to the support team are sorted too fast to worry about :)
It has simplified the way i run my store and my staff love it also.
Tracks literally everything and is now integrated in with my Xero Accounting Software also which makes life much easier.
Great service from the Support team and a big thank you for making my day to day tasks much easier :)
Couldnt go back to pen and paper again - our business is beginning to revolve around RepairDesk!

Excellence in the making!!

Mar 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: For a while we have looked for a great pos for our locations. We were having trouble with inventory and customer relations. Using repair desk has made it vital to our success. With inventory tracking and customer management I can now focus on other things that need to be done. The interface is really simple and it even links to your current website so customers can track repairs and create orders. Usman has been there every step of the way. Even when its inconvenient for him. This makes repair desk stand out from the rest and we appreciate everything! Great Job Repair Desk!

very happy customer with REPAIRDISK

Mar 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Usman thank you for your work that you really save my time to my géerer repair center and also very good service and technical support I recommend it for all the repair center

One of the first users....

Feb 07, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been using this product basically from launch and it has steadily come a long way. It runs our business effectively and professionally. The intergration with our web site via wix is handy and well thought out.

dont think best thing to come to repair shop

Jan 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: this software speaks for its self. its very easy to use and allows you to interagte with all your customers. it makes the business look very professional and the developer very helpful.

Great for Cellphone repair businesses

Jan 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great interface and support! Everyday progressing with new features. Fast bug resolution from support team!

Fantastic

Jan 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very easy & reliable software for business.

We found the perfect solution...

Jan 25, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Repair Desk has such a comprehensive range of features it would be hard to imagine running the day to day business operations without it now. The team have thought of everything we needed to manage and are constantly adding new useful features we hadn't thought of!
What we find particularly good about RepairDesk is the instant communication we have with Usman & the development team - they are always there when we have a query
The platform is so intuitive we can teach a new member of staff how to greet clients and book jobs within minutes - that's invaluable.
We would highly recommend RepairDesk - although armed with this solution we feel it gives us a competitive edge over local competition :)

Excellent Platform to Run Big and Small business

Jan 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am using this software from last 6 months at our both store in Australia. Very happy with idea and Modules of this software. This software is great for small and large scale business. Customer service excellent . Can give more STAR to Repair Desk software and their TEAM if i Could........ Great Job... Keep it up...**************

Great software from great people with small improvements needed.

Jan 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great software for quick booking for mobile phone shops.

The best option in the range

Jan 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've been trying a few systems for out repair business and Repair Desk even though very new system but on the very right track. It looks like the team has been doing their home work to intergrade good feature into this system. We have POS with most of important functions, Inventory, Payroll, and of course Ticket system. And yet they are still working hard to build more functions.
Don't pass on this one, give it a try and you will say for yourself.

10/10

Jan 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: After looking around for POS software to run with this type of business I decided to give it a try. There were a few glitches at first but after emailing a quick response was always received. I even got telephone calls to see how thing were progressing. Different features are always being added after suggestions.

I can only see this getting bbetter over time

Excellent Software for Repair Shops

Jan 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to use and always adding new features. Excellent customer services. Top Notch Company to work with. I tested many different software platforms and this one was by far the easiest for my staff to use with the most features.

Who runs a Mobile and Computer Repair Shop, don't look for anything else THIS IS IT

Dec 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The best POS Software. We have tried many Cloud base POS and this one by fare is the best.

Repairdesk is no. 1

Nov 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I'm about to pay for my subscription this morning and start using repairdesk for the shop. I've trialled it and love it. I've used repairshoppr and also repairiq but both are confusing. I showed my repair techs repairdesk and they instantly feel in love with it. I'm really looking forward to the iPad app ¿¿¿¿

Best software for mobile repair businesses

Nov 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I'm so happy these guys found me. Their software is simple and easy to use with a lot of great features. Cusyomer service is outstanding, always replies in seconds. I'll keep using this software because it's simply the best there is. I highly recommend it to anyone tuning a phone repair business.

Exceptional Service and Support

Oct 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Usman and his team provide exceptional support and training for the system. I have tested and used three widely recognized POS CRM systems over the last 6 years and I have never had support and direct contact with the developer like this EVER. I have been communicating with and requesting details functions and Usman has been personally available. The system is pure simple and thorough. These guys build the system for businesses just like mine, I could not leave a review good enough to reflect my approval. 5 stars all the way.

Very good software for mobile phone repair shops

Oct 27, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Works fantastic, a few translation issues with English but the development team are very eager in fixing these issues and have fixed everything I've asked so far.
Perfect solution for mobile repair shops.

OUTSTANDING!

Oct 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Outstanding POS system, easy to use and realisable. Exactly what I wanted! And not to forget the best staff I have ever spoken to especially Usman Butt #1!

Program is in its early stages and pleasant to use but find it slow.

Oct 21, 2015
3/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: the program is easy to set up, i only use the accessories sales option at the moment as i already have a tracking system on my site that works well for me i don't feel that its ready for my business at this stage or i m not ready for it.
reporting still needs work and needs to be able to display statements for account customers
also need to be able to enter date on start of invoice
overall i like the program and cant wait until it gets faster and ready for corporate accounts
WELL DONE guys

Great, intuitive POS platform tailored for mobile repair specialists

Oct 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Excellent value and hands and feet above the competition in terms of ease of use.

A must have software for mobile repair shop.

Oct 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've tried a few softwares but found Repairdesk is so far the best choice for my mobile phone repair business. It's easy to use and straight forward, especially for someone like me want to book in customer quickly and watch the work flow from home.
I give it 5 star even it still needs some improvements, their customer support is great, always there and listen to what customer suggest.

Easy to use forget paperwork!

Oct 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I'm a small independent repair shop who used to hand write every invoice from a pre printed sheet. Looking for business invoices and anything that needed referring was a pain as months went past. I was looking for a bit of software to take the pain staking taking of writing the invoices out plus all the downtime with it, I found repair desk and was very impressed by the initial look and feel. After having a chat with usman the founder and signing up I found that it was feature full and hardly anything was left out regarding mobile phone repair. I can recommend to all repair shops like mine. Saves the time for different systems!