--- title: "RepairDesk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about RepairDesk Software - reviews, pricing plans, popular comparisons to other Computer Repair Shop products and more." source_url: "https://www.capterra.com/p/146659/RepairDesk/" page_type: "product" language: "en" --- # RepairDesk Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) RepairDesk ## What is RepairDesk? RepairDesk is a modern repair shop management software designed to automate operations for single-store, multi-store, franchise, and mail-in repair depot businesses. This highly customizable software serves many industry verticals including cell phone, computer, drone, electronic, watch & jewelry, shoe, small engine repairs, and more. Start using RepairDesk today to effortlessly track repair jobs, manage inventory, order stock, and streamline your repair store operations. ## What is RepairDesk used for? [Computer Repair Shop](https://www.capterra.com/computer-repair-shop-software/)[Retail POS System](https://www.capterra.com/retail-pos-system-software/)[Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/) Recognitions Best ease of use Top alternative Featured Overall rating Based on 244 user reviews Reviews sentiment Positive 93% Neutral 5% Negative 2% Pros & cons Responsive customer assistance Streamlined user experience Persistent software bugs Starting price $99 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... - Billing and Invoicing / 2026 - Jewelry Store Management / 2026 - Retail POS System / 2026 Our "Best of" badge program showcases products with the highest ratings... - Jewelry Store Management / 2026 Do you work for RepairDesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.repairdesk.co&name=RepairDesk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### RepairDesk 4.7 (244) VS. [4.7 (36)](https://www.capterra.com/p/151174/Orderry/reviews/) Starting Price $99 Flat Rate, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (244) Ease Of Use 4.7 (17) Value For Money 4.6 (211) Value For Money 4.3 (17) Customer Service 4.8 (241) Customer Service 4.5 (17) ## RepairDesk alternatives [4.2 (2,068)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.2 (1,327)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [3.8 (728)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting price $349.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 68% of reviewers rated it above 4 stars Highest Rated [BytePhase](https://www.capterra.com/p/216610/BytePhase/) [4.9 (17)](https://www.capterra.com/p/216610/BytePhase/#reviews) Starting price $499.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/216610/BytePhase/) [View all alternatives](https://www.capterra.com/p/146659/RepairDesk/alternatives/) ## FAQs about RepairDesk Overview ### What problems does RepairDesk solve? RepairDesk solves disorganized repair intake, paper-based tracking, inventory blind spots, and slow customer updates by combining POS, ticketing, invoicing, parts management, and automated SMS/email notifications in one system. Cell phone repair shops, electronics service teams, store managers, and multi-location operators benefit most from faster workflows, clearer visibility, and better customer communication. Answer based on 212 reviews Overview ### Which roles and teams benefit most from RepairDesk? RepairDesk is most used by repair shop owners, store managers, operations leaders, and executives who oversee daily service workflows and business performance. Frontline technicians and senior tech staff rely on it for ticket tracking, inventory control, and repairs, while directors and CEOs use reporting, customer management, and process visibility to scale operations. Answer based on 232 reviews Overview ### What company size and industries is RepairDesk built for? RepairDesk is built primarily for small repair businesses, with 98% of reviewers from small companies and Retail leading at 26%. It serves generic, cell phone, computer, jewelry, electronics, musical instrument, and shoe repair shops, with strong use in Consumer Electronics at 25% and Information Technology and Services at 12%. Answer based on 244 reviews Features and Usability ### What are the key features of RepairDesk? RepairDesk includes core repair shop tools like repair tickets, work order tracking, point of sale, invoicing, and inventory management. Differentiating features include customer notifications by SMS and email, a customer portal with repair status tracking, multi-location inventory control, and integrations with QuickBooks, Xero, Square, and Zapier. Answer based on 170 reviews Integrations ### Which third-party tools and platforms does RepairDesk integrate with? RepairDesk integrates with Shopify, WooCommerce, and QuickBooks Online, which reviewers mention most often for inventory sync, online sales, and invoicing. It also connects to Mailchimp, PayPal, ShipStation, Square Payments, and Zapier. Official catalog listings indicate RepairDesk supports over 20 integrations across ecommerce, accounting, payments, shipping, and messaging. Answer based on 39 reviews Getting Started and Support ### How easy is it to onboard and train a team on RepairDesk? RepairDesk offers in-person training, live online sessions, webinars, documentation, and videos. Front-desk staff often learn booking jobs and daily tasks quickly, while store owners, managers, and admins usually need more time for setup and advanced features. Reviewers describe an initial learning curve, especially for nontechnical teams, but say it becomes routine after hands-on use. Answer based on 31 reviews Getting Started and Support ### What customer support options does RepairDesk offer, and how do users rate the experience? RepairDesk offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as fast, available across time zones, and helpful with onboarding, setup, and bug fixes, though some report unresolved issues, inconsistent project follow-through, or occasional communication gaps. Answer based on 170 reviews Features and Usability ### What features does RepairDesk offer for repair shops? RepairDesk covers core repair shop needs with ticketing, POS, inventory, customer updates, appointments, and integrations. Many small business teams like the broad feature set and steady updates, but some find the interface complex, certain tools less customizable, and a few newer features uneven until refinement catches up. Answer based on 49 reviews Features and Usability ### How well does RepairDesk handle inventory management? RepairDesk gives repair shops solid inventory tracking with parts counts, purchase orders, supplier links, and multi-store visibility. Many store owners find it easier to manage stock, connect parts to repair tickets, and avoid shortages, though some teams report complexity, occasional sales tracking issues, and limits when editing existing inventory records. Answer based on 36 reviews ## Who uses RepairDesk? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Responsive customer assistance 94% positive reviews out of 142 Most reviewers appreciate customer support, highlighting prompt help, ongoing updates, and personalized onboarding experiences. James Nash M. Owner, 2 - 10 employees. "RepairDesk has one of the best on-demand Support networks that I have ever had the experience of working with when it comes to questions, walkthrough" Persistent software bugs 44% negative reviews out of 45 Some users report bugs and issues, mentioning recurring glitches, slow response, and inconsistent technical support. Streamlined user experience 92% positive reviews out of 38 Most reviewers find ease of use important, noting intuitive navigation and minimal learning curve for daily tasks. Comprehensive phone repair platform 93% positive reviews out of 27 Most reviewers describe phone repair features as thorough, flexible, and tailored for mobile repair businesses’ needs. Bernardo B. Owner, 2 - 10 employees. "It is an extremely adjustable software which works for us as a computer repair shop (despite the fact that it is technically designed as a cellphone repair shop POS)" ## Features AI summary Based on 104 Computer Repair Shop reviews Capterra reviewers point to these as the top features buyers look for in computer repair shop software: - **Repair Tickets** (**72%** of reviewers rated this feature as critical) - **Billing & Invoicing** (**48%**) - **Inventory Management** (**46%**) RepairDesk supports all three features that reviewers rank highest: **Repair Tickets**, **Billing & Invoicing**, and **Inventory Management**. Together, these capabilities help businesses track repair jobs from intake to completion, manage customer charges and payments accurately, and keep parts and device stock organized, allowing teams to run daily shop operations more efficiently. Repair Tickets 4.5 (34) 58.82% of 34 reviewers that rated this feature as important or highly important Organize repair tickets, track progress, severity, and repair history Inventory Management 4.5 (42) 42.86% of 42 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Intake Management 4.5 (20) 50.00% of 20 reviewers that rated this feature as important or highly important Activities related to the initial admission of a charge into the organization's care CRM 4.4 (14) 35.71% of 14 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Point of Sale (POS) 4.6 (30) 53.33% of 30 reviewers that rated this feature as important or highly important Accept and process customer payments for products or services using hardware and software Reporting/Analytics 4.5 (38) 36.84% of 38 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data RepairDesk 103 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Barcode Recognition: The ability to identify a barcode on or within an image or packaging - Barcode/Label Management: Print and scan barcode or labels - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Portal: Gateway through which end users can view past bills and pay current invoices - Bulk Send: Process of sending a large number of documents, messages or emails to multiple recipients at once - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Cash Management: Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - Credit Note: Legal document used by sellers & buyers to adjust invoice values in case of wrong billing, damaged goods etc. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Invoices: Invoices that can be tailored according to company's branding, payment terms and personalized information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Management: Store, manage, and track all electronic documents in a centralized location - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Estimating: Estimate expected cost based on various factors before a project begins - For Retail: For Retail Stores - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Historical Reporting: Information, data and reports that are being tracked over time - Hourly Billing: Business model that charges based on the amount of time spent on an hourly basis - Intake Management: Activities related to the initial admission of a charge into the organization's care - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Replenishment: Track stock count levels to manage product reordering - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Creation: Create invoices from scratch or have recurring invoices - Invoice History: Store and view prior invoices for each account/client - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Invoice Processing: Creation, processing, verification, and execution of invoices till the payment is made - Item Management: Collect, organize, and track inventory/product data including item numbers, descriptions, etc. - Job Management: Manage and track all job information and associated tasks - Label Printing: Process of printing custom labels through various methods. - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Alerts: Notifications via mobile devices - Mobile Payments: Clients can submit payments via mobile devices - Multi-Currency: Manage and handle various international currencies - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multi-Store: Manage multiple teams and operations from a central location - Online Invoicing: Create, send, and view electronic invoices - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Product Catalog: Present a catalog of inventory that customers can view - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Purchase Order Management: Create, send, and track purchase orders and their statuses - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Receipt Management: Upload, track, and submit receipts in a central database - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Repair Tickets: Organize repair tickets, track progress, severity, and repair history - Repair Tracking: Allows service businesses to track ongoing repairs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Retail Management: Manage sales in retail stores - Returns Management: Track and facilitate returns of products sold - Rewards Management: Strategize and implement rewards for returning customers, employees and other members - Sales Order Management: An order generated by a seller to a customer, containing details about products or services - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Status Tracking: Track the status over time for a request, process, asset, or transaction - Stock Management: Manage the buying, selling, and holding of stocks - Supplier Management: Manage all supplier data and operations - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Tax Calculation: Calculate tax and make deductions on gross income from sources like wages, investments or self-employment - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Warranty Tracking: Track the duration and expiration of warranty as well as any obligations under that warranty --- Get Advice We can help you find the software with the features you need. Features 4.7 (216) 4.7 Based on 216 reviews ## Pricing Value for money 4.6 (211) [View pricing plan details](https://www.capterra.com/p/146659/RepairDesk/pricing/) Essential $99.00 Flat Rate,Per Month Growth $149.00 Flat Rate,Per Month Advanced Contact Vendor for Pricing Value for money 4.6 (211) 4.6 Based on 211 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (241) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (241) 4.8 Based on 241 reviews ## User reviews Overall rating 4.7 Based on 244 reviews Filter by rating 5(198) 4(29) 3(13) 2(1) 1(3) Mentioned topic Sorted by most recent AS Abdul Saboor Q. Manager Retail ### "Best Agent (\[sensitive content hidden\])" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 January 2, 2026 Pros The system is very helpful for people who are in electronics repair industry. And overall the system is really easy to use and good customer support even though we had connected to many people for support but \[sensitive content hidden\] is super knowledgable and knows how to explain everything. We upgraded to new software not to have anymore issues which \[sensitive content hidden\] helped us with. card processings are also really fast havent encountered any issues with security either. overall good value for money and happy on the purchase of the new software which \[sensitive content hidden\] showed us. Cons before we had problems with support but after we got connected to \[sensitive content hidden\] everything is smooth now. Thank You \[sensitive content hidden\] Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AD Aaron D. After sales manager and Technical support Environmental Services ### "Great Platform with Excellent Support and Customization" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 10, 2025 The help setting up and creating the platform bespoke to my needs was great! \[sensitive content hidden\] was there for me by email, phone and video calls when ever i needed! Pros I’ve been really happy with RepairDesk! The customer service and support team are always responsive and helpful. The platform is very easy to use and has everything I need — and more. I especially love how customizable it is, allowing me to tailor it perfectly to my business. Highly recommend! Cons The only downsides I’ve noticed are that you can’t edit workflows once they’ve been used in a ticket, which can be a bit inconvenient, and occasionally the automated emails don’t send — though that issue is pretty rare. Switched from [Pipeline CRM](https://www.capterra.com/p/75608/PipelineDeals/) To be able to integrate automation emails, include inventory and allow to have a platform for the repair technicians in the field Alternatives considered [AutoLine](https://www.capterra.com/p/247167/AutoLine/) Reasons for choosing RepairDesk best rating online and GPT matched it with my needs Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AT Anthony T. Owner Operator Wireless ### "Love how the POS integrates with my current vendors" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 6, 2025 My overall experience With Repair Desk has been great it has made running my repair shop much better Pros The software is super easy to use and the customer service is Excellent.Anytime I have a question about the software Repair Desk response time is Great Cons To Be Honest I don't have a compliant about Repair Desk.The software does exactly what I want and need it do. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KH Kyle H. Manager Retail ### "User Feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 5, 2025 Over all the years we was working together its been pretty good, nothing much to complain about. Pros Everything is straight forward and also the check ups making sure everything is okay with the system Cons I'll say we be having problems in terms of ending shift sometimes. where we end up with something di Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AH Allan H. Paper Bird Tek - Owner Computer Hardware ### "Can't quit breaking their software" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 June 26, 2025 Exhausting. In addition to them breaking things over and over, adding new workflows and enabling it by default with no warning. Their account reps told me they would fix something, then turned right around and had their staff tell me they would not fix it. Evidently they just said they would to get me off the phone. Pros Works pretty well when they leave it alone. Plenty of features, web based so I can get to it from anywhere. Cons They can't quit breaking it. I spend hours of my time on support trying to fix what they broke instead of running my business. This happens repeatedly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AP Alex P. Owner Computer & Network Security ### "Perfect for mobile phone shop repair " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 22, 2025 Pros It’s just perfect for my booking system in my phone shop repair Cons Customer service is great you always get a call to make sure everything is fine Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DS Dustin S. Owner Operator Consumer Electronics ### "Repairdesk is the gold standard for repair shops." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 11, 2025 I am very satisfied with the repairdesk platform/service. Pros The Repairdesk staff is very responsive to the needs of repair shops. The software has not remained stagnant and has improved through the years I have been using it. Cons I have ran into some issues such as with the user interface and the SMS messaging system. In both instances repairdesk made changes to the system to restore this functionality. Alternatives considered [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) Reasons for choosing RepairDesk I used this about 6 years ago when working for another shop. I mainly chose repairdesk because of the integration with mobilesentrix. The shop I worked for would spend alot of time managing their inventory in another system Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RM Robert M. Manager Computer & Network Security ### "Very Happy User" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 27, 2025 Very Good. Pros The fact that customer / service / or account manager are easily accessed and they are eager to assist in any problems. Cons N/A. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) For the features Repairdesk offered that QuickBooks was unable to. Alternatives considered [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) Reasons for choosing RepairDesk Feature set............................. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KW Kelly W. President Computer Hardware ### "Great support that's always there" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 19, 2025 Very good and hopeful about any issues that arise due to the great communication with their support Pros Amazing support and great onboarding with extensive availaility Cons Bit of a learning curve but this is expected Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) RepairDesk is better tailored to my industry Alternatives considered [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) Reasons for choosing RepairDesk The support was superior and always very useful Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NS Nick S. Owner Computer Hardware ### "RepairDesk is Great!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 13, 2025 Overall my experience has been wonderful with RepairDesk. The features, integrations and support all have been amazing. Pros It's simple for both our sales and service teams to utilize. All of the integrations and modules make it an outstanding product. Cons Honestly, I cannot think of a con. I've used many POS over the years and this is the best one for my repair shop, iTech Gurus. Switched from [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) Cost of credit card processing was much higher. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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