--- title: "RepairDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is RepairDesk the right Computer Repair Shop solution for you? Explore 244 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/146659/RepairDesk/reviews/" page_type: "reviews" language: "en" --- RepairDesk 4.7 (244) [View alternatives](https://www.capterra.com/p/146659/RepairDesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of RepairDesk Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews CB Cathy B OwnerOil & Energy, 2 - 10 employeesUsed the software for: Less than 6 months. “I like the fact that I can add my own custom fields that apply to our repairs and that these custom fields are searchable within RepairDesk for quick identification of the repair. “ November 14, 2024 CK Christopher K Marketing and Operations ManagerConsumer Electronics, 11 - 50 employeesUsed the software for: 1-2 years. “Outdated app and no clear ability to schedule jobs“ August 23, 2024 TF Tiekel F OwnerRetail, 2 - 10 employeesUsed the software for: 6-12 months. “It has multiple In-House Integrations along with other amazing integrations like QuickBooks, Xero, Square, and Zapier, that enables businesses to customize workflows seamlessly.“ November 14, 2024 FI Faadhil I Operations Manager RSARetail, 501 - 1,000 employeesUsed the software for: Less than 6 months. “They have also picked up on faults my employees have made which could have been disastrous for my stock keeping.“ September 24, 2024 SS Scott S Director of Information TechnologyRetail, 51 - 200 employeesUsed the software for: 1-2 years. “The RepairDesk solution enabled us to tailor a seamless customer experience from Request to Ticket through Invoice and Payment and support hundreds of repairs per week.“ October 3, 2024 AH Allan H Paper Bird Tek - OwnerComputer Hardware, 2 - 10 employeesUsed the software for: 1-2 years. “I spend hours of my time on support trying to fix what they broke instead of running my business.“ June 26, 2025 TF Tiekel F OwnerRetail, 2 - 10 employeesUsed the software for: 6-12 months. “RepairDesk offers an intuitive interface and a comprehensive set of features, such as repair ticketing, invoicing, reporting, and CRM, to meet diverse business needs.“ November 14, 2024 CK Chad K OwnerComputer Hardware, 2 - 10 employeesUsed the software for: Less than 6 months. “I called Repair Desk to get an idea of how their system worked and pricing as I wanted to switch from Repair Shoperr since they keep jacking their prices up over and over.“ July 18, 2024 ## Showing most helpful reviews Showing 1-25 of 244 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nephi H. Proprietor Retail Used the software for: 2+ years ### "Review from New Zealand" August 7, 2018 4.0 It was great, with personal communication from the owner. Help is fast when needed. Chose it over competitors due to features and developments taken from our suggestions. Client base has obviously got bigger since we joined for well deserved reasons, so we see other developments obviously taken from other clients which shows that the developer has high interest in keeping all clients happy! Good facebook group for clients too. Sharing of useful and humorous information. Pros POS with a good booking in system for repairs. Flexible with ability to personalise many departments of the software. Cons Speed can be slow, not the best for busy periods. We have fibre. Review Source Response from RepairDesk August 16, 2018 Thank you Nephi for being an awesome customer & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We hope to have a lasting relationship with you. CB Cathy B. Owner Oil & Energy Used the software for: Less than 6 months ### "RepairDesk - Great Software for Organizing and Tracking Your Repairs" November 14, 2024 5.0 Fantastic! I have worked with \[sensitive content hidden\] and all have been extremely professional and great to work with. I have had several requests that they have accommodated, such as adding the custom fields that they helped me to create to my ticket labels, adding the ability to enter a long description in my quotations, and adding net 75 payment terms to my invoices. They have taken all of my requests into consideration and have gone above and beyond to meet them. They are also accommodating with my schedule and coordinating meeting times that work well. They are quick to respond to email communication too. An all around great team to work with! Pros I was in search of software that would help to keep our repairs organized from the time that they arrived to our facility until the time that we shipped them out. RepairDesk has provided this through the many useful features that the program offers. I like being able to create unique ticket numbers to identify and track my repairs in a way that makes sense and flows with our business. The ticket labels are easy to print and contain all of the pertinent information needed to identify the repair at a quick glance. I like the fact that I can add my own custom fields that apply to our repairs and that these custom fields are searchable within RepairDesk for quick identification of the repair. I like being able to add the parts that we use in the repair process to an inventory database so that we can easily track how many units we have on hand and know when we need to order more. Creating POs for the purchase of these parts is also a useful feature. I like being able to upload pre and post repair photos. The photos are easy to upload and are of very high quality and make for great documentation. Cons I don't have anything that I'd like to highlight here. All of my concerns have been or are being addressed. I understand that each business is unique and has it own requests. RepairDesk has a great foundation and the team has been outstanding at accommodating my requests for features that are not yet present that would work well in our business. Alternatives considered [Repair Pilot](https://www.capterra.com/p/190213/Repair-Pilot-2/) Reason for choosing RepairDesk The site was not user friendly and there was no customer support. I signed up for the free trial, hit a few roadblocks and tried to call to ask questions. After several phone calls with no answer, it gave me a quick snapshot of what the experience was going to be like. Luckily, I found RepairDesk next and it has been a completely different experience. The customer support is phenomenal and any question that I have has been answered. Review Source MK Mitch K. Owner Retail Used the software for: 2+ years ### "FiXCO Review" August 17, 2024 3.0 I like it, but I don't love it. I would like to love it. As they say, love it or maybe leave it. Pros The customer service I have received from \[sensitive content hidden\] over the last couple years has been impeccable. I have a long history in other business' also dealing with vendors and customer service. \[sensitive content hidden\]'s customer service skills are a rare gem. RepairDesk is extremely lucky to have her. Cons There's too much confusion with RepairDesk. There are so many things going on with RepairDesk it can be overwhelming. I would like to see RepairDesk simplifed and streamlined. I don't know what that looks like though. The MobileSentrix integration changes over the last year or so have been very frustrating. Photos no longer load etc. I understand the integration changed, but I miss the old way. Alternatives considered [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) Reason for choosing RepairDesk Another shop was using it at the time I was looking. They no longer use RepairDesk. Switched from [RepairQ](https://www.capterra.com/p/158385/RepairQ/) I wasn't completely happy with RepairQ. It was too complicated to use. I like streamlined and seamless. Don't need too many bells and whistles. Review Source aA alireza A. Operation Manager Computer Hardware Used the software for: Less than 6 months ### "Teknikporten" November 8, 2024 5.0 Overall, I had a great experience with onboarding—the process was smooth, thorough, and set us up for success right from the start. The support team has been outstanding as well; they’re always available, responsive, and ready to help whenever we have questions or need assistance. This level of customer care has made a real difference, and it’s clear that the RepairDesk team is dedicated to helping their clients succeed. Highly recommend for any repair business looking for a reliable and supportive partner! Pros RepairDesk truly stands out as a complete solution for our business! It covers all our needs for daily operations and management, seamlessly supporting both our day-to-day tasks and long-term growth. The platform's comprehensive features make everything—from inventory management to customer tracking—remarkably smooth, saving us valuable time and effort. With RepairDesk, we feel empowered to focus more on growing our business while knowing our operations are in good hands. Highly recommended for anyone looking to streamline their repair business! Cons While RepairDesk has been fantastic overall, one area for potential improvement is the check-in and ticket creation process. During particularly busy hours, this can sometimes create a slight bottleneck for walk-in or drop-in customers. That said, with good customer management skills, it’s usually manageable, and certainly not a dealbreaker. The platform’s many benefits far outweigh this minor inconvenience, and we’re confident that RepairDesk will continue to improve with future updates. Overall, we're very happy with it! Alternatives considered [HelloClient](https://www.capterra.com/p/182199/HelloClient/) Reason for choosing RepairDesk RepairDesk was chosen over other alternatives because it offers richer inventory management features. Key advantages include: Real-time stock tracking and automated low-stock alerts to ensure timely replenishment. Barcode scanning for easier item check-ins, tracking, and sales processing. Multi-location management, allowing seamless inventory control across different store locations. Integrated parts ordering and supplier management, streamlining procurement directly through the platform. Comprehensive reporting tools to analyze stock levels, sales, and trends for better decision-making. Review Source aA aftab A. Director Consumer Electronics Used the software for: 2+ years ### "Euro Mobiles and Laptops recommend repairdesk" December 2, 2024 5.0 \[sensitive content hidden\] Bhai and \[sensitive content hidden\] Bhai are very honest and hard working team at repairdesk and helped me alot in my first days set up and they are available even out of hours for me if I face any issue. I needed a few extra in the software and they made it available to us. They are like my family now. Thank you repairdesk. Pros Cannot find better software than this. Good thing there is a lot of integration and can be used on any device. Cons So far I do not see any cons. I am very happy with the software. Switched from [CellSmart POS](https://www.capterra.com/p/150535/CellSmart-POS/) It is more advance than cellsmartpos. It is cloudbased and webbased software. Review Source JB Jason B. Owner Retail Used the software for: 2+ years ### "Hands down, best Phone Repair Store software on earth. " November 14, 2024 5.0 Have been using Repair Desk for years now. Always new features coming out, improving older features. They are always relevant. Any issues are quickly investigated and usually resolved just as fast. Easy to get a hold of support or management, if needed. Pros One software for all things related to a Phone Repair store. Tickets, repairs, inventory, POS, customer communication, review requests...all in one easy to use application. Cons For a while, they were launching new features and updates that were not functioning well. They have since slowed down and focus more on improving existing features and only launch newer ones after being tested. Switched from [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) Repair Desk had more options and an 'all in one' solution. Review Source TF Tiekel F. Owner Retail Used the software for: 6-12 months ### "My overall experience with repair desk. " November 14, 2024 5.0 The overall experience with RepairDesk has been exceptional. From the initial software implementation, we were supported by a dedicated Success Manager who ensured a smooth transition from RepairQ to RepairDesk. We also received data migration assistance and went live within just a few days. Post-launch, our Account Manager regularly checks in every 45 days to ensure everything is running smoothly. We are highly impressed with the robust features and appreciate the continuous updates that help repair store owners streamline operations and grow their businesses. Pros RepairDesk offers an intuitive interface and a comprehensive set of features, such as repair ticketing, invoicing, reporting, and CRM, to meet diverse business needs. It has multiple In-House Integrations along with other amazing integrations like QuickBooks, Xero, Square, and Zapier, that enables businesses to customize workflows seamlessly. Additionally, the platform has a great Customer Support/Success Teams that are highly responsive and dedicated towards assisting users with setup and daily operations. Cons There’s not much to dislike, but if I had to mention something, it would be that each item I click opens a new window, which can sometimes be annoying. Switched from [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) Need a better options to manage inventory and more. Review Source ASQ Abdul Saboor Q. Manager Retail Used the software for: 2+ years ### "Best Agent (\[sensitive content hidden\])" January 2, 2026 5.0 Pros The system is very helpful for people who are in electronics repair industry. And overall the system is really easy to use and good customer support even though we had connected to many people for support but \[sensitive content hidden\] is super knowledgable and knows how to explain everything. We upgraded to new software not to have anymore issues which \[sensitive content hidden\] helped us with. card processings are also really fast havent encountered any issues with security either. overall good value for money and happy on the purchase of the new software which \[sensitive content hidden\] showed us. Cons before we had problems with support but after we got connected to \[sensitive content hidden\] everything is smooth now. Thank You \[sensitive content hidden\] Review Source AT Anthony T. Owner Operator Wireless Used the software for: 1-2 years ### "Love how the POS integrates with my current vendors" August 6, 2025 5.0 My overall experience With Repair Desk has been great it has made running my repair shop much better Pros The software is super easy to use and the customer service is Excellent.Anytime I have a question about the software Repair Desk response time is Great Cons To Be Honest I don't have a compliant about Repair Desk.The software does exactly what I want and need it do. Review Source BB Bernardo B. Owner Computer Hardware Used the software for: 2+ years ### "Best Computer Repair Shop Point Of Sale system to ever exist" February 28, 2025 5.0 We went from not knowing what was going on with half of our repairs constantly, to being able to track EVERYTHING in our shop easily. The cost is by far the most reasonable for the value we get. Usama has worked extremely hard to help us when we get stuck with something and regularly checks in to see if there is anything we need. 100% we feel extremely taken care of by both the software itself and the incredible customer support they provide. If you are thinking about getting yourself a Poing of Sale and ticket tracking system, give RepairDesk a go. We now use their payment processor and now realize the savings with them are astronomical! Pros It is an extremely adjustable software which works for us as a computer repair shop (despite the fact that it is technically designed as a cellphone repair shop POS) We have been able to adjust it to fit ALL of our needs! Cons Nothing not to like really. It did take some tinkering to get it adjusted to where we needed it. But their agents have always been available to us to help with our needs. Review Source PA Peter A. Director Computer & Network Security Used the software for: Less than 6 months ### "Highly Recommend Repairdesk" October 22, 2024 5.0 The product is fantastic. It has made life alot easier having one product to manage my repairs through to invoicing. The team have been great also always there to support me. Pros Easy setup was ready to use from the get go. Cons Can’t think of any. The product has ticked all the boxes in terms of what I was looking for from a features perspective. Switched from [Jira](https://www.capterra.com/p/19319/JIRA/) Features i needed were not available in old product. Review Source SR Sofia R. Head of Customer Service Design Used the software for: Less than 6 months ### "Easy to use, effective software " August 21, 2024 4.0 Great onboarding team, quick setup and easy to use with lots of different customisable features. Pros Intuitive workflow, customisable, good technical support. Cons Some features are irrelevant to our business but unable to be removed. Email and receipt template editor is not the easiest to use Review Source RM Rodney M. Sole Proprietor Consumer Electronics Used the software for: 1-2 years ### "Good experience in Repairdesk" January 6, 2025 5.0 My Overall experience has been very Good and i look forward to work with them in future. Pros Support/ Software. I am thrilled with the support that RD has provided to me so far. Cons Mobile App reduction. I am not happy with the decision of mobile app reduction. Maybe they should reconsider it. Review Source NN Nick N. Owner Consumer Electronics Used the software for: 2+ years ### "Best POS system for Phone Repair Business" October 17, 2024 5.0 Pros I've been using RepairDesk for over 5 years with 5 locations/stores, and I highly recommend it to any phone repair shop owner. RepairDesk is the best solution available—there’s really no comparable alternative. The customer service is excellent, too; it's rare to find support at this level. For instance, I accidentally imported the wrong Excel file and needed to restore the system to a previous state. Despite it being a Sunday night, Usman and the team resolved the issue overnight, which was a huge relief. I also use the PhonePro system in 4 stores, and after 5 months, I can say it’s been worth the investment. Although there are some issues, it generally provides great value. I’m able to centralize phone calls, SMS, customer history, quick quotes, and more. Plus, it helps me gather more reviews, which has been a great benefit Cons While the pricing may seem high, it's understandable as it supports the ongoing improvements and new features that make the platform even better. Review Source SS Shadman S. Director Retail Used the software for: Less than 6 months ### "Excellent service " December 3, 2024 5.0 So far so good, quick response from the team Pros Well organised, friendly staff members, happy to help. Cons Nothing yet. Just need 7 days helpline . Review Source FI Faadhil I. Operations Manager RSA Retail Used the software for: Less than 6 months ### "Must have software for Repair stores " September 24, 2024 5.0 It is definitely one of the better POS systems I have used. Information is readily accessible and easy to understand. With the help of Usama, Fahad and the team, they have made the entire process seem less and have ironed out any initial problems we had. They have also picked up on faults my employees have made which could have been disastrous for my stock keeping. Pros The overall effectiveness of the program. With regards to device repairs and sales. It covers all the bases and makes sure there are no loopholes for employees to take chances with regards to theft. As well as gives me a detailed breakdown of which areas of the business is doing well and which need my attention. Cons Training new employees, it’s a bit daunting for them at first. Due to the overwhelming information that is available. But after a week. It definitely becomes second nature Review Source JL Jason L. CEO Consumer Electronics Used the software for: 1-2 years ### "Perfect POS for everyone in the industry " September 5, 2024 5.0 In the beginning before I met \[sensitive content hidden\], it was pretty horrible as nothing was being completed. Since speaking with \[sensitive content hidden\] it has made my experience amazing. Pros The easiness and functionality of the POS. And \[sensitive content hidden\] willingness to perform for all customers. Cons Nothing. Once adjusted it’s pretty straight forward. Review Source JB Jeff B. Owner Computer Hardware Used the software for: 6-12 months ### "RepairDesk it THE best solution for electronic repair shops. " September 14, 2021 5.0 Mind blowingly positive. Their customer service is top notch. Responding to inquiries and fixing any glitches I've found has been near immediate. Their support, and the community of other users is just fantastic. The actual software itself has so many handy features and obviously is directed at repair shops. Pros The first thing that brought me over was the clean UI of the POS. MobileSentrix integration was next, and the Appointment Calendar & BuyBack widgets for my website sealed the deal. Cons Every piece of software has room for improvement, and lots are lacking features. With RepairDesk... it's hard to pinpoint something. There are sometimes minor glitches, but any that I've found and reported were fixed within a day or two so... I can't even gripe about anything right now. Review Source DT David T. Technical Manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "A very buggy and unreliable option for repair shop software" March 9, 2020 1.0 My experience was not a good one, I had to run two different POS systems so when we where unable to use repairdesk due to bugs we had another solution ready to go. The lack of acknowledgement of bugs and issues and the lack of tech support being available within our trading hours meant we had to cancel repairdesk. Pros The software has some good options as far as plug ins go, customer facing display etc. Cons I had a lot of trouble using RepairDesk, we found alot of bugs that are inexcusable in a top dollar POS system. Simple things like changing a price, logging in, adding new devices all have a lot of bugs that require refreshing the page and evening re-logging in. These issues are repetitive and where reported multiple times to the team at Repairdesk. Tech support was not helpful as in Australia we close our stores an hour after they open for tech support, before that we are on our own. After speaking regularly with the staff including \[SENSITIVE CONTENT HIDDEN\] I found these issues will not be fixed anytime soon as they tend to have the approach that "You are the only one experiencing these issues". After discussing with other repair store owners and working out they are experiencing the same issues as our store was, I realized until the team at Repairdesk take responsibility for these bugs and actively resolve them rather than denying they exist repairdesk will not be a viable system for our business to invest in. Being frank when you send them video evidence of the bugs its a pretty silly business decision to deny the issues exist. Review Source Response from RepairDesk March 12, 2020 Hello David, Thank you for your review. We're very sorry that we were unable to make RepairDesk work for your business and saddens us to see you unsatisfied. We are always working diligently to address all bugs that are notified to us, and we appreciate your feedback. Our aim is to make RepairDesk more stable and functional for everyone, and we hope to one day have you give our software another shot and see some great changes that will motivate you to come back. CK Christopher K. Marketing and Operations Manager Consumer Electronics Used the software for: 1-2 years ### "Fantastic Repair Ticket Organizer!" August 23, 2024 4.0 RepairDesk helps us keep our time organized and our workflow more efficient Pros New interface, the ability to choose in bulk. PhonePro, 3CX Communications Cons Outdated app and no clear ability to schedule jobs Switched from [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) Trial and saw more potential in RepairDesk Review Source JP James P. Owner Retail Used the software for: 1-2 years ### "More than just a POS Solution!" February 18, 2023 5.0 10/10 Stars. These guys are always listening to user feedback and continue to WOW us daily! Pros RD was very easy to implement. The onboarding process was excellent with personalized assistance along the way. While it was very intuitive, when we imported data from our previous system the RD Support jumped in and helped us correct immediately. More than just point of sale. RD offers incredible communication tools, inventory management, eCommerce integrations, payment processing... They're truly the one-stop-shop for our cell phone/tablet repair, sales & accessories store software needs. Cons Overall everything was great. Main cons/concerns - as with any software - bugs creep up from time to time. Not everything flows with the Shopify integration, but the team is on it. For me the biggest difficulty is the Sales Tax reporting isn't as intuitive as I'd like (Mainly just lacks showing labor charges in an easy to see format) Review Source HS Heman S. Business Advisor Information Technology and Services Used the software for: 6-12 months ### "A Quick & Successful Store Launch Made Easier" July 10, 2024 4.0 I selected RD because it has a solid, overall business capability for running my computer & phone repair store. It's been very dependable. Customer support is excellent. Pros Broad spectrum core functionality that makes a repair-based business doable on solid footing. Extra power is quickly available via integrations to extend core capabilities. Cons Complexity. But power comes from having many options in features and capabilities to choose from. It's a trade-off. Reason for choosing RepairDesk Overall capabilities and reasonable cost. Review Source DM Dan M. Directore Information Technology and Services Used the software for: 6-12 months ### "Easy to use high functioning ticketing system " February 18, 2019 5.0 We clubbed three stores jobs and it’s amazing how simple our process become . Pros Great and within a hand reach customer service and support system at any time of a day it doesn’t matter you fallen different time zone , they are always there to help. As soon as you start trail process you get tharough training or nearly expalined complete use to do program from them through computer screen sharing. I believe this is important as what is the point of highly sophisticated program when end user can’t use or able to understand and use. We were used to many ticketing tool but this is by far best one — easy to use , has all option you think of while creating job and More ever never lagged any time or in front of customer while using. Good inventory system to match ticketing system and with completion of invoicing system . I can only say the repair desk one complete program with all the features needed for any repair shop. Cons Nothing really . If they do one time software purchase option instead of year subscription it would be really good We Review Source Response from RepairDesk February 26, 2019 Hello Dan, Thank you for the wonderful review! We really appreciate how awesome you've been. It is so nice to hear that you've had a great experience with our customer service & that you consider RepairDesk to be a highly sophisticated program. We work hard to make sure that our software never feels too complicated or counterproductive, and our support team never feels out of reach for any queries that you may have. Currently, we haven't explored the idea of putting out a lifetime purchase option, but until we get around to it, you can always go for our yearly subscription so you don't have to worry about immediate payments. Thanks again for your kind word. You're awesome! mK mj K. manager Retail Used the software for: 2+ years ### "Repairdesk just wants to take money. They always keep increasing their fee." February 4, 2022 3.0 For Light plan, user can use only 75 tickets/invoice monthly. If users need more, we can buy extra 75 tickets/invoices at full Light plan price. They said 'Unused tickets/invoices will be carried out automatically'. But, Repairdesk doesn't provide more details. They just confirmed extra purchased tickets will be also expired with monthly plan. so, we need to pay $35 for extra ticket and they charge another $35 for monthly plan. So, total $70 (same price as Pro plan) but it has limited ticket/invoice quota. They should present T&C when we purchase extra quota. Pros Repairdesk provides a lot of features. They always keep developing new features. Cons Their plan policy regarding extra ticket/invoice quota is crap. Review Source VR Verified Reviewer Managing Director Telecommunications Used the software for: 1-2 years ### "Value for money" July 31, 2018 4.0 Repairdesk is a value for money tool for the proffessional in the repair business. The staff is willing and listens to the customers and they improve over time. Pros Many features and adding more Willing staff and customer support Simple enough to use but complicated too if you want to go deeper. Cons Small bugs that stay for large periods of time. Serious bugs after updates which do resolve after a day or two. Review Source Response from RepairDesk August 3, 2018 Thank you for your valuable feedback. We are happy that you are satisfied with RepairDesk and aim to make the system even easier and more convenient for you. Our development and customer support team are working rigourously and smooth operations on your end are our main priority. We are working towards eliminating bugs to ensure a better experience. We hope to have a lasting relationship with you. Regards, RepairDesk Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.