# RepairDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RepairDesk the right Computer Repair Shop solution for you? Explore 244 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146659/RepairDesk/reviews --- RepairDesk 4.7 (244) [View alternatives](https://www.capterra.com/p/146659/RepairDesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Reviews of RepairDesk Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews CB Cathy B OwnerOil & Energy, 2 - 10 employeesUsed the software for: Less than 6 months. “I like the fact that I can add my own custom fields that apply to our repairs and that these custom fields are searchable within RepairDesk for quick identification of the repair. “ November 14, 2024 CK Chad K OwnerComputer Hardware, 2 - 10 employeesUsed the software for: Less than 6 months. “I called Repair Desk to get an idea of how their system worked and pricing as I wanted to switch from Repair Shoperr since they keep jacking their prices up over and over.“ July 18, 2024 TF Tiekel F OwnerRetail, 2 - 10 employeesUsed the software for: 6-12 months. “It has multiple In-House Integrations along with other amazing integrations like QuickBooks, Xero, Square, and Zapier, that enables businesses to customize workflows seamlessly.“ November 14, 2024 Mathieu W Ecommerce ConsultantRetail, 51 - 200 employeesUsed the software for: 6-12 months. “Very poor project management by postponing every week the live date of our project, reading my emails during our weekly meeting, lying to us...Company to avoid at any cost“ May 23, 2024 SS Scott S Director of Information TechnologyRetail, 51 - 200 employeesUsed the software for: 1-2 years. “The RepairDesk solution enabled us to tailor a seamless customer experience from Request to Ticket through Invoice and Payment and support hundreds of repairs per week.“ October 3, 2024 AH Allan H Paper Bird Tek - OwnerComputer Hardware, 2 - 10 employeesUsed the software for: 1-2 years. “I spend hours of my time on support trying to fix what they broke instead of running my business.“ June 26, 2025 TF Tiekel F OwnerRetail, 2 - 10 employeesUsed the software for: 6-12 months. “RepairDesk offers an intuitive interface and a comprehensive set of features, such as repair ticketing, invoicing, reporting, and CRM, to meet diverse business needs.“ November 14, 2024 KH Kyle H ManagerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “I'll say we be having problems in terms of ending shift sometimes. where we end up with something di“ August 5, 2025 ## Showing most helpful reviews Showing 1-25 of 244 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nephi H. Proprietor Retail Used the software for: 2+ years ### "Review from New Zealand" August 7, 2018 4.0 It was great, with personal communication from the owner. Help is fast when needed. Chose it over competitors due to features and developments taken from our suggestions. Client base has obviously got bigger since we joined for well deserved reasons, so we see other developments obviously taken from other clients which shows that the developer has high interest in keeping all clients happy! Good facebook group for clients too. Sharing of useful and humorous information. Pros POS with a good booking in system for repairs. Flexible with ability to personalise many departments of the software. Cons Speed can be slow, not the best for busy periods. We have fibre. Review Source Response from RepairDesk August 16, 2018 Thank you Nephi for being an awesome customer & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We hope to have a lasting relationship with you. TF Tiekel F. Owner Retail Used the software for: 6-12 months ### "My overall experience with repair desk. " November 14, 2024 5.0 The overall experience with RepairDesk has been exceptional. From the initial software implementation, we were supported by a dedicated Success Manager who ensured a smooth transition from RepairQ to RepairDesk. We also received data migration assistance and went live within just a few days. Post-launch, our Account Manager regularly checks in every 45 days to ensure everything is running smoothly. We are highly impressed with the robust features and appreciate the continuous updates that help repair store owners streamline operations and grow their businesses. Pros RepairDesk offers an intuitive interface and a comprehensive set of features, such as repair ticketing, invoicing, reporting, and CRM, to meet diverse business needs. It has multiple In-House Integrations along with other amazing integrations like QuickBooks, Xero, Square, and Zapier, that enables businesses to customize workflows seamlessly. Additionally, the platform has a great Customer Support/Success Teams that are highly responsive and dedicated towards assisting users with setup and daily operations. Cons There’s not much to dislike, but if I had to mention something, it would be that each item I click opens a new window, which can sometimes be annoying. Switched from [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) Need a better options to manage inventory and more. Review Source MK Mitch K. Owner Retail Used the software for: 2+ years ### "FiXCO Review" August 17, 2024 3.0 I like it, but I don't love it. I would like to love it. As they say, love it or maybe leave it. Pros The customer service I have received from \[sensitive content hidden\] over the last couple years has been impeccable. I have a long history in other business' also dealing with vendors and customer service. \[sensitive content hidden\]'s customer service skills are a rare gem. RepairDesk is extremely lucky to have her. Cons There's too much confusion with RepairDesk. There are so many things going on with RepairDesk it can be overwhelming. I would like to see RepairDesk simplifed and streamlined. I don't know what that looks like though. The MobileSentrix integration changes over the last year or so have been very frustrating. Photos no longer load etc. I understand the integration changed, but I miss the old way. Alternatives considered [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) Reason for choosing RepairDesk Another shop was using it at the time I was looking. They no longer use RepairDesk. Switched from [RepairQ](https://www.capterra.com/p/158385/RepairQ/) I wasn't completely happy with RepairQ. It was too complicated to use. I like streamlined and seamless. Don't need too many bells and whistles. Review Source aA aftab A. Director Consumer Electronics Used the software for: 2+ years ### "Euro Mobiles and Laptops recommend repairdesk" December 2, 2024 5.0 \[sensitive content hidden\] Bhai and \[sensitive content hidden\] Bhai are very honest and hard working team at repairdesk and helped me alot in my first days set up and they are available even out of hours for me if I face any issue. I needed a few extra in the software and they made it available to us. They are like my family now. Thank you repairdesk. Pros Cannot find better software than this. Good thing there is a lot of integration and can be used on any device. Cons So far I do not see any cons. I am very happy with the software. Switched from [CellSmart POS](https://www.capterra.com/p/150535/CellSmart-POS/) It is more advance than cellsmartpos. It is cloudbased and webbased software. Review Source MM Miguel M. Administrator Telecommunications Used the software for: 1-2 years ### "Repairdesk Feedback" March 11, 2025 4.0 Good experience overall. The support is good. Pros A game changer software for Repair Business. Cons The new Interface can be better. A bit complicated new interface. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing RepairDesk IMEI and parts tracking are easy on repair desk Review Source SV Sam V. Good Retail Used the software for: 6-12 months ### "Great user experience " February 12, 2025 5.0 Excellent service from Zaib, Really quick to help out and always available. Pros Team is really helpful and always quick to solve issues. Cons Price is more in the expensive side compared to other pos. Alternatives considered [SFTP To Go](https://www.capterra.com/p/237425/SFTP-To-Go/) Reason for choosing RepairDesk User friendly and quick response from the team Review Source SS Scott S. Director of Information Technology Retail Used the software for: 1-2 years ### "Excellent Repair Solution with Exceptional Customer Support" October 3, 2024 5.0 We needed a solution that would support our mail-in repair service model and deliver self-service features to ecommerce customers. The RepairDesk solution enabled us to tailor a seamless customer experience from Request to Ticket through Invoice and Payment and support hundreds of repairs per week. The capabilities of the platform are extensive and there are many available integrations and connectors. RepairDesk provides both Store and Business KPI's which allows us to monitor performance and profitability dashboards on our repairs. It is so helpful to have not only a great technology solution but also a solution designed to support the operation of a repair business. RepairDesk is always eager to listen and adapt to improve their platform for all their customers. Pros Everything needed to run a repair center is available. \* Integrations available with popular payment and Sales Tax systems like Stripe and Avalara \* Integration with ShipStation for Shipping \* Integrations for Email and SMS communications \* Highly configurable for Ticket Statuses for business controls and workflow \* Automation for personalized notifications to customers via Email or SMS \* Online Lead intake from customers as well as POS for walk-in business \* Reporting and Dashboards provided with support for data exporting \* Role based permissions for user security \* Very attentive and knowledgeable support team Cons The solution is very flexible, so take proper time to setup your business and workflows. Minor feature and UI inconsistencies between managing Leads, Tickets or Invoices, but these continue to improve. Alternatives considered [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/)[ServiceManager](https://www.capterra.com/p/183061/ServiceCentral-Service-Manager/) Reason for choosing RepairDesk Met our requirements including our long-term roadmap at a reasonable cost, as well as the support and serviceability of the product. Review Source KW Kelly W. President Computer Hardware Used the software for: Less than 6 months ### "Great support that's always there" March 19, 2025 5.0 Very good and hopeful about any issues that arise due to the great communication with their support Pros Amazing support and great onboarding with extensive availaility Cons Bit of a learning curve but this is expected Alternatives considered [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) Reason for choosing RepairDesk The support was superior and always very useful Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) RepairDesk is better tailored to my industry Review Source RaRA Rob and Rosie A. CEO and COO Music Used the software for: Less than 6 months ### "Audio Electronics Repair Shop from All Paper to All Digital!" November 14, 2024 5.0 We bought a business that had been in operation for 40 years that had an all paper system. Repairdesk is helping us move away from that to a completely paperless system and has greatly helped us improve communication with our customers. It has also given us new ways of taking payments that have shortened the time it takes to collect from customers. It's been a learning curve for us, as we were used to and comfortable with an arcane method. We are learning things very quickly and getting comfortable with the new workflow faster than we thought and have been very satisfied with how much easier the day to day operations have become. Pros The workflow and user interface is very intuitive and user friendly. There's a wide range of modules that allow to track almost all aspects of our shop in one centralized location. Cons Some features can be buggy, but the team at Repairdesk is very open to suggestion and constantly working on updates to improve workflow and make things easier. Alternatives considered [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) Reason for choosing RepairDesk Fair pricing, lots of customization, great user interface, and excellent customer support Review Source ASQ Abdul Saboor Q. Manager Retail Used the software for: 2+ years ### "Best Agent (\[sensitive content hidden\])" January 2, 2026 5.0 Pros The system is very helpful for people who are in electronics repair industry. And overall the system is really easy to use and good customer support even though we had connected to many people for support but \[sensitive content hidden\] is super knowledgable and knows how to explain everything. We upgraded to new software not to have anymore issues which \[sensitive content hidden\] helped us with. card processings are also really fast havent encountered any issues with security either. overall good value for money and happy on the purchase of the new software which \[sensitive content hidden\] showed us. Cons before we had problems with support but after we got connected to \[sensitive content hidden\] everything is smooth now. Thank You \[sensitive content hidden\] Review Source PA Peter A. Director Computer & Network Security Used the software for: Less than 6 months ### "Highly Recommend Repairdesk" October 22, 2024 5.0 The product is fantastic. It has made life alot easier having one product to manage my repairs through to invoicing. The team have been great also always there to support me. Pros Easy setup was ready to use from the get go. Cons Can’t think of any. The product has ticked all the boxes in terms of what I was looking for from a features perspective. Switched from [Jira](https://www.capterra.com/p/19319/JIRA/) Features i needed were not available in old product. Review Source PR Philip R. Owner Computer Hardware Used the software for: Less than 6 months ### "Not perfect but I think this is the best offering for a repair shop software" August 16, 2024 4.0 Pretty good software, team did a great job getting us setup, support is super fast and helpful, better than anything else we've looked at! Pros Phone and QuickBooks integrations work well and save me a bunch of time. Cons Verbage and lots of issues where products and services are only for specific models or repairs. Alternatives considered [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) Reason for choosing RepairDesk Had an all inclusive package for the software, phones, better reviews, more helpful support. Review Source CM Corey M. Owner Computer Hardware Used the software for: 2+ years ### "Decent POS and repair ticketing software for start-ups" September 14, 2021 4.0 Pros Software is affordable for new start-ups. Easy to learn. Built-in SMS system is awesome for updating customers on service tickets. Decent inventory tracking Cons The interface is a little clunky but usable. No printing support for Apple computers! You have to download a PDF and then open it up in another program to print while customer waits. No support for Apple Air print when using iPad as POS. Alternatives considered [RepairDesk](https://www.capterra.com/p/146659/RepairDesk/)[Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) Reason for choosing RepairDesk Lightspeed was too expensive for my start-up, however I am now switching to Lightspeed due to printer support being dropped for Apple computers recently Review Source Response from RepairDesk September 17, 2021 Hi Corey, Founder here at RepairDesk and thank you for taking the time to provide us your feedback. I've checked with our product team and we do offer print support to Apple users that are using an iMAC or iPad. If you're using an iMAC we would recommend you to use Epson Tm-m30 and if you're using an iPad we recommend Star TSP 6500 ii Please visit our recommended hardware page for more information and if you need additional help please reach out to our customer service. TG Travis G. Owner Computer Hardware Used the software for: 2+ years ### "Repair desk is the only choice for the repair professional! " February 12, 2023 5.0 Amazing A++++ Pros Repair Desk is taking the time to build out its software constantly to be exactly what anybody in the Repair community needs. They listen to Feedback and suggestions and work with every shop individually to make one of the best software options out there! Cons The only thing I like the least amount this software is the simple fact I didn’t find them sooner! Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Needed something built and designed specifically for the repair industry. Review Source jS jatin S. Director Retail Used the software for: 2+ years ### "Best POS System " January 29, 2025 5.0 It is a great experience and great support from \[sensitive content hidden\] Pros Everything is so easy and perfect and \[sensitive content hidden\] is good at his work Cons nothing, everything is perfect and smooth Review Source TP Tomas P. Ceo Electrical/Electronic Manufacturing Used the software for: 2+ years ### "I Love RepairDesk " November 29, 2024 5.0 Pros Easy way to use, user friendly. Always good customer Support. Like the way inventory is done, easy inventory transfer and you Can see inventory across stores very fast. Cons Price i think is a down side since now with 5 stores i am paying a significant amount a year. Maybe you Can have a Store bundle per year to Save some money Review Source RM Rodney M. Sole Proprietor Consumer Electronics Used the software for: 1-2 years ### "Good experience in Repairdesk" January 6, 2025 5.0 My Overall experience has been very Good and i look forward to work with them in future. Pros Support/ Software. I am thrilled with the support that RD has provided to me so far. Cons Mobile App reduction. I am not happy with the decision of mobile app reduction. Maybe they should reconsider it. Review Source FI Faadhil I. Operations Manager RSA Retail Used the software for: Less than 6 months ### "Must have software for Repair stores " September 24, 2024 5.0 It is definitely one of the better POS systems I have used. Information is readily accessible and easy to understand. With the help of Usama, Fahad and the team, they have made the entire process seem less and have ironed out any initial problems we had. They have also picked up on faults my employees have made which could have been disastrous for my stock keeping. Pros The overall effectiveness of the program. With regards to device repairs and sales. It covers all the bases and makes sure there are no loopholes for employees to take chances with regards to theft. As well as gives me a detailed breakdown of which areas of the business is doing well and which need my attention. Cons Training new employees, it’s a bit daunting for them at first. Due to the overwhelming information that is available. But after a week. It definitely becomes second nature Review Source CK Christopher K. Marketing and Operations Manager Consumer Electronics Used the software for: 1-2 years ### "Fantastic Repair Ticket Organizer!" August 23, 2024 4.0 RepairDesk helps us keep our time organized and our workflow more efficient Pros New interface, the ability to choose in bulk. PhonePro, 3CX Communications Cons Outdated app and no clear ability to schedule jobs Switched from [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) Trial and saw more potential in RepairDesk Review Source DS David S. Phone Technician Retail Used the software for: Less than 6 months ### "Great team, great software, wonderful experience !" August 23, 2024 5.0 Really worth every single dollar, buy RepairDesk, chose RepairDesk, there is no other software like RepairDesk, especially in the mobile repair industry, everything is included in this software. I'm so happy that i purchased this software it helped my business a lot ! Pros The fact that it's easy to use, you get to learn everything within a few sessions and it's a very useful software for repair shops. Makes things a lot easier. Cons Just a little issue with the date format cannot be replaced but otherwise everything works perfectly fine! Review Source HS Heman S. Business Advisor Information Technology and Services Used the software for: 6-12 months ### "A Quick & Successful Store Launch Made Easier" July 10, 2024 4.0 I selected RD because it has a solid, overall business capability for running my computer & phone repair store. It's been very dependable. Customer support is excellent. Pros Broad spectrum core functionality that makes a repair-based business doable on solid footing. Extra power is quickly available via integrations to extend core capabilities. Cons Complexity. But power comes from having many options in features and capabilities to choose from. It's a trade-off. Reason for choosing RepairDesk Overall capabilities and reasonable cost. Review Source OB Ozzy B. Phone technician Wireless Used the software for: Less than 6 months ### "Money talks wireless " July 31, 2024 5.0 Very happy with service and stuff members who works there . Pros Their software system is very easy to use, Highly recommended Cons Honestly they are always helpful when you need them ,so I don’t have any problem so far Review Source DT David T. Technical Manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "A very buggy and unreliable option for repair shop software" March 9, 2020 1.0 My experience was not a good one, I had to run two different POS systems so when we where unable to use repairdesk due to bugs we had another solution ready to go. The lack of acknowledgement of bugs and issues and the lack of tech support being available within our trading hours meant we had to cancel repairdesk. Pros The software has some good options as far as plug ins go, customer facing display etc. Cons I had a lot of trouble using RepairDesk, we found alot of bugs that are inexcusable in a top dollar POS system. Simple things like changing a price, logging in, adding new devices all have a lot of bugs that require refreshing the page and evening re-logging in. These issues are repetitive and where reported multiple times to the team at Repairdesk. Tech support was not helpful as in Australia we close our stores an hour after they open for tech support, before that we are on our own. After speaking regularly with the staff including \[SENSITIVE CONTENT HIDDEN\] I found these issues will not be fixed anytime soon as they tend to have the approach that "You are the only one experiencing these issues". After discussing with other repair store owners and working out they are experiencing the same issues as our store was, I realized until the team at Repairdesk take responsibility for these bugs and actively resolve them rather than denying they exist repairdesk will not be a viable system for our business to invest in. Being frank when you send them video evidence of the bugs its a pretty silly business decision to deny the issues exist. Review Source Response from RepairDesk March 12, 2020 Hello David, Thank you for your review. We're very sorry that we were unable to make RepairDesk work for your business and saddens us to see you unsatisfied. We are always working diligently to address all bugs that are notified to us, and we appreciate your feedback. Our aim is to make RepairDesk more stable and functional for everyone, and we hope to one day have you give our software another shot and see some great changes that will motivate you to come back. MD Moustapha D. Owner Consumer Electronics Used the software for: 1-2 years ### "These guys are great. Their product is build by repair techs for repair techs. " October 2, 2020 5.0 When I first started my company I tried out three different POS Systems. None of them even came close to RepairDesk. I even know the employees by name because they are so helpful. The software has everything that a computer or phone repair shop will ever need. I can see how much sales tax I need to pay how much profit I have and how much sales have grown over the past few months. There’s even a whole section dedicated None of them even came close to RepairDesk. I even know the employees by name because they are so helpful. The software has everything that a computer or phone repair shop will ever need. I can see how much sales tax I need to pay how much profit I have and how much sales have grown over the past few months. There’s even a whole section dedicated To reports. This company could be charging a lot more and I appreciate your help. Pros It has EVERYTHING I NEED. It helps me look better as a company. From self checkin to sms, and email. Cons Some QuickBook invoices don’t sync automatically at times. Review Source Response from RepairDesk October 12, 2020 Hi Moustapha, Thanks so much for the awesome review! You rock! We're so happy that RepairDesk has everything you were looking for in a cellphone/computer repair shop software. We've worked long and hard to make sure our customers are satisfied with what we have, and we're always open to feedback. If there's something you feel needs improvement in our system, don't hesitate to contact our support team. We love hearing from you and wish the best for your business with RepairDesk right at your side. CN Carmelo N. Director Telecommunications Used the software for: 1-2 years ### "The best software for phone and computer repair industry" August 27, 2022 5.0 Overall satisfied, is the second year we use it, we took off a lot of pressure and manual work starting from customer registration papers, invoicing, labels, inventory made with different software., You have anything in the tip of your fingers, really you don't need more, and you have more than you expect with the software. Pros The software is very intuitive and it have everything you need, you named it. Usman and the staff are wonderful and patient, and very helpful and supportive for businesses. What make this software standout is the support team 24/7 and the addons and functions. I have no other words to give the right value, I would give 10 starts otherwise. Cons Sincerely only the integration tool to upgrade to RepairDesk 2.0 Reason for choosing RepairDesk Overall the support from great people, and the gem software they have made touchable. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.