--- title: "RepairDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is RepairDesk the right Computer Repair Shop solution for you? Explore 246 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/146659/RepairDesk/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- RepairDesk 4.7 (250) [View alternatives](https://www.capterra.com/p/146659/RepairDesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of RepairDesk Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews CB Cathy B OwnerOil & Energy, 2 - 10 employeesUsed the software for: Less than 6 months. “I like the fact that I can add my own custom fields that apply to our repairs and that these custom fields are searchable within RepairDesk for quick identification of the repair. “ November 14, 2024 AH Allan H Paper Bird Tek - OwnerComputer Hardware, 2 - 10 employeesUsed the software for: 1-2 years. “I spend hours of my time on support trying to fix what they broke instead of running my business.“ June 26, 2025 TF Tiekel F OwnerRetail, 2 - 10 employeesUsed the software for: 6-12 months. “It has multiple In-House Integrations along with other amazing integrations like QuickBooks, Xero, Square, and Zapier, that enables businesses to customize workflows seamlessly.“ November 14, 2024 CK Chad K OwnerComputer Hardware, 2 - 10 employeesUsed the software for: Less than 6 months. “I called Repair Desk to get an idea of how their system worked and pricing as I wanted to switch from Repair Shoperr since they keep jacking their prices up over and over.“ July 18, 2024 TF Tiekel F OwnerRetail, 2 - 10 employeesUsed the software for: 6-12 months. “RepairDesk offers an intuitive interface and a comprehensive set of features, such as repair ticketing, invoicing, reporting, and CRM, to meet diverse business needs.“ November 14, 2024 KH Kyle H ManagerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “I'll say we be having problems in terms of ending shift sometimes. where we end up with something di“ August 5, 2025 BB Bernardo B OwnerComputer Hardware, 2 - 10 employeesUsed the software for: More than 2 years. “It is an extremely adjustable software which works for us as a computer repair shop (despite the fact that it is technically designed as a cellphone repair shop POS)“ February 28, 2025 JB Jason B OwnerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “For a while, they were launching new features and updates that were not functioning well. “ November 14, 2024 ## Showing most helpful reviews Showing 1-25 of 250 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Reuben H. Director and Owner Used the software for: 1-3 years ### "Easy Workflow and Customizable Setup That Fits My Needs" November 10, 2026 5.0 shopify intergrations, stocking and ticketing system is the best in class. AI workflow help but don't swamp work. AI intergrations have eased problems with out washing to much "AI" ribbish into the product. Performance on web tools is really good Pros Easy workflow and simple to use. Good customizability, with enough options to tailor it to my needs. Cons There are some small things that I currently dislike about repair desk but the team have changed a few of my pain point and other are in the development road map so there isn't really anything to complain about because the team will fix it .... Review Source Owner Used the software for: Less than 1 year ### "We made it! :-)" October 22, 2026 4.0 Overall, we give RepairDesk 4/5 stars. The software is very capable yet complex. The online support is solid and response time is reasonable. We very much like our account rep, Usama, helpful and transparent with the systems features and shortcomings. They offer many features, I would encourage them to focus on optimization of features more so than additional features. Any system migration for business is painful at best for the business owner and the employees, but having now used the software for 6 months we do firmly believe RepairDesk is the best solution for repairs shops. Pros Repairdesk's ticketing system is best in class for a businesses doing repairs and services. The integration with mobile and computer parts suppliers like Mobile Sentrix is very useful and saves a lot of time. Other integrations like MailChimp and API feeds are beneficial as well. We like being able to capture customer signatures at drop off and pick up, this protects the business owner from disputes. We won our first ever credit card dispute as a result(YAY!). System flexibility allows you to tailor the system to your workflow processes and improves communication among employees. The system also allows for custom communications with the customer as work flows through the shop. The tickets system allows you to easily sort through jobs, both current and complete. The ticketing system also captures a ton of information about customers assets and this information is easily available when repeat customer returns. Reporting features are decent but to be fair we are still learning how to use the system. We also have a lot more to learn about all the features of the RepairDesk. Overall we are very happy with the ticket aspects of the software and it's been a positive change for our company. Cons With a system that has such capability, the downside is complexity. There is definitely a learning curve. RepairDesk's support team is very helpful, but initial setup is really left up to the customer to ask question rather than a guided set up. If we were not a computer shop and spent significant time learning the software we probably would have not been successful. To be fair and transparent, they are better than their competitors with support, we evaluated 3-4 other software companies. In the sense of a true POS system, we find the true retail sales aspect of the software to be complicated. The simple ring out or looking for inventory is cumbersome. The system is very clicky and hard to navigate for new users. It is taking time to learn how to pull info(as a the business owner) out the system using the reports and other features, but we are making progress. The biggest challenge has been around the financial data and Quickbook integration. The integration sync's invoices/sales very well, it supports a full return but not a partial return. Purchase orders sync but vendor returns do not sync, neither does additional charges like shipping fees. While PO's sync its a direct hit to COGS instead of moving inventory to inventory assets accounts and then crediting COGS when revenue is recognized. The P&L statement is good except the misalign of COGS but the balance sheet is a mess as inventory assets are not properly booked and relieved. Other softwares we evaluated had similar challenges or limitations with the Quickbook integration. (We all know QB does suk!) Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) To clarify, we used Quickbook POS with Quickbooks Enterprise. Product was discontinued and no longer supported. Review Source CA M. Director Used the software for: 1-3 years ### "RepairDesk Failed Our Business—Usman’s Dismissive Response Made It Worse" September 22, 2026 1.0 Our overall experience with RepairDesk was deeply disappointing. The platform had the potential to centralize our POS, repair tickets, inventory and customer communications, but the implementation and support did not match what was promised. A customer-facing pricing widget was allowed to go live before the repair data had been properly configured, while Aria, SMS, missed-call and IVR functions required excessive intervention and did not operate reliably in our experience. Our communications with Usman, Fahad and Rakin made the situation worse. Their handling of our concerns came across as careless, dismissive and overconfident, despite the customer-facing system not having been properly tested. Instead of immediately acknowledging the seriousness of publishing incomplete information under our business name, the responses frequently appeared focused on defending the situation or shifting responsibility to our team. We expected respectful communication, urgency, accountability and a clear resolution from the people responsible for supporting a system costing us approximately CAD $3,300 annually. Instead, the repeated problems and lack of ownership caused us to lose confidence in both the software and the team supporting it. We have retained relevant emails, screenshots and records supporting our experience. If RepairDesk takes responsibility, resolves the issues and demonstrates meaningful improvements, we are willing to update our review. Pros The basic idea of keeping repair tickets, inventory and customer information in one system has potential, and some of the core POS functions were useful. Unfortunately, much of that value was undermined by Aria and other add-ons that felt unfinished and unreliable in our setup. Problems involving missed calls, SMS, IVR and the public repair widget created more work for our staff instead of reducing it. What we liked most was the original concept; the execution, support and accountability did not match the sales promises or the approximately CAD $3,300 annual cost. Cons What we liked least was the lack of quality control and accountability. A customer-facing repair pricing widget was allowed to go live before the pricing had been properly configured, exposing our business to inaccurate public quotes and customer complaints. Aria, SMS, missed-call handling and IVR features also required too much intervention and did not perform reliably in our experience. When we raised these serious concerns, the response felt dismissive and shifted responsibility back to our team instead of acknowledging why an unfinished system had been made public. For approximately CAD $3,300 annually, we expected dependable software, thorough testing, respectful support and prompt ownership of critical problems. Review Source Manager Used the software for: 3-5 years ### "Best Agent (\[sensitive content hidden\])" January 6, 2026 5.0 Pros The system is very helpful for people who are in electronics repair industry. And overall the system is really easy to use and good customer support even though we had connected to many people for support but \[sensitive content hidden\] is super knowledgable and knows how to explain everything. We upgraded to new software not to have anymore issues which \[sensitive content hidden\] helped us with. card processings are also really fast havent encountered any issues with security either. overall good value for money and happy on the purchase of the new software which \[sensitive content hidden\] showed us. Cons before we had problems with support but after we got connected to \[sensitive content hidden\] everything is smooth now. Thank You \[sensitive content hidden\] Review Source Owner Operator Used the software for: 1-3 years ### "Love how the POS integrates with my current vendors" December 2, 2025 5.0 My overall experience With Repair Desk has been great it has made running my repair shop much better Pros The software is super easy to use and the customer service is Excellent.Anytime I have a question about the software Repair Desk response time is Great Cons To Be Honest I don't have a compliant about Repair Desk.The software does exactly what I want and need it do. Review Source Store Manager 5.0 November 12, 2026 AI summary based on a full review RepairDesk delivers excellent functionality and flexibility for managing business operations, making it a valuable asset for multi-location management. The outstanding customer support enhances the overall experience, ensuring users receive timely assistance. Log in to unlock the full review, detailed ratings, and pros & cons owner 5.0 November 12, 2026 AI summary based on a full review RepairDesk effectively improves efficiency in managing repair shop operations, saving time and enhancing productivity. Although there are minor areas for enhancement, the overall satisfaction with the software and its support remains high. Log in to unlock the full review, detailed ratings, and pros & cons Verified Reviewer 4.0 November 11, 2026 AI summary based on a full review RepairDesk provides valuable visibility into business operations and inventory management, which enhances decision-making. However, the pricing is considered high compared to other similar solutions, which may be a concern for some users. Log in to unlock the full review, detailed ratings, and pros & cons Proprietor Used the software for: 3-5 years ### "Review from New Zealand" August 9, 2018 4.0 It was great, with personal communication from the owner. Help is fast when needed. Chose it over competitors due to features and developments taken from our suggestions. Client base has obviously got bigger since we joined for well deserved reasons, so we see other developments obviously taken from other clients which shows that the developer has high interest in keeping all clients happy! Good facebook group for clients too. Sharing of useful and humorous information. Pros POS with a good booking in system for repairs. Flexible with ability to personalise many departments of the software. Cons Speed can be slow, not the best for busy periods. We have fibre. Review Source Response from RepairDesk August 16, 2018 Thank you Nephi for being an awesome customer & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We hope to have a lasting relationship with you. Paper Bird Tek - Owner Used the software for: 1-3 years ### "Can't quit breaking their software" June 28, 2025 2.0 Exhausting. In addition to them breaking things over and over, adding new workflows and enabling it by default with no warning. Their account reps told me they would fix something, then turned right around and had their staff tell me they would not fix it. Evidently they just said they would to get me off the phone. Pros Works pretty well when they leave it alone. Plenty of features, web based so I can get to it from anywhere. Cons They can't quit breaking it. I spend hours of my time on support trying to fix what they broke instead of running my business. This happens repeatedly. Review Source Manager Used the software for: 3-5 years ### "User Feedback" August 6, 2025 5.0 Over all the years we was working together its been pretty good, nothing much to complain about. Pros Everything is straight forward and also the check ups making sure everything is okay with the system Cons I'll say we be having problems in terms of ending shift sometimes. where we end up with something di Review Source Owner Used the software for: 3-5 years ### "Best Computer Repair Shop Point Of Sale system to ever exist" March 3, 2025 5.0 We went from not knowing what was going on with half of our repairs constantly, to being able to track EVERYTHING in our shop easily. The cost is by far the most reasonable for the value we get. Usama has worked extremely hard to help us when we get stuck with something and regularly checks in to see if there is anything we need. 100% we feel extremely taken care of by both the software itself and the incredible customer support they provide. If you are thinking about getting yourself a Poing of Sale and ticket tracking system, give RepairDesk a go. We now use their payment processor and now realize the savings with them are astronomical! Pros It is an extremely adjustable software which works for us as a computer repair shop (despite the fact that it is technically designed as a cellphone repair shop POS) We have been able to adjust it to fit ALL of our needs! Cons Nothing not to like really. It did take some tinkering to get it adjusted to where we needed it. But their agents have always been available to us to help with our needs. Review Source Réparations Used the software for: Less than 1 year ### "Perfect for repair " July 7, 2025 5.0 Pros We’ve been using RepairDesk at Eco Repair for several months now, and it’s been a game-changer for our repair shop. The platform is super easy to use, and it covers everything we need — from ticket management to inventory tracking, invoicing, and even sending automatic updates to customers. The support team is always responsive and helpful whenever we have questions. Thanks to RepairDesk, we’ve saved a lot of time and improved our workflow. Highly recommended for any repair business looking for an all-in-one solution! Cons had to mention one downside, it would be that some features could be a bit more customizable to fit our specific workflow. But overall, it’s a great platform that keeps improving with regular updates. Review Source Owner Used the software for: 3-5 years ### "Perfect for mobile phone shop repair " April 23, 2025 5.0 Pros It’s just perfect for my booking system in my phone shop repair Cons Customer service is great you always get a call to make sure everything is fine Review Source Owner Used the software for: 3-5 years ### "Fully satisfied from Repair desk " March 11, 2025 5.0 Overall Excellent experience with repair desk. Pros Easy way to creat ticket Easy way to manage the inventory Excellent customer support Cons There is nothing to complain about. I found it very easy to use. Review Source CEO Used the software for: 3-5 years ### "YOUR TRUSTED CLIENT" February 13, 2025 5.0 7 YEARS REPAIRDESK USER. UNTIL NOW STILL THE BEST OUT THERE. Pros It HAS ALL THE FEATURES YOU CAN THINK OF. IT'S RESPONSIVE AS HAS LITTLE TO NO FLAWS. Cons THE PRICE COULD BE A LITTLE BIT BETTER FOR CUSTOMERS OUTSIDE FIRST WORLD COUNTRIES. AS OUR REVENUE IS A LOT LESS COMPARED TO THOSE COUNTRIES. Review Source Manager Used the software for: 1-3 years ### "NB Phone Depot" March 6, 2025 5.0 Pros The customer team is very friendly, always eager to help when contacted. \[sensitive content hidden\] have been very helpful throught my time at RepairDesk Cons Everything is fine, but there should be a budget option for small bussinesses Review Source CEO and COO Used the software for: Less than 1 year ### "Audio Electronics Repair Shop from All Paper to All Digital!" November 26, 2024 5.0 We bought a business that had been in operation for 40 years that had an all paper system. Repairdesk is helping us move away from that to a completely paperless system and has greatly helped us improve communication with our customers. It has also given us new ways of taking payments that have shortened the time it takes to collect from customers. It's been a learning curve for us, as we were used to and comfortable with an arcane method. We are learning things very quickly and getting comfortable with the new workflow faster than we thought and have been very satisfied with how much easier the day to day operations have become. Pros The workflow and user interface is very intuitive and user friendly. There's a wide range of modules that allow to track almost all aspects of our shop in one centralized location. Cons Some features can be buggy, but the team at Repairdesk is very open to suggestion and constantly working on updates to improve workflow and make things easier. Alternatives considered [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) Reasons for choosing RepairDesk Fair pricing, lots of customization, great user interface, and excellent customer support Review Source Director Used the software for: 3-5 years ### "Ideal POS for Repair Shops" November 23, 2020 5.0 great nothing i can add to this. Pros I like the ease of use and the integrations between my website and this POS. Customers are always commenting that they enjoy the experience of booking their devices in using this much valued RD integration. I like also that RD software engineers are always updating and this is never the finished article and RD is always evolving. Also I love the customer facing display and customers agree to our t+c before the repair commences and see the price of it. It gives me a professional approach and something I can go back to if i need to and show the customer that I made you aware of.......... and you agreed to this with a signature to back this up. The reporting aspect and KPIs is another key part of the RD system. All round its justa great system to use. Backed up by a great team on the help desk especially \[SENSITIVE CONTENT HIDDEN\] who helps me tremendously if I need help with something Cons yes there are issues and sometimes things go wrong and there are bugs within it that can occur but not anything that I would gripe over. I moved from Repairshopr 3 years ago and when I compare the 2 ? RD are streets ahead of them Switched from [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) I needed a better POS, I wanted to have a flagship website booking intergration that stood out and give me functionality to offer something that noone else did. RD give me that. POS I LOVE IT in that its an easy walk through process and captures step by step everything you need to have when your taking devices from customers. Traceability of the customer and ability to take contact details to capturing parts used during the repair and setting stock levels then reordering reports when our inventory falls below its min stock level. Alternatives considered [RepairQ](https://www.capterra.com/p/158385/RepairQ/) Reasons for choosing RepairDesk I thought repairq wasnt user friendly Review Source CEO Used the software for: 1-3 years ### "The Ferrari of the repair shop software." September 17, 2024 5.0 As great as RepairDesk already is, they are always innovating. Like true craftsmen, they are refining the product constantly. Overall we're extremely happy we converted and we would highly recommend it for other shops that are looking for powerful software that will help them grow their business for years to come, at the forefront of the repair industry. RepairDesk has been dedicated to world class top-tier support. They have worked extremely closely with us since the inception. Even though they are miles away they are just one message away. It is truly astonishing, the level of service they provide. Pros Powerful and feature-rich software. It was like going from driving a Ford to a Ferrari when we converted to RepairDesk from Repair Q! We enjoy the sms customer communication options and all of the other features which are highly customizable. Creating inventory items is a breeze. Saves us alot of time. Love the integrations with parts suppliers. The RepairDesk Payments has been very stable and reliable, and the rates are great. We generally average 1.5% to 1.9% on credit card processing. Their Payments guy is awesome; he helped us to configure the terminal for best results (lowest fees!) Love the payroll management to track employee time as well as commissions. That saves me alot of time. Cons There is learning curve. I like the check and balances of the other system that combined each transaction as one with a ticket and a payment. RepairDesk separates repair tickets and invoices for payments. Our biggest frustration was with printing but they eventually sorted that out. Wish the POS screen loaded faster. Switched from [RepairQ](https://www.capterra.com/p/158385/RepairQ/) Initially we switched due to price and lack of customer service at Repair Q. Review Source Owner Used the software for: Less than 1 year ### "Not perfect but I think this is the best offering for a repair shop software" August 22, 2024 4.0 Pretty good software, team did a great job getting us setup, support is super fast and helpful, better than anything else we've looked at! Pros Phone and QuickBooks integrations work well and save me a bunch of time. Cons Verbage and lots of issues where products and services are only for specific models or repairs. Alternatives considered [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) Reasons for choosing RepairDesk Had an all inclusive package for the software, phones, better reviews, more helpful support. Review Source Director Used the software for: Less than 1 year ### "1st Class Product & Service " September 10, 2024 5.0 Fantastic !! The team went above and beyond. Pros Modern interface and in-depth ticketing and inventory system fantastic support from the team in particular Shakeeb my point of contact for training, All in it represents an excellent product & service. Cons Any missing features that are connected to the Jewellery business like specific labels, Although they are in there development team as we speak so still a positive !! Alternatives considered [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) Reasons for choosing RepairDesk The margin scheme VAT was required on our main business RD covers this I then looked in deeper and was very impressed, also the support is fantastic !! Review Source Owner Used the software for: Less than 1 year ### "Circuit Tree Review" September 17, 2021 5.0 Pros Ticket management and the ability for Customers to view and track their tickets in real time. Cons Having issues with integration with Mobile Sentrix, I made a mistake, but so far it doesn't appear there's anyway to actually rectify that mistake leaving me unable to utilize the integration with Mobile Sentrix like I wanted. Switched from [RQ Retail Management](https://www.capterra.com/p/15866/RQ/) RQ by iQmetrix is very much a integrated mobile POS, and everything else is secondary for them. So if you didn't integrate with Rogers or Telus it was essentially just a really slow, dumb POS/Inventory Management system that could barely handle repair tickets properly. It was also extremely expensive to add any features that seem to be included with most other companies. Alternatives considered [RepairQ](https://www.capterra.com/p/158385/RepairQ/) Reasons for choosing RepairDesk RepairQ was a nightmare to setup. We plenty of issues with site integration, their store search option couldn't find our store despite typing in exact address, managing regular sales was basically generation mini service tickets each time. Very clunky, not user friendly. Review Source Senior Financial Officer Used the software for: 3-5 years ### "Repairdesk Review" December 18, 2024 5.0 I've had an amazing experience with repairdesk overall, not many problems, great implementation to my company Pros I like how easy it is to use. I also like how helpful all the representative always are Cons Sometimes there can be glitches, it is not very often, but can sometimes occur. Review Source Director Used the software for: Less than 1 year ### "Excellent service " December 10, 2024 5.0 So far so good, quick response from the team Pros Well organised, friendly staff members, happy to help. Cons Nothing yet. Just need 7 days helpline . Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.