--- title: "RepairDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is RepairDesk the right Retail POS System solution for you? Explore 245 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/146659/RepairDesk/reviews/" page_type: "reviews" language: "en" --- RepairDesk 4.7 (245) [View alternatives](https://www.capterra.com/p/146659/RepairDesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of RepairDesk Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews CB Cathy B OwnerOil & Energy, 2 - 10 employeesUsed the software for: Less than 6 months. “I like the fact that I can add my own custom fields that apply to our repairs and that these custom fields are searchable within RepairDesk for quick identification of the repair. “ November 14, 2024 FI Faadhil I Operations Manager RSARetail, 501 - 1,000 employeesUsed the software for: Less than 6 months. “They have also picked up on faults my employees have made which could have been disastrous for my stock keeping.“ September 24, 2024 TF Tiekel F OwnerRetail, 2 - 10 employeesUsed the software for: 6-12 months. “It has multiple In-House Integrations along with other amazing integrations like QuickBooks, Xero, Square, and Zapier, that enables businesses to customize workflows seamlessly.“ November 14, 2024 AH Allan H Paper Bird Tek - OwnerComputer Hardware, 2 - 10 employeesUsed the software for: 1-2 years. “I spend hours of my time on support trying to fix what they broke instead of running my business.“ June 26, 2025 SS Scott S Director of Information TechnologyRetail, 51 - 200 employeesUsed the software for: 1-2 years. “The RepairDesk solution enabled us to tailor a seamless customer experience from Request to Ticket through Invoice and Payment and support hundreds of repairs per week.“ October 3, 2024 CK Chad K OwnerComputer Hardware, 2 - 10 employeesUsed the software for: Less than 6 months. “I called Repair Desk to get an idea of how their system worked and pricing as I wanted to switch from Repair Shoperr since they keep jacking their prices up over and over.“ July 18, 2024 TF Tiekel F OwnerRetail, 2 - 10 employeesUsed the software for: 6-12 months. “RepairDesk offers an intuitive interface and a comprehensive set of features, such as repair ticketing, invoicing, reporting, and CRM, to meet diverse business needs.“ November 14, 2024 KH Kyle H ManagerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “I'll say we be having problems in terms of ending shift sometimes. where we end up with something di“ August 5, 2025 ## Showing most helpful reviews Showing 1-25 of 245 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nephi H. Proprietor Retail Used the software for: 2+ years ### "Review from New Zealand" August 7, 2018 4.0 It was great, with personal communication from the owner. Help is fast when needed. Chose it over competitors due to features and developments taken from our suggestions. Client base has obviously got bigger since we joined for well deserved reasons, so we see other developments obviously taken from other clients which shows that the developer has high interest in keeping all clients happy! Good facebook group for clients too. Sharing of useful and humorous information. Pros POS with a good booking in system for repairs. Flexible with ability to personalise many departments of the software. Cons Speed can be slow, not the best for busy periods. We have fibre. Review Source Response from RepairDesk August 16, 2018 Thank you Nephi for being an awesome customer & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We hope to have a lasting relationship with you. AT Anthony T. Owner Operator Wireless Used the software for: 1-2 years ### "Love how the POS integrates with my current vendors" August 6, 2025 5.0 My overall experience With Repair Desk has been great it has made running my repair shop much better Pros The software is super easy to use and the customer service is Excellent.Anytime I have a question about the software Repair Desk response time is Great Cons To Be Honest I don't have a compliant about Repair Desk.The software does exactly what I want and need it do. Review Source AH Allan H. Paper Bird Tek - Owner Computer Hardware Used the software for: 1-2 years ### "Can't quit breaking their software" June 26, 2025 2.0 Exhausting. In addition to them breaking things over and over, adding new workflows and enabling it by default with no warning. Their account reps told me they would fix something, then turned right around and had their staff tell me they would not fix it. Evidently they just said they would to get me off the phone. Pros Works pretty well when they leave it alone. Plenty of features, web based so I can get to it from anywhere. Cons They can't quit breaking it. I spend hours of my time on support trying to fix what they broke instead of running my business. This happens repeatedly. Review Source KH Kyle H. Manager Retail Used the software for: 2+ years ### "User Feedback" August 5, 2025 5.0 Over all the years we was working together its been pretty good, nothing much to complain about. Pros Everything is straight forward and also the check ups making sure everything is okay with the system Cons I'll say we be having problems in terms of ending shift sometimes. where we end up with something di Review Source BB Bernardo B. Owner Computer Hardware Used the software for: 2+ years ### "Best Computer Repair Shop Point Of Sale system to ever exist" February 28, 2025 5.0 We went from not knowing what was going on with half of our repairs constantly, to being able to track EVERYTHING in our shop easily. The cost is by far the most reasonable for the value we get. Usama has worked extremely hard to help us when we get stuck with something and regularly checks in to see if there is anything we need. 100% we feel extremely taken care of by both the software itself and the incredible customer support they provide. If you are thinking about getting yourself a Poing of Sale and ticket tracking system, give RepairDesk a go. We now use their payment processor and now realize the savings with them are astronomical! Pros It is an extremely adjustable software which works for us as a computer repair shop (despite the fact that it is technically designed as a cellphone repair shop POS) We have been able to adjust it to fit ALL of our needs! Cons Nothing not to like really. It did take some tinkering to get it adjusted to where we needed it. But their agents have always been available to us to help with our needs. Review Source HF Hafssi F. Réparations Consumer Electronics Used the software for: Less than 6 months ### "Perfect for repair " March 6, 2025 5.0 Pros We’ve been using RepairDesk at Eco Repair for several months now, and it’s been a game-changer for our repair shop. The platform is super easy to use, and it covers everything we need — from ticket management to inventory tracking, invoicing, and even sending automatic updates to customers. The support team is always responsive and helpful whenever we have questions. Thanks to RepairDesk, we’ve saved a lot of time and improved our workflow. Highly recommended for any repair business looking for an all-in-one solution! Cons had to mention one downside, it would be that some features could be a bit more customizable to fit our specific workflow. But overall, it’s a great platform that keeps improving with regular updates. Review Source AP Alex P. Owner Computer & Network Security Used the software for: 2+ years ### "Perfect for mobile phone shop repair " April 22, 2025 5.0 Pros It’s just perfect for my booking system in my phone shop repair Cons Customer service is great you always get a call to make sure everything is fine Review Source BM Banty M. Owner Retail Used the software for: 2+ years ### "Fully satisfied from Repair desk " March 10, 2025 5.0 Overall Excellent experience with repair desk. Pros Easy way to creat ticket Easy way to manage the inventory Excellent customer support Cons There is nothing to complain about. I found it very easy to use. Review Source CK CARYL K. CEO Information Technology and Services Used the software for: 2+ years ### "YOUR TRUSTED CLIENT" February 10, 2025 5.0 7 YEARS REPAIRDESK USER. UNTIL NOW STILL THE BEST OUT THERE. Pros It HAS ALL THE FEATURES YOU CAN THINK OF. IT'S RESPONSIVE AS HAS LITTLE TO NO FLAWS. Cons THE PRICE COULD BE A LITTLE BIT BETTER FOR CUSTOMERS OUTSIDE FIRST WORLD COUNTRIES. AS OUR REVENUE IS A LOT LESS COMPARED TO THOSE COUNTRIES. Review Source AS Aamir S. Manager Information Technology and Services Used the software for: 1-2 years ### "NB Phone Depot" March 4, 2025 5.0 Pros The customer team is very friendly, always eager to help when contacted. \[sensitive content hidden\] have been very helpful throught my time at RepairDesk Cons Everything is fine, but there should be a budget option for small bussinesses Review Source RaRA Rob and Rosie A. CEO and COO Music Used the software for: Less than 6 months ### "Audio Electronics Repair Shop from All Paper to All Digital!" November 14, 2024 5.0 We bought a business that had been in operation for 40 years that had an all paper system. Repairdesk is helping us move away from that to a completely paperless system and has greatly helped us improve communication with our customers. It has also given us new ways of taking payments that have shortened the time it takes to collect from customers. It's been a learning curve for us, as we were used to and comfortable with an arcane method. We are learning things very quickly and getting comfortable with the new workflow faster than we thought and have been very satisfied with how much easier the day to day operations have become. Pros The workflow and user interface is very intuitive and user friendly. There's a wide range of modules that allow to track almost all aspects of our shop in one centralized location. Cons Some features can be buggy, but the team at Repairdesk is very open to suggestion and constantly working on updates to improve workflow and make things easier. Alternatives considered [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) Reason for choosing RepairDesk Fair pricing, lots of customization, great user interface, and excellent customer support Review Source PA Peter A. Director Computer & Network Security Used the software for: Less than 6 months ### "Highly Recommend Repairdesk" October 22, 2024 5.0 The product is fantastic. It has made life alot easier having one product to manage my repairs through to invoicing. The team have been great also always there to support me. Pros Easy setup was ready to use from the get go. Cons Can’t think of any. The product has ticked all the boxes in terms of what I was looking for from a features perspective. Switched from [Jira](https://www.capterra.com/p/19319/JIRA/) Features i needed were not available in old product. Review Source KF Kamran F. Directors Retail Used the software for: 2+ years ### "RepairDesk: A Game-Changer for My Repair Business" September 8, 2024 5.0 I can't say enough good things about RepairDesk. It's completely transformed how I run my repair business, making everything from customer management to inventory tracking a breeze. The software is intuitive and user-friendly, and the customer support team is always there to help if I have any questions. We have been using it since 2017. Here's what I love most about RepairDesk: Streamlined Operations: RepairDesk has streamlined my entire repair process. From creating repair tickets to managing invoices, everything is now centralized and efficient. Happy Customers: The customer portal is a fantastic feature. My customers love being able to track the progress of their repairs and communicate with me directly through the system. Inventory Control: I never worry about running out of parts or overstocking. RepairDesk's inventory management tools keep me on top of everything. Customer Service: Amazing, just excellent; I can't say enough good things about their customer service. \[sensitive content hidden\] along with their \[sensitive content hidden\] has been super helpful all these years, no matter the issue, they always go above and beyond to help. If you're looking for a comprehensive repair shop management solution, look no further than RepairDesk. It's an investment that will often pay for itself in improved efficiency and customer satisfaction. I wholeheartedly recommend it to any repair business owner. Pros Absolutely the best customer service, always helpful and always willing to go above and beyond to help clients. Cons A few items: API can be improved to allow customization for custom portals and lead systems. Discount code Customer referral management More comprehensive reporting and dynamic dashboard Overall stability should be improved Switched from [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) Cumbersome and redundant features prevented a more straightforward workflow. Review Source SF Steven F. Owner and Operator Consumer Electronics Used the software for: Less than 6 months ### "RepairDesk for Franchitti's Fix" August 11, 2024 5.0 If there are any kinks or I can't quite figure things out the RepairDesk team is always there to call or email me, even if I cant answer right away. They are accommodating and seem very eager always to upgrade or improve the RepairDesk platform which I particularly like. I don't want to be using something that's outdated or not integrated with current technologies. Pros Very organized and integrated with other systems like PO directly with popular distributor's inventories, integrated email inbox and tracking, customers can see their tickets and be notified of status changes, pay online via a widget on your website, etc. There are truly so many awesome options with this platform that I can't cover in a review. I particularly like integrations with Shopify, or other popular web services to display current inventory levels linked from the inventory management tab in the Repair Desk platform. I don;t have to juggle multiple systems. RepairDesk always fantastically displays KPI's so you can always see how your location(s) are performing. Truly masterclass software with the team to back it up. Having Cons Seems complex at first but upon learning its intuitive and fun to master. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Reason for choosing RepairDesk Although google is great and integrated within itself you have to create everything you want from scratch and that is just not a duplicatable approach for an entrepreneur. Review Source LO Luis O. Owner Computer Hardware Used the software for: Less than 6 months ### "My Review " August 6, 2024 5.0 It's been a rising experience. Coming from Square, we were used to the simplicity of it, but after using RepairDesk for a bit more than a month, it has become better each day. Pros RepairDesk is useful for stores that want to keep track of the smallest item(s) and/or detail(s). If there's any issues, customer service is ready to answer any questions either through a live representative or live chat. Cons It takes time to get a handle of it. Although there's support each step, one learns to use it through practice. Some fuctions are a bit more complicated than it has to, such as checking out a single item or adding a service on the spot, but after one learns how to add them, it becomes a bit easier. I don't like that there are functions that won't work with an extra fee, such as RD phone number. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) To manage inventory and keep track of tickets better Review Source BM Bilawal M. Senior Financial Officer Consumer Electronics Used the software for: 2+ years ### "Repairdesk Review" December 5, 2024 5.0 I've had an amazing experience with repairdesk overall, not many problems, great implementation to my company Pros I like how easy it is to use. I also like how helpful all the representative always are Cons Sometimes there can be glitches, it is not very often, but can sometimes occur. Review Source SS Shadman S. Director Retail Used the software for: Less than 6 months ### "Excellent service " December 3, 2024 5.0 So far so good, quick response from the team Pros Well organised, friendly staff members, happy to help. Cons Nothing yet. Just need 7 days helpline . Review Source JB Jeff B. Owner Computer Hardware Used the software for: 6-12 months ### "RepairDesk it THE best solution for electronic repair shops. " September 14, 2021 5.0 Mind blowingly positive. Their customer service is top notch. Responding to inquiries and fixing any glitches I've found has been near immediate. Their support, and the community of other users is just fantastic. The actual software itself has so many handy features and obviously is directed at repair shops. Pros The first thing that brought me over was the clean UI of the POS. MobileSentrix integration was next, and the Appointment Calendar & BuyBack widgets for my website sealed the deal. Cons Every piece of software has room for improvement, and lots are lacking features. With RepairDesk... it's hard to pinpoint something. There are sometimes minor glitches, but any that I've found and reported were fixed within a day or two so... I can't even gripe about anything right now. Review Source PB Paul B. owner Information Technology and Services Used the software for: 2+ years ### "Appointment Calendar" September 14, 2021 4.0 Pros ease of access. great feedback from customers and great online feature Cons It would be great if the end user (the business), could customise the layout and look of the feature. It would be great if we could customise the way the feature looked when publishing this on the website. I've been using this feature as my main purpose of Repair Desk and I think it STILL looks the same way it did when I first started using it 3 years ago. Like Wix Bookings, they have changed the options for layout, colours, sizes, options of their booking system which is free of costs, yet Repair Desk haven't changed anything abou Appointment Calendar since I've used it. It's starting to look a bit retro in comparison to other online booking systems where things look more "blown up" and easier on the eyes (more so in mobile view on mobile devices) Switched from [Wix](https://www.capterra.com/p/169007/Wix/) more options Review Source Response from RepairDesk September 17, 2021 Hi Paul, Founder here at RepairDesk and thank you for taking the time to provide us your feedback. I do agree that the appointment booking widget design is outdated and we also plan to release a new version early next year. In the meantime, you can also integrate a 3rd party appointment system using our Zapier integration. More information on zapier integration is available here: https://zapier.com/apps/repairdesk/integrations ST Sobey T. Manager Retail Used the software for: 2+ years ### "Unbelievably Great" October 3, 2024 5.0 Pros Features are being constantly updated and customer service is unbelievable. Cons None. Everything has been great so far. Review Source Joseph G. CEO Consumer Electronics Used the software for: 6-12 months ### "RepairDesk is the best software for any cellphone repair shop" February 14, 2019 5.0 Repairdesk has been growing at an extreamly fast pace, after trying many other companies they are the only software company that are serious about there customers, with constant improvements and bug fixes Pros With the ability to provide portal access to larger customers (B2B), Online booking widget for our website, integrations to payment and invoicing systems and the ability to use the API provides unlimited possibilities Cons We don't have any complaints however it would be awesome if there was a little more functionality for larger customers such as. if we had the ability to group multiple invoices for multiple repairs with larger customers, Provide an automatic completion date for tickets (Ticket Closed Date) And receive notifications when a customer comments on a ticket via the portal with there user name Review Source Response from RepairDesk March 21, 2019 Hi Joseph, Thank you so much for your amazing review. We're very happy to learn that RepairDesk has been a great experience for you so far. Our team strongly believes in providing as much value to our customers as possible, and we're always working to bring the sort of improvements you'd love to see to our system. If there's anything you'd like to see added, you can always get in touch with our support team and they would be happy to take your request. Thanks for being awesome! CK Chad K. Owner Computer Hardware Used the software for: Less than 6 months ### "What a great company!" July 18, 2024 5.0 I called Repair Desk to get an idea of how their system worked and pricing as I wanted to switch from Repair Shoperr since they keep jacking their prices up over and over. From the first phone call I got amazing service and a group of people that truly cared about getting the system to work perfectly. Everyone at Repair Desk worked hard to make sure the system intergraded perfectly. I am extremely happy! Pros The customer service is amazing! I went from a competitor that didn't care if their system worked right or not to a group of professionals that really want to make sure I am happy! Cons I am truly satisfied with repair desk I can't think of anything that I am not happy with. The system works great and has amazing features. Reason for choosing RepairDesk Repair Desks features and customer service. Review Source CN Carmelo N. Director Telecommunications Used the software for: 1-2 years ### "The best software for phone and computer repair industry" August 27, 2022 5.0 Overall satisfied, is the second year we use it, we took off a lot of pressure and manual work starting from customer registration papers, invoicing, labels, inventory made with different software., You have anything in the tip of your fingers, really you don't need more, and you have more than you expect with the software. Pros The software is very intuitive and it have everything you need, you named it. Usman and the staff are wonderful and patient, and very helpful and supportive for businesses. What make this software standout is the support team 24/7 and the addons and functions. I have no other words to give the right value, I would give 10 starts otherwise. Cons Sincerely only the integration tool to upgrade to RepairDesk 2.0 Reason for choosing RepairDesk Overall the support from great people, and the gem software they have made touchable. Review Source mK mj K. manager Retail Used the software for: 2+ years ### "Repairdesk just wants to take money. They always keep increasing their fee." February 4, 2022 3.0 For Light plan, user can use only 75 tickets/invoice monthly. If users need more, we can buy extra 75 tickets/invoices at full Light plan price. They said 'Unused tickets/invoices will be carried out automatically'. But, Repairdesk doesn't provide more details. They just confirmed extra purchased tickets will be also expired with monthly plan. so, we need to pay $35 for extra ticket and they charge another $35 for monthly plan. So, total $70 (same price as Pro plan) but it has limited ticket/invoice quota. They should present T&C when we purchase extra quota. Pros Repairdesk provides a lot of features. They always keep developing new features. Cons Their plan policy regarding extra ticket/invoice quota is crap. Review Source AJA Alan J A. Manager Consumer Electronics Used the software for: 2+ years ### "Repair Desk help my business grow" October 5, 2021 4.0 I been using this system for a few years and system keep improving to help your business grow. Pros The simplicity and the helpful report system that let me keep my system on track. Cons Price is high and you have to paid for every new goodie. Reason for choosing RepairDesk Shopify Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.