# RepairDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RepairDesk the right Computer Repair Shop solution for you? Explore 244 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146659/RepairDesk/reviews --- RepairDesk 4.7 (244) [View alternatives](https://www.capterra.com/p/146659/RepairDesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of RepairDesk Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews CB Cathy B OwnerOil & Energy, 2 - 10 employeesUsed the software for: Less than 6 months. “I like the fact that I can add my own custom fields that apply to our repairs and that these custom fields are searchable within RepairDesk for quick identification of the repair. “ November 14, 2024 CK Chad K OwnerComputer Hardware, 2 - 10 employeesUsed the software for: Less than 6 months. “I called Repair Desk to get an idea of how their system worked and pricing as I wanted to switch from Repair Shoperr since they keep jacking their prices up over and over.“ July 18, 2024 TF Tiekel F OwnerRetail, 2 - 10 employeesUsed the software for: 6-12 months. “It has multiple In-House Integrations along with other amazing integrations like QuickBooks, Xero, Square, and Zapier, that enables businesses to customize workflows seamlessly.“ November 14, 2024 KH Kyle H ManagerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “I'll say we be having problems in terms of ending shift sometimes. where we end up with something di“ August 5, 2025 SS Scott S Director of Information TechnologyRetail, 51 - 200 employeesUsed the software for: 1-2 years. “The RepairDesk solution enabled us to tailor a seamless customer experience from Request to Ticket through Invoice and Payment and support hundreds of repairs per week.“ October 3, 2024 CK Christopher K Marketing and Operations ManagerConsumer Electronics, 11 - 50 employeesUsed the software for: 1-2 years. “Outdated app and no clear ability to schedule jobs“ August 23, 2024 TF Tiekel F OwnerRetail, 2 - 10 employeesUsed the software for: 6-12 months. “RepairDesk offers an intuitive interface and a comprehensive set of features, such as repair ticketing, invoicing, reporting, and CRM, to meet diverse business needs.“ November 14, 2024 FI Faadhil I Operations Manager RSARetail, 501 - 1,000 employeesUsed the software for: Less than 6 months. “They have also picked up on faults my employees have made which could have been disastrous for my stock keeping.“ September 24, 2024 ## Showing most helpful reviews Showing 1-25 of 244 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nephi H. Proprietor Retail Used the software for: 2+ years ### "Review from New Zealand" August 7, 2018 4.0 It was great, with personal communication from the owner. Help is fast when needed. Chose it over competitors due to features and developments taken from our suggestions. Client base has obviously got bigger since we joined for well deserved reasons, so we see other developments obviously taken from other clients which shows that the developer has high interest in keeping all clients happy! Good facebook group for clients too. Sharing of useful and humorous information. Pros POS with a good booking in system for repairs. Flexible with ability to personalise many departments of the software. Cons Speed can be slow, not the best for busy periods. We have fibre. Review Source Response from RepairDesk August 16, 2018 Thank you Nephi for being an awesome customer & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We hope to have a lasting relationship with you. MM Miguel M. Administrator Telecommunications Used the software for: 1-2 years ### "Repairdesk Feedback" March 11, 2025 4.0 Good experience overall. The support is good. Pros A game changer software for Repair Business. Cons The new Interface can be better. A bit complicated new interface. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing RepairDesk IMEI and parts tracking are easy on repair desk Review Source MK Mitch K. Owner Retail Used the software for: 2+ years ### "FiXCO Review" August 17, 2024 3.0 I like it, but I don't love it. I would like to love it. As they say, love it or maybe leave it. Pros The customer service I have received from \[sensitive content hidden\] over the last couple years has been impeccable. I have a long history in other business' also dealing with vendors and customer service. \[sensitive content hidden\]'s customer service skills are a rare gem. RepairDesk is extremely lucky to have her. Cons There's too much confusion with RepairDesk. There are so many things going on with RepairDesk it can be overwhelming. I would like to see RepairDesk simplifed and streamlined. I don't know what that looks like though. The MobileSentrix integration changes over the last year or so have been very frustrating. Photos no longer load etc. I understand the integration changed, but I miss the old way. Alternatives considered [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) Reason for choosing RepairDesk Another shop was using it at the time I was looking. They no longer use RepairDesk. Switched from [RepairQ](https://www.capterra.com/p/158385/RepairQ/) I wasn't completely happy with RepairQ. It was too complicated to use. I like streamlined and seamless. Don't need too many bells and whistles. Review Source JB Jason B. Owner Retail Used the software for: 2+ years ### "Hands down, best Phone Repair Store software on earth. " November 14, 2024 5.0 Have been using Repair Desk for years now. Always new features coming out, improving older features. They are always relevant. Any issues are quickly investigated and usually resolved just as fast. Easy to get a hold of support or management, if needed. Pros One software for all things related to a Phone Repair store. Tickets, repairs, inventory, POS, customer communication, review requests...all in one easy to use application. Cons For a while, they were launching new features and updates that were not functioning well. They have since slowed down and focus more on improving existing features and only launch newer ones after being tested. Switched from [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) Repair Desk had more options and an 'all in one' solution. Review Source SV Sam V. Good Retail Used the software for: 6-12 months ### "Great user experience " February 12, 2025 5.0 Excellent service from Zaib, Really quick to help out and always available. Pros Team is really helpful and always quick to solve issues. Cons Price is more in the expensive side compared to other pos. Alternatives considered [SFTP To Go](https://www.capterra.com/p/237425/SFTP-To-Go/) Reason for choosing RepairDesk User friendly and quick response from the team Review Source TF Tiekel F. Owner Retail Used the software for: 6-12 months ### "My overall experience with repair desk. " November 14, 2024 5.0 The overall experience with RepairDesk has been exceptional. From the initial software implementation, we were supported by a dedicated Success Manager who ensured a smooth transition from RepairQ to RepairDesk. We also received data migration assistance and went live within just a few days. Post-launch, our Account Manager regularly checks in every 45 days to ensure everything is running smoothly. We are highly impressed with the robust features and appreciate the continuous updates that help repair store owners streamline operations and grow their businesses. Pros RepairDesk offers an intuitive interface and a comprehensive set of features, such as repair ticketing, invoicing, reporting, and CRM, to meet diverse business needs. It has multiple In-House Integrations along with other amazing integrations like QuickBooks, Xero, Square, and Zapier, that enables businesses to customize workflows seamlessly. Additionally, the platform has a great Customer Support/Success Teams that are highly responsive and dedicated towards assisting users with setup and daily operations. Cons There’s not much to dislike, but if I had to mention something, it would be that each item I click opens a new window, which can sometimes be annoying. Switched from [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) Need a better options to manage inventory and more. Review Source KW Kelly W. President Computer Hardware Used the software for: Less than 6 months ### "Great support that's always there" March 19, 2025 5.0 Very good and hopeful about any issues that arise due to the great communication with their support Pros Amazing support and great onboarding with extensive availaility Cons Bit of a learning curve but this is expected Alternatives considered [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) Reason for choosing RepairDesk The support was superior and always very useful Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) RepairDesk is better tailored to my industry Review Source SS Scott S. Director of Information Technology Retail Used the software for: 1-2 years ### "Excellent Repair Solution with Exceptional Customer Support" October 3, 2024 5.0 We needed a solution that would support our mail-in repair service model and deliver self-service features to ecommerce customers. The RepairDesk solution enabled us to tailor a seamless customer experience from Request to Ticket through Invoice and Payment and support hundreds of repairs per week. The capabilities of the platform are extensive and there are many available integrations and connectors. RepairDesk provides both Store and Business KPI's which allows us to monitor performance and profitability dashboards on our repairs. It is so helpful to have not only a great technology solution but also a solution designed to support the operation of a repair business. RepairDesk is always eager to listen and adapt to improve their platform for all their customers. Pros Everything needed to run a repair center is available. \* Integrations available with popular payment and Sales Tax systems like Stripe and Avalara \* Integration with ShipStation for Shipping \* Integrations for Email and SMS communications \* Highly configurable for Ticket Statuses for business controls and workflow \* Automation for personalized notifications to customers via Email or SMS \* Online Lead intake from customers as well as POS for walk-in business \* Reporting and Dashboards provided with support for data exporting \* Role based permissions for user security \* Very attentive and knowledgeable support team Cons The solution is very flexible, so take proper time to setup your business and workflows. Minor feature and UI inconsistencies between managing Leads, Tickets or Invoices, but these continue to improve. Alternatives considered [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/)[ServiceManager](https://www.capterra.com/p/183061/ServiceCentral-Service-Manager/) Reason for choosing RepairDesk Met our requirements including our long-term roadmap at a reasonable cost, as well as the support and serviceability of the product. Review Source ASQ Abdul Saboor Q. Manager Retail Used the software for: 2+ years ### "Best Agent (\[sensitive content hidden\])" January 2, 2026 5.0 Pros The system is very helpful for people who are in electronics repair industry. And overall the system is really easy to use and good customer support even though we had connected to many people for support but \[sensitive content hidden\] is super knowledgable and knows how to explain everything. We upgraded to new software not to have anymore issues which \[sensitive content hidden\] helped us with. card processings are also really fast havent encountered any issues with security either. overall good value for money and happy on the purchase of the new software which \[sensitive content hidden\] showed us. Cons before we had problems with support but after we got connected to \[sensitive content hidden\] everything is smooth now. Thank You \[sensitive content hidden\] Review Source AT Anthony T. Owner Operator Wireless Used the software for: 1-2 years ### "Love how the POS integrates with my current vendors" August 6, 2025 5.0 My overall experience With Repair Desk has been great it has made running my repair shop much better Pros The software is super easy to use and the customer service is Excellent.Anytime I have a question about the software Repair Desk response time is Great Cons To Be Honest I don't have a compliant about Repair Desk.The software does exactly what I want and need it do. Review Source KF Kamran F. Directors Retail Used the software for: 2+ years ### "RepairDesk: A Game-Changer for My Repair Business" September 8, 2024 5.0 I can't say enough good things about RepairDesk. It's completely transformed how I run my repair business, making everything from customer management to inventory tracking a breeze. The software is intuitive and user-friendly, and the customer support team is always there to help if I have any questions. We have been using it since 2017. Here's what I love most about RepairDesk: Streamlined Operations: RepairDesk has streamlined my entire repair process. From creating repair tickets to managing invoices, everything is now centralized and efficient. Happy Customers: The customer portal is a fantastic feature. My customers love being able to track the progress of their repairs and communicate with me directly through the system. Inventory Control: I never worry about running out of parts or overstocking. RepairDesk's inventory management tools keep me on top of everything. Customer Service: Amazing, just excellent; I can't say enough good things about their customer service. \[sensitive content hidden\] along with their \[sensitive content hidden\] has been super helpful all these years, no matter the issue, they always go above and beyond to help. If you're looking for a comprehensive repair shop management solution, look no further than RepairDesk. It's an investment that will often pay for itself in improved efficiency and customer satisfaction. I wholeheartedly recommend it to any repair business owner. Pros Absolutely the best customer service, always helpful and always willing to go above and beyond to help clients. Cons A few items: API can be improved to allow customization for custom portals and lead systems. Discount code Customer referral management More comprehensive reporting and dynamic dashboard Overall stability should be improved Switched from [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) Cumbersome and redundant features prevented a more straightforward workflow. Review Source JNM James Nash M. Owner Consumer Electronics Used the software for: 1-2 years ### "Just Another Satisfied Customer" September 16, 2024 5.0 Overall, I am incredibly satisfied with Repairdesk as a whole, their POS is a cornerstone of our business and we are incredibly grateful to them. \[sensitive content hidden\] in particular has been with me throughout the last 5+ years that I've been with the company and I'm so grateful for his patience with me and my endless bombardment of questions. Thank you RepairDesk! Pros RepairDesk has one of the best on-demand Support networks that I have ever had the experience of working with when it comes to questions, walkthrough Cons Some features are still in the works or, are not yet as adaptable as we would like them to be. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Uh... square cant hold a candle light to the difference in a POS that is meant for my industry Review Source SF Steven F. Owner and Operator Consumer Electronics Used the software for: Less than 6 months ### "RepairDesk for Franchitti's Fix" August 11, 2024 5.0 If there are any kinks or I can't quite figure things out the RepairDesk team is always there to call or email me, even if I cant answer right away. They are accommodating and seem very eager always to upgrade or improve the RepairDesk platform which I particularly like. I don't want to be using something that's outdated or not integrated with current technologies. Pros Very organized and integrated with other systems like PO directly with popular distributor's inventories, integrated email inbox and tracking, customers can see their tickets and be notified of status changes, pay online via a widget on your website, etc. There are truly so many awesome options with this platform that I can't cover in a review. I particularly like integrations with Shopify, or other popular web services to display current inventory levels linked from the inventory management tab in the Repair Desk platform. I don;t have to juggle multiple systems. RepairDesk always fantastically displays KPI's so you can always see how your location(s) are performing. Truly masterclass software with the team to back it up. Having Cons Seems complex at first but upon learning its intuitive and fun to master. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Reason for choosing RepairDesk Although google is great and integrated within itself you have to create everything you want from scratch and that is just not a duplicatable approach for an entrepreneur. Review Source CM Corey M. Owner Computer Hardware Used the software for: 2+ years ### "Decent POS and repair ticketing software for start-ups" September 14, 2021 4.0 Pros Software is affordable for new start-ups. Easy to learn. Built-in SMS system is awesome for updating customers on service tickets. Decent inventory tracking Cons The interface is a little clunky but usable. No printing support for Apple computers! You have to download a PDF and then open it up in another program to print while customer waits. No support for Apple Air print when using iPad as POS. Alternatives considered [RepairDesk](https://www.capterra.com/p/146659/RepairDesk/)[Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) Reason for choosing RepairDesk Lightspeed was too expensive for my start-up, however I am now switching to Lightspeed due to printer support being dropped for Apple computers recently Review Source Response from RepairDesk September 17, 2021 Hi Corey, Founder here at RepairDesk and thank you for taking the time to provide us your feedback. I've checked with our product team and we do offer print support to Apple users that are using an iMAC or iPad. If you're using an iMAC we would recommend you to use Epson Tm-m30 and if you're using an iPad we recommend Star TSP 6500 ii Please visit our recommended hardware page for more information and if you need additional help please reach out to our customer service. TG Travis G. Owner Computer Hardware Used the software for: 2+ years ### "Repair desk is the only choice for the repair professional! " February 12, 2023 5.0 Amazing A++++ Pros Repair Desk is taking the time to build out its software constantly to be exactly what anybody in the Repair community needs. They listen to Feedback and suggestions and work with every shop individually to make one of the best software options out there! Cons The only thing I like the least amount this software is the simple fact I didn’t find them sooner! Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Needed something built and designed specifically for the repair industry. Review Source CS Carlos S. Owneer Consumer Electronics Used the software for: 1-2 years ### "5 start with repair desk" March 4, 2025 5.0 5 start customer service awsome meeting today Pros \[sensitive content hidden\] help me with all my issue very patient Cons 5 Start all the things and intregations ! Review Source RM Rodney M. Sole Proprietor Consumer Electronics Used the software for: 1-2 years ### "Good experience in Repairdesk" January 6, 2025 5.0 My Overall experience has been very Good and i look forward to work with them in future. Pros Support/ Software. I am thrilled with the support that RD has provided to me so far. Cons Mobile App reduction. I am not happy with the decision of mobile app reduction. Maybe they should reconsider it. Review Source ST Sobey T. Manager Retail Used the software for: 2+ years ### "Unbelievably Great" October 3, 2024 5.0 Pros Features are being constantly updated and customer service is unbelievable. Cons None. Everything has been great so far. Review Source JL Jason L. CEO Consumer Electronics Used the software for: 1-2 years ### "Perfect POS for everyone in the industry " September 5, 2024 5.0 In the beginning before I met \[sensitive content hidden\], it was pretty horrible as nothing was being completed. Since speaking with \[sensitive content hidden\] it has made my experience amazing. Pros The easiness and functionality of the POS. And \[sensitive content hidden\] willingness to perform for all customers. Cons Nothing. Once adjusted it’s pretty straight forward. Review Source CK Chad K. Owner Computer Hardware Used the software for: Less than 6 months ### "What a great company!" July 18, 2024 5.0 I called Repair Desk to get an idea of how their system worked and pricing as I wanted to switch from Repair Shoperr since they keep jacking their prices up over and over. From the first phone call I got amazing service and a group of people that truly cared about getting the system to work perfectly. Everyone at Repair Desk worked hard to make sure the system intergraded perfectly. I am extremely happy! Pros The customer service is amazing! I went from a competitor that didn't care if their system worked right or not to a group of professionals that really want to make sure I am happy! Cons I am truly satisfied with repair desk I can't think of anything that I am not happy with. The system works great and has amazing features. Reason for choosing RepairDesk Repair Desks features and customer service. Review Source BG Bill G. Owner Retail Used the software for: Less than 6 months ### "Excellent repair software with fantastic support" August 16, 2024 5.0 From initial contact, I have felt they really wanted me as a customer. They have stuck with me as I migrated to them and put up with my stupid questions as I tried to learn the software. They have gone above and beyond with custom requests as well. They truly are constantly improving the software and want to make it what we, the customer, want it to be. Pros Simplicity of use and overall integration of daily tasks. Really like the automatic import of orders from suppliers. Makes everything far faster. Customer support has also been top-notch. Very fast and comprehensive responses to questions. Cons Cost. Not that it's expensive for what it is, but who likes paying for stuff?! :) Review Source OB Ozzy B. Phone technician Wireless Used the software for: Less than 6 months ### "Money talks wireless " July 31, 2024 5.0 Very happy with service and stuff members who works there . Pros Their software system is very easy to use, Highly recommended Cons Honestly they are always helpful when you need them ,so I don’t have any problem so far Review Source DT David T. Technical Manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "A very buggy and unreliable option for repair shop software" March 9, 2020 1.0 My experience was not a good one, I had to run two different POS systems so when we where unable to use repairdesk due to bugs we had another solution ready to go. The lack of acknowledgement of bugs and issues and the lack of tech support being available within our trading hours meant we had to cancel repairdesk. Pros The software has some good options as far as plug ins go, customer facing display etc. Cons I had a lot of trouble using RepairDesk, we found alot of bugs that are inexcusable in a top dollar POS system. Simple things like changing a price, logging in, adding new devices all have a lot of bugs that require refreshing the page and evening re-logging in. These issues are repetitive and where reported multiple times to the team at Repairdesk. Tech support was not helpful as in Australia we close our stores an hour after they open for tech support, before that we are on our own. After speaking regularly with the staff including \[SENSITIVE CONTENT HIDDEN\] I found these issues will not be fixed anytime soon as they tend to have the approach that "You are the only one experiencing these issues". After discussing with other repair store owners and working out they are experiencing the same issues as our store was, I realized until the team at Repairdesk take responsibility for these bugs and actively resolve them rather than denying they exist repairdesk will not be a viable system for our business to invest in. Being frank when you send them video evidence of the bugs its a pretty silly business decision to deny the issues exist. Review Source Response from RepairDesk March 12, 2020 Hello David, Thank you for your review. We're very sorry that we were unable to make RepairDesk work for your business and saddens us to see you unsatisfied. We are always working diligently to address all bugs that are notified to us, and we appreciate your feedback. Our aim is to make RepairDesk more stable and functional for everyone, and we hope to one day have you give our software another shot and see some great changes that will motivate you to come back. MD Moustapha D. Owner Consumer Electronics Used the software for: 1-2 years ### "These guys are great. Their product is build by repair techs for repair techs. " October 2, 2020 5.0 When I first started my company I tried out three different POS Systems. None of them even came close to RepairDesk. I even know the employees by name because they are so helpful. The software has everything that a computer or phone repair shop will ever need. I can see how much sales tax I need to pay how much profit I have and how much sales have grown over the past few months. There’s even a whole section dedicated None of them even came close to RepairDesk. I even know the employees by name because they are so helpful. The software has everything that a computer or phone repair shop will ever need. I can see how much sales tax I need to pay how much profit I have and how much sales have grown over the past few months. There’s even a whole section dedicated To reports. This company could be charging a lot more and I appreciate your help. Pros It has EVERYTHING I NEED. It helps me look better as a company. From self checkin to sms, and email. Cons Some QuickBook invoices don’t sync automatically at times. Review Source Response from RepairDesk October 12, 2020 Hi Moustapha, Thanks so much for the awesome review! You rock! We're so happy that RepairDesk has everything you were looking for in a cellphone/computer repair shop software. We've worked long and hard to make sure our customers are satisfied with what we have, and we're always open to feedback. If there's something you feel needs improvement in our system, don't hesitate to contact our support team. We love hearing from you and wish the best for your business with RepairDesk right at your side. CN Carmelo N. Director Telecommunications Used the software for: 1-2 years ### "The best software for phone and computer repair industry" August 27, 2022 5.0 Overall satisfied, is the second year we use it, we took off a lot of pressure and manual work starting from customer registration papers, invoicing, labels, inventory made with different software., You have anything in the tip of your fingers, really you don't need more, and you have more than you expect with the software. Pros The software is very intuitive and it have everything you need, you named it. Usman and the staff are wonderful and patient, and very helpful and supportive for businesses. What make this software standout is the support team 24/7 and the addons and functions. I have no other words to give the right value, I would give 10 starts otherwise. Cons Sincerely only the integration tool to upgrade to RepairDesk 2.0 Reason for choosing RepairDesk Overall the support from great people, and the gem software they have made touchable. Review Source Similar Products Featured ## Related categories [Computer Repair Shop](https://www.capterra.com/computer-repair-shop-software/)[Jewelry Store Management](https://www.capterra.com/jewelry-store-management-software/)[Retail POS System](https://www.capterra.com/retail-pos-system-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.