# Page 2 | RepairDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is RepairDesk the right Computer Repair Shop solution for you? Explore 244 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146659/RepairDesk/reviews --- RepairDesk 4.7 (244) [View alternatives](https://www.capterra.com/p/146659/RepairDesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 25th, 2026 # Page 2 - Reviews of RepairDesk ## Showing most helpful reviews Showing 26-50 of 244 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ASQ Abdul Saboor Q. Manager Retail Used the software for: 2+ years ### "Best Agent (\[sensitive content hidden\])" January 2, 2026 5.0 Pros The system is very helpful for people who are in electronics repair industry. And overall the system is really easy to use and good customer support even though we had connected to many people for support but \[sensitive content hidden\] is super knowledgable and knows how to explain everything. We upgraded to new software not to have anymore issues which \[sensitive content hidden\] helped us with. card processings are also really fast havent encountered any issues with security either. overall good value for money and happy on the purchase of the new software which \[sensitive content hidden\] showed us. Cons before we had problems with support but after we got connected to \[sensitive content hidden\] everything is smooth now. Thank You \[sensitive content hidden\] Review Source BB Bernardo B. Owner Computer Hardware Used the software for: 2+ years ### "Best Computer Repair Shop Point Of Sale system to ever exist" February 28, 2025 5.0 We went from not knowing what was going on with half of our repairs constantly, to being able to track EVERYTHING in our shop easily. The cost is by far the most reasonable for the value we get. Usama has worked extremely hard to help us when we get stuck with something and regularly checks in to see if there is anything we need. 100% we feel extremely taken care of by both the software itself and the incredible customer support they provide. If you are thinking about getting yourself a Poing of Sale and ticket tracking system, give RepairDesk a go. We now use their payment processor and now realize the savings with them are astronomical! Pros It is an extremely adjustable software which works for us as a computer repair shop (despite the fact that it is technically designed as a cellphone repair shop POS) We have been able to adjust it to fit ALL of our needs! Cons Nothing not to like really. It did take some tinkering to get it adjusted to where we needed it. But their agents have always been available to us to help with our needs. Review Source DS Dustin S. Owner Operator Consumer Electronics Used the software for: 2+ years ### "Repairdesk is the gold standard for repair shops." April 11, 2025 5.0 I am very satisfied with the repairdesk platform/service. Pros The Repairdesk staff is very responsive to the needs of repair shops. The software has not remained stagnant and has improved through the years I have been using it. Cons I have ran into some issues such as with the user interface and the SMS messaging system. In both instances repairdesk made changes to the system to restore this functionality. Alternatives considered [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) Reason for choosing RepairDesk I used this about 6 years ago when working for another shop. I mainly chose repairdesk because of the integration with mobilesentrix. The shop I worked for would spend alot of time managing their inventory in another system Review Source AD Aaron D. After sales manager and Technical support Environmental Services Used the software for: Less than 6 months ### "Great Platform with Excellent Support and Customization" October 10, 2025 5.0 The help setting up and creating the platform bespoke to my needs was great! \[sensitive content hidden\] was there for me by email, phone and video calls when ever i needed! Pros I’ve been really happy with RepairDesk! The customer service and support team are always responsive and helpful. The platform is very easy to use and has everything I need — and more. I especially love how customizable it is, allowing me to tailor it perfectly to my business. Highly recommend! Cons The only downsides I’ve noticed are that you can’t edit workflows once they’ve been used in a ticket, which can be a bit inconvenient, and occasionally the automated emails don’t send — though that issue is pretty rare. Alternatives considered [AutoLine](https://www.capterra.com/p/247167/AutoLine/) Reason for choosing RepairDesk best rating online and GPT matched it with my needs Switched from [Pipeline CRM](https://www.capterra.com/p/75608/PipelineDeals/) To be able to integrate automation emails, include inventory and allow to have a platform for the repair technicians in the field Review Source AH Allan H. Paper Bird Tek - Owner Computer Hardware Used the software for: 1-2 years ### "Can't quit breaking their software" June 26, 2025 2.0 Exhausting. In addition to them breaking things over and over, adding new workflows and enabling it by default with no warning. Their account reps told me they would fix something, then turned right around and had their staff tell me they would not fix it. Evidently they just said they would to get me off the phone. Pros Works pretty well when they leave it alone. Plenty of features, web based so I can get to it from anywhere. Cons They can't quit breaking it. I spend hours of my time on support trying to fix what they broke instead of running my business. This happens repeatedly. Review Source AT Anthony T. Owner Operator Wireless Used the software for: 1-2 years ### "Love how the POS integrates with my current vendors" August 6, 2025 5.0 My overall experience With Repair Desk has been great it has made running my repair shop much better Pros The software is super easy to use and the customer service is Excellent.Anytime I have a question about the software Repair Desk response time is Great Cons To Be Honest I don't have a compliant about Repair Desk.The software does exactly what I want and need it do. Review Source AL Austin L. Owner Information Technology and Services Used the software for: Less than 6 months ### "RepairDesk - an option you should absolutely consider" December 9, 2024 5.0 RepairDesk offers a solid solution to repair shops and other shops of a similar nature. I have an asian mini mart that is surviving in the same space and our checkouts occur in RepairDesk. Their Merchant Services are useful and reasonably priced. Their customer service is helpful and quick. You honestly can't go wrong with this software. Pros RepairDesk has been nothing but a godsend for my business. I have 10 years of experience with a "competitor" POS and can say that side-by-side RepairDesk the two are quite honestly incomparable. Their customer service is existent, and not just existent, they truly respond and resolve the issues and questions I've had. They are actively implementing new features and smoothing out the old and new of what is already a robust package. RepairDesk seems to place a lot of attention toward the customer's experience in my store. Automated texts, requests for review and feedback, customer facing displays, appointments and status update widgets for my website, etc: these are a few examples of RepairDesk's concern for my customers. Cons Perhaps some of the bugs seem odd at times, but once again, compared to the POS I'm used to, I don't have much of anything negative to say about RepairDesk. Software has issues, and they are on the solutions very quickly. Switched from [RQ Retail Management](https://www.capterra.com/p/15866/RQ/) RQ is absolute garbage. 0 technical support. 0 updates on their "repair" module. Expensive and feature barren. Merchant Services were high and didn't even allow tap-to-pay. About the only thing RQ does well is some of it's reporting. Review Source RM Robert M. Manager Computer & Network Security Used the software for: 2+ years ### "Very Happy User" March 27, 2025 5.0 Very Good. Pros The fact that customer / service / or account manager are easily accessed and they are eager to assist in any problems. Cons N/A. Alternatives considered [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) Reason for choosing RepairDesk Feature set............................. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) For the features Repairdesk offered that QuickBooks was unable to. Review Source KH Kyle H. Manager Retail Used the software for: 2+ years ### "User Feedback" August 5, 2025 5.0 Over all the years we was working together its been pretty good, nothing much to complain about. Pros Everything is straight forward and also the check ups making sure everything is okay with the system Cons I'll say we be having problems in terms of ending shift sometimes. where we end up with something di Review Source CB Cathy B. Owner Oil & Energy Used the software for: Less than 6 months ### "RepairDesk - Great Software for Organizing and Tracking Your Repairs" November 14, 2024 5.0 Fantastic! I have worked with \[sensitive content hidden\] and all have been extremely professional and great to work with. I have had several requests that they have accommodated, such as adding the custom fields that they helped me to create to my ticket labels, adding the ability to enter a long description in my quotations, and adding net 75 payment terms to my invoices. They have taken all of my requests into consideration and have gone above and beyond to meet them. They are also accommodating with my schedule and coordinating meeting times that work well. They are quick to respond to email communication too. An all around great team to work with! Pros I was in search of software that would help to keep our repairs organized from the time that they arrived to our facility until the time that we shipped them out. RepairDesk has provided this through the many useful features that the program offers. I like being able to create unique ticket numbers to identify and track my repairs in a way that makes sense and flows with our business. The ticket labels are easy to print and contain all of the pertinent information needed to identify the repair at a quick glance. I like the fact that I can add my own custom fields that apply to our repairs and that these custom fields are searchable within RepairDesk for quick identification of the repair. I like being able to add the parts that we use in the repair process to an inventory database so that we can easily track how many units we have on hand and know when we need to order more. Creating POs for the purchase of these parts is also a useful feature. I like being able to upload pre and post repair photos. The photos are easy to upload and are of very high quality and make for great documentation. Cons I don't have anything that I'd like to highlight here. All of my concerns have been or are being addressed. I understand that each business is unique and has it own requests. RepairDesk has a great foundation and the team has been outstanding at accommodating my requests for features that are not yet present that would work well in our business. Alternatives considered [Repair Pilot](https://www.capterra.com/p/190213/Repair-Pilot-2/) Reason for choosing RepairDesk The site was not user friendly and there was no customer support. I signed up for the free trial, hit a few roadblocks and tried to call to ask questions. After several phone calls with no answer, it gave me a quick snapshot of what the experience was going to be like. Luckily, I found RepairDesk next and it has been a completely different experience. The customer support is phenomenal and any question that I have has been answered. Review Source aA alireza A. Operation Manager Computer Hardware Used the software for: Less than 6 months ### "Teknikporten" November 8, 2024 5.0 Overall, I had a great experience with onboarding—the process was smooth, thorough, and set us up for success right from the start. The support team has been outstanding as well; they’re always available, responsive, and ready to help whenever we have questions or need assistance. This level of customer care has made a real difference, and it’s clear that the RepairDesk team is dedicated to helping their clients succeed. Highly recommend for any repair business looking for a reliable and supportive partner! Pros RepairDesk truly stands out as a complete solution for our business! It covers all our needs for daily operations and management, seamlessly supporting both our day-to-day tasks and long-term growth. The platform's comprehensive features make everything—from inventory management to customer tracking—remarkably smooth, saving us valuable time and effort. With RepairDesk, we feel empowered to focus more on growing our business while knowing our operations are in good hands. Highly recommended for anyone looking to streamline their repair business! Cons While RepairDesk has been fantastic overall, one area for potential improvement is the check-in and ticket creation process. During particularly busy hours, this can sometimes create a slight bottleneck for walk-in or drop-in customers. That said, with good customer management skills, it’s usually manageable, and certainly not a dealbreaker. The platform’s many benefits far outweigh this minor inconvenience, and we’re confident that RepairDesk will continue to improve with future updates. Overall, we're very happy with it! Alternatives considered [HelloClient](https://www.capterra.com/p/182199/HelloClient/) Reason for choosing RepairDesk RepairDesk was chosen over other alternatives because it offers richer inventory management features. Key advantages include: Real-time stock tracking and automated low-stock alerts to ensure timely replenishment. Barcode scanning for easier item check-ins, tracking, and sales processing. Multi-location management, allowing seamless inventory control across different store locations. Integrated parts ordering and supplier management, streamlining procurement directly through the platform. Comprehensive reporting tools to analyze stock levels, sales, and trends for better decision-making. Review Source NS Nick S. Owner Computer Hardware Used the software for: 2+ years ### "RepairDesk is Great!" March 13, 2025 5.0 Overall my experience has been wonderful with RepairDesk. The features, integrations and support all have been amazing. Pros It's simple for both our sales and service teams to utilize. All of the integrations and modules make it an outstanding product. Cons Honestly, I cannot think of a con. I've used many POS over the years and this is the best one for my repair shop, iTech Gurus. Switched from [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) Cost of credit card processing was much higher. Review Source HF Hafssi F. Réparations Consumer Electronics Used the software for: Less than 6 months ### "Perfect for repair " March 6, 2025 5.0 Pros We’ve been using RepairDesk at Eco Repair for several months now, and it’s been a game-changer for our repair shop. The platform is super easy to use, and it covers everything we need — from ticket management to inventory tracking, invoicing, and even sending automatic updates to customers. The support team is always responsive and helpful whenever we have questions. Thanks to RepairDesk, we’ve saved a lot of time and improved our workflow. Highly recommended for any repair business looking for an all-in-one solution! Cons had to mention one downside, it would be that some features could be a bit more customizable to fit our specific workflow. But overall, it’s a great platform that keeps improving with regular updates. Review Source NN Nick N. Owner Consumer Electronics Used the software for: 2+ years ### "Best POS system for Phone Repair Business" October 17, 2024 5.0 Pros I've been using RepairDesk for over 5 years with 5 locations/stores, and I highly recommend it to any phone repair shop owner. RepairDesk is the best solution available—there’s really no comparable alternative. The customer service is excellent, too; it's rare to find support at this level. For instance, I accidentally imported the wrong Excel file and needed to restore the system to a previous state. Despite it being a Sunday night, Usman and the team resolved the issue overnight, which was a huge relief. I also use the PhonePro system in 4 stores, and after 5 months, I can say it’s been worth the investment. Although there are some issues, it generally provides great value. I’m able to centralize phone calls, SMS, customer history, quick quotes, and more. Plus, it helps me gather more reviews, which has been a great benefit Cons While the pricing may seem high, it's understandable as it supports the ongoing improvements and new features that make the platform even better. Review Source AP Alex P. Owner Computer & Network Security Used the software for: 2+ years ### "Perfect for mobile phone shop repair " April 22, 2025 5.0 Pros It’s just perfect for my booking system in my phone shop repair Cons Customer service is great you always get a call to make sure everything is fine Review Source CK CARYL K. CEO Information Technology and Services Used the software for: 2+ years ### "YOUR TRUSTED CLIENT" February 10, 2025 5.0 7 YEARS REPAIRDESK USER. UNTIL NOW STILL THE BEST OUT THERE. Pros It HAS ALL THE FEATURES YOU CAN THINK OF. IT'S RESPONSIVE AS HAS LITTLE TO NO FLAWS. Cons THE PRICE COULD BE A LITTLE BIT BETTER FOR CUSTOMERS OUTSIDE FIRST WORLD COUNTRIES. AS OUR REVENUE IS A LOT LESS COMPARED TO THOSE COUNTRIES. Review Source BM Bilawal M. Senior Financial Officer Consumer Electronics Used the software for: 2+ years ### "Repairdesk Review" December 5, 2024 5.0 I've had an amazing experience with repairdesk overall, not many problems, great implementation to my company Pros I like how easy it is to use. I also like how helpful all the representative always are Cons Sometimes there can be glitches, it is not very often, but can sometimes occur. Review Source jS jatin S. Director Retail Used the software for: 2+ years ### "Best POS System " January 29, 2025 5.0 It is a great experience and great support from \[sensitive content hidden\] Pros Everything is so easy and perfect and \[sensitive content hidden\] is good at his work Cons nothing, everything is perfect and smooth Review Source KW Kelly W. President Computer Hardware Used the software for: Less than 6 months ### "Great support that's always there" March 19, 2025 5.0 Very good and hopeful about any issues that arise due to the great communication with their support Pros Amazing support and great onboarding with extensive availaility Cons Bit of a learning curve but this is expected Alternatives considered [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) Reason for choosing RepairDesk The support was superior and always very useful Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) RepairDesk is better tailored to my industry Review Source AS Aamir S. Manager Information Technology and Services Used the software for: 1-2 years ### "NB Phone Depot" March 4, 2025 5.0 Pros The customer team is very friendly, always eager to help when contacted. \[sensitive content hidden\] have been very helpful throught my time at RepairDesk Cons Everything is fine, but there should be a budget option for small bussinesses Review Source TP Tomas P. Ceo Electrical/Electronic Manufacturing Used the software for: 2+ years ### "I Love RepairDesk " November 29, 2024 5.0 Pros Easy way to use, user friendly. Always good customer Support. Like the way inventory is done, easy inventory transfer and you Can see inventory across stores very fast. Cons Price i think is a down side since now with 5 stores i am paying a significant amount a year. Maybe you Can have a Store bundle per year to Save some money Review Source RaRA Rob and Rosie A. CEO and COO Music Used the software for: Less than 6 months ### "Audio Electronics Repair Shop from All Paper to All Digital!" November 14, 2024 5.0 We bought a business that had been in operation for 40 years that had an all paper system. Repairdesk is helping us move away from that to a completely paperless system and has greatly helped us improve communication with our customers. It has also given us new ways of taking payments that have shortened the time it takes to collect from customers. It's been a learning curve for us, as we were used to and comfortable with an arcane method. We are learning things very quickly and getting comfortable with the new workflow faster than we thought and have been very satisfied with how much easier the day to day operations have become. Pros The workflow and user interface is very intuitive and user friendly. There's a wide range of modules that allow to track almost all aspects of our shop in one centralized location. Cons Some features can be buggy, but the team at Repairdesk is very open to suggestion and constantly working on updates to improve workflow and make things easier. Alternatives considered [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) Reason for choosing RepairDesk Fair pricing, lots of customization, great user interface, and excellent customer support Review Source ST Sobey T. Manager Retail Used the software for: 2+ years ### "Unbelievably Great" October 3, 2024 5.0 Pros Features are being constantly updated and customer service is unbelievable. Cons None. Everything has been great so far. Review Source JNM James Nash M. Owner Consumer Electronics Used the software for: 1-2 years ### "Just Another Satisfied Customer" September 16, 2024 5.0 Overall, I am incredibly satisfied with Repairdesk as a whole, their POS is a cornerstone of our business and we are incredibly grateful to them. \[sensitive content hidden\] in particular has been with me throughout the last 5+ years that I've been with the company and I'm so grateful for his patience with me and my endless bombardment of questions. Thank you RepairDesk! Pros RepairDesk has one of the best on-demand Support networks that I have ever had the experience of working with when it comes to questions, walkthrough Cons Some features are still in the works or, are not yet as adaptable as we would like them to be. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Uh... square cant hold a candle light to the difference in a POS that is meant for my industry Review Source PR Philip R. Owner Computer Hardware Used the software for: Less than 6 months ### "Not perfect but I think this is the best offering for a repair shop software" August 16, 2024 4.0 Pretty good software, team did a great job getting us setup, support is super fast and helpful, better than anything else we've looked at! Pros Phone and QuickBooks integrations work well and save me a bunch of time. Cons Verbage and lots of issues where products and services are only for specific models or repairs. Alternatives considered [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) Reason for choosing RepairDesk Had an all inclusive package for the software, phones, better reviews, more helpful support. Review Source Similar Products Featured