# Page 3 | RepairDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is RepairDesk the right Computer Repair Shop solution for you? Explore 244 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146659/RepairDesk/reviews --- RepairDesk 4.7 (244) [View alternatives](https://www.capterra.com/p/146659/RepairDesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 25th, 2026 # Page 3 - Reviews of RepairDesk ## Showing most helpful reviews Showing 51-75 of 244 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LS Larry S. EVP of Engineering Telecommunications Used the software for: 6-12 months ### "When supported products is a must" November 21, 2024 5.0 Overall Positive, For me support is most important. Pros Support, Community, Responsiveness and partnership attitude. Cons Not yet integrated with Apple's GSX API. Review Source PA Peter A. Director Computer & Network Security Used the software for: Less than 6 months ### "Highly Recommend Repairdesk" October 22, 2024 5.0 The product is fantastic. It has made life alot easier having one product to manage my repairs through to invoicing. The team have been great also always there to support me. Pros Easy setup was ready to use from the get go. Cons Can’t think of any. The product has ticked all the boxes in terms of what I was looking for from a features perspective. Switched from [Jira](https://www.capterra.com/p/19319/JIRA/) Features i needed were not available in old product. Review Source JL Jason L. CEO Consumer Electronics Used the software for: 1-2 years ### "Perfect POS for everyone in the industry " September 5, 2024 5.0 In the beginning before I met \[sensitive content hidden\], it was pretty horrible as nothing was being completed. Since speaking with \[sensitive content hidden\] it has made my experience amazing. Pros The easiness and functionality of the POS. And \[sensitive content hidden\] willingness to perform for all customers. Cons Nothing. Once adjusted it’s pretty straight forward. Review Source CK Christopher K. Marketing and Operations Manager Consumer Electronics Used the software for: 1-2 years ### "Fantastic Repair Ticket Organizer!" August 23, 2024 4.0 RepairDesk helps us keep our time organized and our workflow more efficient Pros New interface, the ability to choose in bulk. PhonePro, 3CX Communications Cons Outdated app and no clear ability to schedule jobs Switched from [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) Trial and saw more potential in RepairDesk Review Source MU Muhammad U. Owner Computer & Network Security Used the software for: Less than 6 months ### "iRepair Tech Review" November 19, 2024 5.0 I had two issues regarding discounts in repair desk which asad resolved quickly for me . Pros Excellent customer service by Asad Naeem Cons Repair desk has always resolved my issues so i don't have any complains Review Source CK Chad K. Owner Computer Hardware Used the software for: Less than 6 months ### "What a great company!" July 18, 2024 5.0 I called Repair Desk to get an idea of how their system worked and pricing as I wanted to switch from Repair Shoperr since they keep jacking their prices up over and over. From the first phone call I got amazing service and a group of people that truly cared about getting the system to work perfectly. Everyone at Repair Desk worked hard to make sure the system intergraded perfectly. I am extremely happy! Pros The customer service is amazing! I went from a competitor that didn't care if their system worked right or not to a group of professionals that really want to make sure I am happy! Cons I am truly satisfied with repair desk I can't think of anything that I am not happy with. The system works great and has amazing features. Reason for choosing RepairDesk Repair Desks features and customer service. Review Source SR Sofia R. Head of Customer Service Design Used the software for: Less than 6 months ### "Easy to use, effective software " August 21, 2024 4.0 Great onboarding team, quick setup and easy to use with lots of different customisable features. Pros Intuitive workflow, customisable, good technical support. Cons Some features are irrelevant to our business but unable to be removed. Email and receipt template editor is not the easiest to use Review Source HS Heman S. Business Advisor Information Technology and Services Used the software for: 6-12 months ### "A Quick & Successful Store Launch Made Easier" July 10, 2024 4.0 I selected RD because it has a solid, overall business capability for running my computer & phone repair store. It's been very dependable. Customer support is excellent. Pros Broad spectrum core functionality that makes a repair-based business doable on solid footing. Extra power is quickly available via integrations to extend core capabilities. Cons Complexity. But power comes from having many options in features and capabilities to choose from. It's a trade-off. Reason for choosing RepairDesk Overall capabilities and reasonable cost. Review Source LO Luis O. Owner Computer Hardware Used the software for: Less than 6 months ### "My Review " August 6, 2024 5.0 It's been a rising experience. Coming from Square, we were used to the simplicity of it, but after using RepairDesk for a bit more than a month, it has become better each day. Pros RepairDesk is useful for stores that want to keep track of the smallest item(s) and/or detail(s). If there's any issues, customer service is ready to answer any questions either through a live representative or live chat. Cons It takes time to get a handle of it. Although there's support each step, one learns to use it through practice. Some fuctions are a bit more complicated than it has to, such as checking out a single item or adding a service on the spot, but after one learns how to add them, it becomes a bit easier. I don't like that there are functions that won't work with an extra fee, such as RD phone number. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) To manage inventory and keep track of tickets better Review Source RC Robert C. Sales Associate Retail Used the software for: Less than 6 months ### "Overall happy " August 8, 2024 5.0 Overall we had a positive experience, the customer service was top notch and we really are feeling the benefit of a streamlined workflow. Pros \[sensitive content hidden\] our training agent kept us informed at all times and helped all staff to get to grips with the product. It is simple to use and any issues are dealt with promptly by \[sensitive content hidden\]. Cons It can be little overwhelming however, \[sensitive content hidden\] helped us along the way. Review Source WK William K. Director Computer Hardware Used the software for: 6-12 months ### "Phone Surgeon, Cayman Islands " August 7, 2024 5.0 Wonderful. It's the perfect software for repair companies. It well designed, engineered and very easy to work in. Pros The customer service and ease to work in. Cons Nothing. Repair desk is very easy to use, and total covers ever need to operate a cellular repair shop. Review Source JW Joe W. Repair Manager Oil & Energy Used the software for: Less than 6 months ### "RepairDesk makes our workflow easy" July 31, 2024 5.0 Pros The setup and daily use of the software is very straightforward and easy to use Cons Mostly the experience has been good. I don't have any cons as of now. Review Source VR Verified Reviewer Ecommerce Consultant Retail Used the software for: 6-12 months ### "Company to avoid at any cost" May 23, 2024 1.0 Very bad and frustrating. I had more than 50 meetings with their team repeating the same thing over and over without any result Pros Nothing the platform is archaic, the project management is not existing, sales representative promise you thing that the dev team cannot deliver Cons We started a project with Repairdesk there is one year ago and the project is still not live...All the features and specifications promised are still not there one year after. Very poor project management by postponing every week the live date of our project, reading my emails during our weekly meeting, lying to us...Company to avoid at any cost Alternatives considered [Orderry](https://www.capterra.com/p/151174/Orderry/)[Kickserv](https://www.capterra.com/p/122541/Kickserv/)[MyGadgetRepair](https://www.capterra.com/p/170715/mygadgetrepairs/) Reason for choosing RepairDesk Because their sale representative told us that their platform matches all our expectations like having a multilingual platform. At the end we discover that they don't have this feature Review Source SW Sean W. Director Consumer Electronics Used the software for: 2+ years ### "Ideal POS for Repair Shops" November 20, 2020 5.0 great nothing i can add to this. Pros I like the ease of use and the integrations between my website and this POS. Customers are always commenting that they enjoy the experience of booking their devices in using this much valued RD integration. I like also that RD software engineers are always updating and this is never the finished article and RD is always evolving. Also I love the customer facing display and customers agree to our t+c before the repair commences and see the price of it. It gives me a professional approach and something I can go back to if i need to and show the customer that I made you aware of.......... and you agreed to this with a signature to back this up. The reporting aspect and KPIs is another key part of the RD system. All round its justa great system to use. Backed up by a great team on the help desk especially \[SENSITIVE CONTENT HIDDEN\] who helps me tremendously if I need help with something Cons yes there are issues and sometimes things go wrong and there are bugs within it that can occur but not anything that I would gripe over. I moved from Repairshopr 3 years ago and when I compare the 2 ? RD are streets ahead of them Alternatives considered [RepairQ](https://www.capterra.com/p/158385/RepairQ/) Reason for choosing RepairDesk I thought repairq wasnt user friendly Switched from [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) I needed a better POS, I wanted to have a flagship website booking intergration that stood out and give me functionality to offer something that noone else did. RD give me that. POS I LOVE IT in that its an easy walk through process and captures step by step everything you need to have when your taking devices from customers. Traceability of the customer and ability to take contact details to capturing parts used during the repair and setting stock levels then reordering reports when our inventory falls below its min stock level. Review Source AA Antony A. Owner Consumer Electronics Used the software for: Less than 6 months ### "Cellpros feedback" September 15, 2021 3.0 Good concept but some hard to use steps , difficult to understand some areas , wish we could have a done for you concept we can them manage Pros Great feature set and marketing and sales leads Cons The complexities of inventory management and tracking of sales , register is difficult for us, sales go missing or are not counted Alternatives considered [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) Reason for choosing RepairDesk Initially communication with the support team seemed to be very good Switched from [CellSmart POS](https://www.capterra.com/p/150535/CellSmart-POS/) Hoping for a more integrated system with built in sms and website integration options Review Source Response from RepairDesk September 17, 2021 Hi Antony, Founder here at RepairDesk and we are so sorry that you had a poor experience with our inventory and cash register module. Your satisfaction is invaluable to us and I'm happy to work with you and your team to learn more about your challenges so we can improve the platform. Lastly, we do have option for integrated SMS and our software integrates with Shopify & WooCommerce. JB Jeff B. Owner Computer Hardware Used the software for: 6-12 months ### "RepairDesk it THE best solution for electronic repair shops. " September 14, 2021 5.0 Mind blowingly positive. Their customer service is top notch. Responding to inquiries and fixing any glitches I've found has been near immediate. Their support, and the community of other users is just fantastic. The actual software itself has so many handy features and obviously is directed at repair shops. Pros The first thing that brought me over was the clean UI of the POS. MobileSentrix integration was next, and the Appointment Calendar & BuyBack widgets for my website sealed the deal. Cons Every piece of software has room for improvement, and lots are lacking features. With RepairDesk... it's hard to pinpoint something. There are sometimes minor glitches, but any that I've found and reported were fixed within a day or two so... I can't even gripe about anything right now. Review Source KD Kevin D. Owner Retail Used the software for: 2+ years ### "Great and terrible." September 14, 2021 3.0 Great bunch of people with great ideas and a great product which could easily be the best on the market, bit having so many issues and getting the “large road map and little time” generic response when asking for simple improvements or necessary bug fixes just made me give up hope. Pros Great features. The trade in module is great. Cons Some of the great features are Poorly implemented. I put the language barrier down to the frustrating exchanges trying to get simple issues resolved… so I just gave up trying and just deal with the bugs and work arounds now whilst I try to find a better alternative. Alternatives considered [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/)[RepairQ](https://www.capterra.com/p/158385/RepairQ/)[Fixably](https://www.capterra.com/p/208839/Fixably/) Reason for choosing RepairDesk Cost. Promises. Switched from [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) For better repair business features. Review Source Response from RepairDesk September 17, 2021 Hi Kevin, Founder here at RepairDesk and we're sorry you had a poor experience. Your satisfaction is invaluable to us and it would be great if you could share more information about the challenges you're facing so I can work with our product team to improve them moving forward PB Paul B. owner Information Technology and Services Used the software for: 2+ years ### "Appointment Calendar" September 14, 2021 4.0 Pros ease of access. great feedback from customers and great online feature Cons It would be great if the end user (the business), could customise the layout and look of the feature. It would be great if we could customise the way the feature looked when publishing this on the website. I've been using this feature as my main purpose of Repair Desk and I think it STILL looks the same way it did when I first started using it 3 years ago. Like Wix Bookings, they have changed the options for layout, colours, sizes, options of their booking system which is free of costs, yet Repair Desk haven't changed anything abou Appointment Calendar since I've used it. It's starting to look a bit retro in comparison to other online booking systems where things look more "blown up" and easier on the eyes (more so in mobile view on mobile devices) Switched from [Wix](https://www.capterra.com/p/169007/Wix/) more options Review Source Response from RepairDesk September 17, 2021 Hi Paul, Founder here at RepairDesk and thank you for taking the time to provide us your feedback. I do agree that the appointment booking widget design is outdated and we also plan to release a new version early next year. In the meantime, you can also integrate a 3rd party appointment system using our Zapier integration. More information on zapier integration is available here: https://zapier.com/apps/repairdesk/integrations Vito G. Proprietario e fondatore Consumer Electronics Used the software for: Less than 6 months ### "Software completo e personalizzabile , perfetto per la riparazione di Smartphone, tablet e PC" November 20, 2020 5.0 Nel complesso ho avuto e sto avendo una buona impressione del software. Pros È un software completo che copre dalla ricezione di un ordine di riparazione alla fatturazione con tutti processi intermedi, etichette per i dispositivi e per il magazzino (personalizzabili) generazione di codici a barre per l'inventario e i ticket, preventivi fatture (anche queste con layout personalizzabile), reclami, garanzie ecc... Facile integrazione con il sito web per prenotazione appuntamenti riparazioni online. Non completamente tradotto in italiano, ma grazie al editor lingue di sistema ho potuto tradurre, correggere e inserire le traduzioni errate o mancanti. Diversi moduli di email e sms invio automatico ai clienti per informarli costantemente sulla riparazione. Il team del software mi ha seguito passo passo nella configurazione e ha fatto delle formazioni online sull'utilizzo del software. Cons Per il momento non esprimo giudizi, aggiornerò la recensione più avanti se ci fossero dei punti negativi. Il software è basato per l'utilizzo USA, nonostante questo è utilizzabile anche in Europa sia chiaro ma ci sono poche integrazioni disponibili, in futuro mi piacerebbe trovare qualche integrazione in più per i clienti Europei. Alternatives considered [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/)[vcita](https://www.capterra.com/p/142264/Appointment-Scheduling/)[MyGadgetRepair](https://www.capterra.com/p/170715/mygadgetrepairs/) Reason for choosing RepairDesk L'ho trovato più intuitivo e personalizzabile senza essere un "guru" della programmazione, ho potuto modellarlo alle mie esigenze. Review Source JP James P. Owner Retail Used the software for: 1-2 years ### "More than just a POS Solution!" February 18, 2023 5.0 10/10 Stars. These guys are always listening to user feedback and continue to WOW us daily! Pros RD was very easy to implement. The onboarding process was excellent with personalized assistance along the way. While it was very intuitive, when we imported data from our previous system the RD Support jumped in and helped us correct immediately. More than just point of sale. RD offers incredible communication tools, inventory management, eCommerce integrations, payment processing... They're truly the one-stop-shop for our cell phone/tablet repair, sales & accessories store software needs. Cons Overall everything was great. Main cons/concerns - as with any software - bugs creep up from time to time. Not everything flows with the Shopify integration, but the team is on it. For me the biggest difficulty is the Sales Tax reporting isn't as intuitive as I'd like (Mainly just lacks showing labor charges in an easy to see format) Review Source Modesto O. Chief Marketing Officer Retail Used the software for: 6-12 months ### "Very Dedicated Staff and Easy to use software" January 30, 2019 5.0 To support team, just wanted to take some time to thank you for all your hard work and dedication , we are extremely grateful and happy to have you as our dedicated account manager and me personally i know is not easy working middle of the night i did it for many years, we appreciate everything you've done for us i know these couple of months haven't been easy but we are getting closer to stability and then we can focus solely on growth and features and making everyones's life better and easier Pros All the features it currently has and the more features it will have in the future, the time saving the software provides repairs shops making tasks that took 1 to 2 hours to complete to be done in minutes, the more time you save and the more automated features the more your team can concentrate on providing better customer service Cons There's no cons to speak about, softwares will always be softwares and have their little things here and there, but nothing that cant be fixed or improved Review Source Response from RepairDesk February 13, 2019 Modesto, you are absolutely incredible! Thank you for your kind words & strong vote of confidence. Our support team is really grateful for your understanding, and the entire RepairDesk team is pleased to have given you a great experience with our software. We're excited to continue fostering a healthy relationship with you as we move into the future. Joseph G. CEO Consumer Electronics Used the software for: 6-12 months ### "RepairDesk is the best software for any cellphone repair shop" February 14, 2019 5.0 Repairdesk has been growing at an extreamly fast pace, after trying many other companies they are the only software company that are serious about there customers, with constant improvements and bug fixes Pros With the ability to provide portal access to larger customers (B2B), Online booking widget for our website, integrations to payment and invoicing systems and the ability to use the API provides unlimited possibilities Cons We don't have any complaints however it would be awesome if there was a little more functionality for larger customers such as. if we had the ability to group multiple invoices for multiple repairs with larger customers, Provide an automatic completion date for tickets (Ticket Closed Date) And receive notifications when a customer comments on a ticket via the portal with there user name Review Source Response from RepairDesk March 21, 2019 Hi Joseph, Thank you so much for your amazing review. We're very happy to learn that RepairDesk has been a great experience for you so far. Our team strongly believes in providing as much value to our customers as possible, and we're always working to bring the sort of improvements you'd love to see to our system. If there's anything you'd like to see added, you can always get in touch with our support team and they would be happy to take your request. Thanks for being awesome! CK Chris K. Owner Information Technology and Services Used the software for: Less than 6 months ### "Circuit Tree Review" September 15, 2021 5.0 Pros Ticket management and the ability for Customers to view and track their tickets in real time. Cons Having issues with integration with Mobile Sentrix, I made a mistake, but so far it doesn't appear there's anyway to actually rectify that mistake leaving me unable to utilize the integration with Mobile Sentrix like I wanted. Alternatives considered [RepairQ](https://www.capterra.com/p/158385/RepairQ/) Reason for choosing RepairDesk RepairQ was a nightmare to setup. We plenty of issues with site integration, their store search option couldn't find our store despite typing in exact address, managing regular sales was basically generation mini service tickets each time. Very clunky, not user friendly. Switched from [RQ Retail Management](https://www.capterra.com/p/15866/RQ/) RQ by iQmetrix is very much a integrated mobile POS, and everything else is secondary for them. So if you didn't integrate with Rogers or Telus it was essentially just a really slow, dumb POS/Inventory Management system that could barely handle repair tickets properly. It was also extremely expensive to add any features that seem to be included with most other companies. Review Source DM Dan M. Directore Information Technology and Services Used the software for: 6-12 months ### "Easy to use high functioning ticketing system " February 18, 2019 5.0 We clubbed three stores jobs and it’s amazing how simple our process become . Pros Great and within a hand reach customer service and support system at any time of a day it doesn’t matter you fallen different time zone , they are always there to help. As soon as you start trail process you get tharough training or nearly expalined complete use to do program from them through computer screen sharing. I believe this is important as what is the point of highly sophisticated program when end user can’t use or able to understand and use. We were used to many ticketing tool but this is by far best one — easy to use , has all option you think of while creating job and More ever never lagged any time or in front of customer while using. Good inventory system to match ticketing system and with completion of invoicing system . I can only say the repair desk one complete program with all the features needed for any repair shop. Cons Nothing really . If they do one time software purchase option instead of year subscription it would be really good We Review Source Response from RepairDesk February 26, 2019 Hello Dan, Thank you for the wonderful review! We really appreciate how awesome you've been. It is so nice to hear that you've had a great experience with our customer service & that you consider RepairDesk to be a highly sophisticated program. We work hard to make sure that our software never feels too complicated or counterproductive, and our support team never feels out of reach for any queries that you may have. Currently, we haven't explored the idea of putting out a lifetime purchase option, but until we get around to it, you can always go for our yearly subscription so you don't have to worry about immediate payments. Thanks again for your kind word. You're awesome! BK Basel K. Manager/ Owner Consumer Electronics Used the software for: Less than 6 months ### "Amazing Software! Great Features! Help our business to move to the next level!!!" January 13, 2018 5.0 I would HIGHLY recommend this for really anyone in the computer and cellphone repair field. If you are pretty much ready to go out of the box. Have to give it a try! Pros I tested dozens of software in trying to manage remote clients, on-sites, repair bench items, inventory, refurbished devices and general CRM duties for our IT and cellphone repair company. They were all terrible in their own particular ways. From one of the most expensive POS in the United States to most of on-line and off-line CRM tools and software, we kept running into roadblocks and compromises. Not to mention terrible UI's, high costs, and so on and so forth. RepairDesk is a breath of fresh air. The UI makes sense, the price is reasonable, it's super fast, and it covers everything we need. I was hesitant to switch to using it for Invoicing Vs Denali at first, but was better than we expect; we ended up using RepairDesk for all invoicing and payments, and everything now done through their platform, since our lives are now inside RepairDesk and we couldn't be happier. The other very pleasant thing is the aggressive update schedule the team has - new and improved features (that competitors can't cover)are rolled out constantly, without being disruptive to the existing workflow. This software has transformed our business. RepairDesk fits the bill totally, for tracking, estimates and complete control. With RepairDesk, it has really been able to automate this process of our business and produce professional results. Thank you RepairDesk Team :-) Cons If there is any! 24 Hours support can FIXED it immediately. Review Source Response from RepairDesk August 8, 2018 Thank you for being an awesome customer Basel & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We hope to have a lasting relationship with you. Similar Products Featured