# Page 4 | RepairDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is RepairDesk the right Computer Repair Shop solution for you? Explore 244 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146659/RepairDesk/reviews --- RepairDesk 4.7 (244) [View alternatives](https://www.capterra.com/p/146659/RepairDesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 25th, 2026 # Page 4 - Reviews of RepairDesk ## Showing most helpful reviews Showing 76-100 of 244 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use mK mj K. manager Retail Used the software for: 2+ years ### "Repairdesk just wants to take money. They always keep increasing their fee." February 4, 2022 3.0 For Light plan, user can use only 75 tickets/invoice monthly. If users need more, we can buy extra 75 tickets/invoices at full Light plan price. They said 'Unused tickets/invoices will be carried out automatically'. But, Repairdesk doesn't provide more details. They just confirmed extra purchased tickets will be also expired with monthly plan. so, we need to pay $35 for extra ticket and they charge another $35 for monthly plan. So, total $70 (same price as Pro plan) but it has limited ticket/invoice quota. They should present T&C when we purchase extra quota. Pros Repairdesk provides a lot of features. They always keep developing new features. Cons Their plan policy regarding extra ticket/invoice quota is crap. Review Source NL Nesan L. Consultant Retail Used the software for: 1-2 years ### "Best customer service from any cloud based software service provider I've experienced" July 14, 2021 5.0 Before RepairDesk, we used tried many similar platforms none seemed to fit our needs/were able to be adjusted to our requirements. Repairdesk was flexible enough to give us all the functionality we needed and some, even though our businesses isn't a mobile phone service store. Covers all bases from daily POS, repair ticket creation - customer automated notifications and sales reporting - far better than the off-the-shelf retail software we were using before hand. Well worth the pricing and time required to onboard/deploy it. The support team is by far the best I have ever experienced, they jump on live chat at the drop of a hat - provide complex dev support with no complaint and have always resolved any questions we have had. Stellar effort - truely the benchmark for A+ service - \[SENSITIVE CONTENT\] in particular have been great. Pros Ease of Use, Broad functionality, Better than expected Customer Support, Price-point Cons Time to implement - but partially down to the archaic software we had + bending of the product for our unique requirements we required Review Source ER Edric R. Project Manager Information Technology and Services Used the software for: 2+ years ### "Repair Desk" February 17, 2023 4.0 One central CRM Software and the it has small good features Pros Simple for tech to use. They are improving the software Cons Accounting errors and small glitches in the platform Alternatives considered [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/)[RepairQ](https://www.capterra.com/p/158385/RepairQ/) Reason for choosing RepairDesk Better tech support at the time and they cost more. Review Source VR Verified Reviewer Managing Director Telecommunications Used the software for: 1-2 years ### "Value for money" July 31, 2018 4.0 Repairdesk is a value for money tool for the proffessional in the repair business. The staff is willing and listens to the customers and they improve over time. Pros Many features and adding more Willing staff and customer support Simple enough to use but complicated too if you want to go deeper. Cons Small bugs that stay for large periods of time. Serious bugs after updates which do resolve after a day or two. Review Source Response from RepairDesk August 3, 2018 Thank you for your valuable feedback. We are happy that you are satisfied with RepairDesk and aim to make the system even easier and more convenient for you. Our development and customer support team are working rigourously and smooth operations on your end are our main priority. We are working towards eliminating bugs to ensure a better experience. We hope to have a lasting relationship with you. Regards, RepairDesk SH Sam H. Owner Used the software for: 6-12 months ### "Amazing Software, amazing customer support!" June 26, 2018 5.0 Pros Makes intake of phone repairs fast easy and gets the information I need into a cloud database properly. Much better management system than paper sheets. Wonderful support with dymo label printer to make tickets even easier to view with pertinent information on the label and a barcode leading to ticket for the rest of the info Works great as a general purpose POS software as well with items having many options for each items customization. THE BEST CUSTOMER SERVICE no matter if it's a bug in the software or your own user error the support team is there to help you out either in live chat or on their facebook group where you can talk directly with the CEO of repairdesk. Plus with new features they deliver the software just keeps getting better and better Cons There are definitely some bugs here and there but support staff handles them very quickly. iPad app is extremely helpful for creating tickets quickly but barely useful after that with a lot of missing features. this should be taken care of soon with many updates and bug fixes incoming to the ios app Review Source Response from RepairDesk August 8, 2018 Thank you for being an awesome customer Sam & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We have marked your suggestion regarding iPad app and will work on it soon. We hope to have a lasting relationship with you. AJA Alan J A. Manager Consumer Electronics Used the software for: 2+ years ### "Repair Desk help my business grow" October 5, 2021 4.0 I been using this system for a few years and system keep improving to help your business grow. Pros The simplicity and the helpful report system that let me keep my system on track. Cons Price is high and you have to paid for every new goodie. Reason for choosing RepairDesk Shopify Review Source SL Shane L. Owner Consumer Electronics Used the software for: 1-2 years ### "RepairDesk is the only way togo" September 29, 2020 5.0 110% I love RepairDesk Pros Ease of use, Customer Service, The amount of help you get when setting up, Ticketing, POS functionality Cons Deleting some aspects of the inventory such as existing manufacturers is hard todo with out erasing the whole inventory Switched from [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) RepairShopr customer service was terrible/interface for a customer facing store isn’t the best it’s better for B2B Review Source Response from RepairDesk October 1, 2020 Hi Shane, Thanks for the awesome review. We're real happy to have Computer Cave as one of our customers, and we love that you're so happy with RepairDesk as a whole. Using our software can be cumbersome at times, yes, but we're always here to help you out with our active support team and knowledge base articles. Give us a shout any time you need help, and we'll be there to take care of everything. Thanks again for everything. You're awesome! FB Finley B. Owner Retail Used the software for: 1-2 years ### "POS Software Best for Repair Stores" July 26, 2021 5.0 Overall it has been a great experience with Repair Desk. I will recommend all store owners to use RepairDesk Pros RepairDesk is the best POS software for Repair Industry, It helps in streamlining all basic operations like Creating Ticket, Creating Invoices, Managing Inventory , Managing Employees and Managing Reports. Also the Support team is great and always provide 10 Star Customer Experience. Specially the Team Lead \[SENSITIVE CONTENT\] is the best resource and has always helped us in best possible manner. Cons Setup is sometimes time taking however we always recommend to get training session from dedicated Trainer and Customer Success Manager Review Source LF Loreda F. Phone and other electronic device repairs Telecommunications Used the software for: 1-2 years ### "Great service throughout " October 21, 2023 5.0 Great experience and great support Pros The system runs smooth and when we have an issue there's always someone ready to give you assistance. Very easy to use and friendly Cons So far we had no issues with the system. We are very happy with it as its easy to use and quick Review Source MO Michael O. Managing Director Retail Used the software for: 6-12 months ### "Do you like paying for incomplete buggy software? " July 31, 2018 3.0 Well unlike this page implies tech support is not 24 hours and is setup on us time zones. So here in Australia we miss half a day of support and it is extremely frustrating. I have a business to run I don't have time to sit on support all day for problems that shouldn't be there in the first place! I would not reccomend abd like alot if clients will jump ship as soon as I can. But these things take tinet Pros There are a number of things I like about repairdesk it's workflow to book in jobs is good. Cons From a functionality perspective it is extremely buggy and not worthy of being paid software. They have been around for years and some of the bugs are so simplistic and should not happen but it is sonwhat accepted by them. The focus seems to be on new intergration then making the core system work well Review Source Response from RepairDesk August 2, 2018 Thanks a lot for your feedback. We're looking to bring more people on board so we can offer live chat / telephone support during Australian 9-1:00 am. Although, we would love to be perfect, feedback from customers can help us move in the right direction as we know that there is plenty to do ahead. Although we are offering new features, we are working to smash bugs and remove them from our basic functions with the utmost dedication. As we have introduced a full-fledged software, the bug removal process takes time especially in the R&D stage. Please do report your bugs on Github. The link is provided: https://github.com/Repair-DeskPOS/RepairDesk-BUGS-IMPROVEMENTS/issues We will look into them immediately. Regards, RepairDesk DL Deborah L. President/CEO Information Technology and Services Used the software for: 2+ years ### "Best POS Service for Repairs" April 30, 2019 5.0 I have been a RepairDesk customer for over 2 years. I used other service providers previously but RepairDesk outperforms them all. Its easy to use, tracks customer and inventory efficiently, manages transactions and reports effectively and the customer service team is ready and able to assist with your problems and needs. I highly recommend RepairDesk. Pros Structure, customer and inventory tracking, integration with other apps and services, reports and ease of use Cons some features on the app is not available with android devices Review Source Response from RepairDesk May 2, 2019 Hi Deborah, Thank you so much for a great review! We're really glad to learn that RepairDesk has been able to satisfy your needs and that you highly recommend it. We're always working towards improving our software to provide the best experience to our customers, and it's great to learn that our efforts have had a positive impact on you and your business. Thank you for putting your faith in RepairDesk. You're awesome! SP Scott P. Owner Consumer Electronics Used the software for: 1-2 years ### "Working Minimum Viable Product" September 14, 2021 3.0 Pros Easy to use and figure out, training new staff is simple Cons Integrations are terrible. Integrated with two suppliers, but if hinders purchasing from them unless you are using it in the only one way that RD is designed. Zero app support for iPad and 2 tax jurisdictions and seemingly no interest by RD to actually resolve it. Updates are released randomly and without warning. Hope that they don’t screw with any features you use as they may change or disappear without warning. RD 2.0 was promised Q2 2021 since they weren’t fixing some other issues, nothing released as of yet Review Source Response from RepairDesk September 17, 2021 Hi Scott, We are so sorry for the inconvenience caused and It sounds like our integration with suppliers missed our quality targets! We are in the process to re-rewrite the integration with MobileSentrix & Injured gadgets which will be released in RepairDesk 2.0 early next year. AE Alex E. Owner Information Technology and Services Used the software for: 1-2 years ### "Excellent software for the price" September 14, 2021 3.0 With anything you will have bumps along the way. It may have to gonto a different team to be resolved. But they are willing to do the best they can or tell you it can not be done. Pros Being able to consolidate customers and inventory items in place is awesome. And being able to customize fields and link parts to a particular repair is a time saver when checking in. And love the Customer facing display for clients to enter contact info. Cons Some processes are difficult/hard to find. Suck as adding a new device. You just about have to do it in 2 different places, and if it doesn't match your integrated vendor then it will not link. Review Source LM Laural M. Manager Retail Used the software for: Less than 6 months ### "Very Helpful" October 4, 2021 5.0 Overall, my transition to RepairDesk has been an utter joy. RepairDesk handles invoicing, estimating, contacts, expenses and tickets along with a complete array of other features. All of these work efficiently and intuitively and I like the fact that the developers are constantly adding new tweaks and features RepairDesk ranks as the best POS for the cell phone repair industry. As an extremely busy person, RepairDesk has made my life easy as I can manage almost everything within RepairDesk. Support team is exceptional as I was connected with \[SENSITIVE CONTENT\] and he helped me in a very Professional, Polite manner. Overall, my transition to RepairDesk has been an utter joy. RepairDesk handles invoicing, estimating, contacts, expenses and tickets along with a complete array of other features. All of these work efficiently and intuitively and I like the fact that the developers are constantly adding new tweaks and features RepairDesk ranks as the best POS for the cell phone repair industry. As an extremely busy person, RepairDesk has made my life easy as I can manage almost everything within RepairDesk. Support team is exceptional as I was connected with \[SENSITIVE CONTENT\] and he helped me in a very Professional, Polite manner. Pros User friendly and extremely helpful when I call in to tech support Cons No cons at this time. Tech support is always willing to help. Review Source VR Verified Reviewer Chief Operations Officer Automotive Used the software for: 6-12 months ### "Great Support for Great Software" February 20, 2019 5.0 Pros The support of the repair desk team makes learning the software easier. Just took some time to get used to how it all works. But once it's set up it makes our business run much more smoothly. Cons Takes a while to learn the set up. But once it's set up with the help fo the repair desk support it's all a breeze. Review Source Response from RepairDesk March 21, 2019 Hi there, Thank you for your review of RepairDesk. We're happy to learn that you've been able to have such a positive experience with our software. Our support team is always at the ready to assist you with anything that you might need. RepairDesk may be a system that looks pretty daunting at first, but with our extensive Knowledge Base, great customer support and streamlined interface, we're positive you will continue to have a great time using it! AC Ash C. Owner Information Technology and Services Used the software for: 1-2 years ### "Support is unreal! " August 11, 2020 5.0 Love it Pros How good the POS system is and how easy the staff picked it up Cons Mapping to parts is hard sometimes but support team figure it out instantly Alternatives considered [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) Reason for choosing RepairDesk The support from \[SENSITIVE CONTENT HIDDEN\] was very personal Review Source Response from RepairDesk August 20, 2020 Hi Ash, Thanks a lot for your super review! We're really happy to know that RepairDesk solves all your troubles extraordinarily well. We designed our systems to be feature-packed yet very easy to use, and it's so great to hear that your staff caught up with it so easily. Likewise, our support team is always there to take care of your needs and help you out with anything that you desire. And as always, if there's anything you'd like to discuss, Usman is always ready for a call! Thanks for being awesome! JH Joe H. Repair Tech Wireless Used the software for: 1-2 years ### "Best POS i have used for my industry" August 5, 2022 5.0 Pros Ticket creation and management, especially for record keeping, customer management and work flow Cons The only thing that I do not like is the internet requirement to use the service, being able to download the dashboard and create and manage tickets offline that would merge, sync or update the main after coming back online would be a plus Review Source NC Norma C. Owner Retail Used the software for: 2+ years ### "Repair Desk is easy" February 15, 2019 5.0 Overall experience has been great. Refunds was one of my concerns since sometimes there was only one item that need to be refunded I like that I can go back and only refund the items needed. Pros We have used Repir Desk for a little over 2 years and it has been so easy to navigate and understand. Being able to write notes for in house is a plus. All of our repairs are done in front of the customers so this helps passing on the information to which ever tech takes care of the customer so that the customer does not need to explain over and over. Great using. Cons I cannot say I have any complaints to give. Review Source Response from RepairDesk March 21, 2019 Hi Norma, Thank you for your amazing review of our software! We're always hard at work to bring the best experience to our customers, and are constantly tweaking RepairDesk to serve you better. We've got a lot more improvements to our core systems planned for this year, so if there's anything you'd like to see, you can always contact our support team for it. Thanks again for your patronage. RP Richard P. Manager Consumer Electronics Used the software for: 2+ years ### "My review" February 16, 2023 5.0 Makes my job so much easier, espically the ordering of parts. Pros Inventory Management ease of use, very nice Cons sometimes customer support doesn't understand if I have an issue, but they are willing to figure it out with me. Review Source AM Ahmed M. CEO Retail Used the software for: 1-2 years ### "awesome customer service" July 17, 2021 5.0 awesome overall Pros easy to use and navigate . have a lot of options Cons payment method they pushing to get the credit card processing through them or else they will not integrate Review Source VR Verified Reviewer Owner Used the software for: 6-12 months ### "Easy to use and Great!" January 18, 2018 5.0 Pros Cloud based can access anywhere. Inventory stays up to date and in sync. Built in plugins support woo commerce mail chimp and many other 3rd party platforms. And of course the team! They are great and are diligent in adding new features to make the software even more streamlined. Review Source Response from RepairDesk August 8, 2018 Thank you for being an awesome customer & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We hope to have a lasting relationship with you. JW Joshua W. Comptroller Consumer Electronics Used the software for: Less than 6 months ### "Review from iScreenFix" September 11, 2020 5.0 Overall experience with Repair Desk is good. We look forward to learning more about the software and hope that our workers will learn it as quickly as the managers. Pros Repair Desk is a comprehensive piece of software, perfect for small electronics repair shops. Includes POS system, customer database, inventory management, analytics and more. Cons There is a significant learning curve while mastering this product. Some things are easy and intuitive, however, more difficult functions require training before using Repair Desk. Also, it was difficult for my company to integrate with more than one supplier. We figured out a good work around, but not easy. Switched from [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) More business functions and analytics with Repair Desk. Review Source Response from RepairDesk September 18, 2020 Hi Joshua, Thanks for the great review! We're really glad that RepairDesk was able to give your shop everything it needs to run at its best. The software may seem complex at first, but it's actually fairly intuitive and structured for convenience. We're really hoping your staff comes to love it just as much as you do. If there's anything you need assistance with, our support team is always ready to answer your queries. Oliver T. Owner Computer Hardware Used the software for: Less than 6 months ### "Great customer service after poor service from competitor!" July 9, 2021 5.0 Pros Sales and support team were quick and efficient, especially \[SENSITIVE CONTENT\], who was really good, not pushy and understood that as a small business, my operations came before making this purchase, his knowledge was second to none and I felt that he really wanted to tailor the experience to my needs. Cons There's a lot to setup, but worth it!!!! Alternatives considered [Fixably](https://www.capterra.com/p/208839/Fixably/) Reason for choosing RepairDesk Repair Desk offered a much better and faster service for onboarding Review Source WH Wesley H. Senior Tech Consumer Electronics Used the software for: 2+ years ### "Great bit of Software!" July 26, 2021 5.0 Pros I love the ticket system, use it daily, business couldnt run without it! WIth the integrations with my card reader, to the ease of adding new products, I could not switch away from Repairdesk. If you have a repair shop, you need this! Cons Sometimes, the name of a client gets messed up when creating a new ticket. But it only happens rarely Review Source DF Daniel F. Owner Computer Hardware Used the software for: 1-2 years ### "Repair desk is a good program for mobile phone repair" September 14, 2020 5.0 It is excellent. It is a comprehensive database that does what we need. Pros The support is excellent. It fits our business. It has most of the features we need Cons More reports would be good. I still don't understand how to use the trade in feature to check out refurbished phones Reason for choosing RepairDesk It was recommended to us by pimp my gadget Review Source Response from RepairDesk September 18, 2020 Hey Daniel, Thanks for the awesome review. It's great to know that RepairDesk is an excellent fit for your business. We're always working to put in the features that our users want the most, and we're glad to know that it serves your needs without a hitch. If you'd like to see some additions to the system, or if you're still unsure on how to use the Trade-In module, our support team will be more than happy to help you out. We've got your back, always! Similar Products Featured