# Page 5 | RepairDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is RepairDesk the right Computer Repair Shop solution for you? Explore 244 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146659/RepairDesk/reviews --- RepairDesk 4.7 (244) [View alternatives](https://www.capterra.com/p/146659/RepairDesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 25th, 2026 # Page 5 - Reviews of RepairDesk ## Showing most helpful reviews Showing 101-125 of 244 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EC Eder C. CEO Consumer Electronics Used the software for: Less than 6 months ### "Best POS Software For Repair Industry" July 22, 2021 5.0 Great, the assistance is new. Before I would have to trouble shoot my own problems, now I can have repair desk help. Which is like having a whole new member to my business. Pros I like that the software has relived a large amount of my stress. It has made organizing repairs easier and i hope to continue using it. Most importantly it has helped with managing customers repairs, as i use to keep tickets in my head or on sticky notes. Cons It does take some time to set up, however that is simply from bad habits. Taking 1-4 hours out of the day to work on it would be ideal. Or at least a 4 hour intro course that must be followed prior to using. I wish i had started with the printer 2-3 months ago when i purchased the subscription. Reason for choosing RepairDesk I have heard great things from mobilesentrix. I have a lot of confidence in that supplier and noticed their posts about supporting it. As well as seeing it in other companies Review Source JL Jon L. CEO Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Only software to fullfill our needs." August 1, 2018 4.0 We run a repairshop specific to motherboard repairs, so all of our customers are business customers, often repairshops. This made our demand a little different from regular repairshops. RepairDesk was the only software to fulfill these needs and at the time of starting our relationship with them, the customer support promised that a customer portal was on the way, so we could give our big customers a login to create their own tickets before they send. As promised, this function is now available and amazing. This is, as far as we know, only offered by RepairDesk. They provide good support when we have issues or questions, and if we point out a error, it is fixed within a short amount of time. Overall good experience. Pros RepairDesk is somewhat customizable and easy to adapt to your specific needs. Also, good and honest customer support. Reasonable price. Cons Ocassional technical issues, breakdowns etc. No possibility to customize intake form, for example limit it to one device per ticket. Review Source Response from RepairDesk August 3, 2018 Thank you Jon for your feedback. We are very happy to hear that you are having a good experience with RepairDesk. providing excellent features, a smooth experience, and reliable customer support is our main priority! We hope to have a lasting relationship with you. Regards, RepairDesk ME Michael E. Owner/Operator Information Technology and Services Used the software for: 6-12 months ### "Brilliant Software" August 4, 2016 5.0 Very nice software to use. We use it in my repair shop. Very handy for keeping track of almost everything. Constantly adding new features and perks. When they have time - they listen to customers input and impliment features requested by the common majority. There is a great support forum for issues, FAQ and requests for changes to the software. In short... brilliant software! Pros Ease of use at POS Being able to track all repairs in store easily Constant improvements Website widgets for tracking repairs and instant quotes Cons Not everything is absolutely perfect - mostly cosmetic. (Eg. Spelling errors, layout, etc) POS has no customer rewards programs or support for us to add our own No android app available Monthly fee is a little high in Australian Dollars but is still worth it Review Source Response from RepairDesk August 8, 2018 Thank you for being an awesome customer Michael & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We have marked your suggestion & will work on it soon. We hope to have a lasting relationship with you. Clayton M. Chief Technology Officer Consumer Electronics Used the software for: Less than 6 months ### "Feature rich but underdeveloped" March 10, 2020 4.0 The support and price are very attractive but as a multi location business that deals with multiple government and corporate clients I need the software to be fully developed so that I can take care of my clients in the most efficient way. Pros Repairdesk is very feature rich. The inventory tracking system and ordering is one of the best in the repair industry. Cons Although repairdesk is very feature rich they are a bit underdeveloped on the features. I feel that the features are rushed out before being fully developed/tested. Review Source Response from RepairDesk March 12, 2020 Hi Clayton, Thanks for the review. We're happy to learn that RepairDesk's many features have impressed you, especially our inventory and ordering systems. We are currently working on improving functionality with many of them, so you can efficiently deal with those government and corporate clients in the best way possible. If you have any suggestions, we're always there to take your feedback and make things better for you! jR jose R. Owner Consumer Electronics Used the software for: 1-2 years ### "READY SET REPAIR" November 19, 2020 5.0 GREAT LOVE REPAIR DESK LOVE THE POS NICE CLEAN LOOK GOOD FEEL EASY TO USE . Pros EASY , STRIGHT FORWARD, CUSTOMER SERVICE ON POINT, Cons UPDATES , NEED PICTURES ON PARTS, NEED PARTS ON 11, 11 PRO , 11 PRO MAX, AUTOMATIC UPDATES FOR PARTS AND PRICES Reason for choosing RepairDesk GOOD CUSTOMER SERVICE HIGHLY RECOMMENDED Switched from [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) NOT WHAT I WAS LOOKING FOR NEVER UPDATE PRODUCT OR SOFTWARE NOT STRIGHT FORWARD CONFUSING Review Source RM Roy M. owner Used the software for: 6-12 months ### "very solid and easy to use" June 26, 2018 5.0 Pros i like that i can let me customer sign in on a iPad. make a ticket just pick items from the list of services or stuf you add. and in just a few clicks i get everthing that makes my life more easy. invoice, stock control. money wise Cons i dont like it that repairdesk keeps changing my excel sheet item numbers. the item numbers get geberated by my website and this way i get groups of items like i want them. but after uploading to repairdesk it changes... (could be that i am doing something wrong, did not write the team a ticket yet,,,) Review Source Response from RepairDesk August 8, 2018 Thank you for being an awesome customer Roy & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. If you have any particular concerns, you can report them to us on Github (https://github.com/Repair-DeskPOS/RepairDesk-BUGS-IMPROVEMENTS/issues) and we will look into them as soon as possible. You can also contact our support team for assistance. We hope to have a lasting relationship with you. aA aabdullah A. Owner Retail Used the software for: 2+ years ### "RepairDesk is awesome" November 20, 2020 5.0 Excellent Pros Support, \[SENSITIVE CONTENT HIDDEN\] helped me a lot in support and \[SENSITIVE CONTENT HIDDEN\] did a great job helping us setting this software Cons Sometimes buggy but thats fine it happens everywhere Review Source BC Ben C. Owner Computer Hardware Used the software for: 1-2 years ### "Repair desk POS" December 9, 2020 5.0 Overall after getting through learning it, it was worth it in the end. This covers so many aspects of the business, it’s really the only softwear we will ever need. Pros The softwear covers all bases and is still being improved as the market changes. Cons It takes some time to learn and train to the employees. Alternatives considered [RepairQ](https://www.capterra.com/p/158385/RepairQ/) Reason for choosing RepairDesk Repair Q was not widely recommended over repair desk on faze book groups. Review Source DM Dylan M. Director Retail Used the software for: 2+ years ### "Drontech service and Support Review of Repair desk " September 14, 2021 4.0 Repair desk customer service is useless and is the most disappointing factor when using this product. Not helpful and it is extremely difficult to get customizations specifically for my business. Pros the software is easy to operate, it captures all the data we need and stores them. It also keps track of our inventory Cons Xero integration only works sometime. we continuously have issues pulling invoices from repair desk to Xero Review Source Jack W. Operations Manager Retail Used the software for: 6-12 months ### "A great all round package" August 6, 2018 5.0 Pros Easy to use Great support Web Site intergration and API Cons No FIFO Inventory Handling - Although it is planned Review Source Response from RepairDesk August 16, 2018 Thank you Jack for being an awesome customer & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We hope to have a lasting relationship with you. BH Bryan H. Owner Computer Hardware Used the software for: Less than 6 months ### "Supercharging our workflow" January 14, 2020 5.0 So after a month or so of testing and migrating data from our old system that we have been using for 5 years we went live yesterday with RD. We had a couple of issue’s which are more user issue’s than RD issue’s and have some things we need to adapt for our work flow. The RD team I have to say have been amazing putting up and listening to my enquires and suggestions, and giving me support at all times of the day. you all know who you are. We have two CFD in use, and various integrations that have given our workflow a huge boost and look forward to all the future developments of RD.. Now we have made the change I Wouldn’t hesitate to recommend RD and the team. Look forward to working with the community and developers. Pros The Support from the team and the integrations Cons Nothing, any issue we have found the team have helped us address Alternatives considered [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) Reason for choosing RepairDesk Features and support Review Source Response from RepairDesk February 10, 2020 Hi Bryan, Thanks for the awesome review! We're really glad to learn that RepairDesk gets a solid recommendation from you. Our team is hard at work to make RepairDesk even better for your business, and we're always here to help you out with whatever you need. Looking forward to working with you as well! MK Mukesh K. Direct9 Computer Hardware Used the software for: 2+ years ### "Automatic workshop in a workshop " February 17, 2019 5.0 This software has taken 50% of my workload on its shoulders. It's is staff strength of 4 people at the least. Pros Absolutely user friendly POS that make you really comfortable. Cons Features that are yet to come and take perfection to next level. Review Source Response from RepairDesk March 21, 2019 Hi Mukesh, Thank you for your generous review of RepairDesk. We're really glad to learn that our software has taken a great load off of your daily work, leaving you free to do a lot more. Our development team is constantly pushing out updates to the system, and would love to hear from you on any suggestions you may have. BN Brandon N. owner Consumer Electronics Used the software for: 1-2 years ### "Has kinks, but overall the best thing I have used for my business" February 22, 2019 4.0 Pros prompt response by team to fix issues. The work flow is great as well, lots of features (see below though). Cons buggy and a lot of features are half baked. When bringing to teams attention, they are responsive though and want to improve. Review Source Response from RepairDesk March 21, 2019 Hello Brandon, Thanks a lot for your review. We're glad to learn that your experience with RepairDesk has been a great one. Our team is always at the ready to learn how we can improve RepairDesk for our loyal customers, and any feedback you have for us is always highly appreciated. We hope to continue bringing the improvements that you would like to see so that RepairDesk remains the best choice for your business. Thank you once again for being a great friend to the RepairDesk team! RS Ryan S. Store Manager Consumer Electronics Used the software for: 1-2 years ### "Solid Device" January 17, 2020 5.0 Awesome, very helpful when it comes to needing support! Pros Easy to use, easy to adjust inventory, and tracking repairs is great! Cons There was nothing in particular that I dislike about the software! Review Source Response from RepairDesk February 10, 2020 Hi Ryan, Thanks for the awesome rating! It's great to learn that RepairDesk has been easy-to-use and a really solid tool for your cellular store. We're always working to give our users a great experience, and if there's anything that you'd like the software to include, we're happy to help! RM Robert M. CEO Consumer Electronics Used the software for: 2+ years ### "Growth" July 31, 2018 5.0 Repair desk has helped us grow at a steady rate. Pros I like how repairdesk keeps us organized. A lot of our processes are simplified. This POS has a app as well. Cons The “least” I like about it is that not everyone gasbag it or knows about it yet! Review Source Response from RepairDesk August 3, 2018 Thank you for your valuable feedback. We are happy that you are satisfied with RepairDesk and aim to make the system even easier and more convenient for you. Our development and customer support team are working rigourously and smooth operations on your end are our main priority. Our marketing team is also working towards making RepairDesk more known in the industry and that is a goal that we will hopefully achieve in the near future. We hope to have a lasting relationship with you. Regards, RepairDesk RL Ryan L. Director of Operations Consumer Electronics Used the software for: Less than 6 months ### "Great decision for our business " September 30, 2020 5.0 We’ve been using it for approximately 3 weeks now. It was a wise decision making the switch. Pros The ability to track tickets, inventory management, and reporting. Cons Nothing that I have come across yet. I really value all the features. Alternatives considered [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) Switched from [RepairQ](https://www.capterra.com/p/158385/RepairQ/) Fed up with the lack of features Review Source Response from RepairDesk October 12, 2020 Hey Ryan, Thanks so much for a great review! We're really glad to know that just 3 weeks in, RepairDesk has captured your heart. We've worked long and hard to make sure our system is perfect for our customers. Our team is always coming out with new features and improvements, and if there's anything you'd like to see, you can always get in touch with our support team. We'd love to hear how we can make the system even better for you. AA Anthonie A. Tech / Owner Consumer Electronics Used the software for: 2+ years ### "Perfect in all way" May 8, 2019 5.0 Pros \-Easy to use -A Lot of integration to help your business -The team is awesome and friendly -Cheapest on the market Cons There's no real cons, they improve the sofware everyday with the help, idea and needs of users... Can't ask more than that. Review Source JI Javed I. Proprietor Retail Used the software for: 1-2 years ### " A very good programme I recommend it to all the shops repair phones And the computer" July 20, 2017 5.0 Customer data details of booking items and re-checked in the future Pros Easy booking in and log into customer details and keep the data Easy to upload mobile phone details problems and prizes just a few clicks everything come on the main screen mainly in the future you can check what we repaired on the particular phone the customer Cons Easy booking in and log into customer detailsEasy to upload mobile phone details problems and prizes just a few clicks everything come on the main screen Review Source Response from RepairDesk August 8, 2018 Thank you for being an awesome customer Javed & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We hope to have a lasting relationship with you. VN Vartan N. owner Consumer Electronics Used the software for: Less than 6 months ### "Perfected our operation" March 6, 2020 5.0 The confidence the repair desk team has given me since I have gone live with their software has been promising. I am beyond satisfied with the repairDesk software, management and support team. Pros The repairDesk platform/POS and CRM system has enabled our company's daily operations to be under more control and allow me as a manager to have a better scope of inventory, costs, expenses, reports....etc. We have resolved our company's years time consuming multi-step procedures by integrating every aspect of our business (account, tracking, purchasing) into one agile system, repairDesk. We are able to tax customers properly on just parts used in servicing jobs. Cons Some parts of the interface is not visually appealing or easy to manage. Example: customer text message interface and notifications, Inventory reports. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Was not able to tax parts separately from total cost that included parts & labor. Review Source DB Dean B. Director Used the software for: 6-12 months ### "Easy to use software great for smart phone repair shops. Continually updating and improving." August 31, 2017 4.0 Pros Simplicity of the software with regards to use for repair shops. Responsiveness of the support team is a massive plus. The software has progressed a lot since we first came on board. Cons Obviously not targeted to an Australian user as much as it is a US user. Issues around how tax calculations are displayed still exist. Also the reporting functionality could be improved on. Need to be able to export data to excel in a more versatile way. Review Source Response from RepairDesk August 8, 2018 Thank you Dean for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. If you have any particular concerns,you can report them to us on Github (https://github.com/Repair-DeskPOS/RepairDesk-BUGS-IMPROVEMENTS/issues) and we will look into them as soon as possible. You can also contact our support team for assistance. We hope to have a lasting relationship with you. JD Junior D. Owner Consumer Electronics Used the software for: 2+ years ### "Love it" September 17, 2021 5.0 It’s help me every day to keep my repair and sales recorded Pros The integrations and the trade in section Cons Some bugs and I need a opinion to add multy currency and is not available Review Source BD Bharat D. Director Retail Used the software for: 2+ years ### "No.1 POS System for Deivce Reparing Industory" February 25, 2019 5.0 Pros Excellent Customer Support. Listing to customer needs and implement new features per user request. Cons Some process in the software are complicated and takes longer time , which can be done in few clicks. Review Source Response from RepairDesk March 21, 2019 Hello Bharat, Thank you so much for your generous review. We're extremely glad to hear that our customer support & development efforts have struck such a positive chord with you. RepairDesk always looks to put its customers first, and you'll always find our customer support team and the hardworking people running the show to put that sentiment at the forefront. We're very happy to have you as our customer, and hope to continue an excellent business relationship with you in the future. MQ Mark Q. Business Manager Information Technology and Services Used the software for: 2+ years ### "Great Customer Service" August 4, 2021 5.0 Excellent Pros I was having problems setting up printers and called Customer Service. Shakeeb was very patient and helped me with the set up and all now working. Nothing was too much of a problem for him. Cons None, everything is really good. Software works well and is very simple to use. Review Source EK Eyob K. Technician Consumer Electronics Used the software for: Less than 6 months ### "The best POS for Cellphone repair busines!" November 23, 2020 5.0 RepairDesk is a decent POS, easy to use, it gave us total solution for our onsite cell phone repair busines, Especially keep updating customers with ON MY WAY email/sms and sending them technician’s location in real time. Pros I really like RepairDesk POS b/c can be used on smart phones and iPads anywhere anytime! and the best customer support!! Cons At the moment we don’t have any issues with RepairDesk POS software we really love it!! Alternatives considered [RepairQ](https://www.capterra.com/p/158385/RepairQ/)[MyGadgetRepair](https://www.capterra.com/p/170715/mygadgetrepairs/) Reason for choosing RepairDesk Price, easy to use, a lot of integration options .. Switched from [Repair Spots](https://www.capterra.com/p/174055/Repair-Spots/) RepairDesk gave us total solution with a lot of important integration! Review Source BD Brian D. Owner Retail Used the software for: 2+ years ### "Awesome Software" January 17, 2020 5.0 Amazing Pros Easy to use software, it was amazing to use Cons As of today I have not found any cons about repair desk Review Source Response from RepairDesk February 10, 2020 Hi Brian, Thanks for the great review. We really hope RepairDesk has helped you out immensely in streamlining your repair store tasks. It was our aim to make our software as easy-to-use and convenient for our users, and we're really happy to learn that that's what stood out for you. Thank you for being amazing! Similar Products Featured