# Page 8 | RepairDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is RepairDesk the right Computer Repair Shop solution for you? Explore 244 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146659/RepairDesk/reviews --- RepairDesk 4.7 (244) [View alternatives](https://www.capterra.com/p/146659/RepairDesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 25th, 2026 # Page 8 - Reviews of RepairDesk ## Showing most helpful reviews Showing 176-200 of 244 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Senior Technician Consumer Electronics Used the software for: Less than 6 months ### "In the works " August 1, 2018 3.0 They don't follow up on there live appointments Pros Labeling and inventory Employee management Cost Customer portal Cons Adding inventory is a difficult process. Review Source Response from RepairDesk August 2, 2018 Hi, Thank you for submitting a review. We appreciate your feedback and will definitely be looking into the improvements you have suggested. Regards, RepairDesk ZA Zina A. Sales and Marketing manager Wireless Used the software for: 6-12 months ### "POS review" August 6, 2018 5.0 Pros User friendly across all our devices and can be used on multiple units simultaneously. Cons Initially having issue with invoice size when printing, but that’s all under control now and running smoothly. Review Source Response from RepairDesk August 8, 2018 Thank you for being an awesome customer Zina & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We hope to have a lasting relationship with you. LS Louis S. Owner Retail Used the software for: I used a free trial ### "Has the features you need, wish we found this earlier" February 12, 2019 4.0 Pros The software is loaded with features, we are working on a migration from our existing system which is a huge burden, I wish we found this years ago and were already integrated. Cons None at this time, they have an array of technical features that a basic user would have difficulty with integration Review Source Response from RepairDesk February 13, 2019 Hi Louis, thank you for your review! We're really glad to have you on board and are ready to assist you with whatever you need. You can check in with our support team anytime for help on migration and other tools, and we'll make sure that your transition is as smooth as possible. We're really excited to have you over and look forward to catering to your needs as our relationship develops. Thanks again for your patronage, you're awesome! WS Wayne S. Director Airlines/Aviation Used the software for: 6-12 months ### "Repair Desk" November 23, 2020 5.0 very happy with the package Pros Easy to use, very flexible. Keeps track of all my repairs. 1 stop solution. Cons I havnt spent enough time with the software, its very powerful. Review Source AC Alejandro C. owner Wireless Used the software for: 6-12 months ### "Not user frendly" August 3, 2018 3.0 neutral Pros the price has some of the stuff that i need Cons the complication of finding a ticket or invoice Review Source Response from RepairDesk August 8, 2018 Thank you for your valuable feedback Alejandro. We are happy that you are satisfied with RepairDesk and aim to make the system even easier, user-friendly and more convenient for you. Our development and customer support team are working rigorously and smooth operations on your end are our main priority. Your concern regarding ticket/invoice has been marked in our priority list & we'll work on it soon. We hope to have a lasting relationship with you. MD Mohamed D. Owner Consumer Electronics Used the software for: 6-12 months ### "Awesome app" November 13, 2020 5.0 Pros Easy to use dashboard. And it gives you complete overview of your business performance on daily bases. Cons Start a shift in other to enter expenses. Review Source KM Kevin M. janitor Consumer Electronics Used the software for: Less than 6 months ### "<3 Repair desk" November 17, 2020 5.0 Pros The staff/ support is great. Very good people to talk to and very helpful. Pretty seamless and easy to use Cons Repair tracker doesnt do anything for my customer other than let them know its here and in progress... they already know that. It would be more helpful if i can tell them what is going on or where the part is for the specail order via tracking number. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) I needed to manage my influx of new business. Review Source CS Christopher S. Owner Used the software for: Less than 6 months ### "Very easy to use. Setup is easy as well." July 18, 2017 5.0 Pros What I like most is the integration with square. By far the best feature in my opinion. It makes it so much easier to take payments Cons Doesn't have an option for me to order parts with injured Gadgets yet however it's not a deal breaker . Also in order to take a payment with square I have to create the ticket, then create in invoice for that ticket as well. One less step of the process would be nice. Review Source Response from RepairDesk August 8, 2018 Thank you for being an awesome customer Christopher & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. Good News! You can now order parts from Injured Gadgets. Also, we have marked your suggestions and will work on it soon. We hope to have a lasting relationship with you. MV Michael V. Manager Retail Used the software for: Less than 6 months ### "User created review. Highly Satisfied " November 25, 2020 5.0 I love it. It has made my day to day tasks more easily managed. Pros The ease of use of the software as well as the back-end support had an issue arose as well as the integration between the top suppliers for parts needed. Those \[SENSITIVE CONTENT HIDDEN\] guys make it worth it as well!!!! Cons Honestly nothing. It has been overall a great software that has made my life SO MUCH EASIER!! Review Source AF Andrew F. Managing Director Used the software for: ### "Fantastic Mobile Repair Software" May 12, 2016 5.0 Was previously using just a retail POS. When I come across RepairDesk, it combined and streamlined about 3 separate systems I was using, plus more! Has made it so much easier to manage inventory, and track the cost of each repair. I can now also see how much time I am spending on each repair. The support received is fantastic as well. I found a small bug in one of the reports and it was fixed within the hour. They are always a quick email away for any questions you may have and respond promptly! Recommend for even the small repair shops like me, but looks like we will easily be able to scale our business with this software! Review Source Response from RepairDesk August 8, 2018 Thank you for being an awesome customer Andrew & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We hope to have a lasting relationship with you. GJ George J. Owner Wireless Used the software for: Less than 6 months ### "Happy Customer " July 30, 2020 5.0 Very happy so far. Customer support is the best. Very very good customer service Pros I like pretty much everything that the software offers. Not sure if I will use every feature but what I use is great for me Cons Printer integration hasn’t been stable. Also for a while it was not staying secure until it got resolved by customer support Review Source Response from RepairDesk August 6, 2020 Hey George, Thanks for the awesome review. We're really glad to know you've been enjoying our software. It's got a lot of features in it, and we're sure that if you ever find the need for something, RepairDesk will have it. Our team is continuing to work on the software (especially the printer integrations), and we hope to amaze you even more in the future. AJ Alex J. CEO Consumer Electronics Used the software for: Less than 6 months ### "Serious repair stores need this " November 19, 2020 5.0 Great Pros Support support and support. Makes life easy Cons Nothing is perfect in this world but RepairDesk comes close for repair stores. Anything that we don’t like they update it and make it such that we like it. Alternatives considered [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Review Source KT Kaileen T. Admin Telecommunications Used the software for: 6-12 months ### "Love it!" November 24, 2020 5.0 Pros Ease of use, customer service is always so helpful Cons Sometimes it is down or glitches, no other problems Review Source MGS Md. Giousuddin S. Owner Information Technology and Services Used the software for: 6-12 months ### "Good and must use application " November 27, 2020 5.0 Well and cool Pros It’s developers always try best for the end users Cons Very user friendly and caring what users need Review Source BS BILL S. Used the software for: ### "Program is in its early stages and pleasant to use but find it slow." October 21, 2015 3.0 the program is easy to set up, i only use the accessories sales option at the moment as i already have a tracking system on my site that works well for me i don't feel that its ready for my business at this stage or i m not ready for it. reporting still needs work and needs to be able to display statements for account customers also need to be able to enter date on start of invoice overall i like the program and cant wait until it gets faster and ready for corporate accounts WELL DONE guys Review Source Response from RepairDesk August 8, 2018 Thank you for being an awesome customer Giannis & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. If you have any particular concerns, you can report them to us on Github (https://github.com/Repair-DeskPOS/RepairDesk-BUGS-IMPROVEMENTS/issues) and we will look into them as soon as possible. You can also contact our support team for assistance. We hope to have a lasting relationship with you. TA Terrance A. Owner Used the software for: Less than 6 months ### "Awesome tool to manage my business!" July 11, 2017 5.0 I'm way more organized. Pros I consolidated 3 applications I was using down to just one. My business is growing in leaps and bounds and RepairDesk had a lot to do with that. Cons iOS app is not as robust as website. It is however helpful for mobile repairs, it doesn't have all the functionality that I enjoy from when I, in the office. Review Source Response from RepairDesk August 8, 2018 Thank you for being an awesome customer Terrance & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We have marked your suggestion for iOS app and will work on it soon. We hope to have a lasting relationship with you. CD Chris D. Lead Tech Telecommunications Used the software for: Less than 6 months ### "Great sales system and even better customer support!" February 11, 2019 4.0 Pros I love the fact that everything is web based. I am able to add repair tasks, edit things, start a purchase order, any other things from anywhere! Also, the entire customer support team is outstanding! Cons Some features seem to be tucked away deep and hard to find. I was unable to find where to add colours for devices without first having to contact the support team. Review Source Response from RepairDesk February 13, 2019 Hi Chris, thanks so much for your review and feedback! Our support team really appreciates your praise for them & they couldn't be happier to help you out with your needs. Our software certainly is pretty technical and we're always looking to make improvements to it, so if you have any suggestions, be sure to send them our way & we'll add them to our future plans. Thanks again for the love! iM ivan M. manager Consumer Electronics Used the software for: Less than 6 months ### "Support is amazing" November 5, 2020 5.0 Pros It changes everything once you start using the software combined with hardware Cons It's a bit hard to start using it but once its set up it's all good. Review Source TA Theodore A. Owner Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Customer Support is AMAZING" November 17, 2020 5.0 Pros The product has helped us with our daily business and the customer support is amazing! \[SENSITIVE CONTENT HIDDEN\] is the real deal!! Give her a raise \[SENSITIVE CONTENT HIDDEN\]! Cons We are new to the software. We do not have any dislikes yet. We had trouble hooking up our hardware but \[SENSITIVE CONTENT HIDDEN\] knocked it out in 30 seconds. Review Source PS Paul S. Director Used the software for: ### "We found the perfect solution..." January 25, 2016 4.0 Repair Desk has such a comprehensive range of features it would be hard to imagine running the day to day business operations without it now. The team have thought of everything we needed to manage and are constantly adding new useful features we hadn't thought of! What we find particularly good about RepairDesk is the instant communication we have with Usman & the development team - they are always there when we have a query The platform is so intuitive we can teach a new member of staff how to greet clients and book jobs within minutes - that's invaluable. We would highly recommend RepairDesk - although armed with this solution we feel it gives us a competitive edge over local competition :) Review Source Response from RepairDesk August 8, 2018 Thank you for being an awesome customer Paul & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We hope to have a lasting relationship with you. AM Akash M. Director Used the software for: ### "Easy to use forget paperwork!" October 20, 2015 5.0 I'm a small independent repair shop who used to hand write every invoice from a pre printed sheet. Looking for business invoices and anything that needed referring was a pain as months went past. I was looking for a bit of software to take the pain staking taking of writing the invoices out plus all the downtime with it, I found repair desk and was very impressed by the initial look and feel. After having a chat with usman the founder and signing up I found that it was feature full and hardly anything was left out regarding mobile phone repair. I can recommend to all repair shops like mine. Saves the time for different systems! Review Source Response from RepairDesk August 8, 2018 Thank you for being an awesome customer Akash & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We appreciate your constant support and hope to have a lasting relationship with you. aV aakash V. Director Telecommunications Used the software for: Less than 6 months ### "This POS software is UNBEATABLE" February 16, 2019 5.0 Pros The way this software seamlessly connects all the channels of sales is amazing. Cons there is little inconvenience when it comes to printing receipts. there is a lad of 4-5 second when printing occurs through google print. if you do it manually then there are 7-8 clicks before it prints receipt. Review Source Response from RepairDesk March 21, 2019 Hi Aakash, Thank you for your amazing words. Your review is just as unbeatable as RepairDesk! We're always working on improving our systems for our customers, and our support team is ready to help you out with whatever issues you're facing. If there's anything that you're having trouble with, you can always contact them with your issue and we'll make sure to look into it so it troubles you no more! nK nicholas K. owner Consumer Electronics Used the software for: Less than 6 months ### "repairdesk device md" August 3, 2018 5.0 Pros i love that i can use it as a app on my ipad Cons how challenging it is to do inventory. cant view reports daily and it wont let me open a drawer Review Source Response from RepairDesk August 8, 2018 Thank you for your valuable feedback Nicholas. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. If you have any particular concerns,you can report them to us on Github (https://github.com/Repair-DeskPOS/RepairDesk-BUGS-IMPROVEMENTS/issues) and we will look into them as soon as possible. You can also contact our support team for assistance. We hope to have a lasting relationship with you. JW Jonathan W. Owner Information Technology and Services Used the software for: Less than 6 months ### "LOVE LOVE LOVE!" July 11, 2016 5.0 Switched from Premier Wireless and although this software is simpler, all my needs were QUICKLY added and it helps us keep better track of our business. I've improved in many ways using this software. Pros Beautiful. Does a lot of the work for you. Fast tech support that listens and is always ready to help. Generous as well. Cons Can't really say there's anything,... Review Source Response from RepairDesk August 8, 2018 Thank you for being an awesome customer White & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We hope to have a lasting relationship with you. Indira A. MD Marketing and Advertising Used the software for: 6-12 months ### "Synchronized Repair " February 23, 2023 5.0 Pros 1\. Accurate and timely ticket management.2. Provides virtual support help on time. Cons Increase free trial features to allow for better testing. Review Source Similar Products Featured