# Page 9 | RepairDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is RepairDesk the right Computer Repair Shop solution for you? Explore 244 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146659/RepairDesk/reviews --- RepairDesk 4.7 (244) [View alternatives](https://www.capterra.com/p/146659/RepairDesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 25th, 2026 # Page 9 - Reviews of RepairDesk ## Showing most helpful reviews Showing 201-225 of 244 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RP Rayce P. Owner Computer Hardware Used the software for: Less than 6 months ### "Repair desk review " July 31, 2018 5.0 Pros The ticket system. Printing labels. Customer service Cons Not everything connects. Should be able to add a buy back to a ticket or invoice. Difficult process setting up RepairDesk Review Source Response from RepairDesk August 2, 2018 Thank you for your valuable feedback Rayce. Although we would love to be perfect, unfortunately sometimes problems do exist. However, we assure you that our development & QA team is hard at work to make the experience easier for you. Can you please tell me where you are having connection issues so I can report the problem? I will definitely recommend the buy-back option for a ticket or an invoice to our product team and hopefully we will have a solution for you soon. Regards, RepairDesk MS Michael S. Owner Used the software for: ### "Excellence in the making!!" March 8, 2016 5.0 For a while we have looked for a great pos for our locations. We were having trouble with inventory and customer relations. Using repair desk has made it vital to our success. With inventory tracking and customer management I can now focus on other things that need to be done. The interface is really simple and it even links to your current website so customers can track repairs and create orders. Usman has been there every step of the way. Even when its inconvenient for him. This makes repair desk stand out from the rest and we appreciate everything! Great Job Repair Desk! Review Source Response from RepairDesk August 8, 2018 Thank you for being an awesome customer Michael & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We hope to have a lasting relationship with you. TG Ted G. Owner Used the software for: ### "Exceptional Service and Support" October 29, 2015 5.0 Usman and his team provide exceptional support and training for the system. I have tested and used three widely recognized POS CRM systems over the last 6 years and I have never had support and direct contact with the developer like this EVER. I have been communicating with and requesting details functions and Usman has been personally available. The system is pure simple and thorough. These guys build the system for businesses just like mine, I could not leave a review good enough to reflect my approval. 5 stars all the way. Review Source Response from RepairDesk August 8, 2018 Thank you for being an awesome customer Ted & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We appreciate your constant support and hope to have a lasting relationship with you. JD Jaresha D. Owner Information Technology and Services Used the software for: Less than 6 months ### "Repair Desk Is the best" April 29, 2021 5.0 Its saving me time from having to switch to different softwares for invoicing. Pros I loved that I am able to do everything for my business out of the software, and that is very user friendly. Cons There is nothing that I don't like about repair desk Review Source kM kARTAL M. Director Information Technology and Services Used the software for: I used a free trial ### "BEST SOFTWARE" July 31, 2018 5.0 EXCELLENT Pros THE EASE OF USE AND FUNCTIONALITY ON HOW TO GUIDE AROUND THE SETUP AND USE Cons HAVENT FOUND ANYTHING AS YET BUT I REALLY DONT THINK I WILL Review Source Response from RepairDesk August 3, 2018 Thank you Kartal for your valuable feedback. We are happy that you are satisfied with RepairDesk and aim to make the system even easier and more convenient for you. Our development and customer support team are working rigourously and smooth operations on your end are our main priority. We have exciting new features and updates coming up that will make RepairDesk even more worth your while. We hope to have a lasting relationship with you. Regards, RepairDesk kH kurt H. owner/operator Used the software for: Less than 6 months ### "easy to use, productivity increase" January 16, 2018 5.0 Pros the user interface is easy to use and makes repairs faster and organised. we moved from repairshopr and repair desk is faster, easier to navigate and easier to setup Cons having to learn a new system was a bit painful but luckily they have lots of support like the knowledge base and members to talk to Review Source Response from RepairDesk January 18, 2018 Thank you Kurt for using RepairDesk. It is great to hear that you liked the software. If you have any query, please feel free to contact us via live chat or call and we will try our best to solve it, because customer satisfaction is our top most priority. Have a great day! CH Colby H. Used the software for: ### "Mobile Cell Phone Repair owner " January 10, 2017 5.0 I will never use another program. The team here primarily stop what they are doing to help you with your problem. This has to be the best service repair shop program ever. Pros User-Friendly Cons It does not work with square pos Review Source Response from RepairDesk August 8, 2018 Thank you for being an awesome customer Colby & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. If you have any particular concerns for Square, you can report them to us on Github (https://github.com/Repair-DeskPOS/RepairDesk-BUGS-IMPROVEMENTS/issues) and we will look into them as soon as possible. You can also contact our support team for assistance. We hope to have a lasting relationship with you. DW Darkese W. Manager Retail Used the software for: Less than 6 months ### "Great Customer Service" November 17, 2020 5.0 Great Pros The transparency of the representative and her deliberate approach to getting me the help that I needed. Cons I do not have any cons. The experience was great. Review Source JJ Justin J. Used the software for: Less than 6 months ### "this is the best software available on the market for managing electronic repair shop " August 12, 2016 5.0 Repair desk give me an edge over the competition cause now my shop look more professional, it makes it easier to handle my inventory, my invoices and to manage my time and work. More importantly it give me an idea about what's work and what doesn't. And the fact that the software is updated regularly with new improvement makes it even more appealing. Pros The analytic tool (report generator) Cons some functions need to be password protected Review Source Response from RepairDesk August 8, 2018 Thank you for being an awesome customer Justin & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. If you have any particular concerns, you can report them to us on Github (https://github.com/Repair-DeskPOS/RepairDesk-BUGS-IMPROVEMENTS/issues) and we will look into them as soon as possible. You can also contact our support team for assistance. We hope to have a lasting relationship with you. SA Sabri A. Cellphone repair shop Computer Hardware Used the software for: Less than 6 months ### "Repair Desk is a very helpful software" July 31, 2018 5.0 Very easy to use and whenever I need help I call customer service and they are very helpful Pros If you’re looking for a software that is so simple and easy to use and track all your sells and inventory then you have to get ReapirDesk software Cons I can’t find any problems with the software it’s very good and simple Review Source Response from RepairDesk August 2, 2018 Thank you Sabri Abdullah for submitting a review. We are happy that you are satisfied with RepairDesk and we aim to continue to provide you with excellent service and useful features. Regards, RepairDesk VC Van C. Senior Tech Used the software for: ### "The best option in the range" January 20, 2016 5.0 We've been trying a few systems for out repair business and Repair Desk even though very new system but on the very right track. It looks like the team has been doing their home work to intergrade good feature into this system. We have POS with most of important functions, Inventory, Payroll, and of course Ticket system. And yet they are still working hard to build more functions. Don't pass on this one, give it a try and you will say for yourself. Review Source Response from RepairDesk August 8, 2018 Thank you for being an awesome customer Van & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We hope to have a lasting relationship with you. TG Tyler G. SEO Consumer Electronics Used the software for: Less than 6 months ### "The BEST POS System!" April 29, 2021 5.0 Have been happy Pros Repairdesk offers simple and straightforward servicing for repair shops Cons theres nothing ive really disliked thus far Review Source AN Arno N. Used the software for: ### "Locked out of the system" September 29, 2016 5.0 I love the software, however one very important thing to remember is you do not own it. I paid immedialtely for this software since I liked it and skipped the trial. Without asking my contract was set to a trial. After a month working with it, we were just locked out without getting a clear notification, now waiting for them to contact back and customer waiting in line and I cannot invoice. Thinking of going back to my own hosted system that I cantrol myself as getting locked out while you already paid is rediculous. So if you depend on your system like it do, reconsider this! Review Source Response from RepairDesk August 8, 2018 Thank you Arno for your valuable feedback. We apologize for the problem you experienced. We have recorded your issue and our support team will contact you as soon as possible. We hope to have a lasting relationship with you. JC Jack C. Manager Used the software for: ### "A must have software for mobile repair shop." October 20, 2015 5.0 I've tried a few softwares but found Repairdesk is so far the best choice for my mobile phone repair business. It's easy to use and straight forward, especially for someone like me want to book in customer quickly and watch the work flow from home. I give it 5 star even it still needs some improvements, their customer support is great, always there and listen to what customer suggest. Review Source Response from RepairDesk August 8, 2018 Thank you for being an awesome customer Jack & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We appreciate your constant support and hope to have a lasting relationship with you. rM ray M. owner Used the software for: Less than 6 months ### "i have a great experience with repair desk the support staff has been excellent in helping with all our problems" January 25, 2018 5.0 Pros excellent customer service fahad has help us in every aspect in getting our account up and ready he is a excellent account manager Review Source Response from RepairDesk August 8, 2018 Thank you for being an awesome customer Ray & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We hope to have a lasting relationship with you. TM Tim M. Used the software for: ### "Excellent Tool " November 15, 2016 5.0 Repair desk is an excellent point of sale software for any repair shop from single user to enterprise level . The back up an support is second to none for service outstanding experience Would highly recommend . Pros Features Cons Some features when you pay other clients benefit on your ideas and thoughts which can be good and bad depends on thier thoughts and input I suppose Review Source Response from RepairDesk August 8, 2018 Thank you for being an awesome customer Mason & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We hope to have a lasting relationship with you. iM ian M. Director Used the software for: ### "10/10" January 17, 2016 5.0 After looking around for POS software to run with this type of business I decided to give it a try. There were a few glitches at first but after emailing a quick response was always received. I even got telephone calls to see how thing were progressing. Different features are always being added after suggestions. I can only see this getting bbetter over time Review Source Response from RepairDesk August 8, 2018 Thank you for being an awesome customer Ian & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We appreciate your constant support and hope to have a lasting relationship with you. TS Tirath S. Telecommunications Used the software for: Less than 6 months ### "Super fast software for phone repair shops " July 5, 2016 5.0 I am using this software from few months for my repair shop and love it You can save all work,send email to customer or text Review Source Response from RepairDesk August 8, 2018 Thank you for being an awesome customer Tiranth & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We hope to have a lasting relationship with you. RP Raj P. Director Used the software for: ### "Excellent Platform to Run Big and Small business " January 24, 2016 5.0 I am using this software from last 6 months at our both store in Australia. Very happy with idea and Modules of this software. This software is great for small and large scale business. Customer service excellent . Can give more STAR to Repair Desk software and their TEAM if i Could........ Great Job... Keep it up...\*\*\*\*\*\*\*\*\*\*\*\*\*\* Review Source Response from RepairDesk August 8, 2018 Thank you for being an awesome customer Raj & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We appreciate your constant support and hope to have a lasting relationship with you. DA Dane A. Owner Used the software for: ### "Repairdesk is no. 1" November 16, 2015 5.0 I'm about to pay for my subscription this morning and start using repairdesk for the shop. I've trialled it and love it. I've used repairshoppr and also repairiq but both are confusing. I showed my repair techs repairdesk and they instantly feel in love with it. I'm really looking forward to the iPad app Review Source Response from RepairDesk August 8, 2018 Thank you for being an awesome customer Armour & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We appreciate your constant support and hope to have a lasting relationship with you. GM Gabriel M. Phone tech wizard. Used the software for: ### "Best software for mobile repair businesses " November 5, 2015 5.0 I'm so happy these guys found me. Their software is simple and easy to use with a lot of great features. Cusyomer service is outstanding, always replies in seconds. I'll keep using this software because it's simply the best there is. I highly recommend it to anyone tuning a phone repair business. Review Source Response from RepairDesk August 8, 2018 Thank you for being an awesome customer Gabriel & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We appreciate your constant support and hope to have a lasting relationship with you. MS Mauro S. CEO Used the software for: ### "BEST OF THE BEST" May 13, 2016 5.0 New on the iphone/pc repair market? if yes or not, this is the best POS software you can find out there, very friendly, complete, and constantly update that let you work in harmony... The customer service is awesome, Usman and his staff response is very fast and resolve your problems in short time... i recommend it 100% Review Source Response from RepairDesk August 8, 2018 Thank you for being an awesome customer Mauro & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We hope to have a lasting relationship with you. sD shahab D. Director Used the software for: ### "Great POs for repair shops!" April 21, 2016 5.0 We have been using RepairDesk for the last few months and I am really happy with everything. I really recommend it to whoever have a repair shop and wants to control everything without any hassle. Greate customer support and new feature development too. Review Source Response from RepairDesk August 8, 2018 Thank you for being an awesome customer Shahab & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We hope to have a lasting relationship with you. SH Sylvester H. CEO Used the software for: ### "One of the first users...." February 7, 2016 5.0 I've been using this product basically from launch and it has steadily come a long way. It runs our business effectively and professionally. The intergration with our web site via wix is handy and well thought out. Review Source Response from RepairDesk August 8, 2018 Thank you for being an awesome customer Halasz & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We appreciate your constant support and hope to have a lasting relationship with you. TW Tia W. Used the software for: ### "Excellent Software for Repair Shops" January 13, 2016 5.0 Easy to use and always adding new features. Excellent customer services. Top Notch Company to work with. I tested many different software platforms and this one was by far the easiest for my staff to use with the most features. Review Source Response from RepairDesk August 8, 2018 Thank you for being an awesome customer Tia & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We hope to have a lasting relationship with you. Similar Products Featured