--- title: "PaySimple Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is PaySimple the right Payment Processing solution for you? Explore 298 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/146664/PaySimple/reviews/" page_type: "reviews" language: "en" --- PaySimple 4.5 (298) [View alternatives](https://www.capterra.com/p/146664/PaySimple/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of PaySimple Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews Aastha G Process associateOutsourcing/Offshoring, 10,001+ employeesUsed the software for: Less than 6 months. “The robust reporting features provide clear insights into revenue trends and customer payments, enhancing financial management.“ July 5, 2024 MG Mel G Office ManagerStaffing and Recruiting, 51 - 200 employeesUsed the software for: More than 2 years. “It times you out even while on the screen working and sometimes you aren't even notified that you are about to time out and if haven't been given that message and press send invoice, it doesn't save any of your work and you have to start over.“ January 14, 2026 MV Monica V OwnerChild Day Care Services, 2 - 10 employeesUsed the software for: 6-12 months. “Please note that the positive reviews on here are several years old, when they were probably under other ownership.“ October 1, 2024 MV Monica V OwnerChild Day Care Services, 2 - 10 employeesUsed the software for: 6-12 months. “Sadly, this is the state of affairs when larger companies acquire a bunch of smaller ones and bundle them together with services as a way to charge multiple fees from multiple vendors.“ October 1, 2024 AR Alec R OwnerRecreational Facilities and Services, 2 - 10 employeesUsed the software for: 1-2 years. “It was simple, easy, and non-stressful.“ April 14, 2025 MV Monica V OwnerChild Day Care Services, 2 - 10 employeesUsed the software for: 6-12 months. “After four (4) unanswered emails over the month, we put a charge dispute in with the bank and immediately received notice that our service was disabled.“ October 1, 2024 Joseph M Senior EngineerCivil Engineering, 201 - 500 employeesUsed the software for: More than 2 years. “I heartily endorse PaySimple to any company searching for a complete payment system that integrates convenience, security, and reliability.“ May 19, 2023 MV Monica V OwnerChild Day Care Services, 2 - 10 employeesUsed the software for: 6-12 months. “It's complete unresponsive to emails, there are no chat options, and the phone tree is...well, a phone tree. As others have mentioned, the pricing is higher than similar services, and not transparent.“ October 1, 2024 ## Showing most helpful reviews Showing 1-25 of 298 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Joseph M. Senior Engineer Civil Engineering Used the software for: 2+ years ### "Agrxis Review on PaySimple" May 19, 2023 5.0 I have had a wonderful overall PaySimple experience. I need a payment system that is both dependable and effective for my business, and PaySimple meets both requirements. I find it simple to create and manage invoices, handle online payments, and keep track of transactions thanks to the platform's user-friendly design. The detailed reporting and analytics tools offer insightful data on the financial health of my company. Additionally, knowing that PaySimple is committed to data security gives me confidence that my customers' private information is well-protected. Every time I've had a query or required help, the customer support staff has been accommodating and supportive. My billing and payment procedures have been significantly simplified using PaySimple, saving me time and effort. I heartily endorse PaySimple to any company searching for a complete payment system that integrates convenience, security, and reliability. Pros I adore PaySimple for their all-inclusive payment solution, which has completely changed how my firm operates. The seamless integration of payment processing, online invoicing, and reporting is one of the unique aspects I like most. I can accept a variety of payment options, such as credit cards and electronic payments, with PaySimple, making it convenient for my consumers and increasing my revenue streams. I am able to keep up a polished and effective billing process because to the platform's user-friendly design, which makes it simple to create and send professional invoices. Furthermore, PaySimple's extensive reporting and analytics tools give me important insights into the financial status of my company, empowering me to decide wisely and improve my operations. Cons Even though my whole experience with PaySimple has been great, the pricing structure would be the thing I dislike the least. I discovered that PaySimple's pricing plans can be a little on the expensive side compared to some other providers of payment solution because I am always mindful of minimizing my spending as a small business owner. Although the platform has great features and functionality, the price may be an issue for companies with tight budgets. Review Source SV Susie V. Office Manager Information Technology and Services Used the software for: 2+ years ### "Love it!" September 8, 2021 5.0 Excellent! Pros It's functionality and ease of use for me and our customers. Our account rep, \[SENSITIVE CONTENT\] is awesome! Cons I'd like the transaction reports to be editable so I can select the order they appear from left to right. Whis way I can keep all my filters but not scroll to the right to see the payment info I am looking for. Reason for choosing PaySimple price and the ability to personalize and brand our online payment portal for customers Review Source KW Kenneth W. President Civil Engineering Used the software for: 2+ years ### "My Review" September 13, 2021 2.0 I would not choose this software or recommend it unless the above two things are fixed. Pros Easy to use for invoicing and the customers don't seem to have a problem with using it. Cons After creating a customer and then rebilling that customer several instances of their name comes up. There should be just one name that comes up. This is annoying. Also as mentioned above the ACH payments are combined and when my bank feed gets it i don't know which payments were combined. In the Reports show how the payments were combined and paid. This is important and would save me hours of time. Review Source MI Michaela I. Business Manager Medical Devices Used the software for: Less than 6 months ### "10 out of 10" September 3, 2021 5.0 We really needed a more secure way to store customer cc information and PaySimple has a beautiful system for that. It has really been a time saver having recurring billing plans set up as many of our customers are on a monthly subscription plan. Overall 10/10, I have greatly appreciated this service and its functionality. Pros I have been very impressed with the ease of set up. We were set up and fully using this system within 4 days. I appreciate the quick glance reports that are found on the homepage, that indicate the our monthly sales as compared to the previous month. Cons I feel like refunding partial amounts is more deeply hidden in the platform than I expected it to be. (however, when I did have a question about how to do a partial refund/credit, I was pleasantly surprised at how quickly I received a comprehensive answer.) Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) We still use Shopify as our invoicing service but having a secure way to store cc info for our clients and set up recurring billing was huge for us. Review Source CM Chris M. Founder Non-Profit Organization Management Used the software for: 6-12 months ### "Fully functional service with easy to use API, well documented and easy to integrate" September 17, 2021 5.0 Nothing but the best! I have worked with other payment providers and PaySimple is far superior to the rest. Pros From the first discovery call to my full implementation of the software, the PaySimple team was there with full support and always available to make my implementation as smooth as possible. Cons Nothing at all. I have found on flaws with the solution. Switched from [Pushpay](https://www.capterra.com/p/142580/Pushpay/) Not happy with the Pushpay fees or overall level of service. Review Source KO Ken O. Manager Real Estate Used the software for: 6-12 months ### "Okay Replacement for Quickbooks Online ACH functionality." September 8, 2021 4.0 Very hard time getting clearing house established. The first transaction was a large security / first / last month's rent. It took 2 weeks to FINALLY get the funds released from the clearing house. I also had not realized the extra fees charged by PaySimple for the larger transaction over 5K so was surprised there and will bill future large bills directly from QBO. Since that poor start, monthly payments have gone smoothly other than having to manually enter rent invoices for each apartment in PaySimple every month and still needing to generate monthly (unsent) invoices in QBO as the the invoices generated on PaySimple to not transfer over to QBO. Pros It saved me >$50 per month in a real estate setting with multiple tenants each paying >1K per month Cons 1) There are no ways to set up automatic recurring monthly invoices. You need to duplicate existing invoices manually and change the dates. 2) If multiple payments transfer on a single day, QBO gets confused and you have to manually track down which ones paid. Reason for choosing PaySimple Paysimple was the cheapest for the payment patterns of our tenants. Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) This saved ~50/month from QBO, but it's more work matching deposits and manually creating invoices.... Review Source MS Miranda S. Accountant Accounting Used the software for: 1-2 years ### "I like it !" September 7, 2021 5.0 Pros The software has helped reduce losses. This year will be my first 0 loss/collections accounts year. :D The processing is quick & accurate & worth the cost. Customer service is always super friendly. Cons I don't really have any complaints about this product. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing PaySimple Initially, when I did the math I believe PaySimple had a better rate on processing payments. Review Source CM Charles M. Mental Performance Consultant Health, Wellness and Fitness Used the software for: Less than 6 months ### "PaySimple 101" January 23, 2023 4.0 My overall experience has been great but PaySimple wasn't a necessity for my company so I stopped paying for it after 6 months. Pros PaySimple made it really easy for me to bill and to send my invoices to my clients. I love how it automatically generates my invoice once the template is built. Its a very efficient and time saving software! Cons Not everyone knows PaySimple in my organization and with my clientele. They are used to software like quickbooks and paypal for payments which could be a problem at times. Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/)[QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing PaySimple Free trial and benefits that fitted my organization Review Source SB Seth B. owner operator Health, Wellness and Fitness Used the software for: 2+ years ### "overall very good." September 18, 2021 5.0 very very positive. Pros It helped me grow into automated and mostly electronic commerce. Cons Batch fees and overall price of product were overkill for the size and current operating model of my business Reason for choosing PaySimple I had selected different club access hardware that did not require integrated billing. Review Source Stacey S. Dance Instructor Consumer Services Used the software for: 2+ years ### "PaySimple is just that-Simple! " December 19, 2018 5.0 Pros It is so simple to use and train people on. The customer service is out of this world. I needed help with a customer payment issue that was really out of their scope of service, but they went out of their way to help me get some answers! They are also one of the only companies we have found to take electronic checks as well as credit cards. This helps us keep credit card fees down and some of our clients prefer that method of payment. Cons Their fees are on the higher end-but definitely worth it! Review Source RF Ryan F. Director of Operations & Finance Recreational Facilities and Services Used the software for: 6-12 months ### "A little pricy, but with more bells and whistles than most." September 3, 2021 4.0 Straightforward and streamlined system with few favorable card reader options that does a fantastic job for our recurrent revenue operation. Pros Recurrent billing schedules, a great POS interface, and customer databases with the ability to store multiple payment methods makes it easy and effortless for new staff to learn and repeat or subscribed customers to use contactless methods of payment. Cons The price in comparison to some of its peers stands out as disconnected from the goal of driving down per-transaction costs for smaller businesses. Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing PaySimple Corporate agreement in place Review Source SS Susan S. Player Billing Coordinator, Financials Sports Used the software for: 1-2 years ### "September 2021 PaySimple Review" September 10, 2021 5.0 PaySimple has been great for our business. Most helpful is that customer service is easily reached and very responsive. Customer service is definitely a strength in using PaySimple. Pros PaySimple makes it easy for our customers to make payment and view their accounts. It also is very user-friendly for our business administrator. The notifications of payment status allows for sucessful tracking of fees. Cons There are some features that have yet to be added. Would like to be able to delete categories without contacting the company. Trying to discover the best way to organize category items from one year to the next. Reason for choosing PaySimple Again, PaySimple employees were very responsible to our requests. Also, it seemed to be a great value for the service provided. Review Source TL Tara L. Office Manager Music Used the software for: 2+ years ### "We love PaySimple!" September 3, 2021 5.0 PaySimple is a great asset to our business. Customer service is fantastic with quick responses to question via phone and text support. Highly recomended. Pros Recurring billing is by far the most useful feature for us. In combination with the online store, our clients will register and set up their recurring billing and then it goes on until cancellation. Very easy and convenient! Cons It's a bit complicated to give partial refunds. I with this process were easier. It's nice that there is a feature where you can add a custom field for clients but this custom field is not searchable and I wish it were. Review Source TG Tracy G. Lead Billing Specialist Financial Services Used the software for: 2+ years ### "PaySimple Review-A great product" September 8, 2021 4.0 I have never had a bad experience working with PaySimple. Pros Super easy to use. If you have issues, and no time to contact via a phone call to PaySimple, using the PaySimple chat for assistance is a breeze. I like that a lot. Calling PaySimple is easy too. Cons I don't care for the calendar on recurring payments. You click in it and it will take you back to the month before or even two months before on the start date. Reason for choosing PaySimple PaySimple has been our company's product for some time. I have been working here the longest in our billing/Admin departments. When I came on in 2015 it was AcceptPay. Our company had thought of switching a couple of years ago and had me check into this. PaySimple won out hands down. Pricing is better and functionality is the easiest. Love how user friendly this product is! Review Source AB Amanda B. Office Admin Veterinary Used the software for: 1-2 years ### "Payments made easy!" September 3, 2021 5.0 Overall we love using Paysimple. The set up was easy. Adding the pay now button on our website has made my job so much easier. Pros The option to pay online by check or credit card has helped us get paid faster and the clients love it! We love that they have a choice to use a check or credit card. Cons We have not used the partial payment option yet. It seems like it would be a good idea we just have not had the chance to set it up. Review Source EM Emily M. controller Computer Software Used the software for: 2+ years ### "Overall Great Product" September 17, 2021 4.0 Customer service is very friendly and helpful, but sometimes the things I need to change are complicated/confusing and time consuming requiring multiple forms not able to complete online (change of address, limit increase requests etc). Other similar things that are convoluted--In a current situation with a customer who made a chargeback due to not recognizing our business name, and he is confused by steps required to get us non-restricted, and it's been a huge time suck for all parties, and no sign of ending. Pros Reliable, consistent and easy to use product --lots of options for customizing for your needs. Cons I did not like how it integrated with Quickbooks Online, and gave up on that after a few weeks--it was faster and more accurate for me to do on my own (trouble matching customers etc). Review Source TW Tom W. Finance Manager Legal Services Used the software for: 2+ years ### "Pros" September 8, 2021 5.0 I have only been with Harris Federal for about 6 weeks. Overall, my experience with PaySimple has been great. Pros It is easy to use and customize. Also \[SENSITIVE CONTENT\] is great. He has been really helpful in helping me learn the program and utilize it more fully. Cons There was an issue this past week with billing schedules not running as they should have. This disrupted payment plans that need to stay on schedule Review Source ML Michael L. CEO & President Computer Networking Used the software for: 2+ years ### "PaySimple review " September 3, 2021 4.0 I’ve used this service for many years. Requested better reports and reporting for all of them. It’s never been done. I have to use quickbooks in tandem as a result. Pros It’s easy to use. Repeating payments are easy to setup and process. Cons It has terrible reporting. The dashboard isn’t configurable and would be great for reports, but there is no way to edit it. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing PaySimple Quick deployment Review Source LW Libby W. Billing Admin Marketing and Advertising Used the software for: 2+ years ### "Very useful software" September 13, 2021 4.0 If i have any problems or issues customer service is always available and quick to answer. Pros Easy to set up and get clients going. Clients can also log into their account which i like. Cons Could have a more modern look, i feel like its a little outdated. Wish I could issue partial cc refunds. Alternatives considered [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Reason for choosing PaySimple Better pricing Review Source GS Gale S. Owner Design Used the software for: 2+ years ### "Crap Reseller of World Pay" September 15, 2021 1.0 Poor- check the email trail in tech support. Pros nothing- 0% Poor- check the email trail in tech support. Poor- check the email trail in tech support. Poor- check the email trail in tech support. Cons As a company, we were double billed and had to pay World Pay direct. Tech support was never correct with their trouble shooting and every time tech support said the account was active or working, IT WAS NOT. Tech1 had many clients denied billing and this was a total embarrassment resulting in loss of revenue. Reason for choosing PaySimple Poor- check the email trail in tech support. Review Source SB Sameen B. President Accounting Used the software for: 2+ years ### "Recurring Bill" September 9, 2021 5.0 My overall experience is great so far. Hopefully it remains same. Pros That we can debit our client fee anywhere without disturbing them and we are getting monthly payment on time. Cons When i complaint about bad list, it never resolve and i even do not know how my client ended up in bad list. We save account numbers then whenever we need them we can not get it from paysimple. Review Source RN Roxanne N. billing coordinator Construction Used the software for: 2+ years ### "Best decision for AR" September 3, 2021 5.0 My overall experience has been great. PaySimple has been one of the best decisions for our AR department. I have seen a positive response from our customers. Especially now after the pandemic, this is a great source to have since technology is key and a more simple way to collect. Pros It is very easy to navigate for me and our customers. Cons There is one feature I would like. Currently there are two different companies that I work for and I would like the option to be able to switch over to each companies portal without having to login each time. Review Source AG Alise G. Accountant Accounting Used the software for: 2+ years ### "PaySimple Review" September 8, 2021 5.0 Easy to use. Pros The product is easy to use and it is cost effective. Cons There is nothing so far that I do not like about this product. Reason for choosing PaySimple Ease of use and cost Review Source AS Amanda S. Office Manager Construction Used the software for: 1-2 years ### "Great Product" September 3, 2021 4.0 In general it is a good experience- we use it on a regular basis for all online payments. Pros Its an easy link for the customers to use- Cons It is impossible to find/build the reports that I need for end of the month accounting. I have to copy and paste and edit a word document in order to get the information I need. There are times we need more support from someone. Reason for choosing PaySimple Decided to try a new product Review Source EB Eric B. Owner Music Used the software for: 2+ years ### "Great product. Awesome price. Wish reports were more customizable" September 3, 2021 5.0 Pros Integration from my previous payment processor was easy, plus they easily beat the price. Cons Wish the reports feature was more broad and customizable. In addition, more functionality with customer database would be awesome. Ideally, partnering a broader reports feature with expanding database functionality would make PaySimple exponentially better. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.