# Page 12 | PaySimple Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is PaySimple the right Payment Processing solution for you? Explore 297 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146664/PaySimple/reviews --- PaySimple 4.5 (297) [View alternatives](https://www.capterra.com/p/146664/PaySimple/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 12 - Reviews of PaySimple ## Showing most helpful reviews Showing 276-297 of 297 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AG Amanda G. Staff Accountant Used the software for: ### "My company loves PaySimple. We have all of our sales rep registered!" September 17, 2015 5.0 All our reps have access so once they sign the contract they can set up a recurring payment. And then accounting just verifies it is correct. The customer receives a receipt. (It's automatic!) We get failed transaction notifications. The flow of the system is easy to use as well. And I can't forget to mention the ease of recurring payments. Review Source Response from KickServ September 17, 2015 Thanks for the positive feedback Amanda. We appreciate your business and are glad your accounting team finds our product easy to use. Feel free to reach out to our team if you ever have a question or need help: 1.800.466.0992. Thanks! SD Stacey D. Used the software for: ### "ACE Publishing Review" March 23, 2017 4.0 This is our first year using PaySimple. We have appreciated the customer service we have received from our representative. She is always quick to look for solutions to our questions. There are certain things we would like to do that would make it easier to maintain our items in the catalog and keep things organized. Entering field information was a big frustration for us. We would also like to be able to delete items off of our field options when we make a mistake on one. It would also save us a step if there were a way to export items by batch ID. Review Source IK Irving K. CEO Insurance Used the software for: 1-2 years ### "Review" September 21, 2021 4.0 Pros easy to use and good customer service and support Cons finding pay simple on the internet and other places Review Source dF drayton F. owner Mental Health Care Used the software for: 1-2 years ### "customer service " September 17, 2021 3.0 the process works however if you have a issue its an 30 minute wait for an agent to assist. not good for service. Review Source SP Shelly P. Office Manager - Chiropractic Assistant Used the software for: ### "Love this software!" September 21, 2015 5.0 Overall I think PaySimple is great! They are quick to respond when we have a question. Also, the system itself is user friendly. We use them for all our payments (monthly auto debits and in-office payments). When they do updates, they always seem to be at convenient times. :) Review Source Response from KickServ September 21, 2015 Thanks Shelly, we are glad to hear our product works so well for you and your team and that you find it user friendly -- that's certainly one of our goals! Please let us know if we can be of further assistance: 1.800.466.0992 JB Jonathan B. General Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "AWESOME. Love PAYSIMPLE" March 20, 2017 5.0 PaySimple is an Awesome company. They're fast and convenient. Easy to learn. The only suggestion that I have is to be able to provide a way to separate monthly EFT transactions from Manual Transactions. Pros I love everything. Cons none Review Source AB Amanda B. Accounting Used the software for: Less than 6 months ### "PaySimple" September 18, 2015 5.0 My company uses PaySimple, and we like the features it has to offer. All our sales rep have ease of use as well. Pros Recurring payments, automatic payment receipts, declined credit card notifications Review Source Response from KickServ September 22, 2015 Thank you for the review and feedback on our product. We appreciate your business and are glad to hear your sales reps find our product easy to use. We are always available to help, so please feel free to contact us if we can be of further service: 800.466.0992. JE Jaretta E. Used the software for: ### "PaySimple is exactly as the name suggests- SIMPLE!" July 21, 2015 5.0 I am very new at using a processor for payments and PaySimple has made the entire experience a positive one. From the customer service to seminars and the resources available to the business- everything is amazing! Review Source Response from KickServ July 21, 2015 Thank you for the review Jaretta. We are happy to hear you are having a positive experience with our product and team. Feel free to contact us at 800.466.0992 if you have any questions or if we can be of further help in growing your business! JT Jeremy T. Owner Consumer Services Used the software for: Less than 6 months ### "So far so good" April 14, 2017 4.0 I started using PaySimple a few months ago. Thus far I have had no issues. They set me up with my merchant account and I have has no issues with transactions at this point. They do what they said with little intervention from me. Pros Ease of use. Even with the PCI compliance they were provided helpful information to get me through it. Cons None at this time. Review Source dS daniel S. owner Retail Used the software for: Less than 6 months ### "Paysimple Good Customer Service but with some other issues" May 21, 2019 5.0 Pros \-Works with multiple merchant providers -Ease of use -Customer Database for recurring billing -Great reporting functionality Cons \-Customer Service Hours -Issues generally take a long time to resolve -High Fees & Hidden Fees -Has issues with customers that have complex billing situations Review Source hsS harmandeep singh S. Graduate Assistant Primary/Secondary Education Used the software for: 1-2 years ### "PaySimple Pro review!" December 15, 2017 3.0 Pros Ease of use, functionality, ability to generate reports, notices when recurring billing customers have cards that are about to expire. Cons Too long of a checkout process for online sales. I need to pay for Shopify in order to make the online buying process easier on potential introductory and trial members. Review Source MT Mark T. Project Manager Construction Used the software for: Less than 6 months ### "Really bad support" September 13, 2021 1.0 Disappointing. Pros Nothing! I was asked to use this as a payment system. The support docs are the worse I have seen. Cons The support docs are not clear, have examples in only one programming language. There are no developers to be found that can implement it for you. Reason for choosing PaySimple I didn't and wouldn't Review Source jM jessie M. Client Ambassador Consumer Services Used the software for: 6-12 months ### "Paysimple review" September 13, 2021 5.0 Not applicable in my case Pros I don't use the product I get my pay with Paysimple Cons Not applicable in my case, i am a beneficiary of your services Review Source KB Kady B. Accountant Used the software for: Less than 6 months ### "Paysimple" April 25, 2018 2.0 Pros The website says it can achieve selling online with a service-centric shopping cart and payment forms get actionable business insights on your best customers and services, however the set up was so unbearable I could not even get to this part. Cons Was thinking of adding this to my personal business, but it was so hard to navigate through all the different features. Not at all user friendly when compare to other payment sites. Review Source DA Dunia A. HR Manager Used the software for: ### "Easy to use and manage" April 5, 2016 4.0 Great service to use, and very user friendly. They also have great customer service if help is needed. Review Source Response from KickServ November 7, 2016 Thank you, Dunia, for your review of PaySimple for TriageNow! So glad that the customer service has been helpful for your team and we look forward to helping you for years to come! MW Moses W. Used the software for: ### "null" July 15, 2018 5.0 Review Source TM Tina M. Used the software for: ### "So far, so good" October 30, 2015 4.0 So far it is just okay. We would have liked an easier integration with our current software, but other than that the PaySimple software is okay. We really enjoy our customer service representative. Review Source JC Jon C. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Bad Service" December 6, 2016 1.0 I was looking for a payment solution that would handle subscriptions, as well as ACH and credit card payments. Pay simple does this. I used the service for nearly 1 year before the processor stopped depositing my funds and held them hostage. I was not contacted or notified of this and talking to paysimple support was like banging my head against a wall! Eventually i was able to get my funds released and i immediatly canceled my business relationship with PaySimple. Be Wary of them. Pros i dont have to be treated poorly any longer Cons communication was very poor Review Source Response from KickServ December 6, 2016 Jon, Thank you for taking the time to review. While we're sorry your experience with PaySimple did not leave you with a good feeling about us, we appreciate your feedback because it will help us continue to improve. All the best, - PaySimple Team SM Sid M. Automotive Used the software for: I used a free trial ### "ease of use" February 17, 2016 5.0 The apps let me process my accounts receivable anywhere anytime with ease and speed. It helps the company achieved its goals of collecting money efficiently. Review Source DP Dustin P. Used the software for: ### "Easy to Use" October 3, 2011 5.0 I absolutely adore PaySimple. It is super easy to use and I believe it is fairly priced. Review Source Response from KickServ October 30, 2014 Thanks for your review! We appreciate your feedback! DS Dharmar S. Project Head Civic & Social Organization Used the software for: Less than 6 months ### "Pay Simple - Billing and Payment together" November 25, 2018 4.0 Pros Allow customer to use the credit card to make payment for their bill. cloud-based point-of-sale platform. Good for recurring billing. Cons Credit card processing charges are higher (2.49%) compared with other similar platforms. It is not an accounting application. Review Source FD Frances D. Director of Finances Mental Health Care Used the software for: Less than 6 months ### "New Customer Review" March 21, 2017 4.0 So far the PaySimple product of collecting money from our clients via ACH from their checking accounts has been awesome. We are excited as a company to eventually use other products offered by this company. Pros Easy to use. Cons Takes money 3 to 4 days to credit to my checking account which is slightly longer than running a credit card through our current processor. Review Source Similar Products Featured ## Related categories [Accounts Receivable](https://www.capterra.com/accounts-receivable-software/)[Payment Processing](https://www.capterra.com/payment-processing-software/)[Recurring Billing](https://www.capterra.com/recurring-billing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.