# Page 5 | PaySimple Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is PaySimple the right Payment Processing solution for you? Explore 297 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146664/PaySimple/reviews --- PaySimple 4.5 (297) [View alternatives](https://www.capterra.com/p/146664/PaySimple/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of PaySimple ## Showing most helpful reviews Showing 101-125 of 297 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GC Gaylen C. Business Administrator Education Management Used the software for: 2+ years ### "We love PaySimple's e-commerce and reporting features!" September 17, 2021 5.0 PaySimple's system has enabled us to collect more payments and easily follow up on outstanding invoices. Their customer service is always available and very helpful. Pros PaySimple's reporting system is very easy to use. It makes it easy for us to reconcile our payments with bank account deposits. Cons The invoicing system is still a little antiquated. Alternatives considered [Stripe](https://www.capterra.com/p/123889/Stripe/) Reason for choosing PaySimple Competitive rates and better reporting. Review Source JP James P. President Individual & Family Services Used the software for: 2+ years ### "PaySimple lives up to its name." September 5, 2021 5.0 Pros I am able to process payments easily. Card updates are managed easily, as well. Cons I honestly can’t think of any feature that I dislike. Review Source MA Mirsad A. Manager Telecommunications Used the software for: 2+ years ### "My PaySimple " September 13, 2021 5.0 This is the perfect product for us, easy and excellent to use, with great analytics, just top notch Pros Easy of use, very Simple, with a lots of features that make our daily job easier to do Cons I don't see any cons, product is very good and constantly is being approved Review Source SL Steven L. president Construction Used the software for: 2+ years ### "customer" September 3, 2021 5.0 great Pros we enjoy the product is simple. the payments come in fast. Cons customer isnt required to put an invoice number or cannot put one Review Source Annie M. Founder/President/Massage Therapist Used the software for: 1-2 years ### "Customer service is excellent, ease of use not so much" February 8, 2018 4.0 Excellent customer service Pros The software itself was okay, it had issues with check out more than I would like. However, Customer service was excellent, very attentive and not condescending at all--rare in today's world. Cons It was difficult to know where to go for what within the system and checkout got hung up often--not good. Review Source KC Kelsey C. Administrator Marketing and Advertising Used the software for: 2+ years ### "Great for any small business" September 7, 2021 5.0 It's been pretty good the last 5+ years. Customer service is quick to get back with my questions and the software hasn't let me down! Pros The ACH processing is what keeps us on this platform. The update within the last few years to view payment method, payment history and addresses all in 1 contact page was a really great add. Cons The interface is a little outdated. The payments and billing page could use an update to make them more appealing. Alternatives considered [Stripe](https://www.capterra.com/p/123889/Stripe/) Review Source TG Tom G. Project Manager Computer & Network Security Used the software for: 2+ years ### "Ease of use Pay Simple" September 8, 2021 5.0 Great experience with Payson book would definitely recommend and have recommended this to colleagues. Pros Ease of use platform very easy to navigate teachers are just exactly what we needed. Cons Wishing online help center was a little clearer in some instances Review Source AB Alessandro B. Owner Sports Used the software for: 1-2 years ### "Great billing service and software " June 1, 2021 5.0 Pros Ease-of-use and set up are some of the key features. Cons It’s not exactly tailored to a martial arts school needs. It isn’t a one stop shop solution for our industry. Review Source GN Gloryvee N. Collections Law Practice Used the software for: 2+ years ### "Great Company" September 17, 2021 5.0 Great customer service Pros Frequent updates, up-to-date technology. Cons The payment page should be more customizible. Reason for choosing PaySimple Consistency Review Source PC Patrick C. CEO Non-Profit Organization Management Used the software for: 6-12 months ### "Great product" September 13, 2021 5.0 Pros Everything and the customer service the plate-forme the easiness, al we need Cons I have no raison to complain Everything and the customer service the plate-forme the easiness, al we need Reason for choosing PaySimple I don’t remember Review Source ES Erin S. President Insurance Used the software for: 2+ years ### "Great for Small Business" September 8, 2021 5.0 Pros PaySimple is really easy to use both for our employees and our customers. It makes receiving payments efficient and easy. It works really well for our agency. Cons I cannot for the life of me figure out how to add a description to the receipt field but I feel like that's more user error than anything. Review Source CN Celestine N. Administrator Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Serves the purpose" September 13, 2021 4.0 So far it has provided us with what we needed. Pros Serves the purpose for what we intended it for. We can charge customers over the internet. Cons Chargebacks are issued from a different website and is a hassle. Review Source NA Nathan A. Founder Online Media Used the software for: 1-2 years ### "Paysimple Functions as Promised " September 3, 2021 5.0 We needed Paysimple specifically to accept subscription payments via a checking account and it works great. Their support team was very helpful during setup Pros We appreciate the solid customer support combined with variety of payment methods they provide. Cons Not too much to complain about here, implementation was pretty easy. Did take a minute to develop the buttons to load into our website but it wasn't that hard. Reason for choosing PaySimple Ability to accept payment via checking account Review Source JD Jason D. Owner Hospitality Used the software for: 2+ years ### "PaySimple is fantastic!" September 17, 2021 5.0 Fantastic! Pros Set up and presentation is easy and adaptable. Cons Would like to have templates I can easily adapt. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) Not user friendly Review Source DD Danielle D. office manager Wine and Spirits Used the software for: 2+ years ### "Paysimple works" September 17, 2021 5.0 We can not take payments over the phone so this is the next best thing Pros We use this product for accounts receivables. It easy an we have no complaints Cons Cost effective. We have no complaints on pricing Review Source ZN Zach N. Freight Broker Transportation/Trucking/Railroad Used the software for: 2+ years ### "Good Product and pretty easy to use" September 8, 2021 5.0 I think it's a good program that integrates with your website which is super nice. Pros It's intuitive and easy to use. Website is nicely laid out. Cons How many times I have to change my password. It's a hassle. Reason for choosing PaySimple It integrates with the website and was recommended by other Unishipper franchises. Review Source BF Bernardo F. Pastor Religious Institutions Used the software for: 1-2 years ### "Powerful app but Complicated User Experience. " September 3, 2021 4.0 I love its functionality being so diverse… but I hate setting it up and later generating reports. Furthermore, the public domain is not presentable, outdated, and generic looking. Pros All the features it makes available to create forms. Cons Creating reports is super complicated. Different people creating different forms leading to too manty header options. Nothing feels intuitive. Lacks icons for ease of use and identification. Alternatives considered [Continue to Give](https://www.capterra.com/p/142350/Continue-to-Give/) Reason for choosing PaySimple More available functions Review Source JE Joseph E. President Hospitality Used the software for: 2+ years ### "Using for ACH Payments " September 8, 2021 5.0 Pros I use it for ACH and love that I can set it up and not worry about it. Cons The only thing would be time for ACH deposits. Reason for choosing PaySimple At the time over 7 years ago it was one of the few products of its kind. Review Source CP Caroline P. Office Manager Hospitality Used the software for: 2+ years ### "PaySimple is easy-to-use" September 15, 2021 4.0 We use PaySimple for our customers to register a card or ACH payment method. They can then pay themselves through the portal or allow us to run their payment for them. It would be good if PaySimple had a way for customers to indicate, when they register a card, that they want it to be automatically run each month - some kind of indicator in their profile. Pros I think the customer portal is pretty straightforward to allow someone to register a credit card, debit card, or ACH payment. Cons I wish there were more notification features like when a person's card expires, or when a new customer registers their payment information. I also think it's difficult to remove old cards from my profile. Review Source JC Jed C. President Legal Services Used the software for: 2+ years ### "Paysimple" September 3, 2021 3.0 Payments Pros Easy to set up good to use easy interface Cons No way to see total transactions cant set payments on days Alternatives considered [NAKIVO Backup & Replication](https://www.capterra.com/p/161328/NAKIVO/)[iNewsletter](https://www.capterra.com/p/164923/iNewsletter/) Review Source GM Gil M. President Accounting Used the software for: 2+ years ### "Great for Billing Clients" September 3, 2021 4.0 Pros The ability to bill my clients monthly have saved me so much time. Cons My clients find it difficult to set up their accounts to pay sometimes. Review Source EL Eric L. President Insurance Used the software for: 6-12 months ### "PaySimple Review" September 8, 2021 5.0 Great service and excellent product! Pros The software is very user friendly and easy to use. Very efficient! Cons None at this time. Non cons at this time. Alternatives considered [ePayPolicy](https://www.capterra.com/p/198072/ePayPolicy/) Reason for choosing PaySimple Better product and pricing. Review Source JC Jon C. CEO Sports Used the software for: 1-2 years ### "Recurring Billing FTW" September 3, 2021 4.0 Pros PaySimple is one of the few systems that is able to do recurring billing/subscription style billing. This is critical for our scenario. Cons Still some missing features in recurring billing. Our billing cycle is 1st of the month, but self-service doesn't let me force people to pay for the current month and then get charged on the subsequent 1st. Hopefully they will fix it. Reason for choosing PaySimple Others didn't support recurring billing. Review Source JD Jared D. Consumer Services Used the software for: ### "I wouldn't make the PaySimple mistake twice." June 13, 2014 1.0 Seriously, DO NOT GET INVOLVED WITH PAYSIMPLE. Here is why, once you get involved with them and start processing credit cards-- it will work great for a year or two. But, then your business will change and you will want to use a different provider that will meet the needs of your company better... AND THAT is when PaySimple becomes a real pain. You see, because unlike other payment processors they will not release your customers credit card data to another payment processing firm. They say it is PCI compliance, if that were true then other payment gateways wouldn't be able to release data either. (which they can and do, because they are GOOD companies.) If they would charge be a $500 fee to release my data, so be it. I would HAPPILY pay, but they won't. Good service while it meets your needs, but once your needs change they are very unsympathetic. Cons Will not allow your business to grow and adjust. Annoying, beyond belief. Review Source Response from KickServ June 25, 2014 Thank you for your feedback – we’re sorry to hear about your current frustration. There are many levels of PCI Compliance that merchant providers can adhere to, and PaySimple’s system was specifically built to provide the highest level of PCI Compliant storage of cardholder data. To meet these standards, our system encrypts individual credit card numbers when they are entered, and decryption only occurs at the credit card processor level -- a very critical piece to protecting against data breaches. We understand the reasoning for wanting to export full card data, and we’re sorry this is not something we’re able to offer to your business. Our Customer Experience team will follow up with you directly with some additional details. KR Kyle R. Consumer Services Used the software for: 6-12 months ### "ZERO INTEGRITY." September 3, 2015 1.0 Called to close my account on June 14' They continue to bill my account and I just now got them to close my account on September 3rd 2015. 14 mo later I called in June of 2014 to cancel any charges to my account because I simply never used their service. We are a fairly large company with many expenses every month and I just now, on September 3rd 2015 realized that they have continued to bill my account $39.95 a month up until today. Upon calling them today, they have admitted fault however their policy is that they can only refund up to 3 months. In other words I called to cancel, confirmed everything about my identity with mine/their company to validate myself. I think everything is OK and then they try sneaking a "survey" by you through email... hoping that you do not fill it out so that they can continue to charge your account and hope you do not notice. BOTTOM LINE-- STICK WITH A BETTER KNOWN COMPANY WHO STANDS BEHIND THEIR SERVICE, NOT A COMPANY WHO TRIES TO MAKE IT INCONVENIENT TO CLOSE YOUR ACCOUNT JUST SO THEY CAN KEEP CHARGING IT. Review Source Response from KickServ September 4, 2015 Thank you for taking the time to provide your feedback, it will help us continue to improve our processes. We’re sorry to lose you as a customer and to hear that our cancellation process has resulted in frustration. Based on what you’ve described, it looks like our team is in contact with you, but we encourage you to call us (800) 466-0992 #2, if you have any questions regarding the resolution of your issue. 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