# PaySimple Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PaySimple the right Payment Processing solution for you? Explore 297 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146664/PaySimple/reviews --- PaySimple 4.5 (297) [View alternatives](https://www.capterra.com/p/146664/PaySimple/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of PaySimple Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews Aastha G Process associateOutsourcing/Offshoring, 10,001+ employeesUsed the software for: Less than 6 months. “The robust reporting features provide clear insights into revenue trends and customer payments, enhancing financial management.“ July 5, 2024 MG Mel G Office ManagerStaffing and Recruiting, 51 - 200 employeesUsed the software for: More than 2 years. “It times you out even while on the screen working and sometimes you aren't even notified that you are about to time out and if haven't been given that message and press send invoice, it doesn't save any of your work and you have to start over.“ January 14, 2026 MV Monica V OwnerChild Day Care Services, 2 - 10 employeesUsed the software for: 6-12 months. “Please note that the positive reviews on here are several years old, when they were probably under other ownership.“ October 1, 2024 MV Monica V OwnerChild Day Care Services, 2 - 10 employeesUsed the software for: 6-12 months. “Sadly, this is the state of affairs when larger companies acquire a bunch of smaller ones and bundle them together with services as a way to charge multiple fees from multiple vendors.“ October 1, 2024 AR Alec R OwnerRecreational Facilities and Services, 2 - 10 employeesUsed the software for: 1-2 years. “It was simple, easy, and non-stressful.“ April 14, 2025 MV Monica V OwnerChild Day Care Services, 2 - 10 employeesUsed the software for: 6-12 months. “After four (4) unanswered emails over the month, we put a charge dispute in with the bank and immediately received notice that our service was disabled.“ October 1, 2024 Joseph M Senior EngineerCivil Engineering, 201 - 500 employeesUsed the software for: More than 2 years. “I heartily endorse PaySimple to any company searching for a complete payment system that integrates convenience, security, and reliability.“ May 19, 2023 MV Monica V OwnerChild Day Care Services, 2 - 10 employeesUsed the software for: 6-12 months. “It's complete unresponsive to emails, there are no chat options, and the phone tree is...well, a phone tree. As others have mentioned, the pricing is higher than similar services, and not transparent.“ October 1, 2024 ## Showing most helpful reviews Showing 1-25 of 297 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Joseph M. Senior Engineer Civil Engineering Used the software for: 2+ years ### "Agrxis Review on PaySimple" May 19, 2023 5.0 I have had a wonderful overall PaySimple experience. I need a payment system that is both dependable and effective for my business, and PaySimple meets both requirements. I find it simple to create and manage invoices, handle online payments, and keep track of transactions thanks to the platform's user-friendly design. The detailed reporting and analytics tools offer insightful data on the financial health of my company. Additionally, knowing that PaySimple is committed to data security gives me confidence that my customers' private information is well-protected. Every time I've had a query or required help, the customer support staff has been accommodating and supportive. My billing and payment procedures have been significantly simplified using PaySimple, saving me time and effort. I heartily endorse PaySimple to any company searching for a complete payment system that integrates convenience, security, and reliability. Pros I adore PaySimple for their all-inclusive payment solution, which has completely changed how my firm operates. The seamless integration of payment processing, online invoicing, and reporting is one of the unique aspects I like most. I can accept a variety of payment options, such as credit cards and electronic payments, with PaySimple, making it convenient for my consumers and increasing my revenue streams. I am able to keep up a polished and effective billing process because to the platform's user-friendly design, which makes it simple to create and send professional invoices. Furthermore, PaySimple's extensive reporting and analytics tools give me important insights into the financial status of my company, empowering me to decide wisely and improve my operations. Cons Even though my whole experience with PaySimple has been great, the pricing structure would be the thing I dislike the least. I discovered that PaySimple's pricing plans can be a little on the expensive side compared to some other providers of payment solution because I am always mindful of minimizing my spending as a small business owner. Although the platform has great features and functionality, the price may be an issue for companies with tight budgets. Review Source SV Susie V. Office Manager Information Technology and Services Used the software for: 2+ years ### "Love it!" September 8, 2021 5.0 Excellent! Pros It's functionality and ease of use for me and our customers. Our account rep, \[SENSITIVE CONTENT\] is awesome! Cons I'd like the transaction reports to be editable so I can select the order they appear from left to right. Whis way I can keep all my filters but not scroll to the right to see the payment info I am looking for. Alternatives considered [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Reason for choosing PaySimple price and the ability to personalize and brand our online payment portal for customers Review Source KW Kenneth W. President Civil Engineering Used the software for: 2+ years ### "My Review" September 13, 2021 2.0 I would not choose this software or recommend it unless the above two things are fixed. Pros Easy to use for invoicing and the customers don't seem to have a problem with using it. Cons After creating a customer and then rebilling that customer several instances of their name comes up. There should be just one name that comes up. This is annoying. Also as mentioned above the ACH payments are combined and when my bank feed gets it i don't know which payments were combined. In the Reports show how the payments were combined and paid. This is important and would save me hours of time. Review Source MI Michaela I. Business Manager Medical Devices Used the software for: Less than 6 months ### "10 out of 10" September 3, 2021 5.0 We really needed a more secure way to store customer cc information and PaySimple has a beautiful system for that. It has really been a time saver having recurring billing plans set up as many of our customers are on a monthly subscription plan. Overall 10/10, I have greatly appreciated this service and its functionality. Pros I have been very impressed with the ease of set up. We were set up and fully using this system within 4 days. I appreciate the quick glance reports that are found on the homepage, that indicate the our monthly sales as compared to the previous month. Cons I feel like refunding partial amounts is more deeply hidden in the platform than I expected it to be. (however, when I did have a question about how to do a partial refund/credit, I was pleasantly surprised at how quickly I received a comprehensive answer.) Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) We still use Shopify as our invoicing service but having a secure way to store cc info for our clients and set up recurring billing was huge for us. Review Source CM Chris M. Founder Non-Profit Organization Management Used the software for: 6-12 months ### "Fully functional service with easy to use API, well documented and easy to integrate" September 17, 2021 5.0 Nothing but the best! I have worked with other payment providers and PaySimple is far superior to the rest. Pros From the first discovery call to my full implementation of the software, the PaySimple team was there with full support and always available to make my implementation as smooth as possible. Cons Nothing at all. I have found on flaws with the solution. Switched from [Pushpay](https://www.capterra.com/p/142580/Pushpay/) Not happy with the Pushpay fees or overall level of service. Review Source KO Ken O. Manager Real Estate Used the software for: 6-12 months ### "Okay Replacement for Quickbooks Online ACH functionality." September 8, 2021 4.0 Very hard time getting clearing house established. The first transaction was a large security / first / last month's rent. It took 2 weeks to FINALLY get the funds released from the clearing house. I also had not realized the extra fees charged by PaySimple for the larger transaction over 5K so was surprised there and will bill future large bills directly from QBO. Since that poor start, monthly payments have gone smoothly other than having to manually enter rent invoices for each apartment in PaySimple every month and still needing to generate monthly (unsent) invoices in QBO as the the invoices generated on PaySimple to not transfer over to QBO. Pros It saved me >$50 per month in a real estate setting with multiple tenants each paying >1K per month Cons 1) There are no ways to set up automatic recurring monthly invoices. You need to duplicate existing invoices manually and change the dates. 2) If multiple payments transfer on a single day, QBO gets confused and you have to manually track down which ones paid. Reason for choosing PaySimple Paysimple was the cheapest for the payment patterns of our tenants. Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) This saved ~50/month from QBO, but it's more work matching deposits and manually creating invoices.... Review Source MS Miranda S. Accountant Accounting Used the software for: 1-2 years ### "I like it !" September 7, 2021 5.0 Pros The software has helped reduce losses. This year will be my first 0 loss/collections accounts year. :D The processing is quick & accurate & worth the cost. Customer service is always super friendly. Cons I don't really have any complaints about this product. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing PaySimple Initially, when I did the math I believe PaySimple had a better rate on processing payments. Review Source CM Charles M. Mental Performance Consultant Health, Wellness and Fitness Used the software for: Less than 6 months ### "PaySimple 101" January 23, 2023 4.0 My overall experience has been great but PaySimple wasn't a necessity for my company so I stopped paying for it after 6 months. Pros PaySimple made it really easy for me to bill and to send my invoices to my clients. I love how it automatically generates my invoice once the template is built. Its a very efficient and time saving software! Cons Not everyone knows PaySimple in my organization and with my clientele. They are used to software like quickbooks and paypal for payments which could be a problem at times. Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/)[QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing PaySimple Free trial and benefits that fitted my organization Review Source SB Seth B. owner operator Health, Wellness and Fitness Used the software for: 2+ years ### "overall very good." September 18, 2021 5.0 very very positive. Pros It helped me grow into automated and mostly electronic commerce. Cons Batch fees and overall price of product were overkill for the size and current operating model of my business Reason for choosing PaySimple I had selected different club access hardware that did not require integrated billing. Review Source Stacey S. Dance Instructor Consumer Services Used the software for: 2+ years ### "PaySimple is just that-Simple! " December 19, 2018 5.0 Pros It is so simple to use and train people on. The customer service is out of this world. I needed help with a customer payment issue that was really out of their scope of service, but they went out of their way to help me get some answers! They are also one of the only companies we have found to take electronic checks as well as credit cards. This helps us keep credit card fees down and some of our clients prefer that method of payment. Cons Their fees are on the higher end-but definitely worth it! Review Source RF Ryan F. Director of Operations & Finance Recreational Facilities and Services Used the software for: 6-12 months ### "A little pricy, but with more bells and whistles than most." September 3, 2021 4.0 Straightforward and streamlined system with few favorable card reader options that does a fantastic job for our recurrent revenue operation. Pros Recurrent billing schedules, a great POS interface, and customer databases with the ability to store multiple payment methods makes it easy and effortless for new staff to learn and repeat or subscribed customers to use contactless methods of payment. Cons The price in comparison to some of its peers stands out as disconnected from the goal of driving down per-transaction costs for smaller businesses. Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing PaySimple Corporate agreement in place Review Source SS Susan S. Player Billing Coordinator, Financials Sports Used the software for: 1-2 years ### "September 2021 PaySimple Review" September 10, 2021 5.0 PaySimple has been great for our business. Most helpful is that customer service is easily reached and very responsive. Customer service is definitely a strength in using PaySimple. Pros PaySimple makes it easy for our customers to make payment and view their accounts. It also is very user-friendly for our business administrator. The notifications of payment status allows for sucessful tracking of fees. Cons There are some features that have yet to be added. Would like to be able to delete categories without contacting the company. Trying to discover the best way to organize category items from one year to the next. Reason for choosing PaySimple Again, PaySimple employees were very responsible to our requests. Also, it seemed to be a great value for the service provided. Review Source TL Tara L. Office Manager Music Used the software for: 2+ years ### "We love PaySimple!" September 3, 2021 5.0 PaySimple is a great asset to our business. Customer service is fantastic with quick responses to question via phone and text support. Highly recomended. Pros Recurring billing is by far the most useful feature for us. In combination with the online store, our clients will register and set up their recurring billing and then it goes on until cancellation. Very easy and convenient! Cons It's a bit complicated to give partial refunds. I with this process were easier. It's nice that there is a feature where you can add a custom field for clients but this custom field is not searchable and I wish it were. Review Source TG Tracy G. Lead Billing Specialist Financial Services Used the software for: 2+ years ### "PaySimple Review-A great product" September 8, 2021 4.0 I have never had a bad experience working with PaySimple. Pros Super easy to use. If you have issues, and no time to contact via a phone call to PaySimple, using the PaySimple chat for assistance is a breeze. I like that a lot. Calling PaySimple is easy too. Cons I don't care for the calendar on recurring payments. You click in it and it will take you back to the month before or even two months before on the start date. Reason for choosing PaySimple PaySimple has been our company's product for some time. I have been working here the longest in our billing/Admin departments. When I came on in 2015 it was AcceptPay. Our company had thought of switching a couple of years ago and had me check into this. PaySimple won out hands down. Pricing is better and functionality is the easiest. Love how user friendly this product is! Review Source AB Amanda B. Office Admin Veterinary Used the software for: 1-2 years ### "Payments made easy!" September 3, 2021 5.0 Overall we love using Paysimple. The set up was easy. Adding the pay now button on our website has made my job so much easier. Pros The option to pay online by check or credit card has helped us get paid faster and the clients love it! We love that they have a choice to use a check or credit card. Cons We have not used the partial payment option yet. It seems like it would be a good idea we just have not had the chance to set it up. Review Source CZ Christopher Z. President Insurance Used the software for: 2+ years ### "PaySimple really is the simple, fast way to process your customer's payments" September 8, 2021 5.0 Really like the ease of use... it's a logical, common sense product Pros fast & easy to install-use... we were up & running within hours. Cons difficult to add the processing charges if paying by debit-cc when E-Invoicing them. we add no fees for an ACH payment but if the customer decides to sue a debit-cc and enters the original payment due, we incur the processing charges. Review Source SW Shane W. IT Manager Wholesale Used the software for: 6-12 months ### "One of the best decisions our company made!" September 3, 2021 5.0 We have moved the majority of our customers from using their Credit Card (and incurring fees) to ACH/EFT. This has saved our business a TON. It was incredibly easy to implement and we had help from day one. If we need something (which we never do), they always get back to us in a timely manner. Pros PaySimple is incredibly user-friendly. We chose PaySimple as a processor for doing EFT transactions for our Accounts Receivable. We were spending a TON in Credit Card fees, and our customers had been asking for a way to pay by check over the phone or online. PaySimple was hands-down the best of all we looked at! The implementation process was great and support is amazing. Cons Lack of integration with our ERP software - which we work around by using reports Reason for choosing PaySimple Features - needed something easy to use and would give us a website form AND allow us to save/process checks when we needed it Review Source DH Dan H. President Accounting Used the software for: 2+ years ### "Entirely Adequate" September 8, 2021 4.0 Great for recurring billings. Pros Relatively easy to set up and maintain. Very few problems. Cons Not open API. Did not integrate easily. Not intuitive for the user. Review Source RM Ryan M. President Internet Used the software for: 2+ years ### "Using PaySimple in a one-person Business" September 17, 2021 5.0 Very good - I wouldn't be able to handle my business and all the billing by myself without PaySimple. Pros I'm able to easily add new customers, reference existing customer's data, and set up recurring emailed invoices or recurring payments. Cons If a customer has a recurring invoice and they send me a physical check, if the check arrives before the payment is due I have to go thru a bunch of manual steps to create an invoice (the recurring one hasn't been created yet), then change the scheduling so the invoice that was going to come out doesn't. Review Source KK Kennedy K. Fitness Entrepreneur Health, Wellness and Fitness Used the software for: 2+ years ### "It’s simple " September 3, 2021 4.0 I don’t mind paysimple, it’s not good nor bad. It’s gets the job done and it’s not pricey. Now if someone else’s was to pitch on the same product and they happen to Have a cleaner look and better service. I will be willing to pay Tesla prices for the experience Pros I love paysimple because it’s easy to use. And I know. I remember awhile ago 5+ ago when I got it. The customer service was amazing the walked with me hand in hand Cons That customer service is no longer there, it seams I will reach a machine before a human(that’s thr new norm though) It’s not a clean look. Toyota and Tesla do the same thing but Tesla looks amazing. But I am paying Toyota prices so I don’t mind. To be honest I don’t go around referring the product like you will find someone who has a Tesla won’t shut up about it. Hope that makes sense Review Source MW Misty W. Office Manager Construction Used the software for: 6-12 months ### "Great Product - Great Customer Service" September 3, 2021 5.0 Truly love that we do not have to go to the bank to make deposits, I receive notification anytime someone makes a payment and can reconcile very easily. The customer service has been exceptional. Pros This software is easy to use and very user friendly. Cons Have not had any issues. It would be great if the software would interact with QuickBooks. Review Source TG Toni G. Billing Manager Education Management Used the software for: 2+ years ### "My PaySimple (PS) Experience" March 20, 2017 5.0 Our company tried two other payment systems before finding PaySimple(PS). We are very pleased with the system and the staff we have been in contact with. There have been things over the past 2-3 yrs that we would like to see changed or things that didn't meet our needs. At those times the staff have stepped in to write down our needs / suggestions and try their best to accommodate our needs. There have been many helpful changes to PS over the past 2-3 yrs that have made the system better, more efficient, and more user friendly. The support staff has been a pleasure to work with! She is patient, caring, sincere, and knowledgeable. She goes above and beyond to meet our needs. We are pleased with PS and would recommend PS to other companies. Pros Easy to learn and understand; easily accessible Cons There are areas that I believe need some adjusting. What page the system bounces you back to once you have completed something; on creating invoices the cursor always jumps back to invoice # after each item entered; and other minor things like that. Review Source JF Julie F. Franchise Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Merchant Value & Options" September 13, 2021 5.0 PaySimple gave us the ability to easily send payments links to customers and connect with our online software. Pros Accessibility and ease of use for customers. Cons Number of steps to reprocess for a customer payment. In the past, have used systems where you could click on last customer payment, enter new amount and process with 1-2 steps. Reason for choosing PaySimple Customer care team and outreach. Sincere interest in our business. Value. Review Source LS Leslie S. Customer Service Billing Construction Used the software for: 2+ years ### "Pay SImple " September 3, 2021 4.0 Able to have our techs out in the filed collect payment from customers right away instead of waiting until we receive info in the office Pros Ease of use and it's easy to explain to new users when we have to add them in. Cons Sometimes it is diffcult to process refunds Review Source AK Abe K. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Very useful tool for my business" September 3, 2021 5.0 I've had a good experience. Initially I had a dedicated support person. That's not currently the case but I really don't need to call often. Pros I like that it keeps all of my customer information and billing history in one place Cons I wish the reporting tools were easier to use. Also some of the features are not intuitive. 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