# PayHOA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PayHOA the right HOA solution for you? Explore 597 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146693/LegFi-com/reviews --- PayHOA 4.7 (597) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 26th, 2026 # Reviews of PayHOA Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews Responsive and helpful support team 95% positive reviews out of 167 Most reviewers describe customer support as quick, approachable, and effective in resolving questions and issues. Mark B. ceo, 2 - 10 employees. "The software is easy to use, and the technical support is fantastic. If I ever have a question, I email my support person, and I get an answer back that actually answers my question, sometimes within a few hours, always within 24 hours." Occasional system bugs and delays 36% negative reviews out of 61 Some users say bugs, glitches, and slow resolution times can disrupt accounting, payments, and general usability. Alex C. Manager, 2 - 10 employees. "While PayHOA offers strong overall value, there are still some system bugs that can create frustration." Streamlined community self-management 95% positive reviews out of 39 Most reviewers find community management tools enable affordable, centralized, and efficient self-management for various HOA sizes. Anonymous User HOA Board, 2 - 10 employees. "My overall experience with PayHOA is very good and I really encourage small community who wants to manage HOA themself to leverage it, it is pretty cheap compare to other software." Unreliable bank account syncing 60% negative reviews out of 58 Some reviewers report inconsistent bank account integration, frequent syncing issues, and limited support for regional banks. Ebrahim G. Treasurer, 2 - 10 employees. "That said, the inability to connect our bank account (Salem Five Business) for automatic transaction syncing has added some manual work on the financial side." Comprehensive feature set 95% positive reviews out of 37 Most reviewers appreciate the wide range of features, frequent updates, and user-friendly design for HOA needs. McKenzie J. Executive Director of Portfolio Management, 2 - 10 employees. "The extensive built-in features and seamless integrations are absolutely unmatched." Cumbersome transaction and violation processes 75% negative reviews out of 40 Most reviewers indicate transaction and violation management lacks editing flexibility, clear instructions, and efficient approval workflows. ## Showing most helpful reviews Showing 1-25 of 597 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brandon A. HOA VP Accounting Used the software for: 6-12 months ### "Great Experience for a self managed community!" March 4, 2025 5.0 Meets all expectations, customer service has been very helpful Pros Easy interface, easy to send messages, payment reconciliation is straightforward Cons It would be great to connect PayHOA to Zoom, so that we could send HOA meetings with links to join - currently we can send an invite, but through the Zoom interface with direct links etc. Review Source Response from Pay HOA March 13, 2025 Thanks for the review, Brandon! EO Erika O. Treasurer Non-Profit Organization Management Used the software for: Less than 6 months ### "Self Management with PayHOA" May 14, 2026 5.0 Overall, PayHOA is a strong option for self-managed HOAs seeking an affordable and user-friendly platform, especially for communities willing to invest some time into properly structuring their accounting and operational workflows. Pros Value for Money: One of PayHOA’s strongest features is affordability. For smaller and mid-sized HOAs looking to self-manage, the pricing structure is very reasonable compared to many competitors. The owner portal, payment processing, communication tools, and accounting features provide a solid foundation without the high monthly management costs. Customer Support: Customer support has generally been responsive and willing to assist, especially during setup and troubleshooting. However, some accounting-related questions can require multiple follow-ups, particularly when dealing with more advanced HOA accounting scenarios such as reserve accounting, prior year adjustments, and bank reconciliation cleanup. Ease of Use: The platform is relatively easy to learn for board members and self-managed associations. Owners also find the portal simple to navigate for payments and account access. Day-to-day tasks like posting announcements, managing owner information, and collecting assessments are straightforward. User Interface: The interface is clean and modern compared to older HOA software systems. Navigation is intuitive overall, although some accounting workflows could be organized more clearly, especially around chart of accounts setup, equity accounts, and reserve reporting. Cons Unable to pay vendors via ACH/Electronic Payment. Payment via check is time consuming, can take up to 12 days for vendor to receive the payment. While the platform works well for most daily operations, there are occasional limitations and reporting inconsistencies when handling more complex accounting adjustments. Certain transactions, such as reserve expenses, transfers between accounts, and historical corrections, can sometimes appear in ways that distort financial reports if not carefully configured. Review Source Response from Pay HOA May 15, 2026 Thanks for taking the time to share your experience here and on G2, Erika. We appreciate you sharing your feedback on both sites. A clean, modern interface that works for boards and owners, plus pricing that adds up for self-managed HOAs, is exactly the foundation we set out to build. It's great to hear that's how PayHOA has landed for your community. We hear you on the accounting workflows and vendor payment timing. We've passed the feedback to our product team, and if you ever want to talk through specific scenarios, our support team (support@payhoa.com) is happy to help. Thanks again for being part of the PayHOA community! HP Holly P. Treasurer Non-Profit Organization Management Used the software for: Less than 6 months ### "Good program" March 25, 2026 3.0 Generally good. This program has great potential and I'm excited to see it develop. Unfortunately, it feels like I'm a tester. Pros Ease of use. This is very user friendly and has great potential as a one stop shop for everything related to the HOA Cons Financial and bookkeeping. This area still needs work. The system seems to run on a delay and not real time. The bank transactions only update once a day and the reports do not all tie into the same numbers. This area needs a CPA to oversee the final beta testing to ensure accuracy in reporting. Alternatives considered [Caliber](https://www.capterra.com/p/205759/Caliber-Platform/) Reason for choosing PayHOA Price, ease of use, clear and straight forward pricing, support staff friendliness Review Source Response from Pay HOA March 26, 2026 Hi Holly, Thank you for the thoughtful review. We're glad the platform has been easy to use and that our pricing and support team stood out when you were making your decision. On the financial and bookkeeping side, we hear you. There is a slight lag in bank transaction syncing, but that's by design to ensure accuracy while still keeping your data as current as possible. That said, if the numbers in your reports aren't tying out the way you'd expect, that's worth a closer look. We also offer a bookkeeping service if you ever want a dedicated resource to help manage that side of things. We also know that as a treasurer, you're often the one putting the platform through its paces on behalf of your whole community. Our support team (support@payhoa.com) is always there to help make that process easier. Appreciate you being part of the PayHOA community! SS Stacy S. Resident Marketing and Advertising Used the software for: Less than 6 months ### "Easy to find your way and learn" March 5, 2026 4.0 I have been on both the admin side and as a resident. I am sure there are more things to explore and learn, it's just a matter finding the time and patience to learn it for how we need it to be. Pros I like that it is very simplistic and easy to learn, once you find your way through things. The AI aspect for support has been a great asset as well for us on weekends. Cons There are some issues with the Accounting aspects and frustrations for our Corporate Treasurer and Activities Treasurer are mounting. Our financial reports are unable to be run reliably still (2 months now) and many entries are double entry. The surveys would be nice if we can do analysis with the results as it seems too simplistic. We are currently going to stay with Google Forms as we can create charts and graphs with the information. Next challenge is having fillable forms vs just pdf for the residents to access for things like Architectural Permits, and waivers. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) It was going obsolete and the cost to only do our accounting was the same price as being able to do more with property management aspects withing PayHOA Review Source Response from Pay HOA March 6, 2026 Hi Stacy, thank you for the review. It's great to hear that the platform has been easy to pick up and that our AI support has been a helpful resource, even on weekends. And the fact that you've experienced PayHOA from both the admin and resident side gives your feedback extra weight. We hear you on the accounting frustrations, and we want you to know there are some enhancements coming on that front that should help minimize the issues you're running into. In the meantime, our support team (support@payhoa.com) is happy to help troubleshoot anything specific. Your feedback on surveys and fillable forms is noted too, and we've passed it along to our product team. Appreciate you being part of the PayHOA community! DM David M. Treasurer Accounting Used the software for: Less than 6 months ### "PayHoa is great" June 12, 2026 5.0 It have been a positive experience for the board as well as a money saver for all our members. Dumping our management company and going to self management with PayHOA is probably the best decision the board could have made. As a long time board member I can strongly recommend PayHoa. Pros More control for the management of our hoa while saving valuable dollars. The software program is easy and intuitive for the board members as well as the owners. Cons There is a learning curve and more work for board members over our previous management company. The conversion from our management company did take some time and effort. Review Source Response from Pay HOA June 17, 2026 Hey David, Thanks for the great review and strong recommendation. We're really glad the move to self-management has given your board more control while saving your community real money, and that the platform has been easy to use for board members and owners alike. You're right that there's a learning curve when you take things in-house, and the conversion requires some upfront effort. We work hard to make that transition smooth, and our Knowledge Base (intercom.help/payhoa) and support team (support@payhoa.com) are there whenever you want a hand getting the most out of any given feature. Appreciate you being part of the PayHOA community! ME Micky E. Owner Civic & Social Organization Used the software for: 1-2 years ### "Satisfied with Service" May 19, 2026 5.0 I hit some bumps in the beginning, some were user error, and some were the system. After the emails or chats, most of the problems were quickly resolved. Pros The complete access to what is needed. I appreciate that I can keep all my memos in the same place so that I can review them when I need them. Cons I don't like how long it takes to get a personal response though the chat feature, however the information I receive is very helpful. Review Source Response from Pay HOA May 21, 2026 Hi Micky, Thanks for the review. We're glad having everything in one place, including your memos, has made things easier to manage. We hear you on chat response times. Our team works to get through chats as quickly as possible, but depending on the issue, some take a little longer to resolve. We're always working to improve, and if something's ever urgent, phone support is a great option. Glad to hear that once you connected with the team, things got sorted quickly. Appreciate you being part of the PayHOA community. EG Erik G. HOA Manager Real Estate Used the software for: 2+ years ### "Best HOA Software " June 1, 2026 5.0 Despite some normal hiccups when working with software the staff is always available and able to assist with a resolution. Pros The software has all the features a small independent HOA manager needs to run multiple HOA’s efficiently. Cons There have been several bank syncing issues and other glitches. Though it was in combination with stripe. Review Source Response from Pay HOA June 3, 2026 Hey Erik, thanks so much for the review. We're glad you're part of the PayHOA community. Like you mentioned, the Support Team is always there if you need them! JH Jan H. President Financial Services Used the software for: Less than 6 months ### "More control, lower cost" June 15, 2026 5.0 We are very pleased with the aspects of PayHOA we have used & are looking forward to using more. We joined on March 1st, 2026. Pros PayHOA has been more than my association could hope for. Their services have saved us money & gives us so many options to add. Our \[sensitive content hidden\] find it easy to join & our board appreciates having access to all parts of the platform. Cons In a recent resale it seems disclosure info didn't get where it needed to or the realtors ignored the HomeWise docs. We still haven't received the signed acknowledgement from the buyer. The closing was May 29th. Review Source Response from Pay HOA June 17, 2026 Hi Jan, This is wonderful to read, thank you. We're really glad PayHOA has saved your association money and given your board the access and options you were after, and that your members are finding it easy to join. The resale is something I want to help get sorted out. I'd like to better understand exactly what happened with the HomeWise disclosure on that sale. Could you email me directly at earl@payhoa.com? I'll look into it with our team and follow up with you. Appreciate you being part of the PayHOA community! jM jamie M. treasurer Facilities Services Used the software for: Less than 6 months ### "great program" May 26, 2026 4.0 good customer support was able to work through issues quickly with phone calls and th videos provided Pros good system, was a le to do everything we needed for our HOA. service was great to get us going. try it Cons the wy the accounting works in the software you are unable to create searate buckets so that if something else is paid it only take from that bucket Review Source Response from Pay HOA May 29, 2026 Thanks for the review, Jamie. We're really glad the platform has been able to meet your HOA's needs and that our support team helped get you up and running. Appreciate you being part of the PayHOA community. KK Katie K. admin Construction Used the software for: Less than 6 months ### "Small HOA management" May 19, 2026 4.0 Pros Takes time to understand the product, but besides that i think it is a great platform. It covers all the basics we need for property management. For the price this is a great product! I have had only one small issue, that im sure will be an easy fix. Cons The invoicing and taking payments is a bit confusing. My deposit do not directly link to an invoice, or when i accept a payment i feel like im having to enter in twice. Review Source Response from Pay HOA May 21, 2026 Hi Katie, Thanks for the review. We're glad PayHOA covers the basics you need and that the value has been there for your community. On the invoicing and payments piece, that double-entry feeling makes sense. When you record a manual payment (check or cash) and then deposit it at the bank, the deposit comes back through your bank feed without enough detail for us to auto-link it. So you'll see a quick step to link that deposit to the original payment. Our KB has a walkthrough that makes it much easier (https://intercom.help/payhoa/en/articles/8321195-how-to-link-offline-homeowner-payments-to-a-deposit-transaction). If anything still feels off, support@payhoa.com is always happy to take a look. Appreciate you being part of the PayHOA community. VC Vincent C. President Non-Profit Organization Management Used the software for: 6-12 months ### "President of the Board of Directors" January 27, 2026 4.0 PayHOA is a great platform but comes with a lot of overhead from the company.. there are assumed items that they just think you know right off the bat where we were left in the dark from our prior management company... it made a very difficult transition. Overall the platform is great but we wish there was a little more customization for communities that our unique like ours.. Overall still enjoy the project JB and the support staff have been great in supporting us since our onboarding.. issues tend to get resolved quickly. Pros Easy initial setup with minimal technological knowledge required. The application is also easy to use from a homeowner perspective Cons Its hard to manage accounting... balance does not true up the way cash accounting would expect... Lack of support on finances in documented resources Switched from [Vantaca](https://www.capterra.com/p/230892/Vantaca/) Prior management company required this product Review Source Response from Pay HOA February 4, 2026 Thank you for the review, Vincent. We're glad the setup was straightforward and that the platform has been easy for your homeowners to use. We hear your feedback on the accounting experience and documentation. We're always looking to improve, and input like yours helps us make the platform better for everyone. If you'd like to share more details or talk through any specific challenges, our support team would be happy to connect. It's great to hear that JB and the team have been responsive since your onboarding. That's exactly what we strive for. If anything else comes up, don't hesitate to reach out. MM Mitchell M. Asset Manager Real Estate Used the software for: 6-12 months ### "PayHOA is Excellent " January 20, 2026 5.0 From implementation to use to customer service I was up and running within a day or two. Compared with Platforms like Realpage where it takes them months to stand up a software. Pros It has an extremely intuitive design. Making switching platforms extremely easy and straightforward. Cons There is only one major drawback to PayHOA and that is the fact my owners cannot make a prepayment via an online payment. Alternatives considered [Entrata](https://www.capterra.com/p/20372/Entrata/) Reason for choosing PayHOA cost, implementation and customer service Switched from [RealPage](https://www.capterra.com/p/183247/Real-Page/) Because they were expensive and didnt provide a good bang for our buck Review Source Response from Pay HOA January 22, 2026 We appreciate the review, Mitchell. We're glad the platform has been intuitive and that you were up and running within a day or two. That's exactly the kind of experience we aim for. We appreciate the feedback on prepayments too. We'll make sure that gets passed along to our product team. Thanks for choosing PayHOA! SG Stephanie G. VP Civic & Social Organization Used the software for: 6-12 months ### "Love this software" October 6, 2025 5.0 Wonderful support. Very responsive. Easy to find information and access guides. Easy to manage and use among a 5 person HOA board as well!!! Pros It's affordable for our small 43 unit HOA. We love the personable interaction and that the customer support and engagement with the company is easy to use, schedule, and feels supportive. It feels very professional and continues to add new features that benefit the effectiveness and efficiency of any size HOA. We have never had any bugs or issues so far. Cons The only complaint we have is something we know they're find tuning- the message board doesn't format super well when you post stuff versus when you're designing. Alternatives considered [Easy HOA](https://www.capterra.com/p/237509/Easy-HOA/)[HOA Sites](https://www.capterra.com/p/10021299/HOA-Sites/) Reason for choosing PayHOA Price and responsiveness. We had a meeting with a member of the PAYHOA team and they were great and really walked us through the software without wasting our time. Review Source Response from Pay HOA October 24, 2025 Thanks so much, Stephanie. We’re thrilled to hear that PayHOA has been such a good fit for your 43-unit community and that our team made onboarding smooth and straightforward. It’s great to know you’ve found the platform affordable, reliable, and easy to use. That’s exactly what we aim for. We also appreciate you sharing feedback about the message board formatting. Input like yours helps guide future improvements. We’re grateful to have your association in the PayHOA family and appreciate you taking the time to share your experience! SC Sean C. Owner Management Consulting Used the software for: 1-2 years ### "This PM loves PayHOA" October 22, 2025 5.0 Great! Love the support they give us and the enhancements they do. \[sensitive content hidden\] and her staff have always been amazing. Pros I love the support they offer me as a PM. It makes mine and our customers day to day a lot easier being able to have the same support reps helping us. Cons We need a select all feature for requests so we can save time closing requests in a more efficient way. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reason for choosing PayHOA Ease of use and cost. Also user friendliness for owners. Needs an app though. Review Source Response from Pay HOA October 24, 2025 Hi Sean, thanks so much for the great review. We're thrilled to hear that PayHOA has made your day-to-day easier and that our support team has been such a help. We really appreciate your suggestions. Feedback like yours helps us continue to make PayHOA even better for property managers and associations alike. Thanks again for being part of the PayHOA community! CC Caryn C. President, Board of Directors Real Estate Used the software for: Less than 6 months ### "PayHOA has been a game changer" November 23, 2025 5.0 It's helped us organize our work orders and resident communications while offering an easy online payment option for residents. w Pros It is very user friendly and offers all of the features we need as a board. We have no issues with reaching homeowners with emergency issues, our work orders are organized, and are able to upload documents for easy access for the residents. Cons I wish we were able to use this cooperatively with quickbooks. We have to manually merge information from one format to another. Alternatives considered [TownSq](https://www.capterra.com/p/179206/TownSq/)[Zego](https://www.capterra.com/p/230122/Zego/) Reason for choosing PayHOA The look of the platform and ease of use was the primary reason. We also thought the cost was very reasonable. Review Source Response from Pay HOA November 26, 2025 Caryn, Thank you for the review and for calling PayHOA a game changer. We're thrilled to hear the platform has helped you organize work orders, streamline resident communications, and make payments easy for everyone. We appreciate the feedback about QuickBooks integration. We hear you, and we're always looking at ways to make our platform work even better for boards like yours. Thanks again for choosing PayHOA and for taking the time to share your experience. We're proud to support your community! LR Les R. Managing Principle Financial Services Used the software for: Less than 6 months ### "Game Changer for our HOA!" March 4, 2025 5.0 Overall, the experience with PayHOA has been exceptional, streamlining our operations, ensuring accuracy and transparency in managing our HOA's finances. I highly recommend it! Pros As an 82-home HOA that self-manages, switching to PayHOA has been a game changer. The best feature is its ability to automate invoices, bill payments and financial reports, cutting our monthly workload down to just a few hours - a huge improvement over our previous managed service, which was notorious for poor service and inaccurate reports. Homeowners also appreciate the intuitive portal for making payments and managing their accounts, complete with a personalized touch like a photo of their home. Very important for our small community, by converting to PayHOA, we saved 75% of the cost of the previous service. Cons My only minor drawback is that I would like to see more options for adding custom uploaded attachments to email invoices, similar to what we can do to mailed invoices. However, this is a small nit in an otherwise well-designed, stellar system. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/)[DoorLoop](https://www.capterra.com/p/211768/DoorLoop/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing PayHOA Better reviews, features aligned with our needs, well-priced, loved the demo, great support during transition. Company also appears to be on a great growth track with solid financial backing. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) We switched from Clark Simpson Miller - an HOA management company. Unsatisfactory service, inaccurate reports and high cost. Review Source Response from Pay HOA May 19, 2025 Les, Thank you so much for taking the time to leave this thoughtful review! We're thrilled to hear that PayHOA has been a game changer for your community, especially in streamlining financials. We're also glad to know that homeowners appreciate the intuitive portal and the personal touch you've added. We truly value your feedback and are always working to improve the platform. Thanks again! JS Jim S. Treasurer Real Estate Used the software for: 6-12 months ### "Glad we made the switch!" August 1, 2025 5.0 I wish I could get a person to respond sooner than it usually takes. I will say though, the bot now answers 95% of the questions I have. Pros Simple to set up. Any questions I had, the Bot or a person quickly helped guide me. We had always used a management company and just weren't getting value from them. Switching to PayHOA saves us hundreds of dollars each month and let's us be more proactive with our finances. Cons I wish deposits got into our bank account faster. Seems very slow. I am sure there is a way to improve this aspect. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Vantaca](https://www.capterra.com/p/230892/Vantaca/)[HOALife](https://www.capterra.com/p/180926/HOALife-Inspector/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing PayHOA Positive Reviews, fair pricing, and long free trial Review Source Response from Pay HOA August 4, 2025 Hey Jim, thanks so much for the review. We're glad to hear that PayHOA is saving you so much money and enabling your association to be more proactive with finances. Regarding your comment on the support, I've passed that onto our Director of Customer Success. Ironically, that AI/bot that you're seeing success with is going to help us improve our overall response time when a real person is needed. I've also passed on your feedback on the slowness of the banking to our Product Team. Thanks again! -Earl Laing, VP of Marketing BG Brad G. President of HOA Real Estate Used the software for: Less than 6 months ### "Great service that saves us time" February 20, 2026 4.0 Very easy process to sign up and implement. The team is especially helpful with addressing any questions or issues. Pros Customer support is great, real people to talk to over video calls. User interface is very easy to use and understand. Cons I would give it 5 stars but they changed their fees during our onboarding process. We do not use all their functionalities as well so I wish it was more a la carte for what functions you need and pay for. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing PayHOA More functions for use in the future once we get payments set up Review Source Response from Pay HOA February 23, 2026 Thank you for the review, Brad. We're glad the platform has been easy to use and that our support team has been helpful throughout your onboarding experience. We hear you on the pricing concern and we're sorry for any frustration that caused. And as you continue getting settled in, there's a lot more to explore when you're ready...especially once payments are up and running. Our Knowledge Base (intercom.help/payhoa) is a great place to dig into specific features at your own pace, and our team can help you figure out what's most useful for your association. Appreciate you being part of the PayHOA community! LH Lisa H. HOA treasurer Non-Profit Organization Management Used the software for: 1-2 years ### "Pay Hoa simplifies and streamlines all HOA/Managment processes!" March 19, 2025 5.0 I'm very thankful we are utilizing Pay Hoa, and thankful for their responsive staff. We've been using them for about a year now and are very happy. Pros Having everything in one place from financials and owner invoicing to calendars, management docs, tracked email, banking, transactions and more. Ease of use for owners, and transparency from and for the board. Ultimately this will make it easier for any new board member to transition onto the board. Support staff is fantastic and responsive. Bookkeeping and tax service is an excellent add on service which I can't speak highly enough about. Another timesaving free service is the bank lockbox which scans, reports and credits owners accounts if you use the Western Alliance bank. At the time of this writing, using this bank (specializing in collecting dues) also gives you a discount on your Pay Hoa subscription. The background of the \[sensitive content hidden\] puts Pay Hoa in the forefront of HOA management programs. Cons There are some clunky parts. Sometimes I have to wait a few minutes for a change I entered to show up even after the entry pops up as successful. I can only invoice owners, not outside entities I need to invoice. I also wish, within the program, there was a way our property manager could assign a staff member a specific request directly from the individual request. Alternatives considered [HOAWorks](https://www.capterra.com/p/10001487/HOAWorks/)[AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[DoorLoop](https://www.capterra.com/p/211768/DoorLoop/)[Easy HOA](https://www.capterra.com/p/237509/Easy-HOA/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing PayHOA We found PH had more of the features we were looking for in this price range at the time we decided. Review Source Response from Pay HOA March 20, 2025 Glad that you're seeing such great impact with the product, have had a positive experience with support and our service offerings as well. I'd love to get more context on the inability to invoice outside entities, as you should have the ability to do that via our vendors and payables functionality. Feel free to reach out to me at earl@payhoa.com and I can then get you connected with our support/product teams. Thanks again, Lisa. Earl Laing VP of Marketing | PayHOA EG Ebrahim G. Treasurer Facilities Services Used the software for: 6-12 months ### "Solid Tool for Self-Managed HOAs" September 22, 2025 5.0 Overall, PayHOA has been a helpful platform for managing our small self-run HOA. It covers most of the basics we need—owner communication, dues collection, document sharing, and tracking violations—all in one place. The interface is clean, and once you get used to the workflow, it’s fairly intuitive. The automated payment reminders and ACH features have reduced the back-and-forth with owners and helped us stay on top of dues collection. I also appreciate the ability to email residents directly from the platform and store important records in one shared location. That said, the inability to connect our bank account (Salem Five Business) for automatic transaction syncing has added some manual work on the financial side. It’s not a dealbreaker given that the number of expenditures is less thsn 10 monthly, but something to be aware of depending on your bank. All in all, it’s a good fit for small to mid-sized communities that want an affordable and fairly easy-to-use system to streamline day-to-day operations without needing a professional management company. Pros PayHOA has been a solid tool for our self-managed HOA. A few highlights: •Security: The platform feels secure and trustworthy, especially for handling payments and owner banking information. We haven’t had any concerns around breaches or unauthorized access. •Value for Money: Compared to other platforms we considered, PayHOA is reasonably priced for what it offers. It covers core features like invoicing, owner communication, document storage, and financial tracking without feeling bloated or overpriced. •Customer Support: Their support team is responsive—most inquiries get a reply within a day or two, and they seem to genuinely try to help. That said, it’s mostly via email and some guides, so don’t expect a full support desk experience. •Information Access: Owners can log in to see their payment history, shared documents, and messages. From an admin side, I like the owner database, the ability to upload and organize files, and the ability to pull reports when needed. •Bugs and Issues: Overall, the platform is stable. There are occasional hiccups or slow loading pages, especially when switching between tabs or viewing financial summaries, but nothing that broke our workflow. •Email: Mass emails to the community are simple to set up and send. It’s convenient to be able to track communication logs tied to each owner. A few formatting limitations, but it gets the job done. •Payment: This is the strongest part. Owners can pay dues via ACH or card, and automatic reminders are a big help in cutting down on late payments. We can also track who’s paid and who hasn’t, export data, and apply late fees when needed. •Banking and Accounts: ACH payouts to our HOA bank account have worked reliably. Cons he biggest issue we’ve encountered is that PayHOA’s banking integration does not support our business account with Salem Five. As treasurer, this has been a real limitation—it means I have to manually enter or upload transactions instead of having them synced automatically. It’s a bit surprising that a tool designed for HOAs wouldn’t support more regional banks, especially for business accounts. I’d love to see them expand their list of supported institutions, or at least offer a workaround that doesn’t require duplicate data entry. Review Source Response from Pay HOA September 23, 2025 Ebrahim, Thank you so much for the detailed review and for highlighting how PayHOA supports your community in different ways. We’re glad to hear the platform has been a reliable and cost-effective solution for your association. We understand the challenge you’ve faced with bank integrations. Feedback like yours helps us prioritize improvements. We appreciate your trust and look forward to continuing to support your community. Thanks again! VR Verified Reviewer HOA Board Real Estate Used the software for: 6-12 months ### "Great product to manage our community HOA" January 6, 2026 5.0 My overall experience with PayHOA is very good and I really encourage small community who wants to manage HOA themself to leverage it, it is pretty cheap compare to other software. Pros PayHOA is very easy to use, a simple UI with all the features, I like the group broadcast feature a lot, it makes the HOA board member life easier to send announcement to all the members without pasting all the emails. I also don't see any obvious bugs while I am using PayHOA, they have an integrated virtual bot can talk to support and find relevant information on how to use the product. Cons One thing I will say is maybe integrate with some private message function within the community itself also use more AI to power the analysis on the community. Review Source Response from Pay HOA January 7, 2026 We appreciate you sharing your experience. It's great to hear that PayHOA is delivering a simple, bug-free experience for your community, and that the broadcast feature is saving you from having to copy-paste emails one by one. The feedback on private messaging is helpful, and we'll share that with our team. On the AI front, we couldn't agree more. We've already rolled out an AI-powered chatbot ("Penny") in our website builder to help homeowners, and there's a lot more coming. Think AI-powered transaction coding, bank reconciliation, budget building, data imports, an admin assistant, etc. We're going big here. Thanks for being part of the PayHOA community! YB Yvette B. Manager Real Estate Used the software for: 6-12 months ### "Excellent System" December 8, 2025 5.0 Overall, I'm very happy with this product. It's easy and the website has knowledgeable article to help you navigate the system for both the clients and the business owners. Pros I can do everything I need to do for my business in ONE website. The security is important to my customers and for my business so it helps to know that there are not bugs and issues that come across. Cons Printing out checks, It does not let you edit the check margins so it never prints out create and I have to edit myself in PDF form. Review Source Response from Pay HOA December 10, 2025 Hi Yvette, Thanks so much for the kind words. We're thrilled to hear PayHOA is making your day-to-day easier and that the security and resources are hitting the mark for you and your clients. We appreciate the feedback on check printing and are always working to make things even smoother. If there's anything we can help with in the meantime, just let us know. Thanks for being part of the PayHOA community! GG Gary G. President of HOA Civic & Social Organization Used the software for: Less than 6 months ### "Frustrated for quite a while, but \[sensitive content hidden\], head of Customer Support, saved the day" September 25, 2025 4.0 Very rough to start because I could not find training resources. Only after several of our units did not receive dues invoices did I discover by accident that invoicing templates might have expiration dates. An electronic alert would be helpful for such situations. Also, for some reason, expense transactions stopped being listed in transactions although income transactions still were listed. Only after the session with \[sensitive content hidden\] were these items straightened out. Pros The live session I had with \[sensitive content hidden\], the head of Customer Support, answered nearly all the questions I had. Before speaking with her, I was ready to recommend our association abandon PayHOA. Cons I did not set up PayHOA for our condo association but rather inherited it. The individual that set it up was not available to assist me in learning the system. The only resource I had to learn was a 3 year old intro video that helped a bit but did not provide the detail needed. Until talking with \[sensitive content hidden\], I was not aware of the library of videos available on Youtube. I had done a Google search prior to speaking with \[sensitive content hidden\] but had only found two short videos. Review Source Response from Pay HOA September 29, 2025 Thanks so much for the honest review Gary. Your experience is exactly why we've recently put a greater emphasis on bringing video resources to the forefront for our customers. We're glad you've found those helpful and expect many others to as well. And you're absolutely right, our CS team (and leadership) is the best! Thanks again. YM Yomaira M. President Board of Directors Non-Profit Organization Management Used the software for: 2+ years ### "“Streamlined, Transparent, and Effective – Thanks to PayHOA”" March 21, 2025 5.0 Since taking over management of our condo, implementing PayHOA has been a game-changer. We now have full visibility into our finances, no unpaid maintenance fees, and all payments are made online—no more confrontations. The platform’s features like user logs and broadcast messaging make self-management much easier. Highly recommended! Pros Invoicing, unit owners payment live reports, and Broadcasting. Cons Vendors module needs more features and modern communication tools and Apps between PayHOA and vendors. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Condo Control](https://www.capterra.com/p/143800/Condo-Control/) Reason for choosing PayHOA Cost effective for payment and broadcast. Review Source Response from Pay HOA March 25, 2025 Very much appreciate the detailed review, Yomaira! SC Sandra C. CFO Real Estate Used the software for: 6-12 months ### "PayHOA Superb Customer Service" October 12, 2025 5.0 The program was easy to learn how to use. I've been amazed at the response speed of customer service. I like having information available for the homeowners in one place. Pros Customer service. They are have a fast response time. They help you sort out any issue you have to resolve. It's all included in the small monthly fee. You get a lot of value for the cost. Communications with HOA members are centralized in one place which makes it super easy. Cons Sometimes the interface is not user friendly. When a CD is closed out and transferred to another account, it results in double entries, which is annoying. Review Source Response from Pay HOA October 13, 2025 Thanks for sharing your experience, Sandra. We're thrilled to hear that our customer service team has been quick to help and that PayHOA makes it easy to keep all your communications and homeowner information in one place. We appreciate your feedback about the interface and duplicate entries when closing out CDs—that’s something our team is aware of and looking to improve in future updates. Thanks again for being part of the PayHOA community! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.