# PayHOA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PayHOA the right HOA solution for you? Explore 583 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146693/LegFi-com/reviews --- PayHOA 4.7 (583) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 26th, 2026 # Reviews of PayHOA Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews CC Caryn C President, Board of DirectorsReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “It's helped us organize our work orders and resident communications while offering an easy online payment option for residents. “ November 23, 2025 AC Alex C ManagerManagement Consulting, 2 - 10 employeesUsed the software for: 1-2 years. “It does not allow formatting within ballot descriptions — no spacing, no bold text, and everything appears in one continuous paragraph.“ February 16, 2026 KB Kevin B PresidentRecreational Facilities and Services, 51 - 200 employeesUsed the software for: Less than 6 months. “It has worked great -easily communicate with the homeowners through email/ mail/ phone using the platform, easily collect assessments, and generate reports.“ July 13, 2025 MM Mitchell M Asset ManagerReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “There is only one major drawback to PayHOA and that is the fact my owners cannot make a prepayment via an online payment.“ January 20, 2026 GC Ginger C Board SecretaryNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “Its a great centralized hub for all of our HOA documents, finances and communications, as we're a self managed HOA of 20 units that didnt want a lot of overhead.“ October 9, 2025 EG Ebrahim G TreasurerFacilities Services, 2 - 10 employeesUsed the software for: 6-12 months. “That said, the inability to connect our bank account (Salem Five Business) for automatic transaction syncing has added some manual work on the financial side.“ September 22, 2025 EG Ebrahim G TreasurerFacilities Services, 2 - 10 employeesUsed the software for: 6-12 months. “The automated payment reminders and ACH features have reduced the back-and-forth with owners and helped us stay on top of dues collection.“ September 22, 2025 SS Stacy S ResidentMarketing and Advertising, Self-employedUsed the software for: Less than 6 months. “Our financial reports are unable to be run reliably still (2 months now) and many entries are double entry.“ March 5, 2026 ## Showing most helpful reviews Showing 1-25 of 583 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brandon A. HOA VP Accounting Used the software for: 6-12 months ### "Great Experience for a self managed community!" March 4, 2025 5.0 Meets all expectations, customer service has been very helpful Pros Easy interface, easy to send messages, payment reconciliation is straightforward Cons It would be great to connect to Zoom, so that we could send HOA meetings with links to join - currently we can send an invite, but through the Zoom interface with direct links etc. Review Source Response from Pay HOA March 13, 2025 Thanks for the review, Brandon! CK Catherine K. Retired Arts and Crafts Used the software for: 6-12 months ### "PayHOA Review" January 22, 2026 5.0 Professional and friendly staff, who are extremy patient as we ramp up. The website is user friendly. Great enhancements (on-line voting & Homewise Docs) are added regularly. Pros Customer support is fantastic - using rhe built in tool or scheduling a quick 15 min video training session are extremely helpful. Great bang for the buck - the HOA is saving a lot of money, compared to the Property Management company previously used. We are able to easily post documents for Board and/or homeowner access. Cons Our homeowners have expressed a desire for an app. Homeowners (both on PCs and/or phones) have experienced webpage slowness. Alternatives considered [Easy HOA](https://www.capterra.com/p/237509/Easy-HOA/)[HOA Start](https://www.capterra.com/p/215897/HOA-Start/) Reason for choosing PayHOA More features and services available or coming soon (i.e. online viting & Homewise Docs). Review Source Response from Pay HOA January 23, 2026 Catherine, we appreciate the review. We're glad PayHOA is saving your HOA money compared to your previous management company, and that our support team has been patient and helpful as you've ramped up. It's great to hear you're taking advantage of features like online voting and Homewise Docs. We're always adding new enhancements, and there's a lot more on the way. And speaking of new features... Good news: a mobile app is in the works! Stay tuned on that front. Lastly, if you continue to experience slowness with the webpages/application, please reach out to our support team so we can look into it (support@payhoa.com). Thanks for being part of the PayHOA community. RG Ruth G. Benefits Administrator Hospital & Health Care Used the software for: Less than 6 months ### "Great HOA platform for self management" April 22, 2026 5.0 It has been positive and easy to use. In the time I have gone in to use and review it has been very instinctive. Pros This is the easiest platform to use and manage our HOA community. I like the notifications, security and best value for the money. Cons Haven't found anything yet that I don't like. I am still navigating the site, but it is really user friendly. Review Source Response from Pay HOA April 23, 2026 Hi Ruth, Thanks for the review. We're so glad the platform has been easy to use and that notifications, security and value are standing out for your community. It's also great to hear you're finding the site intuitive as you get settled in. As you continue exploring, our Knowledge Base (intercom.help/payhoa) has a ton of articles that walk through specific features, and our support team (support@payhoa.com) is always happy to help if anything comes up. Appreciate you being part of the PayHOA community. RH RaeAnne H. Community Association Manager HOA Management Management Consulting Used the software for: 6-12 months ### "I no longer recommend Pay HOAa" October 15, 2025 1.0 I'm feeling quite frustrated after initially being excited about this software. Now, I'm in a rush to find another company that doesn't charge exorbitant onboarding fees so I can get on a more reliable platform. The situation has become so dire that I'm seriously considering returning to QuickBooks. Pros I LOVED Pay HOA's customer service, their software worked great and fulfilled all my HOA management needs for my little 14 HOA company. Cons The recent software updates have introduced numerous glitches and are compelling users to adopt their system, such as printing checks despite having our own solutions. Additionally, the requirement for multiple bank integrations, even after initial setup, demonstrates a lack of responsiveness to customer needs. This forced transition into unfamiliar areas of the software is frustrating, especially during budget season, which highlights a disregard for user experience in favor of the IT team's preferences. What was once a robust software system has now become cumbersome and inefficient. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[DoorLoop](https://www.capterra.com/p/211768/DoorLoop/)[Easy HOA](https://www.capterra.com/p/237509/Easy-HOA/) Reason for choosing PayHOA Pay HOA was responsive and their software was perfect for my needs Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) I wanted software that allowed homeowners to view and pay their dues online Review Source Response from Pay HOA December 4, 2025 Hi RaeAnne, Thank you for taking the time to share your feedback. We're sorry to hear about your recent experience. That's not the type of experience we strive to deliver, and we would like to let you know that we take your concerns seriously. Rather than respond to each point here, we'd appreciate the opportunity to speak with you directly to help resolve any immediate issues and better understand where we may have fallen short. I sent you an email directly to schedule some time to chat. Please let me know if you are available. I would love the opportunity to make this right. Best, Mike Bollinger CEO, PayHOA SS Stacy S. Resident Marketing and Advertising Used the software for: Less than 6 months ### "Easy to find your way and learn" March 5, 2026 4.0 I have been on both the admin side and as a resident. I am sure there are more things to explore and learn, it's just a matter finding the time and patience to learn it for how we need it to be. Pros I like that it is very simplistic and easy to learn, once you find your way through things. The AI aspect for support has been a great asset as well for us on weekends. Cons There are some issues with the Accounting aspects and frustrations for our Corporate Treasurer and Activities Treasurer are mounting. Our financial reports are unable to be run reliably still (2 months now) and many entries are double entry. The surveys would be nice if we can do analysis with the results as it seems too simplistic. We are currently going to stay with Google Forms as we can create charts and graphs with the information. Next challenge is having fillable forms vs just pdf for the residents to access for things like Architectural Permits, and waivers. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) It was going obsolete and the cost to only do our accounting was the same price as being able to do more with property management aspects withing Review Source Response from Pay HOA March 6, 2026 Hi Stacy, thank you for the review. It's great to hear that the platform has been easy to pick up and that our AI support has been a helpful resource, even on weekends. And the fact that you've experienced PayHOA from both the admin and resident side gives your feedback extra weight. We hear you on the accounting frustrations, and we want you to know there are some enhancements coming on that front that should help minimize the issues you're running into. In the meantime, our support team (support@payhoa.com) is happy to help troubleshoot anything specific. Your feedback on surveys and fillable forms is noted too, and we've passed it along to our product team. Appreciate you being part of the PayHOA community! VC Vincent C. President Non-Profit Organization Management Used the software for: 6-12 months ### "President of the Board of Directors" January 27, 2026 4.0 is a great platform but comes with a lot of overhead from the company.. there are assumed items that they just think you know right off the bat where we were left in the dark from our prior management company... it made a very difficult transition. Overall the platform is great but we wish there was a little more customization for communities that our unique like ours.. Overall still enjoy the project JB and the support staff have been great in supporting us since our onboarding.. issues tend to get resolved quickly. Pros Easy initial setup with minimal technological knowledge required. The application is also easy to use from a homeowner perspective Cons Its hard to manage accounting... balance does not true up the way cash accounting would expect... Lack of support on finances in documented resources Switched from [Vantaca](https://www.capterra.com/p/230892/Vantaca/) Prior management company required this product Review Source Response from Pay HOA February 4, 2026 Thank you for the review, Vincent. We're glad the setup was straightforward and that the platform has been easy for your homeowners to use. We hear your feedback on the accounting experience and documentation. We're always looking to improve, and input like yours helps us make the platform better for everyone. If you'd like to share more details or talk through any specific challenges, our support team would be happy to connect. It's great to hear that JB and the team have been responsive since your onboarding. That's exactly what we strive for. If anything else comes up, don't hesitate to reach out. MM Mitchell M. Asset Manager Real Estate Used the software for: 6-12 months ### "PayHOA is Excellent " January 20, 2026 5.0 From implementation to use to customer service I was up and running within a day or two. Compared with Platforms like Realpage where it takes them months to stand up a software. Pros It has an extremely intuitive design. Making switching platforms extremely easy and straightforward. Cons There is only one major drawback to and that is the fact my owners cannot make a prepayment via an online payment. Alternatives considered [Entrata](https://www.capterra.com/p/20372/Entrata/) Reason for choosing PayHOA cost, implementation and customer service Switched from [RealPage](https://www.capterra.com/p/183247/Real-Page/) Because they were expensive and didnt provide a good bang for our buck Review Source Response from Pay HOA January 22, 2026 We appreciate the review, Mitchell. We're glad the platform has been intuitive and that you were up and running within a day or two. That's exactly the kind of experience we aim for. We appreciate the feedback on prepayments too. We'll make sure that gets passed along to our product team. Thanks for choosing PayHOA! JH James H. President Information Technology and Services Used the software for: 6-12 months ### "Great Value and great Support" January 19, 2026 5.0 Definitely give this a 5 star rating and plan on using it for the foreseeable future! I recommend it to all HOA boards who want to self manage. Pros It was easy to set up our new HOA using this software solution. The support has been excellent and setting up the individual properties worked great. Cons Invoicing on different schedules for each property is a little clunky. However once we went through the self help videos we were able to solve our issues. Alternatives considered [HOA Start](https://www.capterra.com/p/215897/HOA-Start/) Reason for choosing PayHOA was the most cost effective for the feature set we needed. Review Source Response from Pay HOA January 20, 2026 Thank you for the review and for recommending PayHOA to other boards. We're glad the setup was easy and that our support team has been helpful. It's also good to hear that the self-help videos helped you work through the invoicing schedules (that's exactly why we recorded them). We'll pass along the feedback on making that process smoother. Thanks for being part of the PayHOA community! BC Blake C. President Hospitality Used the software for: Less than 6 months ### "Great HOA platform management tool" April 27, 2026 5.0 It has been great so far. I would recommend this to any of the other HOAs we come in contact with. Awesome. Pros I like that it is user friendly and makes managing our subdivision much easier. The board is also in agreement Cons I will need to explore more of the website to find a con. The board has expressed no problems this far. Review Source Response from Pay HOA April 28, 2026 Hey Blake, Thanks for the kind words and the great review. We're glad the platform has been user friendly and that managing your subdivision has gotten easier. Even better when the whole board is on the same page. Sounds like things are off to a smooth start. As you keep exploring, our Knowledge Base (intercom.help/payhoa) is a great place to dig into specific features at your own pace. And if anything ever comes up, our support team (support@payhoa.com) is always ready to help. Appreciate you being part of the PayHOA community. AH Alex H. HOA President Real Estate Used the software for: Less than 6 months ### "Would refer any building to PayHOA!" April 13, 2026 5.0 I’ve enjoyed PayHOAs platform and having the ability to manage my condo building. This has save our HOA hundreds in property management fees and gives the board more oversight and ability to control finances Pros the convenience of managing my condo building, ease of issuing payments to vendors and ability to reconcile bank transactions all in one place. Also appreciate the prompt responses from customer service. Cons It’s difficult to differentiate between the vendors and payables pages. Hard to find documents and determining the balance of a given unit Review Source Response from Pay HOA April 15, 2026 Hey Alex, thank you for the review. Hearing that PayHOA has saved your HOA hundreds in property management fees and given the board better financial oversight is exactly the kind of outcome we're built for. Glad the vendor payments, bank reconciliation and customer support have been hitting the mark. We hear you on the navigation friction between the vendors and payables pages, and on finding documents and unit balances. Good callouts for our product team. Our Knowledge Base (intercom.help/payhoa) may help in the meantime, and our support team (support@payhoa.com) is always happy to walk you through anything. Appreciate you being part of the PayHOA community! LR Les R. Managing Principle Financial Services Used the software for: Less than 6 months ### "Game Changer for our HOA!" March 4, 2025 5.0 Overall, the experience with has been exceptional, streamlining our operations, ensuring accuracy and transparency in managing our HOA's finances. I highly recommend it! Pros As an 82-home HOA that self-manages, switching to has been a game changer. The best feature is its ability to automate invoices, bill payments and financial reports, cutting our monthly workload down to just a few hours - a huge improvement over our previous managed service, which was notorious for poor service and inaccurate reports. Homeowners also appreciate the intuitive portal for making payments and managing their accounts, complete with a personalized touch like a photo of their home. Very important for our small community, by converting to PayHOA, we saved 75% of the cost of the previous service. Cons My only minor drawback is that I would like to see more options for adding custom uploaded attachments to email invoices, similar to what we can do to mailed invoices. However, this is a small nit in an otherwise well-designed, stellar system. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/)[DoorLoop](https://www.capterra.com/p/211768/DoorLoop/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing PayHOA Better reviews, features aligned with our needs, well-priced, loved the demo, great support during transition. Company also appears to be on a great growth track with solid financial backing. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) We switched from Clark Simpson Miller - an HOA management company. Unsatisfactory service, inaccurate reports and high cost. Review Source Response from Pay HOA May 19, 2025 Les, Thank you so much for taking the time to leave this thoughtful review! We're thrilled to hear that PayHOA has been a game changer for your community, especially in streamlining financials. We're also glad to know that homeowners appreciate the intuitive portal and the personal touch you've added. We truly value your feedback and are always working to improve the platform. Thanks again! JS Jim S. Treasurer Real Estate Used the software for: 6-12 months ### "Glad we made the switch!" August 1, 2025 5.0 I wish I could get a person to respond sooner than it usually takes. I will say though, the bot now answers 95% of the questions I have. Pros Simple to set up. Any questions I had, the Bot or a person quickly helped guide me. We had always used a management company and just weren't getting value from them. Switching to saves us hundreds of dollars each month and let's us be more proactive with our finances. Cons I wish deposits got into our bank account faster. Seems very slow. I am sure there is a way to improve this aspect. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Vantaca](https://www.capterra.com/p/230892/Vantaca/)[HOALife](https://www.capterra.com/p/180926/HOALife-Inspector/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing PayHOA Positive Reviews, fair pricing, and long free trial Review Source Response from Pay HOA August 4, 2025 Hey Jim, thanks so much for the review. We're glad to hear that PayHOA is saving you so much money and enabling your association to be more proactive with finances. Regarding your comment on the support, I've passed that onto our Director of Customer Success. Ironically, that AI/bot that you're seeing success with is going to help us improve our overall response time when a real person is needed. I've also passed on your feedback on the slowness of the banking to our Product Team. Thanks again! -Earl Laing, VP of Marketing KF Keigh F. Treasurer Non-Profit Organization Management Used the software for: 2+ years ### "HOA PayHOA User Review" March 24, 2025 5.0 As a volunteer treasurer, I have been very happy with , both from my administrator and user experience. I would definitely recommend PayHOA for HOA management. Pros is easy to use, for both administrators and users. They have a database that usually has the answers to questions. The support team at PayHOA is the best! They respond quickly and are always helpful. The ability for residents pay online has been a great timesaver, and the ability to post governing documents, financial reports, and meeting minutes on the site has saved a lot of money on printing and mailing. Speaking of reports, about a year ago PayHOA created a report packet, so I don’t have to print, save, and post each report separately. Cons I would like to have the opportunity to be able to pay static (same charge every month) bills on a recurring basis. I’m sure they are working on this. Alternatives considered [CINC](https://www.capterra.com/p/143799/CINC-Systems/)[FRONTSTEPS](https://www.capterra.com/p/164415/FrontSteps/)[FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing PayHOA Pricing, ease of use, and automated reporting. Review Source Response from Pay HOA April 2, 2025 Keigh, thanks so much for the very detailed review. We appreciate the time you put into this and are so glad you've had an overwhelmingly positive experience with the platform so far. If you ever need anything, please don't hesitate to reach out! GI Gary I. Treasurer Facilities Services Used the software for: 1-2 years ### "A lifesaver" June 15, 2025 5.0 Outstanding. has been a lifesaver for me and our HOA. We had no management system prior to PayHOA. Start up was very straightforward and the on line help has been excellent. We've now had PayHOA for over 1 year and we remain extremely pleased. The system has done everything we wanted initially and has additional features that we didn't know we needed. Pros Pros Accounting system Seamless 1099's Email generation and tracking Instant messaging On line help - both AI and help staff Cons The only con has been an occassional incompatibilty issue with Firefox when generating consecutive emails. Not an issue if you use Chrome. Alternatives considered [Easy HOA](https://www.capterra.com/p/237509/Easy-HOA/)[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reason for choosing PayHOA Value, ease of use, user base. The ease of filing 1099's made the difference between at least one other system. Review Source Response from Pay HOA July 9, 2025 Thanks Gary, we're glad you're seeing such great success with PayHOA thus far and greatly appreciate you taking the time to leave us a review. BD Brian D. General Manager Consumer Services Used the software for: 2+ years ### "Ocean Way 2025" March 7, 2025 5.0 It is an invaluable management tool to stay current with every aspect of our facility operations. Pros For a lot less money, has many of the key features that a more expensive management software system provides. Cons When certain features are upgraded, I would like to see the learning videos updated as well. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing PayHOA In addition to the low cost, the staff person we worked with \[sensitive content hidden\] was very knowledgeable and willing to serve as our bookkeeper. Review Source Response from Pay HOA March 10, 2025 Appreciate the review and rating, Brian! Great feedback on the learning videos. SH Stuart H. Treasurer Non-Profit Organization Management Used the software for: 6-12 months ### "PayHOA is the answer to you HOA financial and administrative challenges. " March 4, 2025 5.0 I have been involved with 2 different HOAs. I’ve served as president, secretary, and treasurer. Until we discovered , we truly did not have a system that was sufficient to account for everything an HOA is responsible for as accurately as what it does. It was truly the answer to our HOA administration challenges. I highly recommend it for ANY self directed HOA. Pros It is a one stop shop for HOA management. helps you to invoice residents, manage accounts, provides a collection point for all your HOA documents - everything you need to be successful. Cons There is really not much I don’t like about it. It is fairly intuitive and help is fairly accessible when needed. Alternatives considered [DoorLoop](https://www.capterra.com/p/211768/DoorLoop/) Reason for choosing PayHOA It seemed to offer everything we needed at a good price. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) is specifically tailored to support HOAs whereas QB is not. QB did fine in the financial tracking, but we needed everything else that PayHOA offered. The absolute best thing about the switch is PayHOA is much less expensive than QB. Review Source Response from Pay HOA March 13, 2025 Stuart, very much appreciate the detailed review. Glad you feel that it is a one stop shop for HOA management, as that is one of our top goals. Thanks again! EG Ebrahim G. Treasurer Facilities Services Used the software for: 6-12 months ### "Solid Tool for Self-Managed HOAs" September 22, 2025 5.0 Overall, has been a helpful platform for managing our small self-run HOA. It covers most of the basics we need—owner communication, dues collection, document sharing, and tracking violations—all in one place. The interface is clean, and once you get used to the workflow, it’s fairly intuitive. The automated payment reminders and ACH features have reduced the back-and-forth with owners and helped us stay on top of dues collection. I also appreciate the ability to email residents directly from the platform and store important records in one shared location. That said, the inability to connect our bank account (Salem Five Business) for automatic transaction syncing has added some manual work on the financial side. It’s not a dealbreaker given that the number of expenditures is less thsn 10 monthly, but something to be aware of depending on your bank. All in all, it’s a good fit for small to mid-sized communities that want an affordable and fairly easy-to-use system to streamline day-to-day operations without needing a professional management company. Pros has been a solid tool for our self-managed HOA. A few highlights: •Security: The platform feels secure and trustworthy, especially for handling payments and owner banking information. We haven’t had any concerns around breaches or unauthorized access. •Value for Money: Compared to other platforms we considered, PayHOA is reasonably priced for what it offers. It covers core features like invoicing, owner communication, document storage, and financial tracking without feeling bloated or overpriced. •Customer Support: Their support team is responsive—most inquiries get a reply within a day or two, and they seem to genuinely try to help. That said, it’s mostly via email and some guides, so don’t expect a full support desk experience. •Information Access: Owners can log in to see their payment history, shared documents, and messages. From an admin side, I like the owner database, the ability to upload and organize files, and the ability to pull reports when needed. •Bugs and Issues: Overall, the platform is stable. There are occasional hiccups or slow loading pages, especially when switching between tabs or viewing financial summaries, but nothing that broke our workflow. •Email: Mass emails to the community are simple to set up and send. It’s convenient to be able to track communication logs tied to each owner. A few formatting limitations, but it gets the job done. •Payment: This is the strongest part. Owners can pay dues via ACH or card, and automatic reminders are a big help in cutting down on late payments. We can also track who’s paid and who hasn’t, export data, and apply late fees when needed. •Banking and Accounts: ACH payouts to our HOA bank account have worked reliably. Cons he biggest issue we’ve encountered is that ’s banking integration does not support our business account with Salem Five. As treasurer, this has been a real limitation—it means I have to manually enter or upload transactions instead of having them synced automatically. It’s a bit surprising that a tool designed for HOAs wouldn’t support more regional banks, especially for business accounts. I’d love to see them expand their list of supported institutions, or at least offer a workaround that doesn’t require duplicate data entry. Review Source Response from Pay HOA September 23, 2025 Ebrahim, Thank you so much for the detailed review and for highlighting how PayHOA supports your community in different ways. We’re glad to hear the platform has been a reliable and cost-effective solution for your association. We understand the challenge you’ve faced with bank integrations. Feedback like yours helps us prioritize improvements. We appreciate your trust and look forward to continuing to support your community. Thanks again! KW Kenneth W. President Non-Profit Organization Management Used the software for: 6-12 months ### "PayHOA Rescues HOA From Drowning in Debt From Management Fees" September 2, 2025 5.0 Logging in and using the services has been very easy and intuitive. I actually had a homeowner ask me to do it for them and they were shocked out how simple it was. Pros As the president of our HOA, this platform has all necessary information in an easy to access format. Cons So far, although it is not 's fault, we have only gotten 50% of the neighborhood to sign up, which makes communication more difficult. Review Source Response from Pay HOA September 5, 2025 Kenneth, we’re glad to hear that PayHOA is making a positive impact for you, both as a board member and homeowner. As more of the community begins using the platform, that value will only grow. If you’d like tips on encouraging adoption, our support team (support@payhoa.com) would be happy to share best practices. Thanks again! GC Ginger C. Board Secretary Non-Profit Organization Management Used the software for: Less than 6 months ### "Great software for small, self-managed HOAs!" October 9, 2025 5.0 Overall, its great! Its easy to use and navigate, it has lots of features, and its just what we needed for our self-managed HOA. Pros Its a great centralized hub for all of our HOA documents, finances and communications, as we're a self managed HOA of 20 units that didnt want a lot of overhead. Cons I wish it was easier to set up an admin profile for the board members so communications could be consistent. We use a shared email for official HOA communications, such as when dealing with insurance or mortgage lenders. While I can manually change the email address that emails are sent from to the official HOA email, when I send out reminders for a survey, it doesnt give me that option and automatically sends it with my personal email address. Review Source Response from Pay HOA October 10, 2025 Thanks for sharing your experience, Ginger. We’re so glad PayHOA’s all-in-one community management platform is helping your board stay organized and run smoothly. You’re not the first person to flag the challenge with sending messages from a shared HOA email, and that’s something we already have on our roadmap for 2026. We really appreciate the feedback — it helps us prioritize the improvements that matter most. Thanks again for being part of the PayHOA community! -Earl Laing VP of Marketing, PayHOA CR Conrad R. Board Secretary Real Estate Used the software for: Less than 6 months ### "I recommend PayHOA" March 15, 2026 5.0 More cost-effective than any property management software we've explored. Arguably the cleanest UX/UI on the market. Lots to speculate in terms of additional features and services being rolled out. Will continue to rely on it. Pros Super clean user interface. Responsive customer support. Saved us having to keep a QBO and Bill.com subscription, plus granting us property management faculties we really wanted. Cons Adopting senior unit owners is hard, but not surprising, regardless of simplicity. No mobile app - if you want to access from your phone, you have to do so from a browser with a sub-optimal UX/UI. Review Source Response from Pay HOA March 16, 2026 Hello again Conrad, We appreciate you sharing your experience here and on G2. Replacing QBO and Bill.com with a single platform for less is a win we're really proud of, and it means a lot to hear the UX lands as cleanly as it does for your team. The senior owner adoption challenge is real, and we appreciate you naming it. We're always looking at ways to make the experience more accessible for everyone in the community. On the mobile app, it's on our roadmap for this year. More details to come, but it's coming. Thanks again for being part of the PayHOA community! PS Payrona S. VP of Finance Real Estate Used the software for: 6-12 months ### "New users, but great experience" December 15, 2025 5.0 Lots of features to learn, however easy to navigate once you get the hang of it. The YouTube videos they provide on their channel are very helpful. Pros I love how everything is automated. The reporting feature has been beneficial for submitting quick monthly data. We also love how each unit keeps historical data intact for our office to fall back on if necessary. Cons So far we just aren’t fans of the scrolling feature on the budget dashboard. There are too many scroll bars to keep up with. Review Source GG Gary G. President of HOA Civic & Social Organization Used the software for: Less than 6 months ### "Frustrated for quite a while, but \[sensitive content hidden\], head of Customer Support, saved the day" September 25, 2025 4.0 Very rough to start because I could not find training resources. Only after several of our units did not receive dues invoices did I discover by accident that invoicing templates might have expiration dates. An electronic alert would be helpful for such situations. Also, for some reason, expense transactions stopped being listed in transactions although income transactions still were listed. Only after the session with \[sensitive content hidden\] were these items straightened out. Pros The live session I had with \[sensitive content hidden\], the head of Customer Support, answered nearly all the questions I had. Before speaking with her, I was ready to recommend our association abandon . Cons I did not set up for our condo association but rather inherited it. The individual that set it up was not available to assist me in learning the system. The only resource I had to learn was a 3 year old intro video that helped a bit but did not provide the detail needed. Until talking with \[sensitive content hidden\], I was not aware of the library of videos available on Youtube. I had done a Google search prior to speaking with \[sensitive content hidden\] but had only found two short videos. Review Source Response from Pay HOA September 29, 2025 Thanks so much for the honest review Gary. Your experience is exactly why we've recently put a greater emphasis on bringing video resources to the forefront for our customers. We're glad you've found those helpful and expect many others to as well. And you're absolutely right, our CS team (and leadership) is the best! Thanks again. KZ Kesha Z. VP POA Computer Software Used the software for: 6-12 months ### "Game changer." October 8, 2025 5.0 Fantastic. Highly recommend. I like all the spreadsheets that you can create with it and really find the broadcast tool, especially text, helpful for scheduling a meeting. Pros Absolutely loving . We were in dire straits. No organization, no reserves, no way to issue violations and now we have secured payment from 210 residents out of 224. We got most of those payments in only about 2 months. I like the way that violations are handled the most. Cons The way you have to save a tenant as "other contact." Not a deal breaker but I'd like to track the tenant and have an option that they receive all the same communications of the \[sensitive content hidden\] Review Source Response from Pay HOA October 9, 2025 Thanks so much for the awesome review, Kesha. We’re thrilled to hear how PayHOA helped your community get back on track and that you’re seeing such great results with collections. Love that you’re getting value out of the violations and broadcast tools too. We really appreciate your note about tenant tracking. That’s on our radar for future updates to make things even smoother. Thanks again for the recommendation and for being part of the PayHOA community! AB Anisa B. HOA Board Secretary Facilities Services Used the software for: Less than 6 months ### "Invaluable tool for HOAs" January 16, 2026 5.0 has been a game changer when it comes to bringing our self-managed hoa community into the 21st century. It's a way to keep all documents and records in one place and will ensure continuity of information as board members join or leave. The payment system is easy to use for both the admin and user side. Pros It integrates all our needs in one place, from payments to communications and records. The whole admin team has real time access to the same info Cons Wish it also did payroll since we have a small number of part-time employees and one full-time. Also, wish it had a toggle function for admin users who also own units. That way they can switch between admin view and regular user view. Some of our board members are not the most tech people and while they need access to admin rights it would be best they could switch that off so they don't do something wrong. Review Source Response from Pay HOA January 20, 2026 Thank you for taking the time to share your experience on (both G2 and) Capterra. We really appreciate you spreading the word and being part of the PayHOA community! We're glad the platform has been a game changer for your community, and that your whole admin team has real-time access to the same info. That continuity, as board members come and go, is so important for self-managed HOAs. The feedback on payroll and an admin/user view toggle is noted. It's helpful to know where you'd like to see us grow. Thanks again! HH Helen H. Treasurer Accounting Used the software for: 6-12 months ### "Worth every penny!" July 7, 2025 5.0 I wish I have more time to play with it but it is a powerful tool in keeping HOA's straight, would highly recommend Pros This is a great site for small HOA, it creates a easy way to keep the dues current. It allows a for consistent level of service. Cons I would like to have quicker access to tech support but the support teams are top rate, not much to complain about. Review Source Response from Pay HOA November 20, 2025 Hi Helen, thank you for the thoughtful review. It means a lot to hear how PayHOA is helping your community keep dues organized and service consistent. That’s exactly why we built the platform. Simple. Reliable. Easy for boards to manage day to day. I appreciate the note on tech support response times. Our team works hard to be as quick and helpful as possible, and feedback like this helps us keep improving. Thanks again for the recommendation. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.