# PayHOA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PayHOA the right HOA solution for you? Explore 594 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146693/PayHOA/reviews --- PayHOA 4.7 (594) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 26th, 2026 # Reviews of PayHOA Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews Responsive and helpful support team 95% positive reviews out of 167 Most reviewers describe customer support as quick, approachable, and effective in resolving questions and issues. Mark B ceo, 2 - 10 employees. "The software is easy to use, and the technical support is fantastic. If I ever have a question, I email my support person, and I get an answer back that actually answers my question, sometimes within a few hours, always within 24 hours." Occasional system bugs and delays 36% negative reviews out of 61 Some users say bugs, glitches, and slow resolution times can disrupt accounting, payments, and general usability. Alex C Manager, 2 - 10 employees. "While PayHOA offers strong overall value, there are still some system bugs that can create frustration." Streamlined community self-management 95% positive reviews out of 39 Most reviewers find community management tools enable affordable, centralized, and efficient self-management for various HOA sizes. Shuchun Y HOA Board, 2 - 10 employees. "My overall experience with PayHOA is very good and I really encourage small community who wants to manage HOA themself to leverage it, it is pretty cheap compare to other software." Unreliable bank account syncing 60% negative reviews out of 58 Some reviewers report inconsistent bank account integration, frequent syncing issues, and limited support for regional banks. Ebrahim Z Treasurer, 2 - 10 employees. "That said, the inability to connect our bank account (Salem Five Business) for automatic transaction syncing has added some manual work on the financial side." Comprehensive feature set 95% positive reviews out of 37 Most reviewers appreciate the wide range of features, frequent updates, and user-friendly design for HOA needs. McKenzie J Executive Director of Portfolio Management, 2 - 10 employees. "The extensive built-in features and seamless integrations are absolutely unmatched." Cumbersome transaction and violation processes 75% negative reviews out of 40 Most reviewers indicate transaction and violation management lacks editing flexibility, clear instructions, and efficient approval workflows. ## Showing most helpful reviews Showing 1-25 of 594 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brandon A. HOA VP Accounting Used the software for: 6-12 months ### "Great Experience for a self managed community!" March 4, 2025 5.0 Meets all expectations, customer service has been very helpful Pros Easy interface, easy to send messages, payment reconciliation is straightforward Cons It would be great to connect to Zoom, so that we could send HOA meetings with links to join - currently we can send an invite, but through the Zoom interface with direct links etc. Review Source Response from Pay HOA March 13, 2025 Thanks for the review, Brandon! EG Erik G. HOA Manager Real Estate Used the software for: 2+ years ### "Best HOA Software " June 1, 2026 5.0 Despite some normal hiccups when working with software the staff is always available and able to assist with a resolution. Pros The software has all the features a small independent HOA manager needs to run multiple HOA’s efficiently. Cons There have been several bank syncing issues and other glitches. Though it was in combination with stripe. Review Source Response from Pay HOA June 3, 2026 Hey Erik, thanks so much for the review. We're glad you're part of the PayHOA community. Like you mentioned, the Support Team is always there if you need them! RH RaeAnne H. Community Association Manager HOA Management Management Consulting Used the software for: 6-12 months ### "I no longer recommend Pay HOAa" October 15, 2025 1.0 I'm feeling quite frustrated after initially being excited about this software. Now, I'm in a rush to find another company that doesn't charge exorbitant onboarding fees so I can get on a more reliable platform. The situation has become so dire that I'm seriously considering returning to QuickBooks. Pros I LOVED Pay HOA's customer service, their software worked great and fulfilled all my HOA management needs for my little 14 HOA company. Cons The recent software updates have introduced numerous glitches and are compelling users to adopt their system, such as printing checks despite having our own solutions. Additionally, the requirement for multiple bank integrations, even after initial setup, demonstrates a lack of responsiveness to customer needs. This forced transition into unfamiliar areas of the software is frustrating, especially during budget season, which highlights a disregard for user experience in favor of the IT team's preferences. What was once a robust software system has now become cumbersome and inefficient. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[DoorLoop](https://www.capterra.com/p/211768/DoorLoop/)[Easy HOA](https://www.capterra.com/p/237509/Easy-HOA/) Reason for choosing PayHOA Pay HOA was responsive and their software was perfect for my needs Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) I wanted software that allowed homeowners to view and pay their dues online Review Source Response from Pay HOA December 4, 2025 Hi RaeAnne, Thank you for taking the time to share your feedback. We're sorry to hear about your recent experience. That's not the type of experience we strive to deliver, and we would like to let you know that we take your concerns seriously. Rather than respond to each point here, we'd appreciate the opportunity to speak with you directly to help resolve any immediate issues and better understand where we may have fallen short. I sent you an email directly to schedule some time to chat. Please let me know if you are available. I would love the opportunity to make this right. Best, Mike Bollinger CEO, PayHOA AC Alex C. Manager Management Consulting Used the software for: 1-2 years ### "Solid Choice" February 16, 2026 4.0 Overall, my experience with has been very positive. While there are some bugs and feature limitations that still need refinement, the platform delivers strong value for the cost and continues to improve over time. The system is user-friendly, well-supported by helpful documentation, and backed by a responsive support team. The ongoing upgrades show that the company is actively developing and listening to feedback, which gives confidence that current issues will be resolved. For HOAs looking for an affordable, functional, and steadily improving management solution, PayHOA is a solid choice. Pros offers great value for the money. Compared to other HOA management platforms, it provides strong functionality at a very reasonable cost. They have been consistently upgrading their system, and you can really see the improvements over time. The platform continues to get better, which shows they are actively investing in development. The site itself is easy to use, both for board members and residents. On top of that, the help articles have been a tremendous resource for residents, making it easy for them to find answers quickly without needing direct assistance. Their support staff — \[sensitive content hidden\] — are great to work with. They are responsive, knowledgeable, and always helpful when questions come up. Cons While offers strong overall value, there are still some system bugs that can create frustration. There have been issues with exporting financial statements. PDF exports work fine, but CSV exports do not always match the same format and are sometimes missing information, which requires additional manual cleanup. The voting module also has limitations. It does not allow formatting within ballot descriptions — no spacing, no bold text, and everything appears in one continuous paragraph. Additionally, there is no high-level overview of voting responses. To see how residents voted, you must click into each individual ballot rather than viewing a summary. There have also been occasional instances where transactions were recorded to the wrong account when multiple bank accounts are linked within the system. That said, these appear to be system bugs rather than structural issues, and given their ongoing upgrades, I’m confident these will likely be addressed over time. Alternatives considered [Easy HOA](https://www.capterra.com/p/237509/Easy-HOA/)[Perfect HOA](https://www.capterra.com/p/10030553/Perfect-HOA/)[HOA Central](https://www.capterra.com/p/10029832/HOA-Central/)[HOA Start](https://www.capterra.com/p/215897/HOA-Start/) Reason for choosing PayHOA We chose over these others mainly due to the low price - though it did increase recently. Also the 30 day trial was nice to check out everything before signing up officially. Switched from [Vantaca](https://www.capterra.com/p/230892/Vantaca/) The HOA budget was limited and we needed a budget friendly option. Review Source Response from Pay HOA March 6, 2026 Hey Alex, thank you for the thorough review. We're glad PayHOA has been a good fit for your community, and it's great to hear that the platform, documentation and support team have all been working well for you. We appreciate the detailed feedback on CSV exports, the voting module and the bank account issues. That kind of specificity is really helpful. We've passed it along to our product team, and it's on their radar as we continue improving the platform. It means a lot that you see the progress we're making. We're committed to keep building on that momentum. Appreciate you being part of the PayHOA community. RK Rob K. Hydrogeologist Environmental Services Used the software for: 6-12 months ### "Easy to use system" April 22, 2026 5.0 It's a great system that organized everything into one place and make it all easy to find. The most difficult thing I think was getting everyone to actually register, which really isn't a problem. Pros The ease of use of the website is very nice. I also enjoy how it organized all the relevant documents. Cons The community calendar could be a little more prominent. Sometimes it's a little bit difficult to find. Review Source Response from Pay HOA April 24, 2026 Hi Rob, Thank you for the great review. We're so glad the platform has made it easy to organize documents and keep everything in one place for your community. Your feedback on the community calendar is really helpful. We hear you that it could be easier to find, and we've passed that along to our product team to take a closer look. And on getting everyone registered, we appreciate you calling that out. We know that first step can be the hardest, and we're always working on ways to make it smoother. Appreciate you being part of the PayHOA community! RG Ruth G. Benefits Administrator Hospital & Health Care Used the software for: Less than 6 months ### "Great HOA platform for self management" April 22, 2026 5.0 It has been positive and easy to use. In the time I have gone in to use and review it has been very instinctive. Pros This is the easiest platform to use and manage our HOA community. I like the notifications, security and best value for the money. Cons Haven't found anything yet that I don't like. I am still navigating the site, but it is really user friendly. Review Source Response from Pay HOA April 23, 2026 Hi Ruth, Thanks for the review. We're so glad the platform has been easy to use and that notifications, security and value are standing out for your community. It's also great to hear you're finding the site intuitive as you get settled in. As you continue exploring, our Knowledge Base (intercom.help/payhoa) has a ton of articles that walk through specific features, and our support team (support@payhoa.com) is always happy to help if anything comes up. Appreciate you being part of the PayHOA community. jM jamie M. treasurer Facilities Services Used the software for: Less than 6 months ### "great program" May 26, 2026 4.0 good customer support was able to work through issues quickly with phone calls and th videos provided Pros good system, was a le to do everything we needed for our HOA. service was great to get us going. try it Cons the wy the accounting works in the software you are unable to create searate buckets so that if something else is paid it only take from that bucket Review Source Response from Pay HOA May 29, 2026 Thanks for the review, Jamie. We're really glad the platform has been able to meet your HOA's needs and that our support team helped get you up and running. Appreciate you being part of the PayHOA community. BC Blake C. President Hospitality Used the software for: Less than 6 months ### "Great HOA platform management tool" April 27, 2026 5.0 It has been great so far. I would recommend this to any of the other HOAs we come in contact with. Awesome. Pros I like that it is user friendly and makes managing our subdivision much easier. The board is also in agreement Cons I will need to explore more of the website to find a con. The board has expressed no problems this far. Review Source Response from Pay HOA April 28, 2026 Hey Blake, Thanks for the kind words and the great review. We're glad the platform has been user friendly and that managing your subdivision has gotten easier. Even better when the whole board is on the same page. Sounds like things are off to a smooth start. As you keep exploring, our Knowledge Base (intercom.help/payhoa) is a great place to dig into specific features at your own pace. And if anything ever comes up, our support team (support@payhoa.com) is always ready to help. Appreciate you being part of the PayHOA community. KK Katie K. admin Construction Used the software for: Less than 6 months ### "Small HOA management" May 19, 2026 4.0 Pros Takes time to understand the product, but besides that i think it is a great platform. It covers all the basics we need for property management. For the price this is a great product! I have had only one small issue, that im sure will be an easy fix. Cons The invoicing and taking payments is a bit confusing. My deposit do not directly link to an invoice, or when i accept a payment i feel like im having to enter in twice. Review Source Response from Pay HOA May 21, 2026 Hi Katie, Thanks for the review. We're glad PayHOA covers the basics you need and that the value has been there for your community. On the invoicing and payments piece, that double-entry feeling makes sense. When you record a manual payment (check or cash) and then deposit it at the bank, the deposit comes back through your bank feed without enough detail for us to auto-link it. So you'll see a quick step to link that deposit to the original payment. Our KB has a walkthrough that makes it much easier (https://intercom.help/payhoa/en/articles/8321195-how-to-link-offline-homeowner-payments-to-a-deposit-transaction). If anything still feels off, support@payhoa.com is always happy to take a look. Appreciate you being part of the PayHOA community. AH Al H. Vice President Non-Profit Organization Management Used the software for: Less than 6 months ### "RAPACA CONDO" June 3, 2026 5.0 It has been a welcomed change for myself being an administrator of the portal. We’re still working through transitions of the senior population residents Pros Simplifies the burden of paper invoices, manual accounting, cashing checks and physical bank deposits. Cons Getting residents to transition to the electronic payment system. Most of the residents are senior citizens and are adverse to electronic systems and technology. Review Source Response from Pay HOA June 4, 2026 Hey Al, we appreciate the review and are glad to hear you're happy with PayHOA. The benefits you described around simplifying the burdens you face and the platform being a welcome change are awesome to hear. That's exactly what we shoot for. On the transition, we've actually got a blog in the works on this exact topic. The challenge of resident engagement is pretty universal... so be on the lookout for it in the coming weeks. Thanks again for being part of the PayHOA community! VC Vincent C. President Non-Profit Organization Management Used the software for: 6-12 months ### "President of the Board of Directors" January 27, 2026 4.0 is a great platform but comes with a lot of overhead from the company.. there are assumed items that they just think you know right off the bat where we were left in the dark from our prior management company... it made a very difficult transition. Overall the platform is great but we wish there was a little more customization for communities that our unique like ours.. Overall still enjoy the project JB and the support staff have been great in supporting us since our onboarding.. issues tend to get resolved quickly. Pros Easy initial setup with minimal technological knowledge required. The application is also easy to use from a homeowner perspective Cons Its hard to manage accounting... balance does not true up the way cash accounting would expect... Lack of support on finances in documented resources Switched from [Vantaca](https://www.capterra.com/p/230892/Vantaca/) Prior management company required this product Review Source Response from Pay HOA February 4, 2026 Thank you for the review, Vincent. We're glad the setup was straightforward and that the platform has been easy for your homeowners to use. We hear your feedback on the accounting experience and documentation. We're always looking to improve, and input like yours helps us make the platform better for everyone. If you'd like to share more details or talk through any specific challenges, our support team would be happy to connect. It's great to hear that JB and the team have been responsive since your onboarding. That's exactly what we strive for. If anything else comes up, don't hesitate to reach out. CC Caryn C. President, Board of Directors Real Estate Used the software for: Less than 6 months ### "PayHOA has been a game changer" November 23, 2025 5.0 It's helped us organize our work orders and resident communications while offering an easy online payment option for residents. w Pros It is very user friendly and offers all of the features we need as a board. We have no issues with reaching homeowners with emergency issues, our work orders are organized, and are able to upload documents for easy access for the residents. Cons I wish we were able to use this cooperatively with quickbooks. We have to manually merge information from one format to another. Alternatives considered [TownSq](https://www.capterra.com/p/179206/TownSq/)[Zego](https://www.capterra.com/p/230122/Zego/) Reason for choosing PayHOA The look of the platform and ease of use was the primary reason. We also thought the cost was very reasonable. Review Source Response from Pay HOA November 26, 2025 Caryn, Thank you for the review and for calling PayHOA a game changer. We're thrilled to hear the platform has helped you organize work orders, streamline resident communications, and make payments easy for everyone. We appreciate the feedback about QuickBooks integration. We hear you, and we're always looking at ways to make our platform work even better for boards like yours. Thanks again for choosing PayHOA and for taking the time to share your experience. We're proud to support your community! SW Sente W. Manager Real Estate Used the software for: 1-2 years ### "Super easy to navigate " October 6, 2025 5.0 Overall, the system is excellent. It’s extremely user-friendly and simplifies everything. They also handle all 1099 forms, so there’s no need to worry about that process. Pros It’s easy to navigate, which makes the process much smoother and helps streamline collecting information from homeowners Cons I believe there is currently no online payment option available for vendors; however, many vendors have indicated a preference for electronic payments over traditional checks. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) User friendly software where homeowners can access Review Source Response from Pay HOA October 7, 2025 Thanks for the review, Sente. We’re glad to hear PayHOA’s simplicity and navigation are making community management easier. You’re right about vendor payments — we’re planning to address this in 2026 with our migration to Stripe, which will support electronic payments. We appreciate your feedback and your trust in PayHOA. -Earl Laing VP of Marketing, PayHOA NC Nina C. Treasurer Non-Profit Organization Management Used the software for: Less than 6 months ### "Swan lake Homeowners Assoc." October 29, 2025 5.0 Pretty good, as stated above staff is responsive good support. has been a time saver and it makes managing finances easier. Pros Ease of use. Friendly and good support. Knowledgeable staff. is easy to use a game changer for self managed HOAs. Homeowners like paying online. Cons Not sure yet, still working through some issues. Our bank was not able to transmit for a couple of weeks in August which caused our balances to not much. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing PayHOA is more designed for the needs of an HOA Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Time to make the transition from desktop software to online Review Source Response from Pay HOA October 30, 2025 Thanks so much, Nina. We really appreciate you taking the time to share this. It’s great to hear PayHOA has been a game changer for your board and homeowners. We're sorry to hear about the banking issues you experienced. Because each financial institution connects a little differently, occasional hiccups can happen depending on the bank, its Plaid connection status, etc. Regardless, our team is always here to help troubleshoot and get things working smoothly again. You can reach our support team anytime at support@payhoa.com. Thanks again for your feedback. It helps us keep improving the experience for all communities using PayHOA, and we’re grateful to have you as a customer. SJ Shelby J. Property Manager Real Estate Used the software for: 2+ years ### "PayHOA - User Friendly HOA Management " March 19, 2025 5.0 has been so helpful for my business and makes it possible for me to stay on top of things. Pros I love how user friendly is. I was nervous about using a new software, but everything is straight forward and clean. Cons I wish there were options to drill down on the reports once they are pulled. This would eliminate the need to go back and forth between different reports. Alternatives considered [Condo Control](https://www.capterra.com/p/143800/Condo-Control/) Reason for choosing PayHOA is a very user friendly platform and the functionalities it has better fit the needs for my company. The price point was also suitable. Review Source Response from Pay HOA March 25, 2025 We love the fact you're finding things so user friendly, Shelby, that is one of our core principles. We appreciate the review! RO Rick O. President Hospitality Used the software for: 6-12 months ### "Tested many Condo management platforms... Always came back to PayHOA" March 12, 2025 5.0 Customer service= A+ Functionality = A Tiered Pricing = A+ Overall, the experience has been tremendous. I tested several platforms before choosing . It is meeting and exceeding my expectations with reporting and options to make the Treasurer job more manageable. Pros A one-stop shop for managing our condo community's financials. The ability to send invoices and receipts and the option to set up a website for our community to stay current with FL legislation for a self-managed condo community are crucial. The tiered pricing based on the number of units in the community is beneficial. The reporting will be a huge benefit (once I transition from Excel.) This builds a sustainable platform that can operate with little touch from Board to Board. Cons First, I'll state that the support function on is TOP NOTCH before I share. There is a bit of a learning curve, so plan a quarter to learn before launching to the community. You are not losing anything by waiting. You are gaining trust and can answer a lot more questions. Alternatives considered [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing PayHOA The functionality of reporting, owner portals, future expansion add on by adding a website, ACH. The one I really like is the ability to send mass communication during an emergency. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Automation, ease of use, capability of communication and online database. Review Source Response from Pay HOA March 14, 2025 Rick, thank you so much for the detailed review! We built PayHOA to be just what you described, "a one-stop shop" for community management (whether it be for condos, HOAs, or property management companies). We're glad you're seeing A+ impact with the platform. Should you ever need anything, don't hesitate to reach out! Earl Laing VP, Marketing | PayHOA VL Vencent L. CEO Management Consulting Used the software for: 1-2 years ### "Efficient HOA Management with Room for Communication Improvements" March 6, 2025 4.0 The platform has positively impacted HOA operations by improving financial tracking, accessibility, and user engagement. While some community members have yet to fully explore the system’s features, those who have used it find it beneficial. A valuable recommendation would be to implement a dedicated contact list for business queries and immediate or ongoing IT support to address any hiccups efficiently. Pros We believe that has been well received by the office as end users, assisting with providing a streamline path to completing daily activities, and its user-friendly experience for managing HOA-related tasks. The system offers excellent transparency, making it easier for residents and administrators to track payments, requests, and community updates. Many appreciate the accessibility and organization it has brought to Ridgemont in the areas of financial and operational HOA matters has been considered a plus. Cons There have been some concerns related to communication, particularly during system downtime or when adjustments and entry changes require turnaround time. This in no way affects our product contact and representative, but this statement is more related to standard image or IT system team as a protocol to update clients, and users of system upload, storage or error delays. While the platform functions well overall, improvements in real-time updates and a structured response process for technical issues would enhance user confidence. Alternatives considered [TownSq](https://www.capterra.com/p/179206/TownSq/) Reason for choosing PayHOA product that could offer autonomy and better ease Switched from [TownSq](https://www.capterra.com/p/179206/TownSq/) They did not offer some components, was able to assist us with. We were looking for a product that could offer autonomy and ease for new database users, since coming from a prior 20 year database system before Townsq and Payhoa Review Source Response from Pay HOA March 10, 2025 Vencent, we appreciate the time you put into this very detailed review. We're glad the platform is having such a big impact. AC Angela C. Vice President of Operations Real Estate Used the software for: 2+ years ### "PayHOA Review " March 4, 2025 5.0 I would say the experience has been pretty good and I usually have all my questions and concerns answered in a timely manner. Pros What I like most about is that you can access the system at any time and manage all your HOA accounts. It's very user friendly and most homeowners are able to use it without issues. Cons I don't like that homeowners have to pay a processing fee to pay their bills online. The whole system for setting up payment is hard for homeowners to do too, especially because a lot of them are older and don't understand how to do it and it has a lot of steps. Alternatives considered [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing PayHOA We found it to be the best system for our money. Review Source Response from Pay HOA March 13, 2025 Glad you're seeing good value for your money, Angela. Appreciate the review! DB DeAnna B. Office Manager Accounting Used the software for: Less than 6 months ### "A Decent Site" April 6, 2026 4.0 Overall, the experience is good. However, the mature clientele of our particular HOA do not understand the portal, nor the process of setting up autopay. Pros I found the Video Tutorials and Customer Support lines to be helpful. I've self taught myself as I am the office manager of a bookkeeping firm, and frequently guide HOA members with their payment options. Cons I would like to print reports with a filter to select exactly what I want to analyze. Older residents do not like the portal or understand the autopay set up. As a bookkeeping company servicing for an HOA, a high percentage of my time with the HOA we service is talking through the set up and payment system with . Review Source Response from Pay HOA April 9, 2026 Hi DeAnna, Thank you for the review. We're glad the video tutorials and support have been helpful as you've learned the platform. Your feedback on report filtering is noted and passed along to our product team. We hear you on the time spent helping residents work through the portal and autopay setup. That's real, and we appreciate you filling that gap for the communities you serve. Our Knowledge Base (intercom.help/payhoa) has step-by-step guides that may help residents self-serve through those processes, and our support team (support@payhoa.com) is always happy to help if you need backup. Appreciate you being part of the PayHOA community. WR Wayne R. Treasurer Maritime Used the software for: Less than 6 months ### "Month 3 with PayHOA.com" December 9, 2025 5.0 Its been a good software program thus far, and good support. It might take a day to get a response, but they are always helpful in clearing up the problem. Pros Having complete control of the invoicing, payables, delinquent accounts, and most is being able to text communication the owners. Cons Not having 30-60-90 notices sent out to owners with late charges attached. We can visible see under "Reports" those that have are late payers, but have to scroll through the entire 310 owners to look for the delinquents. Review Source Response from Pay HOA December 12, 2025 Wayne, Thanks so much for the great review. We're happy to hear that invoicing, payables, delinquent accounts, and text communication are making your life easier. Your feedback on 30-60-90 late notices is super valid and valuable. We totally get that scrolling through 310 owners to find delinquents isn't ideal. We've passed this along to our product team, and they're exploring ways to improve the experience. FYI - We're planning some robust collections enhancements for early 2026, which could include easier filtering and workflows for late accounts (if we don't get to it sooner). We really appreciate you taking the time to share this. Feedback like yours helps us keep improving PayHOA. Thanks again, Earl Laing VP of Marketing | PayHOA GC Ginger C. Board Secretary Non-Profit Organization Management Used the software for: Less than 6 months ### "Great software for small, self-managed HOAs!" October 9, 2025 5.0 Overall, its great! Its easy to use and navigate, it has lots of features, and its just what we needed for our self-managed HOA. Pros Its a great centralized hub for all of our HOA documents, finances and communications, as we're a self managed HOA of 20 units that didnt want a lot of overhead. Cons I wish it was easier to set up an admin profile for the board members so communications could be consistent. We use a shared email for official HOA communications, such as when dealing with insurance or mortgage lenders. While I can manually change the email address that emails are sent from to the official HOA email, when I send out reminders for a survey, it doesnt give me that option and automatically sends it with my personal email address. Review Source Response from Pay HOA October 10, 2025 Thanks for sharing your experience, Ginger. We’re so glad PayHOA’s all-in-one community management platform is helping your board stay organized and run smoothly. You’re not the first person to flag the challenge with sending messages from a shared HOA email, and that’s something we already have on our roadmap for 2026. We really appreciate the feedback — it helps us prioritize the improvements that matter most. Thanks again for being part of the PayHOA community! -Earl Laing VP of Marketing, PayHOA CR Conrad R. Board Secretary Real Estate Used the software for: Less than 6 months ### "I recommend PayHOA" March 15, 2026 5.0 More cost-effective than any property management software we've explored. Arguably the cleanest UX/UI on the market. Lots to speculate in terms of additional features and services being rolled out. Will continue to rely on it. Pros Super clean user interface. Responsive customer support. Saved us having to keep a QBO and Bill.com subscription, plus granting us property management faculties we really wanted. Cons Adopting senior unit owners is hard, but not surprising, regardless of simplicity. No mobile app - if you want to access from your phone, you have to do so from a browser with a sub-optimal UX/UI. Review Source Response from Pay HOA March 16, 2026 Hello again Conrad, We appreciate you sharing your experience here and on G2. Replacing QBO and Bill.com with a single platform for less is a win we're really proud of, and it means a lot to hear the UX lands as cleanly as it does for your team. The senior owner adoption challenge is real, and we appreciate you naming it. We're always looking at ways to make the experience more accessible for everyone in the community. On the mobile app, it's on our roadmap for this year. More details to come, but it's coming. Thanks again for being part of the PayHOA community! VR Verified Reviewer HOA Board Real Estate Used the software for: 6-12 months ### "Great product to manage our community HOA" January 6, 2026 5.0 My overall experience with is very good and I really encourage small community who wants to manage HOA themself to leverage it, it is pretty cheap compare to other software. Pros is very easy to use, a simple UI with all the features, I like the group broadcast feature a lot, it makes the HOA board member life easier to send announcement to all the members without pasting all the emails. I also don't see any obvious bugs while I am using PayHOA, they have an integrated virtual bot can talk to support and find relevant information on how to use the product. Cons One thing I will say is maybe integrate with some private message function within the community itself also use more AI to power the analysis on the community. Review Source Response from Pay HOA January 7, 2026 We appreciate you sharing your experience. It's great to hear that PayHOA is delivering a simple, bug-free experience for your community, and that the broadcast feature is saving you from having to copy-paste emails one by one. The feedback on private messaging is helpful, and we'll share that with our team. On the AI front, we couldn't agree more. We've already rolled out an AI-powered chatbot ("Penny") in our website builder to help homeowners, and there's a lot more coming. Think AI-powered transaction coding, bank reconciliation, budget building, data imports, an admin assistant, etc. We're going big here. Thanks for being part of the PayHOA community! AB Anisa B. HOA Board Secretary Facilities Services Used the software for: Less than 6 months ### "Invaluable tool for HOAs" January 16, 2026 5.0 has been a game changer when it comes to bringing our self-managed hoa community into the 21st century. It's a way to keep all documents and records in one place and will ensure continuity of information as board members join or leave. The payment system is easy to use for both the admin and user side. Pros It integrates all our needs in one place, from payments to communications and records. The whole admin team has real time access to the same info Cons Wish it also did payroll since we have a small number of part-time employees and one full-time. Also, wish it had a toggle function for admin users who also own units. That way they can switch between admin view and regular user view. Some of our board members are not the most tech people and while they need access to admin rights it would be best they could switch that off so they don't do something wrong. Review Source Response from Pay HOA January 20, 2026 Thank you for taking the time to share your experience on (both G2 and) Capterra. We really appreciate you spreading the word and being part of the PayHOA community! We're glad the platform has been a game changer for your community, and that your whole admin team has real-time access to the same info. That continuity, as board members come and go, is so important for self-managed HOAs. The feedback on payroll and an admin/user view toggle is noted. It's helpful to know where you'd like to see us grow. Thanks again! KZ Kesha Z. VP POA Computer Software Used the software for: 6-12 months ### "Game changer." October 8, 2025 5.0 Fantastic. Highly recommend. I like all the spreadsheets that you can create with it and really find the broadcast tool, especially text, helpful for scheduling a meeting. Pros Absolutely loving . We were in dire straits. No organization, no reserves, no way to issue violations and now we have secured payment from 210 residents out of 224. We got most of those payments in only about 2 months. I like the way that violations are handled the most. Cons The way you have to save a tenant as "other contact." Not a deal breaker but I'd like to track the tenant and have an option that they receive all the same communications of the \[sensitive content hidden\] Review Source Response from Pay HOA October 9, 2025 Thanks so much for the awesome review, Kesha. We’re thrilled to hear how PayHOA helped your community get back on track and that you’re seeing such great results with collections. Love that you’re getting value out of the violations and broadcast tools too. We really appreciate your note about tenant tracking. That’s on our radar for future updates to make things even smoother. Thanks again for the recommendation and for being part of the PayHOA community! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.