--- title: "PayHOA Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is PayHOA the right HOA solution for you? Explore 653 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/146693/PayHOA/reviews/" page_type: "reviews" language: "en" --- PayHOA 4.7 (653) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of PayHOA Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews Ken V TreasurerAccounting, 2 - 10 employeesUsed the software for: 6-12 months. “The service offers a robust set of tools and features that make managing our HOA significantly easier, from financial revenue and expense tracking and reporting to surveys, voting and other homeowner communications. “ July 18, 2026 PS Prashant S Budget Committee LeadNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 6-12 months. “Certain Available Features are hard to find- example creating a template for Violation, had to navigate through the Software to figure out on how to create a Template, Voting Ballot Description Text box should have formatting capabilities, finding calendar (Events) is not very intuitive, needs to be the one of the easily available option on the left side bar, I don't seem to see an electronic payment option to the HOA Vendor, wish there was one, if there is one I am not able to find it“ June 18, 2026 LM Love M HOA Board MemberReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “The platform offers a robust set of features that make managing our HOA significantly easier, from financial tracking and reporting to homeowner communications and document management.“ May 29, 2026 AK Ama K HOA PresidentReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “Many reports are rigid and offer limited customization, lacks advanced sorting filters, and does not allow users to save search filters, meaning you have to reconfigure columns and parameters every time you reload a page.“ July 15, 2026 Mary L Program AdministratorHealth, Wellness and Fitness, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “PayHOA transformed our SOPs – allowing the board more time to address bigger issues. When board roles change, the next volunteer instantly can inherits a complete digital history.“ July 16, 2026 AC Alex C ManagerManagement Consulting, 2 - 10 employeesUsed the software for: 1-2 years. “It does not allow formatting within ballot descriptions — no spacing, no bold text, and everything appears in one continuous paragraph.“ February 16, 2026 EO Erika O TreasurerNon-Profit Organization Management, 51 - 200 employeesUsed the software for: Less than 6 months. “Navigation is intuitive overall, although some accounting workflows could be organized more clearly, especially around chart of accounts setup, equity accounts, and reserve reporting.“ May 14, 2026 Ken V TreasurerAccounting, 2 - 10 employeesUsed the software for: 6-12 months. “When I was first asked to assume the Treasurer role for our HOA Board, my first thought was “Oh, this is going to be so difficult to deal with vendor payments, sending out invoices, processing homeowner payments, managing a budget, creating reports, etc.” and I’m not an Accountant. “ July 18, 2026 ## Showing most helpful reviews Showing 1-25 of 653 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mary L. Program Administrator Health, Wellness and Fitness Used the software for: Less than 6 months ### "You Really Can't Go Wrong" July 16, 2026 4.0 PayHOA gives our small beach community a value added, saving us thousands of board member hours dealing with minutia and helps ensure positive accounting. The platform is a total game-changer for our self-managed community, making daily operations less stressful. This software works so well for us in several ways including: •Ease of Use & User Interface: The system is incredibly easy to use. The clean user interface makes finding tools and navigating menus simple for everyone on our board. •Property Management: Routine property management tasks are now completely automated. Tracking maintenance requests and sending out community announcements takes just a few clicks. •Information Access: Homeowners have 24/7 information access. They can view their balances and community documents anytime through their private portals. This centralized information means board members no longer waste time hunting through scattered paper files or private emails, which dramatically drops the number of daily administrative questions for the board. •Bank Reconciliation: Doing a bank reconciliation used to take hours of manual work. Now, the bank syncs automatically to keep all our financials aligned. •Customer Support: We are new to PayHOA and when we encounter obstacles, the customer support team is helpful. They provide clear, rapid guidance to get thing resolved. Having less than 30 units means a reduction in what was a massive administrative burden. Once initial community data is uploaded, PayHOA transformed our SOPs – allowing the board more time to address bigger issues. When board roles change, the next volunteer instantly can inherits a complete digital history. Every board member has identical, real-time visibility into finances, keeping everyone aligned without manual reporting. This seems to be a game changer to bring this small, outdated community into a new era. Pros PayHOA transformed our SOPs – allowing the board more time to address bigger issues. When board roles change, the next volunteer instantly can inherits a complete digital history. Every board member has identical, real-time visibility into finances, keeping everyone aligned without manual reporting. Cons The time investment of uploading all unit/community data. Obviously a necessary evil, but for an over-taxed board, it took additional time before we could role it out to for real-time use. Review Source DM David M. Treasurer Accounting Used the software for: Less than 6 months ### "PayHoa is great" June 12, 2026 5.0 It have been a positive experience for the board as well as a money saver for all our members. Dumping our management company and going to self management with PayHOA is probably the best decision the board could have made. As a long time board member I can strongly recommend PayHoa. Pros More control for the management of our hoa while saving valuable dollars. The software program is easy and intuitive for the board members as well as the owners. Cons There is a learning curve and more work for board members over our previous management company. The conversion from our management company did take some time and effort. Review Source Response from Pay HOA June 17, 2026 Hey David, Thanks for the great review and strong recommendation. We're really glad the move to self-management has given your board more control while saving your community real money, and that the platform has been easy to use for board members and owners alike. You're right that there's a learning curve when you take things in-house, and the conversion requires some upfront effort. We work hard to make that transition smooth, and our Knowledge Base (intercom.help/payhoa) and support team (support@payhoa.com) are there whenever you want a hand getting the most out of any given feature. Appreciate you being part of the PayHOA community! CD Chris D. Consultant Construction Used the software for: Less than 6 months ### "POA site that all members have access to" June 16, 2026 3.0 Extremely simple. Easy to take care of payments as well as review expectations of members and process for new homes being built in the neighborhood. Pros Everything in one place. Very convenient for all members of the community to have access in one centralized place. Cons None uncovered. I haven’t used the site long enough to determine what could be improved upon at this time. Review Source Response from Pay HOA June 17, 2026 Hi Chris, Thanks for the review. We're glad having everything in one place has made it convenient for your members to find what they need, handle payments and keep track of expectations and new-build processes in the neighborhood. Since you're still getting to know the platform, we'd love to know what would take your experience from three stars to five. If there's a feature or a workflow that would make PayHOA a better fit for your community, that's exactly the kind of feedback that helps us improve. You can reach me directly at earl@payhoa.com. Appreciate you being part of the PayHOA community. Thanks, -Earl Laing VP of Marketing CS Chi S. Director Real Estate Used the software for: 6-12 months ### "Easy to use, gives competitors a run for their money " April 23, 2026 4.0 We're actually hopeful that this might be something we can use to self manage one day without a management company. Access is simple, paying is simple, we haven't had any issues with finances as the graphs are amazing. And I appreciate that I'm not constantly spammed with marketing emails but helpful support tips and tricks. Pros We came from TownSq which was ok, maybe not worth the money. PayHOA does so much of a better job in terms of ease of use, interface, logging in. You really can't mess it up as it is straight forward. Cons We've been on it for less than a year, the duplicate accounts and admin privileges were confusing but other than that, there really aren't any complaints. Switched from [TownSq](https://www.capterra.com/p/179206/TownSq/) The system was clunky and archaic. It wasn't user friendly and was messy in terms of collecting data. Review Source Response from Pay HOA April 24, 2026 Hi Chi, We appreciate the review. We're so glad the switch to PayHOA has been a smoother experience and that ease of use, the interface and the financial graphs are standing out. It's also great to hear you're hopeful this could help you 100% self-manage one day. That's exactly the kind of shift we love to support. On the cons, we'd love to learn more about what you ran into with duplicate accounts. Could you share a bit more detail so we can take a closer look? And on admin privileges, our support team (support@payhoa.com) is always happy to walk through setup and permissions with you whenever it's helpful. Thanks again for the review and for being part of the PayHOA community. EG Erik G. HOA Manager Real Estate Used the software for: 2+ years ### "Best HOA Software " June 1, 2026 5.0 Despite some normal hiccups when working with software the staff is always available and able to assist with a resolution. Pros The software has all the features a small independent HOA manager needs to run multiple HOA’s efficiently. Cons There have been several bank syncing issues and other glitches. Though it was in combination with stripe. Review Source Response from Pay HOA June 3, 2026 Hey Erik, thanks so much for the review. We're glad you're part of the PayHOA community. Like you mentioned, the Support Team is always there if you need them! GK Gabriel K. President Real Estate Used the software for: 6-12 months ### "Great platform, not so with the support." July 15, 2026 5.0 The application itself is great but the support is questionable. I’ve sent multiple requests to speak to someone about items on the balance sheet and how to address them, but no response. Pros Great value for money if you are able to self-manage. Easy to use interface. Information is easily accessible. Cons I’ve requested support in getting some of the accounting issues figured out. I keep reaching out but don’t ever get a call back. Review Source JH Jan H. President Financial Services Used the software for: Less than 6 months ### "More control, lower cost" June 15, 2026 5.0 We are very pleased with the aspects of PayHOA we have used & are looking forward to using more. We joined on March 1st, 2026. Pros PayHOA has been more than my association could hope for. Their services have saved us money & gives us so many options to add. Our \[sensitive content hidden\] find it easy to join & our board appreciates having access to all parts of the platform. Cons In a recent resale it seems disclosure info didn't get where it needed to or the realtors ignored the HomeWise docs. We still haven't received the signed acknowledgement from the buyer. The closing was May 29th. Review Source Response from Pay HOA June 17, 2026 Hi Jan, This is wonderful to read, thank you. We're really glad PayHOA has saved your association money and given your board the access and options you were after, and that your members are finding it easy to join. The resale is something I want to help get sorted out. I'd like to better understand exactly what happened with the HomeWise disclosure on that sale. Could you email me directly at earl@payhoa.com? I'll look into it with our team and follow up with you. Appreciate you being part of the PayHOA community! jM jamie M. treasurer Facilities Services Used the software for: Less than 6 months ### "great program" May 26, 2026 4.0 good customer support was able to work through issues quickly with phone calls and th videos provided Pros good system, was a le to do everything we needed for our HOA. service was great to get us going. try it Cons the wy the accounting works in the software you are unable to create searate buckets so that if something else is paid it only take from that bucket Review Source Response from Pay HOA May 29, 2026 Thanks for the review, Jamie. We're really glad the platform has been able to meet your HOA's needs and that our support team helped get you up and running. Appreciate you being part of the PayHOA community. PM Peter M. Administrator Accounting Used the software for: Less than 6 months ### "Longhorn Ridge" July 16, 2026 5.0 Our experience has been very positive. We would recommend PayHOA to other HOAs. All members of our HOA have access to reports and are able to review financial data Pros The software is easy to use, with little training - very intuitive. We stopped using a property management company due to the errors in their reports. We have been able to swiftly and accurately run bank reconciliations, balance sheet and income statement. Customer service was able to assist with the initial install and answer question. Cons I wish we were provided with a customer service representative who would be familiar with our account and easy to contact Review Source JH Jonathan H. Treasurer Insurance Used the software for: 6-12 months ### "Great software and support for our HOA. " July 15, 2026 5.0 Very positive, great customer assistance and easy to use platform. I was encouraged to ask questions and the staff helped quickly and efficiently when needed. Our users had a seamless signup process- even those who are not computer savvy were able to get set up easily. Pros Ease of setup with very personable assistance from the representative. I was able to create our profile easily on my own and the customer service rep was instrumental in fine tuning our account. Cons Finance- lack of specific feature addressing reserve study. Otherwise the software addresses all aspects of our HOA. Review Source AC Alex C. Manager Management Consulting Used the software for: 1-2 years ### "Solid Choice" February 16, 2026 4.0 Overall, my experience with PayHOA has been very positive. While there are some bugs and feature limitations that still need refinement, the platform delivers strong value for the cost and continues to improve over time. The system is user-friendly, well-supported by helpful documentation, and backed by a responsive support team. The ongoing upgrades show that the company is actively developing and listening to feedback, which gives confidence that current issues will be resolved. For HOAs looking for an affordable, functional, and steadily improving management solution, PayHOA is a solid choice. Pros PayHOA offers great value for the money. Compared to other HOA management platforms, it provides strong functionality at a very reasonable cost. They have been consistently upgrading their system, and you can really see the improvements over time. The platform continues to get better, which shows they are actively investing in development. The site itself is easy to use, both for board members and residents. On top of that, the help articles have been a tremendous resource for residents, making it easy for them to find answers quickly without needing direct assistance. Their support staff — \[sensitive content hidden\] — are great to work with. They are responsive, knowledgeable, and always helpful when questions come up. Cons While PayHOA offers strong overall value, there are still some system bugs that can create frustration. There have been issues with exporting financial statements. PDF exports work fine, but CSV exports do not always match the same format and are sometimes missing information, which requires additional manual cleanup. The voting module also has limitations. It does not allow formatting within ballot descriptions — no spacing, no bold text, and everything appears in one continuous paragraph. Additionally, there is no high-level overview of voting responses. To see how residents voted, you must click into each individual ballot rather than viewing a summary. There have also been occasional instances where transactions were recorded to the wrong account when multiple bank accounts are linked within the system. That said, these appear to be system bugs rather than structural issues, and given their ongoing upgrades, I’m confident these will likely be addressed over time. Alternatives considered [Easy HOA](https://www.capterra.com/p/237509/Easy-HOA/)[Perfect HOA](https://www.capterra.com/p/10030553/Perfect-HOA/)[HOA Central](https://www.capterra.com/p/10029832/HOA-Central/)[HOA Start](https://www.capterra.com/p/215897/HOA-Start/) Reason for choosing PayHOA We chose PayHOA over these others mainly due to the low price - though it did increase recently. Also the 30 day trial was nice to check out everything before signing up officially. Switched from [Vantaca](https://www.capterra.com/p/230892/Vantaca/) The HOA budget was limited and we needed a budget friendly option. Review Source Response from Pay HOA March 6, 2026 Hey Alex, thank you for the thorough review. We're glad PayHOA has been a good fit for your community, and it's great to hear that the platform, documentation and support team have all been working well for you. We appreciate the detailed feedback on CSV exports, the voting module and the bank account issues. That kind of specificity is really helpful. We've passed it along to our product team, and it's on their radar as we continue improving the platform. It means a lot that you see the progress we're making. We're committed to keep building on that momentum. Appreciate you being part of the PayHOA community. CK Catherine K. Retired Arts and Crafts Used the software for: 6-12 months ### "PayHOA Review" January 22, 2026 5.0 Professional and friendly staff, who are extremy patient as we ramp up. The website is user friendly. Great enhancements (on-line voting & Homewise Docs) are added regularly. Pros Customer support is fantastic - using rhe built in tool or scheduling a quick 15 min video training session are extremely helpful. Great bang for the buck - the HOA is saving a lot of money, compared to the Property Management company previously used. We are able to easily post documents for Board and/or homeowner access. Cons Our homeowners have expressed a desire for an app. Homeowners (both on PCs and/or phones) have experienced webpage slowness. Alternatives considered [Easy HOA](https://www.capterra.com/p/237509/Easy-HOA/)[HOA Start](https://www.capterra.com/p/215897/HOA-Start/) Reason for choosing PayHOA More features and services available or coming soon (i.e. online viting & Homewise Docs). Review Source Response from Pay HOA January 23, 2026 Catherine, we appreciate the review. We're glad PayHOA is saving your HOA money compared to your previous management company, and that our support team has been patient and helpful as you've ramped up. It's great to hear you're taking advantage of features like online voting and Homewise Docs. We're always adding new enhancements, and there's a lot more on the way. And speaking of new features... Good news: a mobile app is in the works! Stay tuned on that front. Lastly, if you continue to experience slowness with the webpages/application, please reach out to our support team so we can look into it (support@payhoa.com). Thanks for being part of the PayHOA community. VR Verified Reviewer HOA BOD President Real Estate Used the software for: 6-12 months ### "HOA BOD President Statement "PayHOA provided the structure, governance, and accountability as the HOA BOD fiduciary leads"" December 29, 2025 5.0 We rolled-out our neighborhood PayHOA program in October and have successfully trained and assisted 98% of our homeowners get comfortable with the tools. The PayHOA team are very responsive and dedicated to resolving any programming issues or mis-connections. I've been on 14 different HOA Board of Directors over the years and this is the best, most reliable, and helpful management tool I have ever experienced! Pros The PayHOA system has been a critical piece to our young neighborhood self-manage our 121-house neighborhood. For about a $1/household per month, the value for the money we spend is amazing. Quality staff members with a focus on customer service and individual support for our various users. As the President of my neighborhood HOA, the Return on Investment is excellent and we now have tools to run a professional neighborhood HOA. Cons We had a couple of early issues in getting the bank accounts connected and to automatically sync. However, the PayHOA Customer Service team were patient and determined to help us resolve those challenges. Alternatives considered [TownSq](https://www.capterra.com/p/179206/TownSq/) Reason for choosing PayHOA Pricing and expansive nature of archiving neighborhood documentation. Review Source Response from Pay HOA January 5, 2026 Wow, we really appreciate you taking the time to leave such a detailed review. This is high praise coming from someone with your level of board experience! We love hearing that PayHOA is helping you run your HOA professionally. That kind of value, being able to do more with less, keeping homeowners informed, etc., is precisely what we're going for. We also appreciate the feedback on implementation. The initial setup can be the toughest part, and we're glad you got through it and are now seeing the payoff. Thanks again for being part of the PayHOA community! VC Vincent C. President Non-Profit Organization Management Used the software for: 6-12 months ### "President of the Board of Directors" January 27, 2026 4.0 PayHOA is a great platform but comes with a lot of overhead from the company.. there are assumed items that they just think you know right off the bat where we were left in the dark from our prior management company... it made a very difficult transition. Overall the platform is great but we wish there was a little more customization for communities that our unique like ours.. Overall still enjoy the project JB and the support staff have been great in supporting us since our onboarding.. issues tend to get resolved quickly. Pros Easy initial setup with minimal technological knowledge required. The application is also easy to use from a homeowner perspective Cons Its hard to manage accounting... balance does not true up the way cash accounting would expect... Lack of support on finances in documented resources Switched from [Vantaca](https://www.capterra.com/p/230892/Vantaca/) Prior management company required this product Review Source Response from Pay HOA February 4, 2026 Thank you for the review, Vincent. We're glad the setup was straightforward and that the platform has been easy for your homeowners to use. We hear your feedback on the accounting experience and documentation. We're always looking to improve, and input like yours helps us make the platform better for everyone. If you'd like to share more details or talk through any specific challenges, our support team would be happy to connect. It's great to hear that JB and the team have been responsive since your onboarding. That's exactly what we strive for. If anything else comes up, don't hesitate to reach out. MM Mitchell M. Asset Manager Real Estate Used the software for: 6-12 months ### "PayHOA is Excellent " January 20, 2026 5.0 From implementation to use to customer service I was up and running within a day or two. Compared with Platforms like Realpage where it takes them months to stand up a software. Pros It has an extremely intuitive design. Making switching platforms extremely easy and straightforward. Cons There is only one major drawback to PayHOA and that is the fact my owners cannot make a prepayment via an online payment. Alternatives considered [Entrata](https://www.capterra.com/p/20372/Entrata/) Reason for choosing PayHOA cost, implementation and customer service Switched from [RealPage](https://www.capterra.com/p/183247/Real-Page/) Because they were expensive and didnt provide a good bang for our buck Review Source Response from Pay HOA January 22, 2026 We appreciate the review, Mitchell. We're glad the platform has been intuitive and that you were up and running within a day or two. That's exactly the kind of experience we aim for. We appreciate the feedback on prepayments too. We'll make sure that gets passed along to our product team. Thanks for choosing PayHOA! SG Stephanie G. VP Civic & Social Organization Used the software for: 6-12 months ### "Love this software" October 6, 2025 5.0 Wonderful support. Very responsive. Easy to find information and access guides. Easy to manage and use among a 5 person HOA board as well!!! Pros It's affordable for our small 43 unit HOA. We love the personable interaction and that the customer support and engagement with the company is easy to use, schedule, and feels supportive. It feels very professional and continues to add new features that benefit the effectiveness and efficiency of any size HOA. We have never had any bugs or issues so far. Cons The only complaint we have is something we know they're find tuning- the message board doesn't format super well when you post stuff versus when you're designing. Alternatives considered [Easy HOA](https://www.capterra.com/p/237509/Easy-HOA/)[HOA Sites](https://www.capterra.com/p/10021299/HOA-Sites/) Reason for choosing PayHOA Price and responsiveness. We had a meeting with a member of the PAYHOA team and they were great and really walked us through the software without wasting our time. Review Source Response from Pay HOA October 24, 2025 Thanks so much, Stephanie. We’re thrilled to hear that PayHOA has been such a good fit for your 43-unit community and that our team made onboarding smooth and straightforward. It’s great to know you’ve found the platform affordable, reliable, and easy to use. That’s exactly what we aim for. We also appreciate you sharing feedback about the message board formatting. Input like yours helps guide future improvements. We’re grateful to have your association in the PayHOA family and appreciate you taking the time to share your experience! SC Sean C. Owner Management Consulting Used the software for: 1-2 years ### "This PM loves PayHOA" October 22, 2025 5.0 Great! Love the support they give us and the enhancements they do. \[sensitive content hidden\] and her staff have always been amazing. Pros I love the support they offer me as a PM. It makes mine and our customers day to day a lot easier being able to have the same support reps helping us. Cons We need a select all feature for requests so we can save time closing requests in a more efficient way. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reason for choosing PayHOA Ease of use and cost. Also user friendliness for owners. Needs an app though. Review Source Response from Pay HOA October 24, 2025 Hi Sean, thanks so much for the great review. We're thrilled to hear that PayHOA has made your day-to-day easier and that our support team has been such a help. We really appreciate your suggestions. Feedback like yours helps us continue to make PayHOA even better for property managers and associations alike. Thanks again for being part of the PayHOA community! DM Daniel M. HOA President Non-Profit Organization Management Used the software for: Less than 6 months ### "PAYHOA feedback from Wineberry HOA" January 9, 2026 5.0 Has been a net positive for our HOA. Great communication platform and covers all key operational processes for us. I am a fan! Pros Very straight forward tool. We do not have a complicated HOA operation and this tool is very adaptable. Can go deeper if needed but keeps it simple for our operation. Cons Delay in bank / PayHOA balance reconciliation process is sometimes delayed. Also, the cost per credit card transactions is a bit high relative to competition. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Too complex and inflexible. Hard to get in touch with support services. Review Source Response from Pay HOA January 15, 2026 Thank you for the review. We're glad PayHOA has been a net positive for Wineberry HOA and that it's covering your key operational and communication needs while keeping things simple. We appreciate the feedback on bank reconciliation delays too. Good news: we're releasing AI-powered bank reconciliation next week, which should help smooth that out. An email with more information on this will be sent out next Wednesday, so keep an eye out! Thanks for being part of the PayHOA community. JB Jordan B. Cost Analyst Financial Services Used the software for: Less than 6 months ### "Simple & Clean, but training course SHOULD BE attended" January 16, 2026 5.0 This is the first time I've worked with any kind of payment management software and it's been a really good time for me. PayHOA has set the bar pretty high for any and all subsequent experience I have with other companies. Pros The user interface is very clean and doesn't visually overload the user with multiple tabs and buttons visible in one space. The support team is dedicated and friendly when working with the board to resolve issues, and even found an issue I wasn't aware of while we were going through some questions I had. Cons While the interface is simple, it does mean there is a learning curve to finding out where all the buttons and features are. I didn't attend a training class since my schedule wouldn't allow it, but I'm sure the struggles I had at the beginning wouldn't have been a struggle if I was able to attend an initial training course. PayHOA does offer the training course, and I believe there isn't an additional charge for it, but like I said, I wasn't able to attend for my own reasons. Alternatives considered [HOA Start](https://www.capterra.com/p/215897/HOA-Start/) Reason for choosing PayHOA Better value for the expense and the amount of support available was better with PayHOA Review Source Response from Pay HOA January 20, 2026 Thanks for sharing your experience. It means a lot to hear that PayHOA has been a great first experience with community management software, and that we've set a high bar for you. That's what we shoot for. You're right that attending a walkthrough can make the early days smoother. We often refer to these as demos during the trial process, but they're really personalized training sessions, one-on-one with a product expert, fully catered to your organization, and a great opportunity to ask questions. Feel free to reach out to our Success Team at support@payhoa.com. They can connect you with your Account Manager to get one of these sessions scheduled at your convenience. Or, if easier, reach out to me directly. Thanks again for choosing PayHOA. Earl Laing VP of Marketing | PayHOA earl@payhoa.com BG Brad G. President of HOA Real Estate Used the software for: Less than 6 months ### "Great service that saves us time" February 20, 2026 4.0 Very easy process to sign up and implement. The team is especially helpful with addressing any questions or issues. Pros Customer support is great, real people to talk to over video calls. User interface is very easy to use and understand. Cons I would give it 5 stars but they changed their fees during our onboarding process. We do not use all their functionalities as well so I wish it was more a la carte for what functions you need and pay for. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing PayHOA More functions for use in the future once we get payments set up Review Source Response from Pay HOA February 23, 2026 Thank you for the review, Brad. We're glad the platform has been easy to use and that our support team has been helpful throughout your onboarding experience. We hear you on the pricing concern and we're sorry for any frustration that caused. And as you continue getting settled in, there's a lot more to explore when you're ready...especially once payments are up and running. Our Knowledge Base (intercom.help/payhoa) is a great place to dig into specific features at your own pace, and our team can help you figure out what's most useful for your association. Appreciate you being part of the PayHOA community! KW Kenneth W. President Non-Profit Organization Management Used the software for: 6-12 months ### "PayHOA Rescues HOA From Drowning in Debt From Management Fees" September 2, 2025 5.0 Logging in and using the services has been very easy and intuitive. I actually had a homeowner ask me to do it for them and they were shocked out how simple it was. Pros As the president of our HOA, this platform has all necessary information in an easy to access format. Cons So far, although it is not PayHOA's fault, we have only gotten 50% of the neighborhood to sign up, which makes communication more difficult. Review Source Response from Pay HOA September 5, 2025 Kenneth, we’re glad to hear that PayHOA is making a positive impact for you, both as a board member and homeowner. As more of the community begins using the platform, that value will only grow. If you’d like tips on encouraging adoption, our support team (support@payhoa.com) would be happy to share best practices. Thanks again! YB Yvette B. Manager Real Estate Used the software for: 6-12 months ### "Excellent System" December 8, 2025 5.0 Overall, I'm very happy with this product. It's easy and the website has knowledgeable article to help you navigate the system for both the clients and the business owners. Pros I can do everything I need to do for my business in ONE website. The security is important to my customers and for my business so it helps to know that there are not bugs and issues that come across. Cons Printing out checks, It does not let you edit the check margins so it never prints out create and I have to edit myself in PDF form. Review Source Response from Pay HOA December 10, 2025 Hi Yvette, Thanks so much for the kind words. We're thrilled to hear PayHOA is making your day-to-day easier and that the security and resources are hitting the mark for you and your clients. We appreciate the feedback on check printing and are always working to make things even smoother. If there's anything we can help with in the meantime, just let us know. Thanks for being part of the PayHOA community! PS Payrona S. VP of Finance Real Estate Used the software for: 6-12 months ### "New users, but great experience" December 15, 2025 5.0 Lots of features to learn, however easy to navigate once you get the hang of it. The YouTube videos they provide on their channel are very helpful. Pros I love how everything is automated. The reporting feature has been beneficial for submitting quick monthly data. We also love how each unit keeps historical data intact for our office to fall back on if necessary. Cons So far we just aren’t fans of the scrolling feature on the budget dashboard. There are too many scroll bars to keep up with. Review Source RK Rob K. Hydrogeologist Environmental Services Used the software for: 6-12 months ### "Easy to use system" April 22, 2026 5.0 It's a great system that organized everything into one place and make it all easy to find. The most difficult thing I think was getting everyone to actually register, which really isn't a PayHOA problem. Pros The ease of use of the website is very nice. I also enjoy how it organized all the relevant documents. Cons The community calendar could be a little more prominent. Sometimes it's a little bit difficult to find. Review Source Response from Pay HOA April 24, 2026 Hi Rob, Thank you for the great review. We're so glad the platform has made it easy to organize documents and keep everything in one place for your community. Your feedback on the community calendar is really helpful. We hear you that it could be easier to find, and we've passed that along to our product team to take a closer look. And on getting everyone registered, we appreciate you calling that out. We know that first step can be the hardest, and we're always working on ways to make it smoother. Appreciate you being part of the PayHOA community! GG Gary G. President of HOA Civic & Social Organization Used the software for: Less than 6 months ### "Frustrated for quite a while, but \[sensitive content hidden\], head of Customer Support, saved the day" September 25, 2025 4.0 Very rough to start because I could not find training resources. Only after several of our units did not receive dues invoices did I discover by accident that invoicing templates might have expiration dates. An electronic alert would be helpful for such situations. Also, for some reason, expense transactions stopped being listed in transactions although income transactions still were listed. Only after the session with \[sensitive content hidden\] were these items straightened out. Pros The live session I had with \[sensitive content hidden\], the head of Customer Support, answered nearly all the questions I had. Before speaking with her, I was ready to recommend our association abandon PayHOA. Cons I did not set up PayHOA for our condo association but rather inherited it. The individual that set it up was not available to assist me in learning the system. The only resource I had to learn was a 3 year old intro video that helped a bit but did not provide the detail needed. Until talking with \[sensitive content hidden\], I was not aware of the library of videos available on Youtube. I had done a Google search prior to speaking with \[sensitive content hidden\] but had only found two short videos. Review Source Response from Pay HOA September 29, 2025 Thanks so much for the honest review Gary. Your experience is exactly why we've recently put a greater emphasis on bringing video resources to the forefront for our customers. We're glad you've found those helpful and expect many others to as well. And you're absolutely right, our CS team (and leadership) is the best! 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