# Page 11 | PayHOA Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 11 - Is PayHOA the right HOA solution for you? Explore 574 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/146693/PayHOA/reviews

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PayHOA

4.7 (574)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated February 26th, 2026

# Page 11 - Reviews of PayHOA

## Showing most helpful reviews

Showing 251-275 of 574 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LL

Lissett L.  
Administrator  
Accounting  
Used the software for: 1-2 years

### "Reports and Reconciliations"

March 4, 2025

5.0

It is a very dynamic and complex system in all activities.

Pros

\-The reports -The ease with which owners can log in to post their payments and view the Ledgers -The sending of notifications

Cons

The Reconciliations, should be more easily categorized.

Review Source

Response from Pay HOA

March 13, 2025

Lissett, thanks for the review!

HM

Harry M.  
President  
Architecture & Planning  
Used the software for: 1-2 years

### "PayHOA -- A great asset."

September 19, 2024

5.0

Very positve experience from the beginning. More then willing to assist in the initial setup and then help refine our user skills

Pros

Very user friendly. Covers all our needs very well. In fact provides tools that are great for users a little more needy then we are.

Cons

Would like to be able to have phone communications more quikly then the system allows for.

Reason for choosing PayHOA

Better and more user friendly features. Initial contact was very helpful, understanding our needs and explaining how they could cater to those needs.

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

PayHOA a much better option. More helpful and provides more features we needed.

Review Source

LL

Linda L.  
Treasure  
Accounting  
Used the software for: Less than 6 months

### "Easy screens"

March 4, 2025

5.0

Once you go through all the screens it is pretty easy it has a lot of options!

Pros

Everything is there in front of you. I’m new to the system and self taught its great all on one screen

Cons

So far there is nothing that I don’t like it’s a learning experience!

Switched from

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)

Wasn’t happy with program didn’t have enough information

Review Source

Response from Pay HOA

March 13, 2025

Linda, we're super happy to hear you find the system so intuitive. Thanks for the review.

Jamie B.  
HOA Board  
Computer Software  
Used the software for: Less than 6 months

### "Look no further--this is the best HOA management solution hands down"

July 9, 2025

5.0

Pros

This is the best cloud-based HOA solution on earth, hands down. Super smooth, easy, intuitive, feature-rich, great reporting, very impressed.

Cons

have not found any cons at this point. I keep looking for thigs to complain about but they have fixed all the normal gen1 or gen2 things

Review Source

Response from Pay HOA

July 10, 2025

Thanks so much for the review, Jamie!

MR

Mike R.  
HOA Vice President  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Good value "

March 4, 2025

5.0

We have used it for several years. Tried another service and stayed with PayHOA. Says a lot.

Pros

Good use of time needed to navigate site.

Cons

Lower price is always nice. Easy to maneuver most areas.

Review Source

Response from Pay HOA

March 13, 2025

Thanks for the review, Mike!

DS

Dyla S.  
Board Member  
Facilities Services  
Used the software for: 2+ years

### "Pay HOA is a must for condo board and HOA's!"

March 5, 2025

5.0

Pay HOA is worth every dime. It's worth more than we pay, to be honest. It streamlines everything our board does, cutting down the time it takes to make the budgets, share financial reports, send notifications, and manage bills and payments. As a self-managed board, it is truly a life saver!

Pros

Collecting monthly HOA fees is so easy with Pay HOA! 1000 times easier than it used to be.

Cons

I can't say there's anything I don't like. I think maybe the only thing is that adding individuals that live in the same unit is sometimes confusing, so it may be easier to separate it by home, not by individual. Or give the option at least.

Review Source

Response from Pay HOA

March 13, 2025

Dyla, thanks for the review! Glad things are being made "1000 times easier" with PayHOA.

JH

Judy H.  
Treasurer  
Accounting  
Used the software for: Less than 6 months

### "No regrets for switching to PayHOA"

March 30, 2025

4.0

We have had a very positive experience with the service. The responsiveness of the PayHOA Team is great.

Pros

We love the ability to receive instant reports and control the messaging to our community. The only negative thus far is finding competent inspection services.

Cons

Lack of inspection component available. We are continuing to work on that.

Review Source

Response from Pay HOA

April 1, 2025

Appreciate the review, Judy.

MG

Mark G.  
Board Member  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "PayHOA “OK”"

March 19, 2025

4.0

Of the options available to us, PayHOA provided the most applicable service to our needs

Pros

The ability to communicate with resident owners on numerous platforms.

Cons

The name. Our residents get a negative vibe from having to visit the portal through a website with the word “pay” in the address. Wish we could customize the URL

Alternatives considered

[ManageCasa](https://www.capterra.com/p/163877/ManageCasa/)

Reason for choosing PayHOA

Offered the best option for our needs for a self managed association

Review Source

Response from Pay HOA

March 20, 2025

Thanks for taking the time to leave us a review, Mark. Appreciate it!

DB

Doug B.  
SVP  
Executive Office  
Used the software for: 2+ years

### "PayHOA Review "

September 13, 2024

5.0

Very favorable! \[sensitive content hidden\] are very knowledgeable, professional, friendly and always willing to assist you with any issues that you may have.

Pros

The people are great to interact with. They are very knowledgeable, accommodating and professional.

Cons

The platform has its own nuances that need a little tweaking.

Alternatives considered

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

Reason for choosing PayHOA

Csv file format, price, bang for buck, straight forward approach which met our needs.

Review Source

VC

Vanessa C.  
President  
Real Estate  
Used the software for: Less than 6 months

### "This is the only thing you need "

March 4, 2025

5.0

It’s been so great and I HIGHLY RECOMMEND IT!!!

Pros

The software is super easy to use and I love being able to upload all my documents. I can control who sees them as well. I also like being able to keep track of conversations I have with various people. In addition, this is the first time we have switched from writing paper checks for dues to online payments. I was a little nervous at first if everyone would be comfortable but we currently have 85% making payments on the site! So easy!!

Cons

I would like to see the ability to put more information in the vendor field.

Review Source

Response from Pay HOA

March 13, 2025

We appreciate the review, Vanessa! Love that you were able to move away from writing paper checks to online payments.

DN

Donna N.  
Treasuer  
Accounting  
Used the software for: 1-2 years

### "Eastwood HOA"

March 5, 2025

4.0

I have only used it for the last two years, and I know that I'm not using it to the fullness, but I think it would be great for our HOA

Pros

Its very user friendly to work with, I have found lots of information on the site.

Cons

It's not so much about the PayHOA, its that I can't get all of the HOA members to give their emails

Review Source

Response from Pay HOA

March 11, 2025

Appreciate the review, Donna!

MM

Michele M.  
Treasurer  
Real Estate  
Used the software for: 1-2 years

### "Treasurer, Twin Village"

March 9, 2025

5.0

I live in a small condo complex, and we decided to go self-managed. I found PayHOA on the web and try it for 30 days. It was easy to use, and it has made being self-managed easy. I have very happy that I found them and would highly recommend them to anyone.

Pros

IT is very easy to use. If you have a question the help function is easy to use and if you need customer support, they are very responsive.

Cons

I have not found anything I don't like or that isn't easy to use.

Alternatives considered

[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)

Reason for choosing PayHOA

The ability to try it for 30 days. After trying it I knew this was the best product for us.

Review Source

Response from Pay HOA

March 10, 2025

Appreciate the time you put into the great review Michele!

JT

James T.  
President  
Real Estate  
Used the software for: Less than 6 months

### "A time saver"

March 4, 2025

5.0

The experience was very easy to convert from our old system. Our onboarding assistant answered many questions and made sure we had everything we needed.

Pros

The site is very intuitive and the functionality satisfies everything we need.

Cons

I wish there was an app to better format working from a mobile device.

Switched from

[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)

The previous software was out of support and we wanted an online solution

Review Source

Response from Pay HOA

March 13, 2025

Thanks James, an app is definitely on our future roadmap. Appreciate the review!

JB

Julie B.  
Office Manager  
Real Estate  
Used the software for: 2+ years

### "Barnett Real Estate Mgt"

March 4, 2025

5.0

I like it for me that Im a 20yo and its really easy to magane

Pros

It's easy to pay in and also manage from our office

Cons

That for some older people its not too clear how to set auto payments

Review Source

Response from Pay HOA

March 13, 2025

Thanks for the review, Julie.

CB

Clifford B.  
None  
Security and Investigations  
Used the software for: 1-2 years

### "Mister mr"

March 4, 2025

3.0

It’s ok but needs some improvement the programming does not go far enough

Pros

It’s a good way to manage An HOA but lacks the quality exoected

Cons

The system is difficult to correct and does not allow for we the officers of the HOA to correct things like split payments without a penalty

Review Source

Response from Pay HOA

March 5, 2025

Hi Clifford, I'm very sorry to hear that PayHOA has not been meeting your expectations. If you're open to it, I'd love to schedule a call to learn more about your experience and how we can improve the platform. Please feel free to reach me directly at mike@payhoa.com. Best, Mike Bollinger CEO | PayHOA

JG

John G.  
CAM  
Real Estate  
Used the software for: 6-12 months

### "Pay HOA review"

March 4, 2025

4.0

It is a very good system for use of the platform

Pros

The ease of use of the platform and the accounting platform for budgeting and bill payment is easy and keeps track well.

Cons

The time it takes to get the lockbox checks submitted

Review Source

Response from Pay HOA

March 13, 2025

Thanks for the review, John.

KB

Ken B.  
Database administrator  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Meeting our needs"

March 4, 2025

5.0

Overall, our homeowners have adapted well to the website and know they can look for HOA documents, can manage architectural and landscaping requests, and can stay on top of their dues.

Pros

Managing the email and phone information for each homeowner. Billing of dues and accounting are meeting our needs.

Cons

Would like to have more customization on reports -- to better integrate with our self-published directory.

Review Source

Response from Pay HOA

March 13, 2025

Thanks for the review, Ken. Glad homeowners have adapted well!

TP

Tina P.  
HOA Treasurer  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Great management tool!"

March 4, 2025

5.0

We’ve been through several management companies but have been able to utilize PayHOA through all of our transitions, so not having to switch portals each time has been a huge help!

Pros

It’s easy to use and makes managing our neighborhood so much easier!

Cons

The notification system is a little hard to figure out but it works!

Review Source

Response from Pay HOA

March 13, 2025

Thanks for the review Tina!

TR

Tara R.  
Treasurer  
Real Estate  
Used the software for: 2+ years

### "Easy to use, great for self managed HOAs"

March 5, 2025

5.0

We have had a seamless experience using it to manage our finances.

Pros

Interface is very easy to navigate and setup as you need.

Cons

We are a very small HOA and could use a more simplified module for a cheaper price. We don't need all of the options the portal offers.

Review Source

Response from Pay HOA

March 11, 2025

We appreciate the review, Tara!

DJ

Danielle J.  
Treasurer  
Real Estate  
Used the software for: 6-12 months

### "Wish they helped their customers more"

September 17, 2024

2.0

Sure, they are responsive and even quickly but the answer is always NO. I have asked for so many things and they are just say well, we're sorry but we can't. We were initially sold on this software based on the ability to link to our bank. We had significant trouble linking and they were like sorry that wasn't a guarantee. Kind of a bait and hook in my opinion. Next, I ordered over $600 worth of envelopes from the USPS, so I just assumed it would fit their invoices since that would be the standard. Again, the HOA board is an unpaid position so anyone on the board wants to work as quickly and efficiently as possible. When I reached out to ask them to update our invoicing template, they flat out said no. I need the addresses tabbed over by one. This is absolutely do able in any situation. It would be a back end adjustment within their template department, but they just couldn't help with that. It's such a shame that they are not pro customer. But their solution is for them to print and mail themselves for a fee. I'm not interested in that and I know it will create confusion with our homeowners as well. I just wish that as a paying customer, I was listened to and heard. Adjustments can always be made, PayHOA is just very unwilling.

Pros

Automated payment and easy for homeowners to use to pay dues.

Cons

Customizing templates answering any questions that I have with a "no" response

Review Source

Response from Pay HOA

September 23, 2024

Hi Danielle, I'm really sorry to hear about your experience. We always aim to exceed customer expectations, and I'm sorry if we missed the mark. I would like to provide some context to the two issues you dealt with. Our bank integration is through a company called Plaid. They are able to pull transaction data from about 12,000 financial institutions. I apologize if this was overstated when you looked at the product. There are rare cases where a local bank is not supported. Unfortunately, there is not a way for us to add a bank to their network. We do request they add banks to their network if a customer's bank is not supported. I'm also very sorry to hear that the envelopes you purchased would not work with our invoice template. Our invoices are mailed in a dual windowpane envelope. That is the only envelope option our direct mailer allows for. It displays the return address and mailing address through the envelope windows and requires a very specific PDF format to fit.

JG

Jason G.  
Board  
Accounting  
Used the software for: 1-2 years

### "Amazing option for self-managing HOA’s"

March 4, 2025

5.0

Highly recommend. The fees have been minimal and very fair and this tool has been a huge improvement to my HOA

Pros

PayHOA is very intuitive for self managing our small association. When we have had questions there live support and customer service were friendly and responsive.

Cons

It would be a huge add if they made a Mobile app. Solely using the website is tough at times.

Switched from

[Propertyware](https://www.capterra.com/p/25491/Propertyware/)

Cost and fees and didn’t have a good experience with property manager.

Review Source

Response from Pay HOA

March 13, 2025

Appreciate the time you took to put into the review, Jason. A mobile app is on our roadmap for the future. Thanks again for the recommendation!

SA

Shawntel A.  
HOA Manager  
Real Estate  
Used the software for: Less than 6 months

### "Price is worth the value!"

March 4, 2025

5.0

The system seems to be user friendly and the staff is really helpful with any questions or concerns that I have. I feel that the price is definitely worth the value!

Pros

The team is always so helpful whenever myself or a board member has a question regarding the PayHOA system. I love that there is a representative that handles getting the bank account set up for me. I also love that there are videos and step-by-step instructions if I need help operating within the system.

Cons

There isn't anything that I don't like at this time. Still learning the systems but it is going well so far.

Review Source

Response from Pay HOA

March 13, 2025

Thanks, Shawntel. Appreciate the review and glad you are seeing such great value from PayHOA.

PE

Paul E.  
Managing Partner  
Real Estate  
Used the software for: 6-12 months

### "Great tool for small HOA"

May 2, 2025

5.0

Very happy with HOA, their customer service has been great, also we use their banking partner which we are very happy with

Pros

Super simple and easy to use, we have been using them for about 9 months and super happy, I would highly reocomend

Cons

I wish there were more features such as exporting all of the data at one, also I wish there were more training videos

Review Source

Response from Pay HOA

May 5, 2025

Thanks for the review Paul, very much appreciate it. We're working to continuing to update the training video library, so please keep an eye out for that.

MS

Mia S.  
Assistant  
Real Estate  
Used the software for: Less than 6 months

### "The Ease of PayHOA"

March 19, 2025

5.0

It is a good system especially for property management very user friendly

Pros

Ease of use and being able to easily communicate with our residents through the portal

Cons

That is just locks you out from time to time I’ve had to have my whole account reset.

Review Source

Response from Pay HOA

March 20, 2025

Appreciate the review, Mia!

CS

Cathy S.  
Finance Manager  
Individual & Family Services  
Used the software for: 1-2 years

### "Managing our finances is now so much easier!"

March 5, 2025

5.0

We joined PayHOA at the suggestion of our accountant, who was there to help me get up and running. At this point, I am self-sufficient for the most part and it makes managing our finances so much easier and faster. We used to have to collect and deposit checks which was a pain and time consuming. Now that is a thing of the past.

Pros

PayHOA is easy to use, provides a great overview of our small condo group's finances, enables us to track payments from owners and to vendors, makes doing taxes very simple, makes reconciling our bank account a breeze, and let's us centralize all our info in one place, including emails, texts, etc.

Cons

I really haven't had any problems using the system once I learned it, which was pretty easy

Review Source

Response from Pay HOA

March 11, 2025

Cathy, very much appreciate the review and glad you're realizing such great value from the platform!

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