# Page 19 | PayHOA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 19 - Is PayHOA the right HOA solution for you? Explore 574 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146693/PayHOA/reviews --- PayHOA 4.7 (574) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 26th, 2026 # Page 19 - Reviews of PayHOA ## Showing most helpful reviews Showing 451-475 of 574 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SG Scott G. X Wireless Used the software for: 2+ years ### "PayHOA Review " August 15, 2023 5.0 Pros Easy to explain the ROI to the membership Cons The title. Something less monetary would have a better ring Review Source DS Dominick S. Treasurer Higher Education Used the software for: 6-12 months ### "Great & easy to use, wonderful customer service " December 28, 2016 5.0 I had gotten a free trial of the program as treasurer of a fraternity. It is such an easy system to use that incorporates many different features in regards to collecting dues. My favourite part was the ability to use LegFi to send emails to members who weren't paying dues, acting as a collection agency. Keeping track of dues paid and due dates was very convinient, and they made it so you could see on your homepage what your organization's collections looked like. It was super easy to set up for me and for the members of my organization, and the workers at LegFi were there to help me through the whole way. I cannot stress how wonderful the customer service was. I had an issue and called the phone number and was able to speak directly to the president. He was extremely understanding, courteous, and very helpful. These are really down to earth people who want to help your organization, financials and beyond. If you are an organization looking to utilize a financial collections service, I would have no reservations in recommending LegFi Pros Ease of use, customer service Cons Spotty service, sometimes the website was down, but it didn't really create an issue for me as I could just try again later Review Source MV Marie V. Secretary/treasurer Accounting Used the software for: 1-2 years ### "Great program" August 15, 2023 5.0 It’s been great from both ends. Pros It makes our job as an HOA so much easier. Now we just have to worry about complaints! Cons Nothing. I’ve used it as a user and as an admin and it’s wonderful Review Source AM Aron M. Realtor Real Estate Used the software for: 1-2 years ### "Great service " August 16, 2023 5.0 Easy to use Pros I like the auto pay and document feature Cons No app for iPhone. Maybe some features could be easier to use Review Source DH Debbie H. Accounting & Finance Manager Accounting Used the software for: 1-2 years ### "PayHoa" August 15, 2023 4.0 Pros Customers can setup automatic payments, and the system emails the customer directly Cons Hard to add a new customer, and set up the first payment due date Review Source IF Iris F. Board President Non-Profit Organization Management Used the software for: Less than 6 months ### "Board President " May 10, 2019 5.0 We collect homeowners association fees, the intuitive system allows us to obtain data and monitor expenses and communicate with owners. The Board loves it! Pros The most great experience was the service during our transition to the new portal. The system ease of use, real time, and features with several options are available are secondary. Cons Not applicable, new features are on the horizon. Review Source Response from Pay HOA May 13, 2019 Hi Iris, Thank you for the review! I'm glad your Board and association members are finding PayHOA helpful! Best, Mike Bollinger LW Lisa W. President Non-Profit Organization Management Used the software for: 1-2 years ### "Morningview" May 14, 2019 4.0 Payment of dues seems to be an ease with this software Pros Easy of payment for all of the association Cons Issues with the savings account not fixed Review Source Response from Pay HOA May 15, 2019 Hi Lisa, Thank you for the review! I will circle back with our development team regarding the savings account link! Best, Mike BO Benjamin O. Treasurer Used the software for: ### "The software user interface does not allow for easy use. " June 25, 2015 2.0 I like all of the features offered within the product because it can be very useful if used to maximum capacity. However, the user interface does not allow for this to occur efficiently. Adding new members is very difficult. Grouping members into separate groups is slightly better. Charging members is difficult. Eliminating or changing charges is difficult. Many tasks require a reload of the page and the reload directs the user to a different page that they must navigate back to. This is very inefficient because you are required to complete tasks for embers over and over as opposed to all at once. Review Source Response from Pay HOA June 25, 2015 Hi Benjamin, Thank you for the note -- I appreciate your honest feedback. We are working hard to update the interface to solve many of the issues you pointed out. We are launching the new site Aug 1st. Below is a link to a dummy account, feel free to take a look around. I'd love to hear any feedback you may have! http://keeleux.com/dev/legfi/application/dashboard.php Best, Mike JK John K. VP of Finance Used the software for: ### "Not very user friendly, but very useful for collections. " June 26, 2015 3.0 The pros are the billing and collections ease. The cons with the software are all the added features, very hard to use and difficult to figure out. Also, I like the phone calls and emails for collection support. With the emails I wish there was one less strong than the first email to send out, almost like a reminder that they are past due ( a couple day ) or that I can send the week of due or day of due. Also, I wish there were more than just Admin setting and member. Something to include would be acess for other Vice Presidents to use the calendar or tickets or things like that, but not be able to access the charges pages and billings. Lastly, the budget builder is not user friendly. Very difficult to use to I prefer to not use it. I would like to take everything to LegFi but right now I just use excel for those. Maybe changing those and/or adding a projections of profit and expenses for the whole year or a semester by semester versus month by month would be great. Review Source CP Charisse P. HOA president Real Estate Used the software for: 6-12 months ### "great" August 17, 2023 5.0 Pros easy of use and covers all payment needs Cons at times difficult to understand templates Review Source SA Samuel A. Treasurer Used the software for: ### "I am quite happy with the product however I still think further tweaking is needed in the UI area. " June 25, 2015 4.0 Pros: The customer service is great. Very timely responses. Cons: There are great features that I still do not know how to use. I would recommend improving your tutorial session or making a formal tutorial video showing how to access all of the great features instead of having to email your company rep every time I want to learn how to use a new feature. Also, selecting members to apply specific charges to is very difficult. The UI seems quite outdated and limited. Additionally, adjusting charges and retracting charges seems unnecessarily difficult and there have been times that I have tried to credit people back and it will not let me take off charges since they have already paid off a specific charge. Overall, it is a big step up from where we were before using LegFi. I just think it can be made with more intuitive features and have a better UI. Review Source MPC Marco Polo C. Treasurer Used the software for: ### "pretty good, would be nice to have a mobile app." December 1, 2015 4.0 Great ease of use. it's easy to find everything. I do wish there was a mobile app to make it easier to use on the go. Also, if there was a way to cancel a payment that wasnt intended to go through or went to the wrong charge. Actually, it would be useful if "load" money onto our account and from there we can select which parts of our dues we would like to apply them too. Review Source Response from Pay HOA December 1, 2015 Hey Marco Polo, Thanks for taking the time to give us feedback. This really helps us improve the product and user experience. I wanted to point out that you can delete any payments that are recorded locally on the view all payments page, just not credit card or e-check payments. Also, when you make a payment, you can select which charges you want to pay by checking the selection box next to each charge. I hope that helps! Best, Mike Bollinger Chad M. Alumnus Advisor Used the software for: ### "Very nice software that helps with managing group billing." June 26, 2015 4.0 Overall very positive. We like the service and have had little problems with the company! Review Source MS Matt S. Treasurer Used the software for: ### "Fine Tuning" June 29, 2015 4.0 The very basic point of legfi is dues collection, that works fine. Everything else you are adding onto the service needs improved. Pros: Assigning dues & fines, setting up payment plans, manual payment entry all works very well and easily. Cons: Budgets need to be able to be viewed by directors and this is not possible in legfi. I would also like to see this section add some expense reporting add-ons such as attaching a digital receipt (pdf). Your credit card/echeck charges are not competitive at all. We will not even be using them for events. Not allowing us to add the charge onto the purchaser in the basic account is reason enough to use another service. We previously used the event tickets, however there are just better options out there such as square. Thank you for taking this into consideration. Review Source AS Alex S. Treasurer Used the software for: ### "Can be buggy, features incomplete" June 25, 2015 3.0 I frequently find bugs that set someone's payments to a different balance than actually paid after they have already made payments. Then I have to adjust the charge to reflect the amount they actually have left outstanding. Additionally, the payment plan function doesn't seem to even work and even if it does and I just don't know how to use it you cannot do custom payment plans. Not everyone can always make the same payment monthly, sometimes I need to have a certain amount one month and another a different month. So I have to keep track of that myself. Also, 3.5% is a bit much for the service that we still pay a yearly fee for. This will drive users to divert funds from legfi to cheaper services that exist like Square. Review Source TS Ty S. Former Treasurer Used the software for: ### "Fun to setip" June 25, 2015 4.0 I was responsible for setting up a payment program for our fraternity. After researching multiple platforms to choose from I went with The company that had the most to offer and would save us the most money and that was Legfi. They were very helpful in explaining to me what was available at what price and how much they were willing to help and make sure we were taken care of. This was before I decided to go with this company. Right then and there I knew I was going to be in safe hands. Some cons, which were not many, was it took a little while and a couple times to explain to the other brothers how to use it but after a few times it wasn't a problem at all and has made everything way easier. Review Source MO Matt O. Treasurer Used the software for: ### "Content with it" June 25, 2015 4.0 As the fraternity treasurer, I am the admin on the account. A few things that I would like to see changed would be... Make editing charges easier and more straightforward. When I have to do this, I am never sure if I did it correctly. Also, when people pay charges online, it automatically pays the charge that has been on the longest, first, and then works its way down the list of charges. So if someone has two charges, one that was due on feb 25 for $30 and one that was due on march 4 for $500 and they only submit a payment of $500 to pay for the second charge, it comes up that they have paid for the first charge and still owe $30 for the charge due march 4. Review Source NS Nathan S. Treasurer Used the software for: ### "Useful, needs to be more streamlined and organized for easier use" June 25, 2015 3.0 some weird ways to find things. You guys really need to make assigning charges to event tickets easier, it can be a real tricky headache. Just make it more obvious and better organized and it'll be better. Review Source Response from Pay HOA June 26, 2015 Hi Nathan, Thanks for the very helpful feedback. We are working hard to improve the interface to make it easier to navigate. We will be launching a new system on Aug 1st that will hopefully address the issues you pointed out. Feel free to look around using the link to a fake test account below. Any feedback on the new site would be much appreciated. http://keeleux.com/dev/legfi/application/dashboard.php Best, Mike AW Andrew W. Treasurer Used the software for: ### "Solid and Reliable, Difficult to Navigate" June 26, 2015 4.0 LegFi excels at record keeping/account management. Members can easily pay online, and administrators can easily keep track and update profiles accordingly. There is, however, a bit of learning curve when first operating the site. Some functions are complex and a challenge to process at first; for example, creating events and recording payments for those who pay in person is confusing. Also, removing incorrect charges or payments is difficult and usually fixed by adding additional payments to simply balance out a user error. This may result in discrepancies between LegFi online records and actual records. Review Source JS Jordan S. Vice President of Finance Used the software for: ### "LegFi: a necessity for any aspiring fraternity or sorority " June 25, 2015 4.0 LegFi is a great system to both organize and accrue income or any organization. The whole program operates very clean and with its new updates is very easy to operate. While LegFi is a great product and operates well its one con is the "Collections" tab, the process of collections works well, however the account manager application needs work and it would be nice if the collections messages allowed more customization options. All in all LegFi is a wonderful tool for all organizations looking to operate clean and efficient, LegFi allows one to make charges, budget, improve collections and much more. Review Source VP Vikesh P. Used the software for: ### "Use it to keep track of amount owed" June 25, 2015 3.0 Software is conceptually good, however not user friendly. It is difficult to edit members and change balances individually. Creating tickets for events is smart but difficult to do. Review Source Response from Pay HOA June 25, 2015 Vikesh, Thank you for the comments. We are working hard to update the interface to make the system easier to use. We will be launching the new site on Aug 1st. Below is the link to a dummy site that you can browse around. I'd love to hear any feedback. Check out the new event tickets, I think you'll really like them compared to the current setup! http://keeleux.com/dev/legfi/application/dashboard.php Best, Mike MS Matthew S. Vice President of Communications Used the software for: ### "My fraternity just recently implemented this software and so far it has been great." June 25, 2015 4.0 The pros of having LegFi are that all of he financials are so much more organized and put together however one of the major cons is that it is hard to mass text or communicate with members. Before LegFi, my fraternity used ChapterSpot which had a number that allowed users could text to mass message the rest of the members and that was much easier than going on the internet to mass message. However the internet system for mass messaging also didn't seem to work for us at times so it would be ideal for LegFi to implement some sort of mass texting system somewhat similar to ChapterSpot's. Review Source CC Caleb C. Treasurer Used the software for: ### "Use of legfi for fraternity chapter finances " June 25, 2015 5.0 Love the simple and helpful website. Very easy for members to make payments and track charges, and it is also great to use as an administer. Sending out charges, recording payments, seeing an overview of each semester's finances, looking at past semesters, and easily messaging members are all available tools for chapter officers. Parents can also easily access and use legfi' website. The people at legfi are also very nice and helpful. The only issue we have had is legfi invoicing members. Many times our members do not receive invoices or they show up late. Review Source SD Shawn D. Kappa Sigma Alumni Treasurer Used the software for: 2+ years ### "Great Experience" December 20, 2017 4.0 Pros I used this platform for about a year for our fraternity, specifically alumni relations. It was very easy to use and contact customer service for any type of help. Members can go in and make payments. It's involved without being that involved. Highly recommendable. Review Source DC Daniel C. Used the software for: ### "Great Experience" June 26, 2015 4.0 I've had a great experience using LegFi. The staff is very professional and make sure that everything runs smoothly and are there to answer any questions one may have. As the former treasurer of my fraternity I was made to feel like an important client who's time was valuable, which is something that you don't experience very often as a college student. The only thing I can really complain about is that I sometimes received too many emails from LegFi that were not very important. Otherwise, great experience, great company. Thanks! Review Source Talk to a Capterra advisor for free and get results within 15 minutes.