# Page 2 | PayHOA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is PayHOA the right HOA solution for you? Explore 586 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146693/PayHOA/reviews --- PayHOA 4.7 (586) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 26th, 2026 # Page 2 - Reviews of PayHOA ## Showing most helpful reviews Showing 26-50 of 586 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EO Erika O. Treasurer Non-Profit Organization Management Used the software for: Less than 6 months ### "Self Management with PayHOA" May 14, 2026 5.0 Overall, PayHOA is a strong option for self-managed HOAs seeking an affordable and user-friendly platform, especially for communities willing to invest some time into properly structuring their accounting and operational workflows. Pros Value for Money: One of PayHOA’s strongest features is affordability. For smaller and mid-sized HOAs looking to self-manage, the pricing structure is very reasonable compared to many competitors. The owner portal, payment processing, communication tools, and accounting features provide a solid foundation without the high monthly management costs. Customer Support: Customer support has generally been responsive and willing to assist, especially during setup and troubleshooting. However, some accounting-related questions can require multiple follow-ups, particularly when dealing with more advanced HOA accounting scenarios such as reserve accounting, prior year adjustments, and bank reconciliation cleanup. Ease of Use: The platform is relatively easy to learn for board members and self-managed associations. Owners also find the portal simple to navigate for payments and account access. Day-to-day tasks like posting announcements, managing owner information, and collecting assessments are straightforward. User Interface: The interface is clean and modern compared to older HOA software systems. Navigation is intuitive overall, although some accounting workflows could be organized more clearly, especially around chart of accounts setup, equity accounts, and reserve reporting. Cons Unable to pay vendors via ACH/Electronic Payment. Payment via check is time consuming, can take up to 12 days for vendor to receive the payment. While the platform works well for most daily operations, there are occasional limitations and reporting inconsistencies when handling more complex accounting adjustments. Certain transactions, such as reserve expenses, transfers between accounts, and historical corrections, can sometimes appear in ways that distort financial reports if not carefully configured. Review Source Response from Pay HOA May 15, 2026 Thanks for taking the time to share your experience here and on G2, Erika. We appreciate you sharing your feedback on both sites. A clean, modern interface that works for boards and owners, plus pricing that adds up for self-managed HOAs, is exactly the foundation we set out to build. It's great to hear that's how PayHOA has landed for your community. We hear you on the accounting workflows and vendor payment timing. We've passed the feedback to our product team, and if you ever want to talk through specific scenarios, our support team (support@payhoa.com) is happy to help. Thanks again for being part of the PayHOA community! CS Chi S. Director Real Estate Used the software for: 6-12 months ### "Easy to use, gives competitors a run for their money " April 23, 2026 4.0 We're actually hopeful that this might be something we can use to self manage one day without a management company. Access is simple, paying is simple, we haven't had any issues with finances as the graphs are amazing. And I appreciate that I'm not constantly spammed with marketing emails but helpful support tips and tricks. Pros We came from TownSq which was ok, maybe not worth the money. PayHOA does so much of a better job in terms of ease of use, interface, logging in. You really can't mess it up as it is straight forward. Cons We've been on it for less than a year, the duplicate accounts and admin privileges were confusing but other than that, there really aren't any complaints. Switched from [TownSq](https://www.capterra.com/p/179206/TownSq/) The system was clunky and archaic. It wasn't user friendly and was messy in terms of collecting data. Review Source Response from Pay HOA April 24, 2026 Hi Chi, We appreciate the review. We're so glad the switch to PayHOA has been a smoother experience and that ease of use, the interface and the financial graphs are standing out. It's also great to hear you're hopeful this could help you 100% self-manage one day. That's exactly the kind of shift we love to support. On the cons, we'd love to learn more about what you ran into with duplicate accounts. Could you share a bit more detail so we can take a closer look? And on admin privileges, our support team (support@payhoa.com) is always happy to walk through setup and permissions with you whenever it's helpful. Thanks again for the review and for being part of the PayHOA community. AC Alex C. Manager Management Consulting Used the software for: 1-2 years ### "Solid Choice" February 16, 2026 4.0 Overall, my experience with PayHOA has been very positive. While there are some bugs and feature limitations that still need refinement, the platform delivers strong value for the cost and continues to improve over time. The system is user-friendly, well-supported by helpful documentation, and backed by a responsive support team. The ongoing upgrades show that the company is actively developing and listening to feedback, which gives confidence that current issues will be resolved. For HOAs looking for an affordable, functional, and steadily improving management solution, PayHOA is a solid choice. Pros PayHOA offers great value for the money. Compared to other HOA management platforms, it provides strong functionality at a very reasonable cost. They have been consistently upgrading their system, and you can really see the improvements over time. The platform continues to get better, which shows they are actively investing in development. The site itself is easy to use, both for board members and residents. On top of that, the help articles have been a tremendous resource for residents, making it easy for them to find answers quickly without needing direct assistance. Their support staff — \[sensitive content hidden\] — are great to work with. They are responsive, knowledgeable, and always helpful when questions come up. Cons While PayHOA offers strong overall value, there are still some system bugs that can create frustration. There have been issues with exporting financial statements. PDF exports work fine, but CSV exports do not always match the same format and are sometimes missing information, which requires additional manual cleanup. The voting module also has limitations. It does not allow formatting within ballot descriptions — no spacing, no bold text, and everything appears in one continuous paragraph. Additionally, there is no high-level overview of voting responses. To see how residents voted, you must click into each individual ballot rather than viewing a summary. There have also been occasional instances where transactions were recorded to the wrong account when multiple bank accounts are linked within the system. That said, these appear to be system bugs rather than structural issues, and given their ongoing upgrades, I’m confident these will likely be addressed over time. Alternatives considered [Easy HOA](https://www.capterra.com/p/237509/Easy-HOA/)[Perfect HOA](https://www.capterra.com/p/10030553/Perfect-HOA/)[HOA Central](https://www.capterra.com/p/10029832/HOA-Central/)[HOA Start](https://www.capterra.com/p/215897/HOA-Start/) Reason for choosing PayHOA We chose PayHOA over these others mainly due to the low price - though it did increase recently. Also the 30 day trial was nice to check out everything before signing up officially. Switched from [Vantaca](https://www.capterra.com/p/230892/Vantaca/) The HOA budget was limited and we needed a budget friendly option. Review Source Response from Pay HOA March 6, 2026 Hey Alex, thank you for the thorough review. We're glad PayHOA has been a good fit for your community, and it's great to hear that the platform, documentation and support team have all been working well for you. We appreciate the detailed feedback on CSV exports, the voting module and the bank account issues. That kind of specificity is really helpful. We've passed it along to our product team, and it's on their radar as we continue improving the platform. It means a lot that you see the progress we're making. We're committed to keep building on that momentum. Appreciate you being part of the PayHOA community. HP Holly P. Treasurer Non-Profit Organization Management Used the software for: Less than 6 months ### "Good program" March 25, 2026 3.0 Generally good. This program has great potential and I'm excited to see it develop. Unfortunately, it feels like I'm a tester. Pros Ease of use. This is very user friendly and has great potential as a one stop shop for everything related to the HOA Cons Financial and bookkeeping. This area still needs work. The system seems to run on a delay and not real time. The bank transactions only update once a day and the reports do not all tie into the same numbers. This area needs a CPA to oversee the final beta testing to ensure accuracy in reporting. Alternatives considered [Caliber](https://www.capterra.com/p/205759/Caliber-Platform/) Reason for choosing PayHOA Price, ease of use, clear and straight forward pricing, support staff friendliness Review Source Response from Pay HOA March 26, 2026 Hi Holly, Thank you for the thoughtful review. We're glad the platform has been easy to use and that our pricing and support team stood out when you were making your decision. On the financial and bookkeeping side, we hear you. There is a slight lag in bank transaction syncing, but that's by design to ensure accuracy while still keeping your data as current as possible. That said, if the numbers in your reports aren't tying out the way you'd expect, that's worth a closer look. We also offer a bookkeeping service if you ever want a dedicated resource to help manage that side of things. We also know that as a treasurer, you're often the one putting the platform through its paces on behalf of your whole community. Our support team (support@payhoa.com) is always there to help make that process easier. Appreciate you being part of the PayHOA community! VM Vito M. President Real Estate Used the software for: Less than 6 months ### "So far-so great transition. " January 1, 2026 5.0 I’d say it’s been pleasant with great customer service and follow-up. There support staff knows the product and is quick with solutions. Pros The Customer support by PayHoa is top shelf. My expectation is to get a call back within a day but they normally call back within hours. The chat A-I service also is very intuitive and solves our issue in the fly. Our staff can pick up the phone and normally reach someone live for assistance. I also liked the conversion process from our old systems. We were able to do a massive data dump by exporting into a txt file, formatting into the PAYHOA template and they uploaded into the site for us. There was 30 years worth of member info and It saved us at a minimum of 200 key strokes per member and at 1100 members I calculate the total key stokes at +200,000 and 100s of employee hours. Cons I’m not sure why they chose the name PayHoa as once we fully transition we will net a “SAVINGS” HOA and streamline HOA verses the numerous out dated programs we used to have in place. Our member data files were actually DOS based. Switched from [Sesame Software](https://www.capterra.com/p/171376/Sesame-Software/) Old and outdated. The support was non existent. Review Source Response from Pay HOA January 6, 2026 Thank you for the detailed review, Vito. We're glad the transition from your old systems has gone smoothly and that our team helped with the data migration. Uploading 30 years of member info and saving hundreds of employee hours is a huge win, and we're proud to have played a part in that. It's also great to hear that our support team has exceeded expectations. Knowing you can pick up the phone and reach someone who knows the product and can solve problems quickly is precisely the experience we want every customer to have. As for the name, we'll take "SavingsHOA" as a compliment! VR Verified Reviewer HOA BOD President Real Estate Used the software for: 6-12 months ### "HOA BOD President Statement "PayHOA provided the structure, governance, and accountability as the HOA BOD fiduciary leads"" December 29, 2025 5.0 We rolled-out our neighborhood PayHOA program in October and have successfully trained and assisted 98% of our homeowners get comfortable with the tools. The PayHOA team are very responsive and dedicated to resolving any programming issues or mis-connections. I've been on 14 different HOA Board of Directors over the years and this is the best, most reliable, and helpful management tool I have ever experienced! Pros The PayHOA system has been a critical piece to our young neighborhood self-manage our 121-house neighborhood. For about a $1/household per month, the value for the money we spend is amazing. Quality staff members with a focus on customer service and individual support for our various users. As the President of my neighborhood HOA, the Return on Investment is excellent and we now have tools to run a professional neighborhood HOA. Cons We had a couple of early issues in getting the bank accounts connected and to automatically sync. However, the PayHOA Customer Service team were patient and determined to help us resolve those challenges. Alternatives considered [TownSq](https://www.capterra.com/p/179206/TownSq/) Reason for choosing PayHOA Pricing and expansive nature of archiving neighborhood documentation. Review Source Response from Pay HOA January 5, 2026 Wow, we really appreciate you taking the time to leave such a detailed review. This is high praise coming from someone with your level of board experience! We love hearing that PayHOA is helping you run your HOA professionally. That kind of value, being able to do more with less, keeping homeowners informed, etc., is precisely what we're going for. We also appreciate the feedback on implementation. The initial setup can be the toughest part, and we're glad you got through it and are now seeing the payoff. Thanks again for being part of the PayHOA community! GG Greg G. Retired Accounting Used the software for: Less than 6 months ### "Love the software but support can improve" January 15, 2026 3.0 Overall I love the features of the software and the fact I can access it from anywhere and from any device. The reports are tailored to what an HOA needs to deliver to it's residents and the financial features make running an HOA easy. They just need to have a better sense of urgency for their customers when something goes wrong. Pros Makes running all financials in our HOA very simple. From invoicing residents to budget reports, it does everything we need. The electronic voting that was recently added was a huge bonus for us as many residents leave for the winter. Cons While the support people are very nice to work with it takes a very long time to fix any issue. We lost all of our income and expense categories late last year leaving us essentially down. It took several weeks for a resolution. We currently have no transactions flowing from our bank for the last two weeks and still have no eta. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing PayHOA Pricing and features tailored to HOA boards Review Source Response from Pay HOA January 16, 2026 Greg, Thank you for the honest feedback. We're glad the software is working well for your financials and that the electronic voting feature came in handy with residents away for the winter. We hear you on the support experience, and we're sorry it's been frustrating. To provide some context, when the income and expense categories were removed, we worked to restore them along with the associated ledger data. That process does take time to get right, and we appreciate your patience while we work through it. As for bank transactions, the connection runs through a third-party provider, which can sometimes cause delays beyond our control. That said, we know it's still your experience with PayHOA, and we want it to be better. If you're still having issues, please reach out to our support team so we can look into it. We appreciate the feedback and are always working to improve. Thanks again for the review! DH Daniel H. Treasurer Real Estate Used the software for: Less than 6 months ### "PayHOA: A Complete Solution" December 31, 2025 5.0 Our board of directors and members have been very happy with PayHOA so far. We enrolled late in the summer of 2025, and the transition has taken several months. PayHOA support has been there with us every step of the way to help us in our transition. Overall, we believe it provides great value for the money. Pros PayHOA is the management solution that we have been looking for. The user interface is very intuitive. PayHOA customer support is very responsive by way of phone and email. They also provide a great AI help chat. The communication piece provides instant push messages by way of phone, text and email. Our data is accessed by way of a secure web site. We also use the PayHOA Weebly website builder. We plan on using the Western Alliance banking option as well. Cons There is no payroll module with PayHOA. Payroll would make PayHOA truly one-stop-shopping. We decided to go with ADP. Alternatives considered [HOA Start](https://www.capterra.com/p/215897/HOA-Start/) Reason for choosing PayHOA Pricing, website builder, and support were better. Switched from [Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/)[Sesame Software](https://www.capterra.com/p/171376/Sesame-Software/) They are outdated and/or did not meet our needs. Review Source Response from Pay HOA January 5, 2026 Daniel, Thanks for taking the time to share your experience. It means a lot to hear that PayHOA is delivering great value for your board and members, and that our support team has been helpful throughout your transition. We're glad the intuitive interface, communication options, and website builder are working well for your community. And we hope the banking integration serves you well too. The feedback on payroll is noted. We don't have that today, but we appreciate knowing it would make a difference for you. Thanks for being part of the PayHOA community. KH Karen H. Treasurer of the HOA Accounting Used the software for: 6-12 months ### "Amazing software for HOAs" March 2, 2026 5.0 It has been fabulous! As the new Treasurer of our HOA, it has made my life so much easier!!!!! Before, we never knew if our bills were being paid. It took the control of the HOA and handed it back to the homeowners. Pros It has helped us tremendously! It is user friendly and hold so much information. We were spending hundreds of dollars a year on letting a Property Management Company handle our HOA. It was a nightmare! PayHOA has been Godsent to us on the board. We can easily send out notices, pay bills, email neighbors,keep up with all our documents and so much more! Cons There isnt't anything I would actually change about the software. It handles all of our needs except running to our PO Box and checking the mail! Review Source Response from Pay HOA March 4, 2026 Thank you for the review, Karen. Hearing that PayHOA has made such a difference for you and your board, especially coming from a frustrating experience with a management company, is exactly why we do what we do. It's great to know the platform has helped you stay on top of bills, communications and documents all in one place. That visibility and control is something every HOA board deserves, and we're glad it's finally working the way it should for your community. And on the PO Box, fair point! That one's still on you. We appreciate you being part of the PayHOA community. GB Gene B. President Real Estate Used the software for: Less than 6 months ### "Ditch your management company - switch to PayHOA." September 8, 2025 5.0 Our experience has been fantastic. As I mentioned in what I like most, PayHOA is both a time and money saver for our HOA. And I feel like our level of service has now increased. For 10 years I heard the management company say we couldn't go with electronic communications or we couldn't send payment reminders before late fees were incurred. With PayHOA, we now have all of that and it was just a one time setup which took minutes to do. It is so simple an intuitive to use. I wish we had ditched our management company 10 years ago. Pros I like the high level of automation. Previously we used a management company and I as President of the HOA had to keep on top of the management company every step of the way. Switching to PayHOA has significantly reduced my time commitment because we set payment schedules, reminders, workflow for Architectural requests etc. and it all works flawlessly! I save probably 10-12 hours per week since switching to PayHOA. I also like the fact that everything is documented in one online location. With the management company I would have to request hard copies and pay for copying and mailing. All of those expenses are now gone. And I should mention that we save about 90% of our management fees that we were paying to the management company. We get all of the services and none of the problems, and for less cost. Cons There is nothing I can think of that I don't like The only thing I can say is why didn't we switch 10 years ago? I can honestly say I love this product. Alternatives considered [RealPage](https://www.capterra.com/p/183247/Real-Page/)[Easy HOA](https://www.capterra.com/p/237509/Easy-HOA/)[HOA Start](https://www.capterra.com/p/215897/HOA-Start/) Reason for choosing PayHOA From the start with PayHOA we were able to speak to a real person. Our rep helped us with onboarding and training for the board members. They helped us set up our bank accounts and link everything and they take time to respond to our questions in a timely manner. That initial interaction is what sold us, but the service and support and product functionality are what keep us. Review Source Response from Pay HOA September 9, 2025 Wow, Gene, thanks for the fantastic review. We're glad that you've seen such an impact in terms of time and money savings. We very much appreciate it and a proud to be a partner in your success! MB Martin B. Webmaster Information Technology and Services Used the software for: Less than 6 months ### "PayHOA Saved Summer Wind HOA in a crunch when it needed to invest in a new accounting system" May 9, 2026 5.0 PayHOA was very responsive by providing online demonstration and education sessions, along with extensive instruction videos and manuals. The software is very intuitive and doesn't require much instruction to use. Onboarding was accomplished easily much of it importing csv files created from QuickBooks export csv files with some manipulation. Support is readily available and issues resolved quickly even responding to enhancement requests when possible. The website builder allowed us to forego annual costs of maintaining a separate website and accounting system and allowed us to use our existing domain name. Pros PayHOA affordably met the needs of our 73 Home HOA when we needed a new billing system in 6 weeks. We were able to import most of the homeowner and fiscal data from the previous fiscal year and ready automatic billing in just a few weeks. Some manual entry was required but didn't take more than a few hours total for 12 months of data. Security permissions are robust. Cons The website builder is not able to publish links to documents that we want to make available to the general public without a secure login. Switched from [Network Solutions Website Builder](https://www.capterra.com/p/234398/Network-Solutions-Website-Builder/)[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) QuickBooks ended support for desktop version, and we could no longer create invoices. So, we looked for a total solution to offset the cost of both accounting and website maintenance Review Source PW Patty W. CEO Construction Used the software for: 6-12 months ### "PayHOA review" September 2, 2025 5.0 My experience has been great and I do recommend this platform for a variety of community and/or single associations Pros The platform is a great value and has all of the core provisions for HOA accounting. Set up is very intuitive. Cons I would like it to update more efficiently. That can be a bit cumbersome. Being able to set up sub-categories more efficiently would help. I did figure out a work around. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing PayHOA Mgmnt team desired a more streamlined, efficient platform Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Cost, ever-changing agreements and reduced functionality Review Source Response from Pay HOA September 3, 2025 Thanks so much for the review, Patty. And for also recommending us to others. Referrals are a huge part of our growth, and we couldn't do that without customers like yourself. DB DeAnna B. Office Manager Accounting Used the software for: Less than 6 months ### "A Decent Site" April 6, 2026 4.0 Overall, the experience is good. However, the mature clientele of our particular HOA do not understand the portal, nor the process of setting up autopay. Pros I found the Video Tutorials and Customer Support lines to be helpful. I've self taught myself as I am the office manager of a bookkeeping firm, and frequently guide HOA members with their payment options. Cons I would like to print reports with a filter to select exactly what I want to analyze. Older residents do not like the portal or understand the autopay set up. As a bookkeeping company servicing for an HOA, a high percentage of my time with the HOA we service is talking through the set up and payment system with payHOA. Review Source Response from Pay HOA April 9, 2026 Hi DeAnna, Thank you for the review. We're glad the video tutorials and support have been helpful as you've learned the platform. Your feedback on report filtering is noted and passed along to our product team. We hear you on the time spent helping residents work through the portal and autopay setup. That's real, and we appreciate you filling that gap for the communities you serve. Our Knowledge Base (intercom.help/payhoa) has step-by-step guides that may help residents self-serve through those processes, and our support team (support@payhoa.com) is always happy to help if you need backup. Appreciate you being part of the PayHOA community. SG Stephanie G. VP Civic & Social Organization Used the software for: 6-12 months ### "Love this software" October 6, 2025 5.0 Wonderful support. Very responsive. Easy to find information and access guides. Easy to manage and use among a 5 person HOA board as well!!! Pros It's affordable for our small 43 unit HOA. We love the personable interaction and that the customer support and engagement with the company is easy to use, schedule, and feels supportive. It feels very professional and continues to add new features that benefit the effectiveness and efficiency of any size HOA. We have never had any bugs or issues so far. Cons The only complaint we have is something we know they're find tuning- the message board doesn't format super well when you post stuff versus when you're designing. Alternatives considered [Easy HOA](https://www.capterra.com/p/237509/Easy-HOA/)[HOA Sites](https://www.capterra.com/p/10021299/HOA-Sites/) Reason for choosing PayHOA Price and responsiveness. We had a meeting with a member of the PAYHOA team and they were great and really walked us through the software without wasting our time. Review Source Response from Pay HOA October 24, 2025 Thanks so much, Stephanie. We’re thrilled to hear that PayHOA has been such a good fit for your 43-unit community and that our team made onboarding smooth and straightforward. It’s great to know you’ve found the platform affordable, reliable, and easy to use. That’s exactly what we aim for. We also appreciate you sharing feedback about the message board formatting. Input like yours helps guide future improvements. We’re grateful to have your association in the PayHOA family and appreciate you taking the time to share your experience! MN Megan N. Corp Director of HR, Accounting, Compliance Hospitality Used the software for: 6-12 months ### "PayHOA - Positive experience" October 30, 2025 4.0 Very positive. We also use another software provider what has been more complicated and cumbersome to learn. We will be switching that HOA over to PayHOA at the end of the fiscal year. Pros PayHOA is a great, easy-to-use platform for managing associations. The layout is clean and uncluttered — very similar to QuickBooks Online — which makes navigation simple and intuitive. The staff is friendly, responsive, and the 24/7 help articles are a big plus. It’s an excellent value for the money. PayHOA listens to user feedback and regularly releases upgrades that make it even more powerful, reducing the need for other tools for things like elections and owner communications. Cons There are minor limitations with the balance sheet. Invoices can't be "posted" and then checks cut later, which would assist with accrual accounting. Alternatives considered [ManageCasa](https://www.capterra.com/p/163877/ManageCasa/)[Easy HOA](https://www.capterra.com/p/237509/Easy-HOA/) Reason for choosing PayHOA It's ease of use, owner portal, intuitiveness Review Source Response from Pay HOA November 3, 2025 Thanks so much, Megan. We're glad to hear that PayHOA has been easy to use and a great value for your team. We built it to scale, so if you ever add more HOAs, you can manage them all in one place. Really appreciate your note on accounting, too. That feedback helps us keep improving. Thanks again for being a customer! WR Wayne R. Treasurer Maritime Used the software for: Less than 6 months ### "Month 3 with PayHOA.com" December 9, 2025 5.0 Its been a good software program thus far, and good support. It might take a day to get a response, but they are always helpful in clearing up the problem. Pros Having complete control of the invoicing, payables, delinquent accounts, and most is being able to text communication the owners. Cons Not having 30-60-90 notices sent out to owners with late charges attached. We can visible see under "Reports" those that have are late payers, but have to scroll through the entire 310 owners to look for the delinquents. Review Source Response from Pay HOA December 12, 2025 Wayne, Thanks so much for the great review. We're happy to hear that invoicing, payables, delinquent accounts, and text communication are making your life easier. Your feedback on 30-60-90 late notices is super valid and valuable. We totally get that scrolling through 310 owners to find delinquents isn't ideal. We've passed this along to our product team, and they're exploring ways to improve the experience. FYI - We're planning some robust collections enhancements for early 2026, which could include easier filtering and workflows for late accounts (if we don't get to it sooner). We really appreciate you taking the time to share this. Feedback like yours helps us keep improving PayHOA. Thanks again, Earl Laing VP of Marketing | PayHOA SB Steven B. Treasurer Non-Profit Organization Management Used the software for: Less than 6 months ### "Ideal solution for our HOA" May 11, 2026 5.0 It’s a great tool for our organization. Our HOA is very simple so I was skeptical about needing Pay HOA. I thought it would be more than we need, but it has been exactly what we need. It has more features than we will use, but it is still very cost effective for us. It replaces Quick Books and automates our elections , which was the primary reason for getting Pay HOA. Pros The accounting/bookkeeping is so simple and easy to use…much easier than Quick Books, which we had been using. We also used the voting module for our annual election, and it worked perfectly. We’ve used the survey model as well and it has been easy and efficient. Cons There really hasn’t been anything that we aren’t happy with. It’s been as advertised in all respects. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) We needed a way to automate our annual elections. Review Source Response from Pay HOA May 14, 2026 Thanks for the review, Steven. "Ideal solution" from a treasurer who made the switch from QuickBooks is feedback we don't take for granted. We're glad the accounting side has felt easier, and that the voting module delivered on the automated elections that brought you to PayHOA in the first place. It's also great to hear the skepticism didn't last. A lot of smaller HOAs feel the same way at first, and actually come to find they're using more of the features than they thought they would, even with a simpler setup. Nice to know PayHOA has landed as exactly the right fit for yours. Appreciate you being part of the PayHOA community. JG Joyce G. Manager Real Estate Used the software for: 6-12 months ### "Organization A+++" July 8, 2025 4.0 Generally, it has accomplished what we set out to do, however, it provides much more than we asked for, we consider that a bonus. It is a wonderful tool for the office; it's just learning all the little details without having someone to sit and provide training, that is a bit stressful. As we continue to learn all PAYHOA offers we find ourselves becoming more organized and excited about the updates as they come out. Pros One place to keep us organized. Every department within our business has all provided us the same feedback. The accounting, once they had better understanding, they found the reporting to be beneficial for providing homeowners accurate ledgers immediately. The mangers are committed to keeping the violations in order along with providing updated calendars for each community. They are able to provide dates for meetings with the expectation of providing an agenda 48 hours prior to a meeting. So far PayHOA has been an endless basket of tools to help us become more organized than we ever imagined. For our office, these are the highlights. Cons Not having an actual conversation with PayHOA personnel. They respond to email quickly, however, sometimes it's easier to have that discussion on the phone for a clearer understanding. Having to make an appointment (only for 15 minutes) to speak with a trainer is extremely difficult. Help is generally needed at the time of the problem. Putting the problem or question on hold for a few days is not helpful. In the beginning there was a lot of learning (unnecessary stress) needed, we felt alone in the process. Alternatives considered [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing PayHOA I was pleased with the presentation by Sahvanna and the follow up. While she answered every question, she still gave me space to make aa decision and did not pressure our decision. She sold the product and did it well. We are Broker's/Sales Associates, we don't want to be pressured, just educated about our decision. She communicated extremely well and knew our desires and followed through. Review Source Response from Pay HOA July 9, 2025 We appreciate the detailed review Joyce! We've recently rolled out phone support (during normal business hours), as we agree, sometimes it is just easier to tackle issues live and in the moment. You can reach us at 1-866-924-9445. We're always here if you need us, so please don't hesitate to reach out. SC Sean C. Owner Management Consulting Used the software for: 1-2 years ### "This PM loves PayHOA" October 22, 2025 5.0 Great! Love the support they give us and the enhancements they do. \[sensitive content hidden\] and her staff have always been amazing. Pros I love the support they offer me as a PM. It makes mine and our customers day to day a lot easier being able to have the same support reps helping us. Cons We need a select all feature for requests so we can save time closing requests in a more efficient way. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reason for choosing PayHOA Ease of use and cost. Also user friendliness for owners. Needs an app though. Review Source Response from Pay HOA October 24, 2025 Hi Sean, thanks so much for the great review. We're thrilled to hear that PayHOA has made your day-to-day easier and that our support team has been such a help. We really appreciate your suggestions. Feedback like yours helps us continue to make PayHOA even better for property managers and associations alike. Thanks again for being part of the PayHOA community! CC Caryn C. President, Board of Directors Real Estate Used the software for: Less than 6 months ### "PayHOA has been a game changer" November 23, 2025 5.0 It's helped us organize our work orders and resident communications while offering an easy online payment option for residents. w Pros It is very user friendly and offers all of the features we need as a board. We have no issues with reaching homeowners with emergency issues, our work orders are organized, and are able to upload documents for easy access for the residents. Cons I wish we were able to use this cooperatively with quickbooks. We have to manually merge information from one format to another. Alternatives considered [TownSq](https://www.capterra.com/p/179206/TownSq/)[Zego](https://www.capterra.com/p/230122/Zego/) Reason for choosing PayHOA The look of the platform and ease of use was the primary reason. We also thought the cost was very reasonable. Review Source Response from Pay HOA November 26, 2025 Caryn, Thank you for the review and for calling PayHOA a game changer. We're thrilled to hear the platform has helped you organize work orders, streamline resident communications, and make payments easy for everyone. We appreciate the feedback about QuickBooks integration. We hear you, and we're always looking at ways to make our platform work even better for boards like yours. Thanks again for choosing PayHOA and for taking the time to share your experience. We're proud to support your community! ME Micky E. Owner Civic & Social Organization Used the software for: 1-2 years ### "Satisfied with Service" May 19, 2026 5.0 I hit some bumps in the beginning, some were user error, and some were the system. After the emails or chats, most of the problems were quickly resolved. Pros The complete access to what is needed. I appreciate that I can keep all my memos in the same place so that I can review them when I need them. Cons I don't like how long it takes to get a personal response though the chat feature, however the information I receive is very helpful. Review Source Response from Pay HOA May 21, 2026 Hi Micky, Thanks for the review. We're glad having everything in one place, including your memos, has made things easier to manage. We hear you on chat response times. Our team works to get through chats as quickly as possible, but depending on the issue, some take a little longer to resolve. We're always working to improve, and if something's ever urgent, phone support is a great option. Glad to hear that once you connected with the team, things got sorted quickly. Appreciate you being part of the PayHOA community. MC Mark C. President Facilities Services Used the software for: Less than 6 months ### "Best move ever" January 5, 2026 5.0 This has proven to be the best move we have ever done. PayHOA does basically everything our small 133 lot subdivision needed without the over-the-top fees management companies charge. Pros It is 1/5 the base price of the management company we had before and about 10% of what we were actually paying. Even printing and mailing is half the price. Cons We have not figured out the Homewise application yet nor have we done the website and transferred our domain name. These are brand new apps to the cite and free to the HOA, so it is still a huge positive. Alternatives considered [HOAWorks](https://www.capterra.com/p/10001487/HOAWorks/)[Easy HOA](https://www.capterra.com/p/237509/Easy-HOA/) Reason for choosing PayHOA PayHOA offered more services and seemed to be better organized. They offered more “bang” for the money. Switched from [TownSq](https://www.capterra.com/p/179206/TownSq/) They charged us a base of over $10,000 per year but we had to pay them over $21,000 when extra fees were added. Review Source Response from Pay HOA January 7, 2026 Mark, "Best move ever" is quite the endorsement. Thank you for sharing your experience! Going from $21,000 a year with a management company to a fraction of that while still getting everything your community needs is exactly the kind of outcome we love to hear about. And we're glad the printing and mailing savings are contributing to the savings, too. On HomeWiseDocs, good news: we're building that experience directly into the application, so it's about to get a whole lot easier. And we'd definitely encourage you to check out the website builder when you get a chance. It's simple to set up and includes Penny, our AI-powered chatbot that helps homeowners find what they need. It's a great way to reduce the questions that end up in your inbox. Thanks for choosing PayHOA. DM Daniel M. HOA President Non-Profit Organization Management Used the software for: Less than 6 months ### "PAYHOA feedback from Wineberry HOA" January 9, 2026 5.0 Has been a net positive for our HOA. Great communication platform and covers all key operational processes for us. I am a fan! Pros Very straight forward tool. We do not have a complicated HOA operation and this tool is very adaptable. Can go deeper if needed but keeps it simple for our operation. Cons Delay in bank / PayHOA balance reconciliation process is sometimes delayed. Also, the cost per credit card transactions is a bit high relative to competition. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Too complex and inflexible. Hard to get in touch with support services. Review Source Response from Pay HOA January 15, 2026 Thank you for the review. We're glad PayHOA has been a net positive for Wineberry HOA and that it's covering your key operational and communication needs while keeping things simple. We appreciate the feedback on bank reconciliation delays too. Good news: we're releasing AI-powered bank reconciliation next week, which should help smooth that out. An email with more information on this will be sent out next Wednesday, so keep an eye out! Thanks for being part of the PayHOA community. SW Sente W. Manager Real Estate Used the software for: 1-2 years ### "Super easy to navigate " October 6, 2025 5.0 Overall, the system is excellent. It’s extremely user-friendly and simplifies everything. They also handle all 1099 forms, so there’s no need to worry about that process. Pros It’s easy to navigate, which makes the process much smoother and helps streamline collecting information from homeowners Cons I believe there is currently no online payment option available for vendors; however, many vendors have indicated a preference for electronic payments over traditional checks. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) User friendly software where homeowners can access Review Source Response from Pay HOA October 7, 2025 Thanks for the review, Sente. We’re glad to hear PayHOA’s simplicity and navigation are making community management easier. You’re right about vendor payments — we’re planning to address this in 2026 with our migration to Stripe, which will support electronic payments. We appreciate your feedback and your trust in PayHOA. -Earl Laing VP of Marketing, PayHOA MJ McKenzie J. Executive Director of Portfolio Management Management Consulting Used the software for: 2+ years ### "We Can't Live Without It!" April 21, 2025 5.0 We manage a diverse portfolio of community associations as well as other non-profits and small businesses, and after trying multiple community management software solutions to try to find something that wasn't all consuming, we only wish we'd found PayHOA sooner. It truly streamlined our operations dramatically, improving our efficiency by consolidating numerous functions into one easy-to-use platform. The oh-so-simple design literally allows anyone with even basic computer skills to quickly utilize the system fully with minimal training. This ease of use, coupled with the extensive range of features PayHOA offers, has allowed us to eliminate multiple other programs, simplifying our processes and significantly boosting our productivity. Pros The extensive built-in features and seamless integrations are absolutely unmatched. PayHOA has allowed us to eliminate numerous third-party services that previously required separate subscriptions and complicated workflows. The mail room, integrated bill payment processing, public websites through Weebly, 1099 and tax filing services, and robust communication tools—including mass texts and automated phone calls—have streamlined our operations in ways no other platform ever has - even the largest of industry software. Lastly, their customer service is absolutely incredible. They provide genuinely helpful assistance from real-life humans quickly and efficiently. Cons PayHOA was originally designed for self-managed community associations, so the only thing we could possibly wish for as a portfolio management company would be more options to seamlessly integrate settings and templates across multiple client accounts. However, this is hardly a complaint—especially since the platform wasn't initially created with portfolio managers in mind—and PayHOA still remains the best solution we've found for our management needs. Alternatives considered [Vantaca](https://www.capterra.com/p/230892/Vantaca/) Reason for choosing PayHOA We selected PayHOA because of its competitive pricing, value, extensive suite of integrated features that allowed us to eliminate numerous third-party services and subscriptions along with easy onboarding and usability for our entire team with minimal training. Above all, PayHOA's genuinely outstanding customer support, featuring real, responsive humans who provide quick, thorough assistance, made it a clear choice. Review Source Response from Pay HOA April 23, 2025 Wow, thanks so much for the super detailed review, McKenzie. Your review shows how it is not only self-managed associations that realize great value from PayHOA, but also Property Management Companies as well! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.