# Page 3 | PayHOA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is PayHOA the right HOA solution for you? Explore 586 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146693/PayHOA/reviews --- PayHOA 4.7 (586) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 26th, 2026 # Page 3 - Reviews of PayHOA ## Showing most helpful reviews Showing 51-75 of 586 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JB Jordan B. Cost Analyst Financial Services Used the software for: Less than 6 months ### "Simple & Clean, but training course SHOULD BE attended" January 16, 2026 5.0 This is the first time I've worked with any kind of payment management software and it's been a really good time for me. PayHOA has set the bar pretty high for any and all subsequent experience I have with other companies. Pros The user interface is very clean and doesn't visually overload the user with multiple tabs and buttons visible in one space. The support team is dedicated and friendly when working with the board to resolve issues, and even found an issue I wasn't aware of while we were going through some questions I had. Cons While the interface is simple, it does mean there is a learning curve to finding out where all the buttons and features are. I didn't attend a training class since my schedule wouldn't allow it, but I'm sure the struggles I had at the beginning wouldn't have been a struggle if I was able to attend an initial training course. PayHOA does offer the training course, and I believe there isn't an additional charge for it, but like I said, I wasn't able to attend for my own reasons. Alternatives considered [HOA Start](https://www.capterra.com/p/215897/HOA-Start/) Reason for choosing PayHOA Better value for the expense and the amount of support available was better with PayHOA Review Source Response from Pay HOA January 20, 2026 Thanks for sharing your experience. It means a lot to hear that PayHOA has been a great first experience with community management software, and that we've set a high bar for you. That's what we shoot for. You're right that attending a walkthrough can make the early days smoother. We often refer to these as demos during the trial process, but they're really personalized training sessions, one-on-one with a product expert, fully catered to your organization, and a great opportunity to ask questions. Feel free to reach out to our Success Team at support@payhoa.com. They can connect you with your Account Manager to get one of these sessions scheduled at your convenience. Or, if easier, reach out to me directly. Thanks again for choosing PayHOA. Earl Laing VP of Marketing | PayHOA earl@payhoa.com VR Verified Reviewer HOA Board Real Estate Used the software for: 6-12 months ### "Great product to manage our community HOA" January 6, 2026 5.0 My overall experience with PayHOA is very good and I really encourage small community who wants to manage HOA themself to leverage it, it is pretty cheap compare to other software. Pros PayHOA is very easy to use, a simple UI with all the features, I like the group broadcast feature a lot, it makes the HOA board member life easier to send announcement to all the members without pasting all the emails. I also don't see any obvious bugs while I am using PayHOA, they have an integrated virtual bot can talk to support and find relevant information on how to use the product. Cons One thing I will say is maybe integrate with some private message function within the community itself also use more AI to power the analysis on the community. Review Source Response from Pay HOA January 7, 2026 We appreciate you sharing your experience. It's great to hear that PayHOA is delivering a simple, bug-free experience for your community, and that the broadcast feature is saving you from having to copy-paste emails one by one. The feedback on private messaging is helpful, and we'll share that with our team. On the AI front, we couldn't agree more. We've already rolled out an AI-powered chatbot ("Penny") in our website builder to help homeowners, and there's a lot more coming. Think AI-powered transaction coding, bank reconciliation, budget building, data imports, an admin assistant, etc. We're going big here. Thanks for being part of the PayHOA community! YB Yvette B. Manager Real Estate Used the software for: 6-12 months ### "Excellent System" December 8, 2025 5.0 Overall, I'm very happy with this product. It's easy and the website has knowledgeable article to help you navigate the system for both the clients and the business owners. Pros I can do everything I need to do for my business in ONE website. The security is important to my customers and for my business so it helps to know that there are not bugs and issues that come across. Cons Printing out checks, It does not let you edit the check margins so it never prints out create and I have to edit myself in PDF form. Review Source Response from Pay HOA December 10, 2025 Hi Yvette, Thanks so much for the kind words. We're thrilled to hear PayHOA is making your day-to-day easier and that the security and resources are hitting the mark for you and your clients. We appreciate the feedback on check printing and are always working to make things even smoother. If there's anything we can help with in the meantime, just let us know. Thanks for being part of the PayHOA community! MP Michael P. President Real Estate Used the software for: 6-12 months ### "Pay HOA- the best for us" October 7, 2025 5.0 We have a very small community, 29 total condos, and Pay HOA has allowed us to operate without incurring the high costs of a management company. Pros Ability to monitor the homeowner’s activities and easily update financials. Seeing all the transactions in one spot is awesome. Cons Difficulty finding subjects in the main screen. Some homeowners, due to their age and inexperience, have difficulty entering info. Alternatives considered [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Reason for choosing PayHOA Good reviews and several referrals. Cost was important. Review Source Response from Pay HOA October 9, 2025 Thanks for the review, Michael. We’re glad PayHOA’s helping you stay organized and avoid pricey management company fees. It’s great to hear you’re finding value in seeing all your transactions in one place. We appreciate the feedback on navigation and homeowner usability too. We’re always working to make the dashboard experience smoother for everyone. Thanks again for sharing your thoughts and for being part of the PayHOA community. NC Nina C. Treasurer Non-Profit Organization Management Used the software for: Less than 6 months ### "Swan lake Homeowners Assoc." October 29, 2025 5.0 Pretty good, as stated above staff is responsive good support. PayHoa has been a time saver and it makes managing finances easier. Pros Ease of use. Friendly and good support. Knowledgeable staff. PayHoa is easy to use a game changer for self managed HOAs. Homeowners like paying online. Cons Not sure yet, still working through some issues. Our bank was not able to transmit for a couple of weeks in August which caused our balances to not much. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing PayHOA PayHoa is more designed for the needs of an HOA Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Time to make the transition from desktop software to online Review Source Response from Pay HOA October 30, 2025 Thanks so much, Nina. We really appreciate you taking the time to share this. It’s great to hear PayHOA has been a game changer for your board and homeowners. We're sorry to hear about the banking issues you experienced. Because each financial institution connects a little differently, occasional hiccups can happen depending on the bank, its Plaid connection status, etc. Regardless, our team is always here to help troubleshoot and get things working smoothly again. You can reach our support team anytime at support@payhoa.com. Thanks again for your feedback. It helps us keep improving the experience for all communities using PayHOA, and we’re grateful to have you as a customer. Bill V. Treasurer Real Estate Used the software for: 6-12 months ### "Easy to use complete HOA management software at a great price" July 29, 2025 5.0 It's been great. The 30-day trial period allowed me to test the functionality and prove that it could meet all of our needs. It was so easy and intuitive to use that I was able to set everything up without needing to call support or even refer to any of the training materials. Pros It's a complete solution that allows us to easily manage all of the administration of our HOA. Everything from property and owner record management, dues collection via credit card, budgeting, financial reporting. Cons There is nothing I don't like about PayHOA at all. It's a perfect solution for our needs. If anything, it might be nice if there was an option to pay for a full year at a discounted rate, instead of paying a regular monthly fee. Review Source Response from Pay HOA August 1, 2025 Thanks so much for the review, Bill! We're glad you're finding PayHOA to be a complete solution, as that is exactly what it is intended to be! Robert H. Treasurer Accounting Used the software for: 6-12 months ### "Board of Director - Treasurer" July 21, 2025 5.0 We love PayHOA we dumped our current provider but we still have someone to take care of the platform Pros We started using PayHOA about 6 months in production. What we have found is our cost of ownership is a lot lower than we anticipated. The payable module made is super easy to pay vendors and perform reimbursements for board members. Cons The only thing I wish the could do is compact some of the views. I understand they want it to look a certain way. Reconciling takes some time to get used to but it not a roadblock by anymeans Alternatives considered [Enumerate](https://www.capterra.com/p/38478/Enumerate/) Reason for choosing PayHOA Disliked the software. It wasn’t a self service design Review Source Response from Pay HOA July 30, 2025 Robert, we're glad PayHOA is making self-management so easy for you and bringing down cost of ownership down. Both big wins. Side note, payables will only get better in the not too distant future! YM Yomaira M. President Board of Directors Non-Profit Organization Management Used the software for: 2+ years ### "“Streamlined, Transparent, and Effective – Thanks to PayHOA”" March 21, 2025 5.0 Since taking over management of our condo, implementing PayHOA has been a game-changer. We now have full visibility into our finances, no unpaid maintenance fees, and all payments are made online—no more confrontations. The platform’s features like user logs and broadcast messaging make self-management much easier. Highly recommended! Pros Invoicing, unit owners payment live reports, and Broadcasting. Cons Vendors module needs more features and modern communication tools and Apps between PayHOA and vendors. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Condo Control](https://www.capterra.com/p/143800/Condo-Control/) Reason for choosing PayHOA Cost effective for payment and broadcast. Review Source Response from Pay HOA March 25, 2025 Very much appreciate the detailed review, Yomaira! JP Janice P. Treasurer Accounting Used the software for: 1-2 years ### "Great experience " March 26, 2025 5.0 Payhoa has made my job much easier customer service is awesome. Pros Easily collects and tracks dues payments and expenses. Customer service is great. They answer all my questions and help correct issues. Cons Wish I could mail out invoices automatically. Also wish I could access individual income or expense tranactions from reports, instead of having to chase those down Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing PayHOA Payhoa has features that are specific to HOAs Review Source Response from Pay HOA April 1, 2025 Appreciate the review, Janice. DG Diana G. Property Manager Real Estate Used the software for: 2+ years ### "PayHOA Rocks!" March 19, 2025 5.0 I manage (2) HOA’s and use PayHOA for both. It makes my job so much easier for billing, taxes, communications with members and vendors. I’ve had a great experience using this program. Pros How everything I need is in one place. It’s an easy and accurate way to track payments and communications. Cons I’m happy with the system and really don’t have a particular con that comes to mind. Review Source Response from Pay HOA March 20, 2025 Thanks for the great review, Diana! BG Brad G. President of HOA Real Estate Used the software for: Less than 6 months ### "Great service that saves us time" February 20, 2026 4.0 Very easy process to sign up and implement. The team is especially helpful with addressing any questions or issues. Pros Customer support is great, real people to talk to over video calls. User interface is very easy to use and understand. Cons I would give it 5 stars but they changed their fees during our onboarding process. We do not use all their functionalities as well so I wish it was more a la carte for what functions you need and pay for. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing PayHOA More functions for use in the future once we get payments set up Review Source Response from Pay HOA February 23, 2026 Thank you for the review, Brad. We're glad the platform has been easy to use and that our support team has been helpful throughout your onboarding experience. We hear you on the pricing concern and we're sorry for any frustration that caused. And as you continue getting settled in, there's a lot more to explore when you're ready...especially once payments are up and running. Our Knowledge Base (intercom.help/payhoa) is a great place to dig into specific features at your own pace, and our team can help you figure out what's most useful for your association. Appreciate you being part of the PayHOA community! PS Perry S. President Civic & Social Organization Used the software for: 2+ years ### "Satisfied PayHOA customer since 2023!" March 11, 2025 5.0 Overall, we are pleased with our decision to move our HOA to PayHOA. Also, it's an easy to learn system for when we bring on new board members. Pros We converted to PayHOA in 2023. PayHOA gives us centralized management software for both the back end financials and members services and front end membership interface. Cons The inability to take credit card payments over the phone or in person. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) NetSuite is a more powerful and customizable software platform. It is also more costly, difficult to use, learn, maintain and set up. Quickbooks did a good job of managing financials, billing and invoicing. But it did not have all the extra HOA management features that we need to manage an HOA. Review Source Response from Pay HOA March 13, 2025 Perry, we're glad you're seeing success with the system and that it is so easy to bring on new board members. Appreciate the review! LH Lisa H. HOA treasurer Non-Profit Organization Management Used the software for: 1-2 years ### "Pay Hoa simplifies and streamlines all HOA/Managment processes!" March 19, 2025 5.0 I'm very thankful we are utilizing Pay Hoa, and thankful for their responsive staff. We've been using them for about a year now and are very happy. Pros Having everything in one place from financials and owner invoicing to calendars, management docs, tracked email, banking, transactions and more. Ease of use for owners, and transparency from and for the board. Ultimately this will make it easier for any new board member to transition onto the board. Support staff is fantastic and responsive. Bookkeeping and tax service is an excellent add on service which I can't speak highly enough about. Another timesaving free service is the bank lockbox which scans, reports and credits owners accounts if you use the Western Alliance bank. At the time of this writing, using this bank (specializing in collecting dues) also gives you a discount on your Pay Hoa subscription. The background of the \[sensitive content hidden\] puts Pay Hoa in the forefront of HOA management programs. Cons There are some clunky parts. Sometimes I have to wait a few minutes for a change I entered to show up even after the entry pops up as successful. I can only invoice owners, not outside entities I need to invoice. I also wish, within the program, there was a way our property manager could assign a staff member a specific request directly from the individual request. Alternatives considered [HOAWorks](https://www.capterra.com/p/10001487/HOAWorks/)[AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[DoorLoop](https://www.capterra.com/p/211768/DoorLoop/)[Easy HOA](https://www.capterra.com/p/237509/Easy-HOA/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing PayHOA We found PH had more of the features we were looking for in this price range at the time we decided. Review Source Response from Pay HOA March 20, 2025 Glad that you're seeing such great impact with the product, have had a positive experience with support and our service offerings as well. I'd love to get more context on the inability to invoice outside entities, as you should have the ability to do that via our vendors and payables functionality. Feel free to reach out to me at earl@payhoa.com and I can then get you connected with our support/product teams. Thanks again, Lisa. Earl Laing VP of Marketing | PayHOA SJ Shelby J. Property Manager Real Estate Used the software for: 2+ years ### "PayHOA - User Friendly HOA Management " March 19, 2025 5.0 PayHOA has been so helpful for my business and makes it possible for me to stay on top of things. Pros I love how user friendly PayHOA is. I was nervous about using a new software, but everything is straight forward and clean. Cons I wish there were options to drill down on the reports once they are pulled. This would eliminate the need to go back and forth between different reports. Alternatives considered [Condo Control](https://www.capterra.com/p/143800/Condo-Control/) Reason for choosing PayHOA PayHOA is a very user friendly platform and the functionalities it has better fit the needs for my company. The price point was also suitable. Review Source Response from Pay HOA March 25, 2025 We love the fact you're finding things so user friendly, Shelby, that is one of our core principles. We appreciate the review! RO Rick O. President Hospitality Used the software for: 6-12 months ### "Tested many Condo management platforms... Always came back to PayHOA" March 12, 2025 5.0 Customer service= A+ Functionality = A Tiered Pricing = A+ Overall, the experience has been tremendous. I tested several platforms before choosing PayHOA. It is meeting and exceeding my expectations with reporting and options to make the Treasurer job more manageable. Pros A one-stop shop for managing our condo community's financials. The ability to send invoices and receipts and the option to set up a website for our community to stay current with FL legislation for a self-managed condo community are crucial. The tiered pricing based on the number of units in the community is beneficial. The reporting will be a huge benefit (once I transition from Excel.) This builds a sustainable platform that can operate with little touch from Board to Board. Cons First, I'll state that the support function on PayHOA is TOP NOTCH before I share. There is a bit of a learning curve, so plan a quarter to learn before launching to the community. You are not losing anything by waiting. You are gaining trust and can answer a lot more questions. Alternatives considered [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing PayHOA The functionality of reporting, owner portals, future expansion add on by adding a website, ACH. The one I really like is the ability to send mass communication during an emergency. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Automation, ease of use, capability of communication and online database. Review Source Response from Pay HOA March 14, 2025 Rick, thank you so much for the detailed review! We built PayHOA to be just what you described, "a one-stop shop" for community management (whether it be for condos, HOAs, or property management companies). We're glad you're seeing A+ impact with the platform. Should you ever need anything, don't hesitate to reach out! Earl Laing VP, Marketing | PayHOA SP Steven P. HOA President Real Estate Used the software for: 2+ years ### "PayHOA user for 4 years" March 24, 2025 4.0 It's been mainly positive. We struggle in a 55+ community with an average age of 75 with homeowners being computer literate. Although it seems straight-forward for most people, it is really still inaccessible for many. Pros The software centralizes all of our HOA documents, requests, and owner information and makes it easily available for homeowners to access. We mainly signed up for the autopay function for homeowners. Cons The price-creep of the auto-payments. It's getting up to the cost where we might have to look for other options. It's hard to convince the other board members that it's worth $2/payment to automate the reception of dues payments. As we have many people who don't use the internet, we still handle paper checks but the other board members see that as a "free" process. The second issue is with reporting. If anyone enters special characters in a request, it makes reporting basically usable. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing PayHOA We rated the various critical features and weighed the overall cost. At the time, the charge for auto-payments was free or significantly cheaper. Review Source Response from Pay HOA March 25, 2025 Steven, thanks so much for having been a customer for four years. Appreciate the review! VL Vencent L. CEO Management Consulting Used the software for: 1-2 years ### "Efficient HOA Management with Room for Communication Improvements" March 6, 2025 4.0 The platform has positively impacted HOA operations by improving financial tracking, accessibility, and user engagement. While some community members have yet to fully explore the system’s features, those who have used it find it beneficial. A valuable recommendation would be to implement a dedicated contact list for business queries and immediate or ongoing IT support to address any hiccups efficiently. Pros We believe that PayHOA has been well received by the office as end users, assisting with providing a streamline path to completing daily activities, and its user-friendly experience for managing HOA-related tasks. The system offers excellent transparency, making it easier for residents and administrators to track payments, requests, and community updates. Many appreciate the accessibility and organization it has brought to Ridgemont in the areas of financial and operational HOA matters has been considered a plus. Cons There have been some concerns related to communication, particularly during system downtime or when adjustments and entry changes require turnaround time. This in no way affects our product contact and representative, but this statement is more related to standard image or IT system team as a protocol to update clients, and users of system upload, storage or error delays. While the platform functions well overall, improvements in real-time updates and a structured response process for technical issues would enhance user confidence. Alternatives considered [TownSq](https://www.capterra.com/p/179206/TownSq/) Reason for choosing PayHOA product that could offer autonomy and better ease Switched from [TownSq](https://www.capterra.com/p/179206/TownSq/) They did not offer some components, PayHOA was able to assist us with. We were looking for a product that could offer autonomy and ease for new database users, since coming from a prior 20 year database system before Townsq and Payhoa Review Source Response from Pay HOA March 10, 2025 Vencent, we appreciate the time you put into this very detailed review. We're glad the platform is having such a big impact. AC Angela C. Vice President of Operations Real Estate Used the software for: 2+ years ### "PayHOA Review " March 4, 2025 5.0 I would say the experience has been pretty good and I usually have all my questions and concerns answered in a timely manner. Pros What I like most about PayHOA is that you can access the system at any time and manage all your HOA accounts. It's very user friendly and most homeowners are able to use it without issues. Cons I don't like that homeowners have to pay a processing fee to pay their bills online. The whole system for setting up payment is hard for homeowners to do too, especially because a lot of them are older and don't understand how to do it and it has a lot of steps. Alternatives considered [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing PayHOA We found it to be the best system for our money. Review Source Response from Pay HOA March 13, 2025 Glad you're seeing good value for your money, Angela. Appreciate the review! RR Rebecca R. Treasurer Non-Profit Organization Management Used the software for: 1-2 years ### "PayHOA is the best HOA Management Software in the business!" March 7, 2025 5.0 Overall, I’m extremely happy with our decision to use PayHOA and I love that you all continually enhance it to provide an even better experience. I’d love to have the ability to see other customer’s enhancement requests and the ability to vote for them. I’d also love to see customer’s bug/errors they’ve encountered and if resolved, what the resolution was or the workaround provided - maybe something like Microsoft Office product’s user community message boards where Microsoft also monitors and provides feedback. Pros PayHOA’s customer service is top notch! I love that if I can’t find an answer or need instructions, I can often get a timely response and if I write after hours, I always get a response the next business day. In my (real) job, I’m a functional system administrator and I often have to submit tickets to our system’s vendor and it can take weeks to get a response! Life would be so much easier if every company had such amazing customer support as PayHOA does! I really appreciate how willing and eager you all are to assist, it’s refreshing. I also love the robustness of the system and the ability to link transactions and attachments. It has great transparency! Cons I’d like more user security controls allowing us to decide what specific users or roles can see certain data. I would love for our homeowners to have access to most of the tabs/modules in the system. However, I can’t hide homeowner-specific data when I give access to modules, so I have to hide most. If I was able to have more controls at the field level in each module (or even if you focus on one module at a time, e.g. transactions), I could hide the PII, allowing homeowners a full view without seeing who may have paid their assessment late (vs just knowing two homeowners paid late, but no address/name info is visible for it). Additionally, I’d really love the ability to allow view access to reports at the actual report level. Right now, if I give homeowners access to reports, they can see every single one, which again, shows homeowner specific data. So I have to restrict it which is really a shame because it’s a great system with a great user interface. Finally, I’d love to see an app developed for it. Accessing from my phone’s browser is not an easy thing to do. Most of our homeowners would prefer an app as well. For clarification, I am our HOA Treasurer, so I obviously see everything and as a homeowner as well, I’d be upset knowing the data was there, but I can’t see it! Review Source Response from Pay HOA March 10, 2025 Rebecca, we very much appreciate the super detailed review! I've passed along the wealth of information in the Cons section to the appropriate parties on our end. Thanks for helping us get better and all the kind words. Earl Laing VP, Marketing | PayHOA RM Roy M. Director Real Estate Used the software for: 2+ years ### "The RIGHT solution for our Association" March 6, 2025 5.0 We have been able to bring our community into the 21st Century by providing a cloud based product that saves time and money. PayHOA was the right tool at the right time, making the bookkeeping/accounting tasks more time effective and not sacrificing or efficiency. Processing and mailing invoices that took days and weeks for our volunteer staff to accomplish can be done by one person is less than an hour. Processes for collecting assessment and recording payments no longer require hours of checking and cross-checking. Pros It provides our self-managed association to transition from spread-sheets to a modern accounting system that gives us transparency to the our owner/members. We were able to provide individual account status before state law required it! We also take advantage of e-com and mail services to keep our member up-to-date on community events and meeting agendas and schedules Cons Accounts Payable module took a long time to develop and I was disappointed that it's pay-to-play. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[ManageCasa](https://www.capterra.com/p/163877/ManageCasa/) Reason for choosing PayHOA Cost was primary factor, but other products were had too many other features focused on Property Management making them too complex Review Source Response from Pay HOA March 10, 2025 Thanks for the review, Roy. Love the part about helping "bring your community into the 21st Century"! TC Tim C. President Facilities Services Used the software for: 2+ years ### "PayHOA is great!" March 19, 2025 5.0 I’ve used PayHOA for a 78 unit neighborhood and a 12 unit condo association. Performance has been flawless. Pros I have instant access to financial data. The association does not have an accountant so we are able to easily and accurately track income versus liabilities. The operating account and the reserve account are both synchronized and visible on one page. End-of-month reports are easily produced and board members have easy access. Cons Not much….a minor criticism is the change from personal contact to automated issue resolution. Review Source Response from Pay HOA March 25, 2025 Tim, we appreciate the review. We're glad the performance has been "flawless" for you. PW Paul W. Retired Computer Software Used the software for: 2+ years ### "A great all in one HOA Management Solution." March 6, 2025 4.0 The best we could find for our small, 43 property, HOA. It does what we want, but I'd love to see ease of use improved Pros All in one application saving us from spreadsheet hell. Cons You became very defensive when I previously said the appp was a little clunky, but it is. Lost of little things, here are a few: No spell checker on emails, no signature blocks on emails, Architectral Request (and other Requests for that matter) do not have majority approval. We use Vendors to maintain a list of Vendors our owners can contact for services' a simple comeent filed and report template to create an eay to view list of vendors would be great. Document folders would benefit from a description field. Alternatives considered [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reason for choosing PayHOA Functionality match Review Source Response from Pay HOA March 11, 2025 Paul, we're glad you're no longer in spreadsheet...you know what. Thanks for the detailed review. Appreciate you! BS Bob S. director Computer Software Used the software for: 6-12 months ### "All an HOA Needs for Powerful Software Support" March 7, 2025 5.0 We switched from another more expensive HOA management program. PayHOA is so much more powerful and customizable. We love it! Pros PayHOA is very intuitive. Thus, the choices offered in any particular task are the ones most every users needs at that point. This helps make it not only very user friendly, but easy to learn. Customization is great. For example, we have added a number of steps to the violation enforcement process to ensure that our violation enforcement follows Florida statutes so we never miss a legal requirement and owners have no excuses. Cons The help menus are reasonably good, but there are some aspects that could use more explanation. For example, I know tags could be a powerful tool but I am struggling to use them to their maximum benefit. Alternatives considered [Opera 3](https://www.capterra.com/p/162632/Opera-3/) Reason for choosing PayHOA PayHOA seemed to be easier to use and had great violation management and customizability Switched from [ManageCasa](https://www.capterra.com/p/163877/ManageCasa/) The file manage system mad no sense. We could not organize files in a typical manner. It was too hard to teach. Very difficult to customize Review Source Response from Pay HOA March 10, 2025 Glad you're loving PayHOA, Bob! Appreciate the time you put into the review. RK Rob K. Hydrogeologist Environmental Services Used the software for: 6-12 months ### "Easy to use system" April 22, 2026 5.0 It's a great system that organized everything into one place and make it all easy to find. The most difficult thing I think was getting everyone to actually register, which really isn't a PayHOA problem. Pros The ease of use of the website is very nice. I also enjoy how it organized all the relevant documents. Cons The community calendar could be a little more prominent. Sometimes it's a little bit difficult to find. Review Source Response from Pay HOA April 24, 2026 Hi Rob, Thank you for the great review. We're so glad the platform has made it easy to organize documents and keep everything in one place for your community. Your feedback on the community calendar is really helpful. We hear you that it could be easier to find, and we've passed that along to our product team to take a closer look. And on getting everyone registered, we appreciate you calling that out. We know that first step can be the hardest, and we're always working on ways to make it smoother. Appreciate you being part of the PayHOA community! KF Khari F. Project Manager Real Estate Used the software for: 2+ years ### "Must Have for Self-Managed HOAs" March 4, 2025 5.0 Overall, my experience with PayHOA has been really good. It has help make managing the association more efficient on all fronts. Issuing invoices, collecting payments, the online forms and even adding approval workflows has been a dream! Pros As a self-managed HOA, I like how easy it has been to manage the day-to-day of the Association. It has enabled for better record keeping of the financials, unit history, payment collections and even mass communications to the members. Prior to, our Association was doing things manually which took a lot of effort hours each week. Cons One change that I have requested and have yet to see is a change to how members pay outstanding invoices. Rather than allowing the delinquent to select which invoices to pay, if a homeowner is past due, I would like to see homeowners not have an option and be forced to pay all fees in addition to balances, unless set up on a payment plan. This is important because Associations frequently tack on other fees, using separate invoices for things such as legal & collection expenses, violations, etc., which should be paid immediately. As it stands, only fees tacked onto a particular invoice is required to be paid, when a member selects to pay an invoice. My stance is any invoice tagged to Fees GL account should be required to be paid in one lump sum, unless unit has been set up on a payment plan. Review Source Response from Pay HOA March 13, 2025 Thanks for the detailed review, Karhi! We're glad you've had a positive experience thus far and will ensure the feedback on outstanding invoices gets passed on to our product team. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.