# Page 3 | PayHOA Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is PayHOA the right HOA solution for you? Explore 574 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/146693/PayHOA/reviews

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PayHOA

4.7 (574)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated February 26th, 2026

# Page 3 - Reviews of PayHOA

## Showing most helpful reviews

Showing 51-75 of 574 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LH

Lisa H.  
HOA treasurer  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Pay Hoa simplifies and streamlines all HOA/Managment processes!"

March 19, 2025

5.0

I'm very thankful we are utilizing Pay Hoa, and thankful for their responsive staff. We've been using them for about a year now and are very happy.

Pros

Having everything in one place from financials and owner invoicing to calendars, management docs, tracked email, banking, transactions and more. Ease of use for owners, and transparency from and for the board. Ultimately this will make it easier for any new board member to transition onto the board. Support staff is fantastic and responsive. Bookkeeping and tax service is an excellent add on service which I can't speak highly enough about. Another timesaving free service is the bank lockbox which scans, reports and credits owners accounts if you use the Western Alliance bank. At the time of this writing, using this bank (specializing in collecting dues) also gives you a discount on your Pay Hoa subscription. The background of the \[sensitive content hidden\] puts Pay Hoa in the forefront of HOA management programs.

Cons

There are some clunky parts. Sometimes I have to wait a few minutes for a change I entered to show up even after the entry pops up as successful. I can only invoice owners, not outside entities I need to invoice. I also wish, within the program, there was a way our property manager could assign a staff member a specific request directly from the individual request.

Alternatives considered

[HOAWorks](https://www.capterra.com/p/10001487/HOAWorks/)[AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[DoorLoop](https://www.capterra.com/p/211768/DoorLoop/)[Easy HOA](https://www.capterra.com/p/237509/Easy-HOA/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)

Reason for choosing PayHOA

We found PH had more of the features we were looking for in this price range at the time we decided.

Review Source

Response from Pay HOA

March 20, 2025

Glad that you're seeing such great impact with the product, have had a positive experience with support and our service offerings as well. I'd love to get more context on the inability to invoice outside entities, as you should have the ability to do that via our vendors and payables functionality. Feel free to reach out to me at earl@payhoa.com and I can then get you connected with our support/product teams. Thanks again, Lisa. Earl Laing VP of Marketing | PayHOA

BD

Brian D.  
General Manager  
Consumer Services  
Used the software for: 2+ years

### "Ocean Way 2025"

March 7, 2025

5.0

It is an invaluable management tool to stay current with every aspect of our facility operations.

Pros

For a lot less money, PayHOA has many of the key features that a more expensive management software system provides.

Cons

When certain features are upgraded, I would like to see the learning videos updated as well.

Alternatives considered

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)

Reason for choosing PayHOA

In addition to the low cost, the staff person we worked with \[sensitive content hidden\] was very knowledgeable and willing to serve as our bookkeeper.

Review Source

Response from Pay HOA

March 10, 2025

Appreciate the review and rating, Brian! Great feedback on the learning videos.

JB

Jordan B.  
Cost Analyst  
Financial Services  
Used the software for: Less than 6 months

### "Simple & Clean, but training course SHOULD BE attended"

January 16, 2026

5.0

This is the first time I've worked with any kind of payment management software and it's been a really good time for me. PayHOA has set the bar pretty high for any and all subsequent experience I have with other companies.

Pros

The user interface is very clean and doesn't visually overload the user with multiple tabs and buttons visible in one space. The support team is dedicated and friendly when working with the board to resolve issues, and even found an issue I wasn't aware of while we were going through some questions I had.

Cons

While the interface is simple, it does mean there is a learning curve to finding out where all the buttons and features are. I didn't attend a training class since my schedule wouldn't allow it, but I'm sure the struggles I had at the beginning wouldn't have been a struggle if I was able to attend an initial training course. PayHOA does offer the training course, and I believe there isn't an additional charge for it, but like I said, I wasn't able to attend for my own reasons.

Alternatives considered

[HOA Start](https://www.capterra.com/p/215897/HOA-Start/)

Reason for choosing PayHOA

Better value for the expense and the amount of support available was better with PayHOA

Review Source

Response from Pay HOA

January 20, 2026

Thanks for sharing your experience. It means a lot to hear that PayHOA has been a great first experience with community management software, and that we've set a high bar for you. That's what we shoot for. You're right that attending a walkthrough can make the early days smoother. We often refer to these as demos during the trial process, but they're really personalized training sessions, one-on-one with a product expert, fully catered to your organization, and a great opportunity to ask questions. Feel free to reach out to our Success Team at support@payhoa.com. They can connect you with your Account Manager to get one of these sessions scheduled at your convenience. Or, if easier, reach out to me directly. Thanks again for choosing PayHOA. Earl Laing VP of Marketing | PayHOA earl@payhoa.com

RO

Rick O.  
President  
Hospitality  
Used the software for: 6-12 months

### "Tested many Condo management platforms... Always came back to PayHOA"

March 12, 2025

5.0

Customer service= A+ Functionality = A Tiered Pricing = A+ Overall, the experience has been tremendous. I tested several platforms before choosing PayHOA. It is meeting and exceeding my expectations with reporting and options to make the Treasurer job more manageable.

Pros

A one-stop shop for managing our condo community's financials. The ability to send invoices and receipts and the option to set up a website for our community to stay current with FL legislation for a self-managed condo community are crucial. The tiered pricing based on the number of units in the community is beneficial. The reporting will be a huge benefit (once I transition from Excel.) This builds a sustainable platform that can operate with little touch from Board to Board.

Cons

First, I'll state that the support function on PayHOA is TOP NOTCH before I share. There is a bit of a learning curve, so plan a quarter to learn before launching to the community. You are not losing anything by waiting. You are gaining trust and can answer a lot more questions.

Alternatives considered

[QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)

Reason for choosing PayHOA

The functionality of reporting, owner portals, future expansion add on by adding a website, ACH. The one I really like is the ability to send mass communication during an emergency.

Switched from

[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

Automation, ease of use, capability of communication and online database.

Review Source

Response from Pay HOA

March 14, 2025

Rick, thank you so much for the detailed review! We built PayHOA to be just what you described, "a one-stop shop" for community management (whether it be for condos, HOAs, or property management companies). We're glad you're seeing A+ impact with the platform. Should you ever need anything, don't hesitate to reach out! Earl Laing VP, Marketing | PayHOA

Bill V.  
Treasurer  
Real Estate  
Used the software for: 6-12 months

### "Easy to use complete HOA management software at a great price"

July 29, 2025

5.0

It's been great. The 30-day trial period allowed me to test the functionality and prove that it could meet all of our needs. It was so easy and intuitive to use that I was able to set everything up without needing to call support or even refer to any of the training materials.

Pros

It's a complete solution that allows us to easily manage all of the administration of our HOA. Everything from property and owner record management, dues collection via credit card, budgeting, financial reporting.

Cons

There is nothing I don't like about PayHOA at all. It's a perfect solution for our needs. If anything, it might be nice if there was an option to pay for a full year at a discounted rate, instead of paying a regular monthly fee.

Review Source

Response from Pay HOA

August 1, 2025

Thanks so much for the review, Bill! We're glad you're finding PayHOA to be a complete solution, as that is exactly what it is intended to be!

Robert H.  
Treasurer  
Accounting  
Used the software for: 6-12 months

### "Board of Director - Treasurer"

July 21, 2025

5.0

We love PayHOA we dumped our current provider but we still have someone to take care of the platform

Pros

We started using PayHOA about 6 months in production. What we have found is our cost of ownership is a lot lower than we anticipated. The payable module made is super easy to pay vendors and perform reimbursements for board members.

Cons

The only thing I wish the could do is compact some of the views. I understand they want it to look a certain way. Reconciling takes some time to get used to but it not a roadblock by anymeans

Alternatives considered

[Enumerate](https://www.capterra.com/p/38478/Enumerate/)

Reason for choosing PayHOA

Disliked the software. It wasn’t a self service design

Review Source

Response from Pay HOA

July 30, 2025

Robert, we're glad PayHOA is making self-management so easy for you and bringing down cost of ownership down. Both big wins. Side note, payables will only get better in the not too distant future!

GI

Gary I.  
Treasurer  
Facilities Services  
Used the software for: 1-2 years

### "A lifesaver"

June 15, 2025

5.0

Outstanding. PayHOA has been a lifesaver for me and our HOA. We had no management system prior to PayHOA. Start up was very straightforward and the on line help has been excellent. We've now had PayHOA for over 1 year and we remain extremely pleased. The system has done everything we wanted initially and has additional features that we didn't know we needed.

Pros

Pros Accounting system Seamless 1099's Email generation and tracking Instant messaging On line help - both AI and help staff

Cons

The only con has been an occassional incompatibilty issue with Firefox when generating consecutive emails. Not an issue if you use Chrome.

Alternatives considered

[Easy HOA](https://www.capterra.com/p/237509/Easy-HOA/)[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

Reason for choosing PayHOA

Value, ease of use, user base. The ease of filing 1099's made the difference between at least one other system.

Review Source

Response from Pay HOA

July 9, 2025

Thanks Gary, we're glad you're seeing such great success with PayHOA thus far and greatly appreciate you taking the time to leave us a review.

NC

Nina C.  
Treasurer  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Swan lake Homeowners Assoc."

October 29, 2025

5.0

Pretty good, as stated above staff is responsive good support. PayHoa has been a time saver and it makes managing finances easier.

Pros

Ease of use. Friendly and good support. Knowledgeable staff. PayHoa is easy to use a game changer for self managed HOAs. Homeowners like paying online.

Cons

Not sure yet, still working through some issues. Our bank was not able to transmit for a couple of weeks in August which caused our balances to not much.

Alternatives considered

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Reason for choosing PayHOA

PayHoa is more designed for the needs of an HOA

Switched from

[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)

Time to make the transition from desktop software to online

Review Source

Response from Pay HOA

October 30, 2025

Thanks so much, Nina. We really appreciate you taking the time to share this. It’s great to hear PayHOA has been a game changer for your board and homeowners. We're sorry to hear about the banking issues you experienced. Because each financial institution connects a little differently, occasional hiccups can happen depending on the bank, its Plaid connection status, etc. Regardless, our team is always here to help troubleshoot and get things working smoothly again. You can reach our support team anytime at support@payhoa.com. Thanks again for your feedback. It helps us keep improving the experience for all communities using PayHOA, and we’re grateful to have you as a customer.

SP

Steven P.  
HOA President  
Real Estate  
Used the software for: 2+ years

### "PayHOA user for 4 years"

March 24, 2025

4.0

It's been mainly positive. We struggle in a 55+ community with an average age of 75 with homeowners being computer literate. Although it seems straight-forward for most people, it is really still inaccessible for many.

Pros

The software centralizes all of our HOA documents, requests, and owner information and makes it easily available for homeowners to access. We mainly signed up for the autopay function for homeowners.

Cons

The price-creep of the auto-payments. It's getting up to the cost where we might have to look for other options. It's hard to convince the other board members that it's worth $2/payment to automate the reception of dues payments. As we have many people who don't use the internet, we still handle paper checks but the other board members see that as a "free" process. The second issue is with reporting. If anyone enters special characters in a request, it makes reporting basically usable.

Alternatives considered

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)

Reason for choosing PayHOA

We rated the various critical features and weighed the overall cost. At the time, the charge for auto-payments was free or significantly cheaper.

Review Source

Response from Pay HOA

March 25, 2025

Steven, thanks so much for having been a customer for four years. Appreciate the review!

AC

Angela C.  
Vice President of Operations  
Real Estate  
Used the software for: 2+ years

### "PayHOA Review "

March 4, 2025

5.0

I would say the experience has been pretty good and I usually have all my questions and concerns answered in a timely manner.

Pros

What I like most about PayHOA is that you can access the system at any time and manage all your HOA accounts. It's very user friendly and most homeowners are able to use it without issues.

Cons

I don't like that homeowners have to pay a processing fee to pay their bills online. The whole system for setting up payment is hard for homeowners to do too, especially because a lot of them are older and don't understand how to do it and it has a lot of steps.

Alternatives considered

[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)

Reason for choosing PayHOA

We found it to be the best system for our money.

Review Source

Response from Pay HOA

March 13, 2025

Glad you're seeing good value for your money, Angela. Appreciate the review!

VR

Verified Reviewer  
HOA Board  
Real Estate  
Used the software for: 6-12 months

### "Great product to manage our community HOA"

January 6, 2026

5.0

My overall experience with PayHOA is very good and I really encourage small community who wants to manage HOA themself to leverage it, it is pretty cheap compare to other software.

Pros

PayHOA is very easy to use, a simple UI with all the features, I like the group broadcast feature a lot, it makes the HOA board member life easier to send announcement to all the members without pasting all the emails. I also don't see any obvious bugs while I am using PayHOA, they have an integrated virtual bot can talk to support and find relevant information on how to use the product.

Cons

One thing I will say is maybe integrate with some private message function within the community itself also use more AI to power the analysis on the community.

Review Source

Response from Pay HOA

January 7, 2026

We appreciate you sharing your experience. It's great to hear that PayHOA is delivering a simple, bug-free experience for your community, and that the broadcast feature is saving you from having to copy-paste emails one by one. The feedback on private messaging is helpful, and we'll share that with our team. On the AI front, we couldn't agree more. We've already rolled out an AI-powered chatbot ("Penny") in our website builder to help homeowners, and there's a lot more coming. Think AI-powered transaction coding, bank reconciliation, budget building, data imports, an admin assistant, etc. We're going big here. Thanks for being part of the PayHOA community!

RM

Roy M.  
Director  
Real Estate  
Used the software for: 2+ years

### "The RIGHT solution for our Association"

March 6, 2025

5.0

We have been able to bring our community into the 21st Century by providing a cloud based product that saves time and money. PayHOA was the right tool at the right time, making the bookkeeping/accounting tasks more time effective and not sacrificing or efficiency. Processing and mailing invoices that took days and weeks for our volunteer staff to accomplish can be done by one person is less than an hour. Processes for collecting assessment and recording payments no longer require hours of checking and cross-checking.

Pros

It provides our self-managed association to transition from spread-sheets to a modern accounting system that gives us transparency to the our owner/members. We were able to provide individual account status before state law required it! We also take advantage of e-com and mail services to keep our member up-to-date on community events and meeting agendas and schedules

Cons

Accounts Payable module took a long time to develop and I was disappointed that it's pay-to-play.

Alternatives considered

[AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[ManageCasa](https://www.capterra.com/p/163877/ManageCasa/)

Reason for choosing PayHOA

Cost was primary factor, but other products were had too many other features focused on Property Management making them too complex

Review Source

Response from Pay HOA

March 10, 2025

Thanks for the review, Roy. Love the part about helping "bring your community into the 21st Century"!

YB

Yvette B.  
Manager  
Real Estate  
Used the software for: 6-12 months

### "Excellent System"

December 8, 2025

5.0

Overall, I'm very happy with this product. It's easy and the website has knowledgeable article to help you navigate the system for both the clients and the business owners.

Pros

I can do everything I need to do for my business in ONE website. The security is important to my customers and for my business so it helps to know that there are not bugs and issues that come across.

Cons

Printing out checks, It does not let you edit the check margins so it never prints out create and I have to edit myself in PDF form.

Review Source

Response from Pay HOA

December 10, 2025

Hi Yvette, Thanks so much for the kind words. We're thrilled to hear PayHOA is making your day-to-day easier and that the security and resources are hitting the mark for you and your clients. We appreciate the feedback on check printing and are always working to make things even smoother. If there's anything we can help with in the meantime, just let us know. Thanks for being part of the PayHOA community!

PW

Paul W.  
Retired  
Computer Software  
Used the software for: 2+ years

### "A great all in one HOA Management Solution."

March 6, 2025

4.0

The best we could find for our small, 43 property, HOA. It does what we want, but I'd love to see ease of use improved

Pros

All in one application saving us from spreadsheet hell.

Cons

You became very defensive when I previously said the appp was a little clunky, but it is. Lost of little things, here are a few: No spell checker on emails, no signature blocks on emails, Architectral Request (and other Requests for that matter) do not have majority approval. We use Vendors to maintain a list of Vendors our owners can contact for services' a simple comeent filed and report template to create an eay to view list of vendors would be great. Document folders would benefit from a description field.

Alternatives considered

[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

Reason for choosing PayHOA

Functionality match

Review Source

Response from Pay HOA

March 11, 2025

Paul, we're glad you're no longer in spreadsheet...you know what. Thanks for the detailed review. Appreciate you!

BS

Bob S.  
director  
Computer Software  
Used the software for: 6-12 months

### "All an HOA Needs for Powerful Software Support"

March 7, 2025

5.0

We switched from another more expensive HOA management program. PayHOA is so much more powerful and customizable. We love it!

Pros

PayHOA is very intuitive. Thus, the choices offered in any particular task are the ones most every users needs at that point. This helps make it not only very user friendly, but easy to learn. Customization is great. For example, we have added a number of steps to the violation enforcement process to ensure that our violation enforcement follows Florida statutes so we never miss a legal requirement and owners have no excuses.

Cons

The help menus are reasonably good, but there are some aspects that could use more explanation. For example, I know tags could be a powerful tool but I am struggling to use them to their maximum benefit.

Alternatives considered

[Opera 3](https://www.capterra.com/p/162632/Opera-3/)

Reason for choosing PayHOA

PayHOA seemed to be easier to use and had great violation management and customizability

Switched from

[ManageCasa](https://www.capterra.com/p/163877/ManageCasa/)

The file manage system mad no sense. We could not organize files in a typical manner. It was too hard to teach. Very difficult to customize

Review Source

Response from Pay HOA

March 10, 2025

Glad you're loving PayHOA, Bob! Appreciate the time you put into the review.

TC

Tim C.  
President  
Facilities Services  
Used the software for: 2+ years

### "PayHOA is great!"

March 19, 2025

5.0

I’ve used PayHOA for a 78 unit neighborhood and a 12 unit condo association. Performance has been flawless.

Pros

I have instant access to financial data. The association does not have an accountant so we are able to easily and accurately track income versus liabilities. The operating account and the reserve account are both synchronized and visible on one page. End-of-month reports are easily produced and board members have easy access.

Cons

Not much….a minor criticism is the change from personal contact to automated issue resolution.

Review Source

Response from Pay HOA

March 25, 2025

Tim, we appreciate the review. We're glad the performance has been "flawless" for you.

SA

Sarah A.  
Treasurer Volunteer  
Real Estate  
Used the software for: 1-2 years

### "PayHOA has it ALL!"

March 5, 2025

5.0

The best part of our decision to switch to PayHOA has been the amazing availability and support of the staff members. We have direct access to highly trained professionals that educate us on how the product works, ensure performance is up to par, and are amazing at helping resolve any hiccups that occur (which are typically due to my own error to begin with). My experience overall has been EXCELLENT!

Pros

I am most excited about having accounting software that integrates our other HOA needs, such as broadcasting, invoicing, violations, requests, etc. It is an awesome ONE STOP SHOP!

Cons

No cons, but a "wish list" item would be to have live reports. That way, you could just click on a figure that doesn't make sense and be taken right to its source. However, it is very easy to maneuver in the system and I do not feel burdened by navigating there manually.

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

I do not like using QB, I find it to be too complex and cumbersome. I get lost and confused in that software trying to do very simple tasks. Plus, it doesn't have all the other features like broadcasting or requests that we use in PayHOA.

Review Source

Response from Pay HOA

March 11, 2025

Sarah, thanks so much for the detailed review. We're glad you're seeing such great value. FYI - I've passed your "wish list" item off to the appropriate members of our team. Thanks again!

KZ

Kesha Z.  
VP POA  
Computer Software  
Used the software for: 6-12 months

### "Game changer."

October 8, 2025

5.0

Fantastic. Highly recommend. I like all the spreadsheets that you can create with it and really find the broadcast tool, especially text, helpful for scheduling a meeting.

Pros

Absolutely loving PAYHOA. We were in dire straits. No organization, no reserves, no way to issue violations and now we have secured payment from 210 residents out of 224. We got most of those payments in only about 2 months. I like the way that violations are handled the most.

Cons

The way you have to save a tenant as "other contact." Not a deal breaker but I'd like to track the tenant and have an option that they receive all the same communications of the \[sensitive content hidden\]

Review Source

Response from Pay HOA

October 9, 2025

Thanks so much for the awesome review, Kesha. We’re thrilled to hear how PayHOA helped your community get back on track and that you’re seeing such great results with collections. Love that you’re getting value out of the violations and broadcast tools too. We really appreciate your note about tenant tracking. That’s on our radar for future updates to make things even smoother. Thanks again for the recommendation and for being part of the PayHOA community!

AKS

Arun Kumar S.  
Community Association Manager  
Real Estate  
Used the software for: 2+ years

### "A Must-Have for HOA Management"

March 4, 2025

5.0

Overall experience has been fantastic - One of the biggest improvements since switching to PayHOA has been managing finances. The platform automates invoicing, tracks delinquent accounts, and makes online payments seamless for homeowners. It’s saved me hours of manual work, and my boards love how transparent the financial reports are.

Pros

As someone managing multiple HOAs, I was looking for a system that would simplify operations, improve communication, and help me stay organized. PayHOA has been a game-changer for my business, and I can confidently say it’s made my life—and my clients’ lives—so much easier.

Cons

I wouldn't say there is any downside.. but there can be some feature additions that can be added and I am sure PayHOA has it in their Roadmap, something like having an option to create and book amenities within the community.

Alternatives considered

[Vantaca](https://www.capterra.com/p/230892/Vantaca/)[HOA Express](https://www.capterra.com/p/161593/HOA-Express-HOA-Websites/)[HOA Messenger](https://www.capterra.com/p/10003004/HOA-Messenger/)

Reason for choosing PayHOA

Flexibility, Features, Ease of use, Price, Value for money

Review Source

Response from Pay HOA

March 13, 2025

"A must-have for HOA management" is what we love to hear. Glad you see the value from a multiple communities perspective. That will only continue with our new dashboarding functionality we're releasing in the near future. Very much appreciate the review!

RV

Rebecca V.  
Administrative Manager  
Accounting  
Used the software for: I used a free trial

### "Loving PayHOA program"

March 4, 2025

4.0

The support team has been wonderful and incredibly helpful in helping me get my Associations set up!

Pros

It's easy to navigate and follow. Finding customers, addresses, creating invoices, and taking payments; has all been very streamlined for my Associations and easy to figure out and learn.

Cons

The bill pay - printing your checks, however, still learning the program so I may not have all of that figured out yet!

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Quickbooks online was difficult to navigate - had a bunch of areas that did not pertain to an HOA, so it was clustered, not easy to use and keep books organized!

Review Source

Response from Pay HOA

March 13, 2025

Thanks for the review, Rebecca. Glad you've found it easy to use and realized such great value with support.

HB

Hilary B.  
Association Director  
Real Estate  
Used the software for: 2+ years

### "PayHOA Makes Communication and Billing a Breeze"

March 4, 2025

4.0

PayHOA brought us from the dark ages of an antiquated and very limited database to a browser-based management and communications tool.

Pros

PayHOA is a great way to store information about each unit and disseminate it to my entire association. PayHOA allows us to quickly and easily process our billing, complete mass mailings, and print out member statements.

Cons

Parts of the platform are changed and updated without notifying customers, which negatively affects the user experience.

Review Source

Response from Pay HOA

March 13, 2025

"Brought us from the dark ages" is high praise. Appreciate the review Hilary!

JM

James M.  
Controller  
Real Estate  
Used the software for: 1-2 years

### "Best database for HOA management"

March 4, 2025

5.0

Excellent. We spent many hours searching for and testing software that could be a database for our HOA. PayHOA matched our feature list we were seeking without being overburdensome with unnecessary complexity. The learning curve was easy and we are still glad we made the decision to choose PayHOA over other software. We are about 2 years in.

Pros

It's fast. Logging in is fast, navigating between pages is fast, searching is fast, etc. There are many features we like too - texting, email, surveys, tags, violations, and pictures. We imported over 500 properties and the system grabbed Google Maps street view pictures of the houses automatically.

Cons

If you allow the homeowners to login to their account, there is no way to turn off the ability for them to see their violations. We have reasons we would want to keep that internal only.

Alternatives considered

[Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/)[eUnify](https://www.capterra.com/p/137049/eUnify/)[Easy HOA](https://www.capterra.com/p/237509/Easy-HOA/)[Enumerate](https://www.capterra.com/p/38478/Enumerate/)

Reason for choosing PayHOA

They had the features we wanted without being overly complex. It's simple to use, fast, and affordable.

Review Source

Response from Pay HOA

March 13, 2025

Thanks for the detailed review, James. Very much appreciate it.

DS

David S.  
Treasurer  
Accounting  
Used the software for: 1-2 years

### "Is it worth it for a couple of advantages versus all the downsides"

March 4, 2025

2.0

Poor to awful. The advantages of a unit based accounting system dose not offset the disadvantages.

Pros

Unit based customer/homeowner creates continuity for income base. Units stay the same even when homeowner changes.

Cons

Many things 1) No plug in to quickbooks. PayHOA is a good tool for receivables but after that it's a toy. 2) Inability to edit templates easily. The wording on reminders is atrocious and just aggravates homeowners. 3) The additional charge for direct electronic payments. This was a complete surprise and we would not have bought into this product if it had been declared up front. 1.5% per transaction is excessive and unacceptable. 4) Very poor support. Can't speak to anyone and they hide behind email support

Review Source

Response from Pay HOA

March 5, 2025

Hi David, I'm sorry to hear that PayHOA has not been meeting your expectations. I would love to jump on a call to learn more, so that we can continue to improve the platform. I did also want to point out that you can schedule 1-on-1 screen share meetings with our support team anytime. Just click on the "help" icon in the bottom left corner, and scroll down to "schedule 1-on-1 meeting". These are completely free and can be scheduled at your convenience. I also wanted to make sure that you were aware the ACH transaction rate is a flat fee of $1.95 and is not percentage based. The credit card fee is 3.25% + 50 cents, because the card brands charge a percentage for those payments. Please feel free to reach out directly to mike@payhoa.com. I'd really appreciate the opportunity to learn more about your experience and what we can improve. Best, Mike Bollinger CEO | PayHOA

PS

Payrona S.  
VP of Finance  
Real Estate  
Used the software for: 6-12 months

### "New users, but great experience"

December 15, 2025

5.0

Lots of features to learn, however easy to navigate once you get the hang of it. The YouTube videos they provide on their channel are very helpful.

Pros

I love how everything is automated. The reporting feature has been beneficial for submitting quick monthly data. We also love how each unit keeps historical data intact for our office to fall back on if necessary.

Cons

So far we just aren’t fans of the scrolling feature on the budget dashboard. There are too many scroll bars to keep up with.

Review Source

GG

Gary G.  
President of HOA  
Civic & Social Organization  
Used the software for: Less than 6 months

### "Frustrated for quite a while, but \[sensitive content hidden\], head of Customer Support, saved the day"

September 25, 2025

4.0

Very rough to start because I could not find training resources. Only after several of our units did not receive dues invoices did I discover by accident that invoicing templates might have expiration dates. An electronic alert would be helpful for such situations. Also, for some reason, expense transactions stopped being listed in transactions although income transactions still were listed. Only after the session with \[sensitive content hidden\] were these items straightened out.

Pros

The live session I had with \[sensitive content hidden\], the head of Customer Support, answered nearly all the questions I had. Before speaking with her, I was ready to recommend our association abandon PayHOA.

Cons

I did not set up PayHOA for our condo association but rather inherited it. The individual that set it up was not available to assist me in learning the system. The only resource I had to learn was a 3 year old intro video that helped a bit but did not provide the detail needed. Until talking with \[sensitive content hidden\], I was not aware of the library of videos available on Youtube. I had done a Google search prior to speaking with \[sensitive content hidden\] but had only found two short videos.

Review Source

Response from Pay HOA

September 29, 2025

Thanks so much for the honest review Gary. Your experience is exactly why we've recently put a greater emphasis on bringing video resources to the forefront for our customers. We're glad you've found those helpful and expect many others to as well. And you're absolutely right, our CS team (and leadership) is the best! Thanks again.

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