# Page 5 | PayHOA Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is PayHOA the right HOA solution for you? Explore 574 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/146693/PayHOA/reviews

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PayHOA

4.7 (574)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated February 26th, 2026

# Page 5 - Reviews of PayHOA

## Showing most helpful reviews

Showing 101-125 of 574 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

PY

Patricia Y.  
Treasurer  
Non-Profit Organization Management  
Used the software for: 2+ years

### "PayHOA is Awesome"

March 20, 2025

5.0

It's been positive overall. For the most part it is straight forward to use.

Pros

I am the Treasurer. So from that perspective, I am very pleased with how PayHOA handles our finances. I especially like that when PayHOA deposits credit card payments, I can click on the deposit and see exactly all of the items that comprise that deposit including lot numbers. Very helpful when trying to track dues payments. Appreciate the documents section where I can upload our bank and financial statements for residents to view at their leisure. Great tool to assist with transparency. Love that I can email our dues invoices with very little effort.

Cons

I would like to see a tutorial because I'm certain we are missing a lot that PayHOA can do for us.

Review Source

Response from Pay HOA

March 25, 2025

Thanks for the review, Patricia. You should check out our Knowledge Base for tutorials: https://intercom.help/payhoa/en/. Our support team can also definitely help with any questions you might have (support@payhoa.com). Don't hesitate to reach out. Thanks again, -Earl Laing, VP of Marketing | PayHOA

ST

Steve T.  
Treasurer  
Real Estate  
Used the software for: 2+ years

### "Feedback on Using PayHOA"

March 4, 2025

5.0

Excellent. Our HOA adapted easily to the format and we use it for everything - financials, assessments, payables, document repository, communications, etc.

Pros

Ease of use; high level of support; easy access to information.

Cons

I would love to see an easy integration to pay taxes. HOA taxes are not that difficult (especially without amenities) and it would seem an easy interface to a specifically designed section for HOA taxes.

Reason for choosing PayHOA

It met all of our needs for communication, financials, document repository, payments.

Review Source

Response from Pay HOA

March 13, 2025

Thanks, Steve. Glad you're finding the ease of use and support beneficial for your HOA!

SA

Steven A.  
Managing Director  
Financial Services  
Used the software for: 2+ years

### "PayHOA is a godsend product for self managing HOAs"

March 4, 2025

5.0

Customer service is always there to answer questions. As long as the price continues to remain relatively the same, we do not plan on leaving.

Pros

PayHOA offers an easy to use, elegant design for the end user (Members), and a comprehensive suite of products to help HOA Self Manage. Ever since coming to PayHOA our day to day operations has gotten so clean and effecient. Gone are the days of chasing a third-party inefficient and outdated manager around.

Cons

Transition over takes dedication to get things cleaned up, and a deep understanding of how the end user will receive the software change.

Review Source

Response from Pay HOA

March 13, 2025

Appreciate the review, Steven. Glad it has been a "godsend" for you and your HOA!

DR

David R.  
HOA President  
Real Estate  
Used the software for: 6-12 months

### "PayHOA Works for Me"

March 4, 2025

5.0

I became a user as the President of the HOA and have found it is very robust and capable of doing things that we are not doing. I have not had to contact support but I am told that it is available and at no additional cost. This is another plus.

Pros

Pay HOA is simple to use, no training required, and it does everything an HOA could possibly need.

Cons

I have not used other HOA management tools, so I do not have anything to compare it to, but I did not find any serious short comings or flaws within the application.

Review Source

Response from Pay HOA

March 13, 2025

"Does everything an HOA could possibly need" may be a stretch...but our aim is to get as close to that as possible. Thank you for the review, David!

SC

Sandy C.  
Sales consultant  
Management Consulting  
Used the software for: 2+ years

### "Thrilled to be using PayHOA"

March 4, 2025

5.0

The system is straight forward, the company is very supportive and we were able to reduce our HOA fees which had been going up each year with the management company we were using. The communication program they provide is outstanding and we are actually doing more outreach to our neighbors than before. The entire neighborhood has been very happy with the new system and the flexibility it provides on how to pay your monthly dues. Some members chose to pay monthly while some quarterly, bi-annually and some once a year. The flexibility is fantastic.

Pros

PayHOA is very easy to use and intuitive. They have done a great job on simplifying everything you need to enable you to leave a management company and do it yourself.

Cons

I honestly can’t say that we have found anything yet we haven’t liked about the system. The first year on it we were a little lost when it came to doing our taxes for the first time without our previous management company but once we figured that out we were solid with PayHOA.

Review Source

Response from Pay HOA

March 13, 2025

Sandy, very much appreciate the detailed review and kind words. Thrilled you've had such a positive experience.

JH

Jackie H.  
Treasurer  
Accounting  
Used the software for: 1-2 years

### "POA treasurer"

March 5, 2025

5.0

Very positive. I don’t know how we managed without it. Now to get AC on board!!

Pros

As the POA treasurer PayHOA has saved me an enormous amount of time just with the billing! And there is so much more to the program! Sending 1099s was a breeze! I love having the residents list at my fingertips and all the wonderful report options!

Cons

Still having trouble sending late fees automatically. I am having to do manually. When resending email i voices it would be easier if there was an option for only those past due to click on rather than scrolling through the entire list to check the ones to send invoices to. Maybe I am missing something to make it easier.

Review Source

Response from Pay HOA

March 13, 2025

Jackie, we love to see those time savings. I'll pass your feedback on late fees to the appropriate party on our end. Very much appreciate the review!

DB

Drew B.  
Property Consultant  
Real Estate  
Used the software for: 6-12 months

### "PayHOA - Brings All The Pieces Together"

March 14, 2025

5.0

PayHOA has allowed us to finally bring all of the pieces of running our community together. Banking, budgeting, receivables, payables, communication, and member info all live and interact in the same space. Costumer support is prompt and thorough when needed.

Pros

For us, PayHOA perfectly fills the gap between being a self managed community while also being able to offer the technology and features sometimes only associated with externally managed communities. It's easy to use and understand, and the customer support is second to none.

Cons

There are a few nuances that could allow for more personalization and customization in budgeting and billing, but not enough to be a deal breaker.

Alternatives considered

[FRONTSTEPS](https://www.capterra.com/p/164415/FrontSteps/)[WildApricot](https://www.capterra.com/p/76116/WildApricot/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)

Reason for choosing PayHOA

PayHOA offered the most comprehensive and intuitive package of products at a very reasonable price point.

Review Source

VR

Verified Reviewer  
Retired Pharmacist  
Pharmaceuticals  
Used the software for: 1-2 years

### "Hidden Hamlets"

March 19, 2025

5.0

It has been a very good experience since we came from a simple Excel version of keeping track of payments, etc. The efficiency of the system far outweighs the cost.

Pros

Easy to use with very few problems. We at the Hidden Hamlets in Huntington like the fact it sends invoices and in general keeps track of finances for our 33 residents.

Cons

It is hard to figure out what you owe and when you owe it.

Review Source

Response from Pay HOA

April 3, 2025

Appreciate the review!

GK

Greg K.  
Volunteer Treasurer for HOA  
Non-Profit Organization Management  
Used the software for: 2+ years

### "PayHOA is the complete solution for managing your HOA!"

March 16, 2025

5.0

Amazing. I honestly could not imagine how terrible this volunteer treasurer position would be w/o PayHOA. Their support team has also been great to work with, the almost always reply within 24 hours--sometimes sooner.

Pros

We have 200 homes in our HOA, and I've used PayHOA for the past 3 years as the volunteer treasurer. The web site is very complete, intuitive to use, and responsive. Everything from invoicing, budgeting, reporting, transaction tracking (including support for split transactions) to communications with owners, it's all very well done.

Cons

There are a few small annoyances when using the web site, notably in the transaction approval screen--sometimes a transaction will be marked as "Reviewed" before I'm done tweaking it. Then I have to go find the transaction in the "All Transactions" tab. Another minor annoyance is they could do a better job providing hyperlinks in their UI--for example, on the Dashboard under Recent Payments, they show the Lot #, amount paid, etc. and it would be nice if the Lot # was a hyperlink to details for that lot.

Review Source

Response from Pay HOA

March 19, 2025

We appreciate the uber detailed review Greg, thank you! We're glad to hear the product is making your life as treasurer for your HOA so much easier, as that is our primary goal. I passed off the feedback on the annoyances you listed to our product team. Thanks again, -Earl Laing VP of Marketing, PayHOA

WL

Wendy L.  
President of HOA  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Perfect System for Our HOA"

March 20, 2025

5.0

We are very happy with the system and the support team. It has made administering our HOA much easier.

Pros

\* Easy to set up \* Quick & simple to invoice owners and track accounts receivable \* Love the ability to prepare 1099s for vendors \* Terrific support staff \* Cost effective

Cons

The system only allows one primary property contact. To include all owners on invoices & other communications the names must be listed as \[sensitive content hidden\] & \[sensitive content hidden\]. This does not work well when the owners have different names.

Switched from

[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)

QuickBooks is not designed for HOAs. It does a poor job of track property transactions.

Review Source

Response from Pay HOA

March 25, 2025

Thanks, Wendy, we appreciate the review. We're glad you've had a great experience with both the system and support.

JLD

Jay Lee D.  
Activity Director  
Civic & Social Organization  
Used the software for: Less than 6 months

### "New to Pay HOA"

March 7, 2026

4.0

I’m impressed. The financial aspect and having the calendar and possibly a news letter capability will improve communication

Pros

I feel the most important part of PayHOA so far has been the ease of paying the HOA dues online. Residents are happy with that.

Cons

No cons yet as we are not fully functional yet. I hear we will be able to perform our activities financials, but not quite yet.

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Difficulty with reports needed with an outdated bookkeeping system. Ability to do online payments.

Review Source

Response from Pay HOA

March 11, 2026

Hi Jay, Thanks for the review. It's great to hear residents are already happy with the online payment experience. That's one of the things we hear most, and it never gets old. You're still early in the process, and there's a lot more to explore when you're ready. Our Knowledge Base (intercom.help/payhoa) is a great place to dig into features (both old and new) at your own pace. And if you ever have questions along the way, our support team (support@payhoa.com) is always happy to help. Appreciate you being part of the PayHOA community.

TQ

Tim Q.  
Treasurer  
Non-Profit Organization Management  
Used the software for: 2+ years

### "PAYHOA is a great tool for your HOA!"

March 4, 2025

5.0

Excellent and all at a reasonable cost. The program enables our HOA to keep records from year to year which are easy to access.

Pros

The program is easy to use and has become the central warehouse for everything to do with our HOA. We use it for accounting, monthly dues collection and are able to even communicate regularly with all owners. Owners are able to communicate with the whole board at once using the system. A great tool!

Cons

Very happy with the program. The program even has reporting features!

Review Source

Response from Pay HOA

March 13, 2025

Tim, thanks for the review. We appreciate it and are glad you would describe you experience as "excellent and all at a resaonable cost." That is something we strive for!

AC

Amanda C.  
Community Association Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Excellent Software!!"

March 12, 2025

5.0

This software has made it so much easier to manage my properties. It is simple to set up, has excellent customer service, and is extremely reasonably priced. I love that I can tailor each dashboard to meet the needs of each specific community. I am very satisfied with the software.

Pros

Very user-friendly, easy to navigate, comprehensive panel of features, excellent pricing

Cons

There have been a few tech glitches here and there.

Alternatives considered

[AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Vantaca](https://www.capterra.com/p/230892/Vantaca/)[DoorLoop](https://www.capterra.com/p/211768/DoorLoop/)

Reason for choosing PayHOA

Simple design, pricing according to property size, most features that are important to my associations

Review Source

Response from Pay HOA

March 13, 2025

Amanda, we're glad PayHOA has made it so much easier to manage your properties. Appreciate the review!

AA

Anthony A.  
Treasurer  
Real Estate  
Used the software for: 6-12 months

### "PayHOA is a great platform for the DIY HOA!"

September 17, 2025

5.0

I've found PayHOA to be a 1000% improvement over the managed services company we were previously using. The ability to directly access our homeowners has saved a lot of headaches for us and the people of our neighborhood. Of course, the fact that the entire HOA board is now able to access every detail about our HOA (e.g. vendor information, budget details) with only a few clicks has greatly improved our ability to service our homeowners!

Pros

PayHOA gives me direct insight into our homeowner requests, payment status, and covenant violations. The platform also gives access to a variety of communication methods to reach out to a single homeowner or the whole neighborhood (e.g. phone, email, post).

Cons

The bank account integration required engaging customer support to get going. They were pretty easy to reach out to (via a chat interface directly within the product), and after a week they had their software updated to connect to our bank successfully!

Review Source

Response from Pay HOA

September 22, 2025

Thanks so much for the fantastic review, Anthony. You're describing empowered association self-management at its best! We're happy to have you as a PayHOA customer.

RW

Rob W.  
President  
Real Estate  
Used the software for: 1-2 years

### "Best Application to Manage Your HOA"

June 26, 2025

5.0

I have had a great experience from the beginning of my trial period. Every team member that I've worked with, starting with Mike, has been positive and given me confidence that PayHOA is the right software to run a HOA management company through.

Pros

It's a hard choice between the support team and the product itself, esp. since they added the payables module! Their team is phenomenal to work with - 5 stars from every interaction I've had with them.

Cons

Some of the functionality of the financial/accounting modules are quirky and you need to take time to understand the timing of the account start dates vs. the transaction dates.

Review Source

Response from Pay HOA

June 27, 2025

Rob, we very much appreciate the review and you being a customer. We're continuing to work on enhancing the accounting module, which you should see improvements on soon. Thanks again!

DY

Diana Y.  
Treasurer  
Accounting  
Used the software for: 1-2 years

### "Check out PAYHOA and the benefits it brings to your HOA!"

March 5, 2025

5.0

Overall, the experience has been terrific! I highly recommend this app for any HOA.

Pros

I really appreciate the fact that I can ask a question of the ChatBot and get a quick. reliable response - and if I need additional assistance, I can get it!

Cons

Sometimes I need an immediate response from a human but that's not always available! Perhaps additional CSreps are needed?

Review Source

Response from Pay HOA

March 11, 2025

Thanks for the review, Diana! FYI - We are actively working on expanding our CS team.

JT

Jamie T.  
Property management  
Real Estate  
Used the software for: Less than 6 months

### "Exceptional Service and Seamless HOA Management"

November 24, 2025

5.0

The software is intuitive and easy to navigate, which makes handling payments and communication seamless for both board members and residents. Their customer service team is exceptional—responsive, knowledgeable, and always willing to go the extra mile to help. It’s rare to find a company that combines great technology with such attentive support. Highly recommended for any HOA looking for a reliable and user-friendly management solution.

Pros

Pay HOA has been an outstanding platform for managing our homeowner association needs. Their customer service team is exceptional—responsive, knowledgeable, and always willing to go the extra mile to help.

Cons

Pricing may be too high for smaller communities or those on a limited budget, especially as many features may be unnecessary for simple needs

Review Source

Response from Pay HOA

November 25, 2025

Hi Jamie, Thank you for the kind words and the fantastic review! We're thrilled our platform and customer service team have made managing your association seamless. That's exactly what we're here for. We hear you on the pricing concern for smaller communities. The good news is our pricing is scalable based on the number of units, so smaller communities pay less. We've designed our tiers to make sure you're only paying for what you need. Thanks again for choosing PayHOA. We're proud to be your partner in community management! -Earl Laing VP of Marketing, PayHOA

AH

Andrea H.  
HOA Board President  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "HOA Board President"

March 7, 2025

4.0

Overall I have been pleased with PayHOA. The staff have been willing to make everything work for us and provided initally training. Even when I made a big mistake in setting up our bank account by using the wrong account number, they were able to fix it for me. I like having everything for the HOA in one package deal for online use and not having to pay management fees to a management company that hardly did anything for us. I can easily manage our HOA from home with minimal time commitment. Sending out automated bills was amazing! We received half the payments on 1.1.25, which was the same day the annual bills were automatically sent out. We were able to collect from all but 4 homeowners before any late fees were assessed. It usually takes us several months to collect from everyone. All, in all, I would recommend PayHOA.

Pros

Great customer service when you can get a hold of them. But they are not always there 24/7 ready to take your call or receive your email. I do like having a system that the entire HOA can have access to, make online payments, receive notifications and bills, and also where we can post important documents like CC&Rs, and homeowners can make Architectural Requests--all online in one place. That is fantastic. It's a website and an accounting system all in one.

Cons

The system is quirky and does not always update automatically with journal entries, etc. Sometimes I have to wait a day for it to update and refresh. Also, I am an accountant, and this system is set up for non-accountants, so sometimes I find it harder to navigate through their system because I am looking for more traditional accounting terms. This is probably a benefit for non-accountants, but frustrating for me at times. I just want to find Accounts Payable, Accounts Receivable, etc. rather than Payments (incoming or outgoing?), Invoices (to homeowners or from vendors?), or Transactions.

Review Source

Response from Pay HOA

March 10, 2025

Andrea, we appreciate the time you put into this detailed review and are glad you're realizing such great value from the product! We'll continue to work hard to address things like the quirks you mentioned.

LZ

Lauren Z.  
President  
Executive Office  
Used the software for: 2+ years

### "Great platform for self-managed HOAs"

March 14, 2025

5.0

Overall, my experience with PayHOA has been positive. It’s a solid platform that makes managing our HOA much easier, especially when it comes to financials, dues collection, and communication with homeowners. I appreciate how user-friendly the interface is, and features like automated invoicing, document storage, and maintenance tracking help keep everything organized. That said, there are some drawbacks. I wish there were more customization options, particularly for invoices and reports. The transaction fees for online payments can also be frustrating for homeowners. I’d love to see a dedicated mobile app for easier access on the go.

Pros

The dashboard is intuitive, making it easy to manage finances, communicate with homeowners, and track maintenance requests.

Cons

Homeowners are charged fees for online payments, which is frustrating for residents.

Review Source

Response from Pay HOA

May 19, 2025

Lauren, Thank you for sharing your feedback! We're thrilled to hear that PayHOA has made managing your HOA easier, especially with features like automated invoicing, document storage, and maintenance tracking. We also appreciate your thoughts on customization and the mobile app – these are areas we're continually working to improve, and your input is invaluable. Thanks again for choosing PayHOA!

SB

Sandra B.  
Executive assistant  
Real Estate  
Used the software for: I used a free trial

### "Overall review of portal"

March 4, 2025

5.0

\[sensitive content hidden\] is the best. Very helpful and easy to schedule a time to talk and walks me through my thoughts and needs on the portal.

Pros

I love the format of the portal and the ease of the features.

Cons

I wished that some of the tools would automatically email out to the residents when something is added. For example if I create an event on the message board, I wished the link would ask if I wanted the notification to be emailed out. Some way for the residents to know something new has been added to the portal.

Alternatives considered

[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/)

Reason for choosing PayHOA

I loved the features of the online portal.

Review Source

Response from Pay HOA

March 13, 2025

Thanks for the review, Sandra! Glad you're finding the product easy to use.

VL

Vicki L.  
Owner - Sr Accountant  
Accounting  
Used the software for: Less than 6 months

### "Accountant/Business owner"

April 6, 2025

4.0

easy to navigate, easy to learn, owners' response to software has been positive.

Pros

The owner's portal, document upload and sharing, auto late fees and easy bank reconciliations

Cons

This is an issue with just about all hoa software but I would like the ability to hav a balance sheet with multiple columns showing Operating and Reserve side by side along with total column. As it is now, I download BS and do this extra step in a spreadsheet. Quick menu item link to "chart of accounts"

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

cost of software and having an owner portal plus necessary docs for FL Statues are not available with QBO

Review Source

Response from Pay HOA

April 8, 2025

Appreciate the review, Vicki!

RS

Rich S.  
President  
Computer & Network Security  
Used the software for: 6-12 months

### "Love PayHOA!"

April 1, 2025

5.0

It has been great from the very beginning. They offered us a trial which allowed us to use the system in parallel with our existing platform that made the migration very easy. Support is very responsive, a pleasure to work with, and they make you fell like you are part of the family.

Pros

Ease of use and fantastic support. The Payables module is a real time saver and the reporting is easy to customize and run. We have received positive feedback from our homeowners on the ease of use and they love how easy it is to communicate with the Board.

Cons

Can't think of anything, migration and the support from PayHOA has been excellent.

Review Source

Response from Pay HOA

April 3, 2025

Rich, very much appreciate the review (and Case Study)! We're glad you're realizing such great value from the PayHOA platform and tremendously value your partnership. Never hesitate to keep providing us with your amazing feedback and insights. Thanks again, -Earl Laing, VP of Marketing | PayHOA

CB

Christine B.  
Partner, HOA President  
Real Estate  
Used the software for: 2+ years

### "PayHOA, a great fit for boutique associations!"

March 4, 2025

4.0

The price and features are a good match for our boutique, self-managed HOA. We enjoy having it as an important part of our association. It lends credibility with professional, transparent, third party accounting records.

Pros

Ease of organization and expense tracking, along with vendor pay, are great reasons to use PayHOA. The features free up time and resources with quick and easy implementation.

Cons

Generally speaking, we are very pleased with the properties of the online portal. It is a very good all around product, where increased customer support, would make it a great product.

Alternatives considered

[AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[DoorLoop](https://www.capterra.com/p/211768/DoorLoop/)[Condo Control](https://www.capterra.com/p/143800/Condo-Control/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)

Reason for choosing PayHOA

Price and features were the driving force in selecting the right HOA software for our community.

Review Source

Response from Pay HOA

March 13, 2025

Thanks for the detailed review, Christine!

CS

Christine S.  
Board member  
Real Estate  
Used the software for: 2+ years

### "Seamless HOA management "

November 6, 2024

5.0

We went self managed 4 years ago and never looked back. PayHOA made this incredibly easy. We chose to input the owner information ourselves as part of the learning process and to fact check the information that was handed off by our previous management company. The PayHOA team is responsive and helpful.

Pros

The ease of use for board members (or managers) as well as owners.

Cons

That's tough because it is a great SAAS. However, I do not like that I cannot void a transaction. I prefer voiding a transaction as opposed to deleting it to maintain history. This might have changed as the PayHOA team is very receptive to suggestions.

Alternatives considered

[AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)

Reason for choosing PayHOA

simplicity, we do not have rental property, we only considered AppFolio because it was already being used by our previous management company

Review Source

LT

Lauren T.  
Treasurer Accountant  
Real Estate  
Used the software for: 1-2 years

### "Excellent Customer Service and Easy to Use!"

March 5, 2025

5.0

Overall I am very happy with PayHOA and their support staff and would recommend them to other communities.

Pros

PayHOA is very user friendly and intuitive to use. But best of all is their customer service. I couldn’t be happier with the help their team provides.

Cons

I wish making payment plans and writing off bad debt was easier to do with more customization. I also would like to be able to group invoices by owner instead of individual units.

Alternatives considered

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Reason for choosing PayHOA

Customer service and ease of use for the user.

Review Source

Response from Pay HOA

March 13, 2025

Lauren, ease of use and customer service are two of our core tenants as a company. Glad you're seeing great value there! Appreciate the review.

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