# Page 5 | PayHOA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is PayHOA the right HOA solution for you? Explore 586 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146693/PayHOA/reviews --- PayHOA 4.7 (586) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 26th, 2026 # Page 5 - Reviews of PayHOA ## Showing most helpful reviews Showing 101-125 of 586 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KO Kisha O. Property Manager for HOA Community Real Estate Used the software for: Less than 6 months ### "Great HOA Management software." March 23, 2025 4.0 My overall experience has been very good. Pros I love that the site is a one stop shop. Resident profiles, accounting, invoicing, and resident communication is all done from one place. Cons At times, I had trouble figuring out how to do something, but thankfully, my rep sent me a link to FAQ's and I was able to navigate the site well. Alternatives considered [ONEsite](https://www.capterra.com/p/225682/ONEsite/)[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing PayHOA It was specifically designed for an HOA. The others are for multi-family apartment complexes. Review Source Response from Pay HOA March 25, 2025 Appreciate the review, Kisha! CK Caroline K. Office Manger Non-Profit Organization Management Used the software for: Less than 6 months ### "Great HOA Platform" March 19, 2025 5.0 Since we are extremely new with this platform, I am still in a learning process. Once I am more comfortable with it, I'm sure it will be seamless. Pros I like the convenient on-line answers to all of my questions Cons Nothing. I'm still in the learning process so I am exploring all of the different items that Pay HOA has to offer. Review Source Response from Pay HOA March 20, 2025 Caroline, thanks for the review! JW Jeff W. HOA president Consumer Services Used the software for: 1-2 years ### "Pay HOA -Awesome" January 26, 2026 5.0 Very good overall product Great support when needed Very user-friendly once you learn all the ins and outs. Pros Customer support is awesome!! Whenever you have a problem, there was always someone there whether it’s through a chat box or a simple phone call. Someone is always there to help. Cons Navigating thru the program as a first time user. Once you go through the initial process of adding all the information that is needed it is a very user-friendly program. Review Source Response from Pay HOA February 4, 2026 We appreciate the review, Jeff. We're glad the support team has been there for you, whether through chat or a quick phone call. That's exactly what we aim for. We hear you on the initial setup. There's a bit of a learning curve when adding all your community's information upfront, but once that's done, things get much smoother. As you know if you ever need a hand navigating anything, our team is always happy to help. And "PayHOA - Awesome"? We might just have to steal that for marketing purposes... Thanks for being part of the PayHOA community! JT Jamie T. Property management Real Estate Used the software for: Less than 6 months ### "Exceptional Service and Seamless HOA Management" November 24, 2025 5.0 The software is intuitive and easy to navigate, which makes handling payments and communication seamless for both board members and residents. Their customer service team is exceptional—responsive, knowledgeable, and always willing to go the extra mile to help. It’s rare to find a company that combines great technology with such attentive support. Highly recommended for any HOA looking for a reliable and user-friendly management solution. Pros Pay HOA has been an outstanding platform for managing our homeowner association needs. Their customer service team is exceptional—responsive, knowledgeable, and always willing to go the extra mile to help. Cons Pricing may be too high for smaller communities or those on a limited budget, especially as many features may be unnecessary for simple needs Review Source Response from Pay HOA November 25, 2025 Hi Jamie, Thank you for the kind words and the fantastic review! We're thrilled our platform and customer service team have made managing your association seamless. That's exactly what we're here for. We hear you on the pricing concern for smaller communities. The good news is our pricing is scalable based on the number of units, so smaller communities pay less. We've designed our tiers to make sure you're only paying for what you need. Thanks again for choosing PayHOA. We're proud to be your partner in community management! -Earl Laing VP of Marketing, PayHOA PK Phil K. Maintenance Manager Non-Profit Organization Management Used the software for: 2+ years ### "PayHOA- A great tool for our HOA management needs" March 19, 2025 5.0 has been the perfect fit to assist our rotating HOA Board in managing our small neighborhood activites. As the Board positions are on a volunteer basis, simplifying the required tasks is always greatly appreciated. The PayHOA staff has always been very supportive in addressing any of our concerns or training needs. Additionally, they have been very open to hearing and considering any of our suggested improvements. Pros Many of the modules have improved the efficiency of the Boards activities, but here are a few to highlight: -The Budget module is easy to use and allows for great continuity from one Board group to the next. -The Request module simplifies communication and followup between residents and the Board. -The Broadcast module has eliminated the need to keep a seperate email list or forwarder to ensure all residents are included on Board communication. -The Documents module has eliminated the need for a redundant application such as Dropbox. -The Invoicing module has greatly simplified the Treasurer's tedious task of notifying and following up with residents on Dues payments. Cons The Broadcast module only allows for the Board to communicate out to the residents. There is no feature that allows a resident to communicate to all other residents. Alternatives considered [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing PayHOA Best fit for our small HOA (36 homes) vs the other applications that seemed to be designed more for Property Management activities. Review Source Response from Pay HOA April 2, 2025 Phil, thank you so much for the review. We're so glad that you've had such a positive experience with the platform. PayHOA was designed to be a all-in-one platform for HOA management, so we're glad you are realizing such great value from multiple modules. AG Ayesha G. Treasurer Management Consulting Used the software for: 2+ years ### "We Love PayHOA" March 4, 2025 5.0 We have had a great experience with using it for the last three years, I would def recommend it to other small self managed communities. Pros The ability to manage communicate with our homeowners and to be able to track when messages are delivered and opened. Cons I would like to see more organization around the violations section as we have some homeowners with multiple violations and it becomes hard to keep track. Alternatives considered [HOA Sites](https://www.capterra.com/p/10021299/HOA-Sites/) Reason for choosing PayHOA It was the product that gave us everything we needed as a self managed community Review Source Response from Pay HOA March 13, 2025 Thanks for the review, Ayesha. We're happy you found PayHOA to be "the product that gave us everything you needed as a self managed community." SB Sherry B. Office Manager Real Estate Used the software for: 2+ years ### "Let's get it done" March 4, 2025 4.0 I have had a positive experience with \[sensitive content hidden\]. He keeps in contact with me and advises his progress. Our past contact,\[sensitive content hidden\] not so much. He had our account for two years and we are still playing catch-up. Pros That all the information is in one place for easier access of our documents. Cons The amount of time it takes to get updated information. Switched from [Infor Data Lake](https://www.capterra.com/p/265546/Infor-Data-Lake/) The system was outdated and there was only one older gentleman that designed and could work on it. Review Source PS Phillip S. Vice President Real Estate Used the software for: 1-2 years ### "From Admin/VP of a 24 unit HOA in Florida" March 12, 2025 4.0 For the most part, the platform does a good job with payments, invoices, banking and communications. Pros Easy to roll out and get going. Especially with on 24 units. Cons Some of the feature could use some tweaking to make them more robust and improve functionality Alternatives considered [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[Easy HOA](https://www.capterra.com/p/237509/Easy-HOA/) Reason for choosing PayHOA Features, ease of setup, cost, best fit for our organization Review Source Response from Pay HOA March 13, 2025 Appreciate the review, Philip! JA Jeanine A. HOA board president Real Estate Used the software for: 2+ years ### "PayHOA was a life saver" March 19, 2025 5.0 Our experience has been very positive overall. Their service staff is willing to answer questions or direct us to how-to videos if necessary. When our management company let us go due to financial issues, we would have had a much more difficult time without . Pros They have a courteous, caring approach that makes it easy to communicate with them. Cons It was difficult initially to transfer financial records to maintain the synchronization of bookkeeping with our older records. Review Source Response from Pay HOA March 20, 2025 Thanks Jeanine, glad you've had a positive experience overall. We appreciate the review. Getting let go by a management company is a rarity, usually it is the other way around! We're happy PayHOA was able to be a life saver in this period of transition for your HOA. PB Patrick B. President Accounting Used the software for: 2+ years ### "PayHOA was our first choice!" March 4, 2025 5.0 Very good. Their help desk is super responsive. Pros The feature we use the most and that I appreciate is the ability to communicate directly with homeowners about a wide range of issues, whether it be our monthly calendar, violations, pool operations or just about contractors being in the neighborhood. It's fast and it's easy. Cons There's a little bit of an educational effort that needs to be made to really get the value out of all the features but spend the time, it's worth it. As a tax accountant, I can say that it really pays dividends to be able to effectively communicate financial data to homeowners with the professional reports available through . Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing PayHOA It was designed specifically for HOAs and had all the features we were looking for and then some. Review Source Response from Pay HOA March 13, 2025 Thanks for the detailed review Patrick. We're glad that the platform is "paying dividends" for you and your HOA. PY Patricia Y. Treasurer Non-Profit Organization Management Used the software for: 2+ years ### "PayHOA is Awesome" March 20, 2025 5.0 It's been positive overall. For the most part it is straight forward to use. Pros I am the Treasurer. So from that perspective, I am very pleased with how handles our finances. I especially like that when PayHOA deposits credit card payments, I can click on the deposit and see exactly all of the items that comprise that deposit including lot numbers. Very helpful when trying to track dues payments. Appreciate the documents section where I can upload our bank and financial statements for residents to view at their leisure. Great tool to assist with transparency. Love that I can email our dues invoices with very little effort. Cons I would like to see a tutorial because I'm certain we are missing a lot that can do for us. Review Source Response from Pay HOA March 25, 2025 Thanks for the review, Patricia. You should check out our Knowledge Base for tutorials: https://intercom.help/payhoa/en/. Our support team can also definitely help with any questions you might have (support@payhoa.com). Don't hesitate to reach out. Thanks again, -Earl Laing, VP of Marketing | PayHOA ES Evelyn S. Treasurer Civic & Social Organization Used the software for: 1-2 years ### "Game Changer for HOA Management" March 19, 2025 5.0 Excellent! Was the best choice for our smaller HOA without the expense of a property management company! Questions are answered promptly. Pros It makes it so much easier for my homeowners to budget their HOA fees into their personal budgets. HOA documents are all in one place and I can keep track of delinquent homeowners, send out violations, etc. all from one platform. I can also tell when emails are opened which is really great when HO claim they did not receive them. Cons So many options that I haven't taken the time to review and set them up due to my time constraints. Review Source Response from Pay HOA March 20, 2025 We'll take "game changer!" Appreciate the review Evelyn, glad you've had an excellent experience. AA Anthony A. Treasurer Real Estate Used the software for: 6-12 months ### "PayHOA is a great platform for the DIY HOA!" September 17, 2025 5.0 I've found to be a 1000% improvement over the managed services company we were previously using. The ability to directly access our homeowners has saved a lot of headaches for us and the people of our neighborhood. Of course, the fact that the entire HOA board is now able to access every detail about our HOA (e.g. vendor information, budget details) with only a few clicks has greatly improved our ability to service our homeowners! Pros gives me direct insight into our homeowner requests, payment status, and covenant violations. The platform also gives access to a variety of communication methods to reach out to a single homeowner or the whole neighborhood (e.g. phone, email, post). Cons The bank account integration required engaging customer support to get going. They were pretty easy to reach out to (via a chat interface directly within the product), and after a week they had their software updated to connect to our bank successfully! Review Source Response from Pay HOA September 22, 2025 Thanks so much for the fantastic review, Anthony. You're describing empowered association self-management at its best! We're happy to have you as a PayHOA customer. ST Steve T. Treasurer Real Estate Used the software for: 2+ years ### "Feedback on Using PayHOA" March 4, 2025 5.0 Excellent. Our HOA adapted easily to the format and we use it for everything - financials, assessments, payables, document repository, communications, etc. Pros Ease of use; high level of support; easy access to information. Cons I would love to see an easy integration to pay taxes. HOA taxes are not that difficult (especially without amenities) and it would seem an easy interface to a specifically designed section for HOA taxes. Reason for choosing PayHOA It met all of our needs for communication, financials, document repository, payments. Review Source Response from Pay HOA March 13, 2025 Thanks, Steve. Glad you're finding the ease of use and support beneficial for your HOA! SA Steven A. Managing Director Financial Services Used the software for: 2+ years ### "PayHOA is a godsend product for self managing HOAs" March 4, 2025 5.0 Customer service is always there to answer questions. As long as the price continues to remain relatively the same, we do not plan on leaving. Pros offers an easy to use, elegant design for the end user (Members), and a comprehensive suite of products to help HOA Self Manage. Ever since coming to PayHOA our day to day operations has gotten so clean and effecient. Gone are the days of chasing a third-party inefficient and outdated manager around. Cons Transition over takes dedication to get things cleaned up, and a deep understanding of how the end user will receive the software change. Review Source Response from Pay HOA March 13, 2025 Appreciate the review, Steven. Glad it has been a "godsend" for you and your HOA! RW Rob W. President Real Estate Used the software for: 1-2 years ### "Best Application to Manage Your HOA" June 26, 2025 5.0 I have had a great experience from the beginning of my trial period. Every team member that I've worked with, starting with Mike, has been positive and given me confidence that is the right software to run a HOA management company through. Pros It's a hard choice between the support team and the product itself, esp. since they added the payables module! Their team is phenomenal to work with - 5 stars from every interaction I've had with them. Cons Some of the functionality of the financial/accounting modules are quirky and you need to take time to understand the timing of the account start dates vs. the transaction dates. Review Source Response from Pay HOA June 27, 2025 Rob, we very much appreciate the review and you being a customer. We're continuing to work on enhancing the accounting module, which you should see improvements on soon. Thanks again! DB Drew B. Property Consultant Real Estate Used the software for: 6-12 months ### "PayHOA - Brings All The Pieces Together" March 14, 2025 5.0 has allowed us to finally bring all of the pieces of running our community together. Banking, budgeting, receivables, payables, communication, and member info all live and interact in the same space. Costumer support is prompt and thorough when needed. Pros For us, perfectly fills the gap between being a self managed community while also being able to offer the technology and features sometimes only associated with externally managed communities. It's easy to use and understand, and the customer support is second to none. Cons There are a few nuances that could allow for more personalization and customization in budgeting and billing, but not enough to be a deal breaker. Alternatives considered [FRONTSTEPS](https://www.capterra.com/p/164415/FrontSteps/)[WildApricot](https://www.capterra.com/p/76116/WildApricot/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing PayHOA offered the most comprehensive and intuitive package of products at a very reasonable price point. Review Source DR David R. HOA President Real Estate Used the software for: 6-12 months ### "PayHOA Works for Me" March 4, 2025 5.0 I became a user as the President of the HOA and have found it is very robust and capable of doing things that we are not doing. I have not had to contact support but I am told that it is available and at no additional cost. This is another plus. Pros Pay HOA is simple to use, no training required, and it does everything an HOA could possibly need. Cons I have not used other HOA management tools, so I do not have anything to compare it to, but I did not find any serious short comings or flaws within the application. Review Source Response from Pay HOA March 13, 2025 "Does everything an HOA could possibly need" may be a stretch...but our aim is to get as close to that as possible. Thank you for the review, David! SC Sandy C. Sales consultant Management Consulting Used the software for: 2+ years ### "Thrilled to be using PayHOA" March 4, 2025 5.0 The system is straight forward, the company is very supportive and we were able to reduce our HOA fees which had been going up each year with the management company we were using. The communication program they provide is outstanding and we are actually doing more outreach to our neighbors than before. The entire neighborhood has been very happy with the new system and the flexibility it provides on how to pay your monthly dues. Some members chose to pay monthly while some quarterly, bi-annually and some once a year. The flexibility is fantastic. Pros is very easy to use and intuitive. They have done a great job on simplifying everything you need to enable you to leave a management company and do it yourself. Cons I honestly can’t say that we have found anything yet we haven’t liked about the system. The first year on it we were a little lost when it came to doing our taxes for the first time without our previous management company but once we figured that out we were solid with . Review Source Response from Pay HOA March 13, 2025 Sandy, very much appreciate the detailed review and kind words. Thrilled you've had such a positive experience. VR Verified Reviewer Retired Pharmacist Pharmaceuticals Used the software for: 1-2 years ### "Hidden Hamlets" March 19, 2025 5.0 It has been a very good experience since we came from a simple Excel version of keeping track of payments, etc. The efficiency of the system far outweighs the cost. Pros Easy to use with very few problems. We at the Hidden Hamlets in Huntington like the fact it sends invoices and in general keeps track of finances for our 33 residents. Cons It is hard to figure out what you owe and when you owe it. Review Source Response from Pay HOA April 3, 2025 Appreciate the review! LZ Lauren Z. President Executive Office Used the software for: 2+ years ### "Great platform for self-managed HOAs" March 14, 2025 5.0 Overall, my experience with has been positive. It’s a solid platform that makes managing our HOA much easier, especially when it comes to financials, dues collection, and communication with homeowners. I appreciate how user-friendly the interface is, and features like automated invoicing, document storage, and maintenance tracking help keep everything organized. That said, there are some drawbacks. I wish there were more customization options, particularly for invoices and reports. The transaction fees for online payments can also be frustrating for homeowners. I’d love to see a dedicated mobile app for easier access on the go. Pros The dashboard is intuitive, making it easy to manage finances, communicate with homeowners, and track maintenance requests. Cons Homeowners are charged fees for online payments, which is frustrating for residents. Review Source Response from Pay HOA May 19, 2025 Lauren, Thank you for sharing your feedback! We're thrilled to hear that PayHOA has made managing your HOA easier, especially with features like automated invoicing, document storage, and maintenance tracking. We also appreciate your thoughts on customization and the mobile app – these are areas we're continually working to improve, and your input is invaluable. Thanks again for choosing PayHOA! JH Jackie H. Treasurer Accounting Used the software for: 1-2 years ### "POA treasurer" March 5, 2025 5.0 Very positive. I don’t know how we managed without it. Now to get AC on board!! Pros As the POA treasurer has saved me an enormous amount of time just with the billing! And there is so much more to the program! Sending 1099s was a breeze! I love having the residents list at my fingertips and all the wonderful report options! Cons Still having trouble sending late fees automatically. I am having to do manually. When resending email i voices it would be easier if there was an option for only those past due to click on rather than scrolling through the entire list to check the ones to send invoices to. Maybe I am missing something to make it easier. Review Source Response from Pay HOA March 13, 2025 Jackie, we love to see those time savings. I'll pass your feedback on late fees to the appropriate party on our end. Very much appreciate the review! GK Greg K. Volunteer Treasurer for HOA Non-Profit Organization Management Used the software for: 2+ years ### "PayHOA is the complete solution for managing your HOA!" March 16, 2025 5.0 Amazing. I honestly could not imagine how terrible this volunteer treasurer position would be w/o . Their support team has also been great to work with, the almost always reply within 24 hours--sometimes sooner. Pros We have 200 homes in our HOA, and I've used for the past 3 years as the volunteer treasurer. The web site is very complete, intuitive to use, and responsive. Everything from invoicing, budgeting, reporting, transaction tracking (including support for split transactions) to communications with owners, it's all very well done. Cons There are a few small annoyances when using the web site, notably in the transaction approval screen--sometimes a transaction will be marked as "Reviewed" before I'm done tweaking it. Then I have to go find the transaction in the "All Transactions" tab. Another minor annoyance is they could do a better job providing hyperlinks in their UI--for example, on the Dashboard under Recent Payments, they show the Lot #, amount paid, etc. and it would be nice if the Lot # was a hyperlink to details for that lot. Review Source Response from Pay HOA March 19, 2025 We appreciate the uber detailed review Greg, thank you! We're glad to hear the product is making your life as treasurer for your HOA so much easier, as that is our primary goal. I passed off the feedback on the annoyances you listed to our product team. Thanks again, -Earl Laing VP of Marketing, PayHOA WL Wendy L. President of HOA Non-Profit Organization Management Used the software for: 1-2 years ### "Perfect System for Our HOA" March 20, 2025 5.0 We are very happy with the system and the support team. It has made administering our HOA much easier. Pros \* Easy to set up \* Quick & simple to invoice owners and track accounts receivable \* Love the ability to prepare 1099s for vendors \* Terrific support staff \* Cost effective Cons The system only allows one primary property contact. To include all owners on invoices & other communications the names must be listed as \[sensitive content hidden\] & \[sensitive content hidden\]. This does not work well when the owners have different names. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) QuickBooks is not designed for HOAs. It does a poor job of track property transactions. Review Source Response from Pay HOA March 25, 2025 Thanks, Wendy, we appreciate the review. We're glad you've had a great experience with both the system and support. aB angela B. Owner Management Consulting Used the software for: Less than 6 months ### "PayHOA is FANTASTIC!" January 22, 2026 5.0 has plenty of cool features. As a self managed HOA, PayHOA makes our lives easier. PayHOA has stood out from the beginning. Pros Super user friendly. Useful features. Customer service is great! Anytime I need any type of assistance, they reach out right away...usually Cons Biggest issue is mainly with the bank uses, AAB lockbox is awful. We may have to go back to our old bank :-( Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reason for choosing PayHOA Price, ease of use, customer service..... Review Source Response from Pay HOA January 22, 2026 Angela, We appreciate the kind words. We're glad PayHOA has stood out from the beginning and that our features and customer service have made your life easier as a self-managed HOA. We're sorry to hear the AAB lockbox experience hasn't been great. If you're open to it, reach out to our support team at support@payhoa.com, and we will have our banking team investigate issues with your lockbox to make sure it’s configured correctly. We'd like to help if we can. Thanks for being part of the PayHOA community! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.