# Page 8 | PayHOA Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is PayHOA the right HOA solution for you? Explore 574 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/146693/PayHOA/reviews

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PayHOA

4.7 (574)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated February 26th, 2026

# Page 8 - Reviews of PayHOA

## Showing most helpful reviews

Showing 176-200 of 574 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CJ

Cliff J.  
President  
Public Policy  
Used the software for: 1-2 years

### "PayHOA pays for itself!"

September 18, 2024

5.0

We are a 365 member HOA with expensive homes on large lots and neighbors that have been neighbors since the 1970's! In this situation, there was a TREMENDOUS amount of "tribal knowledge" that newer residents found difficult to negotiate because very little information was readily available as everyone assumed everyone else knew what they knew. This whole package using PayHOA as a skeleton to our document-sharing and CCR-enforcing and ACC-requesting activities has been invaluable. In comparing this option with others in the HOA Management Tech space, this option has offered the greatest value for the money and we have not once regretted this decision, or longed for features available on their twice-as-expensive competitors. Also - Our rep \[sensitive content hidden\] has been attentive and on-point with everything we've needed!

Pros

The User Interface is logical and easy for the Admins / most importantly, easy for the End-Users/Homeowners. It also has helped us organize our processes and improve our documentation in a transparent fashion that homeowners love and that will ultimately help future generations of board-members more quickly get up to speed in their roles as we manage this volunteer-run HOA. This will improve the overall homeowner satisfaction with their board by narrowing the lag time that homeowners traditionally experience in service quality when a new board gets its sea-legs.

Cons

Haven't found anything yet worthy of mentioning.

Alternatives considered

[DoorLoop](https://www.capterra.com/p/211768/DoorLoop/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)

Reason for choosing PayHOA

Value for money. Most features missing in PayHOA compared to more expensive alternatives have not proven to be missed.

Review Source

YY

Yuriy Y.  
Supply Chain Manager  
Chemicals  
Used the software for: 2+ years

### "Solid HOA tool"

December 24, 2025

5.0

Pros

Simple, fairly intuitive, no bloat, designed specially for HOA purposes. Easy to learn, to set up and to update

Cons

Updating residents as they change is somewhat confusing. E.g. you can delete a resident or move a resident out. Not clear which option is better or right.

Alternatives considered

[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Reason for choosing PayHOA

Cost for small HOA. Ease of use. Easy to implement.

Review Source

Response from Pay HOA

December 31, 2025

Hey Yuriy, Thank you for taking the time to leave a review. It's great to hear that PayHOA has been intuitive and easy to set up and maintain for your community over the past two years. We appreciate the note about resident updates too. When a resident leaves, we'd recommend using the "move out" option rather than deleting. This keeps your historical records intact, which can help track past communications, payments, etc. Deleting works, but it potentially removes that data history from the system. Thanks for being part of the PayHOA community.

KC

Kristi C.  
HOA president  
Real Estate  
Used the software for: Less than 6 months

### "Amazing software! Must use!!! "

September 19, 2024

5.0

Our overall experience with PayHOA has been absolutely phenomenal. The team is extremely responsive to any questions that we have and they are very open to feedback to enhance the software.

Pros

Being a small community, I really love the affordability and versatility with the software. We have the ability to send emails, text and phone calls to homeowners, which makes it really convenient for communication and tracking. You have accounting, communication and documentation all in one software, which is really beneficial for us.

Cons

I don’t think there’s anything that at least like, but some features I would love to see added are the ability to PDF a list of homeowners with their contact information unit numbers and names. I would also love the flexibility to move documents into various folders without having to download and re-upload the file.

Review Source

EP

Ed P.  
President  
Facilities Services  
Used the software for: 1-2 years

### "Make the Switch."

March 4, 2025

5.0

Great from day 1. They made onboarding, setup and use so easy.

Pros

The platform easy easy to use as a board member administrator or association member. It makes it so easy to keep records and budgets.

Cons

The only thing I have seen lacking the ability to edit units once a requests is sent in (just if someone enters wrong) and the ability to delete un-needed emails sent. Really nothing bad to say.

Alternatives considered

[Condo Control](https://www.capterra.com/p/143800/Condo-Control/)

Reason for choosing PayHOA

Price structure and Sale person. PayHOA was hands down what we needed.

Review Source

Response from Pay HOA

March 13, 2025

Glad things have been "great from day 1", Ed. Appreciate the review!

MC

Michele C.  
Treasurer  
Accounting  
Used the software for: 2+ years

### "Best choice we made!"

March 19, 2025

5.0

Love it! Budget changes are easy, bank recs are easy, billing is easy. This is such a time saver.

Pros

This is a user friendly, easy to understand platform for a variety of different levels.

Cons

The set up took the most time but it was expected.

Alternatives considered

[Condo Control](https://www.capterra.com/p/143800/Condo-Control/)

Reason for choosing PayHOA

Personal service from sales department led me to trust the support would be better.

Review Source

Response from Pay HOA

April 3, 2025

Michelle, very much appreciate the review. We're happy to see you're realizing such impactful value across the board and feel like this was the "best choice you've made!"

PC

Phillip C.  
Manager  
Individual & Family Services  
Used the software for: 2+ years

### "Very good experiences with PayHoa"

March 4, 2025

4.0

Overall the value is great, with some tuning up of the service responses and the elimination of added fees it would be a perfect service.

Pros

PayHoa is relatively easy to use after getting used to the placement of everything. It has all the features a small building like ours needs, and customer support is responsive.

Cons

PayHoa's support is responsive but inconsistent, as issues often get reassigned after a few exchanges. Keeping the same representative would improve continuity. Additionally, the default response to complex issues tends to be, "Consult your tax pro" or similar, which can be frustrating. The platform also feels like a nickel-and-dime experience—for example, mailing a bill payment via USPS costs $1.50.

Reason for choosing PayHOA

Price to feature ratio was the number one factor in choosing PayHoa.

Review Source

Response from Pay HOA

March 13, 2025

Thanks Philip, glad you've had a very good experience. I get where you're coming from with having to deal with multiple support reps over time. Unfortunately, it is harder for us to maintain consistency on response if you have to wait on a single representative. We'll certainly take this feedback into account for the future. Thanks for the review! Earl Laing VP of Marketing | PayHOA

AL

Alan L.  
Treasurer  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "PayHOA - 18 month review"

October 1, 2024

3.0

Most often straight forward and intuitive. It needs some refinement as some modules seem a bit clumsy in their ability to sort the onscreen data.

Pros

It’s a basic tool for HOA management making it easy to navigate and quickly learn how to use.

Cons

The address for the lockbox was incorrect on the billing statements for our 341 homes. This required us to pick up payments at our own P.O. Box and separately process each one. This should have all been handled by the PayHOA/AAB alliance as advertised.

Switched from

[TOPS Pro](https://www.capterra.com/p/178165/TOPS-Pro/)

TOPS\[ONE\] is the name of the software we used. Not sure if TOPS Pro is the same product. TOPS\[ONE\] was overkill for our use. The functionality of PayHOA aligns much better with our operation and the pricing is competitive as compared with other software we reviewed prior to the switch.

Review Source

KG

Krishna G.  
Secretary for HOA  
Real Estate  
Used the software for: Less than 6 months

### "Good experience so far"

March 4, 2025

4.0

Very good. W are only two months old with the program and we are just settling in. Lot more to find and familiarize with.

Pros

Ease of use and navigation; Has all those feasture I want and would like to use for my HOA

Cons

I am pretty sure there is something I don't like, I have not discovered it yet

Switched from

[ManageCasa](https://www.capterra.com/p/163877/ManageCasa/)

Several areas with glitches that won't get fixed causing frustration. Lost two yrs fiddling with it

Review Source

Response from Pay HOA

March 13, 2025

Krishna, we appreciate the review and are glad things are going well so far!

KB

Kevin B.  
President  
Recreational Facilities and Services  
Used the software for: Less than 6 months

### "PayHOA is Easy to Use"

July 13, 2025

5.0

It has worked great -easily communicate with the homeowners through email/ mail/ phone using the platform, easily collect assessments, and generate reports.

Pros

It is very convenient and easy to use, and it saves us a lot of money! Management companies charge high fees, while PayHOA is easy to use and it lets us self-manage our community for a fraction of the price of a management company. We would have had to raise HOA fees if we didn't switch over from a management company.

Cons

Nothing yet; the platform seems to work great and the homeowners have only given us good feedback about it.

Review Source

Response from Pay HOA

July 30, 2025

Hey Kevin, thanks so much for the great review. Love to see how much benefit you're seeing...especially from a financial perspective!

AD

Amanda D.  
President  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Michigan Review "

March 13, 2025

5.0

Overall I am a 4.5/5 satisfied - staff is nice to work with

Pros

The ease of use for the Board of Directors

Cons

Lack of capabilities other systems offer

Review Source

Response from Pay HOA

March 17, 2025

Thanks Amanda, we'd love to learn more about some of the capabilities you feel we fall short on. Feel free to reach out to me at earl@payhoa.com. Appreciate the review. Earl Laing VP of Marketing | PayHOA

LM

Linda M.  
CPA Manager  
Accounting  
Used the software for: 1-2 years

### "Great Software to Manage HOA"

March 18, 2025

5.0

Overall, the experience has been positive. PayHOA saves time and is worth the monthly fee.

Pros

PayHOA has made the administration of our HOA much easier and more transparent. The board has access to all aspects of the software and can collaborate and respond to issues easily. The residents can make payments, requests and access their accounts which helps the process run smoothly. We are able to share documents with everyone. I am a CPA and set the software up myself, which took time, but was not too difficult.

Cons

I am having difficulty getting the bank account to download transactions since changing a password. I have disconnected and re-linked it, but it still does not work. I should be able to select any account on the general ledger when making a deposit or making a payment, but this is not the case, so I am forced to make journal entries for some transactions. I should be able to put accounts payable in the system and write a manual check.

Review Source

Response from Pay HOA

March 20, 2025

Linda, we appreciate the detailed review. Our support team can help you with the issues you are encountering with the bank account, feel free to reach out to them at support@payhoa.com. Thanks again! Earl Laing VP, Marketing | PayHOA

TS

Tiffany S.  
President  
Civic & Social Organization  
Used the software for: 6-12 months

### "Easy to User and a huge time saver"

March 5, 2025

5.0

PayHOA has made my life and the lives of the other Board members so much easier. I work full time and can't devote an unknown amount of hours to managing something for free. PayHOA has made balancing my HOA duties and my real life requirements so much easier.

Pros

I love the ease of sending mailings right from my desk. No waiting in lines at the post office or hand stuffing 87 envelopes to send out. I love the fact that there is customer service help available to myself and our residents during office hours. I love that I can track payments received and allow residents to pay online.

Cons

The structure of the Budgeting tab can be a bit confusing when trying to add new line items to consider in the budget.

Review Source

Response from Pay HOA

March 11, 2025

Awesome to hear about the time savings you're experiencing, Tiffany. Glad things have been made so much easier for you and other board members. Thanks for taking the time to write the review!

KM

Katie M.  
Community Manager  
Non-Profit Organization Management  
Used the software for: I used a free trial

### "Community Manager"

March 4, 2025

5.0

The transition to PayHOA was extremely. I love how easy it is to get started, create invoices, reoccurring charges, etc! Homeowners are able to see their accounts in real time and make payments. When we have a question, the search tab is super helpful. If we cannot find the answer, the chat feature is great! I have also used the meeting feature which was perfect and got all my questions answered.

Pros

I love that PayHOA is so user friendly for both the management company and the homeowner!

Cons

I wish I would be able to create bills for vendors to link payments too.

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Needed more options which PayHOA can provide.

Review Source

Response from Pay HOA

March 13, 2025

Appreciate the review, Katie. Glad that you find everything so easy!

SM

Sabrina M.  
Billing specialist  
Hospitality  
Used the software for: I used a free trial

### "Highly recommend PayHOA"

March 5, 2025

5.0

I have had an overall great experience. Our demo had to be done rather quickly as we needed to make a quick decision on a new product and the staff were able to accommodate our request. Questions are answered with a quick response time and they assisted with uploading our data for our communities. I highly recommend this product after using a different product in the past.

Pros

I enjoy that the system is intuitive and therefore easy to navigate and use.

Cons

When adding new properties, it would be beneficial to have the ability to backdate recurring payments.

Alternatives considered

[FRONTSTEPS](https://www.capterra.com/p/164415/FrontSteps/)

Reason for choosing PayHOA

Cost effective and ease of use for management.

Switched from

[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)

Cost became too high as we started to acquire more properties. I never enjoyed the user experience as I did not find the software intuitive.

Review Source

Response from Pay HOA

March 13, 2025

Sabrina, so glad to hear that you've had a great experience. Thanks for taking the time to leave the review.

MT

Martin T.  
Board Member  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "PayHOA works"

March 4, 2025

5.0

From the time we started looking for management software the were super accommodating.

Pros

Their responsiveness to questions is outstanding. Their willingness to help and understanding is fantastic. I can't praise them enough.

Cons

I haven't found anything to complain about yet.

Review Source

Response from Pay HOA

March 13, 2025

Thanks for the review, Martin!

SP

Shashi P.  
President  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Recommend PayHOA for midsize HOA’s"

March 30, 2025

4.0

Overall experience has been really great for the HOA board and our residents/members. Brings a lot of transparency to our relationship.

Pros

The ease of setup. Since we were already maintaining our HOA members/units in a spreadsheet, the import and set up was relatively easy.

Cons

If there were some email templates prebuilt in the system that would have been great.

Alternatives considered

[Neigbrs by Vinteum](https://www.capterra.com/p/158418/Neigbrs/)

Reason for choosing PayHOA

Features were more extensive at PayHOA. And better value.

Review Source

Response from Pay HOA

April 1, 2025

Shashi, very much appreciate the review!

VR

Verified Reviewer  
HOA Board Member  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "PayHOA is the Future of HOA Management"

March 11, 2025

5.0

It's been incredible. Going from an HOA management company to our own website has been super helpful

Pros

This software is amazing. The price point, financial transactions system, bank synchronization, are my top 3 items as far as what makes this software stand out.

Cons

Honestly, we haven't found anything that we didn't like just yet.

Alternatives considered

[Condo Control](https://www.capterra.com/p/143800/Condo-Control/)

Reason for choosing PayHOA

Features around the accounting portion and bank synchronization.

Switched from

[TownSq](https://www.capterra.com/p/179206/TownSq/)

Cost of the HOA Management company was getting out of hand.

Review Source

Response from Pay HOA

March 13, 2025

We're glad you've had such an incredible experience thus far!

DS

Donna S.  
Office Coordinator  
Real Estate  
Used the software for: 6-12 months

### "PAYHOA SURVEY FEEDBACK"

March 4, 2025

5.0

Had a situation with a charge from 4 years ago and they took the time to research and investigate and go back that far to give me a solution. This is a court case so really needed their help on this one.. I am new here and not familiar with alot of PayHoa policies, so they help me often.

Pros

They respond quickly and are very helpful

Cons

That you have to schedule an appointment to talk to someone

Review Source

Response from Pay HOA

March 13, 2025

Donna, glad you've had a great experience with support and that we are able to help. Appreciate the review!

BB

Brooke B.  
Architect  
Architecture & Planning  
Used the software for: 6-12 months

### "Makes everything HOA easy!"

July 7, 2025

5.0

We switched from a property management company to Pay HOA this year and the transition has been seamless!

Pros

Super simple to use from a homeowner + board member point of view! And price concious! We love the pictures of the houses too in the neighborhood so it’s easy to match an address to a location.

Cons

Bank information system is difficult to add if you don’t have online access to your account. Maybe I am not doing it correctly so some instruction in that area would be helpful.

Review Source

Response from Pay HOA

July 9, 2025

Thanks so much for the review, Brooke! Our support team (support@payhoa.com) can help with the banking issues if you need more instruction in that area.

TC

Tony C.  
Treasurer  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Excellent product and customer support"

March 4, 2025

5.0

It is money well spent for managing the finances of our HOA, and even provides useful tools outside of finances.

Pros

I can set up budgets the way I like, processing annual dues is straightforward, and keeping track of expenditures is clear. The staff at PayHOA has been very responsive to questions and have provided clear explanations. All for a very reasonable price.

Cons

I'd like to customize some of the existing reports a bit.

Alternatives considered

[FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[MoneyMinder](https://www.capterra.com/p/147716/MoneyMinder/)

Reason for choosing PayHOA

Price, customizable and extensive budgeting features, customer service response

Review Source

Response from Pay HOA

March 13, 2025

Tony, thanks for the great review. Glad you feel like PayHOA is money well spent, thats our goal!

RM

Ryan M.  
Owner - Property Manager  
Real Estate  
Used the software for: Less than 6 months

### "10/10 Stars - great HOA mgmt product."

March 4, 2025

5.0

I tried several products before choosing PayHOA. This product makes it easy to invoice owners, collect dues, and levy special assessments. Bookkeeping is a breeze and setting up your own external deposit for dues is great. They do not force you to use their own escrows, which is a feature I enjoy.

Pros

It's very easy to use, and the software has many options available to streamline your HOA.

Cons

The monthly price isn't terrible, but it is a little high when you have a smaller community. Overall, the simplicity of the software and ease of use is worth it.

Alternatives considered

[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)

Reason for choosing PayHOA

Price and overall features were used in making my decision.

Switched from

[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

I have too many plates spinning - I needed something to save me some time and headache.

Review Source

Response from Pay HOA

March 13, 2025

Ryan, we appreciate the detailed review. A 10/10 star rating is exactly what we shoot for, so we're happy to hear that has been your experience.

BR

Brian R.  
Treasurer  
Real Estate  
Used the software for: 1-2 years

### "I would definitely recommend PayHOA."

March 19, 2025

5.0

Our HOA's accounting and record-keeping were quite disorganized prior to our implementation of PayHOA and the difference since has been night and day. Our record-keeping, invoicing, and collecting of member dues has greatly improved.

Pros

It is extremely easy to set up and has made managing the HOA much easier and more efficient.

Cons

The monthly cost is a little expensive for a small HOA but overall it's worth the price.

Alternatives considered

[TownSq](https://www.capterra.com/p/179206/TownSq/)[HOA Start](https://www.capterra.com/p/215897/HOA-Start/)

Reason for choosing PayHOA

PayHOA had all of the features we needed and was more affordable than the alternatives

Review Source

Response from Pay HOA

March 20, 2025

Appreciate the review, Brian. We're glad you're experiencing a "night and day" difference since selecting PayHOA!

SW

Shy W.  
Property manager  
Real Estate  
Used the software for: 1-2 years

### "Great site"

March 6, 2025

5.0

Pros

PayHOA makes managing several associations seamless. The up to date integrations are very user friendly even for older people that are not tech savvy.

Cons

A small con that I would like fix would be the ability to customize monthly reports with pre saved branding. I manually do this, but that feature would be amazing.

Review Source

Response from Pay HOA

June 10, 2025

Appreciate the review, Sky. We will pass the feedback on the custom reports/branding on to our development team.

ASG

Alfred S G.  
Treasurer  
Hospitality  
Used the software for: Less than 6 months

### "PayHOA is outstanding for my small HOA"

March 6, 2025

5.0

Outstanding Staff readily available for assistance. On-line bot provides timely answers to simple problems.

Pros

We are a small self-managed HOA. It would be nearly impossible to meet Virginia law requirements without PayHOA. Its accounting program exceeded our expectations. Annual assessment invoicing is a breeze. Communication has been significantly enhanced. Architectural control is easy, trackable and clearly communicated. 1099 completion is a breeze. And they do tax returns for $399!

Cons

Nothing comes to mind. It was easy to learn and obtain board approval to use it. It has streamlined all processes for our 56 home association.

Review Source

Response from Pay HOA

June 10, 2025

Appreciate the fantastic review, Albert. We're glad you're finding PayHOA outstanding for your community so far!

SE

Samantha E.  
Secretary  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Great tool"

October 22, 2025

5.0

Positive! The new features such as the petition and ballot/voting section are going to come in handy!

Pros

Customer support replies very quickly and the value and security it provides our hoa is amazing. It has helped us greatly in transitioning to self managed.

Cons

The reports and financials could use some improvement but overall helpful and the availability to documents helps us be transparent

Review Source

Response from Pay HOA

October 24, 2025

Hey Samantha, thank you so much for the wonderful review. We’re thrilled to hear that PayHOA has made your transition to self-management easier and that our support team has been such a help along the way. We also appreciate your feedback about reports and financials. Insights like yours help us continue improving the platform for all communities. Thanks again for being part of the PayHOA family!

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