--- title: "Tai TMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Tai TMS the right Freight solution for you? Explore 77 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/146697/Teknowlogi-TAI-TMS/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Tai TMS 4.4 (77) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Tai TMS Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews LG Lena G Director of OperationsTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: 6-12 months. “The Workflow Automations and Custom reports allow us to create efficiencies and give us the flexibility needed to develop our own processes and integrations.“ May 28, 2026 MM Matteo M Vice PresidentLogistics and Supply Chain, 2 - 10 employeesUsed the software for: 1-2 years. “There is currently no parcel shipping option, and a currency selection feature is needed.“ January 12, 2026 AM Ana M LTL ManagerTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years. “I´ve had a good experience using Tai TMS in day-to-day 3PL and LTL operations, particularly for shipment quoting, dispatch coordination, tracking, and customer communication.“ May 27, 2026 CA Cesar A Account ExecutiveLogistics and Supply Chain, 2 - 10 employeesUsed the software for: 6-12 months. “A few hiccups with commissions and how emails are being picked up into the system, at times delayed or not popping up at all.“ September 2, 2025 TG Tami G Operations ManagerLogistics and Supply Chain, 51 - 200 employeesUsed the software for: More than 2 years. “The automation cuts down on a lot of manual work, and the ability to customize views lets me set things up in a way that actually works for how I operate.“ May 28, 2026 RF Ria F IT Department ManagerTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: More than 2 years. “Too many bugs with slow support resolution.“ February 9, 2026 TG Tami G Operations ManagerLogistics and Supply Chain, 51 - 200 employeesUsed the software for: More than 2 years. “The automation takes a lot of the repetitive work off their plate, which lets them stay focused on managing the operation instead of chasing updates or handling manual tasks.“ May 28, 2026 KW Katie W IT AdministratorTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: 6-12 months. “Some of the fields are not reportable like ACH field, or some fields cannot run reports with those fields in carrier or shipment ID or customer profiles.“ August 9, 2024 ## Showing most helpful reviews Showing 1-25 of 77 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Operations Manager Used the software for: 3-5 years ### "Highly recommend TAI TMS for FTL Truckload Brokerages" June 1, 2026 5.0 I’ve found TAI TMS to be a really strong tool for keeping operations running smoothly. It makes load organization much easier, so I can quickly see what’s going on and prioritize without digging. The visibility is a big win—it helps me stay ahead of issues instead of reacting late. I also like how it brings the team into one place, which makes collaboration feel more natural and consistent. The automation cuts down on a lot of manual work, and the ability to customize views lets me set things up in a way that actually works for how I operate. Pros What I appreciate most about TAI TMS is how much it’s simplified the team's day-to-day through automation and customization. The automation takes a lot of the repetitive work off their plate, which lets them stay focused on managing the operation instead of chasing updates or handling manual tasks. At the same time, the ability to customize workflows makes a big difference—we can set things up in a way that actually matches how each customer works best. It doesn’t feel like I’m forcing my process into the system; it feels like the system adapts to me, which makes everything more efficient and manageable. Cons Several sections of Tai seem to be built with LTL in mind. For example, the tariffs, FSC, and accessorial automation for FTL is cumbersome, difficult to manage, and frequently fails. Review Source LG Lena G. Director of Operations Used the software for: Less than 1 year ### "Tai enables scalable growth through Automation and Integration" June 1, 2026 5.0 From Onboarding through going live, we have had a great experience! The Onboarding team helped us set up the system so that our transition was seemless. Many features we have requested through feedback were quickly developed and deployed. Ongoing Support has been very helpful since going live. Pros Tai has well developed integrations with a wide variety of partners. The Workflow Automations and Custom reports allow us to create efficiencies and give us the flexibility needed to develop our own processes and integrations. Also, the continued development on the product is great! Cons There are some limitiations with available fields in the reporting. Dealing with tariff set up is also complicated. It is not uncommon to encounter bugs/issues after a new release, however they are addressed very quickly. Review Source R Reviewer LTL Manager Used the software for: 3-5 years ### "Modern Tms for LTL shipping" May 28, 2026 4.0 I´ve had a good experience using Tai TMS in day-to-day 3PL and LTL operations, particularly for shipment quoting, dispatch coordination, tracking, and customer communication. I like how Tai integrates automation, tracking tools, and workflow management to help reduce manual tasks and improve operational efficiency. Pros User friendly,modern look, good LTL features for quoting, tracking , dispatching, some automations work ok. Cons Bugs and issues are somewhat frequent,automations need more development,email assistant frequently fails Review Source R Reviewer Sr Director Used the software for: 3-5 years ### "TAI TMS Delivers! " May 21, 2026 5.0 The team at TAI have been nothing but fantastic - everything from "I don't know how to do this" to "can you help fix this" they have been able to support our growth! Pros Makes it extremely easy to onboard a rep, get them up to speed quickly on the TMS and allow them to function effectively in a short period of time. Provides all the necessary visual ques so that you always know what status your freight is in at all times. Cons They are constantly improving the system and many of the items we have thought were cons, they have updated and fixed. Review Source R Reviewer IT Department Manager Used the software for: 3-5 years ### "Tai TMS Review" February 16, 2026 2.0 Most of my experience with Tai has been frustrating. Frequent bugs, unannounced changes, lack of compliance awareness and quality control. I don't recommend. Pros Good core features for small-mid sized brokers handling FTL shipments. Active development with frequent updates. EDI automation team is great. Cons Too many bugs with slow support resolution. API/webhook specs change without notice, breaking integrations. Most concerning: Poor compliance consciousness and modify/delete their customers' transactions without authorization, creating serious compliance risks. Review Source R Reviewer Director of LTL Operations Used the software for: 3-5 years ### "Director of LTL Operations" January 15, 2026 5.0 Overall, my experience with Tai TMS has been positive. The platform is flexible enough to support different operational models and scales well as operations grow. Tai partners with customers to help establish best practices and ensure the system is configured to support real world workflows. Pros Tai TMS is flexible and supports different operational models. Customers use the system in different ways, and Tai allows teams to work in a way that fits their business instead of forcing a single process. The platform adapts well to both simple and complex workflows, which makes it effective for a wide range of operations. Cons The flexibility of the platform requires thoughtful setup and user training. New users may need time to understand how to best configure the system to match their specific workflows and operational requirements. That said, Tai is involved in helping customers work through best practices and guiding them toward the right setup for their operations. Review Source R Reviewer Vice President Used the software for: 1-3 years ### "great TMS!" January 14, 2026 4.0 Speeds up load booking while making shipment tracking effortless—a valuable addition to our operations. Pros Very user-friendly and keeps all our operations organized. It makes us more efficient and reduces the time wasted booking shipments. Cons There is currently no parcel shipping option, and a currency selection feature is needed. would be nice to show USD or CAD Review Source R Reviewer Partner Channel Director Used the software for: 3-5 years ### "Boost Transport - Partner Channel" January 13, 2026 4.0 I love the staff, capabilities and ease of use. It is ideal for LTL and TL freight. If it was easier to work with Partners in the Tai software rather than more barriers, I'd like to be able to refer more customers. Pros Responsiveness to capability needs as the supply chain industry changes. Certain features (ex: hyperlinked pro #s) set us apart from other very capable TMS when selling the software. Chatbot feature gives us quick/helpful information and connects us if we need further clarification. Cons No updates on system features prior to changing or being removed. There are more limitations in working with our Partners if we refer them to use Tai as their TMS. Higher cost (Marketplace Fee) and more overhead for our company. This also reduces the support and help they are used to. Review Source R Reviewer President Used the software for: 3-5 years ### "TAI TMS is second to none." November 17, 2025 5.0 Overall we are pleased with the offerings of TAI TMS. In a market flooded with competition, TAI TMS outshines the rest. Pros TAI offers a one-stop-shop TMS suite to support small businesses like ours. Their software is user friendly and works well for our business needs. Cons Although their 3rd party provided tariffs offers some of the strongest pricing in the market, tariff holders can oftentimes lack the response or call-to-action required to fully support customers. Review Source R Reviewer Vice President Used the software for: 1-3 years ### "Happy customer" November 12, 2025 4.0 Very good. I'm happy with the overall decision and imagine being a Tai customer for a long time to come. Pros It's very functional for everything a broker needs in a TMS. It's also incredibly easy to learn and navigate through. Client support is also quick. Cons The price increase since we've joined. They allowed us to stay at our price but as we grow we're subject to their new model. To their credit, they have worked with me on pricing but it's still more expensive then anticipated. Review Source R Reviewer Global Marketing Manager Used the software for: Less than 1 year ### "An Intuitive TMS Software" September 23, 2019 4.0 Pros Coming from a non-logistics background and having been in the Marketing function, I thought it would be difficult for me to understand TMS. Thanks to TAI TMS, I didn't have to struggle at all. The interface is so intuitive that even a novice can get the hang of the whole system within minutes! What makes it even easier to familiarize oneself with the system are the overview and demo videos available on Teknowlogi's official YouTube channel. Direct links to the Carriers' Tracking system and Product Catalog are two of my favorite features. Cons As a Marketer, I wouldn't be the right person to comment on the technical drawbacks, if any. But having used a variety of Cloud based CRM systems, I feel that the Dashboard could have been made visually catchier. Review Source R Reviewer Director, Supply Chain Solutons Used the software for: 1-3 years ### "Tai Experience " September 2, 2025 4.0 Tai has been a great resource for a small-mid size brokerage. The platform is capable of handling significant volume across multiple modes right out of the box. It would be nice to have more customization on the pages to fit our operational procedure. Also, if open API's were possible, that would be a big help. Pros The simplicity to handle operations is great. The platform is laid out in a manner that is user friendly and easy to navigate. Cons I would like to see more customization for individual customers. I.E. The layout of the system is great. However, it would be nice if we could format certain pages to better suit our needs. Review Source R Reviewer President Used the software for: 1-3 years ### "Tai Review" August 29, 2025 3.0 This TMS has several good things that previous TMS we have used doesn't, but just like all others still has some flaws that you have to figure out are they worth living with for the things Tai does good with. Pros LTL portal and customer facing portals. Ease of use for LTL tracking and FTL tracking. Some of the accounting features are good as well Cons Supplier management doesn't work great for large agents for drayage carriers. No real way to keep tabs for performance if carrier isn't on a load (IE falls off the load for some reason) No real way to prepare 1099s for carriers at end of year. A lot of "Knowledge base" requires a degree in computers to understand (if you can at that time), yet we are put towards this as an answer so many times. Review Source R Reviewer VP of Sales Used the software for: 1-3 years ### "Concept Logistics - Justin Smith Review" April 6, 2021 4.0 I really like TAI and the people at TAI, unfortunately the turnover has resulted in TAI losing many of their good people and I am yet to see where the AKKR investment has resulted in "more support" like we were promised. Still waiting on a response for the Key Bank testing sent last week and followed up. We also have some challenges with the fact that EFS left bills unpaid that neither TAI or AKKR will take responsibility for, even though we paid and our clients paid us for the load to EFS, but EFS not paying the carrier has come back to us. We already ate $600 with UPS, and I just heard about another couple almost 1 year old that FedEx is invoicing to our client. At what point does that stop and TIA or AKKR do the right thing? I don't know that I'm going to be as willing to eat the loss on these FedEx ones. Pros I like the LTL modules and functionality a lot, and I really like the POTENTIAL I see on the Truckload side of the system. Custom reporting and Front Office are an upside, but there are a few items in both that need to be updated and baked fully. Cons Front Office capabilities need to be fully baked (Mode Filtering & Carrier Front Office view). The Truckload modules are becoming less "LTL-like", but this is still where the biggest gap is. Although Truckload Quoting screen and automation are on the cutting edge, some of the Truckload basics just simply aren't there, and we've submitted much feedback that goes unanswered. The reporting is also a challenge, seems like a lot of work went into that 2+ years ago, but some of the challenges we expressed with "Shipped Reports", "Custom Reporting", and even the "Profitability Report" are limited and don't always generate the same numbers as other more detailed reports. Some of the TL statuses will help us minimize the "play in the joints", but at the moment our President is second guessing the numbers. We also haven't received great communication since the buyout and turnover, with Mitch having to reschedule a meeting twice and we haven't found time to hope back on in months. Review Source R Reviewer Ops Manager Used the software for: 1-3 years ### "TAI Integration Is Hard To MAtch " August 20, 2024 5.0 Integration is nice with all of the other platforms. TS, MCP, Macropoint, Trucker Tools. I love the ability to duplicate shipments after we establish a template for a shipping lane. As well as the easy search tools for lane history. Overall extremely happy. We usually have any issues resolved within a few hours or have an answer explaining things. Pros Integration is nice with all of the other platforms. TS, MCP, Macropoint, Trucker Tools. I love the ability to duplicate shipments after we establish a template for a shipping lane. As well as the easy search tools for lane history. Cons I wish the updates were explained a little more clearly maybe by a patch note email. We find ourselves figuring out new tweaks to the system just kind of on the fly as we work. Review Source R Reviewer IT Administrator Used the software for: Less than 1 year ### "Amazing experience that has streamlined our operations" August 13, 2024 5.0 Lovely experience and the knowledge base, the training assistance the Chat Support and support is wonderful. Pros The integrations with Trucker Tools, EDI smoothness, and in General the platform itself is very knowledgeable. Cons Some of the fields are not reportable like ACH field, or some fields cannot run reports with those fields in carrier or shipment ID or customer profiles. Review Source R Reviewer President Used the software for: 3-5 years ### "Great reports, no downtime" August 21, 2024 5.0 Great. We can't remember the last downtime. The brokers love it because less clicking between screens Pros Lots of ways to do accurate reports. We love the customization. Cons The cost is a little high. But they have kept pricing consistent - they have not raised prices since we started using TAI more than two years ago. Review Source R Reviewer Director of Operations Used the software for: 1-3 years ### "System Review" April 1, 2021 4.0 Pros Our team likes the software for the ease of use and operational efficiencies that we gain. Having the Truckload Quote screen has allowed the team to stop using notebooks and Excel sheets and keep everything digitally in the system. The ability to have a tracking link that our customers can use has helped tremendously each day for visibility. We are able to train and deploy tenured users within a couple of hours compared to other systems that can take days. Cons The system could use a detailed search function inside of the Truckload Search screen. Review Source R Reviewer CEO Used the software for: 1-3 years ### "Put the time in to learn it and you won't be disappointed." October 9, 2019 5.0 My overall experience has been terrific. The support and sales staff at Teknowlogi are ready and willing to help wherever you may need. They are responsive and attentive. Overall I'm extremely satisfied. Pros Handles all aspects of your transportation management. Quoting, booking, electronic dispatching, invoicing, carrier management, all in one place. It really just does everything you need a TMS to do. It's scalable to any size organization. Integrates with numerous systems. Also, the activity log allows you to track down any issues to the point of origin. Cons It takes a bit of time to get comfortable with all the features. But really this isn't a con, you just have to put in the time to learn it. Review Source R Reviewer Business Development Used the software for: 1-3 years ### "Teknowlogi - Operations’s And Customer Service Review " August 5, 2019 5.0 I am happy with the software and customer service . I’m excited to see what new advances you have in store to help streamline even better and faster. I like how you are constantly improving the software based on trial and error and suggestions by customers. Pros The software has a lot of great necessary functions that help streamline our operations. The outline of the system is multifunctional which allows us to handle shipment s easier and faster . We haven’t really dove into every aspect of the software but we home to engage in new areas of service which I’m sure the software will come in handy . We like the ability to duplicate order quickly and to have our favorite shipments saves for future use. We like how easy it is to add access Orioles and input cost and billing . We like how fast we can invoice multiple orders at once. We like how it looks professional. Cons There are sometimes issues we have with the PDF converter . Also, we have some commissions recalculating issues after an invoice has been created . Not sure why this happens to only certain loads . Overall we are happy. And if we do have an issue someone is always on the other end of the phone to assist me. Review Source R Reviewer Vice President -- Supply Chain Solutions Used the software for: 3-5 years ### "Overall great experience with the Teknowlogi TMS solution" June 6, 2019 5.0 Our biggest gain with the TMS is the fact that we spend less time auditing shipment invoices. The TMS has great features that automate the billing process speeding up the auditing of LTL invoices. This has greatly helped our teams to ensure shipments are billed correctly and avoiding delay with billing or incorrect billing in most cases. As a result of many of the improved features of the TMS we continue to see our teams spending less time manually performing daily steps within quoting/booking/auditing/billing and spending much more time helping our customers and seeking new business. Pros We love the automation features and the ability to quickly manage shipments from quote, book to invoicing. The API functionality is extremely fast allowing our team the ability to quote shipments at a fast pace, provide customers with quick solutions and help us to manage shipments from book to invoice in record time. Cons More of a wish list, the system is great for LTL shipments however for small parcel shipping we still have many manual steps that the system cannot yet automate such as building parcel shipments using UPS and Fed Ex. The system can be manually updated but doesn’t yet have the capability to automate the quote, book and audit/invoice parcel shipments. Review Source R Reviewer General Manager Used the software for: 3-5 years ### "Broad but needs refining" September 6, 2019 4.0 Pros There is a lot of great aspects to this system. The back office is very robust and full of information, some of our customers really feel it is one of the best TMS platforms out there. Cons The user experience is often an issue as with how robust it is, a lot of benefits are missed. There are some key changes that could be made to this for a better UX . Review Source R Reviewer Third Party Logistics Dispatcher Used the software for: Less than 1 year ### "My opinion on Tai." August 13, 2024 5.0 Overall it's a positive experience that I use for work everyday. Pros The quick responsiveness from the team. The new update has a nice GUI aesthetic. The filtering system for shipment tracking is easy to understand. Cons The activity log can be worked on to have more clarity. There's bugs when it comes to the package type being correctly presented on the BOL's. (As of recently, this issue seems to have gone away) Review Source R Reviewer Owner Used the software for: 1-3 years ### "Iuvo Logistics Review" August 28, 2019 5.0 We move LTL and dedicated truckloads everyday. Pros I like how easy it is to use. The LTL functionality is fantastic and our LTL customers seem to like it. I also like the reporting features. Cons Creating truckloads in the system needs some improvements, especially with rating. All the rating needs to be performed outside the system whereas would prefer the ability to pull from a customer specific rate matrix so the rate is calculated automatically from the mileage. Would like the same for a fuel surcharge table. Review Source R Reviewer Corporate Compliance Manager Used the software for: 3-5 years ### "intelligent Transportation" September 24, 2019 4.0 TAI has allowed us to keep current with government regulations and internal SOP's as they work together thus insuring limited exposure, profitability and timely responses that enhance our experience with our customers. Pros TAI software combine with the TMS proves to be on the cutting edge of instantly available data and resources , that allows the user to make clear and accurate decisions regarding their transportation needs. Cons The software needs to have more flexibility in the fire walls so as to enable cross data availabilty Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.