# Tai TMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Tai TMS the right Logistics solution for you? Explore 77 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146697/Teknowlogi-TAI-TMS/reviews --- Tai TMS 4.4 (77) [View alternatives](https://www.capterra.com/p/146697/Teknowlogi-TAI-TMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Tai TMS Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews LG Lena G Director of OperationsTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: 6-12 months. “The Workflow Automations and Custom reports allow us to create efficiencies and give us the flexibility needed to develop our own processes and integrations.“ May 28, 2026 MM Matteo M Vice PresidentLogistics and Supply Chain, 2 - 10 employeesUsed the software for: 1-2 years. “There is currently no parcel shipping option, and a currency selection feature is needed.“ January 12, 2026 AM Ana M LTL ManagerTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years. “I´ve had a good experience using Tai TMS in day-to-day 3PL and LTL operations, particularly for shipment quoting, dispatch coordination, tracking, and customer communication.“ May 27, 2026 KW Katie W IT AdministratorTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: 6-12 months. “Some of the fields are not reportable like ACH field, or some fields cannot run reports with those fields in carrier or shipment ID or customer profiles.“ August 9, 2024 TG Tami G Operations ManagerLogistics and Supply Chain, 51 - 200 employeesUsed the software for: More than 2 years. “The automation cuts down on a lot of manual work, and the ability to customize views lets me set things up in a way that actually works for how I operate.“ May 28, 2026 CA Cesar A Account ExecutiveLogistics and Supply Chain, 2 - 10 employeesUsed the software for: 6-12 months. “A few hiccups with commissions and how emails are being picked up into the system, at times delayed or not popping up at all.“ September 2, 2025 TG Tami G Operations ManagerLogistics and Supply Chain, 51 - 200 employeesUsed the software for: More than 2 years. “The automation takes a lot of the repetitive work off their plate, which lets them stay focused on managing the operation instead of chasing updates or handling manual tasks.“ May 28, 2026 RF Ria F IT Department ManagerTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: More than 2 years. “Too many bugs with slow support resolution.“ February 9, 2026 ## Showing most helpful reviews Showing 1-25 of 77 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Viraj H. Global Marketing Manager Logistics and Supply Chain Used the software for: Less than 6 months ### "An Intuitive TMS Software" September 20, 2019 4.0 Pros Coming from a non-logistics background and having been in the Marketing function, I thought it would be difficult for me to understand TMS. Thanks to TAI TMS, I didn't have to struggle at all. The interface is so intuitive that even a novice can get the hang of the whole system within minutes! What makes it even easier to familiarize oneself with the system are the overview and demo videos available on Teknowlogi's official YouTube channel. Direct links to the Carriers' Tracking system and Product Catalog are two of my favorite features. Cons As a Marketer, I wouldn't be the right person to comment on the technical drawbacks, if any. But having used a variety of Cloud based CRM systems, I feel that the Dashboard could have been made visually catchier. Review Source KW Katie W. IT Administrator Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Amazing experience that has streamlined our operations" August 9, 2024 5.0 Lovely experience and the knowledge base, the training assistance the Chat Support and support is wonderful. Pros The integrations with Trucker Tools, EDI smoothness, and in General the platform itself is very knowledgeable. Cons Some of the fields are not reportable like ACH field, or some fields cannot run reports with those fields in carrier or shipment ID or customer profiles. Alternatives considered [Turvo](https://www.capterra.com/p/180847/Turvo/) Reason for choosing Tai TMS The integration and accounting features with QuickBooks Switched from [DAT Load Board](https://www.capterra.com/p/265434/DAT-Load-Board/) Keypoint was old, outdated, our EDI connections failed daily and unable to track or see the records. Review Source VR Verified Reviewer Owner Logistics and Supply Chain Used the software for: 6-12 months ### "Spoof Reviews " May 3, 2023 3.0 Unsatisfactory Pros The main feature we needed was creating and sending rate confirmations to our truckers. There were too many moves and clicks to attempt to make a rate con. It slowed us down and our in-house method for this turned out to be much more effective than their TMS. Cons SPOOF REVIEWS. Out of 102 GOOGLE reviews - 81 were all uploaded - 7 mos. ago. Beware of fake reviews. TAI TMS will string you along and even if it's determined that their TMS will not work for your company - they will still charge you for months. The training is subpar and outsourced overseas. We were in for about $6K, and after months of trying to make it work, we couldn't even make a rate con in a timely manner. We asked upper management if we could just move on - and they never responded but have charged us over $2K this month and plan on charging us another $2K for June. So we are out over $10K and got absolutely nothing out of their TMS. It doesn't work for our freight brokerage, but they have their "contract" in place to drain your bank account. Reason for choosing Tai TMS They put on a good show. But the product didn't work for our brokerage. Review Source AJ Andrew J. Ops Manager Logistics and Supply Chain Used the software for: 1-2 years ### "TAI Integration Is Hard To MAtch " August 14, 2024 5.0 Integration is nice with all of the other platforms. TS, MCP, Macropoint, Trucker Tools. I love the ability to duplicate shipments after we establish a template for a shipping lane. As well as the easy search tools for lane history. Overall extremely happy. We usually have any issues resolved within a few hours or have an answer explaining things. Pros Integration is nice with all of the other platforms. TS, MCP, Macropoint, Trucker Tools. I love the ability to duplicate shipments after we establish a template for a shipping lane. As well as the easy search tools for lane history. Cons I wish the updates were explained a little more clearly maybe by a patch note email. We find ourselves figuring out new tweaks to the system just kind of on the fly as we work. Alternatives considered [DAT Load Board](https://www.capterra.com/p/265434/DAT-Load-Board/) Reason for choosing Tai TMS Ease of integration and work flow. Customer service is great Switched from [ITS Dispatch](https://www.capterra.com/p/106760/ITS-Dispatch/) Ease of integration and work flow. Customer service is great Review Source JG Jeff G. President Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great reports, no downtime" August 15, 2024 5.0 Great. We can't remember the last downtime. The brokers love it because less clicking between screens Pros Lots of ways to do accurate reports. We love the customization. Cons The cost is a little high. But they have kept pricing consistent - they have not raised prices since we started using TAI more than two years ago. Switched from [TMS.AI](https://www.capterra.com/p/153047/Rose-Rocket/) RoseRocket had too many screens to switch through to book a load. Plus, RoseRocket did not sync with our accounting system well. Review Source JS Justin S. VP of Sales Logistics and Supply Chain Used the software for: 1-2 years ### "Concept Logistics - Justin Smith Review" April 5, 2021 4.0 I really like TAI and the people at TAI, unfortunately the turnover has resulted in TAI losing many of their good people and I am yet to see where the AKKR investment has resulted in "more support" like we were promised. Still waiting on a response for the Key Bank testing sent last week and followed up. We also have some challenges with the fact that EFS left bills unpaid that neither TAI or AKKR will take responsibility for, even though we paid and our clients paid us for the load to EFS, but EFS not paying the carrier has come back to us. We already ate $600 with UPS, and I just heard about another couple almost 1 year old that FedEx is invoicing to our client. At what point does that stop and TIA or AKKR do the right thing? I don't know that I'm going to be as willing to eat the loss on these FedEx ones. Pros I like the LTL modules and functionality a lot, and I really like the POTENTIAL I see on the Truckload side of the system. Custom reporting and Front Office are an upside, but there are a few items in both that need to be updated and baked fully. Cons Front Office capabilities need to be fully baked (Mode Filtering & Carrier Front Office view). The Truckload modules are becoming less "LTL-like", but this is still where the biggest gap is. Although Truckload Quoting screen and automation are on the cutting edge, some of the Truckload basics just simply aren't there, and we've submitted much feedback that goes unanswered. The reporting is also a challenge, seems like a lot of work went into that 2+ years ago, but some of the challenges we expressed with "Shipped Reports", "Custom Reporting", and even the "Profitability Report" are limited and don't always generate the same numbers as other more detailed reports. Some of the TL statuses will help us minimize the "play in the joints", but at the moment our President is second guessing the numbers. We also haven't received great communication since the buyout and turnover, with Mitch having to reschedule a meeting twice and we haven't found time to hope back on in months. Alternatives considered [Revenova TMS](https://www.capterra.com/p/144582/Revenova-TMS/) Reason for choosing Tai TMS Same answer as why we chose to switch. Truckload seemed to be closer to where we needed it at the time, but still a lot of work needed there. Switched from [Descartes Aljex](https://www.capterra.com/p/215165/Descartes-Aljex/) Needed to capture LTL and have an intuitive Front Office. Review Source VR Verified Reviewer Technology & Innovation Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Pretty Smart TMS with a great Marketplace" April 5, 2021 5.0 We as brokers, have shipments all over USA. General experience is great managing loads, doing overall tracking rating and even documenting. Few extra features are still in the wishlist, such a better APIs and some custom developments that other TMS options have. Pros they use several tools such and natural language processing for email quoting and machine learning algorithms to automate regular logistical issues. Cons The APIs for carriers are not great, as they do not allow small carriers to participate in the integration and also it reduce API dispatch request for big carriers such as UPS. They are continuesly developing and improving, but it requires a few details to be a super great tool. Alternatives considered [Kuebix TMS](https://www.capterra.com/p/153783/Kuebix-TMS/)[Magaya Supply Chain](https://www.capterra.com/p/22144/Magaya-Cargo-System/) Reason for choosing Tai TMS Initial implemenation was faster and the use of Machine learning, and artificial intelligence that translates in a more efficient operations team. Switched from [LIVE Connect](https://www.capterra.com/p/43989/Freight-Management-Solution/) A better user interface and the option of offering a customer front end or customer portal to self manage their loads and shipments. Review Source Response from Tai Software April 21, 2021 Hello, Thank you so much for taking the time to review our software. We would love the opportunity to chat with you about the problems you are having with API to get this resolved. Our customers utilizing API automation for LTL have been extremely happy with the direct integrations and we would like to make sure everything is working properly for you. Would you be open to reaching out to our support team to set up a meeting? Just tell them you would like to talk with Sean about your APIs. GM Greg M. Director of Operations Transportation/Trucking/Railroad Used the software for: 1-2 years ### "System Review" March 30, 2021 4.0 Pros Our team likes the software for the ease of use and operational efficiencies that we gain. Having the Truckload Quote screen has allowed the team to stop using notebooks and Excel sheets and keep everything digitally in the system. The ability to have a tracking link that our customers can use has helped tremendously each day for visibility. We are able to train and deploy tenured users within a couple of hours compared to other systems that can take days. Cons The system could use a detailed search function inside of the Truckload Search screen. Alternatives considered [Turvo](https://www.capterra.com/p/180847/Turvo/)[Revenova TMS](https://www.capterra.com/p/144582/Revenova-TMS/)[LOADPlus](https://www.capterra.com/p/208721/LOADPlus/)[Port TMS](https://www.capterra.com/p/184236/PortTMS/) Reason for choosing Tai TMS We felt that we would gain a lot of operational efficiencies through TAI and the UI was easy to navigate. We also liked the size and direction of TAI where we would be able to form a good partnership with their team and grow with them. We did not have this ability with the larger players where everyone is just another number to them. Review Source MM Megan M. Partner Channel Director Transportation/Trucking/Railroad Used the software for: 2+ years ### "Boost Transport - Partner Channel" January 12, 2026 4.0 I love the staff, capabilities and ease of use. It is ideal for LTL and TL freight. If it was easier to work with Partners in the Tai software rather than more barriers, I'd like to be able to refer more customers. Pros Responsiveness to capability needs as the supply chain industry changes. Certain features (ex: hyperlinked pro #s) set us apart from other very capable TMS when selling the software. Chatbot feature gives us quick/helpful information and connects us if we need further clarification. Cons No updates on system features prior to changing or being removed. There are more limitations in working with our Partners if we refer them to use Tai as their TMS. Higher cost (Marketplace Fee) and more overhead for our company. This also reduces the support and help they are used to. Review Source Response from Tai Software February 6, 2026 Hi Megan, Thank you for the detailed feedback. We value our partnership and are thrilled that features like hyperlinked PRO numbers and our chatbot are helping you stand out. We love having you in the Tai family and are always looking to improve with our partners! JS Joel S. CEO Warehousing Used the software for: 2+ years ### "Pros and cons" August 28, 2025 5.0 Pros I love Tai. I have used Tai for a few years now and have no complaints. I recently was able to meet a lot of the employees at the TIA convention and had a great time. Their customer service is unbeatable, the ease of integration with other vendors we use into TAI, and the fact that they are always up-to-date with the latest trends in Trucking/Tech, makes it a no-brainer to stay with Tai. Tai is very user-friendly. There is no other TMS system I would ever use. Cons the limitation of reference numbers being synced with QuickBooks online Tai Software is a innovative TMS system with a lot of helpful user tools. It allows our customers to use one system to run their entire logistical needs. There are some bugs that need to be cleaned up, but for an overall system Tai has produced a great product. Alternatives considered [ShipStation](https://www.capterra.com/p/155621/ShipStation/) Reason for choosing Tai TMS Price & integration QuickBooks online sync Review Source Response from Tai Software February 6, 2026 Hi Joel, It was great connecting at the TIA convention! Hearing that Tai is a "no-brainer" for your team is the highest compliment we could receive. We’re always working to improve the platform to ensure it remains the innovative, comprehensive tool your team deserves. Thank you for your partnership! CC Carlos C. Third Party Logistics Dispatcher Logistics and Supply Chain Used the software for: 6-12 months ### "My opinion on Tai." August 9, 2024 5.0 Overall it's a positive experience that I use for work everyday. Pros The quick responsiveness from the team. The new update has a nice GUI aesthetic. The filtering system for shipment tracking is easy to understand. Cons The activity log can be worked on to have more clarity. There's bugs when it comes to the package type being correctly presented on the BOL's. (As of recently, this issue seems to have gone away) Review Source DG David G. Business Development Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Teknowlogi - Operations’s And Customer Service Review " August 1, 2019 5.0 I am happy with the software and customer service . I’m excited to see what new advances you have in store to help streamline even better and faster. I like how you are constantly improving the software based on trial and error and suggestions by customers. Pros The software has a lot of great necessary functions that help streamline our operations. The outline of the system is multifunctional which allows us to handle shipment s easier and faster . We haven’t really dove into every aspect of the software but we home to engage in new areas of service which I’m sure the software will come in handy . We like the ability to duplicate order quickly and to have our favorite shipments saves for future use. We like how easy it is to add access Orioles and input cost and billing . We like how fast we can invoice multiple orders at once. We like how it looks professional. Cons There are sometimes issues we have with the PDF converter . Also, we have some commissions recalculating issues after an invoice has been created . Not sure why this happens to only certain loads . Overall we are happy. And if we do have an issue someone is always on the other end of the phone to assist me. Reason for choosing Tai TMS Been a long standing customer and have followed the programmers since the beginning. I have a lot of suggestions that I have offered based on what I feel would help us and i hope that plays a role In the future of this technology. Review Source Response from Tai Software August 6, 2019 Hello David, Thank you so much for your detailed review of our TMS software. We greatly appreciate your business and your willingness to share your experience online. FM Felipe M. Logistics Coordinator Logistics and Supply Chain Used the software for: 1-2 years ### "My time with Tai TMS" September 26, 2023 5.0 My overall experience with Tai TMS has been satisfactory, I got no real complaints. Pros I like the most how useful Tai TMS has been for me as a freight broker, I can keep track of the load I have available as well as the loads that are moving and being picked up. Cons I have not found any issues when using Tai, sometimes it can be laggy, but most of the time it runs smoothly, I am satisfied with my experience up to date. Review Source SC Stefany C. LTL & compliance Coordinator Logistics and Supply Chain Used the software for: 2+ years ### "Complete TMS " February 12, 2023 5.0 TAI has a good customer service that help you wit any issue or question Pros Useful TMS for dispatching shipments through integrations with carriers. Its a really good software for a broker because let you have all the information in the same software Cons It could be useful if more tools for FTL are developed and also a feature where you can make a complaint regarding a bad carrier Review Source DW DAVID W. Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Iuvo Logistics Review" August 27, 2019 5.0 We move LTL and dedicated truckloads everyday. Pros I like how easy it is to use. The LTL functionality is fantastic and our LTL customers seem to like it. I also like the reporting features. Cons Creating truckloads in the system needs some improvements, especially with rating. All the rating needs to be performed outside the system whereas would prefer the ability to pull from a customer specific rate matrix so the rate is calculated automatically from the mileage. Would like the same for a fuel surcharge table. Reason for choosing Tai TMS Because of the robust LTL tool. Review Source Response from Tai Software August 28, 2019 Hi David, Thank you for taking the time to leave us an online review. We are happy to hear that you have found the system easy to use. Regarding truckload, we can actually help you implement this functionality. Please reach out to our client success team. DO DON O. Corporate Compliance Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "intelligent Transportation" September 20, 2019 4.0 TAI has allowed us to keep current with government regulations and internal SOP's as they work together thus insuring limited exposure, profitability and timely responses that enhance our experience with our customers. Pros TAI software combine with the TMS proves to be on the cutting edge of instantly available data and resources , that allows the user to make clear and accurate decisions regarding their transportation needs. Cons The software needs to have more flexibility in the fire walls so as to enable cross data availabilty Review Source EB Evan B. President Logistics and Supply Chain Used the software for: 2+ years ### "Great All Around" June 7, 2019 5.0 Pros The system has tremendous intuitive functionality, and is always improving. Cons I do not have any cons to report. All functionality that we've needed have been implemented promptly. Review Source Response from Tai Software August 7, 2019 Hi Even, Thank you for taking the time to leave us a review. We are so glad to hear that you are happy with the functionality of the TMS. Our development team works very hard to ensure ease of use and we are glad to hear this has translated to our users. RB Ryan B. GM of Operations Logistics and Supply Chain Used the software for: 2+ years ### "Advanced TMS Systems" September 23, 2019 5.0 Originally we on-boarded with Teknowlogi just to push our LTL freight through their platform, we've officially rolled our TL business onto the platform as well due to enhancements made throughout the years. Pros User friendly software that is always upgrading for the betterment of all customers. Cons Sometimes the connection between Teknowlogi and QuickBooks can be lagging. Review Source JV JODI V. ops manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "My Review" September 19, 2019 5.0 For most part a good experiance Pros Easy to use, works good when it works. Easy to operate. Cons have lots of outages , time lapses and end of month it slows down Review Source GA Gunnar A. Account Manager Logistics and Supply Chain Used the software for: 6-12 months ### "Pick-up dated passed " March 30, 2021 4.0 Solving customers issues with transporting freight. Pros Ease of use/user friendly is what seperates TAI from the pack. Cons The pickup dated passed being in the dispatched section on the home screen vs. under the pickup date passed section. Review Source NC Nathan C. Director of Support Services Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great support for a good LTL product" September 19, 2019 4.0 Overall, I'm happy with the software. Other than billing, we haven't had issues with the TMS site. Pros The Ops team at Efreight is great in helping when needed, but customers often don't need help because they are able to create BOLs and set up shipments pretty easily. Cons The billing often has problems. They are generally quick to get them corrected, but it does frustrate a bit. Review Source VS Valerie S. Accounts Payable Logistics and Supply Chain Used the software for: 6-12 months ### "Logistics Software " September 10, 2019 4.0 Pros It has multiple areas to access similar information that allows for better time allotment Cons Not all lists have the same statuses etc available Review Source RR Ryan R. Used the software for: ### "Outstanding TMS" November 10, 2016 5.0 We started using the TMS product over 2 years ago. It has been a large part of our growth and our ability to service clients. My team and I reviewed a number of other TMS systems, but we felt that EFS had a great product then and had great vision into our needs for the future. They have worked with us, listen to our feedback and they continue to release improvements that have made the TMS better. The other positive experience we've had has been with their customer service team. When an issue or problem comes up they are quick to react and work with us or clients to get it fixed. They also do a great job of training our staff on training and advising them of new functions that are rolled out. They system has also been very reliable. The only time the system has been down is when they have schedule releases. This is a great product and provides great value to our business. Review Source MP Maria P. Bookkeeper Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Love the Functionality of This Software" August 20, 2019 5.0 Pros The functionality of this software is far superior to other TMS systems I have used. And even though there are a lot of functionalities and movie parts, the system keeps them simple and easy to use. Cons The system can be slow at times. There are a lot of moving parts so it's understandable so overall not a huge issue. Review Source Response from Tai Software August 21, 2019 Hi Maria, Thank you so much for your review. It is so good to hear how happy you are with the functionality of our TMS. We will continue to work on improving the speed, as we are always striving to deliver a product that increases efficiencies for our clients. MG Mike G. Used the software for: ### "Fantastic TMS" October 4, 2016 4.0 EFreightsolutions has been a great tool for running our 3pl business. Their support team is always there when we need a question answered or a problem fixed. We've used a few different TMS systems in the past and this one is by far the best we've used. Big time features for you money. Review Source Similar Products Featured ## Related categories [Freight](https://www.capterra.com/freight-software/)[Supply Chain Management](https://www.capterra.com/supply-chain-management-software/)[Transportation Management](https://www.capterra.com/transportation-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.