--- title: "Highrise Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Highrise Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/146703/Highrise/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Highrise Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Highrise ## What is Highrise? Join tens of thousands of small businesses managing follow ups with a simple CRM that's been helping people get back to what they love for 10 years. Other tools are too cumbersome or require too many steps. Highrise is the just right, more thoughtful way to track leads, manage follow ups, and build relationships. Start with a free no risk 30 day trial - follow up, close deals, and spend the rest of your day doing the things only you can do. ## What is Highrise used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Email Marketing](https://www.capterra.com/email-marketing-software/)[Contact Management](https://www.capterra.com/contact-management-software/) Top alternative Featured Overall rating Based on 129 user reviews Reviews sentiment Positive 92% Neutral 5% Negative 4% Starting price $24 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Highrise 4.5 (130) VS. [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $24 Per User, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (126) Ease Of Use 4.0 (977) Value For Money 4.5 (106) Value For Money 4.2 (799) Customer Service 4.4 (100) Customer Service 4.0 (770) ## Highrise alternatives Highest Rated [4.6 (912)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (1,341)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.3 (167)](https://www.capterra.com/p/130199/LeadSquared/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.4 (19,024)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars ## FAQs about Highrise Overview ### What problems does Highrise solve? Highrise solves scattered contact records and lost customer communication by centralizing people, companies, notes, emails, attachments, and follow-up tasks in one searchable database. Tags and custom fields help sales teams, customer service staff, recruiters, and small-business owners segment leads or candidates, coordinate shared interactions, and find relevant contacts quickly. Answer based on 48 reviews Overview ### Which roles and teams benefit most from Highrise? Highrise is most used by business owners, founders, presidents, and CEOs who need a central record of customer relationships, sales conversations, and follow-up tasks. Sales and account management teams track leads and client interactions, while operations, marketing, and business development leaders coordinate contacts, outreach, and pipeline activity. Answer based on 122 reviews Overview ### What company size and specific industries is Highrise built for? Highrise is designed for people-focused small businesses that need a simple, easy-to-set-up CRM for tracking leads and managing follow-ups. It is best suited to smaller teams that want an easy-to-use system, rather than large enterprises or highly complex industry-specific operations. Features and Usability ### What are the key features of Highrise? Highrise includes core CRM, reminders, and search features, with contact management centered on shared profiles, notes, tags, and custom fields. Reviewers also frequently discuss email dropbox/BCC filing for correspondence tracking, task reminders for follow-ups, and integrations and mobile access for working across devices. Answer based on 40 reviews Overview ### What features does Highrise offer? Highrise provides a focused CRM feature set for contact tracking, tasks, tags, deals, custom fields, and email capture. Small and midsize teams often prefer its uncluttered interface and practical tools over complex CRM systems, but organizations needing advanced reporting, marketing automation, region-specific activity feeds, or highly specialized workflows may find it too basic. Answer based on 25 reviews Integrations ### Which third-party tools and platforms does Highrise integrate with? Highrise integrates with over 40 third-party tools, including ActiveCampaign, Constant Contact, FreshBooks, Freshdesk, Geckoboard, Gravity Forms, Formstack Forms, and Act-On. Its catalog covers email marketing, accounting, customer support, dashboards, and form-building platforms, providing connections for contact management and related business workflows. Answer based on 40 reviews Getting Started and Support ### How easy is it to onboard and train a team on Highrise? Highrise is generally easy to onboard because its core CRM workflow is simple and logical. Webinars, videos, and documentation support team training. Reviewers report that everyday users, including virtual assistants and sales staff, become productive quickly, while teams configuring custom categories, integrations, or more detailed CRM processes may need additional familiarization. Answer based on 14 reviews Getting Started and Support ### What customer support options does Highrise offer, and how do users rate the experience? Highrise provides email/help desk, FAQ/forum, knowledge base, and chat support. Users commonly describe support representatives as responsive, friendly, and helpful, with some noting very quick replies. However, a few reviewers report that customer service did not respond to trial-related questions, creating frustration during evaluation. Answer based on 16 reviews Features and Usability ### How well does Highrise manage contacts? Highrise organizes customer and prospect records effectively with tags, notes, custom fields, and email history. Small business sales teams value shared contact context, fast segmentation, and searchable records, while larger databases can require substantial manual cleanup and may expose limits in search speed, mobile contact syncing, and duplicate management. Answer based on 30 reviews ## Features AI summary Based on 14,838 CRM reviews Capterra reviewers point to the following as the CRM features buyers care about most: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) Highrise includes other CRM capabilities that reviewers also value, such as **Contact Database** (**47%**), **Search/Filter** (**45%**), and **Contact Management** (**44%**). Together, these features help businesses keep contact records organized, quickly find the right customer information, and manage ongoing relationship details in one place, allowing teams to work more efficiently and stay responsive. Contact Database 5.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Contact Management 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Sales Pipeline Management 4.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Pipeline view and tracking lead status Data Import/Export 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Import and export data to and from software applications Lead Qualification 4.3 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Score a lead on their quality or likelihood to buy based on certain behaviors Workflow Management 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Highrise 37 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - CAN-SPAM Compliance: Ensure all emails are compliant with anti-spam guidelines, as required by the CAN-SPAM Act - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Support: Provide online support for your customers through live chat or help desk functionality - Data Import/Export: Import and export data to and from software applications - Document Storage: Store and organize documents in a centralized system - Email Marketing: Create and send email blasts/campaigns - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Lead Segmentation: Divide leads into buckets based on predefined criteria and routing rules - List Management: Manage contacts across multiple mailing lists - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Prospecting Tools: Tools designed to streamline the process of lead generation and management for sales teams - Quotes/Estimates: Generate quotes or estimates for customers - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Pipeline Management: Pipeline view and tracking lead status - Search: Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Shared Contacts: Share contacts with other applications like Gmail and CRM - Subscriber Management: Add or remove subscribers from mailing lists - Task Management: Create, manage and track all task activities and progression - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Territory Management: Organize customer data and accounts by user or geography - Web-based Deployment: SaaS, web-based, online deployment - Workflow Management: Create, design and manage workflows for repetitive tasks - WYSIWYG Editor: What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface --- Get Advice We can help you find the software with the features you need. Features 4.2 (123) 4.2 Based on 123 reviews ## Pricing Value for money 4.5 (106) Free Trial Free Version Basic $24.00 Per User,Per Month Value for money 4.5 (106) 4.5 Based on 106 reviews ## Integrations [ FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (100) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (100) 4.4 Based on 100 reviews ## User reviews Overall rating 4.5 Based on 129 reviews Filter by rating Counts reflect reviews available in this feed. 5(79) 4(39) 3(6) 2(5) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Sending & Recruiting Projects Coordinator Used the software for: 1-3 years ### "Recruiters for our company were in need of a collaborative CRM software for teams. Highrise fit! " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 11, 2017 An easy to arrange setup that got us quickly started adding in our people and them adding in their contacts made us really happy. The email integration works amazingly so we can track contact interactions. Now we are picking up on connections with more contacts as we build a pipeline of interested engaged potential! Pros It's really pretty easy to get started and moving your recruiting team forward, and the flexible filters and tags make arranging what you want easy. Forming teams, passing info in, integrations with related software, importing and exporting are all very quick. Email integration with Google works perfectly! Cons It's still being built and the language around Cases and Deals bear a single mode feel to them that could become more useful with additional ways of measuring what you are doing. Analysis is available for about 1 months time, but year on year is limited. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Martin S. Advisor Used the software for: 3-5 years ### "Fast and lightweight CRM software with very attractive pricing" 5.0 December 12, 2017 Pros Very affordable, just enough features to work like a charm, easy to understand and use, zero training software Cons APIs only good for the first 20 hours of coding, lack of triggers, hooks and customizability (partially on purpose for good reasons) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Strategy Consultant Used the software for: 3-5 years ### "Highrise - Clunky software" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 June 24, 2019 Pros Pros - - It has all the basic feature but then that cannot be counted as Pros Cons Cons - The parent company has stopped investing in this software. So, the product is old and clunky and no scope for improvement - The product doesn't have user-friendly/intuitive software - The customer service is only via email. So, not helpful at all. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Founder, Chief Happiness Officer Used the software for: 3-5 years ### "We've been with Highrise for almost 10 years and it has transformed our client relations/service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 8, 2017 Assists us greatly in client relations and sals. Pros Ease of use. It is very simple and straight forward. The API integration is also wonderful. As a wedding photo studio, we use it like a client "diary" of sorts to help with the entire planning process. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Co Founder - COO Used the software for: 3-5 years ### "Support has been great, (email only) but great. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 8, 2017 Pros Minimalistic but feature packed. Gets us to the point, which is, contact customers sell them stuff. Cons Lacks some sales process parts but there are workarounds. Search has gotten slow now that we have 20,000 prospects. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mike G. Owner Used the software for: 3-5 years ### "Super easy to store client information, conversations, notes, etc." 5.0 January 2, 2019 Pros Ease of use, access from web or mobile. Constantly adding new features Cons We don't have the need to use cases, deals, or tasks, so I am under utilizing the power of the software but still feel it's a fair value. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Renee B. Sales and Marketing Assistant Used the software for: Less than 1 year ### "Simple but Great" 4.0 August 9, 2018 Pros High rise is extremely straightforward, clean, and user friendly. The tasks are extremely easy to manage and team leaders get great insight into what everyone is working on. We rely heavily on the email integration for logging customer account activity and assigning accounts. Cons With simplicity comes limitations. This CRM serves our small company well, but for a bigger company with mare email marketing this is not going to offer you the most robust features Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Trey G. Operations Manager Used the software for: 3-5 years ### "Very helpful CRM for small business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 5, 2018 Pros The dropbox features is better than any other CRM I've used. As long as you link your email with Highrise and use your custom dropbox email address as a BCC, you can have any email you send show up in Highrise automatically (assigned to the correct party). This makes it really easy for multiple employees to interface with the same client and stay in the loop. Cons Highrise could do a better job of identifying duplicate contacts or merging clients with the same email domain address. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Marketing & Business Development Manager Used the software for: 3-5 years ### "Life Saving Tool" 5.0 December 8, 2017 As with any tool the data is only as good as what you input into it - but as long as you take the time upfront to input the data then it can be a lifesaver later! Pros You can link people together by company Link email to notes on individuals Reminders to follow up with people great value for price If you set up a common data entry rule and how it is input it is SO WONDERFUL to pickup where another team member left off. You can see all activity. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Customer Experience Lead Used the software for: Less than 1 year ### "Very End-User Friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 22, 2018 Pros There's not a lot of nooks and crannies. What you see is what you get. :) Cons I wish there were more integrations with other softwares and ticketing softwares. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/146703/Highrise/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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