--- title: "Highrise Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Highrise the right CRM solution for you? Explore 130 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/146703/Highrise/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Highrise 4.5 (129) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Highrise Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews AR Alex R Account ManagerMedia Production, 2 - 10 employeesUsed the software for: More than 2 years. “Reminders and task list relating to contacts is great but having emails 'bcc' everything through the CRM is a time saver!“ May 25, 2022 LB Laura B CoachProfessional Training & Coaching, Self-employedUsed the software for: More than 2 years. “It used to interface with gmail but has now stopped that and will no longer receive upgrades, which is a shame.“ November 20, 2020 LB Laura B CoachProfessional Training & Coaching, Self-employedUsed the software for: More than 2 years. “Good contact data base management where I can refer back to important conversation threads which might go amiss in a busy inbox.“ November 20, 2020 KS Kyle S Chief Operating OfficerComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “The data from the system does not have a useable report“ July 28, 2021 ## Showing most helpful reviews Showing 1-25 of 129 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Sending & Recruiting Projects Coordinator Used the software for: 1-3 years ### "Recruiters for our company were in need of a collaborative CRM software for teams. Highrise fit! " December 11, 2017 4.0 An easy to arrange setup that got us quickly started adding in our people and them adding in their contacts made us really happy. The email integration works amazingly so we can track contact interactions. Now we are picking up on connections with more contacts as we build a pipeline of interested engaged potential! Pros It's really pretty easy to get started and moving your recruiting team forward, and the flexible filters and tags make arranging what you want easy. Forming teams, passing info in, integrations with related software, importing and exporting are all very quick. Email integration with Google works perfectly! Cons It's still being built and the language around Cases and Deals bear a single mode feel to them that could become more useful with additional ways of measuring what you are doing. Analysis is available for about 1 months time, but year on year is limited. Review Source Martin S. Advisor Used the software for: 3-5 years ### "Fast and lightweight CRM software with very attractive pricing" December 12, 2017 5.0 Pros Very affordable, just enough features to work like a charm, easy to understand and use, zero training software Cons APIs only good for the first 20 hours of coding, lack of triggers, hooks and customizability (partially on purpose for good reasons) Review Source R Reviewer Strategy Consultant Used the software for: 3-5 years ### "Highrise - Clunky software" June 24, 2019 2.0 Pros Pros - - It has all the basic feature but then that cannot be counted as Pros Cons Cons - The parent company has stopped investing in this software. So, the product is old and clunky and no scope for improvement - The product doesn't have user-friendly/intuitive software - The customer service is only via email. So, not helpful at all. Review Source R Reviewer Founder, Chief Happiness Officer Used the software for: 3-5 years ### "We've been with Highrise for almost 10 years and it has transformed our client relations/service" December 8, 2017 5.0 Assists us greatly in client relations and sals. Pros Ease of use. It is very simple and straight forward. The API integration is also wonderful. As a wedding photo studio, we use it like a client "diary" of sorts to help with the entire planning process. Review Source R Reviewer Co Founder - COO Used the software for: 3-5 years ### "Support has been great, (email only) but great. " December 8, 2017 5.0 Pros Minimalistic but feature packed. Gets us to the point, which is, contact customers sell them stuff. Cons Lacks some sales process parts but there are workarounds. Search has gotten slow now that we have 20,000 prospects. Review Source Mike G. Owner Used the software for: 3-5 years ### "Super easy to store client information, conversations, notes, etc." January 2, 2019 5.0 Pros Ease of use, access from web or mobile. Constantly adding new features Cons We don't have the need to use cases, deals, or tasks, so I am under utilizing the power of the software but still feel it's a fair value. Review Source Renee B. Sales and Marketing Assistant Used the software for: Less than 1 year ### "Simple but Great" August 9, 2018 4.0 Pros High rise is extremely straightforward, clean, and user friendly. The tasks are extremely easy to manage and team leaders get great insight into what everyone is working on. We rely heavily on the email integration for logging customer account activity and assigning accounts. Cons With simplicity comes limitations. This CRM serves our small company well, but for a bigger company with mare email marketing this is not going to offer you the most robust features Review Source Trey G. Operations Manager Used the software for: 3-5 years ### "Very helpful CRM for small business" April 5, 2018 5.0 Pros The dropbox features is better than any other CRM I've used. As long as you link your email with Highrise and use your custom dropbox email address as a BCC, you can have any email you send show up in Highrise automatically (assigned to the correct party). This makes it really easy for multiple employees to interface with the same client and stay in the loop. Cons Highrise could do a better job of identifying duplicate contacts or merging clients with the same email domain address. Review Source R Reviewer Marketing & Business Development Manager Used the software for: 3-5 years ### "Life Saving Tool" December 8, 2017 5.0 As with any tool the data is only as good as what you input into it - but as long as you take the time upfront to input the data then it can be a lifesaver later! Pros You can link people together by company Link email to notes on individuals Reminders to follow up with people great value for price If you set up a common data entry rule and how it is input it is SO WONDERFUL to pickup where another team member left off. You can see all activity. Review Source R Reviewer Customer Experience Lead Used the software for: Less than 1 year ### "Very End-User Friendly" October 22, 2018 5.0 Pros There's not a lot of nooks and crannies. What you see is what you get. :) Cons I wish there were more integrations with other softwares and ticketing softwares. Review Source CF Cedric F. Publisher/Owner Used the software for: 3-5 years ### "Comprehensive Publishing Software Excellent Management Tool" November 16, 2022 5.0 Very pleased with the value. Pros Price and ease of operation, and ease of training other staff Cons Exporting other lists from competitive software Review Source R Reviewer Director, Strategy & Management Used the software for: 3-5 years ### "I love Highrise! It feels like a trusted friend--keeping and sharing precious the information I need" March 5, 2018 5.0 Pros Clean and clear design is cheerful and makes it easy to find and read information. The layout makes sense to me. Sharing notes and contacts in our small business makes all of us as smart about our customers as any one of us is. The easily customized tags and filters enables me to store information the way my brain works for sorting contacts. Easy import/export is fantastic as well. Cons I'd like the feature of notifying someone about a posted message to be available on a forwarded message as well. Doesn't currently seem to be. Flip side of customizing tags is that different people can inadvertantly create different tag names for essentially the same thing, making it easy to miss on the list you want. The benefit far outweighs this problem in my mind, but it has been a drawback for some of my colleagues. Review Source JD Jessie D. Founder Used the software for: 1-3 years ### "Highrise, probably the simplest CRM to use" May 2, 2022 4.0 Pros When I used Highrise I loved it foremost for its simplicity. It has a very simple user interface, where you can see that things were thought through very well. This simplicity should not be underestimated because it's this what makes a CRM being used. Cons The downside of the simplicity is of course that it sometimes felt like features were missing. For example, integration with social media platforms - ie the ability to easily log those activities was a bit cumbersome. Most CRMs today also support some form of email marketing integration. Review Source R Reviewer Used the software for: 3-5 years ### "Highrise is a Great CRM " July 17, 2016 5.0 Solid product, love seeing it being actively improved on a regular basis. Also have been using as easy to share task based system. LOVE the way I can add a bcc email address to help file all customer email conversations, that and the search make for a huge insurance investment to ensure we always know what was said for each client. Pros Easy to use, easy on the eyes, super functional. Cons Integration with Gmail is neat, but what about the rest of us? After reminder or todo passes the expiry date program doesn't keep reminding user of old/late task (which is essential) Would love to see some 'health' so clients that haven't been touched for awhile popup as needing a call/attention. Review Source Natasha L. COO Used the software for: 3-5 years ### "Client management simplified " September 18, 2024 5.0 Pros I like how easy it is to view email communications and client information in a portal the whole team can use. Cons I do not have any issues with the Highrise platform. Review Source R Reviewer HR Coordinator Used the software for: 3-5 years ### "Highrise" June 8, 2017 4.0 I would recommend it! Pros I have been using HR for 4 years, and I find it to be an asset to the company I work for. The whole team is able to follow customers and projects with ease. I would recommend HR to other companies to enhance their existing customer service programs. Cons No nice integration with email (outlook) – Adding contacts and tracking general communication is clumsy at best and a huge pain at worst. Many times Highrise refused forwarded emails (one of the ways to get them in the system) Review Source Kyle S. Chief Operating Officer Used the software for: 3-5 years ### "Highrise CRM user" July 29, 2021 4.0 Pros I think the software allows us to easily find notes on customers and correspondence with them Cons I do not think the software does a good job at providing a pipeline for customer sales. The data from the system does not have a useable report Review Source Stephanie M. Manager Used the software for: 3-5 years ### "Good program" August 24, 2018 5.0 Pros Highrise is economical and provides many good features. The program allows for ease in putting in contacts and notes. Cons It is not easy to export data to another source. Does allow for export to Excel, but you are not able to export entire record with notes. Review Source R Reviewer Account Manager Used the software for: 3-5 years ### "User friendly and helpful for account management" October 13, 2017 5.0 Nothing more to say :) Pros Easy and logical, love it! To keep all notes and and details in one place, as well as a great way to view and contact clients. Email feature that keeps email in the account is great, as well as recent views is a nice feature. Cons There are a couple of overlapping functions that I think could be adjusted. Like having overlapping emails as the same email may own multiple accounts. Review Source R Reviewer CMO Used the software for: 3-5 years ### "Been a customer for 10+ years - can't run the CO. without it." December 11, 2017 4.0 Sales! Easy training, Visibility and Peace or mind. Pros Ease, above all - CRM is simple - keep track - avoid distraction - HighRise sticks to the basics and leaves the bells and whistle to the others. Cons We are happy to see improvements in reporting, and activity tracking, but would like to see more. Luckily you can talk to the team and actually see your interests addressed. Review Source R Reviewer Account Coordinator Used the software for: 3-5 years ### "I have used highrise for 3 different companies and it an easy platform to use overall. " June 27, 2017 5.0 Easy access to client information, tasking coworkers or yourself. User friendly and keeps me organized. Pros Easy access to clients and the ability to leave notes for anyone involved in the case. Tasking is simple and all laid out for you. Cons Sometimes you want to be able to share information with clients and with this system you are not able to. Review Source R Reviewer Director of Business Development Used the software for: Less than 1 year ### "So far so good with Highrise!" December 8, 2017 4.0 A similar company as mine uses Highrise and that's what turned me on to them even though I already knew another popular software quite well and have been a user of it. I liked that I stepped out of my comfort zone and tried another product, it was a wise decision. Pros I work for a consulting company and I'm using Highrise at a very basic level right now, as I'm starting form the ground up at a company that doesn't have a CRM system in place. It's very user friendly and keeps track of my daily tasks in an easy to understand way. Cons There are a few details to the product that I would change but that would be getting down to a very granular level that probably just pertains to me and my workflow. The biggest Con I see is that they are a small company and at this point do not have phone support. This perhaps will change with time. Everything has to be done via email currently. However, they are very responsive and will record videos to your specific problem and email those videos to you in their responses. Review Source John K. CEO Used the software for: Less than 1 year ### "Great software for organizing your meetings/calendar/contacts. It's like the secretary I don't have!" December 8, 2017 5.0 Pros Syncs with my Google Calendar and all my tasks/meetings are imported Easy to add/remove contacts from the web-interface Cons Doesn't sync with my Contact List on my phone. I can't add a highrise contact to my phone's contact list. Nor can I search from my contact list (or my phone's search) to my highrise contacts. This addition would make it reach perfection Review Source R Reviewer COO/Sales Manager Used the software for: Less than 1 year ### "Easy, effective & customer service is so responsive if I do have questions" December 8, 2017 5.0 Pros how easy it is to enter information and tag it. Pulling reports is super awesome and easy as well. Connecting my emails to the files is great! Cons The deals section seems to be for large deals. in our profession our deals are a little different. I wish we could customize for what we need but it's not a deal breaker. The price is so good you cannot complain about functionalities like that. Review Source R Reviewer president Used the software for: 1-3 years ### "Easy and Great Value" December 11, 2018 5.0 We were organized with storing key customer information. Pros Cost for what you get. We have a small company, but this was organized, loved the email feature and very easy to use. Cons I don't think it has a link to calendar function. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.