--- title: "Highrise Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Highrise the right CRM solution for you? Explore 130 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/146703/Highrise/reviews/" page_type: "reviews" language: "en" --- Highrise 4.5 (130) [View alternatives](https://www.capterra.com/p/146703/Highrise/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 8th, 2026 # Reviews of Highrise Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews AR Alex R Account ManagerMedia Production, 2 - 10 employeesUsed the software for: More than 2 years. “Reminders and task list relating to contacts is great but having emails 'bcc' everything through the CRM is a time saver!“ May 25, 2022 LB Laura B CoachProfessional Training & Coaching, Self-employedUsed the software for: More than 2 years. “It used to interface with gmail but has now stopped that and will no longer receive upgrades, which is a shame.“ November 20, 2020 LB Laura B CoachProfessional Training & Coaching, Self-employedUsed the software for: More than 2 years. “Good contact data base management where I can refer back to important conversation threads which might go amiss in a busy inbox.“ November 20, 2020 KS Kyle S Chief Operating OfficerComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “The data from the system does not have a useable report“ July 28, 2021 ## Showing most helpful reviews Showing 1-25 of 130 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Elizabeth G. Assistant Editor Used the software for: 2+ years ### "Highrise is a great CRM with a clean design. Great for those who Salesforce is too complicated. " February 8, 2018 4.0 Great CRM for managing contacts and notes. Pros Easy search, merging contacts. The best part is the ability to forward and bcc emails and have them go into highrise connected to the contact directly. Cons I've run into some problems with exporting lists of emails for marketing. Would like to be able to customize the export. Also would like a way to assign a task lists in bulk. Since they don't have that feature I have been forced to use third-party software. Review Source Steven C. Sending & Recruiting Projects Coordinator Religious Institutions Used the software for: 1-2 years ### "Recruiters for our company were in need of a collaborative CRM software for teams. Highrise fit! " December 7, 2017 4.0 An easy to arrange setup that got us quickly started adding in our people and them adding in their contacts made us really happy. The email integration works amazingly so we can track contact interactions. Now we are picking up on connections with more contacts as we build a pipeline of interested engaged potential! Pros It's really pretty easy to get started and moving your recruiting team forward, and the flexible filters and tags make arranging what you want easy. Forming teams, passing info in, integrations with related software, importing and exporting are all very quick. Email integration with Google works perfectly! Cons It's still being built and the language around Cases and Deals bear a single mode feel to them that could become more useful with additional ways of measuring what you are doing. Analysis is available for about 1 months time, but year on year is limited. Review Source PR Puneet R. Strategy Consultant Entertainment Used the software for: 2+ years ### "Highrise - Clunky software" June 23, 2019 2.0 Pros Pros - - It has all the basic feature but then that cannot be counted as Pros Cons Cons - The parent company has stopped investing in this software. So, the product is old and clunky and no scope for improvement - The product doesn't have user-friendly/intuitive software - The customer service is only via email. So, not helpful at all. Review Source Martin S. Advisor Used the software for: 2+ years ### "Fast and lightweight CRM software with very attractive pricing" December 7, 2017 5.0 Pros Very affordable, just enough features to work like a charm, easy to understand and use, zero training software Cons APIs only good for the first 20 hours of coding, lack of triggers, hooks and customizability (partially on purpose for good reasons) Review Source John S. Founder, Chief Happiness Officer Used the software for: 2+ years ### "We've been with Highrise for almost 10 years and it has transformed our client relations/service" December 7, 2017 5.0 Assists us greatly in client relations and sals. Pros Ease of use. It is very simple and straight forward. The API integration is also wonderful. As a wedding photo studio, we use it like a client "diary" of sorts to help with the entire planning process. Review Source Kevin B. L. Co Founder - COO Automotive Used the software for: 2+ years ### "Support has been great, (email only) but great. " December 7, 2017 5.0 Pros Minimalistic but feature packed. Gets us to the point, which is, contact customers sell them stuff. Cons Lacks some sales process parts but there are workarounds. Search has gotten slow now that we have 20,000 prospects. Review Source Mike G. Owner Information Technology and Services Used the software for: 2+ years ### "Super easy to store client information, conversations, notes, etc." December 28, 2018 5.0 Pros Ease of use, access from web or mobile. Constantly adding new features Cons We don't have the need to use cases, deals, or tasks, so I am under utilizing the power of the software but still feel it's a fair value. Review Source Renee B. Sales and Marketing Assistant Internet Used the software for: 6-12 months ### "Simple but Great" August 9, 2018 4.0 Pros High rise is extremely straightforward, clean, and user friendly. The tasks are extremely easy to manage and team leaders get great insight into what everyone is working on. We rely heavily on the email integration for logging customer account activity and assigning accounts. Cons With simplicity comes limitations. This CRM serves our small company well, but for a bigger company with mare email marketing this is not going to offer you the most robust features Review Source Trey G. Operations Manager Used the software for: 2+ years ### "Very helpful CRM for small business" April 2, 2018 5.0 Pros The dropbox features is better than any other CRM I've used. As long as you link your email with Highrise and use your custom dropbox email address as a BCC, you can have any email you send show up in Highrise automatically (assigned to the correct party). This makes it really easy for multiple employees to interface with the same client and stay in the loop. Cons Highrise could do a better job of identifying duplicate contacts or merging clients with the same email domain address. Review Source Kate B. Marketing & Business Development Manager Mental Health Care Used the software for: 2+ years ### "Life Saving Tool" December 7, 2017 5.0 As with any tool the data is only as good as what you input into it - but as long as you take the time upfront to input the data then it can be a lifesaver later! Pros You can link people together by company Link email to notes on individuals Reminders to follow up with people great value for price If you set up a common data entry rule and how it is input it is SO WONDERFUL to pickup where another team member left off. You can see all activity. Review Source CF Cedric F. Publisher/Owner Publishing Used the software for: 2+ years ### "Comprehensive Publishing Software Excellent Management Tool" November 15, 2022 5.0 Very pleased with the value. Pros Price and ease of operation, and ease of training other staff Cons Exporting other lists from competitive software Reason for choosing Highrise Price and need at the time Review Source VR Verified Reviewer Director of New Business Consumer Goods Used the software for: 2+ years ### "Great Lightweight CRM for Small to Mid-Size Companies" April 5, 2019 5.0 Pros I evaluated a bunch of CRM tools, and found that Highrise offered perfectly adequate functionality for my needs at a fraction of the price of other CRM tools on the market. I was able to track customer contacts, share customer contact details with members of my team, set up reminder tasks, and easily import and export lists. Cons Nothing. It did everything I needed it to do and was easy on the budget. Review Source VR Verified Reviewer Editor & Reputation Defender Used the software for: 2+ years ### "Highrise has been a great CRM for our company" June 22, 2018 5.0 Pros I like the fact that all information I need about any of our clients is on one page which is really helpful! Cons It's getting slightly outdated as newer and more intuitive CRM programs enter the marketplace. It can't do everything that the new guys do. Review Source CW Chelsea W. Manager of Operations Non-Profit Organization Management Used the software for: 2+ years ### "Works Okay, Not Very Innovative" July 27, 2017 4.0 Pros This program is a great way that our company files it's paperwork instead of physical files. It has great functionality there. Along with customization in fields to keep track of profiles and things specific to the company using it. Cons I find myself having to backpedal a lot while using this software. If you forge to tag another person, you have to delete the whole message rather than edit. The search is very sensitive to what information you put into it, results won't quite pop up unless you type in just the right thing. Review Source Response from Highrise July 27, 2017 Thanks for the review Chelsea and to Rebuilding Together Pittsburgh for being a long time customer. Did you know we offer a 25% discount to non-profits? (just need documentation/proof). We may also be able help on the tagging if you want to send over more details: support@highrisehq.com. AS Alex S. Director Management Consulting Used the software for: 2+ years ### "When you need a simple to learn and use CRM, Highrise is the best." June 24, 2016 5.0 We are using Highrise and help other businesses transition to it. It is a terrific small business-friendly product that is super-easy to learn and has some great features most larger products have such as bulk, personalized, track emails and segments. We really enjoy being able to use the email drop box features to control much of the functionality of the product, and it's quite unique in that respect Pros Easy to use and learn especially in team settings Email drop boxes that can be used for emails to contacts, cases, deals Use for support helpdesk functionality and it works great (check out the blog for more details) Bulk emailing that can be tracked and separate segments created Cons Sometimes filters are hard to navigate Could be better with integration from other SaaS products Limited reporting Review Source LK Laurence K. Sales and Marketing Automotive Used the software for: 6-12 months ### "Its great strength is its simplicity." June 27, 2016 5.0 We have previously paid thousands of pounds for a CRM system (allied to a popular accounts package) which was a disastrous mistake. Countless controls and functions and sections and definitions and miserable standard of support meant it was shelved within a few months. The term CRM became closely allied to leprosy the whole exercise moved proper contact management back by months or possible years. I found Highrise on an internet search and saw that many people described it as simple or stripped down which was exactly what I felt we needed. We took the free version for about 4 weeks and then upgraded to a very cost effective monthly subscription. Pros Simplicity. Ease of use. Speed of familiarisation. Completely intuitive. Price. The Support system sets a standard far, far higher than most multinationals or multi-billion dollar companies could hope to even aspire to. It really is the Gold Standard of support systems. Cons Clearly this package will not suit every company but for our very short sales cycle and a customer base of around 1000 active accounts this package is faultless. Review Source JC Juliette C. Partner Executive Office Used the software for: 2+ years ### "Superb CRM tool for our Boutique Recruitment Consultancy, recommended to many already. " January 10, 2018 5.0 Easy to use once set up and the fact cloud based and being continually invested in by the owners. Pros Flexibility to design the fields and tags so it works for you and your business. We don't use all the functions - but that doesn't hinder the way it works. Constant developments on the software and use is amazing. Love the App for mobile use - so easy and accessible when out and about. We have made suggestions and you have listened and updated. Any queries when we were first setting up 4 years ago were dealt with immediately. Review Source VL Vanessa L. HR Coordinator Philanthropy Used the software for: 2+ years ### "Highrise" June 7, 2017 4.0 I would recommend it! Pros I have been using HR for 4 years, and I find it to be an asset to the company I work for. The whole team is able to follow customers and projects with ease. I would recommend HR to other companies to enhance their existing customer service programs. Cons No nice integration with email (outlook) – Adding contacts and tracking general communication is clumsy at best and a huge pain at worst. Many times Highrise refused forwarded emails (one of the ways to get them in the system) Review Source KS Kyle S. Chief Operating Officer Computer Software Used the software for: 2+ years ### "Highrise CRM user" July 28, 2021 4.0 Pros I think the software allows us to easily find notes on customers and correspondence with them Cons I do not think the software does a good job at providing a pipeline for customer sales. The data from the system does not have a useable report Review Source SM Stephanie M. Manager Real Estate Used the software for: 2+ years ### "Good program" August 23, 2018 5.0 Pros Highrise is economical and provides many good features. The program allows for ease in putting in contacts and notes. Cons It is not easy to export data to another source. Does allow for export to Excel, but you are not able to export entire record with notes. Review Source PG Piper G. Account Manager Used the software for: 2+ years ### "User friendly and helpful for account management" October 12, 2017 5.0 Nothing more to say :) Pros Easy and logical, love it! To keep all notes and and details in one place, as well as a great way to view and contact clients. Email feature that keeps email in the account is great, as well as recent views is a nice feature. Cons There are a couple of overlapping functions that I think could be adjusted. Like having overlapping emails as the same email may own multiple accounts. Review Source DG Douglas G. CMO Entertainment Used the software for: 2+ years ### "Been a customer for 10+ years - can't run the CO. without it." December 7, 2017 4.0 Sales! Easy training, Visibility and Peace or mind. Pros Ease, above all - CRM is simple - keep track - avoid distraction - HighRise sticks to the basics and leaves the bells and whistle to the others. Cons We are happy to see improvements in reporting, and activity tracking, but would like to see more. Luckily you can talk to the team and actually see your interests addressed. Review Source KK Kelly K. Account Coordinator Telecommunications Used the software for: 2+ years ### "I have used highrise for 3 different companies and it an easy platform to use overall. " June 27, 2017 5.0 Easy access to client information, tasking coworkers or yourself. User friendly and keeps me organized. Pros Easy access to clients and the ability to leave notes for anyone involved in the case. Tasking is simple and all laid out for you. Cons Sometimes you want to be able to share information with clients and with this system you are not able to. Review Source TS Tami S. Director of Business Development Legal Services Used the software for: Less than 6 months ### "So far so good with Highrise!" December 7, 2017 4.0 A similar company as mine uses Highrise and that's what turned me on to them even though I already knew another popular software quite well and have been a user of it. I liked that I stepped out of my comfort zone and tried another product, it was a wise decision. Pros I work for a consulting company and I'm using Highrise at a very basic level right now, as I'm starting form the ground up at a company that doesn't have a CRM system in place. It's very user friendly and keeps track of my daily tasks in an easy to understand way. Cons There are a few details to the product that I would change but that would be getting down to a very granular level that probably just pertains to me and my workflow. The biggest Con I see is that they are a small company and at this point do not have phone support. This perhaps will change with time. Everything has to be done via email currently. However, they are very responsive and will record videos to your specific problem and email those videos to you in their responses. Review Source VR Verified Reviewer Sales and Marketing Assistant Internet Used the software for: Less than 6 months ### "Highrise offers the functionality and ease of use needed for a whole team" December 7, 2017 5.0 Organization! Streamlined task management Pros I love the Highrise offers a clean user interface with great functionality made easy to use by everyone on a team, regardless of their comfort level with technology. Cons I wish you could see tasks that have been checked off/recover tasks that were accidentally checked off the same way you can view and recover deleted tasks. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.