# Highrise Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Highrise the right CRM solution for you? Explore 130 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146703/Highrise/reviews --- Highrise 4.5 (130) [View alternatives](https://www.capterra.com/p/146703/Highrise/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Highrise Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews AR Alex R Account ManagerMedia Production, 2 - 10 employeesUsed the software for: More than 2 years. “Reminders and task list relating to contacts is great but having emails 'bcc' everything through the CRM is a time saver!“ May 25, 2022 KS Kyle S Chief Operating OfficerComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “The data from the system does not have a useable report“ July 28, 2021 LB Laura B CoachProfessional Training & Coaching, Self-employedUsed the software for: More than 2 years. “Good contact data base management where I can refer back to important conversation threads which might go amiss in a busy inbox.“ November 20, 2020 LB Laura B CoachProfessional Training & Coaching, Self-employedUsed the software for: More than 2 years. “It used to interface with gmail but has now stopped that and will no longer receive upgrades, which is a shame.“ November 20, 2020 ## Showing most helpful reviews Showing 1-25 of 130 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Gabrielle V. President | Co-Founder Used the software for: 2+ years ### "I use Highrise daily. Can't do my work without this valuable tracking tool. " March 9, 2018 5.0 I don't have to remember information about contacts. It saves me time and makes me more efficient in my job. The reminders keep me on track with my daily "to-do's" Pros It has a place for all the data points I need. I like 1.) the layout 2.) ease of use 3.) simple data search options 4.) ease of import/export 5.) email filing integration (using dropbox email address in bcc) Cons The order of the emails that show in notes per person. It's a little hard to follow email timeline, so the order could be improved. Review Source Elizabeth G. Assistant Editor Used the software for: 2+ years ### "Highrise is a great CRM with a clean design. Great for those who Salesforce is too complicated. " February 8, 2018 4.0 Great CRM for managing contacts and notes. Pros Easy search, merging contacts. The best part is the ability to forward and bcc emails and have them go into highrise connected to the contact directly. Cons I've run into some problems with exporting lists of emails for marketing. Would like to be able to customize the export. Also would like a way to assign a task lists in bulk. Since they don't have that feature I have been forced to use third-party software. Review Source PR Puneet R. Strategy Consultant Entertainment Used the software for: 2+ years ### "Highrise - Clunky software" June 23, 2019 2.0 Pros Pros - - It has all the basic feature but then that cannot be counted as Pros Cons Cons - The parent company has stopped investing in this software. So, the product is old and clunky and no scope for improvement - The product doesn't have user-friendly/intuitive software - The customer service is only via email. So, not helpful at all. Review Source Steven C. Sending & Recruiting Projects Coordinator Religious Institutions Used the software for: 1-2 years ### "Recruiters for our company were in need of a collaborative CRM software for teams. Highrise fit! " December 7, 2017 4.0 An easy to arrange setup that got us quickly started adding in our people and them adding in their contacts made us really happy. The email integration works amazingly so we can track contact interactions. Now we are picking up on connections with more contacts as we build a pipeline of interested engaged potential! Pros It's really pretty easy to get started and moving your recruiting team forward, and the flexible filters and tags make arranging what you want easy. Forming teams, passing info in, integrations with related software, importing and exporting are all very quick. Email integration with Google works perfectly! Cons It's still being built and the language around Cases and Deals bear a single mode feel to them that could become more useful with additional ways of measuring what you are doing. Analysis is available for about 1 months time, but year on year is limited. Review Source Martin S. Advisor Used the software for: 2+ years ### "Fast and lightweight CRM software with very attractive pricing" December 7, 2017 5.0 Pros Very affordable, just enough features to work like a charm, easy to understand and use, zero training software Cons APIs only good for the first 20 hours of coding, lack of triggers, hooks and customizability (partially on purpose for good reasons) Review Source John S. Founder, Chief Happiness Officer Used the software for: 2+ years ### "We've been with Highrise for almost 10 years and it has transformed our client relations/service" December 7, 2017 5.0 Assists us greatly in client relations and sals. Pros Ease of use. It is very simple and straight forward. The API integration is also wonderful. As a wedding photo studio, we use it like a client "diary" of sorts to help with the entire planning process. Review Source Kevin B. L. Co Founder - COO Automotive Used the software for: 2+ years ### "Support has been great, (email only) but great. " December 7, 2017 5.0 Pros Minimalistic but feature packed. Gets us to the point, which is, contact customers sell them stuff. Cons Lacks some sales process parts but there are workarounds. Search has gotten slow now that we have 20,000 prospects. Review Source Mike G. Owner Information Technology and Services Used the software for: 2+ years ### "Super easy to store client information, conversations, notes, etc." December 28, 2018 5.0 Pros Ease of use, access from web or mobile. Constantly adding new features Cons We don't have the need to use cases, deals, or tasks, so I am under utilizing the power of the software but still feel it's a fair value. Review Source Renee B. Sales and Marketing Assistant Internet Used the software for: 6-12 months ### "Simple but Great" August 9, 2018 4.0 Pros High rise is extremely straightforward, clean, and user friendly. The tasks are extremely easy to manage and team leaders get great insight into what everyone is working on. We rely heavily on the email integration for logging customer account activity and assigning accounts. Cons With simplicity comes limitations. This CRM serves our small company well, but for a bigger company with mare email marketing this is not going to offer you the most robust features Review Source Trey G. Operations Manager Used the software for: 2+ years ### "Very helpful CRM for small business" April 2, 2018 5.0 Pros The dropbox features is better than any other CRM I've used. As long as you link your email with Highrise and use your custom dropbox email address as a BCC, you can have any email you send show up in Highrise automatically (assigned to the correct party). This makes it really easy for multiple employees to interface with the same client and stay in the loop. Cons Highrise could do a better job of identifying duplicate contacts or merging clients with the same email domain address. Review Source sN selena N. Director of Corporate Communications Non-Profit Organization Management Used the software for: 2+ years ### "Great Price and Great functionality - Hard to Navigate at first" October 8, 2019 4.0 Highrise has a computer and phone app which makes it super convenient for checking tasks when you're away from your desk. I love the many options you get when you use the software, The emailing system could be better, but honestly it gets the job done for the price. You can save templates and store databases as well. Its a great system. Pros You have a lot of options with Highrise. You can send mass emails, store databases, assign tasks to employees, set reminders, and more! Great task manager in my opinion. Cons The UI is hard to navigate at first. The tabs on the side are simple enough to understand, but I definitely think it could be organized and maybe explained a little better. But I have tried similar software and they have similar issues. Still this is my favorite. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/)[monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing Highrise Price and familiarity Review Source SS Samuel S. Asst. Manager Marketing and Advertising Used the software for: 1-2 years ### "Highrise is close to perfect, with responsive and helpful customer service" December 8, 2017 4.0 Business contact info and organization is excellent. Great customer support. Pros Highrise makes building your business contact list easy, with plenty of options for organizing them. Best of all is the way of filtering through tags. Sure, every site has tags, but if you really care about them as a way of creating lists and sublists and sub-sub-lists, you typically can't. Highrise's gives you a great way to view to filter through your contacts by adding/subtracting tags or word search. When I've run into problems or questions about certain features, the Highrise team is great at replying with real help. I'm not used to getting an answer so quickly from a website team without being put through the grinder of being put on hold or a beauracracy of emails, but Highrise has been stellar on that front. Cons Inputting your contacts is easy, with two available tabs for "person" or "company." However, you have to know which one you want to do before you start, because switching tabs/modes will erase any info you've already typed in. Would love Highrise yet more if they found a way to switch between tabs while retaining that info. Review Source VR Verified Reviewer Account Executive Used the software for: 2+ years ### "Solid site with solid support. I had looked at SOOOO many others. This one was the best fit for me." December 11, 2017 5.0 I use the free version, and it has been adequate for my needs. It allows me to enter all my contacts in a spreadsheet which I find easier and then upload them. I can easily track the contacts that I've had with prospects. I'm a sole proprietor so I don't need anything fancy like tracking proposals and the like, but I am very picky about how information is presented to me on a program, how much control I have over the details that I'd like to track, and how quickly I can access information. This program allows me all these things. Pros \- easy of use - flexible to customize - VERY responsive customer support - can import and export contacts - frequently updated Cons \- it takes a little getting use to, but it's the learning curve isn't bad at all Review Source VR Verified Reviewer Business Development Coordinator Internet Used the software for: 1-2 years ### "This system was very easy to use. " August 1, 2018 4.0 I was able to get customer information and communication organized. Pros This system was very easy to navigate. I would recommend this CRM for its ease of use. There were not many intricate features. Cons It would be nice if there was team communication for this software. Additionally, there was no good way to track monetary values. Review Source JD Jessie D. Founder Computer Software Used the software for: 1-2 years ### "Highrise, probably the simplest CRM to use" April 27, 2022 4.0 Pros When I used Highrise I loved it foremost for its simplicity. It has a very simple user interface, where you can see that things were thought through very well. This simplicity should not be underestimated because it's this what makes a CRM being used. Cons The downside of the simplicity is of course that it sometimes felt like features were missing. For example, integration with social media platforms - ie the ability to easily log those activities was a bit cumbersome. Most CRMs today also support some form of email marketing integration. Review Source CB Clinton B. Management Consulting Used the software for: 2+ years ### "Highrise is a Great CRM " July 14, 2016 5.0 Solid product, love seeing it being actively improved on a regular basis. Also have been using as easy to share task based system. LOVE the way I can add a bcc email address to help file all customer email conversations, that and the search make for a huge insurance investment to ensure we always know what was said for each client. Pros Easy to use, easy on the eyes, super functional. Cons Integration with Gmail is neat, but what about the rest of us? After reminder or todo passes the expiry date program doesn't keep reminding user of old/late task (which is essential) Would love to see some 'health' so clients that haven't been touched for awhile popup as needing a call/attention. Review Source KM Katie M. CEO Consumer Services Used the software for: 2+ years ### "I LOVE Highrise" July 13, 2016 5.0 Everyone at my company loves Highrise. It's easy to learn and intuitive to understand --even for the seriously non-technical employee. The few times that I have needed to contact support their response was swift, friendly and easy to follow. It's WAY cheaper than Salesforce and some of the other contact management databases out there. Pros Easy to use, easy to learn, easy on the eyes. It has an intuitive design and it NEVER breaks down. Cons I'd like to be able to run a report on all of the entries marked Clients to see their basic data and the field that I added "Referred By." Review Source VR Verified Reviewer Co-Founder Computer Software Used the software for: 6-12 months ### "Nice CRM that works for us!" July 29, 2018 4.0 Pros I like that the pricing fits our budget and that the software does it's job and doesn't have too many menus and options. Cons I don't like how it's a little hard to connect other services to Highrise so that we can export the data. Review Source LS Laura S. SVP Banking Used the software for: 6-12 months ### "I helped implement Highrise at my new company to keep track of our customers & prospects" March 7, 2018 5.0 I was able to track information on customers and prospects, making my business run better than ever. I could quickly search & see my entire history of communication with a particular individual or organization. Pros I loved that I could import from an excel file & easily manipulate large amounts of data which made it easy to get started. I didn't feel like I was starting at square 1. Cons The thing that was challenging was that I needed to make large updates to my data on a recurring basis. It was tricky to make the large data batch updates to my customers without losing small changes I'd made to the data since the initial import. Review Source PS Phil S. Gen Mgr Used the software for: 6-12 months ### "GREAT CRM!" July 27, 2016 5.0 I have used lotus databases, other online CRM's Highrise is the easiest to use of all I have experienced. Pros Tags, being able to dropbox link email correspondance to customer (person). I like the ease of management of duplications, since we have several employees accessing and adding contacts. Cons We deal with power companies, over several states. Multiple contacts in multiple cities. It would be nice to be able to search for example : Duke Power, Indiana (or city), then drill this result down by tag. I don't think there is a way presently to do this. Review Source Response from Highrise July 27, 2016 Thanks for the review Phil! This blog post and video shows how you can filter on a city AND a tag at the same time (today): https://medium.com/highrisehq/new-filter-ui-ded3467f5022#.pfxj0x3nv. And be on the lookout for some reporting updates soon! SS Samuli S. Retail Used the software for: 2+ years ### "Great CRM for small businesses" July 14, 2016 4.0 This is an affordable and easy to use CRM, freeing up time to those important things (like selling). The functionality is basic but really quite sufficient, and that's also why it's very easy to use. There is no reporting functionality (yet), but there are a few providers that offer deal funnel reporting a.s.o. Also, Highrise integrates nicely to Gmail with an external tool. All in all, you won't loose much money trying it out and I'm quite sure you will be pleased with it! Review Source VR Verified Reviewer Director Of Technology Graphic Design Used the software for: I used a free trial ### "Way too much busy work required for what I need, could be useful for a medium sales team" December 19, 2018 4.0 Nice looking powerful system, but it was just too many bells and whistles for what we needed to do. Pros Highrise is cute and fun to look at as far as contact management solutions go. I liked the way the contact profiles displayed once they were set up properly. I liked being able to save notes on each one. Cons I felt like the amount of work I had to do to get it set up with all of my contact data didn't justify the end result for my purposes. Since I'm the only person doing sales for our business, sticking with my old address book and notebook just worked better for me (maybe a bit dinosaurish of me but it just works better for me) but if you started filling it out as you go from the beginning of the company or had enough sales people working on the same system to justify it, it could be a great setup. Review Source DH Dave H. National Sales Manager Consumer Goods Used the software for: 2+ years ### "Highrise-the best CRM with Everything. " July 14, 2016 5.0 The first thing you notice about Highrise CRM is their email customer service. They answer quickly and completely. (Less back and forth emails). The next thing you notice is that they are always, always improving. Coming out with new features. Pros Good price for a "complete" CRM program!! Cons No phone support -- but hey -- they have answered my emails very quickly!! Review Source OL Osa L. Marketing Used the software for: 1-2 years ### "Because it's by Basecamp, you know it will save you time and money" July 19, 2018 5.0 Pros Highrise is easy to use, extremely intuitive, and very affordable. Highrise is built by Basecamp and it has it's own cult following. If you want an easy way to keep track of your customers and potential customers and you want it to mirror the human experience, and not feel stuck with the process you're forced into by your CRM, then you should try Highrise. Cons A lot of organizations are used to Salesforce, so it's hard to get people who have used highrise, or organizations that are willing to use Highrise, so even if you like Highrise you may find yourself having to use a different platform based on the organization you work with. Review Source MG Mike G. Editor Media Production Used the software for: 2+ years ### "Work with Highrise to manage contacts and email communication with clients" August 15, 2017 4.0 General organization, tracking communication between multiple employees so we are unified on what has been shared Pros I like that is is a web based way to add information about company contacts and track email communication Cons It's a bit of work to get all contact information unified and updated with proper information at first. Have assigned interns to update the database and make it look nice, pulling in profile pictures from linkedin and things like that Review Source Similar Products Featured