# Page 2 | Highrise Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Highrise the right CRM solution for you? Explore 130 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146703/Highrise/reviews --- Highrise 4.5 (130) [View alternatives](https://www.capterra.com/p/146703/Highrise/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Highrise ## Showing most helpful reviews Showing 26-50 of 130 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AE Aaron E. Founder Management Consulting Used the software for: 1-2 years ### "Early and excellent CRM for SMEs" September 10, 2024 5.0 Very good overall, and would have kept using it hand the price been more acceptable. Pros The user interface was amazing. We learned the founders issued Ruby which became their greatest success. Cons No complaints, our company used the product for some years and it served us well. Review Source NL Natasha L. COO Public Relations and Communications Used the software for: 2+ years ### "Client management simplified " September 17, 2024 5.0 Pros I like how easy it is to view email communications and client information in a portal the whole team can use. Cons I do not have any issues with the Highrise platform. Review Source YL Yasmine L. Manager Government Administration Used the software for: 6-12 months ### "La rapidité " January 16, 2024 4.0 Pros La simplicité d'utilisation et l'excellence de ce site Cons J'ai pas eu des difficultés avec ce site Review Source Bismark D. Founder Used the software for: 2+ years ### "The most useful CRM I know. The features available are the most widely used. Powerful & Intuitive" March 7, 2018 5.0 I have been able to keep under control interactions with my customers regarding both sales and customer service. By using tasks, I never missed a follow up, an employee's birthday or anniversary. The software has given me a great sense of control and made it look simple. Pros I have been running two companies for the last ten years out of Highrise CRM. PROS: Only useful features included. I use ALL the features in highrise and feel that nothing is lacking. I can do sales, customer service out of the same database for two companies. The tags structure allows me to segment my contacts like no other system I have ever tried. The ability to now send mass emails to segments of or my entire database is extremely useful. The ability to create custom fields and then be able to search by them as well is simply amazing. Task management is very simple in Highrise, perhaps, the most intuitive I have ever seen. Deals and the search capabilities are the icing on the cake, but what truly sets this CRM apart from all its competition is how simple it is to use. You can start using it immediately. No videos to watch or learn. The system is that intuitive. I highly recommend this CRM to anyone running a small to mid size business. Cons From my perspective there are only two "cons" regarding Highrise. The first is the absence of a calendar, and second the inability to establish "relationships" between different objects in the database. Review Source GP Georgiana P. Owner Business Supplies and Equipment Used the software for: 1-2 years ### "Get Highrise now to rise your businesses. " April 23, 2023 5.0 My overall experience using Highrise is phenomenal. Pros You can use any data from a 3rd party site that can be uploaded using the Highrise which makes my job way easier when it comes to sales. Highrise also saves your contact information which helps to manage your businesses. Cons I like everything about this platform. It's great Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) I make the switch because Highrise has better options. Review Source Kyle L. S. Founder & President Food & Beverages Used the software for: 2+ years ### "The key system to making my business run smoothly. We'd be a disorganized mess without it." December 7, 2017 5.0 Allows our team and clients easy access to all communication and orders with our accounts. Highrise is a screen always open and in constant use. It's a very easy to use and appealing CRM. Pros Aesthetically, I find the website to be pleasing and easy to use. It's second nature to us now as we've been using Highrise for almost 7 years. All our accounts that used to live in my head are now neatly organized and accessible by my team and our clients. Amazing to be able to offer that transparency. We use the deals function and send out samples and orders. Highrise links with some other sites we use - mailchimp and easy insights to name a few. I love how you can set permissions and tailor each users view. When we were searching for a CRM we researched many options before settling on highrise. It's been critical to our growing business. Cons I haven't tried the app in awhile but it used to be abysmal. Creating a new user and assigning permissions is a huge chore for us. Creating a deal is very manual and there are lots of opportunity for human error. Review Source Blake B. Ecommerce & Consumer Products Manager Mining & Metals Used the software for: 2+ years ### "Great lightweight CRM software" November 23, 2019 5.0 Great! Store hundreds of contacts in a cloud based database and easily zip through them. They can be tagged however you imagine. The problem is that it takes a lot of time at the end of the day/week/month/cycle to go through and categorize them. I wish there were more automated workflows. Pros If you're ever skeptical that you need a heavy piece of software like Salesforce or Microsoft's CRM, you're probably right. This is lightweight, zippy, and constantly has new features that are coming out from the team behind Basecamp. Cons I wish there was an easier way to remind me of my follow ups. I don't like manually having to set the next follow up date. There's still a lot of human involvement in the software. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Highrise Pricing and demo -- the sales folks showed us how we could easily fit it into our ongoing operation and that sold management on its ease of use. Review Source Shirin E. Co-founder & Cloud and Systems Engineer Used the software for: 1-2 years ### "Excellent CRM platform for a startup that needs good collaboration and sharing." May 4, 2018 4.0 Was able to see what the whole team was saying and emailing a client in a simple easy to navigate interface. It allowed us to tag clients for follow ups and to know exactly what vertical they were in and how we could best help them. It's very easy to organize your client data within this application . Pros You quickly get an understanding of the overall situation between the firm and your client. If you have have multiple people in your organization interacting with a client for customer support you will get a very nice overall picture quickly. The layout for this and organization of data on the screen is excellent for this purpose. The history is very easy to see and it would allow an organization to work with clients without having to ask them to tell the story over and over to different departments. Cons While CRM is client relationship management, HighRise performs well. It's not as robust a tool for an outbound sales campaign for a sales rep. The task and calendar management functions are good but it's not as slick for planning a territory based on how you search against clients and firms. The tagging feature if creatively used can overcome this minor issue Review Source MLL Maria Lenin L. Marketing and business development Management Consulting Used the software for: 1-2 years ### "Effective Task Delegation and Management for Remote Workers" August 17, 2018 3.0 Pros What I like about Highrise is that all communication, attachment, employees, employee profile and notes are stored in Highrise. You can easily backtrack on employees profile, projects handled, commendation, areas for improvement for future promotion recommendation or to assess a resigned employee and wants to go back. Groups can be formed per project and you can add all emails of the employees within the group. Each group has its own designated high rise and each member will receive emails and important information or actions to be taken that should be addressed by the group to close a case. This is a cloud based application to track all open cases within a project to easily assign the action item to the person or group to accomplish tasks within given timeline. Cons The key here is to document everything in High rise and handle all open cases within a given time frame. However, each project or case should have a designated Team Leader to give directions per case and assign tasks within the group step by step and close the case if done. If no Leadership and delegation, still everyone can open the case if he/she is included in the team without knowing what needs to be done or who should be tapped in order for the case to move. Some cases should already been closed but was not tracked well. Some forget to put notes or document daily itinerary, progress and failures. If this happens, this software fails to achieve what the application was built for. Review Source VF Vicki F. Program Administrator Management Consulting Used the software for: 2+ years ### "The Right Database Program for Us" December 21, 2017 4.0 We would love to have Highrise offer different permissions for different users, rather than the one-size-fits-all model. For instance, we'd like certain team members not allowed editing privileges, or certain team members to have limited editing permissions. Pros It's fairly easy to use and allows custom fields that are important to us. It's user friendly for our team. Cons There is not a 'read only' option, so team members who try to make edits or updates can mess things up. Review Source David A. Co-Founder | Chief Executive | Chief Platform Architect Information Services Used the software for: 2+ years ### "I suggest ideas they arrive, I ask for help it is given with a smile, I get high availability," December 7, 2017 4.0 liked giving feedback in a thoughtful way, made it easy to do Pros It works, the team do great work, features trickle in, you provide great support, easy to use, easy to share with other people, Cons The lack of the following features creates work and reduces quality of our use - ability to use proper formatting of notes, basic bold, underline, bullet lists, numbered lists. Surely this is easy using Markdown and a toolbar - Google drive and docs integration - ability to have one person working at more than one organisation without using tags, we need this. - ability to track history of a persons organisations and roles - producing funnel charts and graphs from pipeline to improve dashboard reporting - more text space for tasks window of entry too smal Review Source CF Cedric F. Publisher/Owner Publishing Used the software for: 2+ years ### "Comprehensive Publishing Software Excellent Management Tool" November 15, 2022 5.0 Very pleased with the value. Pros Price and ease of operation, and ease of training other staff Cons Exporting other lists from competitive software Reason for choosing Highrise Price and need at the time Review Source Cedric D. F. Publisher Publishing Used the software for: 2+ years ### "Good CRM program for the price -- great value!" December 7, 2017 5.0 Organization and management of sales prospects. Pros The interactivity with programs like Linkedin and customers websites, etc. And you can sync with your mobile for portability. Cons Challenging to navigate initially ...still don't know how to operate all things. Simple things like finding my original user ID to sign into mobile app required contacting customer service and lost time awaiting a response. I'm old school and like to speak to a warm body for expediency in these cases, however, I'm aware this is the new norm. Review Source IC Ivan C. Director of Buisiness Development Food & Beverages Used the software for: 2+ years ### "Highrise packs a lot of power for a great price" February 11, 2018 5.0 It's not sales force, but as a CRM tool it's got to be one of the better priced options considering the features. Pros I love Highrise. It offers great tagging with the ability to filter companies by tag and include employees of those companies (so you don't have to tag all employees). You can use it for broadcast email, although the bounce and spam rates are pretty tight to know you off the system. It will auto record all emails sent to clients using a BCC to highrise feature so you can store all interactions and make them available across all employees. You can add custom fields as well for mail merge. The desktop UX is great. The mobile UX is OK. The mobile apps are getting better. That's the main thing I like, they announce new features and functions routinely and it's getting better all the time. Cons I noticed that the broadcast email bounce signals were too tight the first time I used it. I sent something out to all my clients, but I work with restaurants and some email addresses were dead and they shut me down temporarily. Real email tools won't be so stringent. Could have improved since that effort as that was when it first came out. Review Source VR Verified Reviewer President, C.E.O. Outsourcing/Offshoring Used the software for: 2+ years ### "It's been very helpful tool for managing data" December 7, 2017 5.0 Pros Easy to use and clean interface. The import and export tool works fantastic and I like the way how new features are brought into the system that helps the user to push the needle and achieve more and better organized. Cons I'd say I do not like anything least about Highrise, but it would be great to have the ms-outlook integration just as other new CRMs provide so it makes life easy to work with email client and highrise all at the same time. Review Source VR Verified Reviewer Director of New Business Consumer Goods Used the software for: 2+ years ### "Great Lightweight CRM for Small to Mid-Size Companies" April 5, 2019 5.0 Pros I evaluated a bunch of CRM tools, and found that Highrise offered perfectly adequate functionality for my needs at a fraction of the price of other CRM tools on the market. I was able to track customer contacts, share customer contact details with members of my team, set up reminder tasks, and easily import and export lists. Cons Nothing. It did everything I needed it to do and was easy on the budget. Review Source VR Verified Reviewer Clinical Education Leader Used the software for: 1-2 years ### "Easy, intuitive, and simple way to do customer relationship management. " June 28, 2018 4.0 Pros I love the feed you get when you first log in. You can simply see all the most recent interactions. It's also very easy to add emails to the system - simply BCC your unique user email ID and it's added in automatically. Cons It's not easy to get helpful insights based on customers. It's also not easy to break down customer types. This is where it falls flat compared to a product like SalesForce. I wish there was a way to integrate the two. Review Source VR Verified Reviewer Editor & Reputation Defender Used the software for: 2+ years ### "Highrise has been a great CRM for our company" June 22, 2018 5.0 Pros I like the fact that all information I need about any of our clients is on one page which is really helpful! Cons It's getting slightly outdated as newer and more intuitive CRM programs enter the marketplace. It can't do everything that the new guys do. Review Source LW Laura W. Director, Strategy & Management Used the software for: 2+ years ### "I love Highrise! It feels like a trusted friend--keeping and sharing precious the information I need" March 2, 2018 5.0 Pros Clean and clear design is cheerful and makes it easy to find and read information. The layout makes sense to me. Sharing notes and contacts in our small business makes all of us as smart about our customers as any one of us is. The easily customized tags and filters enables me to store information the way my brain works for sorting contacts. Easy import/export is fantastic as well. Cons I'd like the feature of notifying someone about a posted message to be available on a forwarded message as well. Doesn't currently seem to be. Flip side of customizing tags is that different people can inadvertantly create different tag names for essentially the same thing, making it easy to miss on the list you want. The benefit far outweighs this problem in my mind, but it has been a drawback for some of my colleagues. Review Source CW Chelsea W. Manager of Operations Non-Profit Organization Management Used the software for: 2+ years ### "Works Okay, Not Very Innovative" July 27, 2017 4.0 Pros This program is a great way that our company files it's paperwork instead of physical files. It has great functionality there. Along with customization in fields to keep track of profiles and things specific to the company using it. Cons I find myself having to backpedal a lot while using this software. If you forge to tag another person, you have to delete the whole message rather than edit. The search is very sensitive to what information you put into it, results won't quite pop up unless you type in just the right thing. Review Source Response from Highrise July 27, 2017 Thanks for the review Chelsea and to Rebuilding Together Pittsburgh for being a long time customer. Did you know we offer a 25% discount to non-profits? (just need documentation/proof). We may also be able help on the tagging if you want to send over more details: support@highrisehq.com. VR Verified Reviewer National Director of Quality and Research Hospital & Health Care Used the software for: 6-12 months ### "Brought some clarity to our practice's marketing efforts" March 22, 2020 4.0 Pros As a large practice, we have both clinicians and physician liaison's marketing to local healthcare providers and the community. Prior to Highrise, we relied on individual communications on our targets and recent visits. It was disjointed and often resulted in redundant efforts or gaps in coverage. Highrise allows us to easily communicate who we visited with and when. It also allws us to make notes visible to team members and provide a single platform to house information on all our community and healthcare relationships. The alerts and notification emails highlighting recent events is useful as well. I highly recommend using Highrise. Cons For a large organization, the news feed isn't very useful. Perhaps if it was region specific it would be helpful but currently it is simply noise. Review Source AS Alex S. Director Management Consulting Used the software for: 2+ years ### "When you need a simple to learn and use CRM, Highrise is the best." June 24, 2016 5.0 We are using Highrise and help other businesses transition to it. It is a terrific small business-friendly product that is super-easy to learn and has some great features most larger products have such as bulk, personalized, track emails and segments. We really enjoy being able to use the email drop box features to control much of the functionality of the product, and it's quite unique in that respect Pros Easy to use and learn especially in team settings Email drop boxes that can be used for emails to contacts, cases, deals Use for support helpdesk functionality and it works great (check out the blog for more details) Bulk emailing that can be tracked and separate segments created Cons Sometimes filters are hard to navigate Could be better with integration from other SaaS products Limited reporting Review Source AR Alex R. Account Manager Media Production Used the software for: 2+ years ### "The best CRM tool out there" May 25, 2022 5.0 Pros This is a brilliant CRM tool. Reminders and task list relating to contacts is great but having emails 'bcc' everything through the CRM is a time saver! Cons The cost. It's steep and I don't believe they are accepting new customers. Review Source LK Laurence K. Sales and Marketing Automotive Used the software for: 6-12 months ### "Its great strength is its simplicity." June 27, 2016 5.0 We have previously paid thousands of pounds for a CRM system (allied to a popular accounts package) which was a disastrous mistake. Countless controls and functions and sections and definitions and miserable standard of support meant it was shelved within a few months. The term CRM became closely allied to leprosy the whole exercise moved proper contact management back by months or possible years. I found Highrise on an internet search and saw that many people described it as simple or stripped down which was exactly what I felt we needed. We took the free version for about 4 weeks and then upgraded to a very cost effective monthly subscription. Pros Simplicity. Ease of use. Speed of familiarisation. Completely intuitive. Price. The Support system sets a standard far, far higher than most multinationals or multi-billion dollar companies could hope to even aspire to. It really is the Gold Standard of support systems. Cons Clearly this package will not suit every company but for our very short sales cycle and a customer base of around 1000 active accounts this package is faultless. Review Source GS Grant S. CEO Computer Software Used the software for: 2+ years ### "My Favorite CRM — For a Team of One" January 9, 2018 5.0 Pros As an entrepreneur this is my favorite CRM for new startups. It is so easy to use, and is optimized for keep track of contact information and previous communication. As a solo salesperson this is all you really need. Cons It doesn't support the amount of deal flow that a more robust CRM like Pipedrive or Salesforce supports. It has the ability to track deals, but doesn't organize them into reports or swim lanes like Pipedrive does. Review Source Similar Products Featured