# Page 3 | Highrise Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Highrise the right CRM solution for you? Explore 130 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146703/Highrise/reviews --- Highrise 4.5 (130) [View alternatives](https://www.capterra.com/p/146703/Highrise/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Highrise ## Showing most helpful reviews Showing 51-75 of 130 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kate B. Marketing & Business Development Manager Mental Health Care Used the software for: 2+ years ### "Life Saving Tool" December 7, 2017 5.0 As with any tool the data is only as good as what you input into it - but as long as you take the time upfront to input the data then it can be a lifesaver later! Pros You can link people together by company Link email to notes on individuals Reminders to follow up with people great value for price If you set up a common data entry rule and how it is input it is SO WONDERFUL to pickup where another team member left off. You can see all activity. Review Source CC Chelsea C. Director - Mobilization Used the software for: 2+ years ### "Very helpful to keep up with contacts! " December 7, 2017 5.0 Pros I love the tasks - that's how I keep up with contacts and reminders to myself. I really like the custom fields which help you to customize information for your organization and team. The app is also very helpful while on the road or if I'm at home without my computer and need to add a quick reminder for the next day or get a contacts phone number, email, etc. Cons It's been tough to run the specific reports we need but have adjusted and I really appreciate HighRise constantly updating even most recently with more reporting features. Review Source JC Juliette C. Partner Executive Office Used the software for: 2+ years ### "Superb CRM tool for our Boutique Recruitment Consultancy, recommended to many already. " January 10, 2018 5.0 Easy to use once set up and the fact cloud based and being continually invested in by the owners. Pros Flexibility to design the fields and tags so it works for you and your business. We don't use all the functions - but that doesn't hinder the way it works. Constant developments on the software and use is amazing. Love the App for mobile use - so easy and accessible when out and about. We have made suggestions and you have listened and updated. Any queries when we were first setting up 4 years ago were dealt with immediately. Review Source VR Verified Reviewer Director Environmental Services Used the software for: 6-12 months ### "So easy, so powerful" December 7, 2017 5.0 Significantly reduced the number of post-its on my desk. Helps me to make better connections with my customers. Pros This is a fantastic piece of online software for my small business, allowing me to keep in touch with all my customers and potential customers. It's great for logging information about the little snippets of conversation I have, or the information I have learned, and keeping hold of them all in an easy format. I also love the fact that I can bcc emails to link them straight to contacts - no more searching through my emails for the main information or my last contact with a customer. Review Source VL Vanessa L. HR Coordinator Philanthropy Used the software for: 2+ years ### "Highrise" June 7, 2017 4.0 I would recommend it! Pros I have been using HR for 4 years, and I find it to be an asset to the company I work for. The whole team is able to follow customers and projects with ease. I would recommend HR to other companies to enhance their existing customer service programs. Cons No nice integration with email (outlook) – Adding contacts and tracking general communication is clumsy at best and a huge pain at worst. Many times Highrise refused forwarded emails (one of the ways to get them in the system) Review Source LL Lou L. Founder Entertainment Used the software for: 1-2 years ### "Use this run our small company." May 3, 2018 5.0 Helped us organize our second biggest asset, our contacts. Pros The software is wonderfully simply and efficient. We tried other CRMs and hoo boy were they overwhelming to the point of absurdity. I think the CRM space is filled with products designed for companies that are size of small countries. Highrise understands reality better than most. Cons My only gripe is the number of "Deals" I get for my tier. It's a tiny gripe to be sure, but an extra five would be great. Review Source KS Kyle S. Chief Operating Officer Computer Software Used the software for: 2+ years ### "Highrise CRM user" July 28, 2021 4.0 Pros I think the software allows us to easily find notes on customers and correspondence with them Cons I do not think the software does a good job at providing a pipeline for customer sales. The data from the system does not have a useable report Review Source JB John B. Pastor Philanthropy Used the software for: 2+ years ### "This product has made my life a lot easier" June 30, 2018 5.0 I will use Highrise when I move to my next church. I love it. Pros I have been able to get an "in real time" update on how all of the care-givers in my congregation are doing related to their specific care-receivers. This makes my life much less complicated, constantly wondering where care priorities need to be placed. Cons It has not always been perfectly clear how the communication aspects work, especially how to send a copy of my entry to only one person, or to the whole group. Review Source SM Stephanie M. Manager Real Estate Used the software for: 2+ years ### "Good program" August 23, 2018 5.0 Pros Highrise is economical and provides many good features. The program allows for ease in putting in contacts and notes. Cons It is not easy to export data to another source. Does allow for export to Excel, but you are not able to export entire record with notes. Review Source Kate S. Customer Experience Lead Hospital & Health Care Used the software for: 6-12 months ### "Very End-User Friendly" October 18, 2018 5.0 Pros There's not a lot of nooks and crannies. What you see is what you get. :) Cons I wish there were more integrations with other softwares and ticketing softwares. Review Source CG Caitlin G. Private Travel and Marketing Associate Hospitality Used the software for: 2+ years ### "Only for very basic CRM use" November 9, 2017 2.0 Pros HR is fairly easy to use and I've found your customer service reps to be friendly and helpful Cons The functionality of HR is just not up to snuff for our business. Perhaps most important is the lack of ability to perform search queries based on search criteria/tags. This CRM definitely is only fit for very small/low budget businesses or those with little experience/need for a robust CRM. Review Source EM Emily M. Co-Owner Import and Export Used the software for: 2+ years ### "How did I ever work without Highrise!?!" July 13, 2016 5.0 I have recommended Highrise to every small business person I have spoken with for years. And it only gets better and better with their frequent feature additions and improvements. On the rare instance I do have a question or a suggestion for improvement, the customer service is responsive, helpful, and friendly. I feel like they are a part of my team and working for my company's success along side me! I can't thank this team enough for the product they've produced. Pros Intuitive Customer Service Value Review Source PG Piper G. Account Manager Used the software for: 2+ years ### "User friendly and helpful for account management" October 12, 2017 5.0 Nothing more to say :) Pros Easy and logical, love it! To keep all notes and and details in one place, as well as a great way to view and contact clients. Email feature that keeps email in the account is great, as well as recent views is a nice feature. Cons There are a couple of overlapping functions that I think could be adjusted. Like having overlapping emails as the same email may own multiple accounts. Review Source LS Lisa S. CEO Banking Used the software for: 2+ years ### "My Go-To for keeping track of my clients" July 13, 2016 5.0 I have used other CRM platforms before and after Highrise. As a result, I came back to Highrise for it's ease of use and functionality. Pros I can categorize and organize my clients and candidates in a way that makes searching for characteristics a breeze. Cons Sometimes I am working so fast that I forget to his save and lose what I was working on it I flip to another page. Auto-save would be great. Review Source DG Douglas G. CMO Entertainment Used the software for: 2+ years ### "Been a customer for 10+ years - can't run the CO. without it." December 7, 2017 4.0 Sales! Easy training, Visibility and Peace or mind. Pros Ease, above all - CRM is simple - keep track - avoid distraction - HighRise sticks to the basics and leaves the bells and whistle to the others. Cons We are happy to see improvements in reporting, and activity tracking, but would like to see more. Luckily you can talk to the team and actually see your interests addressed. Review Source RK Rebecca K. Sales Associate Retail Used the software for: 2+ years ### "BEST CRM EVER" July 13, 2016 5.0 I love this CRM system. I use it to keep an accurate record of purchases clients have made, along with the outreach I do for the client. Cons I have no complaints. Review Source KK Kelly K. Account Coordinator Telecommunications Used the software for: 2+ years ### "I have used highrise for 3 different companies and it an easy platform to use overall. " June 27, 2017 5.0 Easy access to client information, tasking coworkers or yourself. User friendly and keeps me organized. Pros Easy access to clients and the ability to leave notes for anyone involved in the case. Tasking is simple and all laid out for you. Cons Sometimes you want to be able to share information with clients and with this system you are not able to. Review Source David D. Digital Marketing Consultant/Platform Team Computer Software Used the software for: 2+ years ### "Over the years, Highrise has always been a great tool for me to manage my project leads and contacts" December 7, 2017 5.0 Pros I am not a sales person, I am a developer, but Highrise makes it easy for me to keep track of things. It's integration into email, the way I work, makes it a breeze to use. Cons I've used software in the past (a now defunct site) that aggregated info scraped from google, twitter, Facebook and LinkedIn to give me more insight into the contacts that I had. I would like at least a little bit of that automation in Highrise. Review Source AM Ari M. Recruiter Non-Profit Organization Management Used the software for: 2+ years ### "So easy to keep track of our leads" April 15, 2019 5.0 Pros Highrise changed the game for us in track leading and follow up Cons Takes a few days to really figure out how to use Review Source TS Tami S. Director of Business Development Legal Services Used the software for: Less than 6 months ### "So far so good with Highrise!" December 7, 2017 4.0 A similar company as mine uses Highrise and that's what turned me on to them even though I already knew another popular software quite well and have been a user of it. I liked that I stepped out of my comfort zone and tried another product, it was a wise decision. Pros I work for a consulting company and I'm using Highrise at a very basic level right now, as I'm starting form the ground up at a company that doesn't have a CRM system in place. It's very user friendly and keeps track of my daily tasks in an easy to understand way. Cons There are a few details to the product that I would change but that would be getting down to a very granular level that probably just pertains to me and my workflow. The biggest Con I see is that they are a small company and at this point do not have phone support. This perhaps will change with time. Everything has to be done via email currently. However, they are very responsive and will record videos to your specific problem and email those videos to you in their responses. Review Source TW Taylor W. Account Executive Used the software for: 1-2 years ### "Super basic CRM" July 26, 2018 2.0 Pros It's really easy to setup and maneuver. When our business just started out, it was perfect - not complex, really simple. Cons It's just too basic. It can't support a complex sales cycle like we currently need. Definitely meant for really small companies. Review Source John K. CEO Used the software for: Less than 6 months ### "Great software for organizing your meetings/calendar/contacts. It's like the secretary I don't have!" December 7, 2017 5.0 Pros Syncs with my Google Calendar and all my tasks/meetings are imported Easy to add/remove contacts from the web-interface Cons Doesn't sync with my Contact List on my phone. I can't add a highrise contact to my phone's contact list. Nor can I search from my contact list (or my phone's search) to my highrise contacts. This addition would make it reach perfection Review Source VR Verified Reviewer Sales and Marketing Assistant Internet Used the software for: Less than 6 months ### "Highrise offers the functionality and ease of use needed for a whole team" December 7, 2017 5.0 Organization! Streamlined task management Pros I love the Highrise offers a clean user interface with great functionality made easy to use by everyone on a team, regardless of their comfort level with technology. Cons I wish you could see tasks that have been checked off/recover tasks that were accidentally checked off the same way you can view and recover deleted tasks. Review Source KC Kristin C. COO/Sales Manager Insurance Used the software for: 6-12 months ### "Easy, effective & customer service is so responsive if I do have questions" December 8, 2017 5.0 Pros how easy it is to enter information and tag it. Pulling reports is super awesome and easy as well. Connecting my emails to the files is great! Cons The deals section seems to be for large deals. in our profession our deals are a little different. I wish we could customize for what we need but it's not a deal breaker. The price is so good you cannot complain about functionalities like that. Review Source LB Laura B. Coach Professional Training & Coaching Used the software for: 2+ years ### "Good and easy to use" November 20, 2020 5.0 Valuable means of organising contacts, storing important communication threads and personal notes. Pros Good contact data base management where I can refer back to important conversation threads which might go amiss in a busy inbox. Also good for a Virtual Assistant to be able to access remotely. Cons It used to interface with gmail but has now stopped that and will no longer receive upgrades, which is a shame. Review Source Similar Products Featured