# Page 4 | Highrise Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Highrise the right CRM solution for you? Explore 130 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146703/Highrise/reviews --- Highrise 4.5 (130) [View alternatives](https://www.capterra.com/p/146703/Highrise/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Highrise ## Showing most helpful reviews Showing 76-100 of 130 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Corey M. Senior Solutions Architect Retail Used the software for: 2+ years ### "Nice and Lite CRM" January 11, 2018 5.0 Pros The big bonus for this system is its API. We hooked up our custom ordering system to it and now our sales people can see all the orders that this contact has. It also ties into Xero. Cons Navigating around seems to be a little confusing. The difference between contact and business wasn't as clear in the beginning, however, once you do "get it", you can get around quickly. Review Source NN Nancy N. president Consumer Goods Used the software for: 1-2 years ### "Easy and Great Value" December 10, 2018 5.0 We were organized with storing key customer information. Pros Cost for what you get. We have a small company, but this was organized, loved the email feature and very easy to use. Cons I don't think it has a link to calendar function. Review Source KB Kyle B. Major Account Manager Retail Used the software for: 1-2 years ### "Great CRM and Note Software" December 11, 2018 4.0 Pros I had the privilege of using highrise when our organization was starting up and note taking was integral, but not vital to our success. Highrise is a great tool with good logging of history and a user-friendly and clean interface Cons The system doesn't always have the deep info set that many have come to expect out of CRMs. This is the reason that we ended up leaving for a different tool. Review Source JS Jesse S. Manager Information Technology and Services Used the software for: 2+ years ### "A great way to manage leads and opportunities" November 22, 2016 5.0 I just needed a simple place to track conversations with potential clients and marketing leads. Inputting conversations and information is as simple as blind carbon copying an email address. Setting up contacts and companies is simple. The to-dos are easy to use and follow. Tracking the value of deals is extremely simple. Everything you need to track personal and team marketing leads without the hassle of unnecessary fields and information that isn't useful. Pros Super simple to use. This makes tracking leads and marketing contacts easy and fun to use. Cons I'd like to see some more automation and workflows when a new email is blind carbon copied into Highrise. Review Source SH Sherri H. administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to Use" February 5, 2019 4.0 Generally good. Pros Easy to use and integrate with email and multiple users. A great place to keep all info on your clients Cons Lack of updates and financial tracking. Disappointed that they are not continuing. Review Source ML Merrill L. Director of Marketing Services Used the software for: 6-12 months ### "Easy to use CRM" January 23, 2018 4.0 It provides me the ability to create and follow up with leads while not having to remember the customer details of each campaign as the notes system is very user friendly. Pros Easy to import/export contacts, create new contacts, send broadcast messages and manage follow up's with leads. Cons I wish it had a drip system built in for automated follow-ups. The broadcast email system is a little buggy when replying to messages that were initially send via a broadcast. Watch out as it may try to reply-all when you just want to send to one specific person. Review Source BR Brad R. President Information Technology and Services Used the software for: 2+ years ### "Great support, easy and powerful product" July 13, 2016 5.0 Can I give the customer support 6 stars? Very easy to use, easy to collaborate, like the Iphone app it's gotten much better. Pros Easy of use, fast, great support, lots of new features almost every week Cons I wish it were free but...hey! Review Source PC Peter C. President Marketing and Advertising Used the software for: 1-2 years ### "We have tried nearly everything on the market and for value and ease of use, nothing compares." December 7, 2017 5.0 Time and ease with which we can onboard users. Pros Simply the best value on the market today. Simple, effective and flexible for most needs. If a specific function is not included it is usually available via Zapier integration Cons We would like to see further development of the mobile applications specifically file management with drag and drop functionality on iOS Review Source FT Filip T. co owner Management Consulting Used the software for: 2+ years ### "Great CRM tool. They did keep it simple ;)" June 17, 2016 5.0 I love Highrise. I try to make everyone in my company love it and some of them do really fall in love ;) Pros Xml exports. Enable me to do my own useful reports It's not overloaded with features Cons No reporting tool Review Source VF Vicki F. Director of Administration Human Resources Used the software for: 2+ years ### "A Great Basic Database Program" April 3, 2019 4.0 We found Highrise to be a program that worked well for us as an entry-level database program. Pros We found it to be extremely user friendly and intuitive. The tasks and notes features were helpful, and we liked that we could send emails straight to a contact's profile. Cons There were no levels of permissions for our users. This meant that everyone had the capability to change or edit items accidentally. Review Source JM Jim M. Owner Hospital & Health Care Used the software for: 6-12 months ### "I found a product that was simple to use and flexible with data fields. " December 7, 2017 4.0 Fast and simple to use. Keeping data base updated is quite easy with mass update from list suppliers Pros Two things, the screen isn't taken up up with demographs. its on the right side of the screen the majority of the screen is left for notes and what our interactions are with the client. I can't commit on Customer Support, I haven't had to call them. Cons I find it somewhat difficult when I forget someone name and there's no company association, it can take some time to look through all the Bob's in the database. Review Source TM Theresa M. Project Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "We use HighRise to track all of our clients and events that we attend and host. " December 7, 2017 5.0 Pros Easy to use! Love that we can send documents by email to the event/deal that we are working on. It has become very easy to look at all the deals we currently have pending and fixed. Cons It would be nice if the tasks were a little easier to use, maybe integrate with Google calendar. I don't use the tasks mainly for this reason. Review Source ST Stephen T. President Management Consulting Used the software for: 6-12 months ### "Excellent Basic CRM" January 28, 2019 4.0 Pros Highrise is very easy to use. The UI is simple and easy to navigate. This is/was a terrific starter CRM. It even supports autosave so you don't lose notes. Cons Highrise is very basic and can't do things like visual pipelines. It also doesn't do automatic followup at the completion of a task. Review Source KF Kirsten F. mgr Used the software for: 6-12 months ### "Excellent for the price" May 9, 2018 5.0 Pros Super inexpensive and not complex. if you are not someone who wants to deal with the complexity of Salesforce, Zoho or Podio, this is a great option. Cons The product is simple, sometimes too simple can't do the slight complex things you want to do with regards to flow, etc. Review Source BJ Brian J. CEO Design Used the software for: 2+ years ### "Great CRM" April 1, 2019 4.0 I had a good experience with Highrise and was able to complete a lot of tasks using it. Pros I liked that I was able to stay on top of my client database of over 1K people with this online software. I do believe they are not taking on any more customers though or Highrise is over now. Cons It could be more user friendly. Possibly making the interface more customizable. Review Source Kevin L. Executive Vice President Used the software for: Less than 6 months ### "pretty good" December 7, 2017 5.0 Pros I see the software as robust and adaptable, it de-dups people, general ease of imports, user interface is good. Cons The search option is weak, needs work - results are difficult to read and undrestnd cannot de-dup companies Review Source MB Marius B. Key Account Manager Facilities Services Used the software for: 2+ years ### "A surprisingly complete CRM " July 28, 2019 5.0 Pros Very light ,which doesn't diminish its range for capabilities . I like that with it you can prioritize files . The Customer Service is always quick to respond and resolve issues . Cons My only major complain is that the desktop version is very limited in capabilities . Constantly being online for the full product is not always an option . Review Source LC Liz C. Owner Financial Services Used the software for: 2+ years ### "Small Business Owners Take Note!" January 10, 2017 4.0 Great value, user-friendly, perfect for a small business. Price levels make it affordable. Features make CRM monitoring a smooth process. Pros Ease of use and accessibility Cons NA Review Source GG Galina G. Public Sector Account Manager Facilities Services Used the software for: 1-2 years ### "Great for automated procedures " December 11, 2019 5.0 HighRise helps me be more organized with storing essential customer data ,which makes me more efficient at work . Pros Supports third party apps very well ,which is essential for a CRM platform . It's light to run and the interface is user-friendly .You just set it up and are good to go with using it . Cons Compared to the desktop version ,the mobile one is severely underdeveloped .Compared to the main CRM we use ,HighRise doesn't do that good of a job when it comes to incorporating template emails . Review Source LF Lori F. Owner/Principal Writing and Editing Used the software for: 6-12 months ### "A CRM that makes life much easier!" October 18, 2017 5.0 I stay on top of communications with my clients. Everything I've wanted the program to do for my business thus far, it has done quickly and easily. Pros I find this software very intuitive (which I very much appreciate, as I'm \*not\* a hardcore computer person). I can find and sort my contacts in a host of different ways, easily set reminders to follow up, keep track of whom I've contacted, when I've done it and perhaps best of all, exactly what I said! Review Source VP Vincent P. President Consumer Goods Used the software for: 2+ years ### "Virtual folder" December 3, 2019 5.0 Great software, easy to use and at a reasonable price. Pros It is very easy to keep track of all communications with clients. Even if an employee leaves, we stay up to date. Cons We do not see what our clients have ordered. It is not easily integrated with our Shopify shopping cart. Review Source AK Avi K. Operations Manager Hospital & Health Care Used the software for: Less than 6 months ### "Easy to use CRM" June 22, 2016 5.0 Researched many CRM programs until I settled on Highrise. I found it to be the best blend of usability, stability, features and price. Pros Easy to use! Very well-written software; we almost never come across bugs or glitches. Very aesthetically pleasing. Very easy to input and access data. Very "smart" and does a lot of things automatically that other CRMs require manually. Many innovative and helpful features. The price is very reasonable. Cons The iPhone app isn't complete - you can do many things on it but not all. E.g we use custom fields and those cannot be filled on the app. Review Source BV Benedikt V. Managing Director Management Consulting Used the software for: 1-2 years ### "Happy customer" July 13, 2016 4.0 We love Highrise because of its user friendliness, the many features in the meantime (and this is increasing ever more!). Great support team to, very much on the ball! Pros Pritty much everything Cons There is no reporting features, but there are nice workarounds for that Review Source IC Ileana C. Marketing & Business Development Used the software for: ### "Incredibly useful for a small company/team that has to deal with plenty of leads efficiently" November 12, 2015 5.0 Highrise is just amazing for a small company. Very straight forward, uncomplicated. It helped us immensely in dealing with 2000+ leads with only a 3 person sales force. On the con side, which is not really a con, just something I'd like to see in this product is an ability to see some statistics of the type of contacts that you have. Right now I have to sort them by tags and export in xls and then do a pivot chart - which is inconvenient. This feature would help to know the distribution of your portfolio and its evolution, at a glance. Who could use it: Sales teams for managing contacts & deals Marketing teams for managing contacts (PR, bloggers, journalists, suppliers perhaps) Who couldn't use it: Marketing for email marketing, campaigns, statistics - had to clarify this because CRM is often a misleading, blanket term for a lot of features. Review Source Response from Highrise November 12, 2015 Thanks Ileana! We appreciate the review and kind words. Also, we're in the midst of rolling out bulk email for simple marketing campaigns and are constantly making improvements to other features with reporting definitely on the radar. Check out our blog: http://blog.highrisehq.com for the latest updates. Erwin F. CEO Aviation & Aerospace Used the software for: 1-2 years ### "null" June 22, 2016 4.0 Review Source Similar Products Featured