# Page 5 | Highrise Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is Highrise the right CRM solution for you? Explore 130 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/146703/Highrise/reviews

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Highrise

4.5 (130)

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Last updated March 13th, 2026

# Page 5 - Reviews of Highrise

## Showing most helpful reviews

Showing 101-125 of 130 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Craig I.  
Founder and CEO  
Management Consulting  
Used the software for: 1-2 years

### "null"

November 9, 2015

4.0

Review Source

EK

Ekaterina K.  
Client Specialist  
Financial Services  
Used the software for: Less than 6 months

### "Solid and light "

July 20, 2019

5.0

Pros

Highrise is great as both your stand-alone CRM and as an addition to your already existing one . My best program for leaving client notes just because of how much room for customization you have for that . Intuitive to use ,there is almost no learning curve .

Cons

It requires a lot of manual data entry ,especially at the beginning . It is very easy to overwhite information by mistake and there are no undo options ,so you have to be mindful of what you are doing at all times.

Review Source

PM

Peter M.  
Owner  
Management Consulting  
Used the software for: 2+ years

### "It'd be freaking great if I could sync with my Android."

July 26, 2016

4.0

Overall, I love Highrise and have since it was introduced. Really, I have to make this 100 characters before you'll accept it? Seriously?

Pros

Having all the information about a client on the same screen is excellent.

Cons

Come on you guys, come up with an easy way to sync to Android.

Review Source

Response from Highrise

March 8, 2017

Thanks for the review Peter. We released our Android App in January: https://play.google.com/store/apps/details?id=com.highrisehq.android

DE

Dima E.  
Online Tax Team  
Financial Services  
Used the software for: Less than 6 months

### "The smoothest CRM I've worked with "

April 15, 2019

5.0

Pros

Very easy to install and set up . I recommend using the browser version instead of the desktop one as it a lot more detailed . I resent most cases where software does updates ,but with Highrise ,the service genuinely improves with each update and look forward to them .

Cons

The reporting system isn't conclusive to everything ,but spread out in between as many projects as you have .This means that you benefit a lot for having a designated HighRise handler.

Review Source

HW

Hannah W.  
Director of Client Services  
Marketing and Advertising  
Used the software for: 2+ years

### "HG Review"

August 10, 2017

3.0

Pros

its fairly easy to use I like seeing the latest activity and tracking my team The app works well ----

Cons

the only place to store info is in the background information - not very helpful and efficient for what we do inability to export information and data by company - this is only by person no sales tracking no automated reminders set up

Review Source

KP

Keith P.  
Vice President  
  
Used the software for: 1-2 years

### "I've used Highrise for over a year. "

December 8, 2017

4.0

Organization. Bigly. I'm sure others may find the software too basic. But I find it's simplicity to be a plus

Pros

It provides core CRM tools very well. Since that's pretty much all I'm looking for, it works great for me. It's intuitive to learn. I really appreciate the tagging feature that allows me to create groups without creating other objects within the environment.

Cons

I'm fumbled merging some contacts, so that could be a little easier. Still, pretty small potatoes.

Review Source

AW

Amanda W.  
BDM  
  
Used the software for: 1-2 years

### "It gets the job done."

January 19, 2018

4.0

Pros

I think it's great for a company that has more than 10 employees and really helps with organization among your team.

Cons

Found that the system was sometimes hard to navigate. There's a bit of a learning curve when you first start using the system.

Review Source

JF

Jackie F.  
Sales Manager  
Retail  
Used the software for: Less than 6 months

### "Great for keeping organized account of customer interactions"

December 7, 2017

5.0

Pros

It's easy to schedule tasks to help keep you up with your customers and their activity.

Cons

A couple things I would like to see, being able to edit a task marked as complete. Sometimes I accidentally check the box and I don't mean too, would be nice to un-do it sometimes. Also, maybe a reminder to contact someone who has had no activity on the page for a month but have the option to personalize it by tag. E.G. I have a tag for distributors. I would get a reminder about the distributors with this tag who have had no activity on the page in the last 30 days.

Review Source

VR

Verified Reviewer  
Customer Service Representative  
Financial Services  
Used the software for: Less than 6 months

### "Best CRM"

August 20, 2018

5.0

Pros

Highrise is truly the best CRM I've used. It solves all the issues with creating and/or maintaining a data base and it's user friendly. It doesn't take much training to understand how it works and to use most of the functionalities.

Cons

Small issues with emails and overwriting data, however it's been overall a great experience.

Review Source

DK

Diane K.  
Director  
Sports  
Used the software for: 2+ years

### "Does what is is supposed to "

November 26, 2019

3.0

It provided what we needed, but just was a bit more time consuming and clunky than I wanted.

Pros

It is easily accessible on a computer and ability to keep all information in one place. The free trial was a nice option.

Cons

It was not as mobile friendly as I would have liked. The categories to classify things had to be worked around to make it useful for our needs which was a bit cumbersome.

Review Source

WH

Walter H.  
Campaign Director  
  
Used the software for: Less than 6 months

### "Fantastic, slim CRM"

December 7, 2017

5.0

Pros

Features you need, none that you don't. Highrise enables you to quickly and easily keep track of all your customers.

Cons

Reporting is limited. One of the ways we utilize Highrise is to manage our email marketing lists, and Highrise does not enable me to export some of the things I'd like to aggregate and track (primarily notes)

Review Source

CP

Christian P.  
IT Admin  
Food & Beverages  
Used the software for: Less than 6 months

### "best basic CRM for sales also very useful for non-sales Customer Relationships"

December 7, 2017

5.0

keeping track of suppliers, merchants and manufacturers is trivial and I can easily store everyone's deal, offers, invoices and make negotiations without ever loosing a beat

Pros

few basic features and are easily understood and can apply to many situations. this makes highrise very generic. But this generality comes at a price, the admin must adopt the account and adjust things to their situation. in small companies this won't be a problem but for larger more complex scenarios either highrise won't fit or the situation must be adapted to the software

Cons

mobile app and mobile website vastly differ, app can't do many things such as upload attachments. app is better suited for on the road mobile access to the data and the contacts and their details.

Review Source

MS

Marina S.  
Account Manager  
Facilities Services  
Used the software for: Less than 6 months

### "Businesses that do not want to invest in creating a CRM should look no further "

December 5, 2019

5.0

Highrise has been a tremendous help when it comes to organizing and improving my freelance business .

Pros

I appreciate how inclusive the free trial is .It does a really good job at showing you the ropes and is the main reason for me to upgrade . It gives you a platform to be significantly detailed with the information you store,while in the same time the design enables you to access whatever data you need quickly . It also integrates your template emails ,which is amazingly useful when planning your campaigns .

Cons

It requires a lot of manual data entry at the beginning . Especially if you have a larger contact lists .You have to be very careful while entering the information as edits are almost impossible to implement .

Review Source

DB

Daniel B.  
Intern  
Management Consulting  
Used the software for: 1-2 years

### "Difficult reporting and distinction of leads and opportunities. Also information wasn't streamlines"

August 11, 2017

2.0

Pros

I like how it assigns tasks and responsibilities to certain cases or opportunities. Furthermore, I like how highrise is able to put comments and activity notes into a report.

Cons

Unable to streamline contacts, companies, cases, and opportunities together into one platform. This makes sorting and filtering contact information into a report difficult.

Review Source

VR

Verified Reviewer  
National Education Coordinator  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Just started but love it so far"

August 24, 2019

4.0

Pros

Great way to track relationships and contacts. Very helpful for organizations with a high number of contacts and high volume of touch points, especially if multiple people interact with the same contacts.

Cons

The site can be overwhelming when you first start

Review Source

Rebecca B.  
  
  
Used the software for:

### "null"

August 22, 2017

5.0

Review Source

CM

Chris M.  
Owner  
  
Used the software for: Less than 6 months

### "Easiest CRM SOFTWARE AROUND"

December 7, 2017

5.0

Pros

Easy to build cases with, also easy to keep track of clients. My Virtual assistant can move through this software and never look back or have to be trained anymore on it it is that simple.

Review Source

DH

Dawn H.  
owner  
Management Consulting  
Used the software for: Less than 6 months

### "Highrise CRM"

August 9, 2018

5.0

Overall good product. Just what we needed for tracking. Many other software had too many bells and whistles and learning curve, this one does not have a hard learning curve

Pros

Easy to use, not too many bells and whistles that complicate overall use. Desktop and mobile capabilities

Cons

Not really a lot of "Cons", the Mobile View could be easier to view for older eyes. The name doesn't reflect the purpose.

Review Source

VR

Verified Reviewer  
Health Transformer  
Information Technology and Services  
Used the software for: I used a free trial

### "Good entry level CRM"

November 27, 2018

3.0

Pros

Easy to set up, nice interfaces and easy to use

Cons

I wasn able to replicate our pipeline and dealflow into the platform

Review Source

EK

Edward K.  
Founder&CEO  
  
Used the software for: Less than 6 months

### "We just started using this platform, but it has everything we need for client management!"

August 15, 2017

5.0

Pros

Very easy to use and logical. They have thought of everything that is needed, even for the free trial. If you want to save the headache of learning difficult crms, this is the way to go.

Cons

No complaints yet. Where I think they could improve is the ability to view updates and segment them in ways so that you're not scrolling through all of them.

Review Source

SD

Steve D.  
Owner / Creative Director  
Internet  
Used the software for: 1-2 years

### "null"

March 17, 2016

2.0

Review Source

CP

Chris P.  
CEO  
Airlines/Aviation  
Used the software for: 6-12 months

### "Great way to keep track of my leads for my flight training business. "

December 7, 2017

5.0

Pros

I like that it has all my clients in one place and allows me to follow up in specific ways. Without it I'd be leaving people behind and forgetting our conversations.

Cons

Need more connections to other services, like automatically exporting contacts or automated follow up emails.

Review Source

SL

Scott L.  
  
  
Used the software for:

### "Simplistic and affordable"

February 1, 2012

4.0

Hightrise does exactly what you expect from a solid CRM: It improves your customer service and your follow-up on leads while centralizing the company’s database of clients. My favourite core feature is the "dropbox", which is indeed an intelligent mailbox.

Pros

The tags allow me to assign a lead to an individual using their name

Cons

Sometimes a little bit too simplistic --> need for more features

Review Source

LD

Laura D.  
  
  
Used the software for:

### "Great CRM for account management"

February 22, 2017

4.0

We use Highrise as our customer relations/account solution and I've found it to be easy to use, easy to update and flexible to help manage small projects related to an account. I would recommend this as a small business solution for customer management but not for metrics.

Pros

Easy to create and update accounts from web and email.

Cons

Cannot update photos to an account from the mobile app.

Review Source

GZ

Georgi Z.  
Customer Representative  
Financial Services  
Used the software for: Less than 6 months

### "A great , light CRM solution "

May 30, 2019

5.0

Pros

A very user-friendly interface .Also ,a surprisingly complete version on mobile,which helps you make dynamic changes in real time . It is reasonably priced and easy to work it .

Cons

I had a couple of queries the customer service never replied to ,which is the reason I decided not to proceed after my free trial .

Review Source

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