Sockeye Technologies

Sockeye


4 / 5
27 reviews


Average Ratings

27 Reviews

  • 4 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    No
  • Support
    Online

Vendor Details

  • Sockeye Technologies
  • www.getsockeye.com

About Sockeye

Web bases solution to create your weekly work order schedule, dispatch to employees, and report scheduling compliance.


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Sockeye Features

  • Asset Tracking
  • Calibration Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

Vendor has not completed this information.

  • Contract Management
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Preventive Maintenance
  • Quotes / Estimates
  • Recurring Appointments
  • Routing
  • Scheduling
  • Task Management

Sockeye Reviews Recently Reviewed!


Still working out the bugs to fit the needs of our company.

Jun 08, 2018
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: It is easy to use to do minimal scheduling. Filter windows really help out. Whenever I have issues and contact someone at Sockeye, customer service is great.

Cons: Takes up a lot of real estate on the screen. Would like a scroll bar in some windows but do to the cost I don't think that is in the works. Still need to customize more interaction with SAP windows. Change of hours, pulling complete WOs to reflect KPIs. Remove some of the manual entries. Have Sockeye extract more information from SAP.

Overall: Ease of viewing the schedule between the week and daily assignments. Really effective scheduling tool for those that are not computer savoy.

Very easy to use scheduling tool.

Jun 05, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: - Easy drag and drop scheduling.

- Easy to upload information to time card system.

- Sockeye outputs very useful statistical information.

Cons: - Deferred work orders disappear from schedule making it easier to forget them on future schedules.

- Not practical to add call-ins to sockeye schedule because there is no place to add specific time, or a gap in the schedule.

Overall: Easy to use scheduling tool that outputs very useful statistical data.

I use limited usage of program-Just schedules for wo completions-to be enter to close wo.

Jun 08, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: For me, the wo can be completed out with comments for the job and indicating the proper employee who would have performed the jobs required. It also indicates on the scheduling the employees reference for the day for floating holidays, vacation-or whatever applies.

Cons: On a daily basis, even if the wo had been closed-I see on the next day the item is still listed. I question why it is so, since the following day the wo would have been completed.

Overall: up to day info for work order system.

Easy to use

Jun 11, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It works well with our timekeeper program, which is called Worksight, when we transfer the employee hours and work order numbers.

Cons: The backlog doesn't show properly at the bottom of the screen. The work orders aren't separated by each department.

Overall: Everyday I save time when transferring employee time to our timekeeper program.

Sockeye is maybe the reason there are not more job openings for SAP Users.

Jun 08, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of porting changes of the data into SAP. I do maintenance planning, so having to code in all required changes to schedule work, has been eliminated through Sockeye.

Cons: Need more companies taking advantage of this tool. Perhaps the number of open SAP users positions would go down and show a better representation of needed positions.

Overall: Helps with data manipulation, shortens the amount of hand coding do make a schedule, and pushes the changes into SAP.

Great product !

Jun 06, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its overall layout is easy on the eyes and the menus are intuitive. Sockeye makes work scheduling and resources leveling a breeze.

Cons: I needs better print outs / paper copies for use in the field. Should be able to customize the print out

Easier for planning to schedule but harder for the end user as need to Still reference pronto

Jun 11, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Seems to be a quick and easy way to put together a schedule. Planning department are able to save time because of that

Cons: Does not interact with pronto Which is our main system so we are always having to open sockeye to get our work order number then open pronto to get the full detail on the work order

Overall: Only our planning department benefitted from this software

Overall good experience. Any problems have been dealt with in a timely manner

Jun 08, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like the easy to use features. Someone really doesn't need a lot of training to figure it out. Any help needed is always there and very helpful.

Cons: We cant adjust the size of some of the columns to fit the information in better. Only a few of them actually adjust but not the type or system condition.

I like using the software

Jun 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: the software is easy for scheduling work for the teams ,its also easy to export on other software for time sheet.

Cons: I don't really like the format when printing a Work schedule if you export it to excel it gets better

Overall: faster to scheduled more time for other task

Scheduling day to day easy fairly quick and easy and far from complicated

Jun 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: ease of use and speed of assigning work to technicians. Very easy to complete a schedule for the technicians and to modify afterwards if needed

Cons: Cannot see long description of work orders, SAP is needed to backcheck for more info. If changes are made to SAP schedule but then sockeye schedule is exported it will overwrite SAP changes

Overall: Scheduling speed has doubled from using SAP scheduling

I use sockeye at work weekly to view the scheduled work for the week.

Jun 05, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The option to view the schedules weekly,monthly, daily and grouped by departments, then being able to click the work order hot link and open that work order in a seperate software to view the details of the job

Cons: When i first used sockeye i had trouble with it operating in google chrome, i now use it in internet explorer. the google chrome issue may have been solved by now, i have not tried it in google chrome since

Overall: Scheduling at our work was made easier with this product and being able to view the weeks plan helps

only been using for 1 year. very easy to use

Jun 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like the fact that at the end of each week you can see all the work orders that was not completed and reschedule them. Our last system didn't have that and had to have each employee give work orders back to be rescheduled. always seemed to lose or miss a few.

Cons: Can't see the long description when scheduling work orders. Would like to see more of the work description. Would be easier to schedule to the correct person.

Overall: Easy to use and like others at this plant, it makes my job much easier.

Easy to use and change hours for people.

Jun 05, 2018
2/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Can change people and schedule hours quickly. Can move work orders to mutible peolple quickly. Can adjust work order times quickly. Easy to go from screen to screen for scheduling.

Cons: Have to reasign people too often in Sockeye. There is nowhere for a short & long job description in Sockeye so we and up opening SAP's long description when scheduling so when know more about the job before scheduling it.

Overall: Quick and easy to use for scheduling work orders.

With no usable scheduling module in SAP, Sockeye is the answer. Great software great service.

Jun 06, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: The ability to pull the workers schedules and the work orders from SAP. Also the quick easy KPI reporting at the weekly level and for date ranges makes my job of reporting simple.

Cons: The print function could be improved with a print preview feature and ability to adjust column widths.

I use sockeye to schedule for a week ahead.

Jun 11, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The work orders are easy to schedule and to set up the different shifts. The work orders are easy to set up on the days of the week that they need to be scheduled.

Cons: transfering from SAP to sockeye does not always work and some of the work orders are not on

set to the right shifts which makes it harder to schedule.

Overall: It makes it easier and faster to schedule work orders for the week and to keep track of who is

avalible to be scheduled on the days of the week.

Works good for planning your day/week

Jun 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easily take jobs from Ross to organise your week/day, organise per worker per day is also very easy.

Cons: Does not work well to insert call-ins/does not export to Worksight for call-ins

Overall: Help plan my week

Vastly improves scheduling and is still real easy to use

Jun 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: - The drag and drop ability

- The auto-population of data from the HR software and CMMS

- Built-in KPIs (schedule compliance, WO breakdown)

- Web based, so can be accessed from anywhere at anytime

- Eliminates paper and pen

- Allow one to plan for the whole year rather than just a week or month in advance

Cons: - Cannot add hours in the WOs in Sockeye (have to do that in CMMS and then also close it there)

- Multiple using it in the same time can be an issue

- Can be slow if you don't have fast internet (for those users in remote areas such as mines)

Sockeye has significantly eased scheduling process from SAP

Jun 13, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Th software interface is easy to use and gives options to easily modify the interface to liking. Its very easy to navigate and move work orders.

Cons: Data from SAP is not always moved to sockeye. There have been occasions where work order was missing from SAP. Ability to add notes and move work orders from previous weeks will help to make process easier.

Overall: Saved time required for setting up schedules and making changes to it.

i use sockeye for wekly scheduling

Jun 11, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: I like how easy it is to use and how easy it is to change. I like the abilty to move and change stuff. I like the ability to just click and drag stuff around.

Cons: I do not like that you have to go in and switch all the time to the correct day. I have had problems with some of my scheduled stuff changing or not saving.

I love the sockeye tool. Its easy to use

Jun 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use. I love the fact that I can use sockeye for the ease of file transportation. The best part about it is being able to transfer my files all at once. And the ability for me to trade in my

Cons: There are a lot of steps to connect for what I need to use it for. It takes a lot of time for me to switch the data over and to find out what I need to fix when errors are found. There is a long process when working with the system to configure out line colors. I also wish there were more controls I would be able to use when I need to make simple changes and do not want to pull the entire schedule again.

used for checking what planned work we have for the Day/week.

Jun 09, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The sockeye system is good for job management planning and scheduling, it makes it easy to by clicking on the job number to search the job in pronto

Cons: software doesn't seem to work through google chrome. It has to opened up through internet explorer. Not really any other cons

Overall: makes it easy to manage our work load being able to see what work has been scheduled for the entire week. we can plan materials and gear in advance

I use it to enter the weekly hours and it works great.

Jun 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It is much simpler to enter the hours for the week than the system we had before. All I have to do is select the week and enter every ones hours and we are good to go for scheduling.

Cons: I have not had any bad experiences thus far. I like that all I have to do is punch in the hours, the other way we used to do it took much longer to do.

I think its a really good software overall

Jun 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Its easy to schedule employees there work orders and if you need to change some things around it very good with having functions that i dont need to move a lot of things around.

Cons: just the fact that the names are so close together you can easily get confused and schedule the wrong employee for that work order.

The software is very easy to use and the Sockeye team is great to work with!!

Jun 25, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: One of the best things about this software is the many different ways to customize the use of it. We are able to have work orders brought in different ways to best fit our needs and from a user point of view you can customize what work orders or teams can be seen at a time, making it easier to schedule.

Cons: The software has a few bugs left to sort out; the biggest issue currently is when a work order is brought over with multiple pieces of equipment and multiple people working on them.

Overall: Better scheduling and full utilization of man hours. It is very easy to see if everyone has been booked or not to full utilization.

Great Product, Great experience. Price is too high

Jun 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The team that works to help set up your experience is great. During the setup they were always available to help correct or change anything related to the product. My Planner loves the easy of use of the software

Cons: The price seems very high for just a scheduling tool. It would cost more than the whole EAM system were are currently using.

Overall: Ease of scheduling work for the plant.

Not impressed. Data gets lost and/or populates automatically and ruins all of my previous work.

Jun 11, 2018
2/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Pros: Ease of scheduling. Until of course all of my work gets messed up and moved to others scheduled. Or schedules to people that are not on the schedule for a date range selected. Continually have to enter by different trades as it does not appear to save them.

Cons: Schedules to people that are not on the schedule for a date range selected. Continually have to enter by different trades as it does not appear to save them.

Overall: At this point I see no benefits as I have to continually go back and look for unexpected changes within the scheduling process.

Easy to use, but needs more functionality

Jun 08, 2018
4/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: This software is simple to use. The layout and setup is pretty self-explanatory, making it easier to navigate and carry out tasks

Cons: Needs more features/functionality. It would be more helpful if it could talk back and forth with SAP