# ShipWise Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ShipWise the right Multi-Channel eCommerce solution for you? Explore 108 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146762/DesktopShipper/reviews --- ShipWise 4.7 (108) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of ShipWise Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews MN Matt N AccountingLogistics and Supply Chain, 51 - 200 employeesUsed the software for: More than 2 years. “The ability to run reports is also super helpful to our company as it helps with providing some of our clients with further shipment details.“ January 6, 2026 DA DeeAnn A Shipping and Returns SpecialistRetail, 11 - 50 employeesUsed the software for: 1-2 years. “The program doesn't alert me to orders with issues right away.“ November 25, 2025 MN Matt N AccountingLogistics and Supply Chain, 51 - 200 employeesUsed the software for: More than 2 years. “Every time I have an issue that I need assistance with, the chat option is super helpful and it is very nice to have a company that responds quickly when you need something.“ January 6, 2026 JT John T Director of OperationsCosmetics, 11 - 50 employeesUsed the software for: More than 2 years. “We never have to worry about it making errors or going down.“ December 4, 2025 TW Tina W AdministratorRetail, 2 - 10 employeesUsed the software for: 1-2 years. “They walk me through API updates using visual displays and written directions which I find to be very useful.“ March 18, 2026 RL Ronald L OwnerConsumer Goods, 2 - 10 employeesUsed the software for: More than 2 years. “Address data is stripped too soon. “ September 6, 2024 SS Sara S Business Development Pharmaceutical and HealthcareLogistics and Supply Chain, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “ShipWise provides a reliable software that allows us to have better control over our entire logistics processes from shipment to delivery.“ November 20, 2024 RL Ronald L OwnerConsumer Goods, 2 - 10 employeesUsed the software for: More than 2 years. “can't setup workstations on my own. “ September 6, 2024 ## Showing most helpful reviews Showing 1-25 of 108 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Supervisor Information Technology and Services Used the software for: Less than 6 months ### "ShipWise - Great Value Once You Learn the System" July 26, 2025 5.0 Solid shipping platform that handles order management and shipping automation really well. Great value for money once you master the interface, though the learning curve is challenging at first. Perfect for businesses serious about optimizing their shipping and shipments process. Pros Amazing value for money with the rate shopping feature that actually saves on every shipment. The user interface is clean and order management flows are intuitive once you get past the initial learning curve. Cons Steep learning curve for advanced shipping features and the sales management integration could be smoother. Ease of use suffers when setting up complex shipping rules initially. Review Source BC Bryan C. Fulfillment Manager Printing Used the software for: 1-2 years ### "ShipWise - They were the soulution when our last partner failed" December 10, 2025 5.0 Shipwise was there for us when we were end need of a dependable solution. They have exceeded our expections and we very much look forward to building our partnership. Pros Shipwise handles volume shipping with ease. They are easy to use and respond quickly to my customer service needs. They are a great innovative partner and have proven to be a great value. They helped us get out of a sticky sittuation with our last partner that failed us. Cons I have not found any cons with using ShipWise yet. Any issue I have ever run into has been resolved and if it could not be resolved, that was communicated to me. Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) Shipstation could not handle the volume and it was causing us to loose our customers trust. Review Source VR Verified Reviewer President/CEO Retail Used the software for: Less than 6 months ### "Inefficient, Terrible UI, Costly, Lots of Errors" July 19, 2021 1.0 DesktopShipper is a nightmare of a software experience. If you operate a business that involves shipping, do yourself a favor and stay far away from Desktopshipper. There are MUCH BETTER and CHEAPER alternatives out there like Shipstation, Shippo, Shipworks, easyship, and shippingeasy. Why do you see so many positive reviews from other users? My guess is that they've only used Desktopshipper and don't know how much cleaner, simpler, and more efficient other shipping software is when compared to Desktopshipper. Pros What I did I like most about this software? Saying goodbye to it. Cons \- It's slow and inefficient! So many unnecessary steps and mouse clicks to ship. Even batch-printing, which is supposed to save time, is bogged down by an excessive number of steps. Desktopshipper is a time-suck and not built for high-volume sellers. -No ability to save preferences so you're always having to set certain things every time you refresh the page. This adds extra mouse clicks and inefficiency. -Can't adjust column width or column placement. Unless you're working on a 32" monitor, you're going to be scrolling left and right a lot. This introduces additional inefficiency in the shipping process. - The UI is awful. It looks like it was built in 2005 and hasn't been updated since. -Headers don't stay static, so you lose the action icons in the header any time you scroll down or right. More inefficiency! -Setup takes weeks and costs you $125/hour. You can't do anything yourself because the software is so convoluted. Setup took my company roughly 10 hours only to continue experiencing problems after setup. -Errors are abundant. Worse yet, the errors give no explanation as to why they're happening and/or how to prevent them. -Support is pretty useless. Most of our support calls would end in one of two ways: 1. Support has no idea what the error/problem is and needs to submit it to the development team, or 2. Support instructs you to submit a feature request because the software is lacking basic features. -Search function is broken Alternatives considered [Ordoro](https://www.capterra.com/p/132074/ordoro/) Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) We switched so that we could test Pitney Bowes as our primary carrier. Pitney Bowes doesn't integrate with Shipstation so we had no choice but to also use a new shipping software. Long story short, Desktopshipper sucks and Pitney Bowes is even worse. Needless to say, we quickly went back to USPS/UPS and Shipstation. Review Source TW Tina W. Administrator Retail Used the software for: 1-2 years ### "Responsive & Patient" March 18, 2026 5.0 I have found them to be very responsive and patient with my questions. They walk me through API updates using visual displays and written directions which I find to be very useful. Pros Easy of use & support. They have a great tech staff that has a quick response time. They are very patient with non-tech saavy people like myself! Cons Noting comes to mind but like most vendors I will say price. They are very competitive but we are always wanted more for less Review Source JS Joey S. General Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Fulfillment House" December 10, 2025 5.0 Great experience and I feel like I have a whole team behind me. They have helped us with integrations and have been able to solve most of my issues. Pros The support is unmatched, great response times and knowledge by all support associates. Support will call and follow up to ensure that the issue is taken care of Cons I wish I could save export preferences for reporting preferences. For example it's a pain to click/unclick all the fields I need for routine exports. Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) ShipStation did not integrate with the inventory management system that we purchased Review Source JT John T. Director of Operations Cosmetics Used the software for: 2+ years ### "Reliable Value" December 4, 2025 5.0 ShipWise just works. We never have to worry about it making errors or going down. The DSX app is a great option for pick and pack shipping. Pros The outstanding support. Whenever we reach out with an issue or question the chat or phone assistant speaks English and quickly solves our problem. Cons Occasionally features that I think are missing or not functioning well. For example, I would love to utilize the "Check Weight" feature of DSX more, but most of our products ship with void fill making exact weights hard. I wish that had more flexibility to configure weight rules. Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) Rigid integrations made it unusable for our current business. Review Source ER Erica R. Quality Assurance Supervisor Transportation/Trucking/Railroad Used the software for: 1-2 years ### "ShipWise Review" December 30, 2025 5.0 Overall, I think ShipWise has many pros and has been very helpful in the success of our site, and I would highly recommend. Pros ShipWise is easy to use, easy to train others to use, and very reliable. Customer Service is easily reachable and always helpful and kind. Cons When updates take place on Mondays which are the busiest shipping day of the week. This has caused us in the past to be dead in water for a few hours. Also, the delay to manifest a label could be sped up. Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) Network wide made this change when our company was bought out. Review Source KW Kristian W. shipping manager Non-Profit Organization Management Used the software for: 1-2 years ### "easy to ship, except Canada" January 14, 2026 4.0 so far been a good experience and easy to use. Usually there are no issues and if so, one of the two shipping options usually helps. Pros able to ship efficiently and quickly and assistance when problems arise. having th DSX version and the app make problem orders easier to get out the door. Cons seems like extra steps to do some simple things. Been on chat to figure out how to print a return label to us, shouldnt involve multiple steps. Switched from [Descartes ShipRush](https://www.capterra.com/p/43273/ShipRush/) shipwise worked better for our budget and availability. Review Source RF Reginald F. Ebook Retail Used the software for: 6-12 months ### "shipwise! not harder!" December 30, 2025 5.0 I've had a wonderful experience, particularly appreciating the customer service, which has been both pleasant and remarkably fast. The speed and quality of their support have truly stood out. Furthermore, the efficiency gained when shipping a high volume of items, specifically over 60 items each day, is substantial. This streamlined process significantly saves both valuable time and physical energy, making daily operations far more manageable and less taxing on resources. Pros The user interface is truly excellent; I find it remarkably simple to find my way around and access all the features I need. The design is very intuitive and straightforward, making navigation a breeze and contributing to a really positive user experience overall. Cons "Nothing to note shipwise" is truly a great product, offering a solid and reliable experience, and I am genuinely impressed with its current capabilities. Because of its strong foundation and promising features, I eagerly anticipate future improvements and updates that will undoubtedly enhance its functionality and value even further. I have high expectations for the continued development of "shipwise" and look forward to seeing how it evolves over time. Review Source DA DeeAnn A. Shipping and Returns Specialist Retail Used the software for: 1-2 years ### "Convenient Way to Manage Shipping" November 25, 2025 4.0 My overall experience is good as it is reliable and easy to use. There are features provided that I currently don't have a use for but they seem practical. I would recommend ShipWise for companies looking for a streamlined order shipping system. Pros The program is convenient and easy to use. Allows for easy modification of shipping information such as address and shipping mode. I like that I can easily look back at previous orders shipped or cancelled. I also like that I can batch multiple orders by ship mode and print pick lists for each mode. Cons The program doesn't alert me to orders with issues right away. The dashboard shows the quantity of orders but I need to count the orders in my order list to discover that any are missing. I then have to select unverified or cancelled to determine if action needs to be taken on these. Review Source TB Tomi B. People Operations Food & Beverages Used the software for: 1-2 years ### "High-powered, Easy to use shipping software." July 1, 2024 5.0 Say goodbye to chaos this is an incredible software and very cost effective. No more human errors with automatic shipping rules and centralized tracking. Pros It is a cost effective shipping software with consumer demands for swift delivery thus increasing customer satisfaction. I like its simplicity and it's effectiveness. With Desktop Shipper, I can offer multi-client shipping and always meet deadlines with confidence. It offers the best solutions to simplify my shipping processes from end to end. So amazing. Cons No major challenges,it is a reliable tool Switched from [Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/) I have heard a lot about Desktopshipper so I decided to go for it, it's the best choice have made. Review Source Response from ShipWise September 18, 2024 Thank you, Tomi! We’re delighted that you’ve found DesktopShipper to be both cost-effective and user-friendly. It’s always great to hear that our customer service is hitting the mark as well. We’re here to support you anytime—feel free to reach out if you need anything else! BM Brian M. Director of Operations Retail Used the software for: 2+ years ### "Great Cloud Based Shipping Software" August 29, 2019 5.0 We are able to get more orders out the door because of the ease to batch print like shipments. We are currently shipping 5,000-10,000 orders daily through desktop shipper. Pros Pros: Ability to batch print 500+ orders relatively with ease, rate shop feature is excellent, the support team is great and very helpful with customizing certain features Cons The shipment search functions are a bit wonky and wish it was easier to use. Alternatives considered [ShipStation](https://www.capterra.com/p/155621/ShipStation/) Reason for choosing ShipWise Their support team was always readily available to help out and customize our setup. Review Source MT MICHAEL T. CUSTOMER SERVICE Internet Used the software for: 6-12 months ### "EASY EVERYTIME" December 30, 2025 5.0 DOES EXACTLY WHAT I NEED EVERYTIME. I DON'T HAVE TO FUMBLE THROUGH IT . I'M NOT THE MOST COMPUTER LITERAT PERSON SO IF I CAN DO IT ANYONE CAN. Pros I LIKE THE EASY POINT AND CLICK. I DON'T HAVE TO FUMBLE THROUGH IT, THEY MADE IT SO EASY YO NAVIGATE. Cons I HAVEN'T HAD ANY ISSUES. THEY HAVE MADE IT SO EASY TO USE THAT YOU DON'T HAVE ANY ISSUES WHEN DOING A RETURN LABEL. Review Source PP Pascale P. Field Sales Executive Transportation/Trucking/Railroad Used the software for: 2+ years ### "Powerful Shipping software to delight customers." November 13, 2024 5.0 I am a satisfied and devoted shipwise user. Everything about it is incredible. Pros It automates all post sales processes ensuring efficient and seamless operations. The best part is that it offers customizable tracking portal with shopper management options. The best shipping tool you can ever find. Cons I have used it long enough to guarantee it's great doings, nothing to complain at all. Review Source dH dave H. CEO Warehousing Used the software for: 2+ years ### "Best in class Support" September 6, 2024 5.0 Very good experience. The pricing is fair. They keep up to date with features. And Im always impressed with support. Their employees stay there forever so the turnover is low Pros Ive been with Desktop Shipper since 2009. They have been able to accommodate my evolving needs as I changed business models entirely. The support is top notch Cons I do wish there was more features for a 3PL like me but I do understand why there isnt. Review Source Response from ShipWise September 18, 2024 Thank you, Dave, for being a long-time customer since 2009! We truly appreciate your loyalty and are glad that you’ve had a positive experience with DesktopShipper over the years. We’re also happy to hear that our customer service continues to meet your expectations. Your feedback about more features for 3PLs is valuable, and we’ll take it into consideration as we plan future updates. Don’t hesitate to reach out if there’s anything else we can do to support your business! GK Grant K. Owner Wholesale Used the software for: 2+ years ### "Shipping Speed and Integration" September 6, 2024 5.0 Pros Makes shipping much faster. Integration with inventory management is a huge time saver. Fast support. Integration with so many shipping companies. Cons Can be hard to setup, integration takes time. Shipping carrier setup is a little hard. Review Source Response from ShipWise September 18, 2024 Thank you, Grant, for your valuable feedback! We’re happy to hear that DesktopShipper has significantly improved your shipping speed and that the integration with your systems is performing well. We understand that the setup and integration process can take some time, and we appreciate your patience during this phase. Every integration can vary depending on various factors, but we’re always here to guide you and ensure it goes as smoothly and quickly as possible. Should you need any further assistance, don’t hesitate to reach out! RL Ronald L. Owner Consumer Goods Used the software for: 2+ years ### "Great software. Great staff" September 6, 2024 5.0 It's been a great experience so far! Staff are great! Would be great if we could have a blacklist of addresses. example: If address line one = x, do y (ie, don't rate shop, send error) Pros Rate shopping, quickly, semi auto. Pulls order info from neato quickly. Cons More users = more money. can't setup workstations on my own. Address data is stripped too soon. Review Source Response from ShipWise September 18, 2024 Thank you, Ronald, for your review! We’re delighted that you’ve had a positive experience with both our software and support staff. We understand your concerns about the costs associated with adding more users and workstations, and we’ll continue to evaluate ways to offer the best value for our customers. If you ever have more feedback or questions, we’re here to assist you! JK Jackie K. Shipping Manager Retail Used the software for: 2+ years ### "HELPS US MANAGE OUR SHIPMENTS" September 6, 2024 5.0 It's been a great resource for our shipping team to use! Pros It has made it incredibly easy for us to manage our shipments and orders to ensure they are being shipped in a timely manner Cons Wish there was more customization when it comes to breaking down bundled items Review Source Response from ShipWise September 24, 2024 Thank you for your review! We’re thrilled to hear that our platform has made managing your shipments and orders easier. We also appreciate your suggestion about adding more customization for bundled items, and we’ll take that into consideration for future improvements. Your feedback is invaluable, and we’re always here to support your team’s success! AM Adam M. IT Manager Law Enforcement Used the software for: 2+ years ### "Desktop Shipper Cloud Shipping Software" July 21, 2020 5.0 Very good. We have used their software for a long time. It used to be a desktop application with a lot of local files, but their latest version is on the cloud. The cloud makes management very easy as we can access our records from any computer, instead of having to access the computer used to ship orders. Pros We use this software to generate shipping labels for our orders. With this software, all we have to do is scan a barcode on our packing slip, then all this customer information is pulled up. Then this software will allow us to easily compare rates from various carriers, select a rate and generate the shipping label in just a few clicks. The software will then log and save the tracking number, as well as update our OMS via API. This leads to almost no errors when it comes to shipping orders and saving tracking information. When we need support, it is always just a few clicks away. Support is generally able to solve issues very quickly. I will say, we don't really need support too often. After the setup & training period this software is very easy to use, and the best thing about it is that it just works. Cons We love this product. I do not have any dislikes currently. Some of our shippers do not like that orders are only loaded into DSK every 15 minutes, but that is really a minor issue. Reason for choosing ShipWise We went with DesktopShipper because they had an existing relationship/integration with our OMS. We were not disappointed that we only had one choice, as it is great software. Review Source MK Margaret K. Project Director Marketing and Advertising Used the software for: 2+ years ### "Best Shipping Management Software for Any Business" August 2, 2019 5.0 DesktopShipper is an incredible all around shipping solution! It works with almost every cart imaginable and can integrate with your order management system. If your business ships anything - you need Desktopshipper! We've been pursued by many order management and shipping software during the last 15+ years. We've switched/upgraded to different ecommerce carts and order management system during this time, but never had to move away from DesktopShipper. DesktopShipper is not just a service provider but a great partner! Their prices are beyond fair, and their value of service is top class! Whatever business rules you need, DesktopShipper can help set it up, and save you printing time. We are confident that we'll be partners with DesktopShipper for many more years to come! Thank you DesktopShipper! Pros \- Versatile and scalable! Fast reliable label printing! - Intelligent business rules for shipping and workflow that you can think of! - Incredible price for the value of consistent and reliable service ! - World Class customer service support and attention. - Feature rich: Supports multiple carts, shipping carriers, inventory systems, order management systems, and marketplace channels that you can think of! Cons We've been using this software for over 10 years and have no complaints! Review Source RA Richard A. President Retail Used the software for: 2+ years ### "Best Shipping Software, Hands Down! 10 Year User!" September 19, 2022 5.0 Our experience has been great. Like any software, issues pop up here and there. but they are great with communication and quick to fix it. I'd recommend them to anyone over their competitors! Pros We have been using Desktop Shipper for almost 10 years and there is a reason we are still with them. No one can print labels faster! We have shipped as many as 3000 packages with just 6 ship stations in a day - no other software could do that! Because of their auto rate shop feature, we are able to ship over 80% of our orders without even touching anything on the computer. You place the item and package on the scale, scan the packing slip barcode, and within 5 seconds the label is printed! BOOM. Cons nope Review Source Response from ShipWise September 28, 2022 Hi Richard, Thank you so much for this kind review! We certainly do appreciate your loyalty and look forward to working with you in the future. As always, if there is anything we can do for you, never hesitate to reach out! CR Cody R. Warehouse Lead Retail Used the software for: 1-2 years ### "All-In-One Shipping Program" October 14, 2019 4.0 Everything just works with Desktop Shipper as long as you ship with standard ship services like USPS. If it's a more uncommon ship service like Donnelly, I'm very quick to call customer support to help fix it which they are always super helpful and energetic to help. Pros Being able to include every shipping account you ship with whether it be USPS, Donnelly, FedEx, UPS, DHL, etc Once you learn how the program works, it's all pretty self explanatory, pick a service code, enter dims and it automatically reads the weight off the scale plugged into the computer (and it only reads the weight when you tell it too, unlike UPS Worldship) Cons Changing prices on international shipments. Would be easier if it was like UPS Worldship where all the lines were editable from the get go instead of having to edit, save, repeat until all line items are changed Review Source AL Anthony L. CTP Retail Used the software for: 2+ years ### "Simplify your Shipping Vendors" September 19, 2022 5.0 Pros Single pain of glass for all our shipping labels. Very open API and easy to integrate with. Very reliable. Cons There are different label formats (Images, ZPL, etc.) returned from shipping vendors. It would be nice if Desktop Shipper offered an option to standardize output. Review Source Response from ShipWise September 28, 2022 Hi Anthony, Thank you so much for your review! We're so glad to hear that you have been able to streamline your shipping process! As long as the label formats are supported by the carrier, we can set the preferred label format. If you have any more questions, we're here to help. dM dave M. gm Sporting Goods Used the software for: 2+ years ### "Game Changer for Our Company" June 17, 2019 5.0 DesktopShipper has enabled us to save money by knowing exactly how much a shipment will cost, and by immediately being able to see what is the cheapest shipping method based on the shipping rules we have implemented in the software. It makes shipping a very easy process for new employees. DesktopShipper has a team of wonderful staff that are willing to help us overcome any obstacles we face with shipping. Highly recommended. Pros \-Ability to rate shop all carriers -Easy integration into our order fulfillment software (StoneEdge) -Great customer support -Their team is willing to customize features for our needs -Ability to connect multiple databases for 3PL needs Cons \-Could be a little bit faster retrieving rates Review Source JH Jeff H. Technical Support Specialist Warehousing Used the software for: 2+ years ### "Review" September 22, 2022 5.0 Pros Large batch printing is easier than with other software Cons Trying to navigate the site can be cumbersome Review Source Response from ShipWise September 28, 2022 Hi Jeff, thanks for the review! We're happy to hear that you have found success with our batch printing tool. We also appreciate your feedback about the site and are excited to share that we are preparing to launch a new UI geared towards making DesktopShipper easier to navigate. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.