--- title: "ShipWise Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ShipWise the right Shipping solution for you? Explore 108 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/146762/DesktopShipper/reviews/" page_type: "reviews" language: "en" --- ShipWise 4.7 (108) [View alternatives](https://www.capterra.com/p/146762/DesktopShipper/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of ShipWise Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews MN Matt N AccountingLogistics and Supply Chain, 51 - 200 employeesUsed the software for: More than 2 years. “The ability to run reports is also super helpful to our company as it helps with providing some of our clients with further shipment details.“ January 6, 2026 DA DeeAnn A Shipping and Returns SpecialistRetail, 11 - 50 employeesUsed the software for: 1-2 years. “The program doesn't alert me to orders with issues right away.“ November 25, 2025 TW Tina W AdministratorRetail, 2 - 10 employeesUsed the software for: 1-2 years. “They walk me through API updates using visual displays and written directions which I find to be very useful.“ March 18, 2026 JT John T Director of OperationsCosmetics, 11 - 50 employeesUsed the software for: More than 2 years. “We never have to worry about it making errors or going down.“ December 4, 2025 SS Sara S Business Development Pharmaceutical and HealthcareLogistics and Supply Chain, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “ShipWise provides a reliable software that allows us to have better control over our entire logistics processes from shipment to delivery.“ November 20, 2024 RL Ronald L OwnerConsumer Goods, 2 - 10 employeesUsed the software for: More than 2 years. “Address data is stripped too soon. “ September 6, 2024 MN Matt N AccountingLogistics and Supply Chain, 51 - 200 employeesUsed the software for: More than 2 years. “Every time I have an issue that I need assistance with, the chat option is super helpful and it is very nice to have a company that responds quickly when you need something.“ January 6, 2026 RL Ronald L OwnerConsumer Goods, 2 - 10 employeesUsed the software for: More than 2 years. “can't setup workstations on my own. “ September 6, 2024 ## Showing most helpful reviews Showing 1-25 of 108 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Supervisor Information Technology and Services Used the software for: Less than 6 months ### "ShipWise - Great Value Once You Learn the System" July 26, 2025 5.0 Solid shipping platform that handles order management and shipping automation really well. Great value for money once you master the interface, though the learning curve is challenging at first. Perfect for businesses serious about optimizing their shipping and shipments process. Pros Amazing value for money with the rate shopping feature that actually saves on every shipment. The user interface is clean and order management flows are intuitive once you get past the initial learning curve. Cons Steep learning curve for advanced shipping features and the sales management integration could be smoother. Ease of use suffers when setting up complex shipping rules initially. Review Source JT John T. Director of Operations Cosmetics Used the software for: 2+ years ### "Reliable Value" December 4, 2025 5.0 ShipWise just works. We never have to worry about it making errors or going down. The DSX app is a great option for pick and pack shipping. Pros The outstanding support. Whenever we reach out with an issue or question the chat or phone assistant speaks English and quickly solves our problem. Cons Occasionally features that I think are missing or not functioning well. For example, I would love to utilize the "Check Weight" feature of DSX more, but most of our products ship with void fill making exact weights hard. I wish that had more flexibility to configure weight rules. Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) Rigid integrations made it unusable for our current business. Review Source VR Verified Reviewer President/CEO Retail Used the software for: Less than 6 months ### "Inefficient, Terrible UI, Costly, Lots of Errors" July 19, 2021 1.0 DesktopShipper is a nightmare of a software experience. If you operate a business that involves shipping, do yourself a favor and stay far away from Desktopshipper. There are MUCH BETTER and CHEAPER alternatives out there like Shipstation, Shippo, Shipworks, easyship, and shippingeasy. Why do you see so many positive reviews from other users? My guess is that they've only used Desktopshipper and don't know how much cleaner, simpler, and more efficient other shipping software is when compared to Desktopshipper. Pros What I did I like most about this software? Saying goodbye to it. Cons \- It's slow and inefficient! So many unnecessary steps and mouse clicks to ship. Even batch-printing, which is supposed to save time, is bogged down by an excessive number of steps. Desktopshipper is a time-suck and not built for high-volume sellers. -No ability to save preferences so you're always having to set certain things every time you refresh the page. This adds extra mouse clicks and inefficiency. -Can't adjust column width or column placement. Unless you're working on a 32" monitor, you're going to be scrolling left and right a lot. This introduces additional inefficiency in the shipping process. - The UI is awful. It looks like it was built in 2005 and hasn't been updated since. -Headers don't stay static, so you lose the action icons in the header any time you scroll down or right. More inefficiency! -Setup takes weeks and costs you $125/hour. You can't do anything yourself because the software is so convoluted. Setup took my company roughly 10 hours only to continue experiencing problems after setup. -Errors are abundant. Worse yet, the errors give no explanation as to why they're happening and/or how to prevent them. -Support is pretty useless. Most of our support calls would end in one of two ways: 1. Support has no idea what the error/problem is and needs to submit it to the development team, or 2. Support instructs you to submit a feature request because the software is lacking basic features. -Search function is broken Alternatives considered [Ordoro](https://www.capterra.com/p/132074/ordoro/) Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) We switched so that we could test Pitney Bowes as our primary carrier. Pitney Bowes doesn't integrate with Shipstation so we had no choice but to also use a new shipping software. Long story short, Desktopshipper sucks and Pitney Bowes is even worse. Needless to say, we quickly went back to USPS/UPS and Shipstation. Review Source BC Bryan C. Fulfillment Manager Printing Used the software for: 1-2 years ### "ShipWise - They were the soulution when our last partner failed" December 10, 2025 5.0 Shipwise was there for us when we were end need of a dependable solution. They have exceeded our expections and we very much look forward to building our partnership. Pros Shipwise handles volume shipping with ease. They are easy to use and respond quickly to my customer service needs. They are a great innovative partner and have proven to be a great value. They helped us get out of a sticky sittuation with our last partner that failed us. Cons I have not found any cons with using ShipWise yet. Any issue I have ever run into has been resolved and if it could not be resolved, that was communicated to me. Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) Shipstation could not handle the volume and it was causing us to loose our customers trust. Review Source JS Joey S. General Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Fulfillment House" December 10, 2025 5.0 Great experience and I feel like I have a whole team behind me. They have helped us with integrations and have been able to solve most of my issues. Pros The support is unmatched, great response times and knowledge by all support associates. Support will call and follow up to ensure that the issue is taken care of Cons I wish I could save export preferences for reporting preferences. For example it's a pain to click/unclick all the fields I need for routine exports. Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) ShipStation did not integrate with the inventory management system that we purchased Review Source ER Erica R. Quality Assurance Supervisor Transportation/Trucking/Railroad Used the software for: 1-2 years ### "ShipWise Review" December 30, 2025 5.0 Overall, I think ShipWise has many pros and has been very helpful in the success of our site, and I would highly recommend. Pros ShipWise is easy to use, easy to train others to use, and very reliable. Customer Service is easily reachable and always helpful and kind. Cons When updates take place on Mondays which are the busiest shipping day of the week. This has caused us in the past to be dead in water for a few hours. Also, the delay to manifest a label could be sped up. Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) Network wide made this change when our company was bought out. Review Source KW Kristian W. shipping manager Non-Profit Organization Management Used the software for: 1-2 years ### "easy to ship, except Canada" January 14, 2026 4.0 so far been a good experience and easy to use. Usually there are no issues and if so, one of the two shipping options usually helps. Pros able to ship efficiently and quickly and assistance when problems arise. having th DSX version and the app make problem orders easier to get out the door. Cons seems like extra steps to do some simple things. Been on chat to figure out how to print a return label to us, shouldnt involve multiple steps. Switched from [Descartes ShipRush](https://www.capterra.com/p/43273/ShipRush/) shipwise worked better for our budget and availability. Review Source RF Reginald F. Ebook Retail Used the software for: 6-12 months ### "shipwise! not harder!" December 30, 2025 5.0 I've had a wonderful experience, particularly appreciating the customer service, which has been both pleasant and remarkably fast. The speed and quality of their support have truly stood out. Furthermore, the efficiency gained when shipping a high volume of items, specifically over 60 items each day, is substantial. This streamlined process significantly saves both valuable time and physical energy, making daily operations far more manageable and less taxing on resources. Pros The user interface is truly excellent; I find it remarkably simple to find my way around and access all the features I need. The design is very intuitive and straightforward, making navigation a breeze and contributing to a really positive user experience overall. Cons "Nothing to note shipwise" is truly a great product, offering a solid and reliable experience, and I am genuinely impressed with its current capabilities. Because of its strong foundation and promising features, I eagerly anticipate future improvements and updates that will undoubtedly enhance its functionality and value even further. I have high expectations for the continued development of "shipwise" and look forward to seeing how it evolves over time. Review Source DA DeeAnn A. Shipping and Returns Specialist Retail Used the software for: 1-2 years ### "Convenient Way to Manage Shipping" November 25, 2025 4.0 My overall experience is good as it is reliable and easy to use. There are features provided that I currently don't have a use for but they seem practical. I would recommend ShipWise for companies looking for a streamlined order shipping system. Pros The program is convenient and easy to use. Allows for easy modification of shipping information such as address and shipping mode. I like that I can easily look back at previous orders shipped or cancelled. I also like that I can batch multiple orders by ship mode and print pick lists for each mode. Cons The program doesn't alert me to orders with issues right away. The dashboard shows the quantity of orders but I need to count the orders in my order list to discover that any are missing. I then have to select unverified or cancelled to determine if action needs to be taken on these. Review Source kK krishanth K. Logistics manager Retail Used the software for: 2+ years ### "User friendly" December 30, 2025 5.0 Very content with the application. It's easy to use and is frequently receiving updates to make the user experience better. Pros This is a very user friendly software. It comes with a very good support team that is always available when an issue rises. They constantly keep checking till the issue is resolved. Cons The least i like so far is tracking packages via shipwise sometimes. It is definitely easy to track them, but sometimes the tracking statuses arent up to date and it can innaccurate when you try to get a report. Review Source LW Leo W. President Package/Freight Delivery Used the software for: 2+ years ### "Desktop Shipper" September 6, 2024 5.0 This is about the most bullet-proof software we use. If we ever need to make a tech call, it's usually about a problem beyond their control. Pros Tech support is outstanding. Always available, always thorough. Cons Can't think of anything. We installed it several years ago and have no issues with it at all. Switched from [Endicia](https://www.capterra.com/p/124584/Endicia/) Too many tech problems with Endicia, and it had trouble integrating with our WMS. Review Source Response from ShipWise September 18, 2024 Thank you for your stellar feedback, Leo! We’re thrilled that you find DesktopShipper to be solid and reliable after several years of use. If there’s ever anything we can improve on, feel free to reach out. We appreciate your continued trust in our platform! BM Brian M. Director of Operations Retail Used the software for: 2+ years ### "Great Cloud Based Shipping Software" August 29, 2019 5.0 We are able to get more orders out the door because of the ease to batch print like shipments. We are currently shipping 5,000-10,000 orders daily through desktop shipper. Pros Pros: Ability to batch print 500+ orders relatively with ease, rate shop feature is excellent, the support team is great and very helpful with customizing certain features Cons The shipment search functions are a bit wonky and wish it was easier to use. Alternatives considered [ShipStation](https://www.capterra.com/p/155621/ShipStation/) Reason for choosing ShipWise Their support team was always readily available to help out and customize our setup. Review Source MT MICHAEL T. CUSTOMER SERVICE Internet Used the software for: 6-12 months ### "EASY EVERYTIME" December 30, 2025 5.0 DOES EXACTLY WHAT I NEED EVERYTIME. I DON'T HAVE TO FUMBLE THROUGH IT . I'M NOT THE MOST COMPUTER LITERAT PERSON SO IF I CAN DO IT ANYONE CAN. Pros I LIKE THE EASY POINT AND CLICK. I DON'T HAVE TO FUMBLE THROUGH IT, THEY MADE IT SO EASY YO NAVIGATE. Cons I HAVEN'T HAD ANY ISSUES. THEY HAVE MADE IT SO EASY TO USE THAT YOU DON'T HAVE ANY ISSUES WHEN DOING A RETURN LABEL. Review Source WB William B. Shipping Manager Sporting Goods Used the software for: 2+ years ### "Tried and true!" November 25, 2024 5.0 We have been using this service for 7 years and they have always been reliable, friendly, and knowledgeable -- working with us at every given turn to meet the needs of our growing small business. Would absolutely recommend to any small or large business with nuanced shipping needs. Pros The integration team understands our needs and the software works perfectly with our order management system. It makes comparing all rates as simple as can be and with all the new functionalities that have been incorporated, I would be hard pressed to find a situation that is not covered or isn't currently being worked out. Cons The way the amazon shipping services are shopped is a little convoluted and they don't always return the the rates/methods that would work best.. but, 85% of the time it's fine and I know the team is currently working on this with Amazon. (As I understand it, the majority of the issue comes from the Amazon side of things.) Review Source DS Daven S. Recycling and Logistics Manager Non-Profit Organization Management Used the software for: 2+ years ### "Still on Legacy" September 19, 2022 5.0 Very positive overall experience. Over the past 8 years, we have shipped over 600,000 parcels using this software. For a large shipping operation I would highly recommend desktop shipper. If you are not going to customize the rate shopping feature and tie in with a digital scale this software is definitely overkill for you. Pros The rate shopping feature saves a lot of time and money. It is also a compact interface that is very easy to use. It is easy to get new employee up to speed, and ensures items are shipped with the correct postage class. Cons It connects to most scales instantly, but we had the misfortune of buying scales which were not as common, and it took some time to get the hardware working. But the Desktop Shipper staff was professional and able to get our scales working eventually. Reason for choosing ShipWise It offers customization of the rate shopping feature for bulk shipping. Review Source Response from ShipWise September 28, 2022 Hi Daven, we greatly appreciate this detailed review of your positive experiences with DesktopShipper! We are so glad that DesktopShipper has proven to be a valuable asset for your business, and we hope to continue that relationship for the foreseeable future. GK Grant K. Owner Wholesale Used the software for: 2+ years ### "Shipping Speed and Integration" September 6, 2024 5.0 Pros Makes shipping much faster. Integration with inventory management is a huge time saver. Fast support. Integration with so many shipping companies. Cons Can be hard to setup, integration takes time. Shipping carrier setup is a little hard. Review Source Response from ShipWise September 18, 2024 Thank you, Grant, for your valuable feedback! We’re happy to hear that DesktopShipper has significantly improved your shipping speed and that the integration with your systems is performing well. We understand that the setup and integration process can take some time, and we appreciate your patience during this phase. Every integration can vary depending on various factors, but we’re always here to guide you and ensure it goes as smoothly and quickly as possible. Should you need any further assistance, don’t hesitate to reach out! tM tim M. CIO Medical Devices Used the software for: 2+ years ### "Desktop shipper is a quality solution" September 18, 2024 5.0 Good product, does what its supposed to do without being an extra support burden. Pros Works as advertised. Good people to work with on rare occasions when required. Cons We like the product and the people so none at this time. Review Source JK Jackie K. Shipping Manager Retail Used the software for: 2+ years ### "HELPS US MANAGE OUR SHIPMENTS" September 6, 2024 5.0 It's been a great resource for our shipping team to use! Pros It has made it incredibly easy for us to manage our shipments and orders to ensure they are being shipped in a timely manner Cons Wish there was more customization when it comes to breaking down bundled items Review Source Response from ShipWise September 24, 2024 Thank you for your review! We’re thrilled to hear that our platform has made managing your shipments and orders easier. We also appreciate your suggestion about adding more customization for bundled items, and we’ll take that into consideration for future improvements. Your feedback is invaluable, and we’re always here to support your team’s success! tC tim C. web manager Retail Used the software for: 1-2 years ### "If only the search function worked better" September 19, 2022 4.0 I think it is a great product and if you fix the glitches in search and edit, it would be sublime. Pros what works, works very well. The flows back and forth to our POS system work very, very well. Cons Impossible to correct addresses. Constantly reverts back to the old address before it was fixed. Very bad search capability. Sometimes you have to refresh the browser several times just to find the shipment you are looking for. It will keep coming up blank until the 4th or 5th try. I find the search very glitchy and not user friendly. Review Source Response from ShipWise September 28, 2022 Hi Tim, thank you for your honest review. We apologize for any inconvenience. We are working hard to release our updated shipping app which should address these problems. If you need additional assistance, please email us at support@desktopshipper.com and we'd be happy to assist you further. SN Sanjay N. Lead NOC Engineer Retail Used the software for: 2+ years ### "Desktop Shipper Importance" September 26, 2022 4.0 Desktop Shipper need to work on there weekend technical support. Pros Price is budget friendly and easy to use Cons Sometimes there is a problem in getting technical support. Weekend support is not easy to get if there is any issue. Alternatives considered [Endicia](https://www.capterra.com/p/124584/Endicia/) Reason for choosing ShipWise Price is budget friendly and easy to use Review Source jM jennifer M. Operations Manager Warehousing Used the software for: 1-2 years ### "Great system" September 11, 2024 5.0 Great experience, easy to use and train. Pros Very easy to use, makes processing orders so much more accurate and faster. Cons No negatives, very user friendly and no isues Review Source Response from ShipWise September 18, 2024 Thank you so much, Jennifer, for sharing your positive experience with DesktopShipper! We’re thrilled to hear that you find it easy to use and efficient for order processing. It’s always wonderful to know that our platform is user-friendly for both you and your team. If you ever have any feedback or suggestions in the future, don’t hesitate to reach out. We’re here to support you! CR Cody R. Warehouse Lead Retail Used the software for: 1-2 years ### "All-In-One Shipping Program" October 14, 2019 4.0 Everything just works with Desktop Shipper as long as you ship with standard ship services like USPS. If it's a more uncommon ship service like Donnelly, I'm very quick to call customer support to help fix it which they are always super helpful and energetic to help. Pros Being able to include every shipping account you ship with whether it be USPS, Donnelly, FedEx, UPS, DHL, etc Once you learn how the program works, it's all pretty self explanatory, pick a service code, enter dims and it automatically reads the weight off the scale plugged into the computer (and it only reads the weight when you tell it too, unlike UPS Worldship) Cons Changing prices on international shipments. Would be easier if it was like UPS Worldship where all the lines were editable from the get go instead of having to edit, save, repeat until all line items are changed Review Source AL Anthony L. CTP Retail Used the software for: 2+ years ### "Simplify your Shipping Vendors" September 19, 2022 5.0 Pros Single pain of glass for all our shipping labels. Very open API and easy to integrate with. Very reliable. Cons There are different label formats (Images, ZPL, etc.) returned from shipping vendors. It would be nice if Desktop Shipper offered an option to standardize output. Review Source Response from ShipWise September 28, 2022 Hi Anthony, Thank you so much for your review! We're so glad to hear that you have been able to streamline your shipping process! As long as the label formats are supported by the carrier, we can set the preferred label format. If you have any more questions, we're here to help. dM dave M. gm Sporting Goods Used the software for: 2+ years ### "Game Changer for Our Company" June 17, 2019 5.0 DesktopShipper has enabled us to save money by knowing exactly how much a shipment will cost, and by immediately being able to see what is the cheapest shipping method based on the shipping rules we have implemented in the software. It makes shipping a very easy process for new employees. DesktopShipper has a team of wonderful staff that are willing to help us overcome any obstacles we face with shipping. Highly recommended. Pros \-Ability to rate shop all carriers -Easy integration into our order fulfillment software (StoneEdge) -Great customer support -Their team is willing to customize features for our needs -Ability to connect multiple databases for 3PL needs Cons \-Could be a little bit faster retrieving rates Review Source JH Jeff H. Technical Support Specialist Warehousing Used the software for: 2+ years ### "Review" September 22, 2022 5.0 Pros Large batch printing is easier than with other software Cons Trying to navigate the site can be cumbersome Review Source Response from ShipWise September 28, 2022 Hi Jeff, thanks for the review! We're happy to hear that you have found success with our batch printing tool. We also appreciate your feedback about the site and are excited to share that we are preparing to launch a new UI geared towards making DesktopShipper easier to navigate. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.