--- title: "ShipWise Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ShipWise the right Order Management solution for you? Explore 110 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/146762/DesktopShipper/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- ShipWise 4.7 (110) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of ShipWise Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews MN Matt N AccountingLogistics and Supply Chain, 51 - 200 employeesUsed the software for: More than 2 years. “The ability to run reports is also super helpful to our company as it helps with providing some of our clients with further shipment details.“ January 6, 2026 DA DeeAnn A Shipping and Returns SpecialistRetail, 11 - 50 employeesUsed the software for: 1-2 years. “The program doesn't alert me to orders with issues right away.“ November 25, 2025 SS Sara S Business Development Pharmaceutical and HealthcareLogistics and Supply Chain, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “ShipWise provides a reliable software that allows us to have better control over our entire logistics processes from shipment to delivery.“ November 20, 2024 JT John T Director of OperationsCosmetics, 11 - 50 employeesUsed the software for: More than 2 years. “We never have to worry about it making errors or going down.“ December 4, 2025 MN Matt N AccountingLogistics and Supply Chain, 51 - 200 employeesUsed the software for: More than 2 years. “Every time I have an issue that I need assistance with, the chat option is super helpful and it is very nice to have a company that responds quickly when you need something.“ January 6, 2026 RL Ronald L OwnerConsumer Goods, 2 - 10 employeesUsed the software for: More than 2 years. “Address data is stripped too soon. “ September 6, 2024 TW Tina W AdministratorRetail, 2 - 10 employeesUsed the software for: 1-2 years. “They walk me through API updates using visual displays and written directions which I find to be very useful.“ March 18, 2026 RL Ronald L OwnerConsumer Goods, 2 - 10 employeesUsed the software for: More than 2 years. “can't setup workstations on my own. “ September 6, 2024 ## Showing most helpful reviews Showing 1-25 of 110 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JR Jon R. VP Ops Used the software for: 3-5 years ### "Great Software Great Team" October 30, 2026 5.0 Positive team to work with. They continual make improvements and have a lot of tool to support the needs of a warehouse. Pros Team is responsive when we're in need of support. They have phone, chat and will always call you back if they're unable to answer at the time. Cons Some times it hard for them to pinpoint where errors occur. Between many systems it's understandable. Review Source R Reviewer Account Manager Used the software for: 3-5 years ### "Happy with ShipWise " October 5, 2026 5.0 Very good. We used them for a very long time and for various different processes. I would definitely recommend to others. Pros It made our daily shipping, which included orders from several different websites and several different methods of shipping, so easy. We never had to worry about that. And if there ever was a rare problem their customer service was actually helpful. Cons Like any product, sometimes the processes didn't seem intuitive to me but once we figured out how to set things up the way we wanted we didn't have issues. Review Source R Reviewer Administrator Used the software for: 1-3 years ### "Responsive & Patient" March 19, 2026 5.0 I have found them to be very responsive and patient with my questions. They walk me through API updates using visual displays and written directions which I find to be very useful. Pros Easy of use & support. They have a great tech staff that has a quick response time. They are very patient with non-tech saavy people like myself! Cons Noting comes to mind but like most vendors I will say price. They are very competitive but we are always wanted more for less Review Source R Reviewer shipping manager Used the software for: 1-3 years ### "easy to ship, except Canada" January 15, 2026 4.0 so far been a good experience and easy to use. Usually there are no issues and if so, one of the two shipping options usually helps. Pros able to ship efficiently and quickly and assistance when problems arise. having th DSX version and the app make problem orders easier to get out the door. Cons seems like extra steps to do some simple things. Been on chat to figure out how to print a return label to us, shouldnt involve multiple steps. Review Source R Reviewer Accounting Used the software for: 3-5 years ### "Great company and super responsive!!" January 7, 2026 5.0 Every time I have an issue that I need assistance with, the chat option is super helpful and it is very nice to have a company that responds quickly when you need something. Pros Ease of use and Features. The ability to run reports is also super helpful to our company as it helps with providing some of our clients with further shipment details. Cons I understand the massive amounts of data, but the system purge after 60 days does sometimes limit us. Review Source R Reviewer Supervisor Used the software for: Less than 1 year ### "The pros and cons of ShipWise" January 5, 2026 5.0 My experience with ShipWise has been overall very good! I feel like it does the tasks I need it to do with minimal hiccups Pros Once everything is set up, it's very streamlined and straightforward to use allowing me to ship very quickly Cons Configuring the setting can be difficult especially if you're shipping different types of products using different carriers. Review Source R Reviewer Quality Assurance Supervisor Used the software for: 1-3 years ### "ShipWise Review" January 2, 2026 5.0 Overall, I think ShipWise has many pros and has been very helpful in the success of our site, and I would highly recommend. Pros ShipWise is easy to use, easy to train others to use, and very reliable. Customer Service is easily reachable and always helpful and kind. Cons When updates take place on Mondays which are the busiest shipping day of the week. This has caused us in the past to be dead in water for a few hours. Also, the delay to manifest a label could be sped up. Review Source R Reviewer Shipping Used the software for: 3-5 years ### "any problems were quickly resolved." January 2, 2026 5.0 I've always had a good experience with Shipwise; any problems were quickly resolved. And the operators are always very polite. Pros I like Shipwise; the support team is always attentive to any questions, and the shipping process is easy. Cons I don't like having to use another program to communicate with the printer. It's a bit annoying, but I understand the need. Review Source R Reviewer CUSTOMER SERVICE Used the software for: Less than 1 year ### "EASY EVERYTIME" January 2, 2026 5.0 DOES EXACTLY WHAT I NEED EVERYTIME. I DON'T HAVE TO FUMBLE THROUGH IT . I'M NOT THE MOST COMPUTER LITERAT PERSON SO IF I CAN DO IT ANYONE CAN. Pros I LIKE THE EASY POINT AND CLICK. I DON'T HAVE TO FUMBLE THROUGH IT, THEY MADE IT SO EASY YO NAVIGATE. Cons I HAVEN'T HAD ANY ISSUES. THEY HAVE MADE IT SO EASY TO USE THAT YOU DON'T HAVE ANY ISSUES WHEN DOING A RETURN LABEL. Review Source R Reviewer production manager Used the software for: 1-3 years ### "GRIMES0128" January 2, 2026 4.0 Very easy to ship and find orders, easy to track shipments.! compare end of day with total shipments.! Pros Easy shipping orders, easy to use shipwise.! easy to find orders and track orders.! you can update products Cons customs on international shipments, pulling both market weight from extensiv and shipwise.! Also the costs, it combines them.! Review Source VR Verified Reviewer Supervisor Used the software for: Less than 1 year ### "ShipWise - Great Value Once You Learn the System" July 28, 2025 5.0 Solid shipping platform that handles order management and shipping automation really well. Great value for money once you master the interface, though the learning curve is challenging at first. Perfect for businesses serious about optimizing their shipping and shipments process. Pros Amazing value for money with the rate shopping feature that actually saves on every shipment. The user interface is clean and order management flows are intuitive once you get past the initial learning curve. Cons Steep learning curve for advanced shipping features and the sales management integration could be smoother. Ease of use suffers when setting up complex shipping rules initially. Review Source R Reviewer Director of Operations Used the software for: 3-5 years ### "Reliable Value" December 5, 2025 5.0 ShipWise just works. We never have to worry about it making errors or going down. The DSX app is a great option for pick and pack shipping. Pros The outstanding support. Whenever we reach out with an issue or question the chat or phone assistant speaks English and quickly solves our problem. Cons Occasionally features that I think are missing or not functioning well. For example, I would love to utilize the "Check Weight" feature of DSX more, but most of our products ship with void fill making exact weights hard. I wish that had more flexibility to configure weight rules. Review Source VR Verified Reviewer President/CEO Used the software for: Less than 1 year ### "Inefficient, Terrible UI, Costly, Lots of Errors" July 21, 2021 1.0 DesktopShipper is a nightmare of a software experience. If you operate a business that involves shipping, do yourself a favor and stay far away from Desktopshipper. There are MUCH BETTER and CHEAPER alternatives out there like Shipstation, Shippo, Shipworks, easyship, and shippingeasy. Why do you see so many positive reviews from other users? My guess is that they've only used Desktopshipper and don't know how much cleaner, simpler, and more efficient other shipping software is when compared to Desktopshipper. Pros What I did I like most about this software? Saying goodbye to it. Cons \- It's slow and inefficient! So many unnecessary steps and mouse clicks to ship. Even batch-printing, which is supposed to save time, is bogged down by an excessive number of steps. Desktopshipper is a time-suck and not built for high-volume sellers. -No ability to save preferences so you're always having to set certain things every time you refresh the page. This adds extra mouse clicks and inefficiency. -Can't adjust column width or column placement. Unless you're working on a 32" monitor, you're going to be scrolling left and right a lot. This introduces additional inefficiency in the shipping process. - The UI is awful. It looks like it was built in 2005 and hasn't been updated since. -Headers don't stay static, so you lose the action icons in the header any time you scroll down or right. More inefficiency! -Setup takes weeks and costs you $125/hour. You can't do anything yourself because the software is so convoluted. Setup took my company roughly 10 hours only to continue experiencing problems after setup. -Errors are abundant. Worse yet, the errors give no explanation as to why they're happening and/or how to prevent them. -Support is pretty useless. Most of our support calls would end in one of two ways: 1. Support has no idea what the error/problem is and needs to submit it to the development team, or 2. Support instructs you to submit a feature request because the software is lacking basic features. -Search function is broken Review Source R Reviewer Fulfillment Manager Used the software for: 1-3 years ### "ShipWise - They were the soulution when our last partner failed" December 11, 2025 5.0 Shipwise was there for us when we were end need of a dependable solution. They have exceeded our expections and we very much look forward to building our partnership. Pros Shipwise handles volume shipping with ease. They are easy to use and respond quickly to my customer service needs. They are a great innovative partner and have proven to be a great value. They helped us get out of a sticky sittuation with our last partner that failed us. Cons I have not found any cons with using ShipWise yet. Any issue I have ever run into has been resolved and if it could not be resolved, that was communicated to me. Review Source R Reviewer General Manager Used the software for: 1-3 years ### "Fulfillment House" December 11, 2025 5.0 Great experience and I feel like I have a whole team behind me. They have helped us with integrations and have been able to solve most of my issues. Pros The support is unmatched, great response times and knowledge by all support associates. Support will call and follow up to ensure that the issue is taken care of Cons I wish I could save export preferences for reporting preferences. For example it's a pain to click/unclick all the fields I need for routine exports. Review Source R Reviewer Ebook Used the software for: Less than 1 year ### "shipwise! not harder!" January 2, 2026 5.0 I've had a wonderful experience, particularly appreciating the customer service, which has been both pleasant and remarkably fast. The speed and quality of their support have truly stood out. Furthermore, the efficiency gained when shipping a high volume of items, specifically over 60 items each day, is substantial. This streamlined process significantly saves both valuable time and physical energy, making daily operations far more manageable and less taxing on resources. Pros The user interface is truly excellent; I find it remarkably simple to find my way around and access all the features I need. The design is very intuitive and straightforward, making navigation a breeze and contributing to a really positive user experience overall. Cons "Nothing to note shipwise" is truly a great product, offering a solid and reliable experience, and I am genuinely impressed with its current capabilities. Because of its strong foundation and promising features, I eagerly anticipate future improvements and updates that will undoubtedly enhance its functionality and value even further. I have high expectations for the continued development of "shipwise" and look forward to seeing how it evolves over time. Review Source R Reviewer Logistics manager Used the software for: 3-5 years ### "User friendly" January 2, 2026 5.0 Very content with the application. It's easy to use and is frequently receiving updates to make the user experience better. Pros This is a very user friendly software. It comes with a very good support team that is always available when an issue rises. They constantly keep checking till the issue is resolved. Cons The least i like so far is tracking packages via shipwise sometimes. It is definitely easy to track them, but sometimes the tracking statuses arent up to date and it can innaccurate when you try to get a report. Review Source R Reviewer IT Used the software for: 3-5 years ### "IT Support" December 18, 2025 5.0 We used connectship and shipstations but Shipwise is a lot flexible ,Overall it is perfect program for us, Pros Program is easy to use, reliable shipwide software with wonderful support from the command team. !!! Cons Shipwise on Monday was very slow; all processing took too long and delayed routine work. and inefficiency across tasks Review Source R Reviewer Manager Used the software for: Less than 1 year ### "Great Product, just what we needed" January 2, 2026 5.0 Over all it is a sold product with very few issues and almost no down time. We have tried a few different shipping solutions and this is our favorite. Pros Makes it easy to select the shipper we want to use and see all of the costs upfront. Probably the best product we have tried. Cons The interface to set up and add services takes a little time to learn, but everything you need is there. Review Source R Reviewer Sysadmin Used the software for: 3-5 years ### "The Best Shipper" November 20, 2025 5.0 We've used ShipWise for years, and it's our go-to for all shipping. We can't imagine using another provider. Pros Ease of use, responsiveness of support. We really like how easy it is to use the software, and how support is always willing to go the extra mile. Cons Complexity of install leads to extended time on the phone sometimes. Not a dealbreaker, however, as the end product is worth it. Review Source R Reviewer Field Sales Executive Used the software for: 3-5 years ### "Powerful Shipping software to delight customers." November 19, 2024 5.0 I am a satisfied and devoted shipwise user. Everything about it is incredible. Pros It automates all post sales processes ensuring efficient and seamless operations. The best part is that it offers customizable tracking portal with shopper management options. The best shipping tool you can ever find. Cons I have used it long enough to guarantee it's great doings, nothing to complain at all. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Shipping Speed and Integration" September 15, 2024 5.0 Pros Makes shipping much faster. Integration with inventory management is a huge time saver. Fast support. Integration with so many shipping companies. Cons Can be hard to setup, integration takes time. Shipping carrier setup is a little hard. Review Source R Reviewer Engineer Used the software for: 3-5 years ### "Solid shipping platform" September 12, 2024 4.0 Good. 3.5-4 stars is fair. They have allowed us to operate our business, but we are continually looking for something that would offer functionality even if our connection goes down. Pros Fairly reliable, lots of integrations to various shipping platforms and fairly customizable Cons It is challenging to get someone on the support team that can help. We don't have a clear escalation path when something goes wrong and we need assistance immediately. Documentation for APIs is lacking and little support documentation to go with it. For DesktopShipper to work, you need an internet connection. If something happens and you can't connect, you can't ship. Requires us to push orders up to them constantly, and we had to be creative on how to configure our products. Review Source TC Timothy C. web manager Used the software for: 1-3 years ### "If only the search function worked better" September 23, 2022 4.0 I think it is a great product and if you fix the glitches in search and edit, it would be sublime. Pros what works, works very well. The flows back and forth to our POS system work very, very well. Cons Impossible to correct addresses. Constantly reverts back to the old address before it was fixed. Very bad search capability. Sometimes you have to refresh the browser several times just to find the shipment you are looking for. It will keep coming up blank until the 4th or 5th try. I find the search very glitchy and not user friendly. Review Source R Reviewer Lead NOC Engineer Used the software for: 3-5 years ### "Desktop Shipper Importance" July 14, 2023 4.0 Desktop Shipper need to work on there weekend technical support. Pros Price is budget friendly and easy to use Cons Sometimes there is a problem in getting technical support. Weekend support is not easy to get if there is any issue. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.