--- title: "ShipWise Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ShipWise the right Order Management solution for you? Explore 109 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/146762/DesktopShipper/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- ShipWise 4.7 (109) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of ShipWise Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews MN Matt N AccountingLogistics and Supply Chain, 51 - 200 employeesUsed the software for: More than 2 years. “The ability to run reports is also super helpful to our company as it helps with providing some of our clients with further shipment details.“ January 6, 2026 DA DeeAnn A Shipping and Returns SpecialistRetail, 11 - 50 employeesUsed the software for: 1-2 years. “The program doesn't alert me to orders with issues right away.“ November 25, 2025 SS Sara S Business Development Pharmaceutical and HealthcareLogistics and Supply Chain, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “ShipWise provides a reliable software that allows us to have better control over our entire logistics processes from shipment to delivery.“ November 20, 2024 JT John T Director of OperationsCosmetics, 11 - 50 employeesUsed the software for: More than 2 years. “We never have to worry about it making errors or going down.“ December 4, 2025 MN Matt N AccountingLogistics and Supply Chain, 51 - 200 employeesUsed the software for: More than 2 years. “Every time I have an issue that I need assistance with, the chat option is super helpful and it is very nice to have a company that responds quickly when you need something.“ January 6, 2026 RL Ronald L OwnerConsumer Goods, 2 - 10 employeesUsed the software for: More than 2 years. “Address data is stripped too soon. “ September 6, 2024 TW Tina W AdministratorRetail, 2 - 10 employeesUsed the software for: 1-2 years. “They walk me through API updates using visual displays and written directions which I find to be very useful.“ March 18, 2026 RL Ronald L OwnerConsumer Goods, 2 - 10 employeesUsed the software for: More than 2 years. “can't setup workstations on my own. “ September 6, 2024 ## Showing most helpful reviews Showing 1-25 of 109 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Supervisor Information Technology and Services Used the software for: Less than 6 months ### "ShipWise - Great Value Once You Learn the System" July 26, 2025 5.0 Solid shipping platform that handles order management and shipping automation really well. Great value for money once you master the interface, though the learning curve is challenging at first. Perfect for businesses serious about optimizing their shipping and shipments process. Pros Amazing value for money with the rate shopping feature that actually saves on every shipment. The user interface is clean and order management flows are intuitive once you get past the initial learning curve. Cons Steep learning curve for advanced shipping features and the sales management integration could be smoother. Ease of use suffers when setting up complex shipping rules initially. Review Source JT John T. Director of Operations Cosmetics Used the software for: 2+ years ### "Reliable Value" December 4, 2025 5.0 ShipWise just works. We never have to worry about it making errors or going down. The DSX app is a great option for pick and pack shipping. Pros The outstanding support. Whenever we reach out with an issue or question the chat or phone assistant speaks English and quickly solves our problem. Cons Occasionally features that I think are missing or not functioning well. For example, I would love to utilize the "Check Weight" feature of DSX more, but most of our products ship with void fill making exact weights hard. I wish that had more flexibility to configure weight rules. Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) Rigid integrations made it unusable for our current business. Review Source AC Alyssa C. Account Manager Warehousing Used the software for: 2+ years ### "Happy with ShipWise " October 1, 2026 5.0 Very good. We used them for a very long time and for various different processes. I would definitely recommend to others. Pros It made our daily shipping, which included orders from several different websites and several different methods of shipping, so easy. We never had to worry about that. And if there ever was a rare problem their customer service was actually helpful. Cons Like any product, sometimes the processes didn't seem intuitive to me but once we figured out how to set things up the way we wanted we didn't have issues. Review Source VR Verified Reviewer President/CEO Retail Used the software for: Less than 6 months ### "Inefficient, Terrible UI, Costly, Lots of Errors" July 19, 2021 1.0 DesktopShipper is a nightmare of a software experience. If you operate a business that involves shipping, do yourself a favor and stay far away from Desktopshipper. There are MUCH BETTER and CHEAPER alternatives out there like Shipstation, Shippo, Shipworks, easyship, and shippingeasy. Why do you see so many positive reviews from other users? My guess is that they've only used Desktopshipper and don't know how much cleaner, simpler, and more efficient other shipping software is when compared to Desktopshipper. Pros What I did I like most about this software? Saying goodbye to it. Cons \- It's slow and inefficient! So many unnecessary steps and mouse clicks to ship. Even batch-printing, which is supposed to save time, is bogged down by an excessive number of steps. Desktopshipper is a time-suck and not built for high-volume sellers. -No ability to save preferences so you're always having to set certain things every time you refresh the page. This adds extra mouse clicks and inefficiency. -Can't adjust column width or column placement. Unless you're working on a 32" monitor, you're going to be scrolling left and right a lot. This introduces additional inefficiency in the shipping process. - The UI is awful. It looks like it was built in 2005 and hasn't been updated since. -Headers don't stay static, so you lose the action icons in the header any time you scroll down or right. More inefficiency! -Setup takes weeks and costs you $125/hour. You can't do anything yourself because the software is so convoluted. Setup took my company roughly 10 hours only to continue experiencing problems after setup. -Errors are abundant. Worse yet, the errors give no explanation as to why they're happening and/or how to prevent them. -Support is pretty useless. Most of our support calls would end in one of two ways: 1. Support has no idea what the error/problem is and needs to submit it to the development team, or 2. Support instructs you to submit a feature request because the software is lacking basic features. -Search function is broken Alternatives considered [Ordoro](https://www.capterra.com/p/132074/ordoro/) Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) We switched so that we could test Pitney Bowes as our primary carrier. Pitney Bowes doesn't integrate with Shipstation so we had no choice but to also use a new shipping software. Long story short, Desktopshipper sucks and Pitney Bowes is even worse. Needless to say, we quickly went back to USPS/UPS and Shipstation. Review Source BC Bryan C. Fulfillment Manager Printing Used the software for: 1-2 years ### "ShipWise - They were the soulution when our last partner failed" December 10, 2025 5.0 Shipwise was there for us when we were end need of a dependable solution. They have exceeded our expections and we very much look forward to building our partnership. Pros Shipwise handles volume shipping with ease. They are easy to use and respond quickly to my customer service needs. They are a great innovative partner and have proven to be a great value. They helped us get out of a sticky sittuation with our last partner that failed us. Cons I have not found any cons with using ShipWise yet. Any issue I have ever run into has been resolved and if it could not be resolved, that was communicated to me. Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) Shipstation could not handle the volume and it was causing us to loose our customers trust. Review Source JS Joey S. General Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Fulfillment House" December 10, 2025 5.0 Great experience and I feel like I have a whole team behind me. They have helped us with integrations and have been able to solve most of my issues. Pros The support is unmatched, great response times and knowledge by all support associates. Support will call and follow up to ensure that the issue is taken care of Cons I wish I could save export preferences for reporting preferences. For example it's a pain to click/unclick all the fields I need for routine exports. Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) ShipStation did not integrate with the inventory management system that we purchased Review Source KW Kristian W. shipping manager Non-Profit Organization Management Used the software for: 1-2 years ### "easy to ship, except Canada" January 14, 2026 4.0 so far been a good experience and easy to use. Usually there are no issues and if so, one of the two shipping options usually helps. Pros able to ship efficiently and quickly and assistance when problems arise. having th DSX version and the app make problem orders easier to get out the door. Cons seems like extra steps to do some simple things. Been on chat to figure out how to print a return label to us, shouldnt involve multiple steps. Switched from [Descartes ShipRush](https://www.capterra.com/p/43273/ShipRush/) shipwise worked better for our budget and availability. Review Source ER Erica R. Quality Assurance Supervisor Transportation/Trucking/Railroad Used the software for: 1-2 years ### "ShipWise Review" December 30, 2025 5.0 Overall, I think ShipWise has many pros and has been very helpful in the success of our site, and I would highly recommend. Pros ShipWise is easy to use, easy to train others to use, and very reliable. Customer Service is easily reachable and always helpful and kind. Cons When updates take place on Mondays which are the busiest shipping day of the week. This has caused us in the past to be dead in water for a few hours. Also, the delay to manifest a label could be sped up. Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) Network wide made this change when our company was bought out. Review Source RF Reginald F. Ebook Retail Used the software for: 6-12 months ### "shipwise! not harder!" December 30, 2025 5.0 I've had a wonderful experience, particularly appreciating the customer service, which has been both pleasant and remarkably fast. The speed and quality of their support have truly stood out. Furthermore, the efficiency gained when shipping a high volume of items, specifically over 60 items each day, is substantial. This streamlined process significantly saves both valuable time and physical energy, making daily operations far more manageable and less taxing on resources. Pros The user interface is truly excellent; I find it remarkably simple to find my way around and access all the features I need. The design is very intuitive and straightforward, making navigation a breeze and contributing to a really positive user experience overall. Cons "Nothing to note shipwise" is truly a great product, offering a solid and reliable experience, and I am genuinely impressed with its current capabilities. Because of its strong foundation and promising features, I eagerly anticipate future improvements and updates that will undoubtedly enhance its functionality and value even further. I have high expectations for the continued development of "shipwise" and look forward to seeing how it evolves over time. Review Source DA DeeAnn A. Shipping and Returns Specialist Retail Used the software for: 1-2 years ### "Convenient Way to Manage Shipping" November 25, 2025 4.0 My overall experience is good as it is reliable and easy to use. There are features provided that I currently don't have a use for but they seem practical. I would recommend ShipWise for companies looking for a streamlined order shipping system. Pros The program is convenient and easy to use. Allows for easy modification of shipping information such as address and shipping mode. I like that I can easily look back at previous orders shipped or cancelled. I also like that I can batch multiple orders by ship mode and print pick lists for each mode. Cons The program doesn't alert me to orders with issues right away. The dashboard shows the quantity of orders but I need to count the orders in my order list to discover that any are missing. I then have to select unverified or cancelled to determine if action needs to be taken on these. Review Source GF Gretchen F. Office Manager Consumer Goods Used the software for: 2+ years ### "GREAT TECH SUPPORT AND EASY TO USE" November 11, 2025 5.0 Shipwise is easy to use and for new employees to learn. We sell on multiple marketplaces and everything seems to work seamlessly. Pros Shipwise is very easy to use and most of all their TECH SUPPORT team is amazing! We have had minimal issues with the system, but if there is every an issue, they make sure to Cons I cannot think of one thing I dislike about Shipwise honestly. The only issue that was major that e have ever had was due to an Amazon server going down worldwide one day which affected Shipwise but it was corrected within a day Review Source GH Greg H. Manager Consumer Goods Used the software for: 6-12 months ### "Great Product, just what we needed" December 30, 2025 5.0 Over all it is a sold product with very few issues and almost no down time. We have tried a few different shipping solutions and this is our favorite. Pros Makes it easy to select the shipper we want to use and see all of the costs upfront. Probably the best product we have tried. Cons The interface to set up and add services takes a little time to learn, but everything you need is there. Alternatives considered [ShipStation](https://www.capterra.com/p/155621/ShipStation/)[Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/) Reason for choosing ShipWise cost was where we wanted to be. easy of use Review Source CS Clayton S. Sysadmin Retail Used the software for: 2+ years ### "The Best Shipper" November 19, 2025 5.0 We've used ShipWise for years, and it's our go-to for all shipping. We can't imagine using another provider. Pros Ease of use, responsiveness of support. We really like how easy it is to use the software, and how support is always willing to go the extra mile. Cons Complexity of install leads to extended time on the phone sometimes. Not a dealbreaker, however, as the end product is worth it. Review Source MS Michael S. Supervisor Consumer Goods Used the software for: Less than 6 months ### "The pros and cons of ShipWise" January 3, 2026 5.0 My experience with ShipWise has been overall very good! I feel like it does the tasks I need it to do with minimal hiccups Pros Once everything is set up, it's very streamlined and straightforward to use allowing me to ship very quickly Cons Configuring the setting can be difficult especially if you're shipping different types of products using different carriers. Review Source PP Pascale P. Field Sales Executive Transportation/Trucking/Railroad Used the software for: 2+ years ### "Powerful Shipping software to delight customers." November 13, 2024 5.0 I am a satisfied and devoted shipwise user. Everything about it is incredible. Pros It automates all post sales processes ensuring efficient and seamless operations. The best part is that it offers customizable tracking portal with shopper management options. The best shipping tool you can ever find. Cons I have used it long enough to guarantee it's great doings, nothing to complain at all. Review Source GK Grant K. Owner Wholesale Used the software for: 2+ years ### "Shipping Speed and Integration" September 6, 2024 5.0 Pros Makes shipping much faster. Integration with inventory management is a huge time saver. Fast support. Integration with so many shipping companies. Cons Can be hard to setup, integration takes time. Shipping carrier setup is a little hard. Review Source Response from ShipWise September 18, 2024 Thank you, Grant, for your valuable feedback! We’re happy to hear that DesktopShipper has significantly improved your shipping speed and that the integration with your systems is performing well. We understand that the setup and integration process can take some time, and we appreciate your patience during this phase. Every integration can vary depending on various factors, but we’re always here to guide you and ensure it goes as smoothly and quickly as possible. Should you need any further assistance, don’t hesitate to reach out! RH Ryan H. Engineer Printing Used the software for: 2+ years ### "Solid shipping platform" September 6, 2024 4.0 Good. 3.5-4 stars is fair. They have allowed us to operate our business, but we are continually looking for something that would offer functionality even if our connection goes down. Pros Fairly reliable, lots of integrations to various shipping platforms and fairly customizable Cons It is challenging to get someone on the support team that can help. We don't have a clear escalation path when something goes wrong and we need assistance immediately. Documentation for APIs is lacking and little support documentation to go with it. For DesktopShipper to work, you need an internet connection. If something happens and you can't connect, you can't ship. Requires us to push orders up to them constantly, and we had to be creative on how to configure our products. Review Source tC tim C. web manager Retail Used the software for: 1-2 years ### "If only the search function worked better" September 19, 2022 4.0 I think it is a great product and if you fix the glitches in search and edit, it would be sublime. Pros what works, works very well. The flows back and forth to our POS system work very, very well. Cons Impossible to correct addresses. Constantly reverts back to the old address before it was fixed. Very bad search capability. Sometimes you have to refresh the browser several times just to find the shipment you are looking for. It will keep coming up blank until the 4th or 5th try. I find the search very glitchy and not user friendly. Review Source Response from ShipWise September 28, 2022 Hi Tim, thank you for your honest review. We apologize for any inconvenience. We are working hard to release our updated shipping app which should address these problems. If you need additional assistance, please email us at support@desktopshipper.com and we'd be happy to assist you further. SN Sanjay N. Lead NOC Engineer Retail Used the software for: 2+ years ### "Desktop Shipper Importance" September 26, 2022 4.0 Desktop Shipper need to work on there weekend technical support. Pros Price is budget friendly and easy to use Cons Sometimes there is a problem in getting technical support. Weekend support is not easy to get if there is any issue. Alternatives considered [Endicia](https://www.capterra.com/p/124584/Endicia/) Reason for choosing ShipWise Price is budget friendly and easy to use Review Source jM jennifer M. Operations Manager Warehousing Used the software for: 1-2 years ### "Great system" September 11, 2024 5.0 Great experience, easy to use and train. Pros Very easy to use, makes processing orders so much more accurate and faster. Cons No negatives, very user friendly and no isues Review Source Response from ShipWise September 18, 2024 Thank you so much, Jennifer, for sharing your positive experience with DesktopShipper! We’re thrilled to hear that you find it easy to use and efficient for order processing. It’s always wonderful to know that our platform is user-friendly for both you and your team. If you ever have any feedback or suggestions in the future, don’t hesitate to reach out. We’re here to support you! MP Michael P. Warehouse Manager Retail Used the software for: 2+ years ### "Shipping Made Easy" September 6, 2024 5.0 great platform, customer service/techs are very knowledgeable k Pros easy to use, great customer service, tech support is awesome. Cons api is a little slow sometimes (not really there fault) Review Source Response from ShipWise September 18, 2024 Michael, we’re pleased to know that you find DesktopShipper easy to use and that our customer support has been helpful. We understand your note about the API speed, and while it can sometimes be outside our control, we’re constantly working to improve the experience. If there’s ever anything more we can do to support you, feel free to reach out! CR Cody R. Warehouse Lead Retail Used the software for: 1-2 years ### "All-In-One Shipping Program" October 14, 2019 4.0 Everything just works with Desktop Shipper as long as you ship with standard ship services like USPS. If it's a more uncommon ship service like Donnelly, I'm very quick to call customer support to help fix it which they are always super helpful and energetic to help. Pros Being able to include every shipping account you ship with whether it be USPS, Donnelly, FedEx, UPS, DHL, etc Once you learn how the program works, it's all pretty self explanatory, pick a service code, enter dims and it automatically reads the weight off the scale plugged into the computer (and it only reads the weight when you tell it too, unlike UPS Worldship) Cons Changing prices on international shipments. Would be easier if it was like UPS Worldship where all the lines were editable from the get go instead of having to edit, save, repeat until all line items are changed Review Source AL Anthony L. CTP Retail Used the software for: 2+ years ### "Simplify your Shipping Vendors" September 19, 2022 5.0 Pros Single pain of glass for all our shipping labels. Very open API and easy to integrate with. Very reliable. Cons There are different label formats (Images, ZPL, etc.) returned from shipping vendors. It would be nice if Desktop Shipper offered an option to standardize output. Review Source Response from ShipWise September 28, 2022 Hi Anthony, Thank you so much for your review! We're so glad to hear that you have been able to streamline your shipping process! As long as the label formats are supported by the carrier, we can set the preferred label format. If you have any more questions, we're here to help. MB Marlon B. Account Manager Consumer Services Used the software for: 2+ years ### "Desktop Shipper worked for us" September 26, 2022 5.0 Excellent Pros Very easy to use. Printing labels and making batches very simple. Cons When older order data would delete after a period of time. Review Source KD Kristal D. RA Advisor/Receiving Warehousing Used the software for: 1-2 years ### "Super easy" September 26, 2022 5.0 I ship tons of pallets daily and I couldn't do that if this were such an easy software to use. Its the easiest part of my day! Pros I love how easy it is to use. Everything i need is at my finger tips. Cons I cant re-print a label if I mess up, at least I don't easily see how to do one. Also to void a package can be difficult. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.