# Page 2 | ShipWise Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ShipWise the right Multi-Channel eCommerce solution for you? Explore 108 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146762/DesktopShipper/reviews --- ShipWise 4.7 (108) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 2 - Reviews of ShipWise ## Showing most helpful reviews Showing 26-50 of 108 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ML Mary L. Operations Manager Tobacco Used the software for: 1-2 years ### "Update Information" December 15, 2025 5.0 Very timely on response and very helpful in resolving issues. They also check back to see if what they were able to help us with, resolved our issues. Pros Website gives us everything we need to know about our shipments. We are able to review real time information. Cons Closed/delivered packages do not always show correctly. But not always a issue, its a carrier issue. Switched from [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) accessibility to information and timely. Review Source kK krishanth K. Logistics manager Retail Used the software for: 2+ years ### "User friendly" December 30, 2025 5.0 Very content with the application. It's easy to use and is frequently receiving updates to make the user experience better. Pros This is a very user friendly software. It comes with a very good support team that is always available when an issue rises. They constantly keep checking till the issue is resolved. Cons The least i like so far is tracking packages via sometimes. It is definitely easy to track them, but sometimes the tracking statuses arent up to date and it can innaccurate when you try to get a report. Review Source cS chad S. VP Ecommerce and IT Retail Used the software for: 1-2 years ### "Shipwise Stability " October 27, 2025 5.0 is very stable, that is one less thing i have to deal with, which allows me to focus on other IT issues of the day. I also like the fact that you can actually get technical support. Pros We have been using for over a year at 6 locations. Perfect uptime, however, today we did have our first issue at one location, and the support team fixed the issue, and we are back in business Cons I use various shipping programs; nothing comes to mind as a negative. I suppose if you really want to get into it, you do need a little training to look at the backend features such as expenses or costs, but this is pretty simple. Review Source SW Sandra W. Cyber Store Business Manager Retail Used the software for: 1-2 years ### "Customer Tech Support was outstanding!!" November 6, 2025 5.0 I am extremely satisfied. They are professional, experienced, patient and kind. They answered the call personally and quickly. Pros Customer Tech Support was outstanding. \[sensitive content hidden\] was very patient and professional. He fixed the problem and corrected a few issues we were not aware of yet. It was a very positive experience, and I am forever grateful for his help. Cons I have nothing negative to say about . They helped me with the issue promptly, and with care. Switched from [FedEx Ship Manager](https://www.capterra.com/p/210794/FedEx-Ship-Manager/) FedEx no longer supported our business needs Review Source GF Gretchen F. Office Manager Consumer Goods Used the software for: 2+ years ### "GREAT TECH SUPPORT AND EASY TO USE" November 11, 2025 5.0 is easy to use and for new employees to learn. We sell on multiple marketplaces and everything seems to work seamlessly. Pros is very easy to use and most of all their TECH SUPPORT team is amazing! We have had minimal issues with the system, but if there is every an issue, they make sure to Cons I cannot think of one thing I dislike about honestly. The only issue that was major that e have ever had was due to an Amazon server going down worldwide one day which affected Shipwise but it was corrected within a day Review Source CM Chris M. Logistics Manager Consumer Goods Used the software for: 2+ years ### "Review of shipwise" December 12, 2025 5.0 Overall I feel like my experience with has been very positive. I like using it as it makes a lot of what I do on a daily basis very easy. Would recommend to other companies for sure. Pros Very easy to use. Makes shipping in bulk smooth and simple. Allows us to manage larger orders very easily. Customer service people are extremely helpful! Cons The export of tracking information. When you switched from DTS to there was a bit of a learning curve. The tracking export being the biggest problem for me. I'm sure if I played around with it a little bit I could make it better. Also, how easy it to delete entire mappings Review Source LG Larissa G. Shipping Internet Used the software for: 2+ years ### "any problems were quickly resolved." December 30, 2025 5.0 I've always had a good experience with ; any problems were quickly resolved. And the operators are always very polite. Pros I like ; the support team is always attentive to any questions, and the shipping process is easy. Cons I don't like having to use another program to communicate with the printer. It's a bit annoying, but I understand the need. Review Source KL Kevin L. IT Automotive Used the software for: 2+ years ### "IT Support" December 16, 2025 5.0 We used connectship and shipstations but is a lot flexible ,Overall it is perfect program for us, Pros Program is easy to use, reliable shipwide software with wonderful support from the command team. !!! Cons on Monday was very slow; all processing took too long and delayed routine work. and inefficiency across tasks Review Source CS Cihan S. Managing Partner Retail Used the software for: 2+ years ### "Well done support team " November 14, 2025 5.0 I enjoy your service , It is smooth and fast .I have been using it for a few years now and will continue . Pros I like that i am able to get fast online support any time i have an issue which is not that often... Cons UX is a little too complex , Hope you could make it more user friendly specially for customers who are not tech savvy Review Source GH Greg H. Manager Consumer Goods Used the software for: 6-12 months ### "Great Product, just what we needed" December 30, 2025 5.0 Over all it is a sold product with very few issues and almost no down time. We have tried a few different shipping solutions and this is our favorite. Pros Makes it easy to select the shipper we want to use and see all of the costs upfront. Probably the best product we have tried. Cons The interface to set up and add services takes a little time to learn, but everything you need is there. Alternatives considered [ShipStation](https://www.capterra.com/p/155621/ShipStation/)[Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/) Reason for choosing ShipWise cost was where we wanted to be. easy of use Review Source LG Lyndsay G. production manager Warehousing Used the software for: 1-2 years ### "GRIMES0128" December 30, 2025 4.0 Very easy to ship and find orders, easy to track shipments.! compare end of day with total shipments.! Pros Easy shipping orders, easy to use .! easy to find orders and track orders.! you can update products Cons customs on international shipments, pulling both market weight from extensiv and .! Also the costs, it combines them.! Review Source CS Clayton S. Sysadmin Retail Used the software for: 2+ years ### "The Best Shipper" November 19, 2025 5.0 We've used for years, and it's our go-to for all shipping. We can't imagine using another provider. Pros Ease of use, responsiveness of support. We really like how easy it is to use the software, and how support is always willing to go the extra mile. Cons Complexity of install leads to extended time on the phone sometimes. Not a dealbreaker, however, as the end product is worth it. Review Source SS Sara S. Business Development Pharmaceutical and Healthcare Logistics and Supply Chain Used the software for: 2+ years ### "We have tangible evidence of ShipWise solid performance in logistics management." November 20, 2024 5.0 We have partnered with for years now and our partnership has been very mutually beneficial. ShipWise provides a reliable software that allows us to have better control over our entire logistics processes from shipment to delivery. The experience has been a very rewarding one and we are glad to continue with our partnership with ShipWise. Pros It provides optimized labelling tools that help us distinguish every product during shipping making sure we deliver the right product to the right client. has an elaborate live dashboard that help us track the shipping progress in real time. Its easy and quick integration with inventory management and shipping tools is incredible. Cons We were assigned a very dedicated team of experts who supports us diligently making sure we have no issues with the product. Review Source MN Matt N. Accounting Logistics and Supply Chain Used the software for: 2+ years ### "Great company and super responsive!!" January 6, 2026 5.0 Every time I have an issue that I need assistance with, the chat option is super helpful and it is very nice to have a company that responds quickly when you need something. Pros Ease of use and Features. The ability to run reports is also super helpful to our company as it helps with providing some of our clients with further shipment details. Cons I understand the massive amounts of data, but the system purge after 60 days does sometimes limit us. Review Source SS Sergio S. Ports Operations Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Ship like a genius, ShipWise does it all." May 10, 2025 5.0 My experience was one of a kind. Smooth and fruitful,simple. Pros is the most appropriate software for all shipping operations. With it's ease of use and it's excellent features it has proved to be the best. No more unnecessary delays. Cons I can't think of anything to complain here Switched from [Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/) Their site can be a little confusing especially to a first time user. Review Source MS Michael S. Supervisor Consumer Goods Used the software for: Less than 6 months ### "The pros and cons of ShipWise" January 3, 2026 5.0 My experience with has been overall very good! I feel like it does the tasks I need it to do with minimal hiccups Pros Once everything is set up, it's very streamlined and straightforward to use allowing me to ship very quickly Cons Configuring the setting can be difficult especially if you're shipping different types of products using different carriers. Review Source WB William B. Shipping Manager Sporting Goods Used the software for: 2+ years ### "Tried and true!" November 25, 2024 5.0 We have been using this service for 7 years and they have always been reliable, friendly, and knowledgeable -- working with us at every given turn to meet the needs of our growing small business. Would absolutely recommend to any small or large business with nuanced shipping needs. Pros The integration team understands our needs and the software works perfectly with our order management system. It makes comparing all rates as simple as can be and with all the new functionalities that have been incorporated, I would be hard pressed to find a situation that is not covered or isn't currently being worked out. Cons The way the amazon shipping services are shopped is a little convoluted and they don't always return the the rates/methods that would work best.. but, 85% of the time it's fine and I know the team is currently working on this with Amazon. (As I understand it, the majority of the issue comes from the Amazon side of things.) Review Source WM Whitney M. Operations manager Consumer Goods Used the software for: 1-2 years ### "Customer support 10/10" September 6, 2024 5.0 Excellent. I’ve recommended DS to everyone I know with a small business. Their team seems to actually understand the nuisances of shipping and what the customer requires. Also love that the team is small enough that I often get the same support person. Very cool. Pros Best customer support team EVER. DS has an amazing team of dedicated \*real humans\* that truly help you get to the bottom of whatever you’re having trouble with. This has made the experience of working with DS so incredible. Cons Wish there were customization options. As a small business we don’t use a lot of the options available to customers so it would be cool to remove the stuff that’s not relevant to us. Also would love photos/icons of the products being shipped so it’s easier when you’re picking/packing. Switched from [PitneyShip](https://www.capterra.com/p/251583/PitneyShip/) Wizmo suggested the switch as it integrated easier with their software. Review Source Response from ShipWise September 18, 2024 Whitney, thank you for such an enthusiastic review! We’re honored that you’ve recommended DesktopShipper to others, and we’re especially glad to hear that our support team has made a difference for your business. We’ve noted your feedback on customization options and product photos and will definitely take that into consideration for future updates. If you ever have any specific ideas or requests, please don’t hesitate to let us know. We love hearing from you! NE Nick E. Application Support Analyst Logistics and Supply Chain Used the software for: 1-2 years ### "DTS and EFulfillment" September 6, 2024 5.0 Desktop Shipper is the third shipping software we've used in production environment over the last 7 years, and is by the far the best I've encountered. As a 3PL, we ship thousands of packages per day, with the need to account for a multitude of variables in our order data at any given time. DSX has inherently been able to handle these situations in most cases, and the Desktop Shipper team has generally been able to accommodate even our edge cases. Not only would I recommend the software, I have provided real time demonstrations of its usage to mutual 3rd parties. Pros The Desktop Shipper team is very helpful, but my favorite aspect is the software itself. I've not previously encountered more accurate rate shopping and/or service exclusions related to carrier shipping rules. Cons Some of the client facing staff could use more training in regard to ODBC connections to DSX. Reason for choosing ShipWise I was not part of that team, so I cannot confirm. Switched from [Logistyx TME](https://www.capterra.com/p/135376/Ship-IT/) Logistyx lacked many features and could not meet our needs Review Source Response from ShipWise September 18, 2024 Thank you, Nick, for your review! We’re glad to hear that DesktopShipper and DSX has been the right balance for your shipping needs, especially when it comes to rate shopping. We also appreciate your feedback, and we’ll work on ensuring our team delivers the best support possible. We deeply appreciate that you’ve gone the extra mile to provide demonstrations to mutual third parties— If you ever have any additional suggestions or need assistance, don’t hesitate to reach out! ST Steven T. COO Retail Used the software for: 2+ years ### "Dynamic Shipping Rate Shopper for Optimal Flow" September 10, 2024 5.0 Overall, our experience has been great. Whenever we need to add or modify a shipping provider, their support team is always able to assist within a few minutes during business hours. Pros The ability to rate shop across all shipping providers is the biggest strength of this software. Cons The one by one generating of labels can be a bit slower than a traditional batch label system, but it is also more accurate for dynamic rate shopping. Review Source Response from ShipWise September 18, 2024 Thank you, Steven, for your detailed review! We’re glad to hear that our rate shopping feature has been beneficial for your operations, and it’s great to know that our support team has been responsive to your needs. We appreciate your feedback about label generation. Please feel free to reach out if you have any additional suggestions or need further assistance. We’re here to help! LW Leo W. President Package/Freight Delivery Used the software for: 2+ years ### "Desktop Shipper" September 6, 2024 5.0 This is about the most bullet-proof software we use. If we ever need to make a tech call, it's usually about a problem beyond their control. Pros Tech support is outstanding. Always available, always thorough. Cons Can't think of anything. We installed it several years ago and have no issues with it at all. Switched from [Endicia](https://www.capterra.com/p/124584/Endicia/) Too many tech problems with Endicia, and it had trouble integrating with our WMS. Review Source Response from ShipWise September 18, 2024 Thank you for your stellar feedback, Leo! We’re thrilled that you find DesktopShipper to be solid and reliable after several years of use. If there’s ever anything we can improve on, feel free to reach out. We appreciate your continued trust in our platform! CM Carrie M. Founder Apparel & Fashion Used the software for: 1-2 years ### "Great money savings" September 6, 2024 5.0 Pros I like that it chooses the best price automatically. Cons It is a bit clunky in terms of sorting and finding items in search. The names for various items in an order changes based on what page we are on in Desktopshipper. For example: My shopify order id is also called market id & reference id (which are really close to the DesktopShipper ID). It would be nice if they were all called the same thing... and the DESKTOPSHIPPER ID could be modified with a prefix or something else. Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) Automated cost savings was the biggest factor. Review Source Response from ShipWise September 18, 2024 Thank you, Carrie, for your feedback! We’re glad to hear that DesktopShipper has helped you save money by selecting the best shipping prices automatically. We’ve noted your comment about the sorting functionality. If there’s anything else we can do to assist, feel free to reach out. We appreciate your input! DB Divakar B. Head dimsum chef Hospitality Used the software for: 6-12 months ### "amazing service!" November 27, 2024 5.0 Pros 's User interface is the best thing about it. It is user friendly and very easy to use. Cons It's really useful, there is No cons at all. Review Source RH Ryan H. Engineer Printing Used the software for: 2+ years ### "Solid shipping platform" September 6, 2024 4.0 Good. 3.5-4 stars is fair. They have allowed us to operate our business, but we are continually looking for something that would offer functionality even if our connection goes down. Pros Fairly reliable, lots of integrations to various shipping platforms and fairly customizable Cons It is challenging to get someone on the support team that can help. We don't have a clear escalation path when something goes wrong and we need assistance immediately. Documentation for APIs is lacking and little support documentation to go with it. For DesktopShipper to work, you need an internet connection. If something happens and you can't connect, you can't ship. Requires us to push orders up to them constantly, and we had to be creative on how to configure our products. Review Source NR Nikki R. Warehouse Manager Consumer Goods Used the software for: 1-2 years ### "Best support" September 6, 2024 5.0 All in all very user friendly and for the most part easy to navigate. And for those few times you can't figure it out the AMAZING support is there to help Pros I like how support is so helpful and knowledgeable! Cons The "bulk update" to change an order from active to shipped or cancel Switched from [Extensiv Order Management](https://www.capterra.com/p/145409/Skubana/) Shipping using Extensiv was a lot of time on one order with a lot you could mess up Review Source Response from ShipWise September 18, 2024 Thank you, Nikki, for your feedback! We’re so happy that you find DesktopShipper user-friendly and that our support team has been helpful whenever needed. We’ve noted your suggestion regarding the 'bulk update' feature, and we’ll continue to work on making improvements to enhance your experience. If there’s anything else we can assist you with, please don’t hesitate to reach out! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.