# Page 3 | ShipWise Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is ShipWise the right Order Management solution for you? Explore 108 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146762/DesktopShipper/reviews --- ShipWise 4.7 (108) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of ShipWise ## Showing most helpful reviews Showing 51-75 of 108 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JK Jackie K. Shipping Manager Retail Used the software for: 2+ years ### "HELPS US MANAGE OUR SHIPMENTS" September 6, 2024 5.0 It's been a great resource for our shipping team to use! Pros It has made it incredibly easy for us to manage our shipments and orders to ensure they are being shipped in a timely manner Cons Wish there was more customization when it comes to breaking down bundled items Review Source Response from ShipWise September 24, 2024 Thank you for your review! We’re thrilled to hear that our platform has made managing your shipments and orders easier. We also appreciate your suggestion about adding more customization for bundled items, and we’ll take that into consideration for future improvements. Your feedback is invaluable, and we’re always here to support your team’s success! jM jennifer M. Operations Manager Warehousing Used the software for: 1-2 years ### "Great system" September 11, 2024 5.0 Great experience, easy to use and train. Pros Very easy to use, makes processing orders so much more accurate and faster. Cons No negatives, very user friendly and no isues Review Source Response from ShipWise September 18, 2024 Thank you so much, Jennifer, for sharing your positive experience with DesktopShipper! We’re thrilled to hear that you find it easy to use and efficient for order processing. It’s always wonderful to know that our platform is user-friendly for both you and your team. If you ever have any feedback or suggestions in the future, don’t hesitate to reach out. We’re here to support you! DB Divakar B. Head dimsum chef Hospitality Used the software for: 6-12 months ### "amazing service!" November 27, 2024 5.0 Pros ShipWise's User interface is the best thing about it. It is user friendly and very easy to use. Cons It's really useful, there is No cons at all. Review Source TB Tomi B. People Operations Food & Beverages Used the software for: 1-2 years ### "High-powered, Easy to use shipping software." July 1, 2024 5.0 Say goodbye to chaos this is an incredible software and very cost effective. No more human errors with automatic shipping rules and centralized tracking. Pros It is a cost effective shipping software with consumer demands for swift delivery thus increasing customer satisfaction. I like its simplicity and it's effectiveness. With Desktop Shipper, I can offer multi-client shipping and always meet deadlines with confidence. It offers the best solutions to simplify my shipping processes from end to end. So amazing. Cons No major challenges,it is a reliable tool Switched from [Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/) I have heard a lot about Desktopshipper so I decided to go for it, it's the best choice have made. Review Source Response from ShipWise September 18, 2024 Thank you, Tomi! We’re delighted that you’ve found DesktopShipper to be both cost-effective and user-friendly. It’s always great to hear that our customer service is hitting the mark as well. We’re here to support you anytime—feel free to reach out if you need anything else! eM edith M. accounting Government Administration Used the software for: 6-12 months ### "desktopshipper le meilleur outils de gestion de livraison" December 7, 2023 5.0 c'est la meilleure application en terme de gestion des service de livraison Pros l'aspect qui m'a le plus intéressé c'est la gestion des moyens de transports et le processus d'étiquetage Cons cette application est complète je n'y trouve pas d'inconvénients. Review Source DS Daven S. Recycling and Logistics Manager Non-Profit Organization Management Used the software for: 2+ years ### "Still on Legacy" September 19, 2022 5.0 Very positive overall experience. Over the past 8 years, we have shipped over 600,000 parcels using this software. For a large shipping operation I would highly recommend desktop shipper. If you are not going to customize the rate shopping feature and tie in with a digital scale this software is definitely overkill for you. Pros The rate shopping feature saves a lot of time and money. It is also a compact interface that is very easy to use. It is easy to get new employee up to speed, and ensures items are shipped with the correct postage class. Cons It connects to most scales instantly, but we had the misfortune of buying scales which were not as common, and it took some time to get the hardware working. But the Desktop Shipper staff was professional and able to get our scales working eventually. Reason for choosing ShipWise It offers customization of the rate shopping feature for bulk shipping. Review Source Response from ShipWise September 28, 2022 Hi Daven, we greatly appreciate this detailed review of your positive experiences with DesktopShipper! We are so glad that DesktopShipper has proven to be a valuable asset for your business, and we hope to continue that relationship for the foreseeable future. AM Adam M. IT Manager Law Enforcement Used the software for: 2+ years ### "Desktop Shipper Cloud Shipping Software" July 21, 2020 5.0 Very good. We have used their software for a long time. It used to be a desktop application with a lot of local files, but their latest version is on the cloud. The cloud makes management very easy as we can access our records from any computer, instead of having to access the computer used to ship orders. Pros We use this software to generate shipping labels for our orders. With this software, all we have to do is scan a barcode on our packing slip, then all this customer information is pulled up. Then this software will allow us to easily compare rates from various carriers, select a rate and generate the shipping label in just a few clicks. The software will then log and save the tracking number, as well as update our OMS via API. This leads to almost no errors when it comes to shipping orders and saving tracking information. When we need support, it is always just a few clicks away. Support is generally able to solve issues very quickly. I will say, we don't really need support too often. After the setup & training period this software is very easy to use, and the best thing about it is that it just works. Cons We love this product. I do not have any dislikes currently. Some of our shippers do not like that orders are only loaded into DSK every 15 minutes, but that is really a minor issue. Reason for choosing ShipWise We went with DesktopShipper because they had an existing relationship/integration with our OMS. We were not disappointed that we only had one choice, as it is great software. Review Source tC tim C. web manager Retail Used the software for: 1-2 years ### "If only the search function worked better" September 19, 2022 4.0 I think it is a great product and if you fix the glitches in search and edit, it would be sublime. Pros what works, works very well. The flows back and forth to our POS system work very, very well. Cons Impossible to correct addresses. Constantly reverts back to the old address before it was fixed. Very bad search capability. Sometimes you have to refresh the browser several times just to find the shipment you are looking for. It will keep coming up blank until the 4th or 5th try. I find the search very glitchy and not user friendly. Review Source Response from ShipWise September 28, 2022 Hi Tim, thank you for your honest review. We apologize for any inconvenience. We are working hard to release our updated shipping app which should address these problems. If you need additional assistance, please email us at support@desktopshipper.com and we'd be happy to assist you further. MK Margaret K. Project Director Marketing and Advertising Used the software for: 2+ years ### "Best Shipping Management Software for Any Business" August 2, 2019 5.0 DesktopShipper is an incredible all around shipping solution! It works with almost every cart imaginable and can integrate with your order management system. If your business ships anything - you need Desktopshipper! We've been pursued by many order management and shipping software during the last 15+ years. We've switched/upgraded to different ecommerce carts and order management system during this time, but never had to move away from DesktopShipper. DesktopShipper is not just a service provider but a great partner! Their prices are beyond fair, and their value of service is top class! Whatever business rules you need, DesktopShipper can help set it up, and save you printing time. We are confident that we'll be partners with DesktopShipper for many more years to come! Thank you DesktopShipper! Pros \- Versatile and scalable! Fast reliable label printing! - Intelligent business rules for shipping and workflow that you can think of! - Incredible price for the value of consistent and reliable service ! - World Class customer service support and attention. - Feature rich: Supports multiple carts, shipping carriers, inventory systems, order management systems, and marketplace channels that you can think of! Cons We've been using this software for over 10 years and have no complaints! Review Source SN Sanjay N. Lead NOC Engineer Retail Used the software for: 2+ years ### "Desktop Shipper Importance" September 26, 2022 4.0 Desktop Shipper need to work on there weekend technical support. Pros Price is budget friendly and easy to use Cons Sometimes there is a problem in getting technical support. Weekend support is not easy to get if there is any issue. Alternatives considered [Endicia](https://www.capterra.com/p/124584/Endicia/) Reason for choosing ShipWise Price is budget friendly and easy to use Review Source JS Jack S. Head of Finance Retail Used the software for: 1-2 years ### "Solid Software, Still Refining the Craft" September 19, 2022 4.0 Hard to argue using any other software for the breadth of use, and ability to customize. Pros Desktop shipper is a workhorse that let's you customize just about every aspect of the process Cons At time the software can be clunky and tough to use, but it isn't a big bells and whistles software. Switched from [ShippingEasy](https://www.capterra.com/p/128334/ShippingEasy/) Carrier Integration Review Source Response from ShipWise September 28, 2022 Thank you for your review, Jack! We are glad to see that you are enjoying your experience with DesktopShipper. We work hard to make DesktopShipper as easy to use as possible, and we appreciate your feedback as we continue to improve the software. BS Bambi S. Account Manager Warehousing Used the software for: 2+ years ### "My Daily Shipper" September 19, 2022 5.0 Pros I like that I can change addressses or shipping options for order with complete ease. Cons That the tracking numbers are only on the website for 2-3 months since I do a alot of international shipping, 2-3 months can be a timeline. Review Source Response from ShipWise September 28, 2022 Hi Bambi, Thank you so much for your review! We absolutely value your feedback. Please know that we work directly with carrier integrations on providing up-to-date tracking information for our customers. If it continues to be an issue, please reach out to a member of our team for assistance. JC Jesse C. Systems Architect Retail Used the software for: 2+ years ### "Good Shopify Integration" February 21, 2022 3.0 Pros Integration Desktop Shipper with our Shopify store was extremely easy. Cons The documentation is very poor. The last time I was able to access the release notes, they were woefully out of date. Now, the link on the dashboard to the Release Notes brings me to a log in screen and my DesktopShipper credentials do not work there. Reason for choosing ShipWise DesktopShipper allowed us to use DHL Expedited Max Review Source TS Tara S. Ecommerce Assistant Manager Non-Profit Organization Management Used the software for: 2+ years ### "Services " September 22, 2022 5.0 It has been a great experience. Pros Costumer service and speedy services are awesome and very much appreciated. Cons The changes made and the time frame of notification of the changes. Review Source Response from ShipWise September 28, 2022 Hi Tara, we are so glad to hear that you had a great experience with us. We work hard to make sure all of our customers are well taken care of. We understand that sometimes making changes can be inconvenient, and it is our goal to get information to our users as quickly as possible. Thank you kindly and let us know if there is anything else we can do for you! TH Travis H. Operations Manager Wholesale Used the software for: 1-2 years ### "D&D Global review" February 22, 2022 4.0 Overall I am pleased. Like everything, there is always progress that could be made, but it has helped us grow more efficient in our shipping. Pros Compared to pacejet, Desktop shipping is faster to train people how to use. Also i allows for customizations beyond that of the previous software. Cons communication back and forth with netsuite can take some time to get the bugs worked out. It has been over a year, and we are still working on a few. Review Source jT jen T. General Manager Retail Used the software for: 2+ years ### "Streamline shipping" August 2, 2019 5.0 Desktop Shipper support is quick to get back to us when we're having problems. They even extended their hours so when we need help in the morning, they're available to us. Pros I like Desktop Shipper that I can't narrow it down to just one thing that I like. With Desktop Shipper, we have the ability to ship all our orders, whether placed on our own website or on a marketplace. Desktop Shipper saves us time by automatically updating our orders with tracking numbers after they ship and by shipping FBA orders without going through Amazon to buy shipping. Desktop Shipper saves us money by comparing shipping prices of the different carriers we use to ship our products. Cons I wish Desktop Shipper could allow us to ship FBA orders for both our companies without upgrading to the Cloud. Review Source PH Pete H. director Retail Used the software for: 2+ years ### "desktop shipper" February 7, 2022 4.0 Pros ability to rate shop, ease of getting ahold of customer service Cons Terrible reporting. hard to get and data integrity is questionable Review Source Response from ShipWise February 9, 2022 Hello Pete, We are happy to hear you have had a mostly positive experience using DesktopShipper! We value your input and would love the opportunity to improve to meet your expectations with reporting. Please email us at support@desktopshipper.com with more information to determine how we can provide you with a solution. We value our customers' opinions and would like to thank you for bringing this to our attention. - DesktopShipper Support MB Marlon B. Account Manager Consumer Services Used the software for: 2+ years ### "Desktop Shipper worked for us" September 26, 2022 5.0 Excellent Pros Very easy to use. Printing labels and making batches very simple. Cons When older order data would delete after a period of time. Review Source Amiel S. IT Manager Retail Used the software for: 2+ years ### "Dektop Shipper mailing software" October 14, 2019 5.0 Pros We use this software to ship all of our orders daily. It is pretty easy to use and integrates seamlessly with other shipping software such as UPS Worldship. Cons I have no complaints about the software as it does everything we need in order to be able to fulfill our orders. Review Source KD Kristal D. RA Advisor/Receiving Warehousing Used the software for: 1-2 years ### "Super easy" September 26, 2022 5.0 I ship tons of pallets daily and I couldn't do that if this were such an easy software to use. Its the easiest part of my day! Pros I love how easy it is to use. Everything i need is at my finger tips. Cons I cant re-print a label if I mess up, at least I don't easily see how to do one. Also to void a package can be difficult. Review Source EI Eric I. VP Project Management Automotive Used the software for: Less than 6 months ### "Great Solution!" February 7, 2022 5.0 Top notch. \[SENSITIVE CONTENT\] has been an amazing support for implementation and a huge reason for our success in launching with them. Pros Makes shipping extremely easy and fast. Have saved significant labor time on shipping, provided easier tracking, improved product accuracy in picking, and saved money on address corrections. It has been a game changer for our teams. Cons Haven't had any issues yet. Some of the back end setup has been confusing but that is because there are so many options for filtering/customization. Their team has been excellent in the setup and implementation and helped me solve any issues I had. Review Source Response from ShipWise February 9, 2022 Hi Eric, We are thrilled to have you as part of the DesktopShipper family! Thank you for sharing your kind words with us. It means the world to our entire team! Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Glad to know there have been no major issues. If something ever does come up, you know who to call! - DesktopShipper Support VR Verified Reviewer Owner Retail Used the software for: 1-2 years ### "Desktop Shipper" May 29, 2019 4.0 Fantastic. Customer service has always been great. Pros We enjoy that DSX is fast at pulling our orders and communicating with our inventory manager. Cons There seem to be a lot of little glitches. We call and mention to the staff and they are VERY helpful about getting them resolved quickly. Review Source JN Jordan N. Owner Wholesale Used the software for: 2+ years ### "World class company" August 2, 2019 5.0 All in one solution for all of our shipping needs and rules. We ship with multiple carriers and this takes all the hard work out of shipping. We scan an order and DesktopShipper chooses the cheapest option according to our rules. Pros The software has always been easy to integrate with any customization needed over the past 10+ years. Our business needs are constantly changing and DesktopShipper has always worked with us and helped us anyway that we asked. Cons I can not think of any negatives of the software . Updates are always automatic Review Source VR Verified Reviewer VP Retail Used the software for: 2+ years ### "Good shipping software" August 29, 2019 5.0 Pros Easy to use and set up. Enables us to ship packages quickly Cons Customization takes a little bit of time Review Source MS Matt S. Logistics Manager Logistics and Supply Chain Used the software for: 2+ years ### "Long time user" August 2, 2019 5.0 Great customer service. Always fixed any issues wit tech support Pros flexibility, easy to use. Just switched the cloud version and this improved productivity Cons sometimes getting custom programming is a little slow Switched from [Endicia](https://www.capterra.com/p/124584/Endicia/) Needed a platform that made rate shopping easy Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.