# Page 2 | ShipWise Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ShipWise the right Shipping solution for you? Explore 108 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146762/DesktopShipper/reviews --- ShipWise 4.7 (108) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of ShipWise ## Showing most helpful reviews Showing 26-50 of 108 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DA DeeAnn A. Shipping and Returns Specialist Retail Used the software for: 1-2 years ### "Convenient Way to Manage Shipping" November 25, 2025 4.0 My overall experience is good as it is reliable and easy to use. There are features provided that I currently don't have a use for but they seem practical. I would recommend ShipWise for companies looking for a streamlined order shipping system. Pros The program is convenient and easy to use. Allows for easy modification of shipping information such as address and shipping mode. I like that I can easily look back at previous orders shipped or cancelled. I also like that I can batch multiple orders by ship mode and print pick lists for each mode. Cons The program doesn't alert me to orders with issues right away. The dashboard shows the quantity of orders but I need to count the orders in my order list to discover that any are missing. I then have to select unverified or cancelled to determine if action needs to be taken on these. Review Source cS chad S. VP Ecommerce and IT Retail Used the software for: 1-2 years ### "Shipwise Stability " October 27, 2025 5.0 Shipwise is very stable, that is one less thing i have to deal with, which allows me to focus on other IT issues of the day. I also like the fact that you can actually get technical support. Pros We have been using Shipwise for over a year at 6 locations. Perfect uptime, however, today we did have our first issue at one location, and the support team fixed the issue, and we are back in business Cons I use various shipping programs; nothing comes to mind as a negative. I suppose if you really want to get into it, you do need a little training to look at the backend features such as expenses or costs, but this is pretty simple. Review Source kK krishanth K. Logistics manager Retail Used the software for: 2+ years ### "User friendly" December 30, 2025 5.0 Very content with the application. It's easy to use and is frequently receiving updates to make the user experience better. Pros This is a very user friendly software. It comes with a very good support team that is always available when an issue rises. They constantly keep checking till the issue is resolved. Cons The least i like so far is tracking packages via shipwise sometimes. It is definitely easy to track them, but sometimes the tracking statuses arent up to date and it can innaccurate when you try to get a report. Review Source SW Sandra W. Cyber Store Business Manager Retail Used the software for: 1-2 years ### "Customer Tech Support was outstanding!!" November 6, 2025 5.0 I am extremely satisfied. They are professional, experienced, patient and kind. They answered the call personally and quickly. Pros Customer Tech Support was outstanding. \[sensitive content hidden\] was very patient and professional. He fixed the problem and corrected a few issues we were not aware of yet. It was a very positive experience, and I am forever grateful for his help. Cons I have nothing negative to say about ShipWise. They helped me with the issue promptly, and with care. Switched from [FedEx Ship Manager](https://www.capterra.com/p/210794/FedEx-Ship-Manager/) FedEx no longer supported our business needs Review Source GF Gretchen F. Office Manager Consumer Goods Used the software for: 2+ years ### "GREAT TECH SUPPORT AND EASY TO USE" November 11, 2025 5.0 Shipwise is easy to use and for new employees to learn. We sell on multiple marketplaces and everything seems to work seamlessly. Pros Shipwise is very easy to use and most of all their TECH SUPPORT team is amazing! We have had minimal issues with the system, but if there is every an issue, they make sure to Cons I cannot think of one thing I dislike about Shipwise honestly. The only issue that was major that e have ever had was due to an Amazon server going down worldwide one day which affected Shipwise but it was corrected within a day Review Source CM Chris M. Logistics Manager Consumer Goods Used the software for: 2+ years ### "Review of shipwise" December 12, 2025 5.0 Overall I feel like my experience with shipwise has been very positive. I like using it as it makes a lot of what I do on a daily basis very easy. Would recommend to other companies for sure. Pros Very easy to use. Makes shipping in bulk smooth and simple. Allows us to manage larger orders very easily. Customer service people are extremely helpful! Cons The export of tracking information. When you switched from DTS to Shipwise there was a bit of a learning curve. The tracking export being the biggest problem for me. I'm sure if I played around with it a little bit I could make it better. Also, how easy it to delete entire mappings Review Source KL Kevin L. IT Automotive Used the software for: 2+ years ### "IT Support" December 16, 2025 5.0 We used connectship and shipstations but Shipwise is a lot flexible ,Overall it is perfect program for us, Pros Program is easy to use, reliable shipwide software with wonderful support from the command team. !!! Cons Shipwise on Monday was very slow; all processing took too long and delayed routine work. and inefficiency across tasks Review Source SS Sara S. Business Development Pharmaceutical and Healthcare Logistics and Supply Chain Used the software for: 2+ years ### "We have tangible evidence of ShipWise solid performance in logistics management." November 20, 2024 5.0 We have partnered with ShipWise for years now and our partnership has been very mutually beneficial. ShipWise provides a reliable software that allows us to have better control over our entire logistics processes from shipment to delivery. The experience has been a very rewarding one and we are glad to continue with our partnership with ShipWise. Pros It provides optimized labelling tools that help us distinguish every product during shipping making sure we deliver the right product to the right client. ShipWise has an elaborate live dashboard that help us track the shipping progress in real time. Its easy and quick integration with inventory management and shipping tools is incredible. Cons We were assigned a very dedicated team of experts who supports us diligently making sure we have no issues with the product. Review Source CS Cihan S. Managing Partner Retail Used the software for: 2+ years ### "Well done support team " November 14, 2025 5.0 I enjoy your service , It is smooth and fast .I have been using it for a few years now and will continue . Pros I like that i am able to get fast online support any time i have an issue which is not that often... Cons UX is a little too complex , Hope you could make it more user friendly specially for customers who are not tech savvy Review Source LG Larissa G. Shipping Internet Used the software for: 2+ years ### "any problems were quickly resolved." December 30, 2025 5.0 I've always had a good experience with Shipwise; any problems were quickly resolved. And the operators are always very polite. Pros I like Shipwise; the support team is always attentive to any questions, and the shipping process is easy. Cons I don't like having to use another program to communicate with the printer. It's a bit annoying, but I understand the need. Review Source GH Greg H. Manager Consumer Goods Used the software for: 6-12 months ### "Great Product, just what we needed" December 30, 2025 5.0 Over all it is a sold product with very few issues and almost no down time. We have tried a few different shipping solutions and this is our favorite. Pros Makes it easy to select the shipper we want to use and see all of the costs upfront. Probably the best product we have tried. Cons The interface to set up and add services takes a little time to learn, but everything you need is there. Alternatives considered [ShipStation](https://www.capterra.com/p/155621/ShipStation/)[Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/) Reason for choosing ShipWise cost was where we wanted to be. easy of use Review Source CS Clayton S. Sysadmin Retail Used the software for: 2+ years ### "The Best Shipper" November 19, 2025 5.0 We've used ShipWise for years, and it's our go-to for all shipping. We can't imagine using another provider. Pros Ease of use, responsiveness of support. We really like how easy it is to use the software, and how support is always willing to go the extra mile. Cons Complexity of install leads to extended time on the phone sometimes. Not a dealbreaker, however, as the end product is worth it. Review Source LG Lyndsay G. production manager Warehousing Used the software for: 1-2 years ### "GRIMES0128" December 30, 2025 4.0 Very easy to ship and find orders, easy to track shipments.! compare end of day with total shipments.! Pros Easy shipping orders, easy to use shipwise.! easy to find orders and track orders.! you can update products Cons customs on international shipments, pulling both market weight from extensiv and shipwise.! Also the costs, it combines them.! Review Source MN Matt N. Accounting Logistics and Supply Chain Used the software for: 2+ years ### "Great company and super responsive!!" January 6, 2026 5.0 Every time I have an issue that I need assistance with, the chat option is super helpful and it is very nice to have a company that responds quickly when you need something. Pros Ease of use and Features. The ability to run reports is also super helpful to our company as it helps with providing some of our clients with further shipment details. Cons I understand the massive amounts of data, but the system purge after 60 days does sometimes limit us. Review Source MT MICHAEL T. CUSTOMER SERVICE Internet Used the software for: 6-12 months ### "EASY EVERYTIME" December 30, 2025 5.0 DOES EXACTLY WHAT I NEED EVERYTIME. I DON'T HAVE TO FUMBLE THROUGH IT . I'M NOT THE MOST COMPUTER LITERAT PERSON SO IF I CAN DO IT ANYONE CAN. Pros I LIKE THE EASY POINT AND CLICK. I DON'T HAVE TO FUMBLE THROUGH IT, THEY MADE IT SO EASY YO NAVIGATE. Cons I HAVEN'T HAD ANY ISSUES. THEY HAVE MADE IT SO EASY TO USE THAT YOU DON'T HAVE ANY ISSUES WHEN DOING A RETURN LABEL. Review Source SS Sergio S. Ports Operations Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Ship like a genius, ShipWise does it all." May 10, 2025 5.0 My experience was one of a kind. Smooth and fruitful,simple. Pros Shipwise is the most appropriate software for all shipping operations. With it's ease of use and it's excellent features it has proved to be the best. No more unnecessary delays. Cons I can't think of anything to complain here Switched from [Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/) Their site can be a little confusing especially to a first time user. Review Source MS Michael S. Supervisor Consumer Goods Used the software for: Less than 6 months ### "The pros and cons of ShipWise" January 3, 2026 5.0 My experience with ShipWise has been overall very good! I feel like it does the tasks I need it to do with minimal hiccups Pros Once everything is set up, it's very streamlined and straightforward to use allowing me to ship very quickly Cons Configuring the setting can be difficult especially if you're shipping different types of products using different carriers. Review Source WM Whitney M. Operations manager Consumer Goods Used the software for: 1-2 years ### "Customer support 10/10" September 6, 2024 5.0 Excellent. I’ve recommended DS to everyone I know with a small business. Their team seems to actually understand the nuisances of shipping and what the customer requires. Also love that the team is small enough that I often get the same support person. Very cool. Pros Best customer support team EVER. DS has an amazing team of dedicated \*real humans\* that truly help you get to the bottom of whatever you’re having trouble with. This has made the experience of working with DS so incredible. Cons Wish there were customization options. As a small business we don’t use a lot of the options available to customers so it would be cool to remove the stuff that’s not relevant to us. Also would love photos/icons of the products being shipped so it’s easier when you’re picking/packing. Switched from [PitneyShip](https://www.capterra.com/p/251583/PitneyShip/) Wizmo suggested the switch as it integrated easier with their software. Review Source Response from ShipWise September 18, 2024 Whitney, thank you for such an enthusiastic review! We’re honored that you’ve recommended DesktopShipper to others, and we’re especially glad to hear that our support team has made a difference for your business. We’ve noted your feedback on customization options and product photos and will definitely take that into consideration for future updates. If you ever have any specific ideas or requests, please don’t hesitate to let us know. We love hearing from you! PP Pascale P. Field Sales Executive Transportation/Trucking/Railroad Used the software for: 2+ years ### "Powerful Shipping software to delight customers." November 13, 2024 5.0 I am a satisfied and devoted shipwise user. Everything about it is incredible. Pros It automates all post sales processes ensuring efficient and seamless operations. The best part is that it offers customizable tracking portal with shopper management options. The best shipping tool you can ever find. Cons I have used it long enough to guarantee it's great doings, nothing to complain at all. Review Source dH dave H. CEO Warehousing Used the software for: 2+ years ### "Best in class Support" September 6, 2024 5.0 Very good experience. The pricing is fair. They keep up to date with features. And Im always impressed with support. Their employees stay there forever so the turnover is low Pros Ive been with Desktop Shipper since 2009. They have been able to accommodate my evolving needs as I changed business models entirely. The support is top notch Cons I do wish there was more features for a 3PL like me but I do understand why there isnt. Review Source Response from ShipWise September 18, 2024 Thank you, Dave, for being a long-time customer since 2009! We truly appreciate your loyalty and are glad that you’ve had a positive experience with DesktopShipper over the years. We’re also happy to hear that our customer service continues to meet your expectations. Your feedback about more features for 3PLs is valuable, and we’ll take it into consideration as we plan future updates. Don’t hesitate to reach out if there’s anything else we can do to support your business! LW Leo W. President Package/Freight Delivery Used the software for: 2+ years ### "Desktop Shipper" September 6, 2024 5.0 This is about the most bullet-proof software we use. If we ever need to make a tech call, it's usually about a problem beyond their control. Pros Tech support is outstanding. Always available, always thorough. Cons Can't think of anything. We installed it several years ago and have no issues with it at all. Switched from [Endicia](https://www.capterra.com/p/124584/Endicia/) Too many tech problems with Endicia, and it had trouble integrating with our WMS. Review Source Response from ShipWise September 18, 2024 Thank you for your stellar feedback, Leo! We’re thrilled that you find DesktopShipper to be solid and reliable after several years of use. If there’s ever anything we can improve on, feel free to reach out. We appreciate your continued trust in our platform! CM Carrie M. Founder Apparel & Fashion Used the software for: 1-2 years ### "Great money savings" September 6, 2024 5.0 Pros I like that it chooses the best price automatically. Cons It is a bit clunky in terms of sorting and finding items in search. The names for various items in an order changes based on what page we are on in Desktopshipper. For example: My shopify order id is also called market id & reference id (which are really close to the DesktopShipper ID). It would be nice if they were all called the same thing... and the DESKTOPSHIPPER ID could be modified with a prefix or something else. Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) Automated cost savings was the biggest factor. Review Source Response from ShipWise September 18, 2024 Thank you, Carrie, for your feedback! We’re glad to hear that DesktopShipper has helped you save money by selecting the best shipping prices automatically. We’ve noted your comment about the sorting functionality. If there’s anything else we can do to assist, feel free to reach out. We appreciate your input! RH Ryan H. Engineer Printing Used the software for: 2+ years ### "Solid shipping platform" September 6, 2024 4.0 Good. 3.5-4 stars is fair. They have allowed us to operate our business, but we are continually looking for something that would offer functionality even if our connection goes down. Pros Fairly reliable, lots of integrations to various shipping platforms and fairly customizable Cons It is challenging to get someone on the support team that can help. We don't have a clear escalation path when something goes wrong and we need assistance immediately. Documentation for APIs is lacking and little support documentation to go with it. For DesktopShipper to work, you need an internet connection. If something happens and you can't connect, you can't ship. Requires us to push orders up to them constantly, and we had to be creative on how to configure our products. Review Source RL Ronald L. Owner Consumer Goods Used the software for: 2+ years ### "Great software. Great staff" September 6, 2024 5.0 It's been a great experience so far! Staff are great! Would be great if we could have a blacklist of addresses. example: If address line one = x, do y (ie, don't rate shop, send error) Pros Rate shopping, quickly, semi auto. Pulls order info from neato quickly. Cons More users = more money. can't setup workstations on my own. Address data is stripped too soon. Review Source Response from ShipWise September 18, 2024 Thank you, Ronald, for your review! We’re delighted that you’ve had a positive experience with both our software and support staff. We understand your concerns about the costs associated with adding more users and workstations, and we’ll continue to evaluate ways to offer the best value for our customers. If you ever have more feedback or questions, we’re here to assist you! JK Jackie K. Shipping Manager Retail Used the software for: 2+ years ### "HELPS US MANAGE OUR SHIPMENTS" September 6, 2024 5.0 It's been a great resource for our shipping team to use! Pros It has made it incredibly easy for us to manage our shipments and orders to ensure they are being shipped in a timely manner Cons Wish there was more customization when it comes to breaking down bundled items Review Source Response from ShipWise September 24, 2024 Thank you for your review! We’re thrilled to hear that our platform has made managing your shipments and orders easier. We also appreciate your suggestion about adding more customization for bundled items, and we’ll take that into consideration for future improvements. Your feedback is invaluable, and we’re always here to support your team’s success! Talk to a Capterra advisor for free and get results within 15 minutes.