# ATLAS.ti Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about ATLAS.ti Software - reviews, pricing plans, popular comparisons to other Qualitative Data Analysis products and more.

Source: https://www.capterra.com/p/146810/Atlas-ti

---

# 

 ATLAS.ti Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 16, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

ATLAS.ti

## What is ATLAS.ti?

ATLAS.ti is qualitative data analysis solution designed to help uncover insights from diverse data sources. The platform supports importing text files, PDFs, images, audio, and video, centralizing information for streamlined analysis. AI-powered tools automate theme identification and coding, reducing manual work while maintaining analytical precision. Multi-platform compatibility enables users to switch between Windows, Mac, and web versions. Real-time collaboration features allow teams to work together on shared projects. Visualization tools such as bar charts, word clouds, and network diagrams help identify patterns and trends within data sets. The ATLAS.ti Academy provides training resources, while live support is available around the clock to assist users in navigating the platform's capabilities.

## What is ATLAS.ti used for?

[Qualitative Data Analysis](https://www.capterra.com/qualitative-data-analysis-software/)[Data Analysis](https://www.capterra.com/data-analysis-software/)[Data Visualization](https://www.capterra.com/data-visualization-software/)

Overall rating

Based on 142 user reviews

Reviews sentiment

Positive

95%

Neutral

4%

Negative

1%

Starting price

$10

Per User, Per Month

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### ATLAS.ti

4.7 (142)

VS.

[4.9 (189)](https://www.capterra.com/p/196428/Delve/reviews/)

Starting Price

$10

Per User, Per Month

Starting Price

$18

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (142)

Ease Of Use

4.9 (189)

Value For Money

4.5 (120)

Value For Money

4.8 (175)

Customer Service

4.7 (131)

Customer Service

4.9 (175)

## ATLAS.ti alternatives

[4.6 (97)](https://www.capterra.com/p/174077/Dovetail/reviews/)

Starting price

Contact vendor for pricing

[4.8 (12)](https://www.capterra.com/p/254609/Marvin/reviews/)

Starting price

Contact vendor for pricing

[Tableau](https://www.capterra.com/p/208764/Tableau/)

[4.6 (2,348)](https://www.capterra.com/p/208764/Tableau/reviews/)

Starting price

$15.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/208764/Tableau/)

[Make Opinion](https://www.capterra.com/p/10006801/Make-Opinion/)

[4.8 (65)](https://www.capterra.com/p/10006801/Make-Opinion/reviews/)

Starting price

$1.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/10006801/Make-Opinion/)

[View all alternatives](https://www.capterra.com/p/171500/ATLAS-ti/alternatives/)

## Who uses ATLAS.ti?

Based on Capterra reviews from the past 4 years

Talk to a software expert

to get a free software list  
tailored to your business needs

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Data Import/Export

4.6 (94)

65.96% of 94 reviewers that rated this feature as important or highly important

ATLAS.ti offers smooth import and export of diverse data types, including text, images, audio, and spreadsheets. Users think importing is intuitive and exporting reports is flexible, but some mention project merging and device transfer could be improved.

Data Coding

4.7 (63)

74.60% of 63 reviewers that rated this feature as important or highly important

With this capability, you can easily organize and analyze qualitative data using both manual and AI-assisted coding. Reviewers appreciate the intuitive interface, seamless code creation, and deep organization of insights, though some mention current AI coding options are somewhat limited.

Data Visualization

4.5 (80)

52.50% of 80 reviewers that rated this feature as important or highly important

Graphical representation of data

Search/Filter

4.4 (61)

60.66% of 61 reviewers that rated this feature as important or highly important

Search and filter data across systems to locate required information by entering keywords or certain criteria

Categorization/Grouping

4.6 (58)

63.79% of 58 reviewers that rated this feature as important or highly important

Organize and group data or items based on various criteria

Text Analysis

4.8 (48)

64.58% of 48 reviewers that rated this feature as important or highly important

Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc

ATLAS.ti 54 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

One-off queries made on an as-needed basis

Generate one-off reports that meet information requirements

Highlight content and/or make notations about parts of content

Organize and group data or items based on various criteria

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Provides a channel for team members to share media files, communicate, and work together

Manage and track all internal and external communication conducted via calls, email, text, or chat

Alter the layout and content of reports

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import, collect, and capture data from multiple sources

With this capability, you can easily organize and analyze qualitative data using both manual and AI-assisted coding. Reviewers appreciate the intuitive interface, seamless code creation, and deep organization of insights, though some mention current AI coding options are somewhat limited.

Process of gathering, measuring, and analyzing accurate data

Discover and connect variety of data sources to the application for analysis

Automatically retrieve and pull information from documents, websites, images, data sets, and other sources

ATLAS.ti offers smooth import and export of diverse data types, including text, images, audio, and spreadsheets. Users think importing is intuitive and exporting reports is flexible, but some mention project merging and device transfer could be improved.

Ability to handle large datasets

Track the management and flow of data throughout the organization

Move from one database to another, or upgrade the version of database software being used

Manage and store data in a database

Graphical representation of data

Supports common databases such as MySQL and Oracle

Assemble applications and processes by dragging over and arranging pre-built components

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Public or private sharing of digital files such as documents, audio/video, images, and more

Combining elements of both quantitative and qualitative data to conduct research

Observe and track the demand, usage, progress or quality of a system, product, or user

Manage and support multiple languages

Supports various file formats

Allows users to manage data from a number of sources

Ability to interact with the application using human languages such as English

Plan and coordinate all the resources, costs and time needed to execute assignments

Tool that allows users to create and execute database queries without needing to know the underlying syntax of the database

Receive data and information in real time

Receive system updates as soon as any changes are made

Relationship diagram view that arranges items in data based on the relationships between them in a freeform graph.

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Analyze the current state of sales data to accurately understand trends and forecast future sales numbers.

Search and filter data across systems to locate required information by entering keywords or certain criteria

Securely stores data to prevent data loss or breaches

Access, combine, transform, and store data without the help of an IT department

Generate reports on your own without IT involvement

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Apply statistical/mathematical models to sets of data

Ability to present data insights in the form of a story to the audience

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc

Set up connections to third-party platforms to improve business processes

Review data from past periods to reveal recurring tendencies and predict future performance

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Analyze and gain insights into user experience

Interact with data visualization elements, such as charts and graphs, to drill down into data

Process of visually navigating data and applying analytics to detect patterns, gain insight, and answer specific business queries.

Get Advice

We can help you find the software with the features you need.

Features

4.6 (142)

4.6

Based on 142 reviews

## Pricing

Value for money

4.5 (120)

Free Trial

Free Version

Pricing Plan

$10.00

Per User,Per Month

Value for money

4.5 (120)

4.5

Based on 120 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

4.7 (131)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (131)

4.7

Based on 131 reviews

## User reviews

Overall rating

4.7

Based on 142 reviews

Filter by rating

5(115)

4(20)

3(6)

2(0)

1(1)

Mentioned topic

Sorted by most recent

AK

Alexander K.

Researcher

Higher Education

### "Mixed bag, needs a LOT of improvement"

3.0

Overall Rating

3.0

3.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

2.0

2.0

Likelihood to Recommend

4/10

March 10, 2026

A mixed bag with great disappointments. The coding feels great and I'm happy about related features, but the cloud, file management, backup, and user interface are horrible. So much potential missed out on essential things that are so standard for modern programmes.

Pros

I love that the codes are coloured automatically and show up as such when you go through the document, with the specific code being next to the segment that you have coded it with. I am also a fan of the concept map functionality and how you can just drag codes into it and connect them with each other, and that this creates an actual connection within the code structure, not just in the concept map itself.

Cons

Almost everything apart from the coding and concept map feature. I will start with the big issues: file management, the cloud feature, the user interface. File management: The way that you have to organise files is downright horrible and creates unnecessary additional work. There are no folders, so you have to put things together under Groups. If you import a document, it cannot be dragged into the group, but will just be imported without being assigned to anything. When you then want to look for that document, you have to go back to the documents, find it among all of the other ones you have, and then you can drag it into the group that it should be in. It would be so much easier if we just had folders for the documents or if you could drag a document you want to import into the group. Cloud feature: An absolute disaster. Though it is supposed to be a beta version, there is just no transparency on it. No idea where my files are, how to access this cloud (I believe you can't actually access it), and how much space you have left to upload. In addition, saving your project on a cloud service outside Atlas.ti is recommended against, which means that you have to live in constant uncertainty of whether your project stays up-to-date. Cannot really work on different computers, because you have to make sure it's uploaded and since it doesn't do that automatically, if you forget to save and manually upload again, you're screwed. There is no functionality to pull a project from the cloud, so all you can do is upload. User interface: There is just so little transparency about where to go for what you need. For example, if you go into your project, you have a settings button for application preferences, project preferences and Atlas.ti. But, this is not the right options button for when you want to know where this particular project is located. In order to find this, you have to close out of it and look for the settings in the overall project overview. Again, the decision to not put files into folders makes it much more difficult to find the documents you want. I don't really understand the decision to have an explore menu on the left. Much better to just have one consistent way to find your codes, files, etc.

Switched from

[NVivo](https://www.capterra.com/p/171501/NVivo/)

Because the coding works better for me from a visual aspect. However, Nvivo is better in every other aspect.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AB

Andrea B.

Instructor and Researcher

Higher Education

### "Great Choice for Qual Reaserach"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

October 12, 2025

I'm satisfied! It's much better than the cumbersome Nvivo. Coding is really easy, and it offers lots of other features that I haven't used yet, but which don't clutter up the interface for simpler tasks. So I think it's a pretty solid and simpler tool, even though it offers many options for exploring data.

Pros

Atlas.TI is a robust application for qualitative research. I like how light and user-friendly the interface is. It's easy to learn how to use! Researchers can collaborate online (although there is still room for improvement in this area).

Cons

The transition from computer to cloud is not easy. There is a 500 MB limit for importing projects from the desktop version to the cloud version. However, you will only find this out after you try to do so. It is not particularly emphasized when you start working with the desktop version.

Switched from

[NVivo](https://www.capterra.com/p/171501/NVivo/)

Nvivo crashed my computer. Too cumbersome.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BV

Billie v.

Student

Higher Education

### "What Atlas should be, but is actually not. "

1.0

Overall Rating

1.0

1.0

Ease of Use

2.0

2.0

Features

1.0

1.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

May 8, 2025

Terrible, frustrating, slow, hiccup, non customizable, non field tested, fast coded (not compact) program, that sabotages your work, workflow, for exactly that basic elemental work you have to do in social qualitative research: transcribing and coding. The fundamental, hiccups, no customization is counter productive and especially sabotages your work(flow). It's utterly terrible.

Pros

I don't know, maybe the analysing after coding? The visualization, what makes it good for research. Maybe the automatic labels you can create and don't have to manually write (in the old days?). Nothing more.

Cons

It is the least customizable program in history. - the constant saving when you apply a code, why can't I change that? For every code I apply, I have to wait for 10 -15 seconds for the project to save. Every time! It's sabotaging my process. - The hotkeys, you cannot change hotkeys. Why? And who was the genius to program this in a way that when you transcribe, the spacebar is the pause button? When I transcribe, this very slow hiccup program, sometimes get's out of edit mode. So when you type, and push spacebar, the video recording starts to play, pauses, starts to play again, pauses. Sometimes, due to other hotkeys, the sound is muted, or you start at the beginning of the video. - Applying codes, takes a long time to process. - Constant hiccups. Slow, counter productive for research, and as a student, it really frustrates all these hiccups. At the end of the day, maybe 1 or 2 hours are basically lost due to this programs hiccups, constant saving and what not.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

GP

G P.

Centre Director

Education Management

### "happy customer "

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 20, 2024

It was very positive overall. It took some time to sort out the tech issues, but once this was done and I got the hang of things, it has been very useful for my data analysis. Service support was outstanding.

Pros

Powerful tool for analysis, which is user-friendly

Cons

I experienced frustrating problems with set up - though these do not to seem to have been Atlas' fault. The user manual wasn't entirely clear,

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

August 27, 2024

Hi G.P., thank you very much for sharing your feedback! We're glad to hear that you've found ATLAS.ti to be powerful, user-friendly, and our support service to be outstanding. We strive to help qualitative researchers everywhere, which is why we're always available 24/5 via live chat, telephone, and email. We appreciate your feedback about the setup process and user manual. I can see you had some questions about adding data to your project and accessing your project. In both cases, our team immediately helping you in the live chat. Moreover, it seems the issues stemmed from the network connection of your computer and not ATLAS.ti. Our team made every effort to help, including holding multiple online meetings with you, even though the issue fell beyond the scope of the ATLAS.ti software. Given all this, we feel your rating of the ease of use of ATLAS.ti is unfair. This being said, we hope ATLAS.ti continues to serve you well and we wish you all the best in your research endeavors!

LB

Leiza B.

Senior Research Fellow

Research

### "A useful tool for comparative qualitative analysis"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 23, 2024

Pros

Customer service is amazing- they reply very fast and give very useful -and patient- guidance

Cons

I found some tools a bit more complex and less intuitive than before- such as exporting the number of quotes per group of documents and codes

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

August 2, 2024

Hi Leiza, thank you very much for your positive feedback! We're glad to hear that you've found ATLAS.ti to be useful for your comparative qualitative analysis. We strive to make qualitative research easier for everyone, everywhere, which is also why we are the only qualitative research software to provide free support 24 hours a day, 5 days a week, via live chat, telephone, and email. We're delighted that you've been so happy with our customer service team! We understand that learning how to make some specific outputs may require understanding how the analysis and export tools work. Please count on our support for any questions you have. For example, you can export reports of the quotations in your document groups and code groups from the document manager, code manager, and/or code-document analysis tool. Feel free to contact us and let us know what exactly you are looking for, our team will be happy to give you concrete guidance to get the most out of ATLAS.ti for your research!

SA

salvador a.

Psicologo

Research

### "Una herramienta bella, dinámica y funcional"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

July 20, 2024

Muy positiva, pero quiero adentrarme mas en el producto para poder hacer un uso optimo del mismo.

Pros

Unas de las cualidades más bellas de Atlas ti es que permite analizar nuestra información cualitativa generando respaldo y sirviendo como una base única, de datos flexible y dinámica, esto facilita mucho la generación de categorías de análisis, la selección de citas textuales y el análisis de notas de campo. Pero además hemos quedado fascinados con Atlas ti cuando vimos los tutoriales sobre la codificación por IA. Esta nos ayudara rápidamente a tener una vista panorámica de los datos, facilitando la selección de ruta para el análisis final. Esperamos que esto se traduzca en una reducción del tiempo de trabajo de, y será de mucha utilidad en el desarrollo de nuestras investigaciones, especialmente en las entrevistas y etnografías al facilitar el ordenar las notas de campo.

Cons

Tiene muchas funciones, y me tomara algo de tiempo conocerlas bien para obtener el mejor rendimiento, no podría hacer un juicio al respecto ya que debo familiarizarme más con el software, pero hasta el momento lo encuentro fantástico.

Alternatives considered

[MAXQDA](https://www.capterra.com/p/174104/MAXQDA/)

[NVivo](https://www.capterra.com/p/171501/NVivo/)

Reasons for choosing ATLAS.ti

Lo conocía de antes, pero hace tiempo que no lo utilizaba y he observado que tiene muchas mejoras y adelantos.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

July 31, 2024

Estimado Salvador, muchísimas gracias por compartir su feedback! Nos alegra que ATLAS.ti les haya ayudado con sus investigaciones cualitativas y que se han quedado fascinados con las herramientas basadas en inteligencia artificial. Además, como tiene experiencia utilizando otros software para investigación cualitativa, agradecemos su decisión de optar por ATLAS.ti, el único software que ofrece acceso completo a todas las plataformas (Windows, Mac, y Web) y funcionalidades (incluyendo una amplia gama de herramientas IA) en una misma licencia, así aportando el mejor valor de los demás software para investigación cualitativa. Nuestra misión es hacer análisis cualitativo más fácil para todos, en todas partes del mundo, y por eso estamos siempre aquí para ayudar, 24 horas al día, 5 días de la semana, a través de chat, teléfono, y correo electrónico. Esperamos que ATLAS.ti le sirva bien y por favor cuente con nuestro apoyo si tiene cualquier pregunta!

RM

Reylis Michel E.

Certified Public Accountant

Accounting

### "Advantages of ATLAS.ti"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 10, 2024

ATLAS.ti intuitive interface enabled rapid coding and analysis of large volumes of transcribed interviews. The ability to organize and visualize data through concept maps facilitated the identification of emerging patterns and themes. Furthermore, the integration of various types of data, such as texts, videos and audios, enriched the analysis. Real-time collaboration with colleagues through the web platform made teamwork efficient and fluid.

Pros

ATLAS.Ti, the latest version of its web and desktop software, offers numerous benefits for analyzing qualitative data. With the web version, projects can be accessed and worked on from anywhere in the world, making it easy to collaborate with people from different time zones and locations. This feature is perfect for working together on research projects, such as studying business sustainability. Plus, the web version ensures that everyone is using the latest version of the software, so there are no issues with different versions not working together. The desktop version is like a powerhouse, capable of handling large tasks and processing tons of data without needing the internet to speed things up. It's like having a powerful tool that allows you to dig deeper into the data and discover hidden patterns and insights. Both versions are like two sides of the same coin, allowing researchers to move projects between them seamlessly. It's like having the best of both worlds, with the flexibility to work in different environments and adapt the analysis to the specific requirements of the project.

Cons

ATLAS.ti is an excellent qualitative analysis platform.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

July 19, 2024

Dear Reylis, thank you very much for sharing about your positive experience with ATLAS.ti Desktop and Web! We're glad to hear that ATLAS.ti has made it possible for you to enjoy the best of both worlds, including the live collaboration in ATLAS.ti Web and the powerhouse of features in ATLAS.ti Desktop. Indeed, ATLAS.ti is the only qualitative data analysis software that offers unlimited access to all platforms and features with one single license, in addition to seamless project transfer between ATLAS.ti Web, ATLAS.ti Windows, and ATLAS.ti Mac. Moreover, ATLAS.ti offers the broadest range of powerful AI tools to facilitate your research, and you can count on our free expert support 24 hours a day, 5 days a week, via live chat, telephone, and email. We wish you all the best in your research, and please let us know if you ever have any questions or doubts. We are here to help you succeed in your research, including helping you with methodological questions and project optimization!

MK

Mamello K.

Nurse midwife

Hospital & Health Care

### "ATLAS.ti crashed 😔"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 5, 2024

Good, very easy to navigate, and with the undo button its really easy to play around with some functions.

Pros

It makes it to analyse the qualitative data, and i can always go back and change code, or merge or split, its quite helpful.

Cons

Mine crashed, and i am not sure if there ia some information on how to go about that in the manual because I was just frustrated, because i could still open projects but the documents content was not showing in the main window, and i could not creat new project.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

July 11, 2024

Dear Mamello, thank you for sharing your feedback. We are glad to hear that you've found ATLAS.ti to be helpful, good, and easy to navigate. We are sorry to hear that you ran into a technical issue, but we fixed your issue in less than 24 hours. As you know, we provide free expert support 24 hours a day, 5 days a week. You reached out to us and we immediately helped you fix the issue. Moreover, you yourself stated that your computer had other issues. Indeed, technical issues can arise in any computer system for myriad reasons beyond just the ATLAS.ti software, this is simply the nature of technology. ATLAS.ti is the only CAQDAS to offer free support 24/5 via live chat, telephone, and email, so we are always here to help anyone who runs into an unexpected issue with their computer. We therefore feel your rating is unfair, as the issue did not arise from our software, but please rest assured we are always here to help you. We wish you all the best in your research with ATLAS.ti.

Renzo C.

Research Coordinator

Research

### "Codificación y resúmenes con OpenAI"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 29, 2024

Pros

Compré la versión v.24 y me sorprendió las posibilidades que ofrece codificar y categorizar con ayuda de la AI. Esto es un campo en desarrollo y aún hay pocos papers sobre ello, pero la propuesta de Atlas.ti está cambiando la forma de ver el análisis cualitativo, espero que para bien. Facilita mucho el proceso y siempre que tengas una estructura de categorías y códigos, la lectura de documentos se abreviará.

Cons

Los tokes para usar la AI no son ilimitados aun cuando tengas un plan. Sin embargo, escribí al soporte técnico y no tardaron demasiado en agregar más tokens a mi cuenta de manera gratuita, lo cual tengo entendido no lo hacen otras empresas. Como recomendación, se puede usar el lenguaje AI para transcribir audios y videos en la propia interfaz del Atlas.ti, algo que eché de menos al momento de analizar datos cualitativos.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

July 2, 2024

Estimado Renzo, ¡muchas gracias por su feedback! Nos complace saber que nuestras herramientas de IA le han facilitado sus investigaciones. Queremos ayudar a todos los investigadores cualitativos, y por eso hemos sido pioneros en la integración de IA. Gracias a los comentarios de investigadores como usted, aprendemos continuamente cómo aprovechar la IA para dar a los investigadores más control sobre la IA y facilitar investigaciones rigurosas. Mientras que otros paquetes de software proporcionan una cantidad limitada de tokens para herramientas basadas en IA y luego cobran a los usuarios por tokens adicionales, en ATLAS.ti hacemos todo lo posible para asegurar que nuestros usuarios siempre tengan acceso gratuito a todas nuestras características y plataformas. Para la mayoría de los usuarios, la cantidad por defecto de tokens de IA es suficiente, pero naturalmente hay casos en los que se analiza un mayor volumen de datos. Siempre estaremos encantados de subir sus tokens inmediatamente.

SG

Shannon G.

Qualitative Research Consultant

Research

### "It's All about Customer Service"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 28, 2024

I have experience using several of the top-selling QDA platforms. One of the reasons I am loyal to ATLAS.ti is because its customer service is unsurpassed. It's easy to submit questions about licensing and functions, responses are prompt, and the human beings who send the responses are knowledgeable, reasonable, and kind. They make my life easier!

Pros

The user interface is intuitive; running queries is easy.

Cons

I've been resisting the subscription format, but it's the common business model these days so I understand. I've been using v.8 for nearly a decade and I'm hoping they've done away with the bundling/unbundling function for v.24!

Alternatives considered

[MAXQDA](https://www.capterra.com/p/174104/MAXQDA/)

Reasons for choosing ATLAS.ti

I kept ATLAS.ti over the years, but sometimes my clients use another product software like NVivo or MAXQDA. MAXQDA intrigued me. When I was ready to finally move past version 8, I made inquiries to both ATLAS.ti and MAXQDA. In the end, it came down to customer service. I submitted the same question to both companies. You responded in a way that I knew you thoughtfully considered my circumstances. Making the jump from v.8 to v.24 has me nervous, but I know I won't have any problems if I need help.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

July 2, 2024

Dear Shannon, thank you so much for your feedback! We are honored that you've counted on ATLAS.ti for so many years and even more that you've found our customer service to be unsurpassed. We've always been dedicated to offering the best possible qualitative research software, but over the years we've also realized how important it is to help researchers through every part of using the software. This is why we offer free expert support 24 hours a day, 5 days a week, via live chat, telephone, and email. We strive to make qualitative research easier for everyone, everywhere! Indeed ATLAS.ti has become much more streamlined and powerful since version 8, and now you can easily move projects across Windows, Mac, and Web. We ultimately had to transition to a subscription format to adapt to changing operating systems, security policies, and users' collaboration needs. Technology is always quickly changing, but our developers work hard to ensure everyone has the best tools at their fingertips!

[View all Reviews](https://www.capterra.com/p/171500/ATLAS-ti/reviews/)

Popular comparisons

[Delve vs ATLAS.ti](https://www.capterra.com/compare/171500-196428/ATLAS-ti-vs-Delve)[Tableau vs ATLAS.ti](https://www.capterra.com/compare/171500-208764/ATLAS-ti-vs-Tableau)[XLSTAT vs ATLAS.ti](https://www.capterra.com/compare/119448-171500/XLSTAT-vs-ATLAS-ti)

[NVivo vs ATLAS.ti](https://www.capterra.com/compare/171500-171501/ATLAS-ti-vs-NVivo)[MAXQDA vs ATLAS.ti](https://www.capterra.com/compare/171500-174104/ATLAS-ti-vs-MAXQDA) 

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