--- title: "CRMdesk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CRMdesk Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/146819/CRMdesk/" page_type: "product" language: "en" --- # CRMdesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CRMdesk ## What is CRMdesk? CRMdesk is a very efficient online help desk software for knowledgebase management and customer support automation over the Internet. The system is deployed as a cost-effective hosted solution to manage and analyze all of your customer requests from a centralized location. From small companies to large enterprises, from specific manufactures to vertical business integration, CRMdesk is scalable enough to grow with your business needs. ## What is CRMdesk used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $49 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CRMdesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.foresoft.net&name=CRMdesk) ## CRMdesk Overview Updated August 2026 AI summary CRMdesk is a cloud-based help desk solution for organizations of all sizes, offering ticket management, automated routing, SLA management, and knowledge base features. With options for customizable fields and a self-service portal, it supports structured handling of customer requests. Integrations with BUGtrack and TeamDesk extend its use for support and operational workflows. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CRMdesk 5.0 (1) VS. [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $49 Per Feature, Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.3 (3,409) Value For Money 5.0 (1) Value For Money 4.2 (2,795) Customer Service 5.0 (1) Customer Service 4.3 (2,979) ## CRMdesk alternatives [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) [4.5 (3,470)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/124981/Freshdesk/) Highest Rated [Milvus](https://www.capterra.com/p/202528/Milvus/) [4.8 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/202528/Milvus/) [Freshservice](https://www.capterra.com/p/132997/Freshservice/) [4.6 (792)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132997/Freshservice/) ## FAQs about CRMdesk Overview ### What company size and specific industries is CRMdesk built for? CRMdesk is designed for small companies through large enterprises, making it suitable for organizations at different stages of growth. It also serves manufacturers and businesses involved in vertical business integration, so it fits both general customer relationship management needs and industry-specific operations. Features and Usability ### What are the key features of CRMdesk? CRMdesk offers ticket management, automated routing, and SLA management for handling customer requests and assigning them to the right team. It also includes CRM, customizable fields, knowledge base management, and a self service portal for organizing customer data and supporting case resolution. Integrations ### Which third-party tools and platforms does CRMdesk integrate with? CRMdesk integrates with 2 third-party tools: BUGtrack and TeamDesk. These catalog integrations cover bug tracking and database-style workflow management, giving CRMdesk basic connectivity with related support and operations platforms. Getting Started and Support ### What training and onboarding options does CRMdesk offer? CRMdesk provides documentation to help teams get started. This written material can serve as a self-paced reference for setup steps, feature explanations, and basic product guidance. No other training formats are listed in the catalog data for CRMdesk. Getting Started and Support ### What customer support options does CRMdesk offer? CRMdesk provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. No reviewer feedback about support is available, so user experience details such as response speed, helpfulness, or common frustrations are not reflected here. ## Features AI summary Based on 5,070 Help Desk reviews Capterra data shows that buyers of Help Desk software rank the following features as their top priorities: - **Ticket Management** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**39%**) - **Service Level Agreement (SLA) Management** (**38%**) CRMdesk includes **Ticket Management** and **Service Level Agreement (SLA) Management**, giving support teams a clear way to organize incoming issues and track response commitments against service targets. However, it does not offer **Real-Time Notifications**. By covering **Ticket Management** and **Service Level Agreement (SLA) Management**, the product helps businesses keep support work structured, maintain accountability around response times, and resolve customer requests more consistently. Ticket Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Service Level Agreement (SLA) Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Set and monitor service level agreements to ensure timely response and resolution Automated Routing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Tickets are automatically assigned to specific agents based on predefined rules Knowledge Base Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Self Service Portal 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system CRMdesk 7 features ### All Features - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Fields: Customize data fields to support various needs and use cases - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Basic $49.00 Per Feature,Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ TeamDesk](https://www.capterra.com/p/42128/TeamDesk/)[ BUGtrack](https://www.capterra.com/p/144796/BUGtrack/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SG Sachin G. Customer Service Representative Hospital & Health Care ### "Helpful tool to improve customer service experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 22, 2022 I am very satisfied with this software and would like to recommend it to organizations looking for the best and most advanced software to reach their customer base. Pros Tracking customers' queries become easy with the help of CRMdesk, a ticket is created for each customer by email-linking through our main customer support email address. CRMdesk provides flexibility for our company needs by allowing us to tailor the software according to our everyday use. Not only this, we can set up email templates as well which is the best feature. Cons They should include more features to detect duplicate tickets as it becomes difficult for the team to identify them sometimes. 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