# Way We Do Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Way We Do the right Knowledge Management solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146847/Way-We-Do/reviews --- Way We Do 4.9 (10) [View alternatives](https://www.capterra.com/p/146847/Way-We-Do/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Way We Do Ease of use 4.7 Customer Service 4.9 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Gregory B. it support specialist Computer Software Used the software for: 6-12 months ### "be able to measure performance in real time" May 17, 2023 5.0 It has facilitated in a very orderly way the tasks that must be carried out by the team, assigning each task by email and monitoring the performance of each employee without the need to stop from my job Pros improves the performance of each employee by being able to assume tasks that can be supervised in real time, with checklists knowing what remains to be done and being able to divide the teamworkIt has allowed teamwork to be more organized with clearer information on how to perform the relevant tasks Cons Its learning curve is long and at a certain point I got bored and I had many doubts along the way, which I had to learn little by little each tool and its proper functioning Review Source RM Ronald M. Director of CRM Innovation and Managed Services Information Services Used the software for: Less than 6 months ### "Great so far!" June 5, 2025 5.0 Overwhelming positive. Meeting our company needs. We have been able to migrate in our documents fast and with very quick formatting to get them into a Published state. Pros Easy to use. Intuitive and fast. It is filling the needs we have for our document management solution. Cons Editor needs some work in regards to double display of content window and the "Undo" feature is not working right in document editing in Google Chrome. Alternatives considered [Notion](https://www.capterra.com/p/186596/Notion/) Reason for choosing Way We Do Right feature set, easy of use, price. It is fast and I can work quickly. Review Source Response from Way We Do June 6, 2025 Thank you Ron for your review and feedback. We really appreciate you taking the time to publish your thoughts. I will reach out to you to understand these two issues you are experiencing so we have a plan to resolve them.  Ummu Habibah M. Assistant Manager Business Development Telecommunications Used the software for: 1-2 years ### "Manage business operational guidance effectively" July 20, 2022 5.0 Pros The straightforward interface and structure and the numerous procedure designs are at your disposal. It seems very simple to find owing to the search function and the customizable index. The capacity to delegate responsibilities and allocate work is a priceless asset. Incorporating an instruction manual into our business has never been easier. In a word, accessible. Cons The only drawback I can see is that the quarterly per-user charge might build up for various businesses with a moderate to large staff, but it's well worth it! Future upgrades should include records indicating who made what changes and when the changes are made. Review Source TD Tim D. President Automotive Used the software for: 2+ years ### "WayWeDo exceeded my expectations from the start. " September 18, 2017 5.0 Its reliable, easy to use, keeps track of my team members logins, helps me solve problems by making it easy to write SOP's. It's cloud based and I can get to it quickly from anywhere. it's constantly being improved. I use it to manage maintenance on equipment. It's just a well thought out piece of work! Pros It's continually being improved. It tracks my team members logins. It's intuitive to use. I can easily add content. I even use it to manage maintenance on equipment. The more I use it, the better my business runs. It's reliable. It has more features than I have time to implement. Cons The SOP's available for sale don't fit my particular operation well enough to make me want to purchase them. Nothing wrong with them, just don't fit my business so well. Review Source Response from Way We Do September 20, 2017 Hi Tim, Thank you for the fantastic review! The whole Way We Do team works hard to continually improve, and it's great to be recognized for that. It's a shame that the SOPs in the Market Place aren't a good fit for you. We'd love to know more about what you're looking for. Did you know that we offer custom writing services as well? Please let us know if that is something you are interested in. Maciek F. CEO, Company Director, Principal Consultant Education Management Used the software for: 1-2 years ### "Best system for policy and process management!" February 14, 2018 5.0 Pros Its easy to use, very easy to set up, brilliant in managing policies and processes, monitor who's signed off on them. I can't fault the system. We have shown this system to many clients who have started also using it. Cons The only limitation I see is for a small business that has a medium to large team, the monthly per user fee can add up, but honestly, it's worth it! We also look forward to future updates showing access logs relating who updated what process when. Review Source CS Cassie S. Director Leisure, Travel & Tourism Used the software for: Less than 6 months ### "How did we run things before?!" December 14, 2017 5.0 Endless benefits. WayWeDo has streamlined our business administration and enabled better governance. Pros The simple dashboard and layout and all the available process templates. Everything is so easy to find with the search function as well as the index (or labels) you can tailor to suit your needs. The ability to allocate tasks or assign process responsibility is invaluable. Cons I would like to see the Acceptance function available for checklists. This is such a great function to ensure each team member reviews any updates. Our team uses the checklists a lot! Review Source Response from Way We Do December 19, 2017 Hi Cassie, Thank you so much for your positive review and feedback. We will speak with our CTO about adding Acceptance to Activated Checklists! TL Tracy L. Director Non-Profit Organization Management Used the software for: Less than 6 months ### "It was so easy to integrate WWD into our business" February 15, 2018 5.0 As above Pros How easy it is to use and how we can easily train our new staff and update our current staff with policies and procedures. Review Source LM Lyndsey M. Admin Assistant Used the software for: Less than 6 months ### "Love IT" February 14, 2018 5.0 Pros The ease of functionality. Absolutely the best way to incorporate an operations manual in our company. Easy to find, easy to access. Cons I have not come across to many areas of the program I do not like. The exception being adding new users, sometimes the tokens are not created upon first try. Review Source mM margaret M. President Used the software for: Less than 6 months ### "Great software if you need to put together user manuals or operations manuals" February 14, 2018 5.0 Pros Very easy to use and easy to figure out interface for users and no technical knowledge needed. We often have to put together different types of instructions for products and this makes it easy to use and manage. Cons Nothing we we do is a great product for the price and saves time and money when putting together manuals. Review Source JT Jack T. Business Advisor Accounting Used the software for: ### "null" April 11, 2018 4.0 Review Source Similar Products Featured ## Related categories [Business Continuity](https://www.capterra.com/business-continuity-software/)[Business Process Management](https://www.capterra.com/business-process-management-software/)[Franchise Management](https://www.capterra.com/franchise-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.