# Page 2 | Vitrium Security Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Vitrium Security the right Digital Rights Management solution for you? Explore 75 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146864/Vitrium/reviews --- Vitrium Security 4.7 (75) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Vitrium Security ## Showing most helpful reviews Showing 26-50 of 75 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use iC ilene C. Property Manager Real Estate Used the software for: 1-2 years ### "Property Manager to the site " August 26, 2024 5.0 Pros the 72 hour window, the fact that this cannot be photographed while under review. Cons No issues with the security of this portal. Review Source Lisa H. Senior QTC Engineer Pharmaceuticals Used the software for: 2+ years ### "Great way to ensure proprietary information remains that way!" March 5, 2024 4.0 Pros Vitrium is very easy to use as an administrator as well as a user. I like that we can securely protect our information and view the audit trail of information the users accessed. Vitrium's customer support is very responsive and helpful. Cons There are occasionally clients that receive a proxy error that cannot be fixed. However, this is not a common occurance. Review Source VR Verified Reviewer Research Associate Management Consulting Used the software for: 2+ years ### "Secure and functional with great customer service" October 12, 2018 5.0 We were uncertain when going from a standard PDF approach to a more sophisticated digital rights management approach. It was new to us and we were unsure whether it would overly complicate the delivery of content. The people at Vitrium have gone the extra mile to help us out, from the very beginning. Service and access to the employees, even top management, are very important to us. This is something that usually does not happen when working with a big company. Rather than sending large PDFs that some email servers reject, we are now sending a link that provides simple, protected access to our content. We encounter a small customer-related problem from time to time, but the people at Vitrium are quick to help us resolve it. We highly recommend Vitrium without reservation. Pros Vitrium allows us to create a quick username and password for each customer, which speeds up our delivery process, compared to our previous system. The online web viewer is an easy way for customers to view the report. It also enables viewing on tablet computers. Cons The user interface does not display the number of devices on which users have accessed a document. That must be done manually by sorting and filtering a spreadsheet for each user and each document. A quick counter on the UI would be ideal, and should be simple to add. Review Source Response from Vitrium Systems March 21, 2019 We are so grateful for your kind words. Thanks for sharing your review. In more recent versions of Vitrium, and for the enterprise subscriptions only, there's additional information provided for a given User's record under the Clear Usage window. There, at a glance, one can see Device Use, IP Address Use, Print Use, and File Use. However, it would seem that also providing File Use WITH Device Use per file would be useful and would help identify potential issues with end-users sharing content credentials. Vitrium also has plans on adding a notification system where administrators can define 'triggers' for things such as a user accessing content from n or more devices (or IPs) within a specified period of time. SM Suryanarayana M. Integration Architect, IT Manager Consumer Services Used the software for: 2+ years ### "Best DRM in the market place" August 4, 2021 5.0 Excellent product, easy to integrate, Good Admin Tool set, Good WEbViewer tool for clients to personalize their notes. Full fledged futures in the DRM Space Pros Easy to Integrate. Their API's are the best to integrate seamlessly WebViewer for Document viewing and personalization is best Policy management is Good WaterMarking capabilities are good SSO integration is seamless Cons If you are looking for only DRM , this is best, else you have to see what can this do. This product has more than what is needed. Reason for choosing Vitrium Security Good Capabilities centralized in one product, Very reasonable pricing compared with other competitors. Review Source Response from Vitrium Systems October 25, 2022 Thank you for your feedback, Surya! We put a lot of effort into making our product the best DRM software in the market, and offering our customers the best tools to protect their digital content. MT Maria T. Information officer Construction Used the software for: 6-12 months ### "Review from BSRIA information centre" October 28, 2020 4.0 Pretty easy to use from an administrators' point of view. But overall the customer experience has been better with the previous software we've used eg Locklizard - easier to search, download and print etc. Pros Easy to use for the administrator Multiple formats to share information Can limit number of prints and viewing to comply with British copyright Easy to load documents Easy web access - don't have to download bespoke viewing software Good software processing speeds and reasonable download speeds Cons Can be difficult for customers to print I have to be careful how I edit a document eg not use crop facility otherwise that hinders printing - eg it prints only one page at a time It is not easy to create reports - at least the customised reports that I would like eg how many items have been ordered/assigned and who ordered them I've not be able to find a way of viewing what a customer has ordered and editing the order (eg view and edit order history) Reason for choosing Vitrium Security Adobe makes you download another piece of software - customers hate that - and it doesn't limit printing to 2 copies only, which is what we needed.l Review Source Response from Vitrium Systems October 25, 2022 Hi Maria, I know our team has spoken to you about your concerns. On the web viewer side, we released a brand new viewer earlier this year (May 2022) which has vastly improved the printing capabilities - no more funny cropping issues! While yes, our downloadable protected PDFs do require the Adobe app, usually we find Adobe Reader is quite a common PDF viewer that people use today. However, I'm happy to report that we now also support PDF-XChange Editor as well. Our customers like you choose Vitrium DRM software over our competitors because our competitors' products normally require users to download additional plug-ins or proprietary apps. With our web viewer, nothing additional needs to be installed and no messy plug-ins need to be installed for Adobe or PDF-XChange users either! AA Aaron A. Director, IT Education Management Used the software for: 6-12 months ### "Great, Affordable DRM Platform" July 15, 2021 5.0 We needed to publish a protected version of our proprietary works for public review as part of a state-level RFP. The project came to me with less than 2 weeks notice to meet the deadline. Vitrium had us up and operational well before the deadline, and the tools are so effective and easy to use that we intend to keep Virtium for the long term. Pros Vitrium is easy to use, and can be deployed in less than a week. It secures your content with any number of industry-standard encryption and DRM techniques you select, and give you many options for publishing the secured material, so that you can select the one that's right for you. Compared to offerings from the major players in the DRM space (e.g. the big A), it's quite affordable. Cons Watermarks can't be easily changed after the documents are loaded - make sure you finalize your watermarks first! Rights management and permissions are a bit less intuitive than I'd have hoped - but I think that's because they're so customizable. Pay close attention during the onboarding. Reason for choosing Vitrium Security It's significantly less expensive than the alternatives, and can be rapidly configured and deployed. Review Source Response from Vitrium Systems October 25, 2022 Thank you for taking the time to give us your feedback, Aaron. We're happy to hear we were able to get you up and running in time to meet your project deadlines, and we're thrilled you intend to keep us for the long term! We truly appreciate your business. We realize some of the DRM settings and policies might be confusing at first, which is why we put a lot of effort into making your onboarding process as thorough as possible. FM Federico M. IT Project Manager Construction Used the software for: 1-2 years ### "Digital Right Management made easy" November 16, 2022 4.0 Pros Cloud based Web portal allow quick deploy and fruition for end users. Print and Copy restrictions work properly and are not too difficult to understand and setup. Reporting could be improved but already has built in most reports. Cons No out-of-the-box connectors for other Content management systems but there are APIs to allow you reach the target if needed. Reason for choosing Vitrium Security Cloud based, Right priced, easy to setup and understand. Review Source PT Patricia T. Senior Technical Architect Non-Profit Organization Management Used the software for: 2+ years ### "Review of Vitrium features" August 4, 2021 4.0 Pros Vitrium is able to accommodate some of our business requirements that are enhancements to their product. They are easy to integrate with. Cons Vitrium should consider enhancing their APIs to allow for bulk processing, as we have run into issues when we submit a large number of API requests. Also, they need to support more PDF readers. Review Source Response from Vitrium Systems October 25, 2022 Hi Patricia, thank you for taking the time to share your experience with Vitrium! Oct 2022 update: We wanted to provide an update here as we have reached out to Patricia's team about this too. Vitrium has made vast improvements to its processing speed over the past couple of years for content processing. We do also offer a bulk upload & conversion utility, which is used by a few of our larger Enterprise customers too. We're always making more improvements to our server and back-end processing as we bring on larger customers like yours Patricia! LV Luca V. IT software business analist Construction Used the software for: 1-2 years ### "Easily solved a need of ours" October 5, 2023 5.0 PositiveEasy deploymentHig users acceptance Pros Configurability options.Easiness of ocnfigurationComprehensive and customizable report systemSSO capabilities Cons I'd like a more configurable user portal deisgn (not much important however) Review Source DD Diana D. President Education Management Used the software for: 6-12 months ### "Easily Protected Resources " October 29, 2020 5.0 The customer service team at Vitrium always responds very quickly to our questions, and thus we can still solve our end-users concerns promptly. Pros After evaluating different market options, we chose Vitrium to protect our Educational Resources and share with our customers because the implementation process and its use for our end users are amicable while keeping all the security features we need. Cons There is nothing that I don't like. I love the features they offer such as annotation tools, customized view, and l look forward to the new additions Vitrium will offer. Switched from [Lizard Safeguard PDF Security](https://www.capterra.com/p/127348/Lizard-Safeguard-PDF-Security/) I switched to Vitrium because they offer protection via hyperlinks and include videos. Also, the end-users now with Vitrium don't need to install any additional software. The process is transparent for my end-users. This was critical for me because many end-users refuse to install additional programs. Review Source Response from Vitrium Systems October 25, 2022 Hi Diana, thank you so much for your wonderful review! We're thrilled to know that you're happy with the software and that there's nothing you dislike or have troubles with. Unlike our competitors, allowing our customers to protect multiple contet types, such as videos, is one of our priorities. We aim to make the journey for you and your end users as seamless as possbile, and pride ourselves on the fact that Vitrium does not require end users to download any kind of apps or plug-ins to access content. DK Dmitriy K. Systems Architect Health, Wellness and Fitness Used the software for: Less than 6 months ### "eRA DRM project" July 21, 2021 5.0 Pros The product ability to operate on user's computers without the need to install client software was a driving factor for selecting the product among the competitors. The ability to operate both legacy way (using standard PDF viewer software) and newer way (using HTML5-compliant browsers) was also an important factor for us, as it allowed to support the wide user community without "big switch" at once. Cons The product has a lot of useful features but the documentation is somewhat lacking. The support staff and product specialists largely compensated for this, but the documentation quality still needs to be improved. As a side note, the product operations require setting up a new site or changing the security posture of the existing site (cross-domain access configuration). We went with the former option. This is not a show-stopper but something that should have been described better in the documentation early on. Review Source Response from Vitrium Systems October 25, 2022 Hi Dimitri, thank you for your review. We truly appreciate your feedback! We're all about allowing you to offer your end users a simple, straightforward exprerience when accessing content, which is why we make it a priority to not require any kind of thrid party proprietary apps or plug-ins. We're happy to hear you're able to provide your end users with the choice between a secure PDF download or a modern web viewer experience. October 2022 update: Please know that we're working hard on updating and improving all our documentation, and we're taking your feedback into account! JC Jason C. CTO Education Management Used the software for: 2+ years ### "Vitrium Web Viewer Help Secure Our IP" April 24, 2023 5.0 Over the last six years Vitrium has been a great system that compliments our proprietary web application. Pros The Web Viewer is an excellent tool that allows our users to quickly view critical PDF documents while preventing them from copy, save and print. Cons Some of the old tools that Vitrium used to offer are not available any longer. Reason for choosing Vitrium Security Vitrium Security is a solid product that meets our requirements more than other products on the market. Review Source VR Verified Reviewer President Market Research Used the software for: 2+ years ### "Easy and Effective PDF Protection" January 4, 2019 5.0 We have had a great experience in using Vitrium Security to protect documents which we deliver to our customers. Over the past 5+ years, Vitrium has added value to the information which we provide to our clients, and we are very happy with the service. Pros We appreciate the ease of use and the effectiveness in the protection afforded our documents in using Vitrium Security. Cons The sole area in which we would like to see improvement is in an easier method for users to select their own user name and password options for viewing documents. Review Source Response from Vitrium Systems March 21, 2019 Thanks for your review. We are glad that you¿ve had a great experience in using Vitrium Security. Permissions are granted via user names which, in most cases, will be an email address. As many of the systems are integrated to 3rd party back-end systems, these email addresses are required to remain static in order to maintain the system relationships. However, an administrator of the Vitrium Administration UI can make the change to the end-users email address. However, an end-user must consult with the content vendor to request such a change. KP Kimberly P. Corporate Meeting Planner/Executive Education Administrator Professional Training & Coaching Used the software for: 2+ years ### "Safe and Secure document storage, user friendly and easy to share." September 13, 2022 5.0 Keeping our courses materials "locked" so that attendees cannot print, save or share the materials with others. Easy to use and great tech support if needed. Pros We need to keep our materials copy-righted, so that attendees cannot share, print, copy our materials to use for their own. This product does that. Cons I can't think of anything that I do not like about this software. It's currently doing exactly what we wanted it to do, keeping our documents secure, non printable, shareable or saveable. Reason for choosing Vitrium Security Security and the fact that users will have access to their materials for as long as they want. Review Source Response from Vitrium Systems October 25, 2022 Hi Kimberly, thank you for providing us with your feedback. We're thrilled to know that you're happy with the software. Our goal is always to provide thorough protection while keeping things user friendly for you and your end users. DG Daniel G. Technical Administrative Specialist Industrial Automation Used the software for: 2+ years ### "Great software for delivering protected documents to end users" January 14, 2020 5.0 Pros Multitude of options for users. Manually creating IDs and keys is useful in some cases, integrating with out customer database so users automatically get access to appropriate documents is useful in most others. Downloadable protected PDFs or webviewer based documents used entirely in the browser satisfies almost every customer. Cons The very rare instance where a system update brings down the system for half an hour to an hour always somehow coincides with when my crankiest customer just happened to try accessing their documents. Review Source Response from Vitrium Systems March 20, 2020 Hi Daniel. Thanks for the feedback. Your comment is very true as no matter when we schedule an update, there's always someone globally that could be affected. However, we're now down to only minutes of downtime for an update due to greatly streamlined and automated release capabilities and soon may not have any downtime as we continue to evolve our system deployment abilities. This fully automated deployment can even be passed on to our self-hosted enterprise customers. Everyone is looking forward to that day! VR Verified Reviewer Founder, Solopreneur Market Research Used the software for: 2+ years ### "Does what it says" December 8, 2018 4.0 Pros Lots of flexibility for users to access pdfs(our primary use) setting expiry and resetting access. Able to limit access b device IP so people can’t just share your hard work. Cons Have had some glitches over the years. Weren’t able to reset access properly for a while. But the platforms rm seems quite it bit more stable recently. Review Source Response from Vitrium Systems March 21, 2019 Thank you very much for your great review! We are glad that our DRM technology gives you control over your PDFs. It's one of our core values to continuously improve our products, services and processes. Mariana Giselle P. CoFounder Construction Used the software for: 6-12 months ### "seems like a great company to grow with" January 21, 2020 5.0 Pros The responsiveness of the Vitrium team has been great, and we have really appreciated their flexibility with our requests as we are all trying to figure out how to best implement their powerful DRM capabilities. Having everything trackable and protected has completely removed awkward NDA conversations about IP that we are still developing. Cons I guess because it is so applicable to so many ways of doing things, just trying to make sure we are integrating it properly and in conjunction with other aspects of our website development. That's not so much a reflection of Vitrium, though. They've been quite helpful in talking through applications with us. Review Source Response from Vitrium Systems March 20, 2020 Thanks for the kind words, Marina. We do strive to make our system work seamlessly in everyone's environment and especially keep your IP safe! Josh C. Systems & Projects Manager Education Management Used the software for: 6-12 months ### "Great Product, Great Service Team" August 9, 2021 4.0 Has been a breeze to set up and administer and it's constantly evolving to a better product based on user feature requests. Pros Ease of use and the level of customisation Cons Screen reading / accessibility options not available in our current use Reason for choosing Vitrium Security The team and their transparency Review Source Response from Vitrium Systems October 25, 2022 Hi Josh, we appreciate your feedback! We take great pride in our team and the support they offer our customers. Oct 2022 update: We also wanted to provide an update as we didn't address your con before Josh. The Vitrium web viewer, which is part of the VitriumOne product line, does have an 'accessibility' feature that works with Aria Viewer, however, this is a setting that needs to be enabled for you. We'll reach out to you to see if you're interested in enabling this. AR Andy R. Owner E-Learning Used the software for: 1-2 years ### "Highly recommend Vitrium" July 31, 2021 5.0 Pros Both the Vitrium product and team have been a pleasure to work with. We pose an unusual use case and Vitrium has been exceptionally accommodating and helpful. Cons The only weakness is the reduced ability for our students to annotate the protected PDF files. Review Source Response from Vitrium Systems October 25, 2022 Oct 22 update: Thank you for your feedback, Andy! We're delighted you've had a great experience using Vitrium so far. We try to be as accommodating as possible and aim to provide an experience that fits your particular needs. I'm sure you're aware of all the improvements we've made to our annotations feature including the processing speed, but we wanted to mention it here as well. Thank you for continuing to be a loyal customer of Vitrium's! We love hearing your feedback. It makes us a better company. BL Bruce L. SVP Sales Gambling & Casinos Used the software for: 2+ years ### "Trusted Parter for 7 years" July 30, 2021 5.0 Excellent! Pros The software protects our high value content in a cost effective way Cons The customers find it more difficult to use than a normal pdf Review Source Response from Vitrium Systems October 25, 2022 Hi Bruce, thank you for sharing your experience using Vitrium. As one of our longest standing customers, we value your business and are thrilled to know you've had a great exprience with us throughout the years! GW Gail W. Director Publishing Used the software for: 6-12 months ### "eBooks" August 3, 2021 5.0 Vitrium has provided excellent support to us. The initial conversions that were troublesome, presented a challenge to the Vitrium support staff, but they were equal to the challenge. Pros Vitrium has provided our company with an secure way of selling our resources in the digital environment. The software provides many features that enhance the end-user experience for our product. Administration is very simple. Cons Conversion from a rich PDF file was not simple. Effects applied in the InDesign software and thus apparent in our PDF supplied for conversion to the Vitrium platform didn't convert easily. Once these effects were removed the conversion was easy. Reason for choosing Vitrium Security Although more expensive, the features in the final product were fantastic compared to a flat PDF converted with DRM. Review Source Response from Vitrium Systems October 25, 2022 Hi Gail, we truly appreciate your feedback! We're very pleased to hear you are happy with the support you received from our staff. We work hard to provide the best support possible! Oct 2022 update: I'm sure you're aware now but we wanted to make sure it was addressed here too. Earlier this year (May 2022), Vitrium released a new version of its web viewer which has vastly improved the PDF conversion to the web viewer and I know this has solved many of your InDesign issues. We hope you're enjoying the new web viewer! SB Sterling B. CEO Used the software for: 2+ years ### "One of the best and most affordable small business to enterprise level DRM solutions out there." June 19, 2018 5.0 Pros We use Vitrium mainly as a client PDF document security solution. It is cost effective, easy to use, with cogent and timely customer support that feels more like a part of your team rather than just another outsourced service run by low level customer service reps. When you need help. You get it directly from people who know the product and that save time, anxiety, and money. Cons With what it already does so efficiently with documents, would love for Vitrium to develop a multimedia DRM solution that covers audio and video so we wouldn't need to look for a DRM solution with a different company to cover those areas. Review Source Response from Vitrium Systems March 21, 2019 Thank, Sterling so much for taking the time to leave us this amazing review. I'm sure you already know this today, but Vitrium now supports much more than PDF's today. A complete list, including video, is available here: https://support.vitrium.com/hc/en-us/articles/360000423563-What-file-formats-does-Vitrium-Security-protect- VR Verified Reviewer Deputy Director Used the software for: 2+ years ### "Great technical support for a somewhat difficult to use product" June 20, 2018 3.0 Pros The support team is extremely helpful and patient in working to resolve the issues that may emerge from protecting, distributing and opening documents. Cons My experience has been that it takes a lot of troubleshooting to get the document settings right. Users often have difficulty operating the software. Review Source Response from Vitrium Systems March 21, 2019 Thank you for your feedback. We always aim to deliver a great experience. Vitrium has produced several more videos including detailed ones on our DRM implementation which can be confusing by times. You may want to review some of these or simply email support@vitrium.com if you have specific hurdles that you're trying to cross. Our videos can be found here: https://support.vitrium.com/hc/en-us/categories/360000918811-Videos KH Kailey H. Product Development Coordinator Education Management Used the software for: 6-12 months ### "Robust document security options" July 30, 2021 4.0 Pros There doesn't seem to be another service on the market that would be able to serve our unique use-case. Cons When purchasing this service, there was a considerable lack of clarity around the ability to prevent users from printing protected documents as a PDF to circumvent the security measures. These restrictions are actually quite limited in their scope and I would like to see the service developed to allow users to print to paper without printing to PDF. Review Source Response from Vitrium Systems October 25, 2022 Thank you for taking the time to give us your feedback, Kailey. We are happy to know Vitrium adjusts well to your unique use-case and allows you to solve your content protection needs. We understand your concerns regarding our printing capabilities, however, our recommendation to keep content secured is always to avoid printing, since allowing users to print content effectively forfeits the control you have over it. BC Bob C. Sr. Director of Professional Development Non-Profit Organization Management Used the software for: 2+ years ### "We use Vitrium to protect digital versions of our courseware" June 22, 2018 4.0 intellectual property protection Pros Provides controllable/flexible security for our documents. Intellectual property protection for our materials. Cons Offline viewing doesn't work on Apple ios . Biggest complainte we get because many people use iPad or iPhone to review documents. Review Source Response from Vitrium Systems March 21, 2019 Thanks, Bob for taking the time to bring this to our attention. We always aim to deliver a great experience. Offline access is supposed to work on iOS devices but it could be that the content is simply too large to be saved in the browser's cache for offline retrieval. If you could email support@vitrium.com with an example, we will more than happy to help resolve this for you. Talk to a Capterra advisor for free and get results within 15 minutes.